43

Novembro/17
TECNOLOGIA EM GESTÃO DA
TECNOLOGIA DA INFORMAÇÃO 43
LEIA COM ATENÇÃO AS INSTRUÇÕES ABAIXO.
ϭ͘sĞƌŝĮƋƵĞƐĞ͕ĂůĠŵĚĞƐƚĞĂĚĞƌŶŽ͕ǀŽĐġƌĞĐĞďĞƵŽZdKͳZ^WK^d͕ĚĞƐƟŶĂĚŽăƚƌĂŶƐĐƌŝĕĆŽĚĂƐ
ƌĞƐƉŽƐƚĂƐĚĂƐƋƵĞƐƚƁĞƐĚĞŵƷůƟƉůĂĞƐĐŽůŚĂ͕ĚĂƐƋƵĞƐƚƁĞƐĚŝƐĐƵƌƐŝǀĂƐ;ͿĞĚĂƐƋƵĞƐƚƁĞƐĚĞƉĞƌĐĞƉĕĆŽ
ĚĂƉƌŽǀĂ͘
Ϯ͘ŽŶĮƌĂƐĞĞƐƚĞĂĚĞƌŶŽĐŽŶƚĠŵĂƐƋƵĞƐƚƁĞƐĚŝƐĐƵƌƐŝǀĂƐĞĂƐŽďũĞƟǀĂƐĚĞŵƷůƟƉůĂĞƐĐŽůŚĂ͕ĚĞĨŽƌŵĂĕĆŽ
ŐĞƌĂůĞĚĞĐŽŵƉŽŶĞŶƚĞĞƐƉĞĐşĮĐŽĚĂĄƌĞĂ͕ĞĂƐƌĞůĂƟǀĂƐăƐƵĂƉĞƌĐĞƉĕĆŽĚĂƉƌŽǀĂ͘ƐƋƵĞƐƚƁĞƐĞƐƚĆŽ
ĂƐƐŝŵĚŝƐƚƌŝďƵşĚĂƐ͗
EƷŵĞƌŽĚĂƐ WĞƐŽĚĂƐƋƵĞƐƚƁĞƐ WĞƐŽĚŽƐĐŽŵƉŽŶĞŶƚĞƐ
WĂƌƚĞƐ
ƋƵĞƐƚƁĞƐ ŶŽĐŽŵƉŽŶĞŶƚĞ ŶŽĐĄůĐƵůŽĚĂŶŽƚĂ
&ŽƌŵĂĕĆŽ'ĞƌĂů͗ŝƐĐƵƌƐŝǀĂƐ ϭĞϮ 40%
25%
&ŽƌŵĂĕĆŽ'ĞƌĂů͗KďũĞƟǀĂƐ ϭĂϴ 60%
ŽŵƉŽŶĞŶƚĞƐƉĞĐşĮĐŽ͗ŝƐĐƵƌƐŝǀĂƐ ϯĂϱ 15%
75%
ŽŵƉŽŶĞŶƚĞƐƉĞĐşĮĐŽ͗KďũĞƟǀĂƐ ϵĂϯϱ ϴϱй
YƵĞƐƟŽŶĄƌŝŽĚĞWĞƌĐĞƉĕĆŽĚĂWƌŽǀĂ ϭĂϵ - -
ϯ͘sĞƌŝĮƋƵĞƐĞĂƉƌŽǀĂĞƐƚĄĐŽŵƉůĞƚĂĞƐĞŽƐĞƵŶŽŵĞĞƐƚĄĐŽƌƌĞƚŽŶŽZdKͲZ^WK^d͘ĂƐŽĐŽŶƚƌĄƌŝŽ͕
ĂǀŝƐĞŝŵĞĚŝĂƚĂŵĞŶƚĞĂŽŚĞĨĞĚĞ^ĂůĂ͘
ϰ͘ƐƐŝŶĞŽZdKͲZ^WK^dŶŽůŽĐĂůĂƉƌŽƉƌŝĂĚŽ͕ĐŽŵĐĂŶĞƚĂĞƐĨĞƌŽŐƌĄĮĐĂĚĞƟŶƚĂƉƌĞƚĂ͕ĨĂďƌŝĐĂĚĂ
ĞŵŵĂƚĞƌŝĂůƚƌĂŶƐƉĂƌĞŶƚĞ.
ϱ͘ƐƌĞƐƉŽƐƚĂƐĚĂƉƌŽǀĂŽďũĞƟǀĂ͕ĚĂƉƌŽǀĂĚŝƐĐƵƌƐŝǀĂĞĚŽƋƵĞƐƟŽŶĄƌŝŽĚĞƉĞƌĐĞƉĕĆŽĚĂƉƌŽǀĂĚĞǀĞƌĆŽ
ƐĞƌƚƌĂŶƐĐƌŝƚĂƐ͕ĐŽŵĐĂŶĞƚĂĞƐĨĞƌŽŐƌĄĮĐĂĚĞƟŶƚĂƉƌĞƚĂ͕ĨĂďƌŝĐĂĚĂĞŵŵĂƚĞƌŝĂůƚƌĂŶƐƉĂƌĞŶƚĞ͕ƉĂƌĂŽ
ZdKͲZ^WK^dƋƵĞĚĞǀĞƌĄƐĞƌĞŶƚƌĞŐƵĞĂŽŚĞĨĞĚĞ^ĂůĂĂŽƚĠƌŵŝŶŽĚĂƉƌŽǀĂ͘
ϲ͘ZĞƐƉŽŶĚĂĐĂĚĂƋƵĞƐƚĆŽĚŝƐĐƵƌƐŝǀĂĞŵ͕ŶŽŵĄdžŝŵŽ͕ϭϱůŝŶŚĂƐ͘YƵĂůƋƵĞƌƚĞdžƚŽƋƵĞƵůƚƌĂƉĂƐƐĞŽĞƐƉĂĕŽ
ĚĞƐƟŶĂĚŽăƌĞƐƉŽƐƚĂƐĞƌĄĚĞƐĐŽŶƐŝĚĞƌĂĚŽ͘
ϳ͘sŽĐġƚĞƌĄƋƵĂƚƌŽŚŽƌĂƐƉĂƌĂƌĞƐƉŽŶĚĞƌĂƐƋƵĞƐƚƁĞƐĚĞŵƷůƟƉůĂĞƐĐŽůŚĂ͕ĂƐƋƵĞƐƚƁĞƐĚŝƐĐƵƌƐŝǀĂƐĞŽ
ƋƵĞƐƟŽŶĄƌŝŽĚĞƉĞƌĐĞƉĕĆŽĚĂƉƌŽǀĂ͘
ϴ͘ŽƚĞƌŵŝŶĂƌĂƉƌŽǀĂ͕ůĞǀĂŶƚĞĂŵĆŽĞĂŐƵĂƌĚĞŽŚĞĨĞĚĞ^ĂůĂĞŵƐƵĂĐĂƌƚĞŝƌĂƉĂƌĂƉƌŽĐĞĚĞƌĂƐƵĂ
ŝĚĞŶƟĮĐĂĕĆŽ͕ƌĞĐŽůŚĞƌŽƐĞƵŵĂƚĞƌŝĂůĚĞƉƌŽǀĂĞĐŽůĞƚĂƌĂƐƵĂĂƐƐŝŶĂƚƵƌĂŶĂ>ŝƐƚĂĚĞWƌĞƐĞŶĕĂ͘
ϵ͘ƚĞŶĕĆŽ͊sŽĐġĚĞǀĞƌĄƉĞƌŵĂŶĞĐĞƌŶĂƐĂůĂĚĞĂƉůŝĐĂĕĆŽ͕ŶŽŵşŶŝŵŽ͕ƉŽƌƵŵĂŚŽƌĂĂƉĂƌƟƌĚŽŝŶşĐŝŽĚĂ
ƉƌŽǀĂĞƐſƉŽĚĞƌĄůĞǀĂƌĞƐƚĞĂĚĞƌŶŽĚĞWƌŽǀĂƋƵĂŶĚŽĨĂůƚĂƌĞŵϯϬŵŝŶƵƚŽƐƉĂƌĂŽƚĠƌŵŝŶŽĚŽdžĂŵĞ͘

43

*R4320171*
*R4320172*
FORMAÇÃO GERAL
QUESTÃO DISCURSIVA 01

TEXTO 1

ŵϮϬϬϭ͕ĂŝŶĐŝĚġŶĐŝĂĚĂƐşĮůŝƐĐŽŶŐġŶŝƚĂ͸ƚƌĂŶƐŵŝƟĚĂĚĂŵƵůŚĞƌƉĂƌĂŽĨĞƚŽĚƵƌĂŶƚĞĂŐƌĂǀŝĚĞnj͸
ĞƌĂ ĚĞ Ƶŵ ĐĂƐŽ Ă ĐĂĚĂ ŵŝů ďĞďġƐ ŶĂƐĐŝĚŽƐ ǀŝǀŽƐ͘ ,ĂǀŝĂ ƵŵĂ ŵĞƚĂ ĚĂ KƌŐĂŶŝnjĂĕĆŽ WĂŶͲŵĞƌŝĐĂŶĂ
ĚĞ^ĂƷĚĞĞĚĂhŶŝĐĞĨĚĞĞƐƐĂŽĐŽƌƌġŶĐŝĂĚŝŵŝŶƵŝƌŶŽƌĂƐŝů͕ĐŚĞŐĂŶĚŽ͕ĞŵϮϬϭϱ͕ĂϱĐĂƐŽƐĚĞƐşĨŝůŝƐ
ĐŽŶŐġŶŝƚĂ ƉŽƌ ϭϬ ŵŝů ŶĂƐĐŝĚŽƐ ǀŝǀŽƐ͘ K ƉĂşƐ ŶĆŽ ĂƚŝŶŐŝƵ ĞƐƐĞ ŽďũĞƚŝǀŽ͕ ƚĞŶĚŽ ƐĞ ĚŝƐƚĂŶĐŝĂĚŽ ĂŝŶĚĂ
ŵĂŝƐĚĞůĞ͕ĞŵďŽƌĂŽƚƌĂƚĂŵĞŶƚŽƉĂƌĂƐşĨŝůŝƐƐĞũĂƌĞůĂƚŝǀĂŵĞŶƚĞƐŝŵƉůĞƐ͕ăďĂƐĞĚĞĂŶƚŝďŝſƚŝĐŽƐ͘dƌĂƚĂͲ
ƐĞĚĞƵŵĂĚŽĞŶĕĂƉĂƌĂĂƋƵĂůĂŵĞĚŝĐŝŶĂũĄĞŶĐŽŶƚƌŽƵĂƐŽůƵĕĆŽ͕ŵĂƐĂƐŽĐŝĞĚĂĚĞĂŝŶĚĂŶĆŽ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁϭ͘ĨŽůŚĂ͘ƵŽů͘ĐŽŵ͘ďƌх͘ĐĞƐƐŽĞŵ͗ϮϯũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

TEXTO 2

KDŝŶŝƐƚĠƌŝŽĚĂ^ĂƷĚĞĂŶƵŶĐŝŽƵƋƵĞŚĄƵŵĂĞƉŝĚĞŵŝĂĚĞƐşĮůŝƐŶŽƌĂƐŝů͘EŽƐƷůƟŵŽƐĐŝŶĐŽĂŶŽƐ͕ĨŽƌĂŵ
ϮϯϬŵŝůŶŽǀŽƐĐĂƐŽƐ͕ƵŵĂƵŵĞŶƚŽĚĞϯϮйƐŽŵĞŶƚĞĞŶƚƌĞϮϬϭϰĞϮϬϭϱ͘WŽƌƋƵĞŝƐƐŽĂĐŽŶƚĞĐĞƵ͍

WƌŝŵĞŝƌŽ͕ ĂŵƉůŝŽƵͲƐĞ Ž ĚŝĂŐŶſƐƟĐŽ ĐŽŵ Ž ƚĞƐƚĞ ƌĄƉŝĚŽ ƉĂƌĂ ƐşĮůŝƐ ƌĞĂůŝnjĂĚŽ ŶĂ ƵŶŝĚĂĚĞ ďĄƐŝĐĂ ĚĞ
ƐĂƷĚĞ Ğ ĐƵũŽ ƌĞƐƵůƚĂĚŽƐĂŝĞŵϯϬŵŝŶƵƚŽƐ͘şǀĞŵŽƐĞŐƵŶĚŽƉŽŶƚŽ͕ƵŵĚŽƐŵĂŝƐŶĞŐĂƟǀŽƐ͕ ƋƵĞ ĨŽŝ
Ž ĚĞƐĂďĂƐƚĞĐŝŵĞŶƚŽ͕ ŶŽ ƉĂşƐ͕ ĚĂ ŵĂƚĠƌŝĂͲƉƌŝŵĂ ƉĂƌĂ Ă ƉĞŶŝĐŝůŝŶĂ͘ K DŝŶŝƐƚĠƌŝŽ ĚĂ ^ĂƷĚĞ ŝŵƉŽƌƚŽƵ
ĞƐƐĂƉĞŶŝĐŝůŝŶĂ͕ ŵĂƐ͕ ƉŽƌ Ƶŵ ďŽŵ ƚĞŵƉŽ͕ ŶĆŽ ĞƐƚĞǀĞ ĚŝƐƉŽŶşǀĞů͕Ğ ŝƐƐŽ ĨĞnj ĐŽŵ ƋƵĞ ŵĂŝƐ ƉĞƐƐŽĂƐ ƐĞ
ŝŶĨĞĐƚĂƐƐĞŵ͘ K ƚĞƌĐĞŝƌŽ ƉŽŶƚŽ Ġ Ă ƉƌĞǀĞŶĕĆŽ͘ ,ŽƵǀĞ͕ ŶŽƐ ƷůƟŵŽƐ ĚĞnj ĂŶŽƐ͕ ƵŵĂ ƌĞĚƵĕĆŽ ĚŽ ƵƐŽ ĚŽ
ƉƌĞƐĞƌǀĂƟǀŽ͕ŽƋƵĞĂƵŵĞŶƚŽƵ͕ĞŵƵŝƚŽ͕ĂƚƌĂŶƐŵŝƐƐĆŽ͘

ŝŶĐŝĚġŶĐŝĂĚĞĐĂƐŽƐĚĞƐşĮůŝƐ͕ƋƵĞ͕ĞŵϮϬϭϬ͕ĞƌĂŵĂŝŽƌĞŶƚƌĞŚŽŵĞŶƐ͕ŚŽũĞƌĞĐĂŝƐŽďƌĞĂƐŵƵůŚĞƌĞƐ͘
WŽƌƋƵĞĂǀƵůŶĞƌĂďŝůŝĚĂĚĞŶĞƐƚĞŐƌƵƉŽĞƐƚĄĂƵŵĞŶƚĂŶĚŽ͍

ƐŵƵůŚĞƌĞƐĂŝŶĚĂƐĆŽĂƐŵĂŝƐǀƵůŶĞƌĄǀĞŝƐĂĚŽĞŶĕĂƐƐĞdžƵĂůŵĞŶƚĞƚƌĂŶƐŵŝƐƐşǀĞŝƐ;^dͿ͕ĚĞƵŵĂĨŽƌŵĂŐĞƌĂů͘
ůĂƐ ƚġŵ ĚŝĮĐƵůĚĂĚĞ ĚĞ ŶĞŐŽĐŝĂƌ Ž ƉƌĞƐĞƌǀĂƟǀŽ ĐŽŵ Ž ƉĂƌĐĞŝƌŽ͕ ƉŽƌ ĞdžĞŵƉůŽ͘ DĂƐ Ž ĂĐĞƐƐŽ ĚĂ ŵƵůŚĞƌ
ĂŽ ĚŝĂŐŶſƐƟĐŽ ƚĂŵďĠŵ Ġ ŵĂŝŽƌ͕ ƉŽƌ ŝƐƐŽ͕ Ġ ŵĂŝƐ ĨĄĐŝů ĐŽŶƚĂďŝůŝnjĂƌ ĞƐƐĂ ƉŽƉƵůĂĕĆŽ͘ YƵĂŶĚŽ Ƶŵ ŚŽŵĞŵ
ĨĂnjĞdžĂŵĞƉĂƌĂĂƐşĮůŝƐ͍^ŽŵĞŶƚĞƋƵĂŶĚŽƚĞŵƐŝŶƚŽŵĂĂƉĂƌĞŶƚĞŽƵŽƵƚƌĂĚŽĞŶĕĂ͘ĂƐşĮůŝƐƉŽĚĞƐĞƌƵŵĂ
ĚŽĞŶĕĂƐŝůĞŶĐŝŽƐĂ͘ŵƵůŚĞƌ͕ƉŽƌŽƵƚƌŽůĂĚŽ͕ǀĂŝĨĂnjĞƌŽƉƌĠͲŶĂƚĂůĞ͕ĂƵƚŽŵĂƟĐĂŵĞŶƚĞ͕ĨĂnjŽƚĞƐƚĞƉĂƌĂĂ
ƐşĮůŝƐ͘EŽƌĂƐŝů͕ĞƐƟŵĂͲƐĞƋƵĞĂƉĞŶĂƐϭϮйĚŽƐƉĂƌĐĞŝƌŽƐƐĞdžƵĂŝƐƌĞĐĞďĂŵƚƌĂƚĂŵĞŶƚŽƉĂƌĂƐşĮůŝƐ͘
ŶƚƌĞǀŝƐƚĂĐŽŵŶĂ'ĂďƌŝĞůĂdƌĂǀĂƐƐŽƐ͕ƉƌĞƐŝĚĞŶƚĞĚĂƌĞŐŝŽŶĂůďĂŝĂŶĂĚĂ^ŽĐŝĞĚĂĚĞƌĂƐŝůĞŝƌĂĚĞŽĞŶĕĂƐ^ĞdžƵĂůŵĞŶƚĞ
dƌĂŶƐŵŝƐƐşǀĞŝƐ͘ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ĂŐĞŶĐŝĂƉĂƚƌŝĐŝĂŐĂůǀĂŽ͘ŽƌŐ͘ďƌх͘ĐĞƐƐŽĞŵ͗ϮϱũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

TEXTO 3

sĄƌŝŽƐĞƐƚƵĚŽƐĐŽŶƐƚĂƚĂŵƋƵĞŽƐŚŽŵĞŶƐ͕ĞŵŐĞƌĂů͕ƉĂĚĞĐĞŵŵĂŝƐĚĞĐŽŶĚŝĕƁĞƐƐĞǀĞƌĂƐĞĐƌƀŶŝĐĂƐĚĞ
ƐĂƷĚĞƋƵĞĂƐŵƵůŚĞƌĞƐĞŵŽƌƌĞŵŵĂŝƐƋƵĞĞůĂƐĞŵƌĂnjĆŽĚĞĚŽĞŶĕĂƐƋƵĞůĞǀĂŵĂſďŝƚŽ͘ŶƚƌĞƚĂŶƚŽ͕
ĂƉĞƐĂƌĚĞĂƐƚĂdžĂƐĚĞŵŽƌďŝŵŽƌƚĂůŝĚĂĚĞŵĂƐĐƵůŝŶĂƐĂƐƐƵŵŝƌĞŵƵŵƉĞƐŽƐŝŐŶŝĮĐĂƟǀŽ͕ŽďƐĞƌǀĂͲƐĞƋƵĞĂ
ƉƌĞƐĞŶĕĂĚĞŚŽŵĞŶƐŶŽƐƐĞƌǀŝĕŽƐĚĞĂƚĞŶĕĆŽƉƌŝŵĄƌŝĂăƐĂƷĚĞĠŵƵŝƚŽŵĞŶŽƌƋƵĞĂĚĞŵƵůŚĞƌĞƐ͘
'KD^͕Z͖͘E^/DEdK͕͖͘Zh:K͕&͘WŽƌƋƵĞŽƐŚŽŵĞŶƐďƵƐĐĂŵŵĞŶŽƐŽƐƐĞƌǀŝĕŽƐĚĞƐĂƷĚĞĚŽƋƵĞĂƐŵƵůŚĞƌĞƐ͍ƐĞdžƉůŝĐĂĕƁĞƐ
ĚĞŚŽŵĞŶƐĐŽŵďĂŝdžĂĞƐĐŽůĂƌŝĚĂĚĞĞŚŽŵĞŶƐĐŽŵĞŶƐŝŶŽƐƵƉĞƌŝŽƌ͘ĂĚ͘^ĂƷĚĞWƷďůŝĐĂ [online΁͕ǀ͘Ϯϯ͕Ŷ͘ϯ͕ϮϬϬϳ;ĂĚĂƉƚĂĚŽͿ͘

2 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R4320173*

ƉĂƌƟƌĚĂƐŝŶĨŽƌŵĂĕƁĞƐĂƉƌĞƐĞŶƚĂĚĂƐ͕ƌĞĚŝũĂƵŵƚĞdžƚŽĂĐĞƌĐĂĚŽƚĞŵĂ͗

ƉŝĚĞŵŝĂĚĞƐşĮůŝƐĐŽŶŐġŶŝƚĂŶŽƌĂƐŝůĞƌĞůĂĕƁĞƐĚĞŐġŶĞƌŽ

ŵƐĞƵƚĞdžƚŽ͕ĂďŽƌĚĞŽƐƐĞŐƵŝŶƚĞƐĂƐƉĞĐƚŽƐ͗
ͻ Ă ǀƵůŶĞƌĂďŝůŝĚĂĚĞ ĚĂƐ ŵƵůŚĞƌĞƐ ăƐ ^dƐ Ğ Ž ƉĂƉĞů ƐŽĐŝĂů ĚŽ ŚŽŵĞŵ Ğŵ ƌĞůĂĕĆŽ ă ƉƌĞǀĞŶĕĆŽ
ĚĞƐƐĂƐĚŽĞŶĕĂƐ͖
ͻ ĚƵĂƐĂĕƁĞƐĞƐƉĞĐŝĮĐĂŵĞŶƚĞǀŽůƚĂĚĂƐƉĂƌĂŽƉƷďůŝĐŽŵĂƐĐƵůŝŶŽ͕ĂƐĞƌĞŵĂĚŽƚĂĚĂƐŶŽąŵďŝƚŽĚĂƐ
ƉŽůşƟĐĂƐƉƷďůŝĐĂƐĚĞƐĂƷĚĞŽƵĚĞĞĚƵĐĂĕĆŽ͕ƉĂƌĂƌĞĚƵnjŝƌŽƉƌŽďůĞŵĂ͘
;ǀĂůŽƌ͗ϭϬ͕ϬƉŽŶƚŽƐͿ

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ƌĞĂůŝǀƌĞ

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO ϯ

*R4320174*
QUESTÃO DISCURSIVA 02
 ƉĞƐƐŽĂ trans ƉƌĞĐŝƐĂ ƋƵĞ ĂůŐƵĠŵ ĂƚĞƐƚĞ͕ ĐŽŶĮƌŵĞ Ğ ĐŽŵƉƌŽǀĞ ƋƵĞ ĞůĂ ƉŽĚĞ ƐĞƌ ƌĞĐŽŶŚĞĐŝĚĂ ƉĞůŽ
ŶŽŵĞ ƋƵĞ ĞůĂ ĞƐĐŽůŚĞƵ͘ EĆŽ ĂĐĞŝƚĂŵ ƋƵĞ ĞůĂ ƐĞ ĂƵƚŽĚĞĐůĂƌĞ ŵƵůŚĞƌ ŽƵ ŚŽŵĞŵ͘ džŝŐĞŵ ƋƵĞ Ƶŵ
ƉƌŽĮƐƐŝŽŶĂů ĚĞ ƐĂƷĚĞ ĚŝŐĂ ƋƵĞŵ ĞůĂ Ġ͘ ^ƵĂ ĚĞĐůĂƌĂĕĆŽ Ġ Ž ƋƵĞ ŵĞŶŽƐ ĐŽŶƚĂ ŶĂ ŚŽƌĂ ĚĞ ƐŽůŝĐŝƚĂƌ͕
ũƵĚŝĐŝĂůŵĞŶƚĞ͕ĂŵƵĚĂŶĕĂĚŽƐĚŽĐƵŵĞŶƚŽƐ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ĞďĐ͘ĐŽŵ͘ďƌх͘ĐĞƐƐŽĞŵ͗ϯϭĂŐŽ͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

EŽĐŚĆŽ͕ĂƚƌĂǀĞƐƟŵŽƌƌĞ
EŝŶŐƵĠŵũĂŵĂŝƐƐĂďĞƌĄƐĞƵŶŽŵĞ
EŽƐũŽƌŶĂŝƐ͕ĨĂůĂͲƐĞĚĞŽƵƚƌĂŵŽƌƚĞ
ĞƚĂůŚŽŵĞŵƋƵĞŶŝŶŐƵĠŵĐŽŶŚĞĐĞƵ
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ĂŵŝŶŽĂƉƉƐ͘ĐŽŵх͘ĐĞƐƐŽĞŵ͗ϯϭĂŐŽ͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

hƐĂǀĂ ŵĞƵ ŶŽŵĞ ŽĮĐŝĂů͕ ĨĞŵŝŶŝŶŽ͕ ŶŽ ĐƵƌƌşĐƵůŽ ƉŽƌƋƵĞ ĚŝnjŝĂŵ ƋƵĞ ĞƵ ĞƐƚĂǀĂ ĐŽŵĞƚĞŶĚŽ Ƶŵ ĐƌŝŵĞ͕
ƋƵĞĞƌĂĨĂůƐŝĚĂĚĞŝĚĞŽůſŐŝĐĂƐĞĞƵƵƐĂƐƐĞŽƵƚƌŽŶŽŵĞ͘ĞƉŽŝƐĨƵŝƉĞƐƋƵŝƐĂƌĞĚĞƐĐŽďƌŝƋƵĞŶĆŽĠĂƐƐŝŵ͘
/ŶĨĞůŝnjŵĞŶƚĞ͕ĂŝŶĚĂĞdžŝƐƚĞŵƵŝƚĂĚĞƐŝŶĨŽƌŵĂĕĆŽƐŽďƌĞŽƐĚŝƌĞŝƚŽƐĚĂƐƉĞƐƐŽĂƐtrans.
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉƐ͗ͬͬǁǁǁ͘ďƌĂƐŝů͘ĞůƉĂŝƐ͘ĐŽŵх͘ĐĞƐƐŽĞŵ͗ϯϭĂŐŽ͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

hŵĂǀĞnjŽƐĞŐƵƌĂŶĕĂĚĂďĂůĂĚĂĂĐŚŽƵƋƵĞĞƵƟŶŚĂ͕ƉŽƌĞŶŐĂŶŽ͕ŵŽƐƚƌĂĚŽŽZ'ĚŽŵĞƵŶĂŵŽƌĂĚŽ͘
/ƐƐŽƋƵĂŶĚŽŝŶƐŝƐƚĞŵĞŵŶĆŽĐŽůŽĐĂƌŵĞƵŶŽŵĞƐŽĐŝĂůŶĂŵŝŶŚĂĮĐŚĂĚĞĐŽŶƐƵŵĂĕĆŽ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉƐ͗ͬͬǁǁǁ͘ďƌĂƐŝů͘ĞůƉĂŝƐ͘ĐŽŵх͘ĐĞƐƐŽĞŵ͗ϯϭĂŐŽ͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

Žŵ ďĂƐĞ ŶĞƐƐĂƐ ĨĂůĂƐ͕ ĚŝƐĐŽƌƌĂ ƐŽďƌĞ Ă ŝŵƉŽƌƚąŶĐŝĂ ĚŽ ŶŽŵĞ ƉĂƌĂ ĂƐ ƉĞƐƐŽĂƐ ƚƌĂŶƐŐġŶĞƌĂƐ Ğ͕
ŶĞƐƐĞĐŽŶƚĞdžƚŽ͕ƉƌŽƉŽŶŚĂƵŵĂŵĞĚŝĚĂ͕ŶŽąŵďŝƚŽĚĂƐƉŽůşƚŝĐĂƐƉƷďůŝĐĂƐ͕ƋƵĞƚĞŶŚĂĐŽŵŽŽďũĞƚŝǀŽ
ĨĂĐŝůŝƚĂƌŽĂĐĞƐƐŽĚĞƐƐĂƐƉĞƐƐŽĂƐăĐŝĚĂĚĂŶŝĂ͘;ǀĂůŽƌ͗ϭϬ͕ϬƉŽŶƚŽƐͿ

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4 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R4320175*
QUESTÃO 01

KƐďƌŝƚąŶŝĐŽƐĚĞĐŝĚŝƌĂŵƐĂŝƌĚĂhŶŝĆŽƵƌŽƉĞŝĂ;hͿ͘ĚĞĐŝƐĆŽĚŽƌĞĨĞƌĞŶĚŽĂďĂůŽƵŽƐŵĞƌĐĂĚŽƐ
ĨŝŶĂŶĐĞŝƌŽƐĞŵŵĞŝŽăƐŝŶĐĞƌƚĞnjĂƐƐŽďƌĞŽƐƉŽƐƐşǀĞŝƐŝŵƉĂĐƚŽƐĚĞƐƐĂƐĂşĚĂ͘
KƐŐƌĄĮĐŽƐĂƐĞŐƵŝƌĂƉƌĞƐĞŶƚĂŵ͕ƌĞƐƉĞĐƟǀĂŵĞŶƚĞ͕ĂƐĐŽŶƚƌŝďƵŝĕƁĞƐĚŽƐƉĂşƐĞƐŝŶƚĞŐƌĂŶƚĞƐĚŽďůŽĐŽ
ƉĂƌĂĂh͕ĞŵϮϬϭϰ͕ƋƵĞƐŽŵĂŵΦϭϰϰ͕ϵďŝůŚƁĞƐĚĞĞƵƌŽƐ͕ĞĂĐŽŵƉĂƌĂĕĆŽĞŶƚƌĞĂĐŽŶƚƌŝďƵŝĕĆŽĚŽ
ZĞŝŶŽhŶŝĚŽƉĂƌĂĂhĞĂĐŽŶƚƌĂƉĂƌƟĚĂĚŽƐŐĂƐƚŽƐĚĂhĐŽŵŽZĞŝŶŽhŶŝĚŽ͘

Contribuições para a UE Reino Unido e UE

Dados de 2014, em € bilhões Dados de 2014, em € bilhões

50 15

42,1 11,3
40 10

6,9

30 5
25,8

20 19,5
0

14,3
11,3
10 9,9
6,3 Contribuição do Reino Unido com a UE
3,8 3,6 3,5
2,6 2,2
0 Gasto da UE com o Reino Unido
Polônia
Itália

Suécia
França

Bélgica

Áustria
Espanha
Holanda
Alemanha

Dinamarca
Reino Unido

Outros países

ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘Őϭ͘ŐůŽďŽ͘ĐŽŵх͘ĐĞƐƐŽĞŵ͗ϲƐĞƚ͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

ŽŶƐŝĚĞƌĂŶĚŽŽƚĞdžƚŽĞĂƐŝŶĨŽƌŵĂĕƁĞƐĂƉƌĞƐĞŶƚĂĚĂƐŶŽƐŐƌĄĮĐŽƐĂĐŝŵĂ͕ĂƐƐŝŶĂůĞĂŽƉĕĆŽĐŽƌƌĞƚĂ͘

A ĐŽŶƚƌŝďƵŝĕĆŽĚŽƐƋƵĂƚƌŽŵĂŝŽƌĞƐƉĂşƐĞƐĚŽďůŽĐŽƐŽŵŽƵϰϭ͕ϭϯй͘
B KŐƌƵƉŽ͞KƵƚƌŽƐƉĂşƐĞƐ͟ĐŽŶƚƌŝďƵŝƵƉĂƌĂĞƐƐĞďůŽĐŽĞĐŽŶƀŵŝĐŽĐŽŵϰϮ͕ϭй͘
C ĚŝĨĞƌĞŶĕĂĚĂĐŽŶƚƌŝďƵŝĕĆŽĚŽZĞŝŶŽhŶŝĚŽĞŵƌĞůĂĕĆŽĂŽƌĞĐĞďŝĚŽĚŽďůŽĐŽĞĐŽŶƀŵŝĐŽĨŽŝϯϴ͕ϵϰй͘
D ƐŽŵĂĚĂƐƉĂƌƟĐŝƉĂĕƁĞƐĚŽƐƚƌġƐƉĂşƐĞƐĐŽŵŵĂŝŽƌĐŽŶƚƌŝďƵŝĕĆŽƉĂƌĂŽďůŽĐŽĞĐŽŶƀŵŝĐŽƐƵƉĞƌĂϱϬй͘
E KƉĞƌĐĞŶƚƵĂůĚĞƉĂƌƟĐŝƉĂĕĆŽĚŽZĞŝŶŽhŶŝĚŽĐŽŵŽďůŽĐŽĞĐŽŶƀŵŝĐŽĞŵϮϬϭϰĨŽŝĚĞϭϳ͕ϴй͕ŽƋƵĞŽ
ĐŽůŽĐŽƵĞŶƚƌĞŽƐƋƵĂƚƌŽŵĂŝŽƌĞƐƉĂƌƟĐŝƉĂŶƚĞƐ͘

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO 5

*R4320176*
QUESTÃO 02
^ĞŐƵŶĚŽŽƌĞůĂƚſƌŝŽĚĂKƌŐĂŶŝnjĂĕĆŽĚĂƐEĂĕƁĞƐhŶŝĚĂƐƉĂƌĂĂůŝŵĞŶƚĂĕĆŽĞĂŐƌŝĐƵůƚƵƌĂĚĞϮϬϭϰ͕
ĂĂŐƌŝĐƵůƚƵƌĂĨĂŵŝůŝĂƌƉƌŽĚƵnjĐĞƌĐĂĚĞϴϬйĚŽƐĂůŝŵĞŶƚŽƐŶŽŵƵŶĚŽĞĠŐƵĂƌĚŝĆĚĞĂƉƌŽdžŝŵĂĚĂŵĞŶƚĞϳϱй
ĚĞ ƚŽĚŽƐ ŽƐ ƌĞĐƵƌƐŽƐ ĂŐƌşĐŽůĂƐ ĚŽ ƉůĂŶĞƚĂ͘ EĞƐƐĞ ƐĞŶƟĚŽ͕ Ă ĂŐƌŝĐƵůƚƵƌĂ ĨĂŵŝůŝĂƌ Ġ ĨƵŶĚĂŵĞŶƚĂů ƉĂƌĂ Ă
ŵĞůŚŽƌŝĂĚĂƐƵƐƚĞŶƚĂďŝůŝĚĂĚĞĞĐŽůſŐŝĐĂ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ĨĂŽ͘ŽƌŐх͘ĐĞƐƐŽĞŵ͗ϮϵĂŐŽ͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

ŽŶƐŝĚĞƌĂŶĚŽĂƐŝŶĨŽƌŵĂĕƁĞƐĂƉƌĞƐĞŶƚĂĚĂƐŶŽƚĞdžƚŽ͕ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
/͘ KƐ ƉƌŝŶĐŝƉĂŝƐ ĚĞƐĂĨŝŽƐ ĚĂ ĂŐƌŝĐƵůƚƵƌĂ ĨĂŵŝůŝĂƌ ĞƐƚĆŽ ƌĞůĂĐŝŽŶĂĚŽƐ ă ƐĞŐƵƌĂŶĕĂ ĂůŝŵĞŶƚĂƌ͕
ăƐƵƐƚĞŶƚĂďŝůŝĚĂĚĞĂŵďŝĞŶƚĂůĞăĐĂƉĂĐŝĚĂĚĞƉƌŽĚƵƚŝǀĂ͘
//͘ Ɛ ƉŽůşƚŝĐĂƐ ƉƷďůŝĐĂƐ ƉĂƌĂ Ž ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ ĚĂ ĂŐƌŝĐƵůƚƵƌĂ ĨĂŵŝůŝĂƌ ĚĞǀĞŵ ĨŽŵĞŶƚĂƌ Ă
ŝŶŽǀĂĕĆŽ͕ƌĞƐƉĞŝƚĂŶĚŽŽƚĂŵĂŶŚŽĚĂƐƉƌŽƉƌŝĞĚĂĚĞƐ͕ĂƐƚĞĐŶŽůŽŐŝĂƐƵƚŝůŝnjĂĚĂƐ͕ĂŝŶƚĞŐƌĂĕĆŽ
ĚĞŵĞƌĐĂĚŽƐĞĂƐĐŽŶĨŝŐƵƌĂĕƁĞƐĞĐŽůſŐŝĐĂƐ͘
///͘ŵĂŝŽƌŝĂĚĂƐƉƌŽƉƌŝĞĚĂĚĞƐĂŐƌşĐŽůĂƐŶŽŵƵŶĚŽƚĞŵĐĂƌĄƚĞƌĨĂŵŝůŝĂƌ͕ĞŶƚƌĞƚĂŶƚŽŽƚƌĂďĂůŚŽ
ƌĞĂůŝnjĂĚŽ ŶĞƐƐĂƐ ƉƌŽƉƌŝĞĚĂĚĞƐ Ġ ŵĂũŽƌŝƚĂƌŝĂŵĞŶƚĞ ƌĞƐƵůƚĂŶƚĞ ĚĂ ĐŽŶƚƌĂƚĂĕĆŽ ĚĞ ŵĆŽ ĚĞ
ŽďƌĂĂƐƐĂůĂƌŝĂĚĂ͘
ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ
A /͕ĂƉĞŶĂƐ͘
B ///͕ĂƉĞŶĂƐ͘
C /Ğ//͕ĂƉĞŶĂƐ͘
D //Ğ///͕ĂƉĞŶĂƐ͘
E /͕//Ğ///͘
ƌĞĂůŝǀƌĞ

6 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R4320177*
QUESTÃO 03

KƐŝƐƚĞŵĂĚĞƚĂƌŝĨĂĕĆŽĚĞĞŶĞƌŐŝĂĞůĠƚƌŝĐĂĨƵŶĐŝŽŶĂĐŽŵďĂƐĞĞŵƚƌġƐďĂŶĚĞŝƌĂƐ͘EĂďĂŶĚĞŝƌĂǀĞƌĚĞ͕
ĂƐĐŽŶĚŝĕƁĞƐĚĞŐĞƌĂĕĆŽĚĞĞŶĞƌŐŝĂƐĆŽĨĂǀŽƌĄǀĞŝƐĞĂƚĂƌŝĨĂŶĆŽƐŽĨƌĞĂĐƌĠƐĐŝŵŽ͘EĂďĂŶĚĞŝƌĂĂŵĂƌĞůĂ͕
ĂƚĂƌŝĨĂƐŽĨƌĞĂĐƌĠƐĐŝŵŽĚĞZΨϬ͕ϬϮϬƉĂƌĂĐĂĚĂŬtŚĐŽŶƐƵŵŝĚŽ͕ĞŶĂďĂŶĚĞŝƌĂǀĞƌŵĞůŚĂ͕ĐŽŶĚŝĕĆŽĚĞ
ŵĂŝŽƌĐƵƐƚŽĚĞŐĞƌĂĕĆŽĚĞĞŶĞƌŐŝĂ͕ĂƚĂƌŝĨĂƐŽĨƌĞĂĐƌĠƐĐŝŵŽĚĞZΨϬ͕ϬϯϱƉĂƌĂĐĂĚĂŬtŚĐŽŶƐƵŵŝĚŽ͘ƐƐŝŵ͕
ƉĂƌĂƐĂďĞƌŽƋƵĂŶƚŽƐĞŐĂƐƚĂĐŽŵŽĐŽŶƐƵŵŽĚĞĞŶĞƌŐŝĂĚĞĐĂĚĂĂƉĂƌĞůŚŽ͕ďĂƐƚĂŵƵůƟƉůŝĐĂƌŽĐŽŶƐƵŵŽ
ĞŵŬtŚĚŽĂƉĂƌĞůŚŽƉĞůĂƚĂƌŝĨĂĞŵƋƵĞƐƚĆŽ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ĂŶĞĞů͘ŐŽǀ͘ďƌх͘ĐĞƐƐŽĞŵ͗ϭϳũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

EĂ ƚĂďĞůĂ Ă ƐĞŐƵŝƌ͕ ƐĆŽ ĂƉƌĞƐĞŶƚĂĚĂƐ Ă ƉŽƚġŶĐŝĂ Ğ Ž ƚĞŵƉŽ ĚĞ ƵƐŽ ĚŝĄƌŝŽ ĚĞ ĂůŐƵŶƐ ĂƉĂƌĞůŚŽƐ
ĞůĞƚƌŽĞůĞƚƌƀŶŝĐŽƐƵƐƵĂŝƐĞŵƌĞƐŝĚġŶĐŝĂƐ͘

WŽƚġŶĐŝĂ dĞŵƉŽĚĞƵƐŽ
ƉĂƌĞůŚŽ ŬtŚ
(kW) ĚŝĄƌŝŽ;ŚͿ
ĂƌƌĞŐĂĚŽƌĚĞĐĞůƵůĂƌ Ϭ͕ϬϭϬ 24 Ϭ͕ϮϰϬ
ŚƵǀĞŝƌŽϯϱϬϬt ϯ͕ϱϬϬ Ϭ͕ϱ ϭ͕ϳϱϬ
ŚƵǀĞŝƌŽϱϱϬϬt ϱ͕ϱϬϬ Ϭ͕ϱ Ϯ͕ϮϱϬ
>ąŵƉĂĚĂĚĞ> Ϭ͕ϬϬϴ 5 Ϭ͕ϬϰϬ
>ąŵƉĂĚĂŇƵŽƌĞƐĐĞŶƚĞ Ϭ͕Ϭϭϱ 5 Ϭ͕Ϭϳϱ
>ąŵƉĂĚĂŝŶĐĂŶĚĞƐĐĞŶƚĞ Ϭ͕ϬϲϬ 5 Ϭ͕ϯϬϬ
ModemĚĞŝŶƚĞƌŶĞƚĞŵstand-by Ϭ͕ϬϬϱ 24 Ϭ͕ϭϮϬ
ModemĚĞŝŶƚĞƌŶĞƚĞŵƵƐŽ Ϭ͕ϬϭϮ ϴ Ϭ͕Ϭϵϲ

ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉƐ͗ͬͬǁǁǁ͘ĞĚƵĐĂŶĚŽƐĞƵďŽůƐŽ͘ďůŽŐ͘ďƌх͘ĐĞƐƐŽĞŵ͗ϭϳũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

ŽŶƐŝĚĞƌĂŶĚŽĂƐŝŶĨŽƌŵĂĕƁĞƐĚŽƚĞdžƚŽ͕ŽƐĚĂĚŽƐĂƉƌĞƐĞŶƚĂĚŽƐŶĂƚĂďĞůĂ͕ƵŵĂƚĂƌŝĨĂĚĞZΨϬ͕ϱϬƉŽƌŬtŚ
ĞŵďĂŶĚĞŝƌĂǀĞƌĚĞĞƵŵŵġƐĚĞϯϬĚŝĂƐ͕ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
/͘ ŵďĂŶĚĞŝƌĂĂŵĂƌĞůĂ͕ŽǀĂůŽƌŵĞŶƐĂůĚĂƚĂƌŝĨĂĚĞĞŶĞƌŐŝĂĞůĠƚƌŝĐĂƉĂƌĂƵŵĐŚƵǀĞŝƌŽĚĞϯϱϬϬt
ƐĞƌŝĂĚĞZΨϭ͕Ϭϱ͕ĞĚĞZΨϭ͕ϲϱ͕ƉĂƌĂƵŵĐŚƵǀĞŝƌŽĚĞϱϱϬϬt͘
//͘ ĞŝdžĂƌƵŵĐĂƌƌĞŐĂĚŽƌĚĞĐĞůƵůĂƌĞƵŵmodemĚĞŝŶƚĞƌŶĞƚĞŵstand-byĐŽŶĞĐƚĂĚŽƐŶĂƌĞĚĞĚĞ
ĞŶĞƌŐŝĂĚƵƌĂŶƚĞϮϰŚŽƌĂƐƌĞƉƌĞƐĞŶƚĂƵŵŐĂƐƚŽŵĞŶƐĂůĚĞZΨϱ͕ϰϬŶĂƚĂƌŝĨĂĚĞĞŶĞƌŐŝĂĞůĠƚƌŝĐĂĞŵ
ďĂŶĚĞŝƌĂǀĞƌĚĞ͕ĞĚĞZΨϱ͕ϳϴ͕ĞŵďĂŶĚĞŝƌĂĂŵĂƌĞůĂ͘
///͘ ŵďĂŶĚĞŝƌĂǀĞƌĚĞ͕ŽĐŽŶƐƵŵŝĚŽƌŐĂƐƚĂƌŝĂŵĞŶƐĂůŵĞŶƚĞZΨϯ͕ϵϬĂŵĂŝƐŶĂƚĂƌŝĨĂĚĞĞŶĞƌŐŝĂĞůĠƚƌŝĐĂ
ĞŵƌĞůĂĕĆŽĂĐĂĚĂůąŵƉĂĚĂŝŶĐĂŶĚĞƐĐĞŶƚĞƵƐĂĚĂŶŽůƵŐĂƌĚĞƵŵĂůąŵƉĂĚĂ>͘
ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ
A //͕ĂƉĞŶĂƐ͘
B ///͕ĂƉĞŶĂƐ͘
C /Ğ//͕ĂƉĞŶĂƐ͘
D /Ğ///͕ĂƉĞŶĂƐ͘
E /͕//Ğ///͘

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO 7

*R4320178*
Yh^dKϬϰ
^ŽďƌĞĂƚĞůĞǀŝƐĆŽ͕ĐŽŶƐŝĚĞƌĞĂƟƌŝŶŚĂĞŽƚĞdžƚŽĂƐĞŐƵŝƌ͘
TEXTO 1

ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉƐ͗ͬͬǁǁǁ͘ĐŽůĞƟǀĂŶĚŽ͘ĮůĞƐ͘ǁŽƌĚƉƌĞƐƐ͘ĐŽŵх͘ĐĞƐƐŽĞŵ͗ϮϱũƵů͘ϮϬϭϱ͘

TEXTO 2
ƚĞůĞǀŝƐĆŽĠĞƐƚĞĐŽŶơŶƵŽĚĞŝŵĂŐĞŶƐ͕ĞŵƋƵĞŽƚĞůĞũŽƌŶĂůƐĞĐŽŶĨƵŶĚĞĐŽŵŽĂŶƷŶĐŝŽĚĞƉĂƐƚĂĚĞ
ĚĞŶƚĞƐ͕ƋƵĞĠƐĞŵĞůŚĂŶƚĞăŶŽǀĞůĂ͕ƋƵĞƐĞŵŝƐƚƵƌĂĐŽŵĂƚƌĂŶƐŵŝƐƐĆŽĚĞĨƵƚĞďŽů͘KƐƉƌŽŐƌĂŵĂƐŵĂů
ƐĞĚŝƐƟŶŐƵĞŵƵŶƐĚŽƐŽƵƚƌŽƐ͘KĞƐƉĞƚĄĐƵůŽĐŽŶƐŝƐƚĞŶĂƉƌſƉƌŝĂƐĞƋƵġŶĐŝĂ͕ĐĂĚĂǀĞnjŵĂŝƐǀĞƌƟŐŝŶŽƐĂ͕
ĚĞŝŵĂŐĞŶƐ͘
W/yKdK͕E͘͘ƐŝŵĂŐĞŶƐĚĞdsƚġŵƚĞŵƉŽ͍/Ŷ͗EKs^͕͘ZĞĚĞŝŵĂŐŝŶĄƌŝĂ͗ƚĞůĞǀŝƐĆŽĞĚĞŵŽĐƌĂĐŝĂ͘
^ĆŽWĂƵůŽ͗ŽŵƉĂŶŚŝĂĚĂƐ>ĞƚƌĂƐ͕ϭϵϵϭ;ĂĚĂƉƚĂĚŽͿ͘

ŽŵďĂƐĞŶŽƐƚĞdžƚŽƐϭĞϮ͕ĠĐŽƌƌĞƚŽĂĮƌŵĂƌƋƵĞŽƚĞŵƉŽĚĞƌĞĐĞƉĕĆŽơƉŝĐŽĚĂƚĞůĞǀŝƐĆŽĐŽŵŽǀĞşĐƵůŽ
ĚĞĐŽŵƵŶŝĐĂĕĆŽĞƐƟŵƵůĂĂ
A ĐŽŶƚĞŵƉůĂĕĆŽĚĂƐŝŵĂŐĞŶƐĂŶŝŵĂĚĂƐĐŽŵŽŵĞŝŽĚĞƌĞŇĞdžĆŽĂĐĞƌĐĂĚŽĞƐƚĂĚŽĚĞĐŽŝƐĂƐŶŽŵƵŶĚŽ
ĐŽŶƚĞŵƉŽƌąŶĞŽ͕ƚƌĂĚƵnjŝĚŽĞŵĨŽƌŵĂĚĞĞƐƉĞƚĄĐƵůŽ͘
B ĨƌĂŐŵĞŶƚĂĕĆŽĞŽĞdžĐĞƐƐŽĚĞŝŶĨŽƌŵĂĕĆŽ͕ƋƵĞĞǀŝĚĞŶĐŝĂŵĂŽƉĂĐŝĚĂĚĞĚŽŵƵŶĚŽĐŽŶƚĞŵƉŽƌąŶĞŽ͕
ĐĂĚĂǀĞnjŵĂŝƐŝŵƉƌĞŐŶĂĚŽĚĞŝŵĂŐĞŶƐĞŝŶĨŽƌŵĂĕƁĞƐƐƵƉĞƌĮĐŝĂŝƐ͘
C ĞƐƉĞĐŝĂůŝnjĂĕĆŽĚŽĐŽŶŚĞĐŝŵĞŶƚŽ͕ĐŽŵǀŝƐƚĂƐĂƉƌŽŵŽǀĞƌƵŵĂĚŝĨƵƐĆŽĚĞǀĂůŽƌĞƐĞƉƌŝŶĐşƉŝŽƐĂŵƉůŽƐ͕
ĐŽŵĞƐƉĂĕŽŐĂƌĂŶƟĚŽƉĂƌĂĂĚŝĨĞƌĞŶĕĂĐƵůƚƵƌĂůĐŽŵŽĐĂƉŝƚĂůƐŝŵďſůŝĐŽǀĂůŽƌŝnjĂĚŽ͘
D ĂƚĞŶĕĆŽĐŽŶĐĞŶƚƌĂĚĂĚŽƚĞůĞƐƉĞĐƚĂĚŽƌĞŵĚĞƚĞƌŵŝŶĂĚŽĂƐƐƵŶƚŽ͕ƵŵĂǀĞnjƋƵĞŽƐƌĞĐƵƌƐŽƐĞdžƉƌĞƐƐŝǀŽƐ
ƉƌſƉƌŝŽƐĚŽŵĞŝŽŐĂƌĂŶƚĞŵĂŵŽƟǀĂĕĆŽŶĞĐĞƐƐĄƌŝĂƉĂƌĂŽĨŽĐŽĞŵĚĞƚĞƌŵŝŶĂĚŽĂƐƐƵŶƚŽ͘
E ƌĞĨůĞdžĆŽĐƌşƚŝĐĂĚŽƚĞůĞƐƉĞĐƚĂĚŽƌ͕ƵŵĂǀĞnjƋƵĞƉĞƌŵŝƚĞŽĂĐĞƐƐŽĂƵŵĂƐĞƋƵġŶĐŝĂĚĞĂƐƐƵŶƚŽƐĚĞ
ŝŶƚĞƌĞƐƐĞƉƷďůŝĐŽƋƵĞƐĆŽĂƉƌĞƐĞŶƚĂĚŽƐĚĞĨŽƌŵĂũƵƐƚĂƉŽƐƚĂ͕ŽƋƵĞƉĞƌŵŝƚĞŽĞƐƚĂďĞůĞĐŝŵĞŶƚŽ
ĚĞĐŽŵƉĂƌĂĕƁĞƐ͘
ƌĞĂůŝǀƌĞ

ϴ TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R4320179*
Yh^dKϬϱ

,ŝĚƌŽŐĠŝƐƐĆŽŵĂƚĞƌŝĂŝƐƉŽůŝŵĠƌŝĐŽƐĞŵĨŽƌŵĂĚĞƉſ͕ŐƌĆŽŽƵĨƌĂŐŵĞŶƚŽƐƐĞŵĞůŚĂŶƚĞƐĂƉĞĚĂĕŽƐĚĞ
ƉůĄƐƚŝĐŽŵĂůĞĄǀĞů͘^ƵƌŐŝƌĂŵŶŽƐĂŶŽƐϭϵϱϬ͕ŶŽƐƐƚĂĚŽƐhŶŝĚŽƐĚĂŵĠƌŝĐĂĞ͕ĚĞƐĚĞĞŶƚĆŽ͕ƚġŵƐŝĚŽ
ƵƐĂĚŽƐŶĂĂŐƌŝĐƵůƚƵƌĂ͘KƐŚŝĚƌŽŐĠŝƐŽƵƉŽůşŵĞƌŽƐŚŝĚƌŽƌƌĞƚĞŶƚŽƌĞƐƉŽĚĞŵƐĞƌĐƌŝĂĚŽƐĂƉĂƌƚŝƌĚĞ
ƉŽůşŵĞƌŽƐ ŶĂƚƵƌĂŝƐ ŽƵ ƐŝŶƚĞƚŝnjĂĚŽƐ Ğŵ ůĂďŽƌĂƚſƌŝŽ͘ KƐ ĞƐƚƵĚŽƐĐŽŵƉŽůşŵĞƌŽƐŶĂƚƵƌĂŝƐŵŽƐƚƌĂŵ
ƋƵĞĞůĞƐƐĆŽǀŝĄǀĞŝƐĞĐŽůŽŐŝĐĂŵĞŶƚĞ͕ŵĂƐĂŝŶĚĂŶĆŽĐŽŵĞƌĐŝĂůŵĞŶƚĞ͘
EŽŝŶĨŽŐƌĄĮĐŽĂďĂŝdžŽ͕ĞdžƉůŝĐĂͲƐĞĐŽŵŽŽƐƉŽůşŵĞƌŽƐŶĂƚƵƌĂŝƐƐƵƉĞƌĂďƐŽƌǀĞŶƚĞƐ͕ƋƵĂŶĚŽŵŝƐƚƵƌĂĚŽƐĂŽ
ƐŽůŽ͕ƉŽĚĞŵǀŝĂďŝůŝnjĂƌĐƵůƚƵƌĂƐĂŐƌşĐŽůĂƐĞŵƌĞŐŝƁĞƐĄƌŝĚĂƐ͘

ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ƌĞǀŝƐƚĂƉĞƐƋƵŝƐĂ͘ĨĂƉĞƐƉ͘ďƌх͘ĐĞƐƐŽĞŵ͗ϭϴũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

ƉĂƌƟƌĚĂƐŝŶĨŽƌŵĂĕƁĞƐĂƉƌĞƐĞŶƚĂĚĂƐ͕ĂƐƐŝŶĂůĞĂŽƉĕĆŽĐŽƌƌĞƚĂ͘

A KƵƐŽĚŽŚŝĚƌŽŐĞů͕ĞŵĐĂƐŽĚĞĞƐƟĂŐĞŵ͕ƉƌŽƉŝĐŝĂĂŵŽƌƚĂůŝĚĂĚĞĚŽƐƉĠƐĚĞĐĂĨĠ͘
B KŚŝĚƌŽŐĞůĐƌŝĂĚŽĂƉĂƌƟƌĚĞƉŽůşŵĞƌŽƐŶĂƚƵƌĂŝƐĚĞǀĞƚĞƌƐĞƵƵƐŽƌĞƐƚƌŝƚŽĂƐŽůŽƐĄƌŝĚŽƐ͘
C KƐŚŝĚƌŽŐĠŝƐƐĆŽƵƐĂĚŽƐĞŵĐƵůƚƵƌĂƐĂŐƌşĐŽůĂƐĞŇŽƌĞƐƚĂŝƐĞĞŵĚŝĨĞƌĞŶƚĞƐƟƉŽƐĚĞƐŽůŽƐ͘
D KƵƐŽĚĞŚŝĚƌŽŐĠŝƐŶĂƚƵƌĂŝƐĠĞĐŽŶŽŵŝĐĂŵĞŶƚĞǀŝĄǀĞůĞŵůĂǀŽƵƌĂƐƚƌĂĚŝĐŝŽŶĂŝƐĚĞůĂƌŐĂĞƐĐĂůĂ͘
E KƵƐŽĚŽƐŚŝĚƌŽŐĠŝƐƉĞƌŵŝƚĞƋƵĞĂƐƉůĂŶƚĂƐƐŽďƌĞǀŝǀĂŵƐĞŵĂĄŐƵĂĚĂŝƌƌŝŐĂĕĆŽŽƵĚĂƐĐŚƵǀĂƐ͘
ƌĞĂůŝǀƌĞ

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO 9

*R43201710*
QUESTÃO 06
 ŝŵŝŐƌĂĕĆŽ ŚĂŝƟĂŶĂ ƉĂƌĂ Ž ƌĂƐŝů ƉĂƐƐŽƵ Ă ƚĞƌ ŐƌĂŶĚĞ ƌĞƉĞƌĐƵƐƐĆŽ ŶĂ ŝŵƉƌĞŶƐĂ Ă ƉĂƌƟƌ ĚĞ ϮϬϭϬ͘
ĞǀŝĚŽ ĂŽ ƉŝŽƌ ƚĞƌƌĞŵŽƚŽ ĚŽ ƉĂşƐ͕ ŵƵŝƚŽƐ ŚĂŝƟĂŶŽƐ ƌĞĚĞƐĐŽďƌŝƌĂŵ Ž ƌĂƐŝů ĐŽŵŽ ƌŽƚĂ ĂůƚĞƌŶĂƟǀĂ
ƉĂƌĂŵŝŐƌĂĕĆŽ͘KƉĂşƐũĄŚĂǀŝĂƐŝĚŽƵŵĂĂůƚĞƌŶĂƟǀĂƉĂƌĂŽƐŚĂŝƟĂŶŽƐĚĞƐĚĞϮϬϬϰ͕ĞŝƐƐŽƐĞĚĞǀĞă
ƌĞŽƌŝĞŶƚĂĕĆŽĚĂƉŽůşƟĐĂĞdžƚĞƌŶĂŶĂĐŝŽŶĂůƉĂƌĂĂůĐĂŶĕĂƌůŝĚĞƌĂŶĕĂƌĞŐŝŽŶĂůŶŽƐĂƐƐƵŶƚŽƐŚƵŵĂŶŝƚĄƌŝŽƐ͘
 ĚĞƐĐŽďĞƌƚĂ Ğ Ă ƉƌĞĨĞƌġŶĐŝĂ ƉĞůŽ ƌĂƐŝů ƚĂŵďĠŵ ƐŽĨƌĞƌĂŵ ŝŶĨůƵġŶĐŝĂ ĚĂ ƉƌĞƐĞŶĕĂ ĚŽ ĞdžĠƌĐŝƚŽ
ďƌĂƐŝůĞŝƌŽŶŽ,Ăŝƚŝ͕ƋƵĞŝŶƚĞŶƐŝĨŝĐŽƵĂƌĞůĂĕĆŽĚĞƉƌŽdžŝŵŝĚĂĚĞĞŶƚƌĞďƌĂƐŝůĞŝƌŽƐĞŚĂŝƚŝĂŶŽƐ͘ŵŵĞŝŽ
ĂĞƐƐĞĐůŝŵĂĂŵŝƐƚŽƐŽ͕ŽƐŚĂŝƚŝĂŶŽƐƉƌĞƐƵŵŝƌĂŵƋƵĞƐĞƌŝĂŵďĞŵĂĐŽůŚŝĚŽƐĞŵƵŵĂƉŽƐƐşǀĞůŵŝŐƌĂĕĆŽ
ĂŽƉĂşƐƋƵĞƉĂƐƐĂƌĂĂůŝĚĞƌĂƌĂŵŝƐƐĆŽĚĂKEh͘
EŽ ĞŶƚĂŶƚŽ͕ ŽƐ ŝŵŝŐƌĂŶƚĞƐ ŚĂŝƟĂŶŽƐ ƚġŵ ƐŽĨƌŝĚŽ ĂƚĂƋƵĞƐ džĞŶŽĨſďŝĐŽƐ ƉŽƌ ƉĂƌƚĞ ĚĂ ƉŽƉƵůĂĕĆŽ
ďƌĂƐŝůĞŝƌĂ͘ZĞĐĞŶƚĞŵĞŶƚĞ͕ƵŵĂĚĂƐŐƌĂŶĚĞƐĐŝĚĂĚĞƐďƌĂƐŝůĞŝƌĂƐƐĞƌǀŝƵĐŽŵŽƉĂůĐŽƉĂƌĂƵŵĂŵĂƌĐŚĂ
ĂŶƟͲŝŵŝŐƌĂĕĆŽ͕ĐŽŵĚĞŵŽŶƐƚƌĂĕƁĞƐĚĞƵŵĐƌĞƐĐĞŶƚĞĚŝƐĐƵƌƐŽĚĞſĚŝŽĞŵƌĞůĂĕĆŽĂƉŽǀŽƐŝŵŝŐƌĂŶƚĞƐ
ŵĂƌŐŝŶĂůŝnjĂĚŽƐ͘
KďƐĞƌǀĂͲƐĞ͕ ŶĂ ŵĂŶĞŝƌĂ ĐŽŵŽ ĞƐƐĞƐ ĚŝƐĐƵƌƐŽƐ ƐĞ ĐŽŶĨŽƌŵĂŵ͕ ƋƵĞ Ă ƌĞĂĕĆŽ ĚĞ ƵŵĂ ƉĂƌĐĞůĂ ĚŽƐ
ďƌĂƐŝůĞŝƌŽƐĂŽƐŝŵŝŐƌĂŶƚĞƐƐĞĚĄĞŵƚĞƌŵŽƐďĞŵĞƐƉĞĐşĮĐŽƐ͗ŽƐƋƵĞƐŽĨƌĞŵĐŽŵĂǀŝŽůġŶĐŝĂĚŽƐĂƚŽƐ
ĚĞdžĞŶŽĨŽďŝĂ͕ĞŵŐĞƌĂů͕ƐĆŽŶĞŐƌŽƐĞƚġŵŽƌŝŐĞŵĞŵƉĂşƐĞƐŵĂŝƐƉŽďƌĞƐ͘
^/>s͕͘͘^͖͘DKZ^͕D͘d͘ƉŽůşƟĐĂŵŝŐƌĂƚſƌŝĂďƌĂƐŝůĞŝƌĂƉĂƌĂƌĞĨƵŐŝĂĚŽƐĞĂŝŵŝŐƌĂĕĆŽŚĂŝƟĂŶĂ͘ZĞǀŝƐƚĂĚŽŝƌĞŝƚŽ.
^ĂŶƚĂƌƵnjĚŽ^Ƶů͕ǀ͘ϯ͕Ŷ͘ϱϬ͕Ɖ͘ϵϴͲϭϭϳ͕ƐĞƚͬ͘ĚĞnj͘ϮϬϭϲ;ĂĚĂƉƚĂĚŽͿ͘

ƉĂƌƟƌĚĂƐŝŶĨŽƌŵĂĕƁĞƐĚŽƚĞdžƚŽ͕ĐŽŶĐůƵŝͲƐĞƋƵĞ
A ŽƉƌŽĐĞƐƐŽĚĞĂĐŽůŚŝŵĞŶƚŽĚŽƐŝŵŝŐƌĂŶƚĞƐŚĂŝƟĂŶŽƐƚĞŵƐŝĚŽƉĂƵƚĂĚŽƉŽƌĐĂƌĂĐƚĞƌşƐƟĐĂƐĨŽƌƚĞŵĞŶƚĞ
ĂƐƐŽĐŝĂĚĂƐĂŽƉŽǀŽďƌĂƐŝůĞŝƌŽ͗ĂƐŽůŝĚĂƌŝĞĚĂĚĞĞŽƌĞƐƉĞŝƚŽăƐĚŝĨĞƌĞŶĕĂƐ͘
B ĂƐƌĞĂĕƁĞƐdžĞŶſĨŽďĂƐĞƐƚĆŽƌĞůĂĐŝŽŶĂĚĂƐĂŽĨĂƚŽĚĞƋƵĞŽƐŝŵŝŐƌĂŶƚĞƐƐĆŽĐŽŶĐŽƌƌĞŶƚĞƐĚŝƌĞƚŽƐ
ƉĂƌĂ ŽƐ ƉŽƐƚŽƐ ĚĞ ƚƌĂďĂůŚŽ ĚĞ ŵĂŝŽƌ ƉƌĞƐƚşŐŝŽ ŶĂ ƐŽĐŝĞĚĂĚĞ͕ ĂƵŵĞŶƚĂŶĚŽ Ă ĚŝƐƉƵƚĂ ƉŽƌ ďŽĂƐ
ǀĂŐĂƐĚĞĞŵƉƌĞŐŽ͘
C ŽĂĐŽůŚŝŵĞŶƚŽƉƌŽŵŽǀŝĚŽƉĞůŽƐďƌĂƐŝůĞŝƌŽƐĂŽƐŝŵŝŐƌĂŶƚĞƐŽƌŝƵŶĚŽƐĚĞƉĂşƐĞƐĚŽůĞƐƚĞĞƵƌŽƉĞƵƚĞŶĚĞ
ĂƐĞƌƐĞŵĞůŚĂŶƚĞĂŽŽĨĞƌĞĐŝĚŽĂŽƐŝŵŝŐƌĂŶƚĞƐŚĂŝƟĂŶŽƐ͕ƉŽŝƐŶŽƌĂƐŝůǀŝŐŽƌĂĂŝĚĞŝĂĚĞĚĞŵŽĐƌĂĐŝĂ
ƌĂĐŝĂůĞĚŽƌĞƐƉĞŝƚŽăƐĞƚŶŝĂƐ͘
D Ž ŶĂĐŝŽŶĂůŝƐŵŽ ĞdžĂĐĞƌďĂĚŽ ĚĞ ĐůĂƐƐĞƐ ƐŽĐŝĂŝƐ ŵĂŝƐ ĨĂǀŽƌĞĐŝĚĂƐ͕ ŶŽ ƌĂƐŝů͕ ŵŽƟǀĂ Ă ƌĞũĞŝĕĆŽ ĂŽƐ
ŝŵŝŐƌĂŶƚĞƐŚĂŝƟĂŶŽƐĞĂƉĞƌƐĞŐƵŝĕĆŽĐŽŶƚƌĂŽƐďƌĂƐŝůĞŝƌŽƐƋƵĞƉƌĞƚĞŶĚĞŵŵŽƌĂƌĨŽƌĂĚŽƐĞƵƉĂşƐĞŵ
ďƵƐĐĂĚĞŵĞůŚŽƌĞƐĐŽŶĚŝĕƁĞƐĚĞǀŝĚĂ͘
E Ă ĐƌĞƐĐĞŶƚĞ ŽŶĚĂ ĚĞ džĞŶŽĨŽďŝĂ ƋƵĞ ǀĞŵ ƐĞ ĚĞƐƚĂĐĂŶĚŽ ŶŽ ƌĂƐŝů ĞǀŝĚĞŶĐŝĂ ƋƵĞ Ž ƉƌĞĐŽŶĐĞŝƚŽ Ğ Ă
ƌĞũĞŝĕĆŽƉŽƌƉĂƌƚĞĚŽƐďƌĂƐŝůĞŝƌŽƐĞŵƌĞůĂĕĆŽĂŽƐŝŵŝŐƌĂŶƚĞƐŚĂŝƟĂŶŽƐĠƉĂƵƚĂĚĂƉĞůĂĚŝƐĐƌŝŵŝŶĂĕĆŽ
ƐŽĐŝĂůĞƉĞůŽƌĂĐŝƐŵŽ͘
ƌĞĂůŝǀƌĞ

10 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201711*
QUESTÃO 07
 ƉƌŽĚƵĕĆŽ ĂƌƚĞƐĂŶĂů ĚĞ ƉĂŶĞůĂ ĚĞ ďĂƌƌŽ Ġ ƵŵĂ ĚĂƐ ŵĂŝŽƌĞƐ ĞdžƉƌĞƐƐƁĞƐ ĚĂ ĐƵůƚƵƌĂ ƉŽƉƵůĂƌ ĚŽ
ƐƉşƌŝƚŽ^ĂŶƚŽ͘ƚĠĐŶŝĐĂĚĞƉƌŽĚƵĕĆŽƉŽƵĐŽŵƵĚŽƵĞŵŵĂŝƐĚĞϰϬϬĂŶŽƐ͕ĚĞƐĚĞƋƵĂŶĚŽĂƉĂŶĞůĂ
ĚĞďĂƌƌŽĞƌĂƉƌŽĚƵnjŝĚĂĞŵĐŽŵƵŶŝĚĂĚĞƐŝŶĚşŐĞŶĂƐ͘ƚƵĂůŵĞŶƚĞ͕ĂƉƌĞƐĞŶƚĂͲƐĞĐŽŵŵŽĚĞůĂŐĞŵ
ƉƌſƉƌŝĂĞŽƌŝŐŝŶĂů͕ĂĚĂƉƚĂĚĂăƐŶĞĐĞƐƐŝĚĂĚĞƐĨƵŶĐŝŽŶĂŝƐĚĂĐƵůŝŶĄƌŝĂƚşƉŝĐĂĚĂƌĞŐŝĆŽ͘ƐĂƌƚĞƐĆƐ͕
ǀŝŶĐƵůĂĚĂƐăƐƐŽĐŝĂĕĆŽĚĂƐWĂŶĞůĞŝƌĂƐĚĞ'ŽŝĂďĞŝƌĂƐ͕ĚŽŵƵŶŝĐşƉŝŽĚĞsŝƚſƌŝĂͲ^͕ƚƌĂďĂůŚĂŵĞŵ
ƵŵŐĂůƉĆŽĐŽŵĐĂďŝŶĞƐŝŶĚŝǀŝĚƵĂŝƐƉƌĞƉĂƌĂĚĂƐƉĂƌĂĂƌĞĂůŝnjĂĕĆŽĚĞƚŽĚĂƐĂƐĞƚĂƉĂƐĚĞƉƌŽĚƵĕĆŽ͘
WĂƌĂĨĂnjĞƌĂƐƉĂŶĞůĂƐ͕ĂƐĂƌƚĞƐĆƐƌĞƚŝƌĂŵĂĂƌŐŝůĂĚŽsĂůĞĚŽDƵůĞŵďĄĞĚŽŵĂŶŐƵĞnjĂůƋƵĞŵĂƌŐĞŝĂ
ĂƌĞŐŝĆŽĞĐŽůĞƚĂŵĂĐĂƐĐĂĚĂRhysophora mangle͕ƉŽƉƵůĂƌŵĞŶƚĞĐŚĂŵĂĚĂĚĞŵĂŶŐƵĞǀĞƌŵĞůŚŽ͘
Ă ĐĂƐĐĂ ĚĞƐƐĂ ƉůĂŶƚĂ ĂƐ ĂƌƚĞƐĆƐ ƌĞƚŝƌĂŵ Ă ƚŝŶƚƵƌĂ ŝŵƉĞƌŵĞĂďŝůŝnjĂŶƚĞ ĐŽŵ Ă ƋƵĂů ĂĕŽŝƚĂŵ ĂƐ
ƉĂŶĞůĂƐĂŝŶĚĂƋƵĞŶƚĞƐ͘WŽƌƚƌĂĚŝĕĆŽ͕ĂƐĂƵƚġŶƚŝĐĂƐŵŽƋƵĞĐĂĞƚŽƌƚĂĐĂƉŝdžĂďĂƐ͕ĚŽŝƐƉƌĂƚŽƐƚşƉŝĐŽƐ
ƌĞŐŝŽŶĂŝƐ͕ĚĞǀĞŵƐĞƌƐĞƌǀŝĚĂƐŶĂƐƉĂŶĞůĂƐĚĞďĂƌƌŽĂƐƐŝŵƉƌŽĚƵnjŝĚĂƐ͘ƐƐĂĨƵƐĆŽĞŶƚƌĞĂƐƉĂŶĞůĂƐ
ĚĞďĂƌƌŽĞŽƐƉƌĂƚŽƐƉƌĞƉĂƌĂĚŽƐĐŽŵĨƌƵƚŽƐĚŽŵĂƌ͕ƉƌŝŶĐŝƉĂůŵĞŶƚĞĂŵŽƋƵĞĐĂ͕ƉĞůŽŵĞŶŽƐŶŽ
ĞƐƚĂĚŽĚŽƐƉşƌŝƚŽ^ĂŶƚŽ͕ĨĂnjƉĂƌƚĞĚĂƐƚƌĂĚŝĕƁĞƐĚĞŝdžĂĚĂƐƉĞůĂƐĐŽŵƵŶŝĚĂĚĞƐŝŶĚşŐĞŶĂƐ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ǀŝƚŽƌŝĂ͘ĞƐ͘ŐŽǀ͘ďƌх͘ĐĞƐƐŽĞŵ͗ϭϰũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

ŽŵŽ ƉƌŝŶĐŝƉĂů ĞůĞŵĞŶƚŽ ĐƵůƚƵƌĂů ŶĂ ĞůĂďŽƌĂĕĆŽ ĚĞ ƉƌĂƚŽƐ ơƉŝĐŽƐ ĚĂ ĐƵůƚƵƌĂ ĐĂƉŝdžĂďĂ͕ Ă ƉĂŶĞůĂ ĚĞ
ďĂƌƌŽ ĚĞ 'ŽŝĂďĞŝƌĂƐ ĨŽŝ ƚŽŵďĂĚĂ͕ Ğŵ ϮϬϬϮ͕ ƚŽƌŶĂŶĚŽͲƐĞ Ă ƉƌŝŵĞŝƌĂ ŝŶĚŝĐĂĕĆŽ ŐĞŽŐƌĄĮĐĂ ďƌĂƐŝůĞŝƌĂ
ŶĂĄƌĞĂĚŽĂƌƚĞƐĂŶĂƚŽ͕ĐŽŶƐŝĚĞƌĂĚĂďĞŵŝŵĂƚĞƌŝĂů͕ƌĞŐŝƐƚƌĂĚŽĞƉƌŽƚĞŐŝĚŽŶŽ/ŶƐƟƚƵƚŽĚŽWĂƚƌŝŵƀŶŝŽ
,ŝƐƚſƌŝĐŽĞƌơƐƟĐŽEĂĐŝŽŶĂů;/ƉŚĂŶͿ͕ŶŽ>ŝǀƌŽĚĞZĞŐŝƐƚƌŽĚŽƐ^ĂďĞƌĞƐĞĚĞĐůĂƌĂĚĂƉĂƚƌŝŵƀŶŝŽĐƵůƚƵƌĂů
ĚŽƌĂƐŝů͘
^/>s͕͘ŽŵƵŶŝĚĂĚĞƚƌĂĚŝĐŝŽŶĂů͕ƉƌĄƟĐĂƐĐŽůĞƟǀĂƐĞƌĞĐŽŶŚĞĐŝŵĞŶƚŽ͗ŶĂƌƌĂƟǀĂƐĐŽŶƚĞŵƉŽƌąŶĞĂƐĚŽƉĂƚƌŝŵƀŶŝŽĐƵůƚƵƌĂů͘
ϰϬΣŶĐŽŶƚƌŽŶƵĂůĚĂŶƉŽĐƐ͘ĂdžĂŵďƵ͕ϮϬϭϲ;ĂĚĂƉƚĂĚŽͿ͘

ƚƵĂůŵĞŶƚĞ͕ŽƚƌĂďĂůŚŽĨŽŝƉƌŽĮƐƐŝŽŶĂůŝnjĂĚŽĞĂĐŽŶĐŽƌƌġŶĐŝĂƉĂƌĂĂƚĞŶĚĞƌĂŽŵĞƌĐĂĚŽĮĐŽƵŵĂŝƐĂĐŝƌƌĂĚĂ͕
Ă ƉƌŽĚƵĕĆŽ ƋƵĞ ƐĞ ĚĞƐĞŶǀŽůǀĞ ŶŽ ŐĂůƉĆŽ ŐĂŶŚŽƵ Ƶŵ ƌŝƚŵŽ ŵĂŝƐ ĞŵƉƌĞƐĂƌŝĂů ĐŽŵ ŵĂŝŽƌ ǀŝƐŝďŝůŝĚĂĚĞ
ƉƵďůŝĐŝƚĄƌŝĂ͕ĞŶƋƵĂŶƚŽĂƐƉĂŶĞůĞŝƌĂƐĚĞĨƵŶĚŽĚĞƋƵŝŶƚĂůƐĞƋƵĞŝdžĂŵĚĞĮĐĂƌĞŵŽĨƵƐĐĂĚĂƐĐŽŵĞƌĐŝĂůŵĞŶƚĞ
ĚĞƉŽŝƐƋƵĞŽŐĂůƉĆŽŐĂŶŚŽƵŶŽƚŽƌŝĞĚĂĚĞ͘
DZ>K͕W͘ZĞƉĞŶƐĂŶĚŽĂƚƌĂĚŝĕĆŽ͗ĂŵŽƋƵĞĐĂĐĂƉŝdžĂďĂĞĂĐŽŶƐƚƌƵĕĆŽĚĂŝĚĞŶƟĚĂĚĞůŽĐĂů͘
/ŶƚĞƌƐĞĕƁĞƐ͘ZŝŽĚĞ:ĂŶĞŝƌŽ͘ǀ͘ϭϯ͕Ŷ͘ϭ͕ϮϬϭϭ;ĂĚĂƉƚĂĚŽͿ͘

ŽŵďĂƐĞŶĂƐŝŶĨŽƌŵĂĕƁĞƐĂƉƌĞƐĞŶƚĂĚĂƐ͕ĂƐƐŝŶĂůĞĂĂůƚĞƌŶĂƟǀĂĐŽƌƌĞƚĂ͘

A  ƉƌŽĚƵĕĆŽ ĚĂƐ ƉĂŶĞůĂƐ ĚĞ ďĂƌƌŽ ĂďƌĂŶŐĞ ŝŶƚĞƌƌĞůĂĕƁĞƐ ĐŽŵ Ă ŶĂƚƵƌĞnjĂ ůŽĐĂů͕ ĚĞ ŽŶĚĞ ƐĞ ĞdžƚƌĂŝ Ă
ŵĂƚĠƌŝĂͲƉƌŝŵĂŝŶĚŝƐƉĞŶƐĄǀĞůăĐŽŶĨĞĐĕĆŽĚĂƐƉĞĕĂƐĐĞƌĂŵŝƐƚĂƐ͘
B ƌĞůĂĕĆŽĞŶƚƌĞĂƐƚƌĂĚŝĕƁĞƐĚĂƐƉĂŶĞůĂƐĚĞďĂƌƌŽĞŽƉƌĂƚŽơƉŝĐŽĚĂĐƵůŝŶĄƌŝĂŝŶĚşŐĞŶĂƉĞƌŵĂŶĞĐĞ
ŝŶĂůƚĞƌĂĚĂ͕ŽƋƵĞǀŝĂďŝůŝnjĂĂŵĂŶƵƚĞŶĕĆŽĚĂŝĚĞŶƟĚĂĚĞĐƵůƚƵƌĂůĐĂƉŝdžĂďĂ͘
C ĚĞŵĂŶĚĂƉŽƌďĞŶƐĐƵůƚƵƌĂŝƐƉƌŽĚƵnjŝĚŽƐƉŽƌĐŽŵƵŶŝĚĂĚĞƐƚƌĂĚŝĐŝŽŶĂŝƐŝŶƐĞƌĞŽŽİĐŝŽĚĂƐƉĂŶĞůĞŝƌĂƐŶŽ
ŵĞƌĐĂĚŽĐŽŵĞƌĐŝĂů͕ĐŽŵƌĞƚŽƌŶŽƐƉŽƐŝƟǀŽƐƉĂƌĂƚŽĚĂĂĐŽŵƵŶŝĚĂĚĞ͘
D ŝŶƐĞƌĕĆŽĚĂƐƉĂŶĞůĂƐĚĞďĂƌƌŽŶŽŵĞƌĐĂĚŽƚƵƌşƐƟĐŽƌĞĚƵnjĂĚŝŵĞŶƐĆŽŚŝƐƚſƌŝĐĂ͕ĐƵůƚƵƌĂůĞĞƐƚĠƟĐĂĚŽ
ŽİĐŝŽĚĂƐƉĂŶĞůĞŝƌĂƐăĚŝŵĞŶƐĆŽĞĐŽŶƀŵŝĐĂĚĂĐŽŵĞƌĐŝĂůŝnjĂĕĆŽĚĞƉƌŽĚƵƚŽƐĂƌƚĞƐĂŶĂŝƐ͘
E K ŽİĐŝŽ ĚĂƐ ƉĂŶĞůĞŝƌĂƐ ƌĞƉƌĞƐĞŶƚĂ ƵŵĂ ĨŽƌŵĂ ĚĞ ƌĞƐŝƐƚġŶĐŝĂ ƐŽĐŝŽĐƵůƚƵƌĂů ĚĂ ĐŽŵƵŶŝĚĂĚĞ ƚƌĂĚŝĐŝŽŶĂů
ŶĂŵĞĚŝĚĂĞŵƋƵĞŽĞƐƚĂĚŽĚŽƐƉşƌŝƚŽ^ĂŶƚŽŵĂŶƚĠŵͲƐĞĂůŚĞŝŽĂŽƐŵŽĚŽƐĚĞƉƌŽĚƵĕĆŽ͕ĚŝǀƵůŐĂĕĆŽĞ
ĐŽŵĞƌĐŝĂůŝnjĂĕĆŽĚŽƐƉƌŽĚƵƚŽƐ͘

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO 11

*R43201712*
QUESTÃO 08
KƐ KďũĞƚŝǀŽƐ ĚĞ ĞƐĞŶǀŽůǀŝŵĞŶƚŽ ^ƵƐƚĞŶƚĄǀĞů ;K^Ϳ ĐŽŵƉƁĞŵ ƵŵĂ ĂŐĞŶĚĂ ŵƵŶĚŝĂů ĂĚŽƚĂĚĂ
ĚƵƌĂŶƚĞĂƷƉƵůĂĚĂƐEĂĕƁĞƐhŶŝĚĂƐƐŽďƌĞŽĞƐĞŶǀŽůǀŝŵĞŶƚŽ^ƵƐƚĞŶƚĄǀĞů͕ĞŵƐĞƚĞŵďƌŽĚĞϮϬϭϱ͘
EĞƐƐĂ ĂŐĞŶĚĂ͕ ƌĞƉƌĞƐĞŶƚĂĚĂ ŶĂ ĨŝŐƵƌĂ Ă ƐĞŐƵŝƌ͕ ƐĆŽ ƉƌĞǀŝƐƚĂƐ ĂĕƁĞƐ Ğŵ ĚŝǀĞƌƐĂƐ ĄƌĞĂƐ ƉĂƌĂ Ž
ĞƐƚĂďĞůĞĐŝŵĞŶƚŽĚĞƉĂƌĐĞƌŝĂƐ͕ŐƌƵƉŽƐĞƌĞĚĞƐƋƵĞĨĂǀŽƌĞĕĂŵŽĐƵŵƉƌŝŵĞŶƚŽĚĞƐƐĞƐŽďũĞƚŝǀŽƐ͘

ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ƐƚŽĐŬŚŽůŵƌĞƐŝůŝĞŶĐĞ͘ŽƌŐх͘ĐĞƐƐŽĞŵ͗ϮϲƐĞƚ͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

ŽŶƐŝĚĞƌĂŶĚŽƋƵĞŽƐK^ĚĞǀĞŵƐĞƌŝŵƉůĞŵĞŶƚĂĚŽƐƉŽƌŵĞŝŽĚĞĂĕƁĞƐƋƵĞŝŶƚĞŐƌĞŵĂĞĐŽŶŽŵŝĂ͕
ĂƐŽĐŝĞĚĂĚĞĞĂďŝŽƐĨĞƌĂ͕ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
/͘ K ĐĂƉŝƚĂů ŚƵŵĂŶŽ ĚĞǀĞ ƐĞƌ ĐĂƉĂĐŝƚĂĚŽ ƉĂƌĂ ĂƚĞŶĚĞƌ ăƐ ĚĞŵĂŶĚĂƐ ƉŽƌ ƉĞƐƋƵŝƐĂ Ğ ŝŶŽǀĂĕĆŽ Ğŵ
ĄƌĞĂƐĞƐƚƌĂƚĠŐŝĐĂƐƉĂƌĂŽĚĞƐĞŶǀŽůǀŝŵĞŶƚŽƐƵƐƚĞŶƚĄǀĞů͘
//͘  ƉĂĚƌŽŶŝnjĂĕĆŽ ĐƵůƚƵƌĂů ĚŝŶĂŵŝnjĂ Ă ĚŝĨƵƐĆŽ ĚŽ ĐŽŶŚĞĐŝŵĞŶƚŽ ĐŝĞŶơĮĐŽ Ğ ƚĞĐŶŽůſŐŝĐŽ ĞŶƚƌĞ ĂƐ
ŶĂĕƁĞƐƉĂƌĂĂƉƌŽŵŽĕĆŽĚŽĚĞƐĞŶǀŽůǀŝŵĞŶƚŽƐƵƐƚĞŶƚĄǀĞů͘
///͘ KƐƉĂşƐĞƐĚĞǀĞŵŝŶĐĞŶƟǀĂƌƉŽůşƟĐĂƐĚĞĚĞƐĞŶǀŽůǀŝŵĞŶƚŽĚŽĞŵƉƌĞĞŶĚĞĚŽƌŝƐŵŽĞĚĞĂƟǀŝĚĂĚĞƐ
ƉƌŽĚƵƟǀĂƐĐŽŵŐĞƌĂĕĆŽĚĞĞŵƉƌĞŐŽƐƋƵĞŐĂƌĂŶƚĂŵĂĚŝŐŶŝĚĂĚĞĚĂƉĞƐƐŽĂŚƵŵĂŶĂ͘
ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ
A //͕ĂƉĞŶĂƐ͘
B ///͕ĂƉĞŶĂƐ͘
C /Ğ//͕ĂƉĞŶĂƐ͘
D /Ğ///͕ĂƉĞŶĂƐ͘
E /͕//Ğ///͘

12 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201713*
KDWKEEd^W1&/K
QUESTÃO DISCURSIVA 03
ůŐƵŵ ƚĞŵƉŽ ĂƉſƐ ĂƐƐƵŵŝƌ Ž ĚĞƉĂƌƚĂŵĞŶƚŽ ĚĞ ŝŶĨŽƌŵĄƟĐĂ ĚĞ ĚĞƚĞƌŵŝŶĂĚĂ ĞŵƉƌĞƐĂ͕ Ž ĚŝƌĞƚŽƌ ĚĞ
dĞĐŶŽůŽŐŝĂ ĚĂ /ŶĨŽƌŵĂĕĆŽ ;d/Ϳ ĨĞnj Ă ƉƌŝŵĞŝƌĂ ƌĞƵŶŝĆŽ ĐŽŵ ƐƵĂ ĞƋƵŝƉĞ ĚĞ ƚƌĂďĂůŚŽ͘ džƉůŝĐŽƵ ƋƵĞ ŚĂǀŝĂ
ĮĐĂĚŽŝƐŽůĂĚŽƉŽƌĂůŐƵŵƉĞƌşŽĚŽƉĂƌĂƉƌŽĚƵnjŝƌŽƉůĂŶĞũĂŵĞŶƚŽĞƐƚƌĂƚĠŐŝĐŽĚĞd/;Wd/Ϳ͘/ŶĨŽƌŵŽƵƋƵĞ͕
ĞŵďŽƌĂ ŶĆŽ ƚĞŶŚĂ ƌĞĐĞďŝĚŽ ĞŶĐŽŵĞŶĚĂ ĚĂ ĂůƚĂ ĂĚŵŝŶŝƐƚƌĂĕĆŽ͕ ĚĞĐŝĚŝƵ ƉƌŽĚƵnjşͲůŽ ĚĞ ĨŽƌŵĂ ƉƌŽĂƟǀĂ͘
ůĞŝŶĨŽƌŵŽƵ͕ĂŝŶĚĂ͕ƋƵĞŽWd/ƐĞƌĄƵƟůŝnjĂĚŽƉĂƌĂĂŐŽǀĞƌŶĂŶĕĂĞĂŐĞƐƚĆŽĚĂd/͕ĐŽŵďĂƐĞŶŽŵŽĚĞůŽ
ĚĞŐŽǀĞƌŶĂŶĕĂK/d͕ĞƋƵĞĚĞƐƉƌĞnjĂƌŝĂŽƵƐŽĚĞŝŶĚŝĐĂĚŽƌĞƐŽƵŚĂďŝůŝƚĂĚŽƌĞƐĚĞƐƐĞŵŽĚĞůŽ͘džƉůŝĐŽƵ
ƚĂŵďĠŵƋƵĞŽWd/ƐĞƌĞƐƚƌŝŶŐĞăĐƌŝĂĕĆŽĚĞǀĂůŽƌƉĂƌĂŽĚĞƉĂƌƚĂŵĞŶƚŽĚĞd/͕ĂƉĞƐĂƌĚĞĐŽďƌŝƌĐĞƌĐĂ
ĚĞ ϳϬй ĚŽƐ ĚĞƉĂƌƚĂŵĞŶƚŽƐ ĚĂ ĞŵƉƌĞƐĂ͘ džƉƀƐ ƋƵĞ͕ ĚĞǀŝĚŽ ĂŽ ĨĂƚŽ ĚĞ Ă ĞŵƉƌĞƐĂ ŶĆŽ ƉŽƐƐƵŝƌ Ƶŵ
ƉůĂŶĞũĂŵĞŶƚŽĞƐƚƌĂƚĠŐŝĐŽ͕ŽWd/ƐĞƌǀŝƌĄĐŽŵŽŶŽƌƚĞĂĚŽƌƉĂƌĂĂĨƵƚƵƌĂĞůĂďŽƌĂĕĆŽĚĞƐƐĞƉůĂŶĞũĂŵĞŶƚŽ͘
WŽƌĮŵ͕ĂƉƌĞƐĞŶƚŽƵĞƐƚƌĂƚĠŐŝĂĚĞŝŵƉůĞŵĞŶƚĂĕĆŽĚŽWd/͕ƋƵĞĐŽŶƐŝƐƚĞĞŵƉƌŝŽƌŝnjĂƌĂƐŵĞůŚŽƌŝĂƐĐƵũĂ
ŝŵƉůĞŵĞŶƚĂĕĆŽ ƐĞũĂ ŵĂŝƐ ĚŝİĐŝů͕ ĐŽŵŽ ĨŽƌŵĂ ĚĞ ĚĞŵŽŶƐƚƌĂƌ Ă ĐĂƉĂĐŝĚĂĚĞ ĚŽ ĚĞƉĂƌƚĂŵĞŶƚŽ ĚĞ d/͘
ůĞ ƌĞƐƐĂůƚŽƵ ƋƵĞ Ă ĐŽŶĚƵĕĆŽ ĚŽƐ ƚƌĂďĂůŚŽƐ ĚĞǀĞ ƐĞƌ ĨĞŝƚĂ ĚĞ ŵĂŶĞŝƌĂ ƐŝŐŝůŽƐĂ ƉĂƌĂ ĞǀŝƚĂƌ ƉŽƐƐşǀĞŝƐ
ƌĞƐŝƐƚġŶĐŝĂƐ͕ŵƵŝƚŽĐŽŵƵŶƐŶĞƐƐĞƐƉƌŽĐĞƐƐŽƐ͘
ŽŶƐŝĚĞƌĂŶĚŽĂƐŝƚƵĂĕĆŽĂƉƌĞƐĞŶƚĂĚĂ͕ŝŶĚŝƋƵĞĐŝŶĐŽĞƌƌŽƐĐŽŵĞƟĚŽƐƉĞůŽĚŝƌĞƚŽƌĚĞd/ŶĂŝŵƉůĂŶƚĂĕĆŽĚŽ
Wd/ĞĂƉƌĞƐĞŶƚĞĂũƵƐƟĮĐĂƟǀĂƉĂƌĂĐĂĚĂĞƌƌŽŝŶĚŝĐĂĚŽ͘;ǀĂůŽƌ͗ϭϬ͕ϬƉŽŶƚŽƐͿ͘

RASCUNHO
1

10

11

12

ϭϯ

14

15

ƌĞĂůŝǀƌĞ.

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO ϭϯ

*R43201714*
Yh^dK/^hZ^/sϬϰ
KƐ ƐĞƌǀŝĕŽƐ ĚĞ ĐŽŵƉƵƚĂĕĆŽ Ğŵ ŶƵǀĞŵ ĨŽƌŶĞĐĞŵ Ă dĞĐŶŽůŽŐŝĂ ĚĂ /ŶĨŽƌŵĂĕĆŽ ;d/Ϳ ĐŽŵŽ ƐĞƌǀŝĕŽ
ƉĞůĂ ŝŶƚĞƌŶĞƚ ŽƵ ƉŽƌ ƵŵĂ ƌĞĚĞ ĚĞĚŝĐĂĚĂ͕ ĐŽŵ ĞŶƚƌĞŐĂ ƐŽď ĚĞŵĂŶĚĂ Ğ ƉĂŐĂŵĞŶƚŽ ĐŽŵ ďĂƐĞ ŶŽ ƵƐŽ͘
ƐƐĞƐ ƐĞƌǀŝĕŽƐ ǀĂƌŝĂŵ ĚĞ ĂƉůŝĐĂƟǀŽƐ ĐŽŵƉůĞƚŽƐ Ğ ƉůĂƚĂĨŽƌŵĂƐ ĚĞ ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ ĂƚĠ ƐĞƌǀŝĚŽƌĞƐ͕
ĂƌŵĂnjĞŶĂŵĞŶƚŽĞdesktops ǀŝƌƚƵĂŝƐ͘
WŽĚĞŵͲƐĞĐŝƚĂƌǀĄƌŝŽƐƐĞƌǀŝĕŽƐĚĞĐŽŵƉƵƚĂĕĆŽĞŵŶƵǀĞŵ͕ƉŽƌĞdžĞŵƉůŽ͕Ă/ŶĨƌĂĞƐƚƌƵƚƵƌĂĐŽŵŽ^ĞƌǀŝĕŽ
;Infrastructure as a Service Ͳ/ĂĂ^Ϳ͕ĂWůĂƚĂĨŽƌŵĂĐŽŵŽ^ĞƌǀŝĕŽ;WůĂƞŽƌŵĂƐĂ^ĞƌǀŝĐĞͲWĂĂ^ͿĞŽ^ŽŌǁĂƌĞ
ĐŽŵŽ^ĞƌǀŝĕŽ;^ŽŌǁĂƌĞĂƐĂ^ĞƌǀŝĐĞͲ^ĂĂ^Ϳ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉƐ͗ͬͬǁǁǁ͘ďƌĂnjŝů͘ĞŵĐ͘ĐŽŵх͘ĐĞƐƐŽĞŵ͗ϯũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

ŽŶƐŝĚĞƌĞƋƵĞƵŵĂĞŵƉƌĞƐĂƉůĂŶĞũĂĐŽŶƚƌĂƚĂƌƵŵƐĞƌǀŝĕŽĚĞĐŽŵƉƵƚĂĕĆŽĞŵŶƵǀĞŵ;/ĂĂ^͕WĂĂ^ŽƵ^ĂĂ^Ϳ͕
ƐŽď ĚĞŵĂŶĚĂ͕ ƋƵĞ ĨŽƌŶĞĕĂ ƐĞƌǀŝĚŽƌĞƐ ǀŝƌƚƵĂŝƐ Ğ ƉĞƌŵŝƚĂ Ă ĐŽŶĮŐƵƌĂĕĆŽ Ğ ĂĚŵŝŶŝƐƚƌĂĕĆŽ ĚŽƐ ƐŝƐƚĞŵĂƐ
ŽƉĞƌĂĐŝŽŶĂŝƐŶĞĐĞƐƐĄƌŝŽƐǀŝĂŝŶƚĞƌŶĞƚ͘ŽŶƐŝĚĞƌĞ͕ĂŝŶĚĂ͕ƋƵĞĂĞŵƉƌĞƐĂŶĞĐĞƐƐŝƚĂĚŽĐŽŶƚƌŽůĞĚŽƐƐŝƐƚĞŵĂƐ
ŽƉĞƌĂĐŝŽŶĂŝƐ͕ƌĞĚĞĞƐŝƐƚĞŵĂƐĂƐĞƌĞŵŝŶƐƚĂůĂĚŽƐŶŽƐƐĞƌǀŝĚŽƌĞƐǀŝƌƚƵĂŝƐ͘
ŽŵďĂƐĞŶĞƐƐĂƐŝƚƵĂĕĆŽ͕ĚĞĮŶĂŽƐĞƌǀŝĕŽĚĞĐŽŵƉƵƚĂĕĆŽĞŵŶƵǀĞŵƋƵĞŵĂŝƐƐĞĂĚĞƋƵĂĂĞƐƐĂĞŵƉƌĞƐĂ
ĞĞdžƉůŝƋƵĞŽĐŽŶĐĞŝƚŽĚĞƐƐĞƐĞƌǀŝĕŽ͘;ǀĂůŽƌ͗ϭϬ͕ϬƉŽŶƚŽƐͿ

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Yh^dK/^hZ^/sϬϱ
TEXTO 1
ƐĞŵƉƌĞƐĂƐƉŽƐƐƵĞŵĚŝǀĞƌƐĂƐŽƉĕƁĞƐƉĂƌĂĞĨĞƟǀĂĕĆŽĚĞŝŶǀĞƐƟŵĞŶƚŽƐĞŵdĞĐŶŽůŽŐŝĂĚĂ/ŶĨŽƌŵĂĕĆŽ
;d/Ϳ͕ƚĂŝƐĐŽŵŽ͗ĐŽŵƉƌĂƌ͕ĂůƵŐĂƌ͕ĚĞƐĞŶǀŽůǀĞƌŝŶƚĞƌŶĂŵĞŶƚĞŽƵƚĞƌĐĞŝƌŝnjĂƌĂĂƉůŝĐĂĕĆŽ͘KƐƌĞĐƵƌƐŽƐďĄƐŝĐŽƐ
ŶĞĐĞƐƐĄƌŝŽƐ ăƐ ĂƉůŝĐĂĕƁĞƐ ĚĞ d/ ƉŽĚĞŵ ƐĞƌ ĞŶĐŽŶƚƌĂĚŽƐ Ğŵ ŵƵŝƚŽƐ ƉĂĐŽƚĞƐ ĐŽŵĞƌĐŝĂŝƐ͘ ŽŵƉƌĂƌ Ƶŵ
ƉĂĐŽƚĞ ƉƌŽŶƚŽ ƉŽĚĞ ƐĞƌ ƵŵĂ ĞƐƚƌĂƚĠŐŝĂ ĞĐŽŶƀŵŝĐĂ Ğ ƌĄƉŝĚĂ ƋƵĂŶĚŽ ĐŽŵƉĂƌĂĚĂ ĂŽ ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ
ŝŶƚĞƌŶŽĚĞƵŵĂĂƉůŝĐĂĕĆŽ͘ŶƚƌĞƚĂŶƚŽ͕ĂŽƉĕĆŽĚĂĐŽŵƉƌĂĚĞǀĞƐĞƌĐŽŶƐŝĚĞƌĂĚĂĞƉůĂŶĞũĂĚĂĐŽŵĐƵŝĚĂĚŽ
ƉĂƌĂŐĂƌĂŶƟƌƋƵĞŽƉĂĐŽƚĞĞƐĐŽůŚŝĚŽŝŶĐůƵĂƚŽĚŽƐŽƐƌĞĐƵƌƐŽƐŶĞĐĞƐƐĄƌŝŽƐƉĂƌĂůŝĚĂƌĐŽŵĂƐŶĞĐĞƐƐŝĚĂĚĞƐ
ĂƚƵĂŝƐĞĨƵƚƵƌĂƐĚĂŽƌŐĂŶŝnjĂĕĆŽ͘
dhZE͕͖͘Z/EZ͕Z͘<͖͘WKddZ͕Z͘͘/ŶƚƌŽĚƵĕĆŽĂƐŝƐƚĞŵĂƐĚĞŝŶĨŽƌŵĂĕĆŽ-ƵŵĂĂďŽƌĚĂŐĞŵŐĞƌĞŶĐŝĂů͘
ZŝŽĚĞ:ĂŶĞŝƌŽ͗ůƐĞǀŝĞƌ͕ϮϬϬϳ;ĂĚĂƉƚĂĚŽͿ͘

TEXTO 2
hŵĂĞŵƉƌĞƐĂƉŽĚĞƐĞƌƚĂŶƚŽĂĐŽŵƉƌĂĚŽƌĂƋƵĂŶƚŽĂǀĞŶĚĞĚŽƌĂĚŽƐƉƌŽĚƵƚŽƐ͕ƐĞƌǀŝĕŽƐŽƵƌĞƐƵůƚĂĚŽƐĚĞ
ƵŵƉƌŽũĞƚŽ͘KŐĞƌĞŶĐŝĂŵĞŶƚŽĚĂƐĂƋƵŝƐŝĕƁĞƐĚĞƉƌŽũĞƚŽƐŝŶĐůƵŝŽƐƉƌŽĐĞƐƐŽƐŶĞĐĞƐƐĄƌŝŽƐƉĂƌĂĐŽŵƉƌĂƌ
ŽƵĂĚƋƵŝƌŝƌƉƌŽĚƵƚŽƐ͕ƐĞƌǀŝĕŽƐŽƵƌĞƐƵůƚĂĚŽƐĞdžƚĞƌŶŽƐăĞƋƵŝƉĞĚŽƉƌŽũĞƚŽ͘ƐƐĞŐĞƌĞŶĐŝĂŵĞŶƚŽĂďƌĂŶŐĞ
ƚĂŵďĠŵŽƐƉƌŽĐĞƐƐŽƐĚĞĐŽŶƚƌĂƚŽƐĞĐŽŶƚƌŽůĞĚĞŵƵĚĂŶĕĂƐŶĞĐĞƐƐĄƌŝŽƐƉĂƌĂĚĞƐĞŶǀŽůǀĞƌĞĂĚŵŝŶŝƐƚƌĂƌ
ĐŽŶƚƌĂƚŽƐŽƵƉĞĚŝĚŽƐĚĞĐŽŵƉƌĂĞŵŝƟĚŽƐƉŽƌŵĞŵďƌŽƐĂƵƚŽƌŝnjĂĚŽƐĚĂĞƋƵŝƉĞĚŽƉƌŽũĞƚŽ͘
WZK:dDE'DEd/E^d/dhd͘hŵŐƵŝĂĚŽĐŽŶŚĞĐŝŵĞŶƚŽĞŐĞƌĞŶĐŝĂŵĞŶƚŽĚĞƉƌŽũĞƚŽƐ͘ϱ͘ĞĚ͘΀^͘ů͘΁͗^ĂƌĂŝǀĂ͕ϮϬϭϰ;ĂĚĂƉƚĂĚŽͿ͘

dĞŶĚŽ ŽƐ ƚĞdžƚŽƐ ĂĐŝŵĂ ĐŽŵŽ ƌĞĨĞƌġŶĐŝĂ Ğ ĐŽŶƐŝĚĞƌĂŶĚŽ ĂƐ ŽƉĕƁĞƐ ĚĞ ĂƋƵŝƐŝĕĆŽ ŽƵ ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ
ŝŶƚĞƌŶŽĚĞĂƉůŝĐĂĕƁĞƐĚĞd/ĐŽŵġŶĨĂƐĞŶŽƐ^ŝƐƚĞŵĂƐĚĞ/ŶĨŽƌŵĂĕƁĞƐ'ĞƌĞŶĐŝĂŝƐ;^/'ƐͿ͕ĨĂĕĂŽƋƵĞƐĞƉĞĚĞ
ŶŽƐŝƚĞŶƐĂƐĞŐƵŝƌ͘
ĂͿ >ĞǀĂŶĚŽĞŵĐŽŶƚĂĂŶĞĐĞƐƐŝĚĂĚĞĚĞĚĞĐŝĚŝƌƉĞůĂĂƋƵŝƐŝĕĆŽŽƵƉĞůŽĚĞƐĞŶǀŽůǀŝŵĞŶƚŽĚĞƵŵ^/'͕ĚĞƐĐƌĞǀĂ
ĚŽŝƐĂƐƉĞĐƚŽƐŽƌŐĂŶŝnjĂĐŝŽŶĂŝƐĂƐĞƌĞŵĐŽŶƐŝĚĞƌĂĚŽƐŶĞƐƐĂƚŽŵĂĚĂĚĞĚĞĐŝƐĆŽ͘;ǀĂůŽƌ͗ϰ͕ϬƉŽŶƚŽƐͿ
ďͿ ĞƐĐƌĞǀĂĚƵĂƐǀĂŶƚĂŐĞŶƐĚĞƐĞŽƉƚĂƌƉĞůĂĂƋƵŝƐŝĕĆŽĚĞƵŵ^/'͘;ǀĂůŽƌ͗ϯ͕ϬƉŽŶƚŽƐͿ
ĐͿ ĞƐĐƌĞǀĂĚƵĂƐǀĂŶƚĂŐĞŶƐĚĞƐĞŽƉƚĂƌƉĞůŽĚĞƐĞŶǀŽůǀŝŵĞŶƚŽĚĞƵŵ^/'͘;ǀĂůŽƌ͗ϯ͕ϬƉŽŶƚŽƐͿ
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QUESTÃO 09 QUESTÃO 10
 ĞƐƚƌƵƚƵƌĂ ĚĂƐ ŽƌŐĂŶŝnjĂĕƁĞƐ ƚƌĂĚŝĐŝŽŶĂŝƐ ĂƉŽŝĂͲƐĞ hŵĂ ĞŵƉƌĞƐĂ ĚĂ ŝŶĚƷƐƚƌŝĂ ĨĂƌŵĂĐġƵƟĐĂ ĞƐƚĄ
ƐŽďƌĞ ǀĄƌŝŽƐ ƉƌĞƐƐƵƉŽƐƚŽƐ ƐƵƉĞƌĂĚŽƐ Ğ ƋƵĞ ŝŵƉůĂŶƚĂŶĚŽ Ƶŵ ĚĂƚĂǁĂƌĞŚŽƵƐĞ ƋƵĞ ƐĞƌǀŝƌĄ ĚĞ
ĚĞƌĂŵ ďĂƐĞ ĂŽ ƐƵƌŐŝŵĞŶƚŽ ĚĞ ĞŵƉƌĞƐĂƐ ǀŽůƚĂĚĂƐ ďĂƐĞƉĂƌĂŐĞƌĂĕĆŽĚĞƐƵĂƐŝŶĨŽƌŵĂĕƁĞƐŐĞƌĞŶĐŝĂŝƐ͘
ƉĂƌĂ ĚĞŶƚƌŽ͕ ƉĂƌĂ ƐƵĂƐ ƉƌſƉƌŝĂƐ ĂƚŝǀŝĚĂĚĞƐ͕ ƵƌĂŶƚĞ Ž ƉƌŽĐĞƐƐŽ ĚĞ ĂŶĄůŝƐĞ͕ ĚĞƐĐŽďƌĞͲƐĞ
ĐŽŵĞƐƚƌƵƚƵƌĂƐŚŝĞƌĄƌƋƵŝĐĂƐƉĞƐĂĚĂƐĞƌşŐŝĚĂƐ͘ ƋƵĞ ĚŽŝƐ ƐŝƐƚĞŵĂƐ ƚƌĂŶƐĂĐŝŽŶĂŝƐ ĂĚƋƵŝƌŝĚŽƐ
WŽƌŽƵƚƌŽůĂĚŽ͕ĞŵƉƌĞƐĂƐŵĂŝƐŝŶŽǀĂĚŽƌĂƐĞƐƚĆŽ ĚĞ ĞŵƉƌĞƐĂƐ ĚŝĨĞƌĞŶƚĞƐ ĂƌŵĂnjĞŶĂŵ ĚĂĚŽƐ
ƐĞ ŽƌŐĂŶŝnjĂŶĚŽ ƉŽƌ ƉƌŽĐĞƐƐŽƐ͕ ŶŽ ĞƐĨŽƌĕŽ ƉĂƌĂ ĐĂĚĂƐƚƌĂŝƐ ĚĞ ĨŽƌŵĂ ĚŝǀĞƌƐĂ͗ Ž ƉƌŝŵĞŝƌŽ ƵƟůŝnjĂ
ĂƉĞƌĨĞŝĕŽĂƌƐĞƵĚĞƐĞŵƉĞŶŚŽĞŵƉƌĞƐĂƌŝĂů͕ƉĂƌĂ ͞ŵ͟Ğ͞Ĩ͟ƉĂƌĂƌĞƉƌĞƐĞŶƚĂƌŽƐƐĞdžŽƐŵĂƐĐƵůŝŶŽĞ
ƚĞƌĞŵ ŵĂŝŽƌ ĞĨŝĐŝġŶĐŝĂ͕ ŵĞůŚŽƌ ĂĚĂƉƚĂĕĆŽ ă ĨĞŵŝŶŝŶŽ͕ƌĞƐƉĞĐƟǀĂŵĞŶƚĞ͘:ĄŽƐĞŐƵŶĚŽƐŝƐƚĞŵĂ
ƌĞƉƌĞƐĞŶƚĂ ŽƐ ŵĞƐŵŽƐ ƐĞdžŽƐ ĐŽŵŽ ͞ϭ͟ Ğ ͞Ϯ͕͟
ŵƵĚĂŶĕĂĞŵĞůŚŽƌŝŶƚĞŐƌĂĕĆŽĚĞƐĞƵƐĞƐĨŽƌĕŽƐ͘
ƌĞƐƉĞĐƟǀĂŵĞŶƚĞ͘ ůĠŵ ĚŝƐƐŽ͕ ŽƵƚƌŽƐ ƐŝƐƚĞŵĂƐ
'KE>s^͕:͘͘>͘WƌŽĐĞƐƐŽ͕ƋƵĞƉƌŽĐĞƐƐŽ͍ZĞǀŝƐƚĂĚĞĚŵŝŶŝƐƚƌĂĕĆŽ
ĚĞŵƉƌĞƐĂƐ͕ǀ͘ϰϬ͕Ŷ͘ϰ͕Ɖ͘ϴʹϭϵ͕ϮϬϬϬ;ĂĚĂƉƚĂĚŽͿ͘
ƚƌĂŶƐĂĐŝŽŶĂŝƐ ĚĂ ƉƌſƉƌŝĂ ĞŵƉƌĞƐĂ ĂůŝŵĞŶƚĂŵͲƐĞ
ĚĞĚĂĚŽƐĚĞƐƐĞƐƐŝƐƚĞŵĂƐ͘
ŽŶƐŝĚĞƌĂŶĚŽ Ž ĐŽŶƚĞdžƚŽ ĂƉƌĞƐĞŶƚĂĚŽ͕ ĂǀĂůŝĞ ĂƐ ^ĂďĞŶĚŽ ƋƵĞ ŽƐ ĚĂĚŽƐ ĚĞ ĂŵďŽƐ ƐŝƐƚĞŵĂƐ
ĂƐƐĞƌĕƁĞƐĂƐĞŐƵŝƌĞĂƌĞůĂĕĆŽƉƌŽƉŽƐƚĂĞŶƚƌĞĞůĂƐ͘ ƚƌĂŶƐĂĐŝŽŶĂŝƐ ĂůŝŵĞŶƚĂƌĆŽ Ž ĚĂƚĂǁĂƌĞŚŽƵƐĞ ƋƵĞ
/͘ hŵĂ ŐĞƐƚĆŽ ŽƌŐĂŶŝnjĂĐŝŽŶĂů ƋƵĞ ǀĂůŽƌŝnjĂ ĞƐƚĄ ƐĞŶĚŽ ŝŵƉůĂŶƚĂĚŽ ŶĂ ƌĞĨĞƌŝĚĂ ĞŵƉƌĞƐĂ͕
ŵĂŝƐŽŇƵdžŽĚŽƐƉƌŽĐĞƐƐŽƐƋƵĞĂƐĞƐƚƌƵƚƵƌĂƐ ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
ĚĞƉĂƌƚĂŵĞŶƚĂŝƐ ƚĞŶĚĞ Ă ĂůĐĂŶĕĂƌ ŵĞůŚŽƌ /͘ ĞŵƉƌĞƐĂĚĞǀĞĚĞĮŶŝƌƵŵƉĂĚƌĆŽĞƵƟůŝnjĂƌ
ĚĞƐĞŵƉĞŶŚŽ Ğ ĐŽŵƉĞƟƟǀŝĚĂĚĞ Ğ͕ ŶĞƐƐĞ ƵŵĂƐŽůƵĕĆŽĚĞd>;Extract, Transform and
ĐŽŶƚĞdžƚŽ͕ ŽƐ ƐŝƐƚĞŵĂƐ ĚĞ ŝŶĨŽƌŵĂĕĆŽ LoadͿ ƉĂƌĂ ĂĚĞƋƵĂƌ ŽƐ ĚĂĚŽƐ ĚĞ ĞŶƚƌĂĚĂ
ƌĞƉƌĞƐĞŶƚĂŵ ƌĞĐƵƌƐŽƐ ŝŵƉŽƌƚĂŶƚĞƐ ƉĂƌĂ ƉĂƌĂŽĚĂƚĂǁĂƌĞŚŽƵƐĞĂŽƉĂĚƌĆŽĚĞĮŶŝĚŽ͘
ŐĞƌĞŶĐŝĂƌ Ğ ŝŶƚĞŐƌĂƌ ƉƌŽĐĞƐƐŽƐ Ğ ƉƌŽŵŽǀĞƌ //͘  ĞŵƉƌĞƐĂ ĚĞǀĞ ĂƌŵĂnjĞŶĂƌ͕ ŶĂ ƚĂďĞůĂ ĚĞ
ĂŵĞůŚŽƌŝĂĚŽĚĞƐĞŵƉĞŶŚŽŽƌŐĂŶŝnjĂĐŝŽŶĂů͘ ĨĂƚŽƐĚŽĚĂƚĂǁĂƌĞŚŽƵƐĞ͕ĂƐŝŐůĂĚŽƐŝƐƚĞŵĂ
WKZYh ĚĞŽƌŝŐĞŵƉĂƌĂƐĂďĞƌŝŶƚĞƌƉƌĞƚĂƌŽƐĚĂĚŽƐ͘
//͘ K ĚĞƐĞŵƉĞŶŚŽ ĚĂƐ ŽƌŐĂŶŝnjĂĕƁĞƐ ĞƐƚĄ ///͘  ĞŵƉƌĞƐĂ ĚĞǀĞ ƐŽůŝĐŝƚĂƌ ĂŽƐ ĨŽƌŶĞĐĞĚŽƌĞƐ
ĚŝƌĞƚĂŵĞŶƚĞ ƌĞůĂĐŝŽŶĂĚŽ ă ĞĮĐŝġŶĐŝĂ Ğ ĚŽƐĂƉůŝĐĂƟǀŽƐƋƵĞĂƌĞƉƌĞƐĞŶƚĂĕĆŽĚĞƐĞƵƐ
ă ĞĮĐĄĐŝĂ ĚĞ ƐĞƵƐ ƉƌŽĐĞƐƐŽƐ ĚĞ ŶĞŐſĐŝŽ͕ ĚĂĚŽƐŽĐŽƌƌĂĚĞĨŽƌŵĂƉĂĚƌŽŶŝnjĂĚĂ͘
ƐĞŶĚŽ ƉŽƌ ŵĞŝŽ ĚĞůĞƐ ƋƵĞ ĂƐ ŽƌŐĂŶŝnjĂĕƁĞƐ ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ
ƚƌĂŶƐĨŽƌŵĂŵ ƐƵĂƐ ĞƐƚƌĂƚĠŐŝĂƐ Ğŵ ĂĕƁĞƐ
A /͕ĂƉĞŶĂƐ͘
ĞĨĞƟǀĂƐ ƋƵĞ ŝŵƉůĞŵĞŶƚĂŵ ƐĞƵƐ ƉƌŽĚƵƚŽƐ
ĞͬŽƵƐĞƌǀŝĕŽƐ͘ B //͕ĂƉĞŶĂƐ͘
C /Ğ///͕ĂƉĞŶĂƐ͘
ƌĞƐƉĞŝƚŽĚĞƐƐĂƐĂƐƐĞƌĕƁĞƐ͕ĂƐƐŝŶĂůĞĂŽƉĕĆŽĐŽƌƌĞƚĂ͘
D //Ğ///͕ĂƉĞŶĂƐ͘
A ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐǀĞƌĚĂĚĞŝƌĂƐ͕ E /͕//Ğ///͘
ĞĂ//ĠƵŵĂũƵƐƟĮĐĂƟǀĂĐŽƌƌĞƚĂĚĂ/͘
ƌĞĂůŝǀƌĞ
B ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐǀĞƌĚĂĚĞŝƌĂƐ͕
ŵĂƐĂ//ŶĆŽĠƵŵĂũƵƐƟĮĐĂƟǀĂĐŽƌƌĞƚĂĚĂ/͘
C ĂƐƐĞƌĕĆŽ/ĠƵŵĂƉƌŽƉŽƐŝĕĆŽǀĞƌĚĂĚĞŝƌĂ͕ĞĂ//
ĠƵŵĂƉƌŽƉŽƐŝĕĆŽĨĂůƐĂ͘
D ĂƐƐĞƌĕĆŽ/ĠƵŵĂƉƌŽƉŽƐŝĕĆŽĨĂůƐĂ͕ĞĂ//ĠƵŵĂ
ƉƌŽƉŽƐŝĕĆŽǀĞƌĚĂĚĞŝƌĂ͘
E ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐĨĂůƐĂƐ͘

16 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201717*
QUESTÃO 11 QUESTÃO 12

EĂƐ ŽƌŐĂŶŝnjĂĕƁĞƐ͕ ĂƐ ƌĞĚĞƐ ĚĞ ĐŽŵƉƵƚĂĚŽƌĞƐ
Ğ ŽƐ ĞƋƵŝƉĂŵĞŶƚŽƐ ƐĆŽ ƐŽůƵĕƁĞƐ ƚĞĐŶŽůſŐŝĐĂƐ
ƉůĂŶĞũĂĚĂƐ Ğ ĐŽŶƐƚƌƵşĚĂƐ ĐŽŵ ďĂƐĞ Ğŵ ƉĂĚƌƁĞƐ͘
hŵĚŽƐƉĂĚƌƁĞƐƌĞƐƉŽŶƐĄǀĞŝƐƉĞůĂĐŽŵƵŶŝĐĂĕĆŽĞŽ
ĞŶĚĞƌĞĕĂŵĞŶƚŽĞŵƌĞĚĞƐĠŽdWͬ/W;Transmission
Control Protocol/Internet Protocol)͕ ƋƵĞ ƉĞƌŵŝƚĞ
Ă ĐŽŵƵŶŝĐĂĕĆŽ ĞŶƚƌĞ ĚŝĨĞƌĞŶƚĞƐ ĐŽŵƉƵƚĂĚŽƌĞƐ͕
ƐŝƐƚĞŵĂƐ ŽƉĞƌĂĐŝŽŶĂŝƐ Ğ ĂƉůŝĐĂƟǀŽƐ ƋƵĞ ĂĐĞŝƚĂŵ
ĞƐƐĞƉƌŽƚŽĐŽůŽ͘
^Kh^͕>͘͘WƌŽũĞƚŽƐĞŝŵƉůĞŵĞŶƚĂĕĆŽĚĞƌĞĚĞƐ͗&ƵŶĚĂŵĞŶƚŽƐ͕
^ŽůƵĕƁĞƐ͕ƌƋƵŝƚĞƚƵƌĂĞWůĂŶĞũĂŵĞŶƚŽ͘
^ĆŽWĂƵůŽ͗ƌŝĐĂ͕ϮϬϭϯ;ĂĚĂƉƚĂĚŽͿ͘
K ƉĂĚƌĆŽ ŝŶƚĞƌŶĂĐŝŽŶĂů /^Kͬ/ ϭϳϳϵϵ͗ϮϬϬϱ͕
ĚĞĮŶĞƉƌĄƟĐĂƐƉĂƌĂĂĂŶĄůŝƐĞĞĞůĂďŽƌĂĕĆŽĚĞƵŵ
ƉƌŽũĞƚŽƉĂƌĂĂŐĞƐƚĆŽĚĂƐĞŐƵƌĂŶĕĂĚĂŝŶĨŽƌŵĂĕĆŽ͘
KƐ ĐŽŶĐĞŝƚŽƐ ŵĂŝƐ ŝŵƉŽƌƚĂŶƚĞƐ ĐŽŶƐŝƐƚĞŵ Ğŵ
ĐŽŶĮĂďŝůŝĚĂĚĞ͕ ŝŶƚĞŐƌŝĚĂĚĞ͕ ĚŝƐƉŽŶŝďŝůŝĚĂĚĞ Ğ
ĂƵƚĞŶƟĐŝĚĂĚĞ͕ ĞŶƚĞŶĚŝĚŽƐ ƚĂŵďĠŵ ĐŽŵŽ ƉƌĄƟĐĂƐ
ĞƐƐĞŶĐŝĂŝƐ ƉĂƌĂ ĐƌŝĂƌ ƐŝƐƚĞŵĂƐ ƋƵĞ ĞǀŝƚĂŵ ƉĞƌĚĂ
ĚĞĚĂĚŽƐĞĚĞŝdžĂŵĂƐŝŶĨŽƌŵĂĕƁĞƐŵĂŝƐƐĞŐƵƌĂƐ͘
ĂƉůŝĐĂĕĆŽĚĞƐƐĂƐƉƌĄƟĐĂƐŐĂƌĂŶƚĞĂĚƌĄƐƟĐĂƌĞĚƵĕĆŽ
ĚŽƐƌŝƐĐŽƐĚĞƵŵĂŽƌŐĂŶŝnjĂĕĆŽƐŽĨƌĞƌƵŵĂƚĂƋƵĞ͘
>zZ͕D͘Z͘^ĞŐƵƌĂŶĕĂĞĂƵĚŝƚŽƌŝĂĞŵƐŝƐƚĞŵĂƐĚĞŝŶĨŽƌŵĂĕĆŽ.
^ĆŽWĂƵůŽ͗ŝġŶĐŝĂDŽĚĞƌŶĂ͕ϮϬϬϵ;ĂĚĂƉƚĂĚŽͿ͘

ŽŵďĂƐĞŶŽƉƌŽƚŽĐŽůŽĚĞĐŽŵƵŶŝĐĂĕĆŽĚĞĚĂĚŽƐ ŽŵďĂƐĞŶŽƚĞdžƚŽ͕ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
ĞŵƌĞĚĞdWͬ/W, ŵĞŶĐŝŽŶĂĚŽŶŽƚĞdžƚŽĂĐŝŵĂ, ĂǀĂůŝĞ /͘  ĐŽŶĮĚĞŶĐŝĂůŝĚĂĚĞ Ġ Ă ĐĂƉĂĐŝĚĂĚĞ ĚĞ Ƶŵ
ĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘ ƐŝƐƚĞŵĂ ƉĞƌŵŝƟƌ ƋƵĞ ƵƐƵĄƌŝŽƐ ĂƵƚŽƌŝnjĂĚŽƐ
/͘ KƐƉƌŽŐƌĂŵĂƐƋƵĞĐŽŶƚƌŽůĂŵĂĐŽŵƵŶŝĐĂĕĆŽ ĂĐĞƐƐĞŵ ĚĞƚĞƌŵŝŶĂĚĂƐ ŝŶĨŽƌŵĂĕƁĞƐ Ğ
ĚŽƐĚĂĚŽƐĞŶƚƌĞĞƋƵŝƉĂŵĞŶƚŽƐĞĂƉůŝĐĂƟǀŽƐ ŝŵƉĞĚŝƌŽĂĐĞƐƐŽĂĞůĂƐĂŽƐĚĞŵĂŝƐƵƐƵĄƌŝŽƐ͘
Ğŵ ƌĞĚĞƐ ƐĆŽ ĐŚĂŵĂĚŽƐ ĚĞ ƉƌŽƚŽĐŽůŽƐ ĚĞ //͘  ĂƵƚĞŶƟĐŝĚĂĚĞ Ğ Ă ŝŶƚĞŐƌŝĚĂĚĞ ŐĂƌĂŶƚĞŵ
ĂƌŵĂnjĞŶĂŵĞŶƚŽĚĞĚĂĚŽƐ͘ ƋƵĞ Ă ŝŶĨŽƌŵĂĕĆŽ ĞƐƚĞũĂ ĐŽƌƌĞƚĂ͕ ƐĞũĂ
ǀĞƌĚĂĚĞŝƌĂĞŶĆŽĞƐƚĞũĂĐŽƌƌŽŵƉŝĚĂ͘
//͘ ŽŝƐ ƐŝƐƚĞŵĂƐ ŽƉĞƌĂĐŝŽŶĂŝƐ ĐŽŵ ƉůĂƚĂĨŽƌŵĂ
///͘ ĚŝƐƉŽŶŝďŝůŝĚĂĚĞŐĂƌĂŶƚĞƋƵĞĂŝŶĨŽƌŵĂĕĆŽ
ĚĞŚĂƌĚǁĂƌĞĚŝƐƟŶƚĂƐĐŽŵƵŶŝĐĂŵͲƐĞĞŶƚƌĞƐŝ
ĞƐƚĞũĂĚŝƐƉŽŶşǀĞůƉĂƌĂƚŽĚŽƐŽƐƵƐƵĄƌŝŽƐƋƵĞ
ƉŽƌŵĞŝŽĚĞƵŵƉƌŽƚŽĐŽůŽĐŽŵƵŵ͕ŽdWͬ/W͘
ƉƌĞĐŝƐĂƌĞŵĚĞůĂ͕ƐĞŵƉƌĞƋƵĞŶĞĐĞƐƐĄƌŝŽ͘
///͘ KŶŽŵĞdWͬ/WƐĞƌĞĨĞƌĞĂĚŽŝƐƉƌŽƚŽĐŽůŽƐ͗
ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ
ŽdW, ƉƌŽƚŽĐŽůŽƌĞƐƉŽŶƐĄǀĞůƉĞůŽĐŽŶƚƌŽůĞĞ
ƋƵĂůŝĚĂĚĞĚĂĐŽŵƵŶŝĐĂĕĆŽĞŶƚƌĞĂŽƌŝŐĞŵĞ A /͕ĂƉĞŶĂƐ͘
ŽĚĞƐƟŶŽĮŶĂů͕ĞŽ/W͕ƉƌŽƚŽĐŽůŽƌĞƐƉŽŶƐĄǀĞů B //͕ĂƉĞŶĂƐ͘
ƉĞůŽĞŶĚĞƌĞĕĂŵĞŶƚŽŶĂƐƌĞĚĞƐ͘ C /Ğ///͕ĂƉĞŶĂƐ͘
ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ D //Ğ///͕ĂƉĞŶĂƐ͘
A /͕ĂƉĞŶĂƐ͘ E /͕//Ğ///͘
B //͕ĂƉĞŶĂƐ͘ ƌĞĂůŝǀƌĞ
C /Ğ///͕ĂƉĞŶĂƐ͘
D //Ğ///͕ĂƉĞŶĂƐ͘
E /͕//Ğ///͘
ƌĞĂůŝǀƌĞ

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO 17

*R43201718*
QUESTÃO 13 Yh^dKϭϰ
dĞŽƌŝĐĂŵĞŶƚĞ͕ Ž ƚĞƌŵŽ ĚĞ ĂďĞƌƚƵƌĂ ĚĞ ƉƌŽũĞƚŽƐ  /d/> ;/ŶĨŽƌŵĂƟŽŶ dĞĐŚŶŽůŽŐLJ /ŶĨƌĂƐƚƌƵĐƚƵƌĞ
;dWͿĠĂƚƌŝďƵŝĕĆŽĚŽƉĂƚƌŽĐŝŶĂĚŽƌ͘EĞůĞ͕ŽŐĞƌĞŶƚĞ LibraryͿĠƵŵĐŽŶũƵŶƚŽĚĞďŽĂƐƉƌĄƟĐĂƐĂƉůŝĐĄǀĞŝƐ
ĚĞ ƉƌŽũĞƚŽƐ ĚĞǀĞƌŝĂ ƐĞƌ ŶŽŵĞĂĚŽ͘ ŶƚƌĞƚĂŶƚŽ͕ Ă ŶŽŐĞƌĞŶĐŝĂŵĞŶƚŽĚĂŝŶĨƌĂĞƐƚƌƵƚƵƌĂĞĚŽƐƐĞƌǀŝĕŽƐ
ƌĞĂůŝĚĂĚĞ ĂƉŽŶƚĂ ƉĂƌĂ Ƶŵ ĐĞŶĄƌŝŽ ďĞŵ ĚŝĨĞƌĞŶƚĞ͗ ĚĞ dĞĐŶŽůŽŐŝĂ ĚĂ /ŶĨŽƌŵĂĕĆŽ ;d/Ϳ͘ ZĞƉƌĞƐĞŶƚĂ
ŽƐŐĞƌĞŶƚĞƐĚĞƉƌŽũĞƚŽƐƐĆŽĐŽŵƵŵĞŶƚĞĐŚĂŵĂĚŽƐ ƵŵĂ ďĂƐĞ ĚĞ ĐŽŶŚĞĐŝŵĞŶƚŽƐ ĞƐƚƌƵƚƵƌĂĚĂ͕ ĐŽŵ
ƉĂƌĂƉĂƌƟĐŝƉĂƌĚĂĞůĂďŽƌĂĕĆŽĚŽƚĞƌŵŽ͕ŵĞƐŵŽĞŵ ƌĞĐŽŵĞŶĚĂĕƁĞƐƐŽďƌĞĂŝŵƉůĞŵĞŶƚĂĕĆŽĚĞĚŝǀĞƌƐŽƐ
ƐƵĂƐǀĞƌƐƁĞƐŝŶŝĐŝĂŝƐ͘EĞƐƐĞŵŽŵĞŶƚŽ͕ĞŵďŽĂƉĂƌƚĞ ƉƌŽĐĞƐƐŽƐĞĞƐƚƌƵƚƵƌĂƐĚĞĂƉŽŝŽĚŽŐĞƌĞŶĐŝĂŵĞŶƚŽ
ĚĂƐ ŵĞƚŽĚŽůŽŐŝĂƐ ŝŵƉůĂŶƚĂĚĂƐ͕ Ġ ƉƌĞĐŝƐŽ ĞůĂďŽƌĂƌ ĚĞ ƐĞƌǀŝĕŽƐ ĚĞ d/͘ ^ƵĂ ĂĚŽĕĆŽ ƉŽĚĞ ƉƌŽƉŽƌĐŝŽŶĂƌ
Ƶŵ ĚŽĐƵŵĞŶƚŽ ƋƵĞ ƐŝŶƚĞƟnjĂ Ă ǀŝƐĆŽ ĚŽ ƉƌŽũĞƚŽ͕ ŐĂŶŚŽƐŶĂŵĞůŚŽƌŝĂĚĂƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽƐĞŶĂ
ĐŽŶƚĞŶĚŽ͕ ƚŽƚĂů ŽƵ ƉĂƌĐŝĂůŵĞŶƚĞ͕ ĂƐ ƐĞŐƵŝŶƚĞƐ ƌĞĚƵĕĆŽĚŽƐƌŝƐĐŽƐĞĐƵƐƚŽƐ͘
ƐĞƐƐƁĞƐ͗ ũƵƐƟĮĐĂƟǀĂ͖ ŽďũĞƟǀŽƐ͖ ƌĞƋƵŝƐŝƚŽƐ ;ǀŝƐĆŽͿ͖
D'>,^͕/͖͘͘W/E,/ZK͕t͘͘'ĞƌĞŶĐŝĂŵĞŶƚŽĚĞƐĞƌǀŝĕŽƐĚĞ
ƌŝƐĐŽƐ ;ǀŝƐĆŽ ŝŶŝĐŝĂůͿ͖ ĐƌŽŶŽŐƌĂŵĂ ĚĞ ŵĂƌĐŽƐ͖ d/ŶĂƉƌĄƟĐĂ͘^ĆŽWĂƵůŽ͗EŽǀĂƚĞĐ͕ϮϬϬϳ;ĂĚĂƉƚĂĚŽͿ͘
ŽƌĕĂŵĞŶƚŽ ƌĞƐƵŵŝĚŽ͖ ĚĞƐŝŐŶĂĕĆŽ ĚŽ ŐĞƌĞŶƚĞ ĚĞ
ƉƌŽũĞƚŽƐĞĚŽƉĂƚƌŽĐŝŶĂĚŽƌ͖ƉƌĞŵŝƐƐĂƐĞƌĞƐƚƌŝĕƁĞƐ͘  ƌĞƐƉĞŝƚŽ ĚĂ /d/> Ğ ĚĞ ƐƵĂƐ ƌĞĐŽŵĞŶĚĂĕƁĞƐ͕
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ƉϰƉƌŽ͘ĐŽŵ͘ďƌх͘ ĂƐƐŝŶĂůĞĂŽƉĕĆŽĐŽƌƌĞƚĂ͘
ĐĞƐƐŽĞŵ͗ϭϮũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘
A  ŝŵƉůĞŵĞŶƚĂĕĆŽ ĚĞ ƉƌŽĐĞƐƐŽƐ ĚĞ ŐĞƌĞŶĐŝĂŵĞŶƚŽ
hŵƉĂƚƌŽĐŝŶĂĚŽƌĚĞƐĞũĂĂƉƌĞƐĞŶƚĂƌƵŵƉƌŽũĞƚŽĚĞ ĚŽ ŶşǀĞů ĚĞ ƐĞƌǀŝĕŽƐ Ġ Ă ĨƵŶĕĆŽ ƉƌŝŶĐŝƉĂů ĚĂ
ŵĞůŚŽƌŝĂ ĚĞ ƉƌŽĐĞƐƐŽƐ ĚĞ Ƶŵ datacenter ǀŽůƚĂĚŽ ĐĞŶƚƌĂů ĚĞ ƐĞƌǀŝĕŽƐ ƋƵĞ ƌĞƉƌĞƐĞŶƚĂ Ă ŝŶƚĞƌĨĂĐĞ
ƉĂƌĂĂƌĞĐƵƉĞƌĂĕĆŽĚĞĚĞƐĂƐƚƌĞƐ͘EĞƐƐĂĨĂƐĞ͕ŽdW ŽƉĞƌĂĐŝŽŶĂůĞŶƚƌĞĂĄƌĞĂĚĞd/ĞƐĞƵƐƵƐƵĄƌŝŽƐ͘
ĞƐƚĄƐĞŶĚŽĮŶĂůŝnjĂĚŽ͘ƐƌĞƵŶŝƁĞƐƉĂƌĂĂƉƌŽǀĂĕĆŽ
ĚŽ ŽƌĕĂŵĞŶƚŽ͕ ƋƵĞ Ɛſ ƐĞƌĄ ĂƉƌĞĐŝĂĚŽ ŶŽ Įŵ ĚŽ B EŽ ƉƌŽĐĞƐƐŽ ĚĞ ŐĞƌĞŶĐŝĂŵĞŶƚŽ ĚĞ ŝŶĐŝĚĞŶƚĞƐ͕
ƉůĂŶĞũĂŵĞŶƚŽ͕ŽĐŽƌƌĞƌĆŽŶŽƐĚŽŝƐŵĞƐĞƐƐĞŐƵŝŶƚĞƐ ĞdžŝŐĞͲƐĞ Ă ĂĕĆŽ ƉƌŽĂƟǀĂ ĚŽƐ ƉƌŽĮƐƐŝŽŶĂŝƐ ĚĞ
Ğ͕ŐĞƌĂůŵĞŶƚĞ͕ĚƵƌĂŵĚŽŝƐĚŝĂƐĐŽŶƐĞĐƵƟǀŽƐ͕ĚĂĚŽ ƐƵƉŽƌƚĞ͕ƋƵĞĚĞǀĞŵŵŽŶŝƚŽƌĂƌĂŝŶĨƌĂĞƐƚƌƵƚƵƌĂ
ŽŐƌĂŶĚĞŶƷŵĞƌŽĚĞƉƌŽũĞƚŽƐĂƐĞƌĞŵĂƉƌĞĐŝĂĚŽƐ͘ ĚĞ d/ ƉĂƌĂ ŝĚĞŶƟĮĐĂƌĞŵ ƉŽƐƐşǀĞŝƐ ĨĂůŚĂƐ ĂŶƚĞƐ
 ĚŝƌĞƚŽƌŝĂ ũĄ ĚĞĮŶŝƵ ƋƵĞ ŶĆŽ ƐĞƌĄ ĂƉƌŽǀĂĚŽ Ƶŵ ƋƵĞĞƐƚĂƐĞĨĞƟǀĂŵĞŶƚĞŽĐŽƌƌĂŵ͘
ŽƌĕĂŵĞŶƚŽ ĂĐŝŵĂ ĚĞ ZΨ ϱ ŵŝůŚƁĞƐ ƉĂƌĂ ŶĞŶŚƵŵ C ƌĞƐŽůƵĕĆŽƚĞŵƉŽƌĄƌŝĂĚĂƐĨĂůŚĂƐƋƵĞƉƌŽǀŽĐĂŵ
ƉƌŽũĞƚŽ ŝƐŽůĂĚŽ͘  ĞƋƵŝƉĞ ĚĞ ƉƌŽũĞƚŽƐ ĞƐƉĞƌĂ Ƶŵ ŝŶĐŝĚĞŶƚĞ ƐĆŽ ŽďƟĚĂƐ ŶŽ ƉƌŽĐĞƐƐŽ ĚĞ
ƌĞĐĞďĞƌ ƚŽĚĂƐ ĂƐ ĞƐƉĞĐŝĮĐĂĕƁĞƐ ĂƚĠ Ž Įŵ ĚŽ ŵġƐ ŐĞƌĞŶĐŝĂŵĞŶƚŽĚĞƉƌŽďůĞŵĂƐ͘
Ğŵ ĐƵƌƐŽ ƉĂƌĂ ĞŶƚƌĞŐĂƌ Ž ƉůĂŶĞũĂŵĞŶƚŽ ŶŽ ƉƌĂnjŽ D 'ĂŶŚŽƐ ĚĞ ĚĞƐĞŵƉĞŶŚŽ ŶŽ ĂƚĞŶĚŝŵĞŶƚŽ ĂŽƐ
ĐŽŵďŝŶĂĚŽ͘ ĐůŝĞŶƚĞƐ ĚĞ d/ ƉŽĚĞŵ ƐĞƌ ŽďƟĚŽƐ Ă ƉĂƌƟƌ ĚŽ
Žŵ ďĂƐĞ ŶĞƐƐĂ ƐŝƚƵĂĕĆŽ Ğ ĐŽŶƐŝĚĞƌĂŶĚŽ Ă ƵƐŽ ĚĞ ƵŵĂ ďĂƐĞ ĚĞ ĞƌƌŽƐ ĐŽŶŚĞĐŝĚŽƐ͕ ƋƵĞ
ŶĞĐĞƐƐŝĚĂĚĞĚĞĂũƵƐƚĂƌŽdW͕ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐ ƌĞƐƵůƚĂ ĚŽ ƌĞŐŝƐƚƌŽ ĚĞ ĞƌƌŽƐ ũĄ ĐŽŶŚĞĐŝĚŽƐ ŶĂ
ĂƐĞŐƵŝƌ͘ ŝŶĨƌĂĞƐƚƌƵƚƵƌĂ ĚĂ ŽƌŐĂŶŝnjĂĕĆŽ Ğ ƉĂƌĂ ŽƐ ƋƵĂŝƐ
/͘ K ǀĂůŽƌ ĚĞ ZΨ ϱ ŵŝůŚƁĞƐ ƌĞƉƌĞƐĞŶƚĂ ƵŵĂ ũĄ ĞdžŝƐƚĞ ƵŵĂ ƐŽůƵĕĆŽ ƉƌŽǀŝƐſƌŝĂ ŽƵ ĚĞĮŶŝƟǀĂ
ƌĞƐƚƌŝĕĆŽƉĂƌĂŽƉƌŽũĞƚŽ͘ ĐĂĚĂƐƚƌĂĚĂ͘
//͘  ĂƉƌŽǀĂĕĆŽ ĚŽ ŽƌĕĂŵĞŶƚŽ Ġ Ƶŵ ŵĂƌĐŽ E ^Ğ Ƶŵ ŝŶĐŝĚĞŶƚĞ ŶĆŽ ƉƵĚĞƌ ƐĞƌ ƌĞƐŽůǀŝĚŽ ŶŽ
ŝŵƉŽƌƚĂŶƚĞƉĂƌĂĞƐƐĞƉƌŽũĞƚŽ͘ ƉƌŽĐĞƐƐŽ ĚĞ ŐĞƌĞŶĐŝĂŵĞŶƚŽ ĚĞ ŝŶĐŝĚĞŶƚĞƐ͕
///͘  ĂƉƌŽǀĂĕĆŽ ĚŽ ŽƌĕĂŵĞŶƚŽ ĚĞǀĞƌĄ ƐĞƌ ƋƵĞĠŽƉƌŝŵĞŝƌŽŶşǀĞůĚĞĂƚĞŶĚŝŵĞŶƚŽ͕ĐĂďĞƌĄ
ĚĞĐůĂƌĂĚĂ ŶŽ ĐƌŽŶŽŐƌĂŵĂ ĚĞ ŵĂƌĐŽƐ͕ Ă ĞƐƚĞ ŶşǀĞů ĞŶƚƌĂƌ Ğŵ ĐŽŶƚĂƚŽ ĐŽŵ ĞƋƵŝƉĞƐ
ŝŶĨŽƌŵĂŶĚŽͲƐĞ Ƶŵ ŵĂƌĐŽ ĐŽŵ ĚƵƌĂĕĆŽ ĚĞ ĚĞ ĂƚĞŶĚŝŵĞŶƚŽ ĚĞ ŶşǀĞů ŵĂŝƐ ĂǀĂŶĕĂĚŽ ƉĂƌĂ
ĚŽŝƐĚŝĂƐ͘ ƐŽůƵĕĆŽĚŽƉƌŽďůĞŵĂ͘
ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ ƌĞĂůŝǀƌĞ
A /͕ĂƉĞŶĂƐ͘
B ///͕ĂƉĞŶĂƐ͘
C /Ğ//͕ĂƉĞŶĂƐ͘
D //Ğ///͕ĂƉĞŶĂƐ͘
E /͕//Ğ///͘

ϭϴ TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201719*
Yh^dKϭϱ QUESTÃO 16
ĂƌƋƵŝƚĞƚƵƌĂĚĞĚŝƐƚƌŝďƵŝĕĆŽĚŝnjƌĞƐƉĞŝƚŽĂŽŵŽĚŽ ^ĂďĞŶĚŽͲƐĞ ƋƵĞ͕ ŶĂ ĄƌĞĂ ĚĞ ƐĞŐƵƌĂŶĕĂ ĚĂ
ĐŽŵŽ ƵŵĂ ŽƌŐĂŶŝnjĂĕĆŽ ĚŝƐƚƌŝďƵŝ ĮƐŝĐĂŵĞŶƚĞ ŝŶĨŽƌŵĂĕĆŽ͕ ƵŵĂ ĞŵƉƌĞƐĂ ƉŽĚĞ ĂƉƌĞƐĞŶƚĂƌ
ĞŶƚƌĞ ŽƐ ƐĞƵƐ ĐŽŵƉƵƚĂĚŽƌĞƐ͕ Ğŵ ƵŵĂ ƌĞĚĞ͕ Ž ŝŶƷŵĞƌĂƐĨƌĂŐŝůŝĚĂĚĞƐ͕ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
ƉƌŽĐĞƐƐĂŵĞŶƚŽĚŽƐĚĂĚŽƐĞŽƐĞƵďĂŶĐŽĚĞĚĂĚŽƐ͘
ƐƐĂ ĂƌƋƵŝƚĞƚƵƌĂ ƚƌĂnj ĐŽŶƐĞƋƵġŶĐŝĂƐ ŝŵƉŽƌƚĂŶƚĞƐ /͘  ŝŶƐƚĂďŝůŝĚĂĚĞ ĚŽƐ ƐŝƐƚĞŵĂƐ ĐŽƌƉŽƌĂƟǀŽƐ
ƉĂƌĂŽĚĞƐĞŵƉĞŶŚŽĞŽƵƐŽĚŽďĂŶĐŽĚĞĚĂĚŽƐ͘Ɛ ĐŽŵƉƌŽŵĞƚĞ Ă ĚŝƐƉŽŶŝďŝůŝĚĂĚĞ ĚĂƐ
ƌĞĚĞƐĚĞĐŽŵƉƵƚĂĚŽƌĞƐƉĞƌŵŝƚĞŵƋƵĞƵŵ^ŝƐƚĞŵĂ ŝŶĨŽƌŵĂĕƁĞƐ͘
'ĞƌĞŶĐŝĂĚŽƌ ĚĞ ĂŶĐŽ ĚĞ ĂĚŽƐ ;^'Ϳ͕ ƋƵĞ Ġ //͘ YƵĂŶĚŽĂƐŝŶĨŽƌŵĂĕƁĞƐƉƌĞƐĞŶƚĞƐŶĂƐďĂƐĞƐ
ĞdžĞĐƵƚĂĚŽ Ğŵ Ƶŵ ĐŽŵƉƵƚĂĚŽƌ͕ ƉŽƐƐĂ ĂĐĞƐƐĂƌ
ĚĞ ĚĂĚŽƐ ĐŽƌƉŽƌĂƟǀĂƐ ƉŽƐƐƵĞŵ ƌĞĨĞƌġŶĐŝĂ
ĚĂĚŽƐĚĞŽƵƚƌŽĐŽŵƉƵƚĂĚŽƌ͘͘
ĚĞƐƵĂĨŽŶƚĞĞͬŽƵĐƌŝƚĠƌŝŽƋƵĞƉĞƌŵŝƚĞƐƵĂ
'KZKE^͘Z͖͘'KZKE:͘Z͘^ŝƐƚĞŵĂƐĚĞ/ŶĨŽƌŵĂĕĆŽ͗
ƵŵĂĂďŽƌĚĂŐĞŵŐĞƌĞŶĐŝĂů͘ϯ͘ĞĚ͘ZŝŽĚĞ:ĂŶĞŝƌŽ͗ ǀĂůŝĚĂĕĆŽ͕ ŽĐŽƌƌĞ ĐŽŵƉƌŽŵĞƟŵĞŶƚŽ Ğŵ
>d͕ϮϬϭϯ;ĂĚĂƉƚĂĚŽͿ͘ ƐƵĂĂƵƚĞŶƟĐŝĚĂĚĞ͘
ŽŶƐŝĚĞƌĂŶĚŽĞƐƐĞĐŽŶƚĞdžƚŽ͕ĂǀĂůŝĞĂƐĚĞƐĐƌŝĕƁĞƐ ///͘ ^Ğ Ă ĞŶƚƌĂĚĂ ĚĞ ŝŶĨŽƌŵĂĕƁĞƐ ĚĞƉĞŶĚĞ ĚŽ
Ă ƐĞŐƵŝƌ͕ ĂĐĞƌĐĂ ĚĞ ŽƉĕƁĞƐ ĚĞ ĂƌƋƵŝƚĞƚƵƌĂƐ ĚĞ ĂƚĞŶĚŝŵĞŶƚŽ ĚĞ ĐƌŝƚĠƌŝŽƐ ĚĞ ǀĂůŝĚĂĕĆŽ
ĚĂĚŽƐƵƟůŝnjĂĚŽƐƉŽƌĂĚŵŝŶŝƐƚƌĂĚŽƌĞƐĞĞƐƉĞĐŝĂůŝƐƚĂƐ ĐŽŵ ďĂƐĞ ŶŽƐ ƌĞƋƵŝƐŝƚŽƐ ĚŽƐ ƐŝƐƚĞŵĂƐ Ğ
Ğŵ^'͘ ŶĂƐ ƌĞŐƌĂƐ ĚĞ ŶĞŐſĐŝŽ͕ Ă ŝŶƚĞŐƌŝĚĂĚĞ ĚĂƐ
/͘ ƌƋƵŝƚĞƚƵƌĂ ĚĞƐĐĞŶƚƌĂůŝnjĂĚĂ͗ ŶĆŽ ĞŶǀŽůǀĞ ŝŶĨŽƌŵĂĕƁĞƐĠƉƌĞũƵĚŝĐĂĚĂ͘
ĐŽŵƉĂƌƟůŚĂŵĞŶƚŽĚĞĚĂĚŽƐ͘ /s͘ ŽŵƉƌŽŵĞƚĞͲƐĞ Ă ĐŽŶĮĚĞŶĐŝĂůŝĚĂĚĞ ĚĂ
//͘ ƌƋƵŝƚĞƚƵƌĂ ĐĞŶƚƌĂůŝnjĂĚĂ͗ Ƶŵ ƷŶŝĐŽ ^' ŝŶĨŽƌŵĂĕĆŽ ƋƵĂŶĚŽ ŶĆŽ ŚĄ ĐŽŶƚƌŽůĞ ĚŽ
Ġ ĞdžĞĐƵƚĂĚŽ Ğŵ Ƶŵ ƷŶŝĐŽ ĐŽŵƉƵƚĂĚŽƌ Ğ ƐĞƵ ƵƐŽ ƉĞůŽƐ ƵƐƵĄƌŝŽƐ͕ ƉŽƐƐŝďŝůŝƚĂŶĚŽ Ă
ŵĂŶƚĠŵŽƐĚĂĚŽƐĚĞĨŽƌŵĂĐĞŶƚƌĂůŝnjĂĚĂ͘ ŝŵƉƌĞƐƐĆŽ ĞͬŽƵ ĐſƉŝĂ ĚĞ ŝŶĨŽƌŵĂĕƁĞƐ ĚŽ
///͘ ƌƋƵŝƚĞƚƵƌĂŵŝƐƚĂ͗ƉĞƌŵŝƚĞ͕ƉŽƌŵĞŝŽĚŽƐĞƵ ĂŵďŝĞŶƚĞ ĐŽƌƉŽƌĂƟǀŽ ƐĞŵ Ă ŝĚĞŶƟĮĐĂĕĆŽ
^'͕ ƋƵĞ ƐĞ ŽďƚĞŶŚĂ Ƶŵ ƉƌŽĐĞƐƐĂŵĞŶƚŽ ĚŽƵƐƵĄƌŝŽƌĞƐƉŽŶƐĄǀĞůŽƵĚĂĚĞƐƟŶĂĕĆŽĚĞ
ĐŽŶƐŽůŝĚĂĚŽ͕ ĐŽŵ ĚĂĚŽƐ ĚŝƐƚƌŝďƵşĚŽƐ Ğ ƚĂůĂĕĆŽ͘
ĐĞŶƚƌĂůŝnjĂĚŽƐ ĚĞ ĨŽƌŵĂ ƐŝŵƵůƚąŶĞĂ ƐĞŵ
ĐŽƌƌĞƚŽĂƉĞŶĂƐŽƋƵĞƐĞĂĮƌŵĂĞŵ
ƋƵĞ ŚĂũĂ ƌĞĚƵŶĚąŶĐŝĂ ĚĞ ĚĂĚŽƐ Ğ ĚĞ
ƉƌŽĐĞƐƐĂŵĞŶƚŽ͘ A /Ğ///͘
/s͘ ƌƋƵŝƚĞƚƵƌĂ ĐůŝĞŶƚĞͬƐĞƌǀŝĚŽƌ͗ ĚŝǀŝĚĞ ĂƐ B /Ğ/s͘
ĨƵŶĕƁĞƐ ĚĞ Ƶŵ ^' ĞŶƚƌĞ ĐŽŵƉƵƚĂĚŽƌĞƐ C //Ğ///͘
ĐŽŶĞĐƚĂĚŽƐ Ğŵ ƵŵĂ ƌĞĚĞ ĞŶƋƵĂŶƚŽ
ĐĞŶƚƌĂůŝnjĂ Ž ĂƌŵĂnjĞŶĂŵĞŶƚŽ ƉĞƌŵĂŶĞŶƚĞ D /͕//Ğ/s͘
ƉĂƌĂ ƚŽĚŽƐ ŽƐ ĚĂĚŽƐ Ğŵ Ƶŵ ƐĞƌǀŝĚŽƌ ĚĞ E //͕///Ğ/s͘
ďĂŶĐŽĚĞĚĂĚŽƐ͘ ƌĞĂůŝǀƌĞ
V. ƌƋƵŝƚĞƚƵƌĂ ĚŝƐƚƌŝďƵşĚĂ͗ ĚŝƐƚƌŝďƵŝ ƚĂŶƚŽ
ĚĂĚŽƐ ĐŽŵŽ ƉƌŽĐĞƐƐĂŵĞŶƚŽ Ğ ŶĆŽ ĚŝƐƉƁĞ͕
ŶĞĐĞƐƐĂƌŝĂŵĞŶƚĞ͕ ĚĞ ĂƌŵĂnjĞŶĂŵĞŶƚŽ
ĐĞŶƚƌĂůŝnjĂĚŽĚĞĚĂĚŽƐ͘
ĐŽƌƌĞƚŽĂƉĞŶĂƐŽƋƵĞƐĞĚĞƐĐƌĞǀĞĞŵ
A ///Ğ/s͘
B /͕//͕Ğs͘
C /͕///Ğ/s͘
D //͕///Ğs͘
E /͕//͕/sĞs͘

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO 19

*R43201720*
QUESTÃO 17
WŽĚĞͲƐĞ ĚĞĮŶŝƌ ůŝĚĞƌĂŶĕĂ ĐŽŵŽ Ă ĐĂƉĂĐŝĚĂĚĞ ĚĞ ŝŶŇƵĞŶĐŝĂƌ Ƶŵ ŐƌƵƉŽ ƉĂƌĂ ĂůĐĂŶĕĂƌ ŵĞƚĂƐ͘  ŽƌŝŐĞŵ
ĚĞƐƐĂŝŶŇƵġŶĐŝĂƉŽĚĞƐĞƌĨŽƌŵĂů͕ĐŽŵŽĂƋƵĞĠĐŽŶĨĞƌŝĚĂƉŽƌƵŵĂůƚŽĐĂƌŐŽŶĂŽƌŐĂŶŝnjĂĕĆŽ͘ŽŵŽĞƐƐĂƐ
ƉŽƐŝĕƁĞƐƌĞŵĞƚĞŵĂƵŵĐĞƌƚŽŐƌĂƵĚĞĂƵƚŽƌŝĚĂĚĞ͕ƵŵĂƉĞƐƐŽĂƉŽĚĞĂƐƐƵŵŝƌƵŵƉĂƉĞůĚĞůŝĚĞƌĂŶĕĂĂƉĞŶĂƐ
ĞŵĨƵŶĕĆŽĚŽĐĂƌŐŽƋƵĞŽĐƵƉĂ͘EĞŵƚŽĚŽƐŽƐůşĚĞƌĞƐƐĆŽĂĚŵŝŶŝƐƚƌĂĚŽƌĞƐĞŶĞŵƚŽĚŽƐŽƐĞdžĞĐƵƟǀŽƐ
ƐĆŽůşĚĞƌĞƐ͘KĨĂƚŽĚĞĂŽƌŐĂŶŝnjĂĕĆŽĐŽŶĨĞƌŝƌĂƐĞƵƐĞdžĞĐƵƟǀŽƐĂůŐƵŶƐĚŝƌĞŝƚŽƐĨŽƌŵĂŝƐŶĆŽůŚĞƐĂƐƐĞŐƵƌĂ
ĂĐĂƉĂĐŝĚĂĚĞĚĞůŝĚĞƌĂŶĕĂĞĮĐĂnj͘ůŝĚĞƌĂŶĕĂŶĆŽƐĂŶĐŝŽŶĂĚĂ ͷĂƋƵĞůĂĐĂƉĂnjĚĞŝŶŇƵĞŶĐŝĂƌŽƐŽƵƚƌŽƐ͕
ƋƵĞĞŵĞƌŐĞĨŽƌĂĚĂĞƐƚƌƵƚƵƌĂĨŽƌŵĂůĚĂŽƌŐĂŶŝnjĂĕĆŽͷŐĞƌĂůŵĞŶƚĞĠƚĆŽŝŵƉŽƌƚĂŶƚĞƋƵĂŶƚŽĂŝŶŇƵġŶĐŝĂ
ĨŽƌŵĂů͕ŽƵĂƚĠŵĂŝƐ͘ŵŽƵƚƌĂƐƉĂůĂǀƌĂƐ͕ŽƐůşĚĞƌĞƐƉŽĚĞŵƐƵƌŐŝƌŶĂƚƵƌĂůŵĞŶƚĞĚĞŶƚƌŽĚĞƵŵŐƌƵƉŽŽƵƉŽƌ
ŝŶĚŝĐĂĕĆŽĨŽƌŵĂů͘EĞƐƐĞƐĞŶƟĚŽ͕ƵŵĂĚĂƐŚĂďŝůŝĚĂĚĞƐŝŶƚĞƌƉĞƐƐŽĂŝƐĐƵũŽǀĂůŽƌĠĂůƚŽƉĂƌĂĂƐŽƌŐĂŶŝnjĂĕƁĞƐ
ĠĂůŝĚĞƌĂŶĕĂ͘
ZK/E^͕^͘W͘ŽŵƉŽƌƚĂŵĞŶƚŽŽƌŐĂŶŝnjĂĐŝŽŶĂů͘ϭϭ͘ĞĚ͘^ĆŽWĂƵůŽ͗WƌĞŶƟĐĞ,Ăůů͕ϮϬϬϵ;ĂĚĂƉƚĂĚŽͿ͘

ŽŶƐŝĚĞƌĂŶĚŽĞƐƐĂƐŝŶĨŽƌŵĂĕƁĞƐ͕ĂƐƐŝŶĂůĞ ĂŽƉĕĆŽĞŵƋƵĞƐĞĐĂƌĂĐƚĞƌŝnjĂĐŽƌƌĞƚĂŵĞŶƚĞĂůŝĚĞƌĂŶĕĂŶĂ
ĄƌĞĂĚĞƉƌŽũĞƚŽƐ͘
A ' ĞƐƚŽƌĞƐĚĞƉƌŽũĞƚŽƐĚĞǀĞŵƉƌĞnjĂƌƉĞůŽĚĞƐĞŶǀŽůǀŝŵĞŶƚŽĚĂƐŚĂďŝůŝĚĂĚĞƐŝŶƚĞƌƉĞƐƐŽĂŝƐĚŽƐŵĞŵďƌŽƐ
ĚĞƐĞƵŐƌƵƉŽ͕ĐŽŵŽĂůŝĚĞƌĂŶĕĂĞŽƚƌĂďĂůŚŽĞŵĞƋƵŝƉĞ͕ĞƐƐĞŶĐŝĂŝƐƉĂƌĂŽƐƵĐĞƐƐŽĚŽƐƉƌŽũĞƚŽƐĞŽ
ĂůĐĂŶĐĞĚŽƐŽďũĞƟǀŽƐĞƐƚƌĂƚĠŐŝĐŽƐ͘
B >şĚĞƌĞƐĐŽŵƉĞƌĮƐŵĂŝƐĂƵƚŽĐƌĄƟĐŽƐƚġŵŵĂŝŽƌĐŚĂŶĐĞĚĞƐƵĐĞƐƐŽŶŽ ŐĞƌĞŶĐŝĂŵĞŶƚŽĚĞƉƌŽũĞƚŽƐ͕
ǀŝƐƚŽƋƵĞĞƐƐĂĠƵŵĂĂƟǀŝĚĂĚĞĨƵŶĚĂŵĞŶƚĂůƉĂƌĂƋƵĞŽƐŽďũĞƟǀŽƐĞƐƚƌĂƚĠŐŝĐŽƐĚĂƐŽƌŐĂŶŝnjĂĕƁĞƐƐĞũĂŵ
ĂůĐĂŶĕĂĚŽƐ͘
C >şĚĞƌĞƐĚĞǀĞŵŵĂŶƚĞƌŽstatus quo͕ƉŽŝƐƐƵĂƉŽƐŝĕĆŽĠƌĞƐƵůƚĂĚŽĚĞƵŵĂĞƐĐŽůŚĂĚĂĂĚŵŝŶŝƐƚƌĂĕĆŽ
ƋƵĞ ĞůĞ ĚĞǀĞ ƌĞƉƌĞƐĞŶƚĂƌ͕ ĐĂďĞŶĚŽͲůŚĞƐ ĨĂnjĞƌ ĐŽŵ ƋƵĞ ŽƐ ŽďũĞƟǀŽƐ ĞƐƚƌĂƚĠŐŝĐŽƐ ƐĞũĂŵ ĂůĐĂŶĕĂĚŽƐ
Ğ ŽƐ ƉƌŽũĞƚŽƐ ƐĞũĂŵ ĞŶƚƌĞŐƵĞƐ ŶŽ ƉƌĂnjŽ͕ ĚĞŶƚƌŽ ĚŽ ĞƐĐŽƉŽ ƉůĂŶĞũĂĚŽ Ğ ƌĞƐƉĞŝƚĂŶĚŽ ĂƐ ĞƐƟŵĂƟǀĂƐ
ŽƌĕĂŵĞŶƚĄƌŝĂƐ͘
D >şĚĞƌĞƐ ĚĞ ƉƌŽũĞƚŽƐ ĚĞǀĞŵ ƚĞƌ ĐŽŵŽ ĐĂƌĂĐƚĞƌşƐƟĐĂƐ ƉĞƐƐŽĂŝƐ ĚĞƚĞƌŵŝŶĂĕĆŽ͕ ĐŽŶĮĂŶĕĂ Ğ ǀŽŶƚĂĚĞ͕
ƐĞŶĚŽͲůŚĞƐĚŝƐƉĞŶƐĄǀĞŝƐĂƐŚĂďŝůŝĚĂĚĞƐƚĠĐŶŝĐĂƐ͕ƉŽŝƐĞůĂƐƉŽĚĞŵƐĞƌĚĞƐĞŵƉĞŶŚĂĚĂƐƉĞůŽƐŵĞŵďƌŽƐ
ĚĂĞƋƵŝƉĞ͘
E WƌŽĮƐƐŝŽŶĂŝƐĚŽƟƉŽŝŶƚƌŽƐƉĞĐƟǀŽƐĆŽŝŶĂĚĞƋƵĂĚŽƐƉĂƌĂĨƵŶĕƁĞƐĚĞůŝĚĞƌĂŶĕĂ͕ƉŽŝƐĂƐƚĞŽƌŝĂƐŵŽĚĞƌŶĂƐ
ĚĞŐĞƌĞŶĐŝĂŵĞŶƚŽĚĞƉƌŽũĞƚŽƐĐŽŶƐŝĚĞƌĂŵĂĐŽŵƵŶŝĐĂĕĆŽĐŽŵŽƵŵĚŽƐƉƌŝŶĐŝƉĂŝƐƉĂƉĠŝƐĚŽůşĚĞƌ͘
ƌĞĂůŝǀƌĞ

20 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201721*
QUESTÃO 18
KĚŝĂŐƌĂŵĂĂƐĞŐƵŝƌ͕ĞŵŶŽƚĂĕĆŽWDE;ƵƐŝŶĞƐƐWƌŽĐĞƐƐDĂŶĂŐĞŵĞŶƚEŽƚĂƟŽŶͿ͕ƌĞƉƌĞƐĞŶƚĂŐƌĂĮĐĂŵĞŶƚĞ
ŽƉƌŽĐĞƐƐŽĚĞĂƋƵŝƐŝĕĆŽĚĞŵĂƚĠƌŝĂͲƉƌŝŵĂĚĞƵŵĂŝŶĚƷƐƚƌŝĂ͕ŶŽƋƵĂůĂƉƌĞƐĞŶƚĂͲƐĞŽŇƵdžŽĚĞƚƌĂďĂůŚŽĞŶƚƌĞ
ƐĞƵƐƐĞƚŽƌĞƐĞĨŽƌŶĞĐĞĚŽƌĞƐ͘ĞƐƚĂĐĂͲƐĞƋƵĞ͕ƉĂƌĂĂƚĞŶĚĞƌŶŽƌŵĂƐĚĞƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞƐŽĐŝŽĂŵďŝĞŶƚĂů͕
ĂŝŶĚƷƐƚƌŝĂƚƌĂďĂůŚĂƐŽŵĞŶƚĞĐŽŵĨŽƌŶĞĐĞĚŽƌĞƐŚŽŵŽůŽŐĂĚŽƐ͕ŽƵƐĞũĂ͕ƋƵĞĐƵŵƉƌĞŵƌĞƋƵŝƐŝƚŽƐƚĠĐŶŝĐŽƐ
ĞůĞŐĂŝƐ͘

ŽŵďĂƐĞŶĞƐƐĂƐŝƚƵĂĕĆŽĞŶŽƉƌŽĐĞƐƐŽƌĞƉƌĞƐĞŶƚĂĚŽ͕ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
/͘ KĂďĂƐƚĞĐŝŵĞŶƚŽĚŽĞƐƚŽƋƵĞĞĂĂƵƚŽƌŝnjĂĕĆŽĚŽƉĂŐĂŵĞŶƚŽĂŽĨŽƌŶĞĐĞĚŽƌĚĞƉĞŶĚĞŵĚĂĂƉƌŽǀĂĕĆŽ
ƌĞƐƵůƚĂŶƚĞĚĂĐŽŶĨĞƌġŶĐŝĂĚŽŵĂƚĞƌŝĂůĞŶƚƌĞŐƵĞŶŽĚĞƉſƐŝƚŽ͘
//͘ ^ŽŵĞŶƚĞ ĚĞƉŽŝƐ ĚĞ ƐĞ ĚŝƐƚƌŝďƵŝƌ Ă ŵĂƚĠƌŝĂͲƉƌŝŵĂ ĂŽ ƐĞƚŽƌ ƌĞƋƵŝƐŝƚĂŶƚĞ Ġ ƋƵĞ Ă ĂƵƚŽƌŝnjĂĕĆŽ ĚŽ
ƉĂŐĂŵĞŶƚŽƐĞƌĄƌĞĂůŝnjĂĚĂ͘
///͘ EŽ ĚŝĂŐƌĂŵĂ͕ ƐĆŽ ƌĞƉƌĞƐĞŶƚĂĚŽƐ ĐŝŶĐŽ ŵŽŵĞŶƚŽƐ ĚĞ ĚĞĐŝƐĆŽ ƋƵĞ͕ ĐŽŶĨŽƌŵĞ ƐĞƵ ƌĞƐƵůƚĂĚŽ͕
ĞƐƚĂďĞůĞĐĞŵĐĂŵŝŶŚŽƐĚŝĨĞƌĞŶƚĞƐĚĞƉƌŽƐƐĞŐƵŝŵĞŶƚŽĚŽŇƵdžŽĚĞĂƟǀŝĚĂĚĞƐ͘
/s͘ ŶŽƚĂĮƐĐĂůƐĞƌĄƌĞĐĞďŝĚĂƉĞůŽĚĞƉſƐŝƚŽũƵŶƚŽĐŽŵĂŵĂƚĠƌŝĂͲƉƌŝŵĂĞƐĞƌĄƌĞƉĂƐƐĂĚĂĂŽĮŶĂŶĐĞŝƌŽ
ƐŽŵĞŶƚĞĚĞƉŽŝƐĚĂĂƉƌŽǀĂĕĆŽĚĞƐƐĂŵĂƚĠƌŝĂͲƉƌŝŵĂ͘
V. KƉƌŽĐĞƐƐŽƐĞƌŝĂŽƟŵŝnjĂĚŽƐĞĨŽƐƐĞĐƌŝĂĚŽĞŵĂŶƟĚŽƵŵĐĂĚĂƐƚƌŽĚĞĨŽƌŶĞĐĞĚŽƌĞƐŚŽŵŽůŽŐĂĚŽƐ
ƉĂƌĂ ƐĞ ĞǀŝƚĂƌ Ă ƌĞƉĞƟĕĆŽ ĚĂƐ ƚĂƌĞĨĂƐ Ă ĐĂĚĂ ƌĞƋƵŝƐŝĕĆŽ͖ ĐŽŵ ŝƐƐŽ͕ ƐŽŵĞŶƚĞ ŶŽǀŽƐ ĨŽƌŶĞĐĞĚŽƌĞƐ
ĞdžŝŐŝƌŝĂŵĂĞdžĞĐƵĕĆŽĚĞĂƟǀŝĚĂĚĞƐĚĞŚŽŵŽůŽŐĂĕĆŽ͘
ĐŽƌƌĞƚŽĂƉĞŶĂƐŽƋƵĞƐĞĂĮƌŵĂĞŵ
A /͕//Ğ///͘
B /͕///Ğ/s͘
C /͕/sĞs͘
D //͕///Ğs͘
E //͕/sĞs͘

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO 21

*R43201722*
QUESTÃO 19
ŽŶƐŝĚĞƌĞŽŵŽĚĞůŽĚĞĚĂĚŽƐĂƐĞŐƵŝƌ͘

ĞŵƉƌĞƐĂƋƵĞƐĞƵƟůŝnjŽƵĚŽŵŽĚĞůŽĚĞĚĂĚŽƐĂƉƌĞƐĞŶƚĂĚŽĚĞƐĞũĂǀĂŽďƚĞƌƵŵƌĞůĂƚſƌŝŽĐŽŵĂƋƵĂŶƟĚĂĚĞ
ĞŽƚŽƚĂůĚĞǀĞŶĚĂƐƉŽƌǀĞŶĚĞĚŽƌ͕ĂĐĂĚĂĂŶŽ͕ĐŽŶĨŽƌŵĞĂƚĂďĞůĂĂƐĞŐƵŝƌ͘

ŶŽ sĞŶĚĞĚŽƌ YƵĂŶƟĚĂĚĞĚĞǀĞŶĚĂƐ dŽƚĂůĚĞǀĞŶĚĂƐ

2015 sĞŶĚĞĚŽƌ ϱϯ ϱϰϲϱϴ
2015 sĞŶĚĞĚŽƌ 57 ϯϯϴϳϰ
2015 sĞŶĚĞĚŽƌ 65 ϴϱϰϴϵ
2016 sĞŶĚĞĚŽƌ ϴϬ ϰϱϵϴϳ
2016 sĞŶĚĞĚŽƌ ϳϯ ϴϲϰϱϴ
2016 sĞŶĚĞĚŽƌ 49 ϴϵϰϱϮ
2016 sĞŶĚĞĚŽƌ 95 ϳϴϲϵϴ

22 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201723*
ŽŵďĂƐĞŶĞƐƐĂƐŝŶĨŽƌŵĂĕƁĞƐ͕ĂƐƐŝŶĂůĞĂŽƉĕĆŽĐŽŵĂĐŽŶƐƵůƚĂ^Y>ƋƵĞŐĞƌĂĐŽƌƌĞƚĂŵĞŶƚĞŽƐĚĂĚŽƐĚŽ
ƌĞůĂƚſƌŝŽƐŽůŝĐŝƚĂĚŽƉĞůĂĞŵƉƌĞƐĂ͘
A SELECT
YEAR(p.dt_pedido) AS ano,
v.ds_nome AS vendedor,
COUNT(DISTINCT p.id_pedido) AS qtd_vendas,
SUM(ip.qt_produto * ip.vl_unitario) AS tot_vendas
FROM tb_vendedor v
INNER JOIN tb_pedido p ON v.id_vendedor = p.id_vendedor
INNER JOIN tb_item_pedido ip ON p.id_pedido = ip.id_pedido
GROUP BY year(p.dt_pedido), v.ds_nome
ORDER BY year(p.dt_pedido), v.ds_nome;
B SELECT
YEAR(dt_pedido) AS ano,
v.ds_nome AS vendedor,
COUNT(DISTINCT p.id_pedido) AS qtd_vendas,
SUM(ip.qt_produto * ip.vl_unitario) AS tot_vendas
FROM tb_vendedor v
INNER JOIN tb_pedido p ON v.id_vendedor = p.id_vendedor
INNER JOIN tb_item_pedido ip ON p.id_pedido = ip.id_pedido
GROUP BY dt_pedido, ds_nome
ORDER BY year(p.dt_pedido), v.ds_nome;
C SELECT
YEAR(dt_pedido) AS ano,
v.ds_nome AS vendedor,
AVG(p.id_pedido) AS qtd_vendas,
SUM(ip.qt_produto * ip.vl_unitario) AS tot_vendas
FROM tb_vendedor v
OUTER JOIN tb_pedido p ON v.id_vendedor = p.id_vendedor
OUTER JOIN tb_item_pedido ip ON p.id_pedido = ip.id_pedido
GROUP BY year(p.dt_pedido), v.ds_nome
ORDER BY year(p.dt_pedido), v.ds_nome;
D SELECT
YEAR(p.dt_pedido) AS ano,
v.ds_nome AS vendedor,
COUNT(p.id_pedido) AS qtd_vendas,
SUM(ip.qt_produto * ip.vl_unitario) AS tot_vendas
FROM tb_vendedor v
INNER JOIN tb_pedido p ON v.id_vendedor = p.id_vendedor
INNER JOIN tb_item_pedido ip ON p.id_pedido = ip.id_pedido
GROUP BY p.dt_pedido, v.ds_nome
ORDER BY p.dt_pedido, v.ds_nome;
E SELECT
YEAR(p.dt_pedido) AS ano,
v.ds_nome AS vendedor,
AVG(DISTINCT p.id_pedido) AS qtd_vendas,
SUM(ip.qt_produto * ip.vl_unitario) AS tot_vendas
FROM tb_pedido p
INNER JOIN tb_item_pedido ip ON p.id_pedido = ip.id_pedido
RIGHT JOIN tb_vendedor v ON p.id_vendedor = v.id_vendedor
GROUP BY year(p.dt_pedido), v.ds_nome
ORDER BY year(p.dt_pedido), v.ds_nome;

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO Ϯϯ

*R43201724*
QUESTÃO 20

ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ƉƌŽũĞĐƚĐĂƌƚŽŽŶ͘ĐŽŵх͘ĐĞƐƐŽĞŵ͗ϬϱũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

ŽŶĨŽƌŵĞ ŝůƵƐƚƌĂĚŽ ŶĂ ĮŐƵƌĂ ĂƉƌĞƐĞŶƚĂĚĂ͕ ƐĞ ŽƐ ƌĞƋƵŝƐŝƚŽƐ ŶĆŽ ĨŽƌĞŵ ůĞǀĂŶƚĂĚŽƐ Ğ ĚŽĐƵŵĞŶƚĂĚŽƐ
ĂĚĞƋƵĂĚĂŵĞŶƚĞ͕ Ž ƉƌŽũĞƚŽ ŶĆŽ ƚĞƌĄ ƐƵĐĞƐƐŽ͘  ŝŶĐůƵƐĆŽ ĚĞ ďŽĂƐ ƉƌĄƟĐĂƐ ŶĂ ĞdžĞĐƵĕĆŽ ĚĂƐ ĨĂƐĞƐ ĚĂ
ĞŶŐĞŶŚĂƌŝĂĚĞƌĞƋƵŝƐŝƚŽƐ;ĞůŝĐŝƚĂĕĆŽ͕ĂŶĄůŝƐĞĞŶĞŐŽĐŝĂĕĆŽ͕ĚŽĐƵŵĞŶƚĂĕĆŽ͕ǀĂůŝĚĂĕĆŽĞŐĞƌĞŶĐŝĂŵĞŶƚŽͿ
ƉŽĚĞ ĐŽŶƚƌŝďƵŝƌ ƐŝŐŶŝĮĐĂƟǀĂŵĞŶƚĞ ƉĂƌĂ Ă ŽďƚĞŶĕĆŽ ĚĞ Ƶŵ ƐŽŌǁĂƌĞ ƋƵĞ ĂƚĞŶĚĂ ĂƐ ĞdžƉĞĐƚĂƟǀĂƐ Ğ
ŶĞĐĞƐƐŝĚĂĚĞƐĚŽĐůŝĞŶƚĞ͘
^KDDZs/>>͕/͘͘E͕͘ZE^KD͕:͘An Empirical Study of Industrial Requirements Engineering Process Assessment and Improvement.
:ŽƵƌŶĂůDdƌĂŶƐĂĐƟŽŶƐŽŶ^ŽŌǁĂƌĞŶŐŝŶĞĞƌŝŶŐĂŶĚDĞƚŚŽĚŽůŽŐLJ͕ϭϰ;ϭͿ͕ƉŐ͘ϴϱʹϭϭϳ͕ϮϬϬϱ;ĂĚĂƉƚĂĚŽͿ͘

EĞƐƐĞĐŽŶƚĞdžƚŽ͕ĂƐĂƟǀŝĚĂĚĞƐƌĞĨĞƌĞŶƚĞƐăĨĂƐĞĚĞĂŶĄůŝƐĞĞŶĞŐŽĐŝĂĕĆŽĚĞƌĞƋƵŝƐŝƚŽƐƐĆŽ͗
A  ƌŝŽƌŝnjĂƌƌĞƋƵŝƐŝƚŽƐ͖ĐůĂƐƐŝĮĐĂƌƌĞƋƵŝƐŝƚŽƐ͖ƉůĂŶĞũĂƌĐŽŶŇŝƚŽƐĞƌĞƐŽůǀġͲůŽƐ͘
Ɖ
B ĐƌŝĂƌƵŵƐƵŵĄƌŝŽĚĞƌĞƋƵŝƐŝƚŽƐ͖ĚĞĮŶŝƌƚĞƌŵŽƐĞƐƉĞĐŝĂůŝnjĂĚŽƐ͖ƌĂƐƚƌĞĂƌƌĞƋƵŝƐŝƚŽƐ͘
C ƌĞŐŝƐƚƌĂƌĨŽŶƚĞĚĞƌĞƋƵŝƐŝƚŽƐ͖ƉƌŽĐƵƌĂƌĚŽŵşŶŝŽƐĚĞƌĞƐƚƌŝĕĆŽ͖ŵŽĚĞůĂƌĐĂƐŽƐĚĞƵƐŽ͘
D ƌĂƐƚƌĞĂƌƌĞƋƵŝƐŝƚŽƐ͖ĚĞĮŶŝƌƉŽůşƟĐĂƐĚĞŵƵĚĂŶĕĂĚĞƌĞƋƵŝƐŝƚŽƐ͖ŝŶƚƌŽĚƵnjŝƌĨĞƌƌĂŵĞŶƚĂƐĚĞĂƉŽŝŽ͘
E ĞƐĐƌĞǀĞƌ Ƶŵ ŵĂŶƵĂů ĚĞ ƵƐƵĄƌŝŽ͖ ŽƌŐĂŶŝnjĂƌ ŝŶƐƉĞĕƁĞƐ ĚĞ ƌĞƋƵŝƐŝƚŽƐ͖ ĚĞƐĞŶǀŽůǀĞƌ ĐĂƐŽ ĚĞ ƚĞƐƚĞ
ƉƌĞůŝŵŝŶĂƌ͘
ƌĞĂůŝǀƌĞ

24 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201725*
QUESTÃO 21
ŽŶƐŝĚĞƌĞ Ƶŵ ƉĂŝŶĞů ůƵŵŝŶŽƐŽ ƌĞƉƌĞƐĞŶƚĂĚŽ ƉŽƌ ƵŵĂ ŵĂƚƌŝnj ƋƵĂĚƌĂĚĂ ĚĞ ŽƌĚĞŵ Ŷ͕ ƐĞŶĚŽ Ŷ Ƶŵ
ŶƷŵĞƌŽŝŶƚĞŝƌŽşŵƉĂƌ͘ĐŽƌĚĞĐĂĚĂĐĠůƵůĂĠĚĞĮŶŝĚĂƉĞůŽĞůĞŵĞŶƚŽcor[i, j]ƵƟůŝnjĂĚŽŶĂƉŽƐŝĕĆŽ
ĐŽƌƌĞƐƉŽŶĚĞŶƚĞŶŽƉĂŝŶĞů͘ŽŶƐŝĚĞƌĞ͕ĂŝŶĚĂ͕ƋƵĞĂĨƵŶĕĆŽpar(x)ĚĞǀŽůǀĞǀĞƌĚĂĚĞŝƌŽƐĞŽĂƌŐƵŵĞŶƚŽx
ĨŽƌƵŵŶƷŵĞƌŽƉĂƌ͘KƚƌĞĐŚŽĚĞĐſĚŝŐŽĂƐĞŐƵŝƌĨŽŝĞůĂďŽƌĂĚŽƉĂƌĂƉƌŽĚƵnjŝƌĚĞƚĞƌŵŝŶĂĚŽƉĂĚƌĆŽŶŽƉĂŝŶĞů͘
...
m = (n+1)/2
para i = 1 até n faça
para j = 1 até n faça
se ((par(i) e par(j)) e ((i - j = 0) ou ((i + j) = (n + 1)) ou (i = m) ou (j = m)) então
cor[i,j] = preto
senão
cor[i,j] = branco
¿PVH
¿PSDUD
¿PSDUD
...

EĞƐƐĂƐŝƚƵĂĕĆŽ͕ƐĞŽǀĂůŽƌĚĞŶĨŽƌŝŐƵĂůĂϳ͕ŽƉĂĚƌĆŽƋƵĞƐĞƌĄƉƌŽĚƵnjŝĚŽŶŽƉĂşŶĞůĠ

A D

B E

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO 25

*R43201726*
QUESTÃO 22 QUESTÃO 23
K K/d ϱ ĨŽƌŶĞĐĞ Ƶŵ ŵŽĚĞůŽ ĂďƌĂŶŐĞŶƚĞ ƋƵĞ ZĞĐĞŶƚĞŵĞŶƚĞ͕ ǀĂƌŝĂŶƚĞƐ ĚĞ ƌĂŶƐŽŵǁĂƌĞ
ĂƵdžŝůŝĂĂƐŽƌŐĂŶŝnjĂĕƁĞƐĂĂƟŶŐŝƌĞŵƐĞƵƐŽďũĞƟǀŽƐĚĞ ƉƌŽǀŽĐĂƌĂŵ ƵŵĂ ŽŶĚĂ ĚĞ ƐĞƋƵĞƐƚƌŽƐ ĚŝŐŝƚĂŝƐ͕ ƋƵĞ
'ŽǀĞƌŶĂŶĕĂĞ'ĞƐƚĆŽĚĞdĞĐŶŽůŽŐŝĂĚĂ/ŶĨŽƌŵĂĕĆŽ͘ ĂĨĞƚŽƵŚŽƐƉŝƚĂŝƐ͕ŽƉĞƌĂĚŽƌĂƐĚĞƚĞůĞĐŽŵƵŶŝĐĂĕƁĞƐ
ĞƵƐƵĄƌŝŽƐƌĞƐŝĚĞŶĐŝĂŝƐ͘
ůĞ ďĂƐĞŝĂͲƐĞ Ğŵ ĐŝŶĐŽ ƉƌŝŶĐşƉŝŽƐ ďĄƐŝĐŽƐ ƉĂƌĂ
'ŽǀĞƌŶĂŶĕĂ Ğ 'ĞƐƚĆŽ ĚĞ d/ ŶĂƐ ŽƌŐĂŶŝnjĂĕƁĞƐ͘ KƐ ƌĂŶƐŽŵǁĂƌĞƐ ƐĆŽ ƵƚŝůŝnjĂĚŽƐ ĐŽŵ Ž ŽďũĞƚŝǀŽ
ĚĞĞŶƚƌĂƌŶŽƐƐŝƐƚĞŵĂƐĐŽƌƉŽƌĂƚŝǀŽƐƉŽƌŵĞŝŽĚĂ
ĞŶƚƌĞĞůĞƐ͕ĚĞƐƚĂĐĂͲƐĞŽƚĞƌĐĞŝƌŽƉƌŝŶĐşƉŝŽ͗ĂƉůŝĐĂƌ ƌĞĚĞ Ğ ĐƌŝƉƚŽŐƌĂĨĂƌ ƚŽĚŽƐ ŽƐ ĚĂĚŽƐ ĚĂ ĞŵƉƌĞƐĂ͕
ƵŵDŽĚĞůŽjŶŝĐŽ/ŶƚĞŐƌĂĚŽ͘ ĚĞŵŽĚŽƋƵĞƉŽƐƐĂŵĞdžŝŐŝƌƵŵƌĞƐŐĂƚĞĨŝŶĂŶĐĞŝƌŽ
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ŝƐĂĐĂ͘ŽƌŐх͘ ƉĂƌĂůŝďĞƌĄͲůŽƐ͘
ĐĞƐƐŽĞŵ͗ϭϴũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ũƵŶŝƉĞƌŶĞƚǁŽƌŬƐ͘ĐŽŵ͘ďƌх͘
ĐĞƐƐŽĞŵ͗ϭϬũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘
ĞĂĐŽƌĚŽĐŽŵŽƚĞƌĐĞŝƌŽƉƌŝŶĐşƉŝŽ͕ŽK/dϱƉŽĚĞ
ƐĞƌĐŽŶƐŝĚĞƌĂĚŽƵŵŵŽĚĞůŽƷŶŝĐŽĞŝŶƚĞŐƌĂĚŽƉŽƌƋƵĞ ŽŶƐŝĚĞƌĂŶĚŽ ĂƐ ŝŶĨŽƌŵĂĕƁĞƐ ĚŽ ƚĞdžƚŽ͕ ĂǀĂůŝĞ
ĂƐ ĂĮƌŵĂĕƁĞƐ Ă ƐĞŐƵŝƌ͕ Ğŵ ƌĞůĂĕĆŽ ăƐ ŵĞĚŝĚĂƐ
A ŝŶĐŽƌƉŽƌĂ Ž /d/> ƉĂƌĂ ŝŶĨƌĂĞƐƚƌƵƚƵƌĂ͕ ŽƉĞƌĂĕĆŽ ĚĞ ƉƌĞǀĞŶĕĆŽ ƋƵĞ ĚĞǀĞŵ ĐŽŵƉŽƌ Ă ƉŽůşƟĐĂ ĚĞ
ĞŐĞƌĞŶĐŝĂŵĞŶƚŽĚĞƐĞƌǀŝĕŽƐĚĞd/ĞŽWDK< ƐĞŐƵƌĂŶĕĂĐŽƌƉŽƌĂƟǀĂĐŽŶƚƌĂĞƐƐĞƟƉŽĚĞŵĂůǁĂƌĞ.
ƉĂƌĂĂŐĞƐƚĆŽĚĞƉƌŽũĞƚŽƐ͘ /͘ ĞǀĞͲƐĞ ŵĂŶƚĞƌ Ž ƚƌĞŝŶĂŵĞŶƚŽ ĐŽŶƐƚĂŶƚĞ
B ĠĐŽŵƉůĞƚŽŶĂĐŽďĞƌƚƵƌĂĚĂŽƌŐĂŶŝnjĂĕĆŽ͕ŽƋƵĞ ĚŽƐƵƐƵĄƌŝŽƐĞŵƌĞůĂĕĆŽĂŽƵƐŽĚĞe-mail e
ĚĞƐĐĂƌƚĂĂŶĞĐĞƐƐŝĚĂĚĞĚĞƵƟůŝnjĂĕĆŽĚĞŽƵƚƌŽƐ ƐşƟŽƐƐĞŐƵƌŽƐ͕ƐƵƐƉĞŝƚŽƐŽƵĨĂůƐŽƐ͘
ŵŽĚĞůŽƐ͕ƉĂĚƌƁĞƐĞƉƌĄƟĐĂƐ͘ //͘ ĞǀĞͲƐĞ ŐĂƌĂŶƟƌ Ă ĞdžŝƐƚġŶĐŝĂ ĚĞ ƵŵĂ ďŽĂ
C ƵŶŝĮĐĂ ŐŽǀĞƌŶĂŶĕĂ Ğ ŐĞƐƚĆŽ Ğŵ ƵŵĂ ƷŶŝĐĂ ƉŽůşƟĐĂ ĚĞ ĐŽŵďĂƚĞ Ğ ƌĞĐƵƉĞƌĂĕĆŽ ĐŽŶƚƌĂ
ĚŝƐĐŝƉůŝŶĂ͕ĐŽŵĂƟǀŝĚĂĚĞƐǀŽůƚĂĚĂƐĂƵŵƷŶŝĐŽ ĚĞƐĂƐƚƌĞƐĞŵƌĞůĂĕĆŽăƐĐſƉŝĂƐĚĞƐĞŐƵƌĂŶĕĂ͘
ƉƌŽƉſƐŝƚŽĚĞŶƚƌŽĚŽŵŽĚĞůŽŽƌŐĂŶŝnjĂĐŝŽŶĂů͘ ///͘ ĞǀĞͲƐĞƉƌĞǀĞŶŝƌĂĐŽŶƚĂŵŝŶĂĕĆŽƉŽƌŵĞŝŽ
D ƵƟůŝnjĂŽWZ/EϮĐŽŵŽŵŽĚĞůŽĚĞŵĂƚƵƌŝĚĂĚĞ ĚĞĨĞƌƌĂŵĞŶƚĂƐĐĂƉĂnjĞƐĚĞĚĞƚĞĐƚĂƌĂƚĂƋƵĞƐ
ĚĞƉƌŽĐĞƐƐŽƉĂƌĂŵĞĚŝƌĂŵĂƚƵƌŝĚĂĚĞĂƚƵĂůĚŽƐ ĚĞ ĨŽƌĕĂ ďƌƵƚĂ͕ ĐĂƌĂĐƚĞƌşƐƟĐŽƐ ĚĞƐƐĞƐ
ƉƌŽĐĞƐƐŽƐĚĞd/ĚĂŽƌŐĂŶŝnjĂĕĆŽĞŵĞůŚŽƌĄͲůŽƐ͘ ǁŽƌŵƐ͕ Ğ ĐƵũŽ ŽďũĞƟǀŽ Ġ ĐŽŶƚĂŵŝŶĂƌ ŽƐ
E ĞƐƚĄĂůŝŶŚĂĚŽĂŽƵƚƌŽƐƉĂĚƌƁĞƐĞŵŽĚĞůŽƐŵĂŝƐ ĐŽŵƉƵƚĂĚŽƌĞƐĚĂƌĞĚĞ͘
ƌĞĐĞŶƚĞƐ͕ Ž ƋƵĞ ƉĞƌŵŝƚĞ ƋƵĞ Ă ŽƌŐĂŶŝnjĂĕĆŽ Ž ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ
ĂĚŽƚĞĐŽŵŽƉƌŝŶĐŝƉĂůŝŶƚĞŐƌĂĚŽƌĚŽŵŽĚĞůŽĚĞ
ŐŽǀĞƌŶĂŶĕĂĞŐĞƐƚĆŽ͘ A /͕ĂƉĞŶĂƐ͘
B ///͕ĂƉĞŶĂƐ͘
ƌĞĂůŝǀƌĞ
C /Ğ//͕ĂƉĞŶĂƐ͘
D //Ğ///͕ĂƉĞŶĂƐ͘
E /͕//Ğ///͘
ƌĞĂůŝǀƌĞ

26 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO


Yh^dKϮϰ
WŽƌŵĞŝŽĚŽƉƌŽĐĞƐƐŽĚĞĂůŝŶŚĂŵĞŶƚŽĞƐƚƌĂƚĠŐŝĐŽĚĂ
dĞĐŶŽůŽŐŝĂĚĂ/ŶĨŽƌŵĂĕĆŽ;d/ͿƉƌŽĐƵƌĂͲƐĞƚĂŵďĠŵ
ĚĞƚĞƌŵŝŶĂƌ Ž ĂůŝŶŚĂŵĞŶƚŽ ŶŽ ƋƵĞ Ěŝnj ƌĞƐƉĞŝƚŽ Ă
ĂƌƋƵŝƚĞƚƵƌĂ͕ ŝŶĨƌĂĞƐƚƌƵƚƵƌĂ͕ ĂƉůŝĐĂĕƁĞƐ͕ ƉƌŽĐĞƐƐŽƐ
Ğ ŽƌŐĂŶŝnjĂĕĆŽ ƌĞůĂƟǀŽƐ ăƐ ŶĞĐĞƐƐŝĚĂĚĞƐ ƉƌĞƐĞŶƚĞƐ
Ğ ĨƵƚƵƌĂƐ ĚŽ ŶĞŐſĐŝŽ͘ ŶƚƌĞ ĂƐ ŶĞĐĞƐƐŝĚĂĚĞƐ ĚĞ
ĂƉůŝĐĂĕƁĞƐ ƉĂƌĂ ĂƚĞŶĚĞƌ ă ĐŽŶƟŶƵŝĚĂĚĞ Ğ ăƐ
ĞƐƚƌĂƚĠŐŝĂƐĚĞŶĞŐſĐŝŽ͕ĚĞƐƚĂĐĂŵͲƐĞĂƉůŝĐĂĕƁĞƐĚĞ
/ (Business Intelligence) ĚĞƐƟŶĂĚĂƐ ă ĂŶĄůŝƐĞ ĚŽ
ĂŵďŝĞŶƚĞĚĞŶĞŐſĐŝŽƐĚĂĞŵƉƌĞƐĂ͘
&ZEE^͕͖͘͘Zh͕s͘&͘ĚĞ͘/ŵƉůĂŶƚĂŶĚŽĂŐŽǀĞƌŶĂŶĕĂĚĞd/͗
ĚĂĞƐƚƌĂƚĠŐŝĂăŐĞƐƚĆŽĚŽƐƉƌŽĐĞƐƐŽƐĞƐĞƌǀŝĕŽƐ͘ϰĞĚ͘^ĆŽWĂƵůŽ͗
ƌĂƐƉŽƌƚ͕ϮϬϭϰ;ĂĚĂƉƚĂĚŽͿ͘
ƉĂƌƟƌĚĞƐƐĞƚĞdžƚŽ͕ĠĐŽƌƌĞƚŽĂĮƌŵĂƌƋƵĞ
A Ž
  ĚĞƐĞŶŚŽ ĚĂ ĂƌƋƵŝƚĞƚƵƌĂ ĚĞ d/ ĐŽŶƚĞŵƉůĂ
ĂŵƉůĂŵĞŶƚĞ ĂƐ ŶĞĐĞƐƐŝĚĂĚĞƐ ƉƌĞƐĞŶƚĞƐ Ğ
ĨƵƚƵƌĂƐĚŽŶĞŐſĐŝŽĚĂĞŵƉƌĞƐĂ͘
B Ă  ĞƐƚƌĂƚĠŐŝĂ ĚĞ d/ ĚĞǀĞ ƐĞƌǀŝƌ ĚĞ ďĂƐĞ ƉĂƌĂ Ž
ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽĚĂĞƐƚƌĂƚĠŐŝĂĚĂĞŵƉƌĞƐĂ͕ĚĞ
ŵŽĚŽĂĚĞůŝŶĞĂƌĂĞƐƚƌĂƚĠŐŝĂĐŽƌƉŽƌĂƟǀĂ͘
C Ă Ɛ ĂƉůŝĐĂĕƁĞƐ ĚĞ / ĐŽŶƐƟƚƵĞŵ Ƶŵ ŝƚĞŵ
ŝŵƉŽƌƚĂŶƚĞŶŽƉŽƌƞſůŝŽĚĞĂƉůŝĐĂĕƁĞƐĚĞd/ƉĂƌĂ
ĂƉŽŝĂƌĂĞƐƚƌĂƚĠŐŝĂĚĂĞŵƉƌĞƐĂ͘
D Ă  ĐŽŶƟŶƵŝĚĂĚĞ Ğ Ă ĞdžƉĂŶƐĆŽ ĚŽ ŶĞŐſĐŝŽ
ĚĂ ĞŵƉƌĞƐĂ ĚĞƉĞŶĚĞŵ ĞdžĐůƵƐŝǀĂŵĞŶƚĞ ĚŽ
ƉŽƚĞŶĐŝĂůĚĞĂůŝŶŚĂŵĞŶƚŽĚĞd/ăĞƐƚƌĂƚĠŐŝĂĚĂ
ĞŵƉƌĞƐĂ͘
E Ă ĂƌƋƵŝƚĞƚƵƌĂĞĂŝŶĨƌĂĞƐƚƌƵƚƵƌĂĚĞd/ŶĞĐĞƐƐĄƌŝĂƐ
ĂŽ ĂƚĞŶĚŝŵĞŶƚŽ ĚĂ ĞƐƚƌĂƚĠŐŝĂ ĚĂ ĞŵƉƌĞƐĂ ƐĆŽ
ĞƐƚĂďĞůĞĐŝĚĂƐ Ă ƉĂƌƟƌ ĚŽƐ ƉƌŽĐĞƐƐŽƐ ĚĞ d/ Ğŵ ĐŽƌƌĞƚŽĂƉĞŶĂƐŽƋƵĞƐĞĂĮƌŵĂĞŵ
ŽƉĞƌĂĕĆŽ͘
A /Ğ//͘
ƌĞĂůŝǀƌĞ
B /Ğ/s͘
TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO
*R43201727*
Yh^dKϮϱ
K ƵƐŽ ĚĂƐ ƚĠĐŶŝĐĂƐ ĚĞ WD ;Business Process
ManagementͿ ǀŝƐĂŵ ă ŵĞůŚŽƌŝĂ ĐŽŶƚşŶƵĂ ĚŽ
ĚĞƐĞŵƉĞŶŚŽ Ğ ă ďƵƐĐĂ ĚĞ ƌĞƐƵůƚĂĚŽƐ ĐŽŶƐŝƐƚĞŶƚĞƐ
Ğ ĂůŝŶŚĂĚŽƐ ĂŽƐ ŽďũĞƚŝǀŽƐ ĞƐƚƌĂƚĠŐŝĐŽƐ ĚĂ
ĞŵƉƌĞƐĂ͕ƐĞũĂŵŽƐƉƌŽĐĞƐƐŽƐĂƵƚŽŵĂƚŝnjĂĚŽƐŽƵ
ŶĆŽ͕ Ğ ƐĞƵƐ ďĞŶĞĨşĐŝŽƐ ŝŶĐůƵĞŵ Ž ĂƵŵĞŶƚŽ ĚĞ
ƉƌŽĚƵƚŝǀŝĚĂĚĞ Ğ Ă ƌĞĚƵĕĆŽ ĚĞ ĞƌƌŽƐ͕ ĐƵƐƚŽƐ Ğ
ĚĞƐƉĞƌĚşĐŝŽ͘
ŽŶƐŝĚĞƌĂŶĚŽ ĂƐ ĨĞƌƌĂŵĞŶƚĂƐ ĚĞ d/ ƋƵĞ
ĐŽŶƚƌŝďƵĞŵ ƉĂƌĂ Ă ĞĨŝĐĄĐŝĂ ĚĂ ŝŵƉůĞŵĞŶƚĂĕĆŽ
ĚĞWDŶĂƐŽƌŐĂŶŝnjĂĕƁĞƐ͕ĂǀĂůŝĞĂƐĂĨŝƌŵĂĕƁĞƐĂ
ƐĞŐƵŝƌ͕ĞŵƌĞůĂĕĆŽăƐŽƉŽƌƚƵŶŝĚĂĚĞƐĚĞŵĞůŚŽƌŝĂ
ŶŽƐƉƌŽĐĞƐƐŽƐĚĞŶĞŐſĐŝŽ͘
/͘  ƵƟůŝnjĂĕĆŽ ĚĞ ^K ;Service Oriented
ArchitectureͿ ĐŽŶƚƌŝďƵŝ ƉĂƌĂ Ă ĐƌŝĂĕĆŽ ĚĞ
ƐŝƐƚĞŵĂƐ ĐŽƌƉŽƌĂƟǀŽƐ ƋƵĞ ƐĞ ĂĚĂƉƚĂŵ ĂŽƐ
ƌĞƋƵŝƐŝƚŽƐĚĞWD͘
//͘ WĂƌĂ Ă ŝŵƉůĞŵĞŶƚĂĕĆŽ ĚĞ ƐŽŌǁĂƌĞƐ ƋƵĞ
ƌĞƐƉĞŝƚĞŵĂƐŝŶƚĂdžĞWD͕ĚĞǀĞͲƐĞƚĞƌĂĐĞƐƐŽ
ĂŽĐſĚŝŐŽĨŽŶƚĞƉĂƌĂŝĚĞŶƟĮĐĂƌŽƉĂĚƌĆŽĚĞ
ĂƌŵĂnjĞŶĂŵĞŶƚŽĚĞĚĂĚŽƐ͘
///͘  ĨĞƌƌĂŵĞŶƚĂ ĚĞ WD ĐŚĂŵĂĚĂ D
;ƵƐŝŶĞƐƐ ĐƟǀŝƚLJ DŽŶŝƚŽƌŝŶŐͿ Ġ ƵƟůŝnjĂĚĂ
ƉĂƌĂ Ă ŵŽĚĞůĂŐĞŵ ĚĞ ƉƌŽĐĞƐƐŽƐ Ğ Ž
ŐĞƌĞŶĐŝĂŵĞŶƚŽĚĞĚĂĚŽƐ͘
/s͘  ƵƟůŝnjĂĕĆŽ ĚĞ WD^ ;Business Process
Management SystemsͿ ƉĞƌŵŝƚĞ ŐĞƌĂƌ
ĂƉůŝĐĂĕƁĞƐĞĨŽƌŶĞĐĞƌƐƵƉŽƌƚĞăĞdžĞĐƵĕĆŽĚĞ
ŽƉĞƌĂĕƁĞƐĚĞŶĞŐſĐŝŽ͘
C ///Ğ/s͘
D /͕//Ğ///͘
E //͕///Ğ/s͘
27
*R43201728*
QUESTÃO 26
ĞƌƚĂŵĞŶƚĞ͕ ƵŵĂ ĞŵƉƌĞƐĂ ĐŽŵ Ƶŵ ǀŽůƵŵĞ ĚĞ
ϭϬ ϬϬϬ ŶŽƚĂƐ ĮƐĐĂŝƐ ƉŽƌ ŵġƐ ;Ğ ĐŽŵ ǀĄƌŝŽƐ ŝƚĞŶƐ
ƉŽƌ ŶŽƚĂ ĮƐĐĂůͿ ŶĆŽ ƵƐĂƌĄ ĐſƉŝĂƐ ĚĞƐƐĂƐ ŶŽƚĂƐ
ĐŽŵŽŵĞŝŽĚĞĞŶƚƌĂĚĂĚĞĚĂĚŽƐƐŽďƌĞƌĞĐĞŝƚĂƐŶŽƐ
ƐƵďƐŝƐƚĞŵĂƐĚĞĐŽŶƚĂƐĂƌĞĐĞďĞƌĞĚĞĐŽŶƚĂďŝůŝĚĂĚĞ͘
/ƐƐŽ ĞƋƵŝǀĂůĞƌŝĂ Ă ĐůĂƐƐŝĮĐĂƌ Ğ ĞĨĞƚƵĂƌ ϭϬ ϬϬϬ ŽƵ
ŵĂŝƐ ůĂŶĕĂŵĞŶƚŽƐ͕ ƌĞƐƉĞĐƟǀĂŵĞŶƚĞ͕ ƉĂƌĂ ĐĂĚĂ
ĐůŝĞŶƚĞ͕ ĚĞ ĂĐŽƌĚŽ ĐŽŵ Ž ƐĞƵ ĐſĚŝŐŽ ĐŽŶƚĄďŝů͘
WŽƌ ŽƵƚƌŽ ůĂĚŽ͕ ĚĞ ĂůŐƵŵĂ ĨŽƌŵĂ͕ Ž ƐŝƐƚĞŵĂ ĚĞ
ĐŽŶƚĂƐ Ă ƌĞĐĞďĞƌ ĚĞǀĞ ΗŝŶĨŽƌŵĂƌΗ ĂŽ ƐŝƐƚĞŵĂ ĚĞ
ĐŽŶƚĂďŝůŝĚĂĚĞ ŽƐ ƌĞĐĞďŝŵĞŶƚŽƐ ĚĞ ĐůŝĞŶƚĞƐ͘ Ă
ŵĞƐŵĂĨŽƌŵĂ͕ƉŽĚĞƐĞƌŝŶǀŝĄǀĞůŽƌĞŐŝƐƚƌŽĐŽŶƚĄďŝů
ĚĞƵŵƉŽƌƵŵĚŽƐĐŽŵƉƌŽǀĂŶƚĞƐĚĞƌĞĐĞďŝŵĞŶƚŽ͘
/K͕^͘Z͘^ŝƐƚĞŵĂĚĞŝŶĨŽƌŵĂĕĆŽ͗ƵŵĞŶĨŽƋƵĞŐĞƌĞŶĐŝĂů. Ϯ͘ĞĚ͘
^ĆŽWĂƵůŽ͗ƚůĂƐ͕ϮϬϬϴ;ĂĚĂƉƚĂĚŽͿ͘
 ƐŝƚƵĂĕĆŽ ĚĞƐĐƌŝƚĂ ŶŽ ƚĞdžƚŽ Ġ Ƶŵ ơƉŝĐŽ ĐĂƐŽ ĚĞ
ƉƌŽďůĞŵĂĂƐĞƌƌĞƐŽůǀŝĚŽĐŽŵ
A ĚĂƚĂǁĂƌĞŚŽƵƐĞ͕ Ƶŵ ĚĞƉſƐŝƚŽ ĚĞ ĚĂĚŽƐ
ŽƌŝĞŶƚĂĚŽ ƉŽƌ ĂƐƐƵŶƚŽ͕ ŝŶƚĞŐƌĂĚŽ͕ ŶĆŽ ǀŽůĄƟů͕
ǀĂƌŝĄǀĞůĐŽŵŽƚĞŵƉŽ͕ƉĂƌĂĂƉŽŝĂƌĂƐĚĞĐŝƐƁĞƐ
ŐĞƌĞŶĐŝĂŝƐ͘
B ^K ;Service Oriented ArchitectureͿ͕ ƵŵĂ
ĂƌƋƵŝƚĞƚƵƌĂƉƌŽƉŽƐƚĂƉĂƌĂŝŶƚĞƌŽƉĞƌĂďŝůŝĚĂĚĞĚĞ
ƐŝƐƚĞŵĂƐƉŽƌŵĞŝŽĚĞƵŵĐŽŶũƵŶƚŽĚĞŝŶƚĞƌĨĂĐĞƐ
ĚĞƐĞƌǀŝĕŽƐ͘
C ZW;Enterprise Resource PlanningͿ͕ƵŵƐŽŌǁĂƌĞ
ƋƵĞŝŶƚĞŐƌĂƚŽĚŽƐŽƐĚĂĚŽƐĞƉƌŽĐĞƐƐŽƐĚĞƵŵĂ
ŽƌŐĂŶŝnjĂĕĆŽĞŵƵŵƷŶŝĐŽƐŝƐƚĞŵĂ͘
D ' ;'ĞƐƚĆŽ ůĞƚƌƀŶŝĐĂ ĚĞ ŽĐƵŵĞŶƚŽƐͿ͕ Ƶŵ
ĐŽŶũƵŶƚŽ ĚĞ ƚĞĐŶŽůŽŐŝĂƐ ƋƵĞ ƉĞƌŵŝƚĞ Ă ƵŵĂ
ĞŵƉƌĞƐĂŐĞƌĞŶĐŝĂƌƐĞƵƐĚŽĐƵŵĞŶƚŽƐĞŵĨŽƌŵĂ
ĚŝŐŝƚĂů͘
E ŐĞƐƚĆŽĚŽĐŽŶŚĞĐŝŵĞŶƚŽ͕ƵŵĂĄƌĞĂĚĞĂƚƵĂĕĆŽ
ƚƌĂŶƐǀĞƌƐĂů ƌĞůĂĐŝŽŶĂĚĂ͕ ƐŽďƌĞƚƵĚŽ͕ ă ŐĞƐƚĆŽ
ĞƐƚƌĂƚĠŐŝĐĂ͕ ƚĞŽƌŝĂ ĚĂƐ ŽƌŐĂŶŝnjĂĕƁĞƐ͕ ƐŝƐƚĞŵĂ
ĚĞŝŶĨŽƌŵĂĕĆŽ͕ŐĞƐƚĆŽĚĂƚĞĐŶŽůŽŐŝĂ͕ĞăƐĄƌĞĂƐ
ŵĂŝƐƚƌĂĚŝĐŝŽŶĂŝƐ͘
ƌĞĂůŝǀƌĞ
QUESTÃO 27
ǀŝƌƚƵĂůŝnjĂĕĆŽƉĞƌŵŝƚĞƋƵĞƵŵƷŶŝĐŽĐŽŵƉƵƚĂĚŽƌ
ŚŽƐƉĞĚĞ ĚŝǀĞƌƐĂƐ ŵĄƋƵŝŶĂƐ ǀŝƌƚƵĂŝƐ͕ ĐĂĚĂ ƵŵĂ
ĐŽŵƐĞƵƉƌſƉƌŝŽƐŝƐƚĞŵĂŽƉĞƌĂĐŝŽŶĂů͘ƐƐĂƚĠĐŶŝĐĂ
ŐĂŶŚŽƵ ŝŵƉŽƌƚąŶĐŝĂ Ğ ĐŽŶŚĞĐŝŵĞŶƚŽ ƉƷďůŝĐŽ Ă
ƉĂƌƟƌĚĂĚĠĐĂĚĂĚĞϭϵϵϬĞ͕ĂƚƵĂůŵĞŶƚĞ͕ǀĞŵƐĞŶĚŽ
ƵƟůŝnjĂĚĂƉĂƌĂƌĞƐŽůǀĞƌĚŝǀĞƌƐŽƐƟƉŽƐĚĞƉƌŽďůĞŵĂƐ͘
ŽŶƐŝĚĞƌĂŶĚŽ ŽƐ ĚŝǀĞƌƐŽƐ ĂƐƉĞĐƚŽƐ Ă ƐĞƌĞŵ
ŽďƐĞƌǀĂĚŽƐŶĂƵƟůŝnjĂĕĆŽĚĂǀŝƌƚƵĂůŝnjĂĕĆŽ͕ĂǀĂůŝĞĂƐ
ĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
/͘ hŵƐŝƐƚĞŵĂŽƉĞƌĂĐŝŽŶĂůĞdžĞĐƵƚĂĚŽĞŵƵŵĂ
ŵĄƋƵŝŶĂ ǀŝƌƚƵĂů ƵƟůŝnjĂ Ƶŵ ƐƵďĐŽŶũƵŶƚŽ ĚĂ
ŵĞŵſƌŝĂĚŝƐƉŽŶşǀĞůŶĂŵĄƋƵŝŶĂƌĞĂů͘
//͘ hŵĂ ĚĂƐ ĂƉůŝĐĂĕƁĞƐ ĚĂ ǀŝƌƚƵĂůŝnjĂĕĆŽ Ġ Ă
ĚŝƐƉŽŶŝďŝůŝnjĂĕĆŽ ĚĞ ŵƷůƟƉůŽƐ ƐŝƐƚĞŵĂƐ
ŽƉĞƌĂĐŝŽŶĂŝƐƉĂƌĂƚĞƐƚĞĚĞƐŽŌǁĂƌĞ.
///͘ hŵƐŝƐƚĞŵĂŽƉĞƌĂĐŝŽŶĂůĞdžĞĐƵƚĂĚŽĞŵƵŵĂ
ŵĄƋƵŝŶĂǀŝƌƚƵĂůĂƉƌĞƐĞŶƚĂƵŵĚĞƐĞŵƉĞŶŚŽ
ƐƵƉĞƌŝŽƌĂŽƋƵĞĂůĐĂŶĕĂƌŝĂƋƵĂŶĚŽĞdžĞĐƵƚĂĚŽ
ĚŝƌĞƚĂŵĞŶƚĞŶĂŵĞƐŵĂŵĄƋƵŝŶĂƌĞĂů͘
ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ
A /͕ĂƉĞŶĂƐ͘
B ///͕ĂƉĞŶĂƐ͘
C /Ğ//͕ĂƉĞŶĂƐ͘
D //Ğ///͕ĂƉĞŶĂƐ͘
E /͕//Ğ///͘
ƌĞĂůŝǀƌĞ

Ϯϴ TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201729*
QUESTÃO 28 QUESTÃO 29
Ž ƚĞƌĐĞŝƌŝnjĂƌĞŵ Ž ĂŵďŝĞŶƚĞ ĚĞ dĞĐŶŽůŽŐŝĂ ĚĂ hŵĐĂƐŽĚĞƵƐŽĠĂĚĞƐĐƌŝĕĆŽĚĞƐĞƋƵġŶĐŝĂƐĚĞĂĕƁĞƐ
/ŶĨŽƌŵĂĕĆŽ ;d/Ϳ͕ ĂƐ ĞŵƉƌĞƐĂƐ ĮĐĂŵ ůŝǀƌĞƐ ĚĂ ƌĞĂůŝnjĂĚĂƐƉĞůŽƐŝƐƚĞŵĂƋƵĞƉƌŽƉŽƌĐŝŽŶĂƌĞƐƵůƚĂĚŽƐ
ĐŽŵƉůĞdžŝĚĂĚĞ ŽƉĞƌĂĐŝŽŶĂů ƉĂƌĂ ƐĞ ĐŽŶĐĞŶƚƌĂƌĞŵ ŽďƐĞƌǀĄǀĞŝƐ ĚĞ ǀĂůŽƌ ƉĂƌĂ Ƶŵ ĚĞƚĞƌŵŝŶĂĚŽ ĂƚŽƌ͕
ŶĂƋƵŝůŽ ƋƵĞ ƐĂďĞŵ͕ ŽƵ ƐĞũĂ ŶĂƐ ĂĕƁĞƐ ǀŽůƚĂĚĂƐ ă Ġ ƵƟůŝnjĂĚŽ ƉĂƌĂ ĞƐƚƌƵƚƵƌĂƌ Ž ĐŽŵƉŽƌƚĂŵĞŶƚŽ ĚĞ
ĐŽŶƐĞĐƵĕĆŽ ĚĞ ƐƵĂ ĂƟǀŝĚĂĚĞ Įŵ͘ ĞƐƐĞ ŵŽĚŽ͕ Ă Ƶŵ ƐŝƐƚĞŵĂ Ğ Ġ ƌĞĂůŝnjĂĚŽ ƉŽƌ ƵŵĂ ĐŽůĂďŽƌĂĕĆŽ͘
ƚĞƌĐĞŝƌŝnjĂĕĆŽĚĞƐƐĞĂŵďŝĞŶƚĞƉĞƌŵŝƚĞƋƵĞĂĞƋƵŝƉĞ ŝĂŐƌĂŵĂƐĚĞĐĂƐŽĚĞƵƐŽĂďƌĂŶŐĞŵĂǀŝƐĆŽĞƐƚĄƟĐĂ
ĚĞ d/ ĚĂ ŝŶƐƟƚƵŝĕĆŽ ƉŽƐƐĂ ƐĞ ĚĞĚŝĐĂƌ ă ŵĞůŚŽƌŝĂ ĚŽ ƐŝƐƚĞŵĂ͘ ƐƐĞƐ ĚŝĂŐƌĂŵĂƐ ƐĆŽ ŝŵƉŽƌƚĂŶƚĞƐ
Ğ ă ŝŶŽǀĂĕĆŽ ĚĂƐ ĂĕƁĞƐ ơƉŝĐĂƐ ĚĂ ŝŶƐƟƚƵŝĕĆŽ͕ ƉƌŝŶĐŝƉĂůŵĞŶƚĞƉĂƌĂĂŽƌŐĂŶŝnjĂĕĆŽĞĂŵŽĚĞůĂŐĞŵ
ƚŽƌŶĂŶĚŽͲƐĞ ƉĂƌƚĞ ŝŵƉŽƌƚĂŶƚĞ ĚŽ ŶĞŐſĐŝŽ͕ ƵŵĂ ĚĞĐŽŵƉŽƌƚĂŵĞŶƚŽƐĚŽƐŝƐƚĞŵĂ͘
ǀĞnjƋƵĞĚĞŝdžĂŵĚĞƚĞƌĐŽŵŽƉƌŝŶĐŝƉĂůĂƚƌŝďƵŝĕĆŽĂ
KK,͕'͘ZhDh',͕D͘:K^KE͕/͘hD>͗
ŵĂŶƵƚĞŶĕĆŽĚĂŝŶĨƌĂĞƐƚƌƵƚƵƌĂĚĞd/͘ 'ƵŝĂĚŽƵƐƵĄƌŝŽ;ĂĚĂƉƚĂĚŽͿ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ĞdžĂŵĞ͘Ăďƌŝů͘ĐŽŵ͘ďƌͬƚĞĐŶŽůŽŐŝĂ͘
ĐĞƐƐŽĞŵ͗ϮϰũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘ EĞƐƐĞ ĐŽŶƚĞdžƚŽ͕ ĂĐĞƌĐĂ ĚĂ ĚĞƐĐƌŝĕĆŽ ĚĞ ĐĂƐŽƐ ĚĞ
ƵƐŽ͕ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
ƉĂƌƟƌĚŽĐŽŶĐĞŝƚŽĚĞƚĞƌĐĞŝƌŝnjĂĕĆŽ;outsourcingͿ
ĂƉůŝĐĄǀĞůăĄƌĞĂĚĞd/͕ĂǀĂůŝĞĂƐĂƐƐĞƌĕƁĞƐĂƐĞŐƵŝƌĞ /͘ ŵďŽƌĂĂĚĞƐĐƌŝĕĆŽĚĞĐĂƐŽƐĚĞƵƐŽĞŶĨŽƋƵĞ
ĂƌĞůĂĕĆŽƉƌŽƉŽƐƚĂĞŶƚƌĞĞůĂƐ͘ ƌĞƋƵŝƐŝƚŽƐ ĨƵŶĐŝŽŶĂŝƐ͕ ĞůĂ ƚĂŵďĠŵ ƉŽĚĞ
ĞƐƉĞĐŝĮĐĂƌ ƌĞƋƵŝƐŝƚŽƐ ŶĆŽ ĨƵŶĐŝŽŶĂŝƐ͕ ĚĞ
/͘ ĐŽŵƉƵƚĂĕĆŽĞŵŶƵǀĞŵĠƵŵĂĨĞƌƌĂŵĞŶƚĂ ĨŽƌŵĂĂĐŽŵƵŶŝĐĂƌĚĞĐŝƐƁĞƐƋƵĞĚĞǀĞŵƐĞƌ
ŝŵƉŽƌƚĂŶƚĞƉĂƌĂŽoutsourcing ĚĞdĞĐŶŽůŽŐŝĂ ĐŽŶƐŝĚĞƌĂĚĂƐŶŽŶşǀĞůĚĞƉƌŽũĞƚŽ͕ŶŽĐŝĐůŽĚĞ
ĚĂ/ŶĨŽƌŵĂĕĆŽ͘ ǀŝĚĂĚŽƐŽŌǁĂƌĞ.
WKZYh //͘ EĂ ĨĂƐĞ ĚĞ ĞůŝĐŝƚĂĕĆŽ ĚĞ ƌĞƋƵŝƐŝƚŽƐ ĚĞ Ƶŵ
//͘ K outsourcing ĚĞ cloud ĐŽůŽĐĂ ĐŽŵƉƵƚĂĚŽƌĞƐ ƉƌŽĐĞƐƐŽ ĚĞ ƐŽŌǁĂƌĞ͕ ĂƌƚĞĨĂƚŽƐ ĐŽŵŽ
ĚĞ ƉŽŶƚĂ ă ĚŝƐƉŽƐŝĕĆŽ ĚĂƐ ĞŵƉƌĞƐĂƐ͕ Ž ƉƌŽƚſƟƉŽƐĚĞŝŶƚĞƌĨĂĐĞƐŐƌĄĮĐĂƐĞĚŝĂŐƌĂŵĂƐ
ƋƵĞ ĨĂǀŽƌĞĐĞ Ă ĂŐŝůŝĚĂĚĞ ŽƉĞƌĂĐŝŽŶĂů Ğ ĚĞ ĂƟǀŝĚĂĚĞƐ hD> ƉŽĚĞŵ ƐĞƌ ƵƐĂĚŽƐ
ŐĂƌĂŶƚĞƋƵĞĂĄƌĞĂĚĞd/ƉƌŽŵŽǀĂŝŶŽǀĂĕƁĞƐ ĐŽŵŽ ƐƵƉŽƌƚĞ ă ĞƐĐƌŝƚĂ Ğ ă ĐŽŵƉƌĞĞŶƐĆŽ
ĞƐƚƌĂƚĠŐŝĐĂƐĞƚƌĂŶƐĨŽƌŵĂĚŽƌĂƐ͘ ĚĂ ĚĞƐĐƌŝĕĆŽ ĚĞ ĐĂƐŽƐ ĚĞ ƵƐŽ Ğŵ ĐĞŶĄƌŝŽƐ
 ƌĞƐƉĞŝƚŽ ĚĞƐƐĂƐ ĂƐƐĞƌĕƁĞƐ͕ ĂƐƐŝŶĂůĞ Ă ŽƉĕĆŽ ĐŽŵƉůĞdžŽƐ͕ƋƵĞĞŶǀŽůǀĞŵŵƵŝƚĂƐĐŽŶĚŝĕƁĞƐ
ĐŽƌƌĞƚĂ͘ ĞƌĞƐƚƌŝĕƁĞƐ͘
///͘  ƉĂƌƟƌ ĚĂ ĚĞƐĐƌŝĕĆŽ ĚĞ ĐĂƐŽƐ ĚĞ ƵƐŽ͕ ƋƵĞ
A  ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐǀĞƌĚĂĚĞŝƌĂƐ͕
ĞƐƚĂďĞůĞĐĞŽŇƵdžŽĞĂƐƌĞŐƌĂƐĚĞŝŶƚĞƌĂĕĆŽ
ĞĂ//ĠƵŵĂũƵƐƟĮĐĂƟǀĂĐŽƌƌĞƚĂĚĂ/͘
ĞŶƚƌĞƵƐƵĄƌŝŽĞƐŝƐƚĞŵĂƉŽƌŵĞŝŽĚŽƐĐĞŶĄƌŝŽƐ
B ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐǀĞƌĚĂĚĞŝƌĂƐ͕ ƉƌŝŶĐŝƉĂůĞĂůƚĞƌŶĂƟǀŽƐ͕ƉŽĚĞŵƐĞƌĞƐĐƌŝƚŽƐ
ŵĂƐĂ//ŶĆŽĠƵŵĂũƵƐƟĮĐĂƟǀĂĐŽƌƌĞƚĂĚĂ/͘ ĐĂƐŽƐ ĚĞ ƚĞƐƚĞ ĐĂŝdžĂͲƉƌĞƚĂ ƉĂƌĂ ǀĂůŝĚĂĕĆŽ
C ĂƐƐĞƌĕĆŽ/ĠƵŵĂƉƌŽƉŽƐŝĕĆŽǀĞƌĚĂĚĞŝƌĂ͕ĞĂ// ĨƵŶĐŝŽŶĂů ĚŽ ƐŽŌǁĂƌĞ͕ ĂŶƚĞĐŝƉĂŶĚŽͲƐĞ Ž
ĠƵŵĂƉƌŽƉŽƐŝĕĆŽĨĂůƐĂ͘ ƉůĂŶĞũĂŵĞŶƚŽĚĞƚĞƐƚĞƐƉĂƌĂĂŶƚĞƐĚĂƐĨĂƐĞƐ
D ĂƐƐĞƌĕĆŽ/ĠƵŵĂƉƌŽƉŽƐŝĕĆŽĨĂůƐĂ͕ĞĂ//ĠƵŵĂ ĚĞƉƌŽũĞƚŽĞĐŽĚŝĮĐĂĕĆŽ͘
ƉƌŽƉŽƐŝĕĆŽǀĞƌĚĂĚĞŝƌĂ͘
ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ
E ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐĨĂůƐĂƐ͘
A /͕ĂƉĞŶĂƐ͘
ƌĞĂůŝǀƌĞ
B //͕ĂƉĞŶĂƐ͘
C /Ğ///͕ĂƉĞŶĂƐ͘
D //Ğ///͕ĂƉĞŶĂƐ͘
E /͕//Ğ///͘

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO 29

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QUESTÃO 30
hŵĂ ĞŵƉƌĞƐĂ ĚĞ ŵĠĚŝŽ ƉŽƌƚĞ ƐŽĨƌĞƵ Ƶŵ
ĂƚĂƋƵĞ hacker Ğ ĂůŐƵŶƐ ĚĞ ƐĞƵƐ ƐŝƐƚĞŵĂƐ ĨŽƌĂŵ
ĐŽŵƉƌŽŵĞƟĚŽƐ͘ ĞƉŽŝƐ ĚĞ ĂůŐƵŶƐ ĚŝĂƐ͕ Ă ĞƋƵŝƉĞ
ĚĞ dĞĐŶŽůŽŐŝĂ ĚĂ /ŶĨŽƌŵĂĕĆŽ ;d/Ϳ ĚĞƐƐĂ ĞŵƉƌĞƐĂ
ĐŽŶƐĞŐƵŝƵ ƌĞĞƐƚĂďĞůĞĐĞƌ ŽƐ ƐŝƐƚĞŵĂƐ͕ ƚĞŶĚŽ Ă
ŐĞƐƚŽƌĂĚĞd/ĂƉƌĞƐĞŶƚĂĚŽƵŵƉůĂŶŽƉĂƌĂĂĚŝƌĞƚŽƌŝĂ
ĐŽŵ Ž ŝŶƚƵŝƚŽ ĚĞ ĐƌŝĂƌ Ƶŵ ƐĞƚŽƌ ĞƐƉĞĐŝĂůŝnjĂĚŽ Ğŵ
ƐĞŐƵƌĂŶĕĂĚĂŝŶĨŽƌŵĂĕĆŽƉĂƌĂĞǀŝƚĂƌŶŽǀŽƐĂƚĂƋƵĞƐ͘
ƉſƐĂĂŶĄůŝƐĞĚŽƐƌŝƐĐŽƐĞďĞŶĞİĐŝŽƐĚŽƉůĂŶŽ͕Ă
ĚŝƌĞƚŽƌŝĂĂƉƌŽǀŽƵĂŝŵƉůĂŶƚĂĕĆŽĚŽƌĞĨĞƌŝĚŽƐĞƚŽƌ
ĚĞƐĞŐƵƌĂŶĕĂĚĂŝŶĨŽƌŵĂĕĆŽ͘
 ƉĂƌƟƌ ĚŽ ĐĞŶĄƌŝŽ ĚĞƐĐƌŝƚŽ͕ĂǀĂůŝĞ ĂƐ ĂƐƐĞƌĕƁĞƐ Ă
ƐĞŐƵŝƌĞĂƌĞůĂĕĆŽƉƌŽƉŽƐƚĂĞŶƚƌĞĞůĂƐ͘
QUESTÃO 31
 d/ sĞƌĚĞ ĞƐƚĄ ĂƐƐŽĐŝĂĚĂ ă ƵƟůŝnjĂĕĆŽ ĞĮĐŝĞŶƚĞ
ĚŽƐƌĞĐƵƌƐŽƐŽƌŐĂŶŝnjĂĐŝŽŶĂŝƐĞăŵŝŶŝŵŝnjĂĕĆŽĚŽƐ
ĞĨĞŝƚŽƐ ŶŽĐŝǀŽƐ ĂŽ ŵĞŝŽ ĂŵďŝĞŶƚĞ ŽĐĂƐŝŽŶĂĚŽƐ
ƉĞůŽ ƵƐŽ ĚĂ dĞĐŶŽůŽŐŝĂ ĚĂ /ŶĨŽƌŵĂĕĆŽ ;d/Ϳ͘
ƐƐĂƐ ƚĞĐŶŽůŽŐŝĂƐ ƐĆŽ ĨĞŝƚĂƐ ĚĞ ƉƌŽĚƵƚŽƐ
ƋƵşŵŝĐŽƐ͕ ŵĞƚĂŝƐ ƉĞƐĂĚŽƐ͕ ŵĂƚĞƌŝĂŝƐ ƐŝŶƚĠƟĐŽƐ
ĞƚĐ͘ ŽŶƐŝĚĞƌĂŶĚŽ ƋƵĞ ĞdžŝƐƟƌĆŽ ϭϬ ďŝůŚƁĞƐ ĚĞ
ƉĞƐƐŽĂƐŶŽŶŽƐƐŽƉůĂŶĞƚĂĞŵϮϬϱϬ͕ƚĞƌĞŵŽƐƋƵĞ
ŐĞƌŝƌ ƚĂŶƚŽ Ž ŝŵƉĂĐƚŽ ĂŵďŝĞŶƚĂů ĚĂ ƚĞĐŶŽůŽŐŝĂ͕
ƋƵĂŶƚŽ ƵƐĂƌ ĞƐƚĂ ŵĞƐŵĂ ƚĞĐŶŽůŽŐŝĂ ƉĂƌĂ ĂũƵĚĂƌ
Ă ŐĞƌĞŶĐŝĂƌ Ž ŝŵƉĂĐƚŽ ĚĂ ĞƐƉĠĐŝĞ ŚƵŵĂŶĂ ŶŽ
ƉůĂŶĞƚĂ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ƐƵƐƚĞŶƫ͘ĐŽŵ͘ďƌх͘
ĐĞƐƐŽĞŵ͗ϮϭũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

/͘  ŝŵƉůĂŶƚĂĕĆŽ ĚĞ Ƶŵ ƐĞƚŽƌ ĚĞ ƐĞŐƵƌĂŶĕĂ  ƉĂƌƟƌ ĚĞƐƐĂƐ ŝŶĨŽƌŵĂĕƁĞƐ Ğ ĐŽŶƐŝĚĞƌĂŶĚŽ Ž
ĚĂ ŝŶĨŽƌŵĂĕĆŽ ĞƐƚĄ ĂƐƐŽĐŝĂĚĂ ĂŽ ĐŽŶĐĞŝƚŽĚĞd/sĞƌĚĞ͕ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ ĚĞ ƵŵĂ ƉŽůşƟĐĂ ĚĞ /͘ hŵ ĚŽƐ ƉŝůĂƌĞƐ ĚĂ d/ sĞƌĚĞ Ġ Ă ďƵƐĐĂ ĚĞ
ƐĞŐƵƌĂŶĕĂĚĂŝŶĨŽƌŵĂĕĆŽ͕ƋƵĞĠƵŵĐŽŶũƵŶƚŽ ĐŽŶƐĐŝĞŶƟnjĂĕĆŽ ĚŽ ƵƐƵĄƌŝŽ ŶĂ ĂĚŽĕĆŽ
ĚĞ ŶŽƌŵĂƐ͕ ŵĠƚŽĚŽƐ Ğ ƉƌŽĐĞĚŝŵĞŶƚŽƐ ĚĞ ĂĕƁĞƐ ƐƵƐƚĞŶƚĄǀĞŝƐ͕ ƚĂŝƐ ĐŽŵŽ͗ ƌĞĚƵnjŝƌ
ƵƟůŝnjĂĚŽƐƉĂƌĂĂŵĂŶƵƚĞŶĕĆŽĚĂƐĞŐƵƌĂŶĕĂ ŝŵƉƌĞƐƐƁĞƐ ŝŶƷƚĞŝƐ ĞĐŽŶŽŵŝnjĂŶĚŽ ƉĂƉĞů Ğ
ĚĂ ŝŶĨŽƌŵĂĕĆŽ͕ ĚĞǀĞŶĚŽ ƐĞƌ ĨŽƌŵĂůŝnjĂĚĂ Ğ ƟŶƚĂͬtoner Ğ ĞǀŝƚĂƌ Ž ĞŶǀŝŽ ĚĞƐŶĞĐĞƐƐĄƌŝŽ
ĚŝǀƵůŐĂĚĂĂƚŽĚŽƐŽƐƵƐƵĄƌŝŽƐ͘ ĚĞe-mailsƌĞĚƵnjŝŶĚŽŽŐĂƐƚŽĚĞĞŶĞƌŐŝĂĚŽ
WKZYh ƐŝƐƚĞŵĂĞĚŽƌĞĐĞƉƚŽƌ͘
//͘ ŝŵƉůĂŶƚĂĕĆŽĚĞƵŵƐŝƐƚĞŵĂĚĞŐĞƐƚĆŽĚĂ //͘ EĂůŝŶŚĂĚĞĞĮĐŝġŶĐŝĂĞŶĞƌŐĠƟĐĂĞƐƚĆŽŽƐdata
ƐĞŐƵƌĂŶĕĂ ĚĂ ŝŶĨŽƌŵĂĕĆŽ ;^'^/Ϳ ƉƌĞƐĞƌǀĂ centersǀĞƌĚĞƐ͕ŶŽƐƋƵĂŝƐĂǀŝƌƚƵĂůŝnjĂĕĆŽĚĞ
Ă ĐŽŶĮĚĞŶĐŝĂůŝĚĂĚĞ͕ Ă ŝŶƚĞŐƌŝĚĂĚĞ Ğ Ă ƐĞƌǀŝĚŽƌĞƐƉŽĚĞƐĞƌƵƟůŝnjĂĚĂƉĂƌĂĨĂnjĞƌĐŽŵ
ĚŝƐƉŽŶŝďŝůŝĚĂĚĞ ĚĂ ŝŶĨŽƌŵĂĕĆŽ͕ ƉŽƌ ŵĞŝŽ ƋƵĞƵŵĂƷŶŝĐĂŵĄƋƵŝŶĂİƐŝĐĂ͕ĐŽŶƐŝĚĞƌĂŶĚŽ
ĚĂ ĂƉůŝĐĂĕĆŽ ĚĞ Ƶŵ ƉƌŽĐĞƐƐŽ ĚĞ ŐĞƐƚĆŽ ƐƵĂ ĐĂƉĂĐŝĚĂĚĞ ĚĞ ƉƌŽĐĞƐƐĂŵĞŶƚŽ͕ ĞŵƵůĞ
ĚĞ ƌŝƐĐŽƐ͕ Ğ ĨŽƌŶĞĐĞ͕ ƉĂƌĂ ĂƐ ƉĂƌƚĞƐ ĚŝǀĞƌƐĂƐŵĄƋƵŝŶĂƐ͘
ŝŶƚĞƌĞƐƐĂĚĂƐ͕ Ă ĐŽŶĮĂŶĕĂ ĚĞ ƋƵĞ ŽƐ ƌŝƐĐŽƐ ///͘ hŵ ĞƋƵşǀŽĐŽ ĐŽŵƵŵ Ġ ĐŽŶƐŝĚĞƌĂƌ ĂĕƁĞƐ
ƐĆŽ ĂĚĞƋƵĂĚĂŵĞŶƚĞ ŐĞƌĞŶĐŝĂĚŽƐ͕ ƐĞŶĚŽ ƌĞůĂƟǀĂƐĂŽůŝdžŽĞůĞƚƌƀŶŝĐŽĐŽŵŽĂĕƁĞƐĚĞd/
ŝŵƉŽƌƚĂŶƚĞƋƵĞŽ^'^/ĞƐƚĞũĂŝŶƚĞŐƌĂĚŽĂŽƐ sĞƌĚĞ Ă ƐĞƌĞŵ ĂĚŽƚĂĚĂƐ ƉĞůĂ ŽƌŐĂŶŝnjĂĕĆŽ͕
ƉƌŽĐĞƐƐŽƐĚĂŽƌŐĂŶŝnjĂĕĆŽĞăƐƵĂĞƐƚƌƵƚƵƌĂ ƉŽŝƐ ĞƐƐĂƐ ƋƵĞƐƚƁĞƐ ĞƐƚĆŽ ĨŽƌĂ ĚĞ ƐƵĂ
ŐůŽďĂů͘ ŐŽǀĞƌŶĂŶĕĂ͘
 ƌĞƐƉĞŝƚŽ ĚĞƐƐĂƐ ĂƐƐĞƌĕƁĞƐ͕ ĂƐƐŝŶĂůĞ Ă ŽƉĕĆŽ ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ
ĐŽƌƌĞƚĂ͘
A /͕ĂƉĞŶĂƐ͘
A ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐǀĞƌĚĂĚĞŝƌĂƐ͕
ĞĂ//ĠƵŵĂũƵƐƟĮĐĂƟǀĂĐŽƌƌĞƚĂĚĂ/͘ B ///͕ĂƉĞŶĂƐ͘
B ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐǀĞƌĚĂĚĞŝƌĂƐ͕ C /Ğ//͕ĂƉĞŶĂƐ͘
ŵĂƐĂ//ŶĆŽĠƵŵĂũƵƐƟĮĐĂƟǀĂĐŽƌƌĞƚĂĚĂ/͘ D //Ğ///͕ĂƉĞŶĂƐ͘
C ĂƐƐĞƌĕĆŽ/ĠƵŵĂƉƌŽƉŽƐŝĕĆŽǀĞƌĚĂĚĞŝƌĂ͕ĞĂ// E /͕//Ğ///͘
ĠƵŵĂƉƌŽƉŽƐŝĕĆŽĨĂůƐĂ͘ ƌĞĂůŝǀƌĞ
D ĂƐƐĞƌĕĆŽ/ĠƵŵĂƉƌŽƉŽƐŝĕĆŽĨĂůƐĂ͕ĞĂ//ĠƵŵĂ
ƉƌŽƉŽƐŝĕĆŽǀĞƌĚĂĚĞŝƌĂ͘
E ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐĨĂůƐĂƐ͘

ϯϬ TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO


QUESTÃO 32
EŽ ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ ĚĞ ƵŵĂ ďĂƐĞ ĚĞ ĚĂĚŽƐ
ĚĞ ƉĞƐƐŽĂů ĚĞ ƵŵĂ ĞŵƉƌĞƐĂ͕ Ğŵ ƋƵĞ ĨŽƌĂŵ
ƌĞŐŝƐƚƌĂĚŽƐ ŽƐ ĚĂĚŽƐ ĚĞ ƚŽĚŽƐ ŽƐ ĨƵŶĐŝŽŶĄƌŝŽƐ͕
ĨŽŝ ŝŶĐůƵşĚŽ Ƶŵ ĐĂŵƉŽ ;ƌĞĚ ŇĂŐͿ ƋƵĞ ƐŝŶĂůŝnjĂǀĂ
ƋƵĂŶĚŽ Ă ĂƉŽƐĞŶƚĂĚŽƌŝĂ ĚŽ ĨƵŶĐŝŽŶĄƌŝŽ ĞƐƚĂǀĂ ƐĞ
ĂƉƌŽdžŝŵĂŶĚŽ͕ŽƵƋƵĂŶĚŽĞůĞũĄĞƐƚĂǀĂŚĂďŝůŝƚĂĚŽĂ
ƌĞƋƵĞƌĞƌĂƉĞŶƐĆŽ͘ƵƌĂŶƚĞƚŽĚĂĂĚĠĐĂĚĂĚĞϭϵϴϬ͕
ĞƐƐĂ ĨƵŶĐŝŽŶĂůŝĚĂĚĞ ĞƐƚĞǀĞ ĂƟǀĂ Ğ͕ ƐĞŵƉƌĞ ƋƵĞ
ĞůĂĞƌĂƐŝŶĂůŝnjĂĚĂĞŵƌĞůĂĕĆŽĂĂůŐƵŵĨƵŶĐŝŽŶĄƌŝŽ͕
Ă ĞŵƉƌĞƐĂ Ž ĚĞƐƉĞĚŝĂ͕ ŵĞƐŵŽ ĂƉſƐ ĚĠĐĂĚĂƐ ĚĞ
ƐĞƌǀŝĕŽƐ͘ ŵ ϭϵϵϭ͕ Ă ũƵƐƟĕĂ ƌĞĐŽŶŚĞĐĞƵ Ž ĚŝƌĞŝƚŽ
ĚĞ ĞdžͲĨƵŶĐŝŽŶĄƌŝŽƐ ĚĞƐƐĂ ĞŵƉƌĞƐĂ ƉŽƌ ĚĞŵŝƐƐĆŽ
ŝŶũƵƐƚĂ͕ĞĚĞƚĞƌŵŝŶŽƵŽƉĂŐĂŵĞŶƚŽĚĞŝŶĚĞŶŝnjĂĕƁĞƐ
ƋƵĞĐŚĞŐĂƌĂŵĂƐĞƌƐƵƉĞƌŝŽƌĞƐĂZΨϵϬϬŵŝůŚƁĞƐ͘
ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ĐŽŵƉĞƐŽĐŝĞƚLJ͘ďůŽŐƐƉŽƚ͘ĐŽŵ͘ďƌх͘
ĐĞƐƐŽĞŵ͗ϭϰũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘
Žŵ ďĂƐĞ ŶĞƐƐĞ ĐĂƐŽ͕ ĂƐƐŝŶĂůĞ Ă ŽƉĕĆŽ ƋƵĞ
ĂƉƌĞƐĞŶƚĂŽĚĞǀĞƌŝŶĨƌŝŶŐŝĚŽĚŽſĚŝŐŽĚĞƟĐĂĚĂ
^ŽĐŝĞĚĂĚĞƌĂƐŝůĞŝƌĂĚĞŽŵƉƵƚĂĕĆŽ͘
A ZĞƐƉĞŝƚĂƌĂůĞŐŝƐůĂĕĆŽǀŝŐĞŶƚĞ͕ŽŝŶƚĞƌĞƐƐĞƐŽĐŝĂů
ĞŽƐĚŝƌĞŝƚŽƐĚĞƚĞƌĐĞŝƌŽƐ͘
B ŽŶƚƌŝďƵŝƌƉĂƌĂŽďĞŵͲĞƐƚĂƌƐŽĐŝĂů͕ƉƌŽŵŽǀĞŶĚŽ͕
ƐĞŵƉƌĞ ƋƵĞ ƉŽƐƐşǀĞů͕ Ă ŝŶĐůƵƐĆŽ ĚĞ ƚŽĚŽƐ ŽƐ
ƐĞƚŽƌĞƐĚĂƐŽĐŝĞĚĂĚĞ͘
C 'ƵĂƌĚĂƌ ƐŝŐŝůŽ ƉƌŽĮƐƐŝŽŶĂů ĚĂƐ ŝŶĨŽƌŵĂĕƁĞƐ Ă
ƋƵĞƟǀĞƌĂĐĞƐƐŽĞŵĚĞĐŽƌƌġŶĐŝĂĚĂƐĂƟǀŝĚĂĚĞƐ
ĞdžĞƌĐŝĚĂƐ͘
D ƐĨŽƌĕĂƌͲƐĞ ƉĂƌĂ ĂĚƋƵŝƌŝƌ ĐŽŶƟŶƵĂŵĞŶƚĞ
ĐŽŵƉĞƚġŶĐŝĂƚĠĐŶŝĐĂĞƉƌŽĮƐƐŝŽŶĂů͕ĞŵĂŶƚĞƌͲƐĞ
ƐĞŵƉƌĞ ĂƚƵĂůŝnjĂĚŽ Ğŵ ƌĞůĂĕĆŽ ĂŽƐ ĂǀĂŶĕŽƐ ĚĂ
ƉƌŽĮƐƐĆŽ͘
E ,ŽŶƌĂƌ ĐŽŵƉƌŽŵŝƐƐŽƐ͕ ĐŽŶƚƌĂƚŽƐ͕ ƚĞƌŵŽƐ ĚĞ
ƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞ͕ ĚŝƌĞŝƚŽƐ ĚĞ ƉƌŽƉƌŝĞĚĂĚĞ͕ A /͕ĂƉĞŶĂƐ͘
copyrightsĞƉĂƚĞŶƚĞƐ͘
ƌĞĂůŝǀƌĞ
*R43201731*
QUESTÃO 33
Žŵ Ž ŽďũĞƟǀŽ ĚĞ ĨĂĐŝůŝƚĂƌ Ž ƉƌŽĐĞƐƐŽ ĚĞ
ŝŶƚĞƌĐŽŶĞĐƟǀŝĚĂĚĞ Ğŵ ƌĞĚĞƐ͕ ĐŽŶƐŝĚĞƌĂŶĚŽͲƐĞ
ŽƐ ĚŝǀĞƌƐŽƐ ƟƉŽƐ ĚĞ ĚŝƐƉŽƐŝƟǀŽƐ͕ ŵĄƋƵŝŶĂƐ Ğ
ĨĂďƌŝĐĂŶƚĞƐ͕ ĨŽŝ ĚĞƐĞŶǀŽůǀŝĚŽ Ƶŵ ŵŽĚĞůŽ ĚĞ
ĂƌƋƵŝƚĞƚƵƌĂͲƉĂĚƌĆŽ ĚĞŶŽŵŝŶĂĚŽ ŵŽĚĞůŽ K^/͕ ƋƵĞ
ĐŽŶƚĠŵƐĞƚĞĐĂŵĂĚĂƐ͕ĚĞƐĐƌŝƚĂƐĂƐĞŐƵŝƌ͗
ͻ İƐŝĐĂͲƚƌĂŶƐŵŝƐƐĆŽĚĞďŝƚƐ͖ĞƐƚĂďĞůĞĐŝŵĞŶƚŽ
ĚĞ ĐŽŶĞdžƁĞƐ İƐŝĐĂƐ͖ ŵŽĚƵůĂĕĆŽ ĂŶĂůſŐŝĐĂ
ĞĚŝŐŝƚĂů͖
ͻ ĞŶůĂĐĞĚĞĚĂĚŽƐͲĚĞůŝŶĞĂŵĞŶƚŽĚĞƋƵĂĚƌŽƐ͖
ĐŽŶƚƌŽůĞĚĞĂĐĞƐƐŽĂŽŵĞŝŽ͖
ͻ ƌĞĚĞͲĐŽŶƚƌŽůĞĚĞĐŽŶŐĞƐƟŽŶĂŵĞŶƚŽ͖
ͻ ƚƌĂŶƐƉŽƌƚĞ Ͳ ĚĞƚĞĐĕĆŽ Ğ ĐŽƌƌĞĕĆŽ ĚĞ ĞƌƌŽƐ
ĮŵĂĮŵ͖ĐŽŶƚƌŽůĞĚĞŇƵdžŽ͖ŵƵůƟƉůĞdžĂĕĆŽ͖
ͻ ƐĞƐƐĆŽͲŐĞƌġŶĐŝĂĚĞĚŝĄůŽŐŽ͖ƐŝŶĐƌŽŶŝnjĂĕĆŽ͖
ŐĞƌġŶĐŝĂĚĞĂƟǀŝĚĂĚĞ͖
ͻ ĂƉƌĞƐĞŶƚĂĕĆŽ Ͳ ĐŽŶǀĞƌƐĆŽ ĚĞ ĨŽƌŵĂƚŽƐ͖
ĐƌŝƉƚŽŐƌĂĮĂ͖ĐŽŵƉƌĞƐƐĆŽĚĞĚĂĚŽƐ͖
ͻ ĂƉůŝĐĂĕĆŽ Ͳ ĐŽƌƌĞŝŽ ĞůĞƚƌƀŶŝĐŽ͖ ƚĞƌŵŝŶĂů
ǀŝƌƚƵĂů͖ƐĞƌǀŝĕŽƐĚŝǀĞƌƐŽƐ͘
Žŵ ďĂƐĞ ŶŽ ŵŽĚĞůŽ K^/ ĚĞƐĐƌŝƚŽ͕ ĂǀĂůŝĞ ĂƐ
ĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͕ĞŵƌĞůĂĕĆŽăĐĂŵĂĚĂĞŵƋƵĞ
ĐĂĚĂĚŝƐƉŽƐŝƟǀŽĚĞŝŶƚĞƌĐŽŶĞdžĆŽĂƚƵĂ͘
/͘ KŐĂƚĞǁĂLJĂƚƵĂŶĂƐĐĂŵĂĚĂƐĚĞĂƉůŝĐĂĕĆŽ͕
ĂƉƌĞƐĞŶƚĂĕĆŽ͕ƐĞƐƐĆŽĞƚƌĂŶƐƉŽƌƚĞ͘
//͘ K ƐǁŝƚĐŚ ĂƚƵĂ ŶĂ ĐĂŵĂĚĂ ĚĞ ĞŶůĂĐĞ ĚĞ
ĚĂĚŽƐ͘
///͘ K ƌŽƚĞĂĚŽƌ ĂƚƵĂ ŶĂ ĐĂŵĂĚĂ ĚĞ ĞŶůĂĐĞ ĚĞ
ĚĂĚŽƐĞŶĂĚĞƌĞĚĞ͘
ĐŽƌƌĞƚŽŽƋƵĞƐĞĂĮƌŵĂĞŵ
B ///͕ĂƉĞŶĂƐ͘
C /Ğ//͕ĂƉĞŶĂƐ͘
D //Ğ///͕ĂƉĞŶĂƐ͘
E /͕//Ğ///͘
ƌĞĂůŝǀƌĞ

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO ϯϭ

*R43201732*
Yh^dKϯϰ
ƵŶŝĚĂĚĞĚĞdĞĐŶŽůŽŐŝĂĚĂ/ŶĨŽƌŵĂĕĆŽ;d/ͿĚĞƵŵĂĚĞƚĞƌŵŝŶĂĚĂĞŵƉƌĞƐĂĠǀŝƐƚĂĐŽŵŽƌƵŝŵ͕ƉŽŝƐŶĆŽ
ƉƌŽĚƵnjŶşǀĞŝƐĚĞƐĞƌǀŝĕŽĂĚĞƋƵĂĚŽƐ͘,ĄĂůŐƵŶƐŵĞƐĞƐ͕ĂƉſƐĂĨƵƐĆŽĚĞƐƐĂĞŵƉƌĞƐĂĐŽŵƵŵĂŽƵƚƌĂĚŽ
ŵĞƐŵŽƌĂŵŽ͕ĨŽŝŶŽŵĞĂĚŽƵŵŶŽǀŽĞdžĞĐƵƟǀŽ͕ƋƵĞƐĞƐĞŶƚĞƉƌĞŽĐƵƉĂĚŽĐŽŵŽĚĞƐĞŵƉĞŶŚŽĚĂƵŶŝĚĂĚĞ
ĚĞd/ĞƉƌĞƚĞŶĚĞŵĞůŚŽƌĄͲůŽ͘hŵĂƋƵĞƐƚĆŽĐŽŶơŶƵĂĠƋƵĞŶŽǀŽƐƉƌŽĚƵƚŽƐĚĂĞŵƉƌĞƐĂƐĆŽŝŶƚƌŽĚƵnjŝĚŽƐ
ƐĞŵƋƵĞĂĞƋƵŝƉĞĚĞd/ƐĞũĂĂǀŝƐĂĚĂ͕ŽƋƵĞĨŽƌĕĂƐŝƚƵĂĕƁĞƐƋƵĞĞdžŝŐĞŵĐŽŶƐƚƌƵĕĆŽĚĞŝŶĨƌĂĞƐƚƌƵƚƵƌĂĞ
ĞůĂďŽƌĂĕĆŽĚŽƐƐŝƐƚĞŵĂƐĚĞƐƵƉŽƌƚĞŶĞĐĞƐƐĄƌŝŽƐ͘WĞůŽĨĂƚŽĚĞŽƐƉƌŽĚƵƚŽƐĚĂĞŵƉƌĞƐĂĂĐƵŵƵůĂƌĞŵŵƵŝƚŽƐ
ĚĂĚŽƐĞŚĂǀĞƌŵƵŝƚŽƐĐůŝĞŶƚĞƐ͕ƵŵŶŽǀŽƉƌŽĚƵƚŽƉŽĚĞŝŵƉůŝĐĂƌĞŵƵŵĂƵŵĞŶƚŽƌĞƉĞŶƟŶŽĚĂĚĞŵĂŶĚĂ
ƉŽƌƐĞƌǀŝĕŽƐĞŝŶĨƌĂĞƐƚƌƵƚƵƌĂĚĞd/͘ĐĂƌŽĞĚŝİĐŝůƐĂƟƐĨĂnjĞƌĞƐƐĂĚĞŵĂŶĚĂƉĂƌĂĞƐƐĞĮŵĞƐƉĞĐşĮĐŽĞŽƐ
ƌĞƐƵůƚĂĚŽƐĂůĐĂŶĕĂĚŽƐƚġŵŐĞƌĂĚŽŝŶƐĂƟƐĨĂĕĆŽĐŽŶơŶƵĂĞŵƌĞůĂĕĆŽăƵŶŝĚĂĚĞĚĞd/͘
,hEdZ͕Z͖͘t^dZDE͕'͘KǀĞƌĚĂĚĞŝƌŽǀĂůŽƌĚĞd/͘^ĆŽWĂƵůŽ͗D͘ŽŽŬƐ͕ϮϬϭϭ;ĂĚĂƉƚĂĚŽͿ͘

ŽŵďĂƐĞŶĞƐƐĂƐŝƚƵĂĕĆŽ͕ĂǀĂůŝĞĂƐĂƐƐĞƌĕƁĞƐĂƐĞŐƵŝƌĞĂƌĞůĂĕĆŽƉƌŽƉŽƐƚĂĞŶƚƌĞĞůĂƐ͘

/͘ ĐƌŝĂĕĆŽĚĞƵŵĐŽŵŝƚġĐŽŵƉŽƐƚŽĞdžĐůƵƐŝǀĂŵĞŶƚĞƉĞůŽƉĞƐƐŽĂůĚĂĄƌĞĂĚĞd/͕ĐŽŵĂƵƚŽŶŽŵŝĂ
ƉĂƌĂƚŽŵĂƌĂƐĚĞĐŝƐƁĞƐƋƵĞĂĨĞƚĂŵĂƐĚĞŵĂŶĚĂƐƉŽƌƐĞƌǀŝĕŽƐĞŝŶĨƌĂĞƐƚƌƵƚƵƌĂĚĞd/͕ƐĞƌŝĂƵŵĂ
ŽƉĕĆŽĂĐĞƌƚĂĚĂ͘

WKZYh

//͘ ĞŵƉƌĞƐĂƉŽƐƐƵŝƵŵĂƌƌĂŶũŽĚĞĐŝƐſƌŝŽŝŶĂĚĞƋƵĂĚŽƉĂƌĂƐƵĂƐĞdžƉĞĐƚĂƟǀĂƐ͖ĂƉŽƵĐĂĐƌĞĚŝďŝůŝĚĂĚĞ
ĚĂ ĄƌĞĂ ĚĞ d/ Ğ Ă ĨĂůƚĂ ĚĞ ĞŶǀŽůǀŝŵĞŶƚŽ ĚĞƐƐĂ ĄƌĞĂ ŶĂƐ ĚĞĐŝƐƁĞƐ ĐŽŵƉƌŽŵĞƚĞ Ž ĂůŝŶŚĂŵĞŶƚŽ
ĞƐƚƌĂƚĠŐŝĐŽĞŶƚƌĞĂd/ĞŽŶĞŐſĐŝŽ͕ƉƌŽďůĞŵĂƌĞůĂĐŝŽŶĂĚŽăŐŽǀĞƌŶĂŶĕĂĚĞd/͘

ƌĞƐƉĞŝƚŽĚĞƐƐĂƐĂƐƐĞƌĕƁĞƐ͕ĂƐƐŝŶĂůĞĂŽƉĕĆŽĐŽƌƌĞƚĂ͘
A  ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐǀĞƌĚĂĚĞŝƌĂƐ͕ĞĂ//ĠƵŵĂũƵƐƟĮĐĂƟǀĂĐŽƌƌĞƚĂĚĂ/͘

B ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐǀĞƌĚĂĚĞŝƌĂƐ͕ŵĂƐĂ//ŶĆŽĠƵŵĂũƵƐƟĮĐĂƟǀĂĐŽƌƌĞƚĂĚĂ/͘
C ĂƐƐĞƌĕĆŽ/ĠƵŵĂƉƌŽƉŽƐŝĕĆŽǀĞƌĚĂĚĞŝƌĂ͕ĞĂ//ĠƵŵĂƉƌŽƉŽƐŝĕĆŽĨĂůƐĂ͘
D ĂƐƐĞƌĕĆŽ/ĠƵŵĂƉƌŽƉŽƐŝĕĆŽĨĂůƐĂ͕ĞĂ//ĠƵŵĂƉƌŽƉŽƐŝĕĆŽǀĞƌĚĂĚĞŝƌĂ͘
E ƐĂƐƐĞƌĕƁĞƐ/Ğ//ƐĆŽƉƌŽƉŽƐŝĕƁĞƐĨĂůƐĂƐ͘
ƌĞĂůŝǀƌĞ

ϯϮ TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201733*
Yh^dKϯϱ
Ɛ ŝŶŝĐŝĂŝƐ & ;Fairness͕ Disclosure͕ Accountability and ComplianceͿ ƌĞƉƌĞƐĞŶƚĂŵ ŽƐ ƉƌŝŶĐşƉŝŽƐ ĚĂ
ŐŽǀĞƌŶĂŶĕĂĐŽƌƉŽƌĂƟǀĂ͕ĐŽŶũƵŶƚŽĚĞƉƌŽĐĞƐƐŽƐ͕ĐŽƐƚƵŵĞƐ͕ƉŽůşƟĐĂƐ͕ůĞŝƐ͕ƌĞŐƵůĂŵĞŶƚŽƐĞŝŶƐƟƚƵŝĕƁĞƐƋƵĞ
ƌĞŐƵůĂŵŽŵŽĚŽĐŽŵŽƵŵĂĞŵƉƌĞƐĂĠĚŝƌŝŐŝĚĂ͕ĂĚŵŝŶŝƐƚƌĂĚĂŽƵĐŽŶƚƌŽůĂĚĂ͘
ŶŐĂŶĂͲƐĞ ƋƵĞŵ ƉĞŶƐĂ ƋƵĞ Ž ĐŽŶĐĞŝƚŽ ĚĞ ŐŽǀĞƌŶĂŶĕĂ ƐĞƌǀĞ ĂƉĞŶĂƐ ƉĂƌĂ ŐƌĂŶĚĞƐ ŐƌƵƉŽƐ͕ ƉŽŝƐ͕ ĂƚĠ
ŵĞƐŵŽĞŵƉĞƋƵĞŶĂƐĞŵƉƌĞƐĂƐĨĂŵŝůŝĂƌĞƐ͕ŽƐŝŵƉůĞƐĞŶƚĞŶĚŝŵĞŶƚŽĚŽƐƉƌŝŶĐşƉŝŽƐďĄƐŝĐŽƐĚĂŐŽǀĞƌŶĂŶĕĂ
ĐŽƌƉŽƌĂƟǀĂĐĞƌƚĂŵĞŶƚĞƚƌĂƌĄďĞŶĞİĐŝŽƐƉĂƌĂĂĐŽŶƐŽůŝĚĂĕĆŽĞŽƐƵĐĞƐƐŽĚŽƐŶĞŐſĐŝŽƐ͕ũĄƋƵĞƉĞƌŵŝƚĞŵ
ĂĐƌŝĂĕĆŽĚĞƵŵƐŝƐƚĞŵĂĞĮĐŝĞŶƚĞĚĞŐĞƐƚĆŽ͕ĂƐƐĞŐƵƌĂŶĚŽƋƵĞŽƐŝŶƚĞƌĞƐƐĞƐĚŽƐĞdžĞĐƵƟǀŽƐƌĞƐƉŽŶƐĄǀĞŝƐ
ƉĞůĂĞŵƉƌĞƐĂƐĞũĂŵŽƐŵĞƐŵŽƐĚŽƐƐĞƵƐĂĐŝŽŶŝƐƚĂƐ͘
^dZ^^͕W͘&ĂŝƌŶĞƐƐ͕ĚŝƐĐůŽƐƵƌĞ͕ĂĐĐŽƵŶƚĂďŝůŝƚLJĂŶĚĐŽŵƉůŝĂŶĐĞ͘ŝƐƉŽŶşǀĞůĞŵ͗фŚƩƉ͗ͬͬǁǁǁ͘ƉĂƵůŽũƵŶŝŽƌ͘ŶĞƚх͘
ĐĞƐƐŽĞŵ͗ϮϬũƵů͘ϮϬϭϳ;ĂĚĂƉƚĂĚŽͿ͘

ŵƌĞůĂĕĆŽăĚĞĮŶŝĕĆŽĚŽƐƉƌŝŶĐşƉŝŽƐĚĂŐŽǀĞƌŶĂŶĕĂĐŽƌƉŽƌĂƟǀĂ;&Ϳ͕ĂǀĂůŝĞĂƐĂĮƌŵĂĕƁĞƐĂƐĞŐƵŝƌ͘
/͘ Fairness ;ĞƋƵŝĚĂĚĞͿ ĐŽŶƐŝƐƚĞ ŶŽ ƚƌĂƚĂŵĞŶƚŽ ũƵƐƚŽ ĐŽŶĨĞƌŝĚŽ Ă ƚŽĚŽƐ ŽƐ ĐŽůĂďŽƌĂĚŽƌĞƐ͕ ĐŽŵ
Ă ŐĂƌĂŶƟĂ͕ ƉŽƌ ĞdžĞŵƉůŽ͕ ĚĞ ƌĞŵƵŶĞƌĂĕĆŽ ŝŐƵĂů ƉĂƌĂ Ă ŵĞƐŵĂ ĨƵŶĕĆŽ Ğ ŽƉŽƌƚƵŶŝĚĂĚĞƐ ŝŐƵĂŝƐ Ă
ƉƌŽŵŽĕƁĞƐ͘
//͘ Disclosure;ĚŝǀƵůŐĂĕĆŽͿĐŽŶƐŝƐƚĞŶŽĚĞƐĞũŽŽƵŶĂŽďƌŝŐĂĕĆŽĚĞĚŝǀƵůŐĂƌĂƐƌĞĂůŝnjĂĕƁĞƐĚĂĞŵƉƌĞƐĂ
ĂŽƐĐůŝĞŶƚĞƐ͕ĨŽƌŶĞĐĞĚŽƌĞƐ͕ĂĐŝŽŶŝƐƚĂƐĞŵĞƌĐĂĚŽ͕ƉƌŝŶĐŝƉĂůŵĞŶƚĞĂƐŝŶĨŽƌŵĂĕƁĞƐƌĞůĞǀĂŶƚĞƐƋƵĞ
ƚĞŶŚĂŵŝŶŇƵġŶĐŝĂŶŽƐŶĞŐſĐŝŽƐŽƵƋƵĞĞŶǀŽůǀĂŵƌĞƐƵůƚĂĚŽƐ͕ŽƉŽƌƚƵŶŝĚĂĚĞƐĞƌŝƐĐŽƐ͘
///͘ Accountability ;ƉƌĞƐƚĂĕĆŽ ĚĞ ĐŽŶƚĂƐͿ ĐŽŶƐŝƐƚĞ ŶĂ ƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞ ĚĂ ƉƌĞƐƚĂĕĆŽ ĚĞ ĐŽŶƚĂƐ
ĨƵŶĚĂŵĞŶƚĂĚĂŶĂƐŵĞůŚŽƌĞƐƉƌĄƟĐĂƐĐŽŶƚĄďĞŝƐĞĚĞĂƵĚŝƚŽƌŝĂ͘
/s͘ Compliance ;ĐŽŶĨŽƌŵŝĚĂĚĞͿ ĐŽŶƐŝƐƚĞ ŶŽ ĐŽŵƉƌŽŵŝƐƐŽ ĚĂ ŽƌŐĂŶŝnjĂĕĆŽ ĚĞ ĐƌŝĂƌ ǀĂůŽƌ ƉĂƌĂ ƐƵĂƐ
ƉĂƌƚĞƐ ŝŶƚĞƌĞƐƐĂĚĂƐ͕ ŐĞƌĂŶĚŽ ďĞŶĞİĐŝŽƐ ĐŽŵ Ă ŵĞůŚŽƌ ƌĞůĂĕĆŽ ĚĞ ĐƵƐƚŽ Ğ ĐŽŵ Ă ŽƟŵŝnjĂĕĆŽ ĚĞ
ƌŝƐĐŽƐ͘

ĐŽƌƌĞƚŽĂƉĞŶĂƐŽƋƵĞƐĞĂĮƌŵĂĞŵ
A /Ğ//͘
B //Ğ///͘
C ///Ğ/s͘
D /͕//Ğ/s͘
E /͕///Ğ/s͘
ƌĞĂůŝǀƌĞ

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO ϯϯ

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QUESTIONÁRIO DE PERCEPÇÃO DA PROVA
As questões abaixo visam levantar sua opinião sobre a qualidade e a adequação da prova que você acabou de realizar.
CARTÃO-RESPOSTA.

As informações/instruções fornecidas para a resolução

Formação Geral?
A Muito fácil. A Sim, até excessivas.
B Fácil. B Sim, em todas elas.
C Médio. C Sim, na maioria delas.
D D Sim, somente em algumas.
E E Não, em nenhuma delas.

Você se deparou com alguma ĚŝĮculdade ao responder

à prova. Qual?
A Muito fácil. A Desconhecimento do conteúdo.
B Fácil. B Forma diferente de abordagem do conteúdo.
C Médio. C
D D
E E
à prova.

Considerando a extensão da prova, em relação ao tempo

total, você considera que a prova foi
A muito longa. você percebeu que
B longa. A não estudou ainda a maioria desses conteúdos.
C adequada. B estudou alguns desses conteúdos, mas não os aprendeu.
D curta. C estudou a maioria desses conteúdos, mas não os aprendeu.
E muito curta. D estudou e aprendeu muitos desses conteúdos.
E estudou e aprendeu todos esses conteúdos.

Os enunciados das questões da prova na parte de

Qual foi o tempo gasto por você para concluir a prova?
A Sim, todos. A Menos de uma hora.
B Sim, a maioria. B Entre uma e duas horas.
C Apenas cerca da metade. C Entre duas e três horas.
D D Entre três e quatro horas.
E Não, nenhum. E Quatro horas, e não consegui terminar.

Os enunciados das questões da prova na parte de

A Sim, todos.
B Sim, a maioria.
C Apenas cerca da metade.
D
E Não, nenhum.

ϯϰ TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

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ƌĞĂůŝǀƌĞ

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO ϯϱ

*R43201736*
ƌĞĂůŝǀƌĞ

ϯϲ TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201737*
ƌĞĂůŝǀƌĞ

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO ϯϳ

*R43201738*
ƌĞĂůŝǀƌĞ

ϯϴ TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO

 *R43201739*
ƌĞĂůŝǀƌĞ

TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO ϯϵ

*R43201740*

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40 TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃO