Bsbpmg538 Saw v1.2 Apr 21

Student
Assessment
Workbook
BSBPMG538 Manage project stakeholder

engagement
Student Name: _________________________________________
Due Date: __________________
Date of Submission: __________________
RTO Number 90198

© NSW Ministry of Health – June 2017
This work is copyright. It may be reproduced in whole or in part for study training purposes subject to the
inclusion of an acknowledgement of the source. It may not be reproduced for commercial usage or sale.
Reproduction for purposes other than those indicated above, requires written permission from the NSW
Ministry of Health.
V1.2 Published April 2021
Sydney Western Sydney
Delivery Site Address Delivery Site Address:

Sydney Local Health District Western Sydney Local Health District
Centre for Education and Workforce Development Learning & Development Services
Building 301, Entrance Gate A People and Culture
Corner Balmain Road and Cecily Street Building 64 "Wirrabilla", Cumberland Campus
LILYFIELD NSW 2040 5 Fleet Street
PARRAMATTA NSW 2124
Delivery Site Administration Office: Delivery Site Administration Office:

Email: SLHD-CEWD@health.nsw.nsw.gov Email: WSLHD-ETS@health.nsw.gov.au
Tel no. (02) 8755 3506 Phone: (02) 9840 3637
Fax no. (02) 8755 3507
RTOEO Master SAW v1.1 Aug 18© NSW Health RTO – 90198 Page 2 of 23
BSBPMG538 SAW V1.2 Apr 21
Contents
Introduction........................................................................................................................4
Assessment Requirements................................................................................................4
Assessment Plan...............................................................................................................5
Recognition of Prior Learning and Credit Transfer............................................................5
Reasonable Adjustment....................................................................................................5
Assessment Cover Sheet Requirements..........................................................................6
More Information?..............................................................................................................6
Glossary of Key Words – Stakeholder Engagement.........................................................6
Glossary of Key Words – Assessment..............................................................................7
Assessment Tasks.............................................................................................................8
Assessment Task 1: Short Answer Activities...................................................................8
Assessment Task 2: Stakeholder Analysis.....................................................................10
Assessment Task 3: Stakeholder Engagement Plan......................................................13
Assessment Task 4: Team Skills Development Plan......................................................14
References......................................................................................................................15
Assessment Decision & Feedback..................................................................................16
Record of Assessment Outcomes...................................................................................18
Evaluation Form.............................................................................................................20
Appendix 1. - Assessment Cover Sheet..........................................................................21
Introduction
Before starting work:
Please read this entire document. It contains helpful information about the assigned assessment tasks
and how to present your work.
This assessment covers the following Units of Competency (UOC/s):
- BSBPMG538 Manage project stakeholder engagement
Unit Descriptors
This unit describes the skills and knowledge required to manage stakeholder relationships. It applies to
individuals responsible for managing and leading a project in an organisation, business, or as a
consultant.
Assessment Requirements
For more information relating to the RTO assessment requirements, including the management of
student progression, please refer to the NSW Health Student Handbook. For course specific assessment
requirements, please refer to the Course Guide.
1. Students are required to complete all the assessment tasks included in this document. The
assessment tasks are summarised in the Assessment Plan in this document.
2. Your assessor will discuss all of the assessment requirements with you prior to undertaking this
cluster. The deadline for completion of this assessment will also be discussed at this time.
3. You can hand in your completed assessments before it is due. If however, you cannot hand it in by
the due date, you will need to negotiate with your Program Coordinator prior to the assessment due
date (except in circumstances that prevent you from doing so).
4. Should you fail to submit your assessment on time and without prior approval for an extension, after
a period of two weeks you will be deemed not competent and your manager will be notified of this
outcome. If at a later date you are able to negotiate the resubmission of your assessment with your
Program Coordinator and you are deemed competent, this outcome will be changed.
5. Following submission of your assessment, you will be provided with feedback and if required, further
training may be arranged to facilitate achievement of competency.
6. If on second attempt you are unable to meet the requirements, an interview will be held with your
Program Coordinator to assist further development and achievement of competency.
7. The Student has the right to appeal an assessment decision at any time. (Please refer to NSW RTO
Student Handbook for the Appeals process).
Your assessor will advise you of the due dates for each of the assessments, or in the case of a workplace
observation/s, the date/s and time/s of the observation.
Assessment Plan
Guidelines and instructions are provided for each assessment activity throughout the document. Please
familiarise yourself with these requirements prior to undertaking them.
Assessment Task 1: Short Answer Activities

Students will be asked to answer written questions outlined in Assessment Task 1.
Assessment Task 2: Stakeholder Analysis

Students will be asked to prepare a Stakeholder Analysis based on their workplace project. A
template has been provided for students to complete.
Assessment Task 3: Stakeholder Engagement Plan

Students will be asked to prepare a Stakeholder Identification and Engagement Plan based on
their workplace project. A template has been provided for students to complete.
Assessment Task 4: Team Skills Development Plan

Students will be asked to prepare a Skills Development Plan based on their workplace project. A
template has been provided for students to complete.
Recognition of Prior Learning and Credit Transfer

Recognition of Prior Learning (RPL) is an assessment process that allows experienced individuals to gain a
full or part qualification by producing evidence of what they already know, can do, and have done.
RPL provides an opportunity for prospective students to gain recognition based on the skills and
knowledge they have recently gained through experience, as well as any training that have been
completed outside of formal training arrangements.
RPL has many benefits:

 Students can finish their training earlier
 It avoids duplication of training and maximises its value
 It creates a learning culture by valuing and recognising learning that has occurred in the
workplace.
You may want to apply for RPL or Course Credit. For more information please refer to the NSW Health
RTO Student Handbook and discuss this with your Program Coordinator.
Reasonable Adjustment
A ‘reasonable adjustment’ is an adjustment to the assessment process or materials that allows a student
with a disability fair access to the assessment, and fair opportunity to successfully complete it.
Adjustments must be reasonable and must not compromise the integrity of the assessment.
Examples of reasonable adjustment could include: providing support to individual students, assistive
technology, modifying the assessment process or the format of materials, or adjusting the physical
environment.
Make sure you discuss your assessment needs with your Program Coordinator/assessor prior to the
assessment.
Assessment Cover Sheet Requirements
Before you start the assessment tasks, your Program Coordinator/assessor will have discussed with you a
timetable for submission. If you are required to:
1. Submit all tasks together at the one time, you will need to complete and provide one Assessment
Cover Sheet. This will be placed as the first page or file of your submission document OR
2. Submit tasks in parts and progressively, you will need to provide an Assessment Cover Sheet for each
submission OR
3. Re-submit an assessment task, you will need to submit a new Assessment Cover Sheet.
The Assessment Cover Sheet can be found in Appendix 1.
More Information?
You will find more information about assessment in the NSW Health RTO Student Handbook, including
our assessment policies and procedures, as well as what to do if you do not agree on the outcome of an
assessment, an assessment appeal.
Glossary of Key Words – Stakeholder Engagement
Key Terms Definition
Stakeholders Refers to individuals and organisations that are actively involved in the
project or whose interests may be positively or negatively affected as
a result of project execution or completion.
Stakeholder Matrix A matrix used to capture and analyse stakeholder information.
Manage Stakeholder The process of communicating and working with stakeholders to meet
Engagement their needs/expectations, address issues as they occur, and foster
appropriate stakeholder engagement in project activities throughout
the project life cycle.
Stakeholder Management The stakeholder management plan is a subsidiary plan of the project
Plan management plan that defines the processes, procedures, tools and
techniques to effectively engage stakeholders in project decisions and
execution based on the analysis of their needs, interests and potential
impact.
Stakeholder Register A project document including the identification, assessment and

classification of project stakeholders.
Glossary of Key Words – Assessment
Key Terms Definition
Discuss Identify issues and provide points for and/or against
Describe Provide characteristics and features
Explain Relate cause and effect; make the relationships between things
evident; provide why and/or how
Identify Recognise and name
Summarise Express, concisely, the relevant details
Assessment Tasks
Assessment Task 1: Short Answer Activities
Requirements for satisfactory completion of each question
 Responses must be typed directly into this workbook at the end of each question.
 Any text that is in italics and blue colour is provided as a guide for you to type your answer. Please
delete this text and replace it with your answer.
 Please use a different colour for your answer. Ensure it is not in italics or bold.
 Answer using complete sentences, making direct reference to the question.
 Answers must specifically address all parts of each question.
 Answers must be in your own words; when occasionally quoting directly from another source of
information, acknowledge that source in single quotation marks and provide appropriate
referencing.
 Answers are to be approximately 200-250 words in length—this is an average only; some questions
will require longer answers, some shorter.
 Answers include a mix of theory supported with specific workplace examples (real or hypothetical)
where appropriate.
 Where an activity requires completion of a template, provide responses to all template sections.
Activity 1
With reference to your workplace project; in consultation with your project sponsors; explain the
techniques adopted to identify the following:
a) Who are your project stakeholders?
b) What is their interest in the project?
c) What are their requirements in relation to project information and communication?
Activity 2
Describe the interpersonal skills project leaders need to engage with stakeholders.
Activity 3
In the context of your workplace project, explain how you and your project team identify and
communicate:
a) What behaviours are expected from the key project stakeholders?
b) What the key project stakeholders expect from the project team?
Activity 4
Discuss how you would make your key stakeholders accountable by reviewing their performance against
project tasks and providing them with feedback. (You may use your workplace project as an example.
A generic response is also acceptable.)
Activity 5
In the context of your workplace project, explain the process that you and your project team used to gain
agreement from the stakeholders regarding the content, timing and method of communication.
Activity 6
In the context of your workplace project –
a) Provide an example where the communication with stakeholders went according to agreed plan
(here you are expected to identify an example such as an email, meeting minutes or project
reports and attach the evidence)
b) Detail an example where the communication with stakeholders varied from the agreed plan.
c) Explain what actions you took to manage the variance.
Activity 7
Briefly discuss two (2) stakeholder engagement theories and strategies that you considered for your
workplace project. Identify the strategy you adopted and provide a rationale.
Activity 8
Within the public health setting, identify some of the different types of stakeholders that may be
considered in a stakeholder identification process.
Activity 9
Within the public health setting,
a) what project documentation will you use to capture team progress and lessons learnt
b) how and where will this project documentation be stored?
Assessment Task 2: Stakeholder Analysis
Instructions for Students
Complete Parts 2A, 2B and 2C based on your workplace project. Templates are provided on the
following pages.
Information in Blue italics are prompts for information and should be replaced with your project
specific information.
PART 2A
Identify all stakeholders for your project and include their roles within the project using the table
provided.
Number Stakeholder Name Organisational Position Stakeholder Role in the Project

e.g. 1 Kim Doe Engineering manager Project manager
PART 2B
Power Interest Grid
Follow the instructions provided in the relevant section on page 11.
PART 2C
Stakeholder Analysis
Follow the instructions provided in the relevant section on page 12.
PART 2B Power Interest Grid
Based on your workplace project, identify where your stakeholders are on this grid and their power and interest.
High power
Keep satisfied Manage closely
Low power
Monitor Keep informed
Low interest High interest
PART 2C Stakeholder Analysis

Complete the following Stakeholder Analysis. Use the Power Interest Grid and determine the appropriate level of engagement with each identified stakeholder
and the method to be used to engage with them.
INFORM CONSULT INVOLVE COLLABORATE EMPOWER

To provide balanced, objective, To work directly with
engagement
Stakeholder
To partner with the stakeholder

accurate and consistent stakeholders throughout the
To obtain feedback from including the development of
information to assist process to ensure that their To place final decision-making in
goal
stakeholders on analysis, alternatives, making decisions

stakeholders to understand the concerns and needs are the hands of the stakeholders.
alternatives and/or decisions. and the identification of the
problem, alternatives, consistently understood and
preferred solution.
opportunities and/or solutions. considered.
e.g. Executive Community groups Other Departments Executive, SME
Stakeholders
Identify
 Fact sheets  Public comment  Workshops  Web 2.0 tools  Facilitation of direct dialogue
 Websites  Focus groups  Deliberative polling  Stakeholder reference groups between stakeholders and
 government
engagement
Methods of
Assessment Task 3: Stakeholder Engagement Plan
Based on your workplace project, complete the following Stakeholder Engagement Plan. Consider the following criteria as you complete the plan:
 What can actually change as a result of engagement and what will not change
 Whether stakeholders will be involved in the final decision making or as input only
 Expectations of the level of input required of stakeholders.
Complete each section for satisfactory completion of this task.

Stakeholder Level of Method of Communication
Status Key Messages Responsibility By When
Engagement Engagement Strategy
e.g. Community Consult Public comment S Ensure adequate Project benefits Project Manager DD/MM/YY
group Focus groups reliable information
is provided
Status Key
A - Advocate
S - Supporter
N - Neutral
C - Critic
B - Blocker
Assessment Task 4: Team Skills Development Plan
Based on your workplace project, prepare a Skills Development Plan for yourself and one (1) other
team member to support the development of the skills required for effective stakeholder engagement.
Complete each section for satisfactory completion of this task. Provide both responses below.
Team Skills to be Person

Goals Action Measure
Member developed Responsible
e.g. PM Project Attain PM credentials Complete Award of Line
managemen Dip PM Diploma of manager
t PM
RTOEO Master SAW v1.2 Apr 19 © NSW Health RTO – 90198 Page 14 of 23
PMC BSBPMG538 SAW v.1.0 Apr 21
References
Where you have referenced articles, books, websites etc. in your assessment answers, list these
references here.
Assessment Decision & Feedback
RTO Number 90198
Student Details
Name: Enrolled in: BSBPMG538 Manage project
stakeholder engagement
Address:
Telephone: Email:
Delivery Site:
Assessor Details
Name: Telephone:
Email:
Completed Comments
Assessment Task 1 – Short Answer Activities successfully Please note which items need
Yes No revision or additional information
(if applicable)
Did the student complete all of the written questions
correctly?
If no, please note which questions were answered
incorrectly, if applicable.
Did the submission meet the performance and
knowledge evidence requirements?
For questions answered incorrectly, did the student
clarify their response correctly>
Completed Comments
Assessment Task 2 – Stakeholder Analysis successfully Please note which items need
(if applicable)
Did the student provide a completed Stakeholder
Analysis?
Did the Stakeholder Analysis meet Performance Evidence
and Competency requirements?
If no, did the student resubmit and clarify their response?
Completed Comments
Assessment Task 3 – Stakeholder Engagement Plan successfully Please note which items need
(if applicable)
Did the student provide a completed Stakeholder
Engagement Plan?
Did the Stakeholder Engagement Plan meet Performance
Evidence and Competency requirements?
Completed Comments
Assessment Task 4: Team Skills Development Plan successfully Please note which items need
(if applicable)
Did the student provide a completed Skills Development
Plan?
Did the Skills Development Plan meet Performance
Evidence and Competency requirements?
Assessor’s Feedback to Student:
Record of Assessment Outcomes
RTO Number 90198
This section records all the evidence used to form the final assessment decision. Please document all
types of evidence used in this assessment. This is for assessment of the following units:
 BSBPMG538 Manage project stakeholder engagement
Provided Sufficient Evidence? (Date)

Assessment Requirements Sufficient (S)
Not Sufficient (NS) Date Assessor Initials
Not Provided (NP)
Completion of Assessment Task 1:
Short Answer Activities

Stakeholder Analysis

Stakeholder Engagement Plan
Team Skills Development Plan
Initial Overall Assessment Outcome ☐ Competent ☐ Not Competent

Assessor Name: Signature: Date: / /
Re-assessment Outcome (if applicable) ☐ Competent ☐ Not Competent

Assessor Name: Signature: Date: / /
Program Coordinator Feedback - Only Complete this Section for Not Competent Results
Student to Complete (Only for Not Competent Results) - Please indicate below if you do not agree with the Not Competent Result
(Note: If you do not agree with this Assessment Result, you are able to Appeal this decision. Please discuss this with your Program Coordinator/Assessor)
☐ Agree ☐ Do Not Agree

Student Name: Signature: Date: / /
Page left blank intentionally
Evaluation Form
RTO Number 90198
BSBPMG538 – MANAGE PROJECT STAKEHOLDER ENGAGEMENT

Please assist us to evaluate the effectiveness of this unit. Information gained from the evaluation will
be used to support / improve future programs in order to better meet your learning and development
needs.
Your anonymity is assured and confidentiality is guaranteed. Feel free to offer your feedback –
positives and/or otherwise.
Please circle your response
The schedule and timing of topics were appropriate.
Strongly Disagree Disagree Agree Strongly Agree
COMMENTS:
The sessions were informative and relevant to practice.
COMMENTS:
There was a good balance between presentations and interaction with participants.
COMMENTS:
I will be able to apply the information gained through this workshop to my current practice.
COMMENTS:
Once completed please return this form.

You will be provided with instructions on how to do this by your Trainer/Assessor.
RTO Number 90198
Appendix 1. - Assessment Cover Sheet
Units of Competency
BSBPMG538 MANAGE PROJECT STAKEHOLDER ENGAGEMENT
STUDENT to complete this section
Name
Address
Phone Mobile Work
Email
Date submitted
Student declaration – By signing below, I declare that:
 I have been:
o given fair notice of the date, time and venue for assessments
o informed of how assessment will be conducted and what is required
o made aware of my right to appeal an assessment decision
o made aware of my rights and responsibilities as an assessment candidate, and choose to be assessed at
this time
 I agree to abide by the following assessment requirements:
o all work submitted which contributes to assessment will be my own work
o no part of the work submitted will be copied from any other source except where due
acknowledgement is made
o No part of any assessment will be written for me by another person except where group work
assessment is an integral part of the process
 I am aware that a false declaration may lead to withdrawal from training and assessment or cancellation of a
Qualification or Statement of Attainment (SOA) already issued.
Student signature* Date signed
* Students must provide a REAL signature. If submitting your portfolio electronically, either insert an electronic
signature in the space above, or print this page, sign it, then submit a scan of the signed page.
ASSESSOR to complete this section

Name of assessor
Date Assessment received

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Student

BSBPMG538 Manage project stakeholder

Student Name: _________________________________________

Due Date: __________________

Date of Submission: __________________

RTO Number 90198

V1.2 Published April 2021

Sydney Western Sydney

Delivery Site Address Delivery Site Address:

Delivery Site Administration Office: Delivery Site Administration Office:

This assessment covers the following Units of Competency (UOC/s):

- BSBPMG538 Manage project stakeholder engagement

Assessment Task 1: Short Answer Activities

Assessment Task 2: Stakeholder Analysis

Assessment Task 3: Stakeholder Engagement Plan

Assessment Task 4: Team Skills Development Plan

Recognition of Prior Learning and Credit Transfer

RPL has many benefits:

The Assessment Cover Sheet can be found in Appendix 1.

Glossary of Key Words – Stakeholder Engagement

Key Terms Definition

Stakeholder Matrix A matrix used to capture and analyse stakeholder information.

Stakeholder Register A project document including the identification, assessment and

Key Terms Definition

Discuss Identify issues and provide points for and/or against

Describe Provide characteristics and features

Identify Recognise and name

Summarise Express, concisely, the relevant details

b) What is their interest in the project?

c) What are their requirements in relation to project information and communication?

c) Explain what actions you took to manage the variance.

Number Stakeholder Name Organisational Position Stakeholder Role in the Project

Keep satisfied Manage closely

Monitor Keep informed

Low interest High interest

PART 2C Stakeholder Analysis

INFORM CONSULT INVOLVE COLLABORATE EMPOWER

To partner with the stakeholder

stakeholders on analysis, alternatives, making decisions

Complete each section for satisfactory completion of this task.

Team Skills to be Person

Assessor’s Feedback to Student:

 BSBPMG538 Manage project stakeholder engagement

Provided Sufficient Evidence? (Date)

Completion of Assessment Task 2:

Completion of Assessment Task 3:

Initial Overall Assessment Outcome ☐ Competent ☐ Not Competent

Re-assessment Outcome (if applicable) ☐ Competent ☐ Not Competent

☐ Agree ☐ Do Not Agree

BSBPMG538 – MANAGE PROJECT STAKEHOLDER ENGAGEMENT

Please circle your response

The schedule and timing of topics were appropriate.

Strongly Disagree Disagree Agree Strongly Agree

The sessions were informative and relevant to practice.

Strongly Disagree Disagree Agree Strongly Agree

Strongly Disagree Disagree Agree Strongly Agree

Strongly Disagree Disagree Agree Strongly Agree

Once completed please return this form.

Appendix 1. - Assessment Cover Sheet

BSBPMG538 MANAGE PROJECT STAKEHOLDER ENGAGEMENT

STUDENT to complete this section

Phone Mobile Work

Student signature* Date signed