Quality Network (QN) Problem Solving Summary Form

Title: _________________________________________________________________
Opened by: ____________________________________________________________
Customer: _____________________________________________________________
Owner: _______________________________________________________________
Tracking #: _____________________________________________________________
Customer Tracking #: ____________________________________________________
Date Opened: __________________________________________________________

1a. Problem Description SELECT

Person Responsible: _______________________________________________________
Date Initiated: ___________________________

1b. Measurement Method/Goal Statement SELECT

Date Initiated: ____________________________

2. Containment Summary CONTAIN

Person Responsible: _______________________________________________________

What Where When Who

3a. Cause Analysis for Problem Correction CORRECT (Identify, Analyze)

Date Initiated: ____________________________

GQP-019a 1 of 5
GQP-019a 2 of 5
7 Diamonds– Required for Pulls, PR/Rs, External & Internal Disruptions,
1 CORRECT PROCESS? Yes No Comments
Standardized work followed?      
Standardized work posted?      
Job done on all shifts the same way?      
Operator understands standards?      
Regular operator?      
Operator properly trained?      
Operator understands quality outcomes?      
Operator knows how to communicate      
quality concerns?

2 CORRECT TOOLS? Yes No Comments

Correct tools/fixtures/error proofing?      
Has PM been done?      
Are tools functioning correctly?      

3 CORRECT PARTS? Yes No Comments

Correct parts?      
Parts routing current?      
Parts stocked in correct location?      
Error proofing needed?      

Part Quality: assess all families of variation (Part-to-Part, Machine-to-Machine, Lot-to-Lot…)

4 PARTS CHANGED? Yes No Comments

Parts changed?      
BOB vs. WOW parts different?      
Parts in spec?      
Staple 5 Why Card Here (if applicable)

Yes No Comments
5 Process variation?      
6 Product Engineering required?      
7 Statistical Engineering required?      

5 Why Tool – Suggested Tool

5 whys
Possible Cause: ________________________________________________________________________________
Why? _________________________________________________________________________________________
GQP-019a 3 of 5
 _________________________________________________________________________________________
Why? ____________________________________________________________________________________

__________________________________________________________________________________________
Why? ______________________________________________________________________________

______________________________________________________________________________
Why? _________________________________________________________________________

________________________________________________________________________
Why?___________________________________________________________________

___________________________________________________________________
Root Cause:____________________________________________________
3b. Planning for Problem Correction ______________________________CORRECT (Plan)
Date Initiated: ____________________________
     

GQP-019a 4 of 5
3c. Implementation of Problem Correction CORRECT (Implement)
Date Initiated: ____________________________

What Where When Who Date Status

1 - Identified 2- 3 - Feedback 4 - Closed

3d. Evaluation of Problem Correction CORRECT (Evaluate)
Date Initiated: ____________________________

4. Problem Prevention & Institutionalization of Problem Solving PREVENT

Date Initiated: ____________________________

Suggested Tool:

ITEM DATE COMPLETED COMMENTS

PFMEA reviewed
RPN recalculated OLD NEW
Control Plan revisited
Operating Instructions updated
Manufacturing Assessment updated
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C ustom er
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Satisfaction
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Bu

& Enthusiasm

People & Team work

Closed by: _____________________________________________________

Completed: _____________________________________________________
Date: __________________________________________________________
Owner: ________________________________________________________
GQP-019a 5 of 5