Giáo Trình Tcb - Lc - 2020 - Mới Nhất

Học TOEIC 1 Lần là Đạt
http://zenlish.edu.vn – 0988 971 477
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Zenlish – Chuyên gia đào tạo TOEIC
SUBMARINE TOEIC 800

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TRIGGER TOEIC SPEAKING & WRITING
MỤC LỤC
LESSON NỘI DUNG TRANG
1 PART 2.2: WHY – HOW – CAN/COULD 3
2 PART 2.3: YES/NO QUESTION - /OR/ 19
3 PART 3.1: CÂU HỎI CHỦ ĐỀ CỦA ĐOẠN HỘI THOẠI 33
4 PART 3.2: CÂU HỎI VỀ CÁC SỰ VIỆC ĐƯỢC NHẮC TỚI TRONG 53
ĐOẠN HỘI THOẠI
5 PART 3.3: CÂU HỎI VỀ SỐ LIỆU CHI TIẾT TRONG ĐOẠN HỘI 73
THOẠI
6 PART 3.4: CÁC CÂU HỎI KHÁC 92
7 PART 4: MESSAGE 105
8 ETS ACTUAL TEST 119
SUBMARINE TOEIC 800

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LESSON 1 – PART 2: WHY + HOW + CAN/COULD

PRONUNCIATION: How to pronouce /-ed/ ending sound
/ed/ ending sound will

Example
pronouce:
Attached – placed – packed – parked – stacked – stocked – raked –

/t/
propped
Arranged – displayed – positioned – scattered – secured – stationed –

/d/ covered – fastened – tied – unoccupied – emptied – weighed – cleared
– scanned – pushed – paved – cleaned – climbed – polished
Loaded – harvested – reflected – crowded – located – suspended –

/ed/ iluminated – folded – potted – separated – directed – painted –
renovated – constructed – connected – printed – shaded – pointed out
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A – WHY
I – EXAMINATION
1. Why did Jacson call the hotel? 2. Why are you here so late?
A. It’s in the lobby A. That’s the wrong date
B. To cancel our reservation B. I have to finish the budget
C. I’ll call everyone else C. No, we haven’t lately
3. Why didn’t you ride your bicycle to work? 4. Why is the shopping center closed?
A. It’s supposed to rain A. The sale lasts all week
B. From a bike shop downtown B. It’s being renovated
C. He didn’t write to me C. Mainly clothes and shoes
II – LANGUAGE BUILDING
- Because of a schedule change - To meet with the customer
- Because of wrong size - To thank us for our hard work
- Because I will out of town - In order to get a refund
- Because he was tired - In order to finish early
- Due to heavy traffic - For a business trip
- Due to severe weather - For a dentist appointment
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III – TEST TACTIC

No. Question/ Answer A B C
IV – MINI TEST
10
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B – HOW
I – EXAMINATION
1. How long has it been since I saw you last? 2. How do you usually go to the shopping mall?
A. I think this dress is too long A. By bus
B. I used to sew quite a bit B. Not often
C. Quite a few years C. On Saturday
3. How many résumé have you received so 4. How do I get to the accounting office?
far?
A. They have a new manager
A. It’s not far
B. Take the stairs to the third floor
B. In the newspaper
C. Can you help me count these?
C. There have been several
- In writing - Biweekly
- In person - For 2 days
- By bus - Once in a while

- By plane - More than 10 years
- By credit card - At least once a month
- By overnight delivery - Within the next month
- Through fundraising event - Usually just on Saturdays
- Through an internet search
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III – TEST TACTIC

IV – MINI TEST
10
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C – CAN/COULD
I – EXAMINATION
1. Would you like more iced tea? 3. Could you tell me how often the bus leaves
for Madrid?
A. Yes, I would
A. There’s one every hour
B. They’re very nice
B. Only two pieces, please
C. I see it, too
C. No, she’s the trainer
2. Could you lend me your dictionary?
4. Can you play tennis this weekend, or are you
A. It’s over there on the shelf too busy?
B. No, I couldn’t send the letter A. I’d love to, but I don’t have time
C. He’s leaning on the desk B. I’m pleased to be here
C. The park has courts, though
II – QUIZ – TRUE / FAIL

No. QUESTION T F
1 Cho tôi mượn máy tính của bạn được không hay bạn đang dùng rồi?
2 Bạn có muốn tôi gửi tài liệu đi in không?
3 Bạn muốn tổ chức tiệc vào buổi sáng hay tôi?
4 Bạn có muốn thêm một cốc cà phê nữa không?
5 Chúng ta đi bộ hay đi taxi tới bến tàu?
6 Cho tớ gọi điện thoại cho cậu nếu tớ có thắc mắc nhé?
7 Ai đang gọi đó, để tôi báo ông John?
8 Tôi phải trả bằng tiền vào hôm nào, hôm nay hay ngày mai?
9 Cậu có thể gợi ý một cửa hàng điện thoại xịn ở khu vực này không?
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III – TEST TACTIC

IV – MINI TEST
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D – ETS ACTUAL TEST 3

1. Mark your answer on your answer sheet. 14. Mark your answer on your answer sheet.
13. Mark your answer on your answer sheet.
E – ETS ACTUAL TEST 4

SUBMARINE TOEIC 800

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TAPESCRIPT LESSON 1 – WHY + HOW + CAN/COULD

A – WHY
II – TEST TACTIC
1. Why are the technicians here? 3. Why was the schedule changed?
a. They should be here soon a. Because Mr. Wang couldn’t be here then
b. No, at the escalator b. I will schedule an appointment
c. To set up a new computer lab c. Sorry, I don’t have any
2. Why isn’t the printer working? 4. Why did you work so late last night?
a. It’s out of ink a. In 1 hour
b. Print your name here b. We had a long meeting
c. A lot of work c. Until next week
III – MINI TEST

1 - Why has the traffic stopped moving? 2 - Why’s the store closed so early today?
(A) Maybe there’s some road construction. (A) No, it isn’t very close.
(B) Yes. I’d love to see a movie. (B) Yes, I got up at six today.
(C) No thanks, I can take the train. (C) It’s a national holiday.
3 - Why is Mr. Suzuki moving to South America? 4 - Why did you work so late last night?
(A) I didn’t know you were moving. (A) In one hour.
(B) She’s transferring to a new office. (B) We had a long meeting.
(C) The plane arrives at nine. (C) Until next week.
5 - Why did Mrs. Chang leave early? 6 - Why don’t you join us for dinner tonight?
(A) She had a doctor appointment. (A) No, they haven’t yet.
(B) About thirty minutes ago. (B) Thanks, but I have other plans.
(C) She’s usually on time. (C) To attach some new parts.
7 - Why don’t you come to the beach with us? 8 - Why was the schedule changed?
(A) I don’t eat peaches. (A) Because Mr. Wayne couldn’t be here then.
(B) Yes, he arrives today. (B) I’ll schedule an appointment.
(C) Sure. When are you leaving? (C) Sorry, I don’t have any.
9 - Why are there so many cars in the road today? 10 - Why don’t you take a few days off and get some
(A) It needs a lighter road. rest?
(B) There’s a special event later. (A) I went to the beach.
(C) I’ll drive myself, thanks. (B) No, now’s not a good time.
(C) The others are cheaper.
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B – HOW
II – TEST TACTIC
1. How much is this umbrella? 3. How will you get to the restaurant
a. It’s going to rain tonight?
b. 15 euros a. I will take the bus
c. It won’t take long b. No later than 7 o’clock
2. How did you find your new job? c. I think I will rest a while
a. Yes, they are hiring now 4. How was your stay at the hotel?
b. I went to the recruiting agency a. I am sorry, I can’t
c. About 6 months ago b. Near Ford avenue
c. I enjoyed it
III – MINI TEST

1 - How will you get to the restaurant tonight? 2 - How long will it be before we get to the theater?
(A) I’ll take the bus. (A) It’s three meters along.
(B) No later than seven o’clock. (B) About 15 minutes or so.
(C) I think I’ll rest a while. (C) No, not by bus.
3 - How late is the gymnasium open? 4 - How should we celebrate Jennifer’s retirement?
(A) I’m not late. (A) More than twenty years.
(B) It closes at eight. (B) Let’s throw her a party.
(C) No, that’s OK. (C) She’s very tired.
5 - How much does a museum ticket cost? 6 - How long can you park here?
(A) It’s ten euros. (A) I walk there every day.
(B) It’s not far. (B) Only for an hour.
(C) By one o’clock. (C) In the park.
7 - How did you learn of this position at Norman 8 - How big is the meeting room?
Press? (A) Big enough for thirty people.
(A) I read about it in the newspaper. (B) On the tenth floor.
(B) I’m still learning how. (C) Yes, it should be.
(C) It opens at 9:00 A.M.
9 - How much is it going to cost? 10 - How far is the hotel from the train station?
(A) Yes, it was. (A) About ten minutes ago.
(B) $75. (B) The hotel is fairly small.
(C) By cash. (C) Only a few minutes away.
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C – CAN / COULD
I – QUIZ
No. QUESTION T F
1 Can I borrow your calculator or are you using it now?
2 Would you like me to fill out the form for you?
3 Would you like an appointment in the morning or in the afternoon?
4 Would you like another cup of coffee?
5 Can we walk to the train station or should we drive?
6 Could I give you a call if I have further questions?
7 Can I tell Ms. John who’s calling?
8 Can I pay by credit card or do I have to pay by cash?
9 Could you recommend any good restaurant in this area?
II – TEST TACTIC
1. May I leave the meeting early? 3. Why don’t we have pizza for dinner?
a. That is fine a. Yes, it is peaceful tonight

b. I am meeting him next Tuesday b. OK. That sounds good
c. In the lunch room c. She is in the kitchen
2. Could I look at the new catalog? 4. Would you like to go hiking this weekend?
a. Yes, I knew that a. That would be great
b. Because I bought some furniture b. About twice a month
c. Yes, it is on my desk c. I met him at 9 o’clock
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III – MINI TEST

1 - Would you like to address our annual 2 - Can you send me a copy of the revised
convention next September? contract?
(A) Let me check my schedule. (A) Yes, it’s a compact car.

(B) Here’s his extension. (B) He can contact us.
(C) It’s a user’s manual. (C) Yes, I’ll mail it today.
3 - Would you like to go hiking this weekend? 4 - Can you give me change for ten dollars?
(A) That would be great. (A) Sure, do you want coins?

(B) About twice a month. (B) It’s changed a little.
(C) I met him at nine o’clock. (C) It often breaks down.
5 – Could you order these supplies today? 6 - May I ask you a question?
A. I was surprised, too
(A) No, I never have.
B. I’ll do it right away
(B) Last June.
C. In the cabinet
(C) Yes, how can I help you?
7 - Would you like me to fill out this form for 8 - Would you like another cup of coffee?
you?
(A) It’s one dollar per cup.
(A) Yes, please do. (B) I’ve been coughing all day.
(B) No, it’s warm enough. (C) Thank you; it’s delicious.
(C) It’s a full pot.
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1. How many clients will be visiting? 14. Why is the store close so early today
a. Yes, they are a. No, it isn’t very close
b. At 2 o’clock b. I got up at 6 today
c. About a dozen c. It is a national holiday
2. Why did Louis just decide to retire this year?
a. Because she needs new tires 15. How did you find out about that movie?
b. These are very good reasons a. To the cinema
c. I have no idea b. We have a good view
3. How often do you visit your family? c. Mark mentioned it
a. My brother does 16. Why is there an extra chair in your office?
b. Not too far from here a. Yes, you can
c. Twice a year b. We need it for a meeting
4. Why were you late for the meeting? c. From 8 to 11
a. My car broke down 17. How can we increase our sales?
b. It was nice to meet you too a. Your total is 57 $
c. Yes, she asked him yesterday b. Let’s ask the marketing department
5. How long can you park here? c. No, that’s not included
a. I walk there every day. 18. Why has the copy machine been removed?
b. Only for an hour a. It’s being replaced
c. In the park b. Ten copies, please
6. Why was the festival date changed? c. To the factory
a. There are predicting rain 19. How should we transport these crates?
b. You can keep the change a. At the warehouse
c. OK, I will revise the calendar b. By truck
7. John, how do you get to work? c. It’s on Thursday
a. An assistant manager 20. Why do you have an appointment with
b. In the waiting room Seiji?
c. I take the bus a. Next Monday afternoon
8. Why is Felipe sitting in the lobby? b. It wasn’t difficult
a. He is meeting me there c. To discuss the new project
b. I rather stand 21. How would you like your order shipped?
c. At 10 o’clock a. So would I
9. How far is the hotel from the train station? b. Yes, please
a. About 10 minutes ago c. By regular mail
b. The hotel is very small
c. Only a few minutes away
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10. Why wasn’t the mail delivered 22. Why do you need to reset your
a. Because it’s a holiday appointment?
b. 20 stamps please a. Something came up unexpectedly
c. At any time b. I am not disappointed
11. How did the package get here from Miami c. One Friday morning
a. The trains are crowded 23. How would you get to the hotel from here?
b. Tomorrow afternoon a. I will take a taxi
c. By plane b. In the lobby
12. Why is the legal department having a party? c. She left yesterday
a. To welcome some new employees 24. Why does Ms. Yamada want access to
b. Yes, I finished that part laboratory?
c. I am sorry but I can’t make it a. Yes, I went that yesterday
13. How do I log in to my email account? b. On her way to the office
a. You will have to assign a new password c. To conduct a research project
b. He doesn’t work in accounting 25. How soon can we announce the staff
c. No, it is only temporary promotions?
a. There is enough room
b. Oh, that is a wonderful use
c. After the next meeting
E – ETS ACTUAL TEST 4

1. How about stopping for a break? 14. I haven’t heard from Nancy in weeks!
a. Yes, it is on the top a. It has been fixed
b. Let’s finish this section first b. Neither have I
c. We are able to repair it c. They heard the recording
2. Can you call me back before 5 pm? 15. Why don’t you join us for dinner tonight?
a. Yes, no problem a. No, they haven’t yet
b. They are only 4 b. Thanks, but I have other plans
c. It is in the back c. To attach some new parts
3. Mr. Johnson seems so busy lately 16. I can help you call clients if you’d like!
a. Why is that? a. Oh, I hope she is alright
b. Can you find a new one? b. Yes, I gave one to every client
c. It was finished early c. Thanks, that would help me a
4. Would you like another cup of coffee? lot
a. It is 1$ per cup 17. I am looking for an inexpensive DVD
b. I have been coughing all day player
c. Thank you, it is delicious a. As likely as possible
b. He plays as well
c. Let’s see what is available
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5. Could you give me a ride to the airport? 18. Would you like me to pick you up after
a. No, I didn’t give him any work?
b. Sure, what time is your flight? a. It’s too heavy
c. About 20 minutes b. You can pick whatever you like
6. There are some mails for you c. No, I will be working late
a. Could you please tonight
b. Who is it from? 19. I wonder if the client has arrived to the
c. They are busy airport
7. Can you take my place at the press conference a. Let me check
a. Yes, I can b. Yes, that is wonderful
b. In tomorrow newspaper c. No, the hotel is nearby
c. I will find a place for us to sit 20. Why don’t you give Mary your phone
8. Why don’t you go to the beach with us? number?
a. I don’t eat peaches a. Because she does
b. Yes, he arrived today b. She has a phone
c. Sure, when are you leaving? c. She already has it
9. We are running out of paper soon 21. We need a bigger hall for the banquet.
a. I just ordered more a. There is a big hole in the ground
b. I am going with you b. No, we have to import more
c. A box of office supplies c. Mike is looking into it
10. May I ask you a question? 22. Could you give me change for 10$?
a. No, I never have a. Sure, do you want coins?
b. Last June b. It changes a little
c. Yes, how can I help you? c. It often breaks down
11. My computer won’t start! 23. We will be having our photos taken at 4 pm
a. We began at 6:30 a. Yes, I have
b. Yes, I want to be early b. I arrived late
c. Maybe it is not plugged in c. I can’t be there then
12. How about walking to the station? 24. Would you mind holding my bag?
a. That’s a good idea a. Over there by the station
b. During my work hours b. Sure, no problem
c. Because it is summer c. I will call you back soon
13. Do you mind if I use your phone? 25. I need the complete inventory by 5 today
a. Not at all a. No , I only have 2
b. Yes, the meeting was called off b. That shouldn’t be a problem
c. I will keep that in mind c. I finished reading that story
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ANSWER SHEET
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LESSON 2 – PART 2: YES/NO QUESTION & /OR/

PRONUNCIATION: How to pronounce /s/ - /es/ ending sound!
/s/ - /es/ ending

Example
will pronouce:
Bottles – umbrellas – lampposts – notes – coats – overlooks – books –

/s/ vests – gifts – steps – cups – notes – notebooks – plates – lights –
documents – charts
Shelves – monitors – telephones – airplanes – windows – shoes –

vegetables – flowers – tires – bags – trees – tables – is – this – lines –
/z/ balconies – flags – ourdoors – menus – employees – researchers – has
– containers – buildings – he’s – she’s – sleeves – walls – computers –
gloves – rows – beds – goods – items – cars
Classes – glasses – grasses – suicases – resources – courses – boxes –

/iz/
pages – watches – houses – sunglasses – sizes
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I – EXAMINATION
1. Did you see the Vice President yesterday? a. I think it’s in the boardroom
2. Can you e-mail the documents to me? b. Paper, please
3. Are you going home by bus? c. No, I think I’ll take a taxi
4. Will the construction be completed this year d. No, a single is OK
or next year? e. I’ll do it right away
5. Have you seen my cell phone anywhere? f. It will be done by the end of the year
6. Would you like a double room? g. Yes, I phoned her ten minutes ago
7. Are you going to watch the movie or the h. He called in sick this morning
game? i. Neither, I’m too tired
8. Does Vicky know you’re going to be late? j. Yes, we had a useful meeting
9. Would you prefer paper or plastic?

10. Is Mr. John Son coming to the meeting this
afternoon?
1 2 3 4 5 6 7 8 9 10
II – QUIZ: TRUE / FAIL

No. QUESTION T F
1 Bạn muốn tôi đặt tài liệu trên bàn hay trong tủ?
2 Đây là loại bánh anh đang tìm đúng không?
3 Hãy nói cho em biết buổi họp nhân viên nói về điều gì?
4 Cô Baker nói được tiếng Trung Quốc đúng không?
5 Anh không mang tiền theo người à?
6 Bạn có muốn tôi cho đi nhờ về nhà không?
7 Tháng này cậu sẽ nghỉ mấy hôm đúng không?
8 Câu có muốn tham gia bữa tiệc tối nay không?
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9 Bạn có có cần bản báo cao luôn hay đợi sang ngày mai?
10 Bạn có muốn đi tới quán ăn chay không?
11 Công ty cậu vừa trúng thầu đúng không?
12 Giao thông sẽ thông thoáng thời gian này chứ?
13 Bạn muốn ăn tối tại khách sạn hay ăn ở công ty?
III – LANGUAGE BUILDING

No.1
- Nobody knows - I am still considering it
- I have no idea - I am still waiting
- I am not sure - I am still thinking about it
- I am not certain - The manager is reviewing it
- We are not sure yet - I haven’t decided yet
- Not that I know of - It hasn’t been decided yet

- I don’t know anything about it - It depends on the design
- I wish I knew
No.2
- I prefer a window seat - I like both of them
- I feel like eating out - It doesn’t matter
- I will take a bigger one - It is up to you
- It is nicer outside - Whichever you like

- Let’s stay indoors - I don’t like either of them
- I’d better go soon - I prefer neither
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No.3
- Certainly - I am sorry, but…
- Absolutely - Unfortunately
- Definitely - Sorry, I have an appointment then
- Why not - Actually, I already have
- No problem - I am almost done, thanks

- Not at all - I’ll try, but it is not going to be easy
- I’d love to - I am afraid I can’t
- I’d be happy to
- I am glad to
- I’ll be delighted to
- That’s what we expected

- I think so too
IV – YES/NO_MINI TEST
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10
11
12
13
14
15
16
17
18
19
20
V – /OR/_TEST TACTIC
10
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VI – ETS ACTUAL TEST 5

VII – ETS ACTUAL TEST 6

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TAPESCRIPT LESSON 2 – PART 2: YES/NO QUESTION & /OR/

A – YES/NO QUESTION
I - QUIZ: True - Fail
No. Question
1 Do you want me to put this folder on your desk or in the filling cabinet?
2 Isn’t this cafe you’re looking for?
3 Can you tell me what the staff meeting was about?
4 Does Mr. Baker speak Chinese?
5 Didn’t you bring the receipt with you?
6 Would you like me to give you a ride to the airport?
7 Are you taking some time off this month?
8 Are you interesting in participating in the marketing seminar?
9 Do you need the summary now or can you wait until tomorrow morning?
10 Do you feel like going to the seafood restaurant?
11 Did your company win the bid?
12 Isn’t the traffic worse at this time of day?
13 Do you want to have dinner at home or would you rather eat out?
II – MINI TEST
1. He’s in the customer service department, isn’t 2. Isn’t there a shortcut to the airport?
he? (A) It’s a round-trip ticket.
(A) OK, I’ll tell him “no”. (B) Yes, I cut my hair shorter.
(B) It isn’t very big. (C) No, this is the only way.
(C) No, in the sales department.
3. It’s cold in here, isn’t it? 4. That’s not today’s newspaper, is it?
(A) Yes, could you close the window? (A) Yes, I bought it this morning.
(B) No, I didn’t call you. (B) It’s very hot today.
(C) Yes, I could do that. (C) OK. I won’t.
5. Isn’t the address supposed to be at the top of the 6. Her plane is two hours late, isn’t it?
page? (A) I think so, yes.
(A) Somewhere downtown. (B) Two hours ago.
(B) It doesn’t have to be. (C) Please visit again.
(C) More than 30 pages.
7. Are you leaving work early today? 8. That’s a new table, isn’t it?
(A) Yes, at three o’clock. (A) Of course you can.
(B) The leaves are brown. (B) Yes, I brought it yesterday.
(C)I left it on your desk. (C)I didn’t see the news.
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9. Isn’t Mr. Williams a little late? 10. Is Ms. Burns likely to come to the meeting?
(A) Yes, he should be here now. (A) Probably not.
(B) Yes, it is a bit small. (B) Yes, I like it a lot.
(C) Late yesterday afternoon. (C) We came here yesterday.
11. Did you go shopping last weekend? 12. Jane, do you ride to work with anyone?
(A) That one comes first. (A) Thank you for that advice.
(B) No, I didn’t have time. (B) I asked my assistant to finish it.
(C) They’re quite friendly. (C)Yes, with Cindy from the shipping
department.
13. Mr. Thompson likes Italian food, doesn’t he? 14. Didn’t you go to a musical last night?
(A) It’s his favorite. (A) I’ll mail it in the morning.
(B) An Italian car. (B) There’s the music store.
(C) No, I don’t own any. (C)Yes, I went with a friend.
15. Do you know how often the bus comes? 16. Don’t you think we should take a short break?
(A) No, he doesn’t come here often. (A) OK, but just ten minutes.
(B) The box came in this morning. (B) He can fix it.
(C) About every 30 minutes. (C) It’s pretty tall.
17. Have you finished reading the report? 18. Rita canceled our newspaper subscription,
(A) Just two more pages. didn’t she?
(B) He reports to Mr. Garcia. (A) Yes, I have it delivered.
(C) Yes, the apartment is furnished. (B) No, she’s going to do it tomorrow.
(C) You should take it with meals.
19. Do you need help with this computer? 20. Do you know how to get to the movie theater?
(A) Yes, I’m having trouble running this program. (A) I’m sorry I wasn’t able to go with you.
(B) Well, I usually take a commuter train. (B) That movie was excellent.
(C) The one over there isn’t being used. (C)The 504 bus goes straight there.
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B - /OR/ _ MINI TEST

1. Is the new furniture arriving today or tomorrow? 2. Is Ms. Lee here today or is she still in Japan?
(A) I like driving to work. (A) Yes, she’s from Japan.

(B) Yes, all the furniture is new. (B) To visit her family.
(C) Neither. It’s going to arrive next week. (C) She’ll return on Wednesday.
3. Are you going to watch the movie or the game? 4. Do you want to have lunch delivered or go to a
restaurant today?
(A) Neither; I’m too tired.
(B) Yes, I’ll move it here. (A) I love pizza, too.
(C) It’s not my watch. (B) Let’s order in, since it’s raining.
(C)I’ll do it myself.
5. Do you want my home or work phone number? 6. Did you receive the papers I faxed to you, or
should I fax them again?
(A) She leaves work at five.
(B) It’s 52 Broad Street. (A) I haven’t seen them so far.
(C)Whichever one I can reach you at. (B) Yes, I should throw it out.
(C) Probably by train.
7. Do you need to leave immediately, or can you 8. Do you want to sit in the cafeteria or on the patio
stay a little longer? outside?
(A) The sleeves are too long. (A) This is very good coffee.
(B) No thanks, I don’t need one. (B) Let’s stay indoors.
(C) I’d better go soon. (C) Pizza and a soda, please.
9. Do you want me to take the highway or Parker 10. Do you want to wait, or would you rather come
Avenue? back later?
(A) Won’t the highway be faster? (A) I don’t mind waiting.

(B) Let’s get out of the hallway. (B) Just one kilogram, please.
(C) No, I don’t want one, thanks. (C) The one in the back, please.
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C – ETS ACTUAL TEST 5
1. Is Ms. Burns likely to come to the meeting? 14. Should I ask Ms. Okuda to sign this contract?
a. Probably not a. The designer is very nice
b. Yes, I like it a lot b. No, she is not in today
c. We came here yesterday c. It is making contact
2. Do I have to fill out these forms now? 15. Do you need help with this computer?
a. No, thanks. I am already full a. Yes, I am having trouble
b. They have been informed running this program
c. Yes, we need them for your b. Well, I usually take a commuter
interview train
3. Will you be paying with cash or by credit c. The one over there isn’t being
card? used
a. We play every Saturday 16. Does Ken work in the accounting or sales
b. I’ll use my credit card department?
c. Let’s go by car a. My email account still works
4. Have the emergency exit been inspected? b. I think he is in sales
a. Only in emergency c. He prefer the first department
b. Through the main entrance 17. Do you want to order lunch from Mexican
c. Yes, everything is fine restaurant?
5. Do you happen to know where the fitness a. The delivery arrived yesterday.
center is? b. That was an excellent meal
a. No, it does not fit c. No, I brought my lunch today
b. He is in good condition 18. Is there a manual for the new projector?
c. Yes, it is around the corner a. If he is leading the project
6. Will Karen drive to the construction site by b. Sure, it is in my briefcase
herself or with us? c. She has the latest machine
a. No, at the site 19. Should we review our notes today or
b. She is going alone tomorrow OK?
c. Usually by bus a. They got great reviews
7. Did that new book get a good review? b. Yes, I noticed
a. No, I haven’t booked my flight c. It doesn’t matter to me
b. Yes, a few of us 20. Will we need to make changes to the budget?
c. The one I saw was pretty a. Here is your change
favorable b. I couldn’t make it yesterday
8. Are these instructions clear? c. I think this is fine
a. No, could you repeat them?
b. It is already clean
c. He is a good teacher
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9. Can we walk to the train station or should 21. Could you show me where the closest bank
we drive? is?
a. No, a round trip ticket a. I am sure it is open
b. We work at the bank b. Yes, it just across the street
c. I think we should drive c. How many would you like?
10. Do you like the theater that just opened? 22. Do you want to sit in the cafeteria or on the
a. No, she lives far away patio outside?
b. I sold it last year a. This is a very good coffee
c. Yes, I think it is wonderful b. Let’s stay indoors
11. Should I wear a tie tonight? c. Pizza and a soda, please.
a. No, it is not a formal event 23. Are you going to install the equipment
b. Excuse me, do you have the time? yourself?
c. I will be at the hotel a. A more efficient assembly line
12. Can you tell me when the plays start? b. No, the manufacturer will do
a. How about another time? that
b. It begins at 8 c. 7000 $
c. She started at a young age 24. Can you tell me which computer I should
13. Do you want my phone or work phone buy?
number? a. We called a technician
a. She leaves work at 5 b. I recommend a laptop
b. It is 52 Volt street c. A 2 – year warranty
c. Whichever one I can reach you at 25. Should I fold the newsletter in half or leave
them unfolded?
a. I only read half of it
b. I usually fold them
c. She leaves the file with you
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1. Can’t we see the movie tonight? 14. Isn’t Karl planning to come to the party?
a. The Garden Theater a. As far as I know he is
b. Front row seats b. He needs both parts
c. I am afraid I have other plans c. The café he went to last time
2. You drive to work every day, don’t you? 15. We’ve just ordered several new fax
a. Yes, I take the bus machines, haven’t we?
b. I am a research worker a. Yes, we should get them tomorrow.
c. Only occasionally b. They should be in alphabet order
3. Isn’t Mr. William a little late? c. The facts are reported were correct
a. Yes, he should be here by now 16. Didn’t you want to write the project
b. Yes, it is a bit small summary?
c. Late yesterday afternoon a. No, you should turn left
4. There is only one entrance to this b. I remember that writer
building, right? c. I did, but I could use your help
a. He is standing right over there 17. Weren’t you at the meeting this morning?
b. No, there is a side door too a. No, I was with the client
c. By showing your identification badge b. I didn’t meet him
5. Don’t you want to bring a book to read? c. Room 501
a. No, I don’t think so 18. The workshop’s been canceled, hasn’t it?
b. Yes, I have read it a. It is about managing your time
c. We already book b. No, it has just been postponed
6. There is a bank on Delmont street, isn’t c. It was a very nice shop
there? 19. Don’t you have to pick up the sale
a. John was planning to manager at the airport?
b. Yes, near the Electronic store a. Not until 4 o’clock
c. To deposit some money b. Yes, they picked it up yesterday
7. Shouldn’t we distribute these brochures? c. No, I had it shipped
a. Black and white is fine 20. Haven’t we chosen the firm to design our
b. Not until more people get here Web site?
c. Martin designed them a. We are still reviewing proposals
8. You don’t need to use the copier now, do b. No, I pick it up
you? c. At www.pacolictronic.com
a. Yes, this is good coffee 21. Aren’t we supposed to have a meeting
b. I already have some, thanks this afternoon?
c. No, I just finished with it a. Yes, her presentation was excellent
9. Can’t Mr. Lee meet with us before noon? b. No, it has been moved to next week
a. I made the introductions c. Yes, I believe we did
b. No, he is busy all morning
c. The upstairs meeting area
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10. The train stops here frequently, doesn’t 22. The lights will be replaced, won’t they?
it? a. A lighter workload
a. West street station b. The supply cabinet
b. Every half hour c. Yes, I will take care of it
c. Is that too quick? 23. Don’t you need to order refreshment for
11. Aren’t your colleagues going to join us the party?
for lunch? a. Yes, the fresh air feels good
a. They enjoyed the trip b. It was a lovely party
b. You are very welcome c. No, Han’s taking care of it
c. Yes, they are looking forward to it 24. That building is still under construction,
12. You made extra copies of the agenda, isn’t it?
didn’t you? a. Maybe the site manager
a. Oh, but I forgot to bring them b. It is due to be finished in October
b. Thanks for doing that c. Yes, it is on level 6
c. No, the extra is on the left 25. The play opens next week, doesn’t it?
13. Did you see Tony Flynn’s Presentation? a. It starts on Thursday
a. It was a lovely gift b. In the back row
b. Unfortunately, I arrived too late c. Why don’t you leave it open
c. Try sitting somewhere else
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ANSWER SHEET
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LESSON 3 – PART 3.1: CÂU HỎI CHỦ ĐỀ CỦA ĐOẠN HỘI THOẠI
PRONUNCIATION: Linking sounds
Piece of paper Wrapping book in paper
There is a book on the desk Buildings are overlooking the water
Holding the back of the chair Writing on a sheet of paper
Desserts are on display The pies are being sliced
Who sent you such a gorgeous dress? That was a client from England
With an old friend Right over there
Who is in this photo with you? A technician will fix it tomorrow
Who will be the lead engineer for the project? The plane leaves at two
Who’s the person in charge of payroll? With in a week
Thanks, it was a gift In an hour
Which restaurant should we eat dinner at? It’s up to you
Which office is yours, Jim? Which is the key to the filing cabinet?
Yes, five or six time What can I get you for drink?
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I – EXAMINATION
Questions 56 through 58 refer to the following 56. What are the speakers mainly discussing?
conversation.
A. Factory policies C. Monthly results
M-Au: Hi, Ms. Ellington. Do you have a minute to talk
about this month's production numbers? B. Employee training D. Client requests
W-Am: I have a meeting soon, but go ahead. 57. What does the woman mean when she says, “I have a
meeting soon”?
M-Au: Because of problems with two machines on the
assembly line, we're not producing as many plastic A. She is not looking C. She is inviting the man
bottles each day. forward to a meeting to a meeting
W-Am: Really? Have any client deadlines been B. She cannot speak with D. She wants the man to
affected? the man for long give her a document
M-Au: Well, no, not yet. But I'm worried we won't be able 58. What does the woman want to know?
to meet them next month.
A. If the deadlines have C. If clients have
W-Am OK. Let's go over the figures later. I've got to get been missed increased their orders
going.
B. If product quality is D. If machines need to be
satisfactory replaced
 Note:
1. Where does this conversation most likely take place?
2. What are the speakers mainly discussing?

3. What does the woman mean when she says “oh, don’t thank me”?
4. When will the staff meeting be held?

5. When will the man probably stay?
6. What is the man’s problem?
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II - LANGUAGE BUILDING
- Headquarters - Videoconferencing
- Branch office - Agenda
- Paperwork - Hand-out
- Deadline - Chart
- Paycheck - Annual budget report
- Extension - Market survey
- Return one’s call - Available
- Security badge - Scheduling conflict
- Bulletin board - Attend the meeting
- Transfer - Meet the deadline
- Identification card - Postpone
- Promote sale - Reschedule an appointment
- Sign a contract - Reach an agreement
- Submit a proposal - Ahead of schedule
- Medical leave - Behind schedule
- Maternity leave - Come up with
- Access card - Office supplies
- Flexible working hour - Copier
- Take a day off - Computer components
- Get out of work - Installation
- Call in sick - Stockroom
- Cover the shift - Malfunction
- Work overtime - Run out of
- Work late - Place an order
- Presentation - Out of order
- Meeting room - Find a new supplier
- Conference call - Find a new vendor
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III – POWER LISTENING 1
Question 1 & 2 refer to the following conversation
M: I think it's time I advertised …………………………. 1 – What does the man want to do?
………………………………………….. Do you think a
A. Advertise a business
newspaper advertisement would be effective?
B. Start a new business
W: Maybe, but I really think you should ……………...
…………………………………………………………... I'm actually 2 – What does the woman suggest?
surprised you don't have one yet.
A. Suprising a friend
M: Hey, that's a great idea. My friend Ming designs B. Creating a Web site
Internet sites. I think I'll give him a call.
M: Hi, Natsuko. We need to leave for client dinner 3 - What does the woman mean when she says, "She
soon. Where's Brenda? knows how to get there"?
W: Her meeting with the sales department ran a little A. The directions are easy to understand
late, so she's ……………………………………… right now. I
called a cab a few minutes ago, so should arrive soon B. The speakers can leave without Brenda
to take us to Al's Restauran 4 - What will the speakers most likely do next?
M: ………………………………………. Brenda? A. Review some notes
W: She knows how to get there. While we wait for B. Cancel a reservation
the cab, do you want to …………………………………….…
before we meet with the client?
W: Daniel, can you ………………………………. after work 5 – What does the woman ask for?
today? My car's still in the shop.
A. A ride home
M: Sorry, but I'm leaving work early today. I have a
……………………………………this afternoon at three W: Oh. B. A bus schedule
Well, in that case, I ………………………………. It's only a 6 – Where does the man need to go at three o’clock?
short walk to the bus stop from here, right?
A. To the auto shop
M: Yes, it’s not far. And plus it's not looks like the rain
has stopped and the sun is finally out. B. To the dentist’s office
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IV – POWER LISTENING 2
1. How did Flora mainly spend her vacation? M. Yeah. I really enjoyed Valencia when I ………
………. ………. ………… …………. Did you do a lot of
A. Trying new restaurants sightseeing?
B. Relaxing on a beach W. Only a little, really. We were more ………..
C. Shopping in stores ………. ……….. ……….. ……….. ………. in
front of the hotel every day. Once in a-while, we did
D. Visiting her family try out a new restaurant though.
2. What does the man say he will do? W. Could you ….. …… …… …….. and ………...
…….. if you find them? It’s difficult for me to read
A. Order the item without them and I ……… …… …….. for an exam
B. Repair the item tonight?
C. Look for the item M. I understand. After we …….. ……. ……….

tonight, I’ll …… ….. ………. ………… around the
D. Replace the item library and call you if I find them.
3. Why must Ms. Lewis visit the human M. Great. Now you’ll …… ……. ……… Ms. Avery
resources department? in the human resources department ……. ……..
…….. ………. ……………... How soon do you
A. To pick up an application think you can start?
B. To interview for a job W. Well, I’d say in about ……….. …………….
C. To hand in a résumé
D. To fill out some papers
4. What is Julie planning to do before her trip? M. Stephanie announced that she’s ………… to Boston for
a ……… ……….. So I’m throwing her a party at Vega’s
A. Rearrange her travel plans Restaurant next Wednesday, and I was ………….. you’d
be able to …………….
B. Interview for a new job
C. Meet with Stephanie W. I won’t be able to make it on Wednesday, but thanks for
………. …….. ………… about Stephanie. I’ll be sure to
D. Attend a party …… …… ……. ………. before I leave. She’s been a
great colleague, and I want to ……. ………….
5. What will the woman probably do next? M. No, it’s not. I just …….. ……….. the caterers.
Apparently there was some …………………….. They
A. Cancel a presentation thought dinner was ………. ……. ……….. ………, at
seven-thirty.
B. Change the seating arrangement
C. Call a different catering service W. Seven-thirty? That means the …………… won’t start
until ………….. . I’ll have to …… …… ………. to expect
D. Tell the guests about a delay a delay.
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6. What does Karen say she will do? M. No, I think they’re fine. But there was something
else. I think the …………. for our expenses in
A. Read a brochure Shanghai ……… ………. . Did you ……….. ………
B. Call a travel agent the current cost of living there?
C. Check last year’s records W. Actually. I used estimates ……… …….. ……….
But you’re right – Living costs may have gone up. I’ll
D. Find information on the Internet …….. ………….
7. Why did the man call?

A. To speak with a retail clerk W. You’ve reached Dr. Franklin’s office. ……….
………. ……….. ………… ………….?
B. To cancel an appointment
C. To set up a job interview
M. Yes, this is Martin Brown. I …….. …….. ……….
D. To renew a subscription
my …………….. for an eye exam on Wednesday.
8. What does the woman offer to do for the
caller?
W. OK. ………. ……….. ………. ……..
A. Take him to his doctor’s office
…………………? The doctor could see you at two
B. Reschedule his appointment o’clock on Friday.
C. Help him place an order

D. Review his work
9. What does the man say he will do this W. But I won’t be at home that day. I was told they’d
afternoon? be here on the second.
A. Make a phone call

B. Repair a computer M. Well, ……. …….. ……… ……… …………..
about the date, and I’ll ……. …….. ……….. this
C. Deliver an order afternoon.
D. Check a printer
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10. What does the man want to do?

A. Buy a newspaper M. I think it’s time I …………. ……….. ………….
…………… …………….. more aggressively. Do you
B. Have a car repaired think a newspaper advertisement would be effective?
C. Advertise a business
W. Maybe, but I really think you ……… ………..
D. Start a new business ……… ……………. I’m actually surprised you don’t
have one yet.
11. What does the woman suggest?
M. Hey, that’s a ………. ………… . My friend Ming
A. Buying a new car designs Internet sites. I think I’ll …….. ……. ……
……….
B. Reading a newspaper
C. Surprising a friend
D. Creating a Web site
12. What does the woman suggest that the man M. Actually, I do. The problem is that it’s very
do? ………………….. to rent an …………… here. If I
live outside the city, it’ll be ………… ……………..
A. Look for a roommate
W. Well, there are always …… ……… ………………...
B. Find a new job in the newspaper. You should …….. ………. ……… at
C. Check the newspaper them.
D. Sign a contract
13. What does the customer ask the salesperson M. Hi, ………….. does your store ………..tonight? I
to do? need to get a ………… ………. for my wife.
A. Return a phone call W. We’re open until …………., and if you can’t get to
us today, we’ll be open at eight o’clock ……..
B. Reserve an item at the store ……………….
C. Keep the store open late M. I ……… …….. able to get there by seven – but in
D. Provide a cash refund case I don’t, could you ……… ……… ………
………… for me? I can give you the ……… ………
14. What does the man offer to do? W. Excuse me, do you know ……… ……… ……….
is? I’d like to …………… some bread.
A. Get some water
M. No, I’m sorry. I’ll ………. if I can ………. ……. for
B. Go to a store you. Have you been ………….. long?
C. Bring a menu
W. ………….. minutes. But I can see the restaurant is
D. Find a waiter ………..
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15. What problem are the workers discussing? W. The lumber company just called. Their ………….
is ………… ………….. , so they won’t be able to
A. Some wood is damaged ………….. …….. ……….. that we ordered this
B. Some roads are closed afternoon.
C. Some workers will be late M. So we aren’t getting the wood we need to ……….
……….. …………….. ?
D. Some supplies will not arrive today
W. No today. But we could start ……… …….. .……
16. What will the workers probably do next? ……… ………..……. instead.
A. Hold a meeting M. Good idea. That way we won’t get too far ……..
……………..
B. Work on a different project
C. Call the lumber company
D. Deliver a shipment
17. What happened last week? M. Oh, that’s great. I should …………… …..………
sometime.
A. The woman hired a new employee
W. Please do. I just ………. ……… …… ……….
B. The restaurant moved to another location from Italy last week, and he’s been going a ………..
C. The man went to Italy ………… so far.
D. The man started a new job

18. What are the speakers discussing? M. I hear that you ………….. Mountain Wild last
weekend. ……… ………. …….. ………….. ?
A. A movie
W. It was …………….. . I went with Martha from the
B. A mountain hike ………… ………… office, and see both thought it was
C. A letter of recommendation ….. ……… ………….. we’d seen in a while.
D. A job opening M. So you would ………….. it? I’m ………. ………

my day off this Friday.
19. What does the man say he will do on Friday?
A. Call the human resource office
B. Set up a meeting with Martha
C. Buy a book about Colorado
D. Got to see a film
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20. What does the man suggest they do? W. I think I left my ……….. …………… upstairs in
my room. Do you know …………. ………. ………
A. Eat a meal …………. starts?
B. Buy a program M. It doesn’t start until ………….. , so we still have
C. Make some copies time to …… …… …… …… …….. and get some
……………….. with the rest of the group.
D. Review the schedule
21. Why does the man want to speak with Ms. M. Yes. My name is Bill Johnson. I’m here for a …….
Evans? …………………….
A. He is trying to sell some equipment

B. He needs to review a procedure
C. He is looking for employment
D. He wants to make a purchase
22. Why does the woman call Mr. Park? W. Mr. Park, this is Jenny Kim from Best Travel. I’m
calling to see if you’re still ……….. ……… the
A. To remind him of a special offer discounted …………. ………………. to South
B. To arrange to meet with him Korea. ………………….. that today is the ………
……….. it’s available.
C. To confirm his schedule
D. To request a document from him
23. What will the man probably do next? W. Oh, that’s good, thanks. Can you do me a favor? A
………………. at that table over there ………. ……..
A. Help a customer …………….
B. Load the dishwasher M. No ………… . I’ll ………. ………… …………. to her
C. Clean some utensils right away.
D. Find some more chairs
24. What will Kathy do next? M. Dinner sounds great! And I’d love to ………….. your
cousin. Have you already …….. …….
A. Visit Susan …………………………. ?
B. Buy some tickets W. You know. I ………. …….. ………. …… …………..
C. Make a reservation It’s not an ………… restaurant, but it’s very ……………
D. Get some money
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25. What will the man probably do next? M. Yes, I see a …………… here for Ms. Meyers. I
was just on my way to …………. ……… ……….
A. Mail some letters …………… . I’ll ………… the package to you
B. Order some ink cartridges shortly.
C. Deliver a package to Lisa Bingman

D. Write Ms. Bingman’s name on a package
26. What does the woman suggest? M. I need a new ……… …………., and I thought I
saw that Sherrigan’s was …………... ………………
A. Taking a short break for 35 percent off.
B. Reading a different newspaper W. Yeah, I saw that too, but it was for ……… off, not
C. Looking at a Web site ………... Here, I …… ……. …….. …… ……. where
you can get a much better deal.
D. Going to a computer store
27. Why is the man calling? W. Thank you for …………….. the Kim Investment
Group. This is Clara Jones. ………. …… ……. ….
A. To transfer money between accounts ………… ?
B. To request payment of a bill M. Hello, ……… ……….. is Fred Kane, and I’m
C. To order electronic equipment calling from the Clearsea Electronics Company. I’d
like to ……………… …… ……….. ………… from our
D. To schedule a job interview short-term ……….. ……………. to our long-term
account.
28. What does the man ask Susan to do? M. Susan, could you …………… my nine
A. Check a bus schedule o’clock client ………… ? I need to …….. ………
……….. ………. …….. ………… ………..
B. Change an appointment time
C. Come in to work earlier
W. Sure, Mr. Miller. When is the earliest you
…….. ……… ……….?
D. Call a car mechanic
29. What will the man do tomorrow morning?
A. Have his car fixed
B. Visit a client’s office
C. Order some office supplies
D. Purchase a car
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30. Why is Michael pleased? W. Micheal, I heard you ……. ……. ……… for
A. He published an article your poetry ……………………….!
B. He won a prize M. Thanks, I’m really honored that the Corwin

C. He met his favorite poet
Foundation recognized my writing.
D. He taught his first writing class W. You must be ………. ………… . Are you
……………. anything now?
31. What does Michael hope to do?
A. Take a summer vacation M. Well, I’ve just …………. my first …………..,
and I hope to …… ……… a writing ………….
B. Sign up for a workshop
…………. …………
C. Apply for a scholarship
D. Join a reading club
32. What does the man offer to do? M. He’s not here today. I’m ….……. …………..,
A. Sign a form I can …….. …….. ………. for you.
B. Unload a truck W. Great; thanks. ……… would you like me to

C. Make a delivery
…………. these ………….?
D. Look for the site manager
33. Where is the woman going M. It’s …….. ……… for the …… ………, and
A. To get some money then three dollars for every ………… ………..
B. To walk in the park W. That’s kind of …………….. . I just need to

C. To pick up an order
……. ……. ……… …………. – they’re holding
some …….. ……… ………. It’ll only take a few
D. To visit a museum minutes.
34. What does the woman suggest the man do? W. Maybe you ……….. …….. ……… someone
A. Wait for the security guard in the …………. …………. about issuing you a
card.
B. Use the back door
C. Go to lunch earlier
M. You’re right. I’ll go there ……… ………….
D. Contact the security office
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ETS ACTUAL TEST 1

1. Where does this conversation most likely 7. What is the woman concerned about?
take place? A. The rate of production
A. At an office B. The availability of staff
B. At a bakery C. the temperature of a room
C. At a newstand D. The cost of shipping
D. At a restaurant
8. What do the men suggest?
2. How did the man get to work?
A. Adjusting some controls
A. By car
B. Hiring a technician
B. By bus
C. Replacing some equipment
C. By train
D. On foot. D. Using different packaging
3. When is the meeting scheduled to begin? 9. What does the woman say she will do?
A. In 5 minutes A. Check with a supplier
B. In 10 minutes B. Place an advertisement
C. In 20 minutes C. Conduct an inspection
D. In 30 minutes D. Revise a production
4. What does the man ask Susan to do? 10. What is the man’s problem?
A. Check a bus schedule A. He lost his room keys
B. Change an appointment time B. He was late coming to work
C. Come in to work earlier C. He cannot acess his computer
D. Call a car mechanic D. He forgot his computer password.
5. What will the man do tomorrow morning?

11. What will the man probably do next?
A. Have his car fixed
A. Go to the machine room
B. Visit a client’s office
B. Get a new password
C. Order some office supplies
C. Call the reception desk
D. Purchase a car
D. Ask a security guard for help
6. When will the man probably start seeing
clients tomorrow? 12. Where is the technical services office
A. At 9 A.M located?
B. At 10 A.M A. On the second floor
C. At 11 A.M B. Next to the reception desk
D. At 1 P.M C. Near the security office
D. By the stairs
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13. What is the woman looking for? 19. What is the man’s problem?
A. A laptop A. He cannot find the security office
B. A microphone B. He cannot find the exit
C. A photocopier C. He cannot open the door
D. A power cord D. He has too much to do.
14. Why is the equipment unavailable? 20. When did the woman receive her access
A. It has not been delivered yet
card?
B. It is locked in a storage closet
A. On Tuesday
C. It is missing
B. On Wednesday
D. It needs to be repaired
C. On Thursday
D. On Friday
15. What does the woman suggest doing?
A. Printing some materials
B. Talking to her supervisor 21. What does the woman suggest the man
C. Meeting in a different location do?
D. Obtaining an office key A. Wait for the security guard
B. Use the back door
C. Go to lunch earlier
D. Contact the security office
16. What does the woman want to discuss with 22. What did the company do recently?
the man? A. Participated in a trade show
A. A travel budge B. Relocated some of its staff
B. A meeting location C. Changed customer billing dates
C. A deadline date D. Hired seasonal interns
D. A project idea
23. What does the man mean when he says,
17. Why is the man unable to talk to the
“It was time for something like that”?
woman that day?
A. He is concerned about a work deadline
A. He has to finalize and sign a contract
B. He wants to hold meetings more often
B. He has not finished writing a report
C. He thinks a project is good idea
C. He has not read a proposal yet
D. He has to meet clients D. He hopes to hold a special event
18. What does the woman mean when she 24. What do the women imply about the
says, “I can wait until next week”? company?
A. She cannot meet on Friday A. It has been operating for a long time
B. She does not want to rush a deadline B. It plans to open more offices room
C. She can postpone some training C. It specializes n restoring photos
D. She has not submitted a form yet. D. It recently redesigned its logo
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25. What does the woman ask the man to do? 28. Where do the speakers most likely work?
A. Record a performance A. At a shipping company
B. Save some seats B. At an engineering firm
C. Check the time of a meeting C. At a taxi company
D. Arrange for transportation D. At a railway station
26. Look at the graphic. When does the man 29. Look at the graphic. Which customer are
plan to arrive at the concert hall? the speakers discussing?
A. At 5:30 P.M. A. Carol Lee
B. At 6:30 P.M. B. Jean Harvey
C. At 7:30 P.M. C. Eun-Jung Choi
D. At 8:30 P.M. D. Kinu Iizuka
27. What time will the woman do next? 30. What will the speakers do next?
A. Print a confirmation A. Look at fuel prices
B. Send an e-mail B. Review customer complaints
C. Approve a purchase C. Update staffing schedules
D. Request contact information D. Organize training programs
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ANSWER KEY & TAPESCRIPT LESSON 3

[1-2] 1 – A 2 – B [3-4] 3 – B 4 – A
- My car repair garage more aggressively - Packing up
- I really think you should set up a Web site - Should we wait for
- Go over some last-minute notes
[ 5-6] 5–A 6–B
- Give me a ride home
- Dentist’s appointment
- Can take the bus
1–B - Visited my family there last year - Interested in lying on the beach
2–C - Do me a favor – call me – have to study – reshelf the books – take a good look
3–D - Need to see – to fill out some paperwork – 3 weeks
4–C - Moving – new job – hoping – come – letting me know – stop by her office – say good bye
5–D - Spoke to – miscommunications – supposed to start later – presentation 9:00 – tell the
guests
6–D - Estimate – seemed low – look up – from last year – check online
7–B - How may I help you? – need to cancel - appointment
8–B - Would you like me to reschedule?
9–A - Let me check with the manager – call you back
10 – C - Advertise my car repair garage – should set up a website
11 – D - Good idea – give him a call
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12 – C - Expensive – apartment – more affordable

- A lot of advertisement for apartment – take a look
13 – B - What time – close – birthday gift – 7:00 P.M. – tomorrow morning
- Should be – set aside an item – item number
14 – D - Where our waiter - order – see – find him – waiting – 10 – busy
15 – D - Shipment – running late – delivered the wood – finish the floor
16 – B - Putting it in the window – behind schedule
17 – A - Stop by – hired a new chef – great job
18 – A - Saw – how did you like it? - wonderful – human resource - the best movie
19 – D - Recommend – going on
20 – A - Conference program – when will the first session – 9:30 – go to the coffee shop
- Breakfast
21 – C - Job interview
22 – A - Interested in – package tour – remember – last day
23 – A - Customer – ask for more water - problem – take some over
24 – C - See – made a reservation – should do that right now – expensive – popular
25 – C - Package – distribute this morning mails – bring
26 – C - Laptop computer - offering laptop – 35 euros – 35% - can show you a website
27 – A - Calling – how may I help you – my name – transfer 10 thousand dollars – saving account
28 – B - Reschedule – tomorrow – take my car to the repair shop.
29 – A - Could see him
30 – B - Won the prize – congratulation – very pleased – writing – start novel – enroll in workshop
this summer
31 – B
32 – A - His assistant – sign the form – Where – unload – boxes
33 – C - 4 dollars – first hour – additional hour – expensive – run into the bookstore – book I
ordered
34 – D - Should speak to – security office – after lunch
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ETS ACTUAL TEST 1
1A 2C 3D 4B 5A 6C 7A 8C 9A 10C
11B 12C 13D 14C 15A 16D 17D 18A 19C 20D
21D 22B 23C 24A 25B 26A 27B 28C 29D 30B
[1-3]
M-Am: I can't believe l'm here on time! My car wouldn't start this morning and I had to take the train,
which usually takes about twenty minutes longer.
W-Am: It's a good thing you made it in. The meeting is in half an hour. I'm wondering if we should
use the conference room instead of this office.
M-Am: You're right. Let's take the coffee and doughnuts and all the handouts over there.
[4-6]
M-Br: Susan, could you reschedule my nine o'clock client tomorrow? I need to take my car to the
repair shop.
W-Br: Sure, Mr. Miller. When is the earliest you could see him?
M-Br: The mechanic told me that my car should be ready by ten. So, let's say eleven. I'll be in the office
by then.
W-Br: OK, I’ll ask him to come in at eleven.
[7-9]
W-Am: I’m worried about the production rate on assembly line number three. The machine that seals
the mobile phone boxes isn't running as fast as it should, and it's slowing down the whole process.
M-Cn: Oh, we've had trouble with that machine in the past. Instead of having it repaired again, I think
we'd better just replace it.
M-Au: I agree. But we should try to get a new one put in as soon as possible, or we might have to shut
down that assembly line.
W-Am: OK, I'll call the company that supplies that equipment
M-Cn: Yes, see how soon we can get it installed.
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[10-12]
M-Am: Hey, Vicki. Have you had any problems using your computer this morning? I can't log on to
mine.
W-Am: Our passwords expired last night. You have to go to the technical services office to have a new
one set up.
M-Am: OK... that's down on the first floor by the machine room, right?
W-Am: It's on the first floor, but you need to turn left at the reception desk and go all the way down that
hallway. It's right next to the security office.
[13-15]
W-Br: Have you seen the long power cord? I need it to set up my laptop for the presentation for the
vice president
M-Cn: I haven't seen that long cable for a while. All we've got are two very short cords. Do you think
we should postpone the meeting?
W-Br: No, we can't do that. Why don't we print the presentation, and the vice president can look at
everything on paper.
[16-18]
W-Am: Nathan, do you have time this afternoon around two or three o'clock? l'd like to talk to you
about my project proposal-my idea for a new travel app.
M-Au: Yes, about the app – I read your report last week, and I was impressed with your idea.
Unfortunately, this week is really busy. I have client meetings all day today, and every afternoon the rest
of the week. What about Friday at 10 o'clock?
W-Am: I can wait until next week.
M-Au: Great. That works for me
[19-21]
W-Am: Robert, have you received your new access card? I got mine on Friday.
M-Am Friday? I still don't have mine. I have to ask a security guard to open the door for me every
day.
W-Am: Maybe you should speak to someone in the security office about issuing you a card.
M-Am: You're right. I'll go there after lunch.
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[22-24]
M-Cn: Hi. I just noticed they started some construction work in the lobby. Do you know what that's all
about?
W-Am: I was going to ask about that too. Um, our payment processing team was just moved here to
headquarters. Maybe it's related to that.
W-Br: No, it's just regular renovation work-to improve the lobby's overall appearance.
M-Cn: Oh, OK.... It was time for something like that.
W-Br: I'll say. I heard the crews will even put up antique photos showing the company's foundation
ceremony-more than a century ago.
W-Am: It's amazing we've been in business for so long. We have quite a heritage.
[25-27]
W-Br: Hi, Jim. I hear you're going to the jazz concert on Friday. Can I ask you a favor?
M-Cn: Sure, what do you need?
W-Br: A few of us from the graphics department are also attending the concert, but we have a meeting
until six o'clock on Friday. Since there are no assigned seats, we were wondering if you could save a
few places for us.
M-Cn: That shouldn't be a problem. I don't have any meetings on Friday afternoon, so I plan to get there
when the doors open. How many should I reserve?
W-Br: Hmm... I'm not sure yet if Eduardo is joining us. Why don't I send him an e-mail right now, and I'll
let you know how many seats to save
[28-30]
W-Br: I hear that we've had some unhappy customers recently.
M-Cn: Yes, I'm afraid that's true. In fact, I've just been talking with one of them
W-Br: Oh. Well, uh, what did the customer say?
M-Cn: She wasn't at all happy. Our driver picked her up on time, but there was heavy traffic on the
way to the airport, and she nearly missed her flight.
W-Br: Mmm. We should probably take a look at roadwork scheduled in the area. It might be affecting
traffic more than we realized.
M-Cn: Right, And we have some other issues to consider as well. Look at the rest of these comments-
we'll need to decide what to do.
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ANSWER SHEET
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LESSON 4 – PART 3.2: CÂU HỎI VỀ CÁC SỰ VIỆC ĐƯỢC NHẮC

TỚI TRONG ĐOẠN HỘI THOẠI
I – EXAMINATION
M1: I can’t believe the Vancouver convention’s so soon!
W: I know. It should be great, with all those big-name speakers. Are we all set for
transportation?
M2: Uh-the plane tickets are already taken care of, and you arranged for the rental car while
we’re there – right, Mike?
M1: Uh-oh. I completely forgot to make the car reservation! I’ve been so busy getting my
workshop materials ready!
M2. All ... right ... We’re only two days away from leaving – it might be hard to get a car now!
W: Let’s not stress out about it. I saw something about a bus service to and from the hotel. Let’s
talk to the hotel receiptionist and see.
1. What are the speakers mainly discussing?
 Plan for an upcoming business trip
2. What problem do the speakers have?
 Their transportation arrangements are not complete
3. What does the woman suggest they do?
 Contact a hotel
 Note
- What most likely is the man’s job?
- Where does the woman most likely work?
- What problem do the speakers have?
- What does Tom suggest about the company
- What does the man offer to do?
- What does the speaker ask the listener to do?
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- Banquet - Fill out an application form
- Invitation - Place an ad (advertisement)
- Attendee - Be qualified for
- Retirement - Conduct an interview
- Venue - Work on
- Register - Specialize in
- Corporate event - Co-worker
- Company retreat - Colleague
- Tradeshow - Employee
- Foundation ceremony - Staff
- Attend the training session - Predecessor
- Adjust the work schedule - Replacement
- Make a presentation /Give a - Performance
presentation - Raise
- Call-off - Benefit
- Position - Cover
- Résumé - Transfer
- Qualifications - Human resources
- Candidate - Personnel department
- Complete - Time sheet
- Submit - Take over the position
- Hire - Be in charge of
- Recruit - Contribute to
- Portfolio - Be promoted to
- Employment agency - Lay off
- Recommendation letter - Be dedicated to
- Job opening
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Questions 1 & 2
1. What will happen at 7:30? W: All the guests are seated. Is the food ready to be
A. The caterers will be notified served?
B. Food will be served M: No, it’s not. I just spoke to the caterers.
Apparently there was some miscommunication.
2. What will the woman probably do next? They thought __________________________, at
A. Call a different catering service seven-thirty.
B. Tell the guests about a delay W: Seven-thirty? That means the presentations
won’t start until nine o’clock. I’ll have to _____
_______________________________ .
Questions 3 & 4
M: Hello, my marketing team plans to hire a new
3. What department does the woman work in? graphic designer. Could ______________
A. Human Resources _____________________ start looking for
B. Product Development candidates?
W1: Our recruiters will just need a job description
4. What will Ms. Matthews help the man with? for the position.
A. Listing a job’s duties M: Got it. First I’ll brainstorm the ______________
B. Interviewing job candidates W1: Yes ... and talk to Jill Matthews. The designers
often work with her product development team.
M: OK, ah, here she is. Hi ... Jill?
W2: Hi ... What’s up?
M: Good news. We’re recruiting one more graphic
designer. Could you help me __________________
___________________ for that position?
W2: Sure. Let’s work on that now.
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Questions 5 & 6
5. What is stated about Ms. Endo? M: Did you hear that Ms. Endo from the Tokyo
A. She is preparing a publicity campaign office has been ____________________________?
B. She has been promoted W: Yes, I did. The publicity department will miss
her. Do you think she’ll be ___________________?
6. What will Ms. Endo need to do? M: Well, she told me that her new department is
A. Hire new employees expending, so she’ll need to __________________
B. Contact the vice – president __________________________ .
W: Then I should call my friend, Dan. He’s been
looking for a job in communications.
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VI – POWER LISTENING 2
1. What is the woman looking for? W. Excuse me. I think I left …… ………… on a
table when I was here ………. …………. . Has
A. A book anyone ………… them?
B. A set of shelves M. Let me check our ……… ………. …………. . No,
……… ………… , they’re aren’t here.
C. A new table
D. A pair of glasses
2. What does the man want to know? M. Julie, ……….. are you ………. …………. from
London?
A. Julie’s travel schedule
W. Well, if my meetings go really well, I could be
B. The date of a party back by ……. ……….. , but I may stay through
Friday. ………. …….. ……… …………..?
C. Stephanie’s new address
D. The location of a restaurant M. Stephanie announced that she’s ………. ………
Boston for a new job. So I’m ………. …….. ……
3. What will take place next Wednesday? …………….. at Vega’s Restaurant next Wednesday,
and I was …………. you’d be able ……. ………….
A. A dinner with a client
B. A farewell party for a coworker
C. A reception for new employees
D. A lunch with some friends
4. What kind of employment experience has the

W. I have experience as a ………….. ; can I ………
woman had? ……………… this afternoon to …… ……. …….
…………….?
A. Fitness instructor M. Sure. We’ll schedule …….. …………….. for you today,
B. Lifeguard too; make sure you …………. copies of your ………..
…………
C. Gardener
D. Restaurant server
5. What is the woman asked to bring to her
interview?
A. A résumé
B. An application
C. Proof of certification
D. Proof of insurance
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6. What is the general topic of the conversation? W. Mark. I was ……………….. to hear that you’re
………. ……… …………... Don’t you like ……
A. Housing ……… …… ………..?
B. Employment M. Actually, I do. The problem is that it’s very
…………….. to rent an apartment here. If I live
C. Entertainment
………. …….. ………. , it’ll be more …………….
D. Transportation
7. What does the man say about living in the

city?
A. There is too much traffic
B. It is too expensive
C. It is easy to find a job
D. There are many apartments for rent
8. What does the woman want? W. Excuse me, do you know …………. our waiter
is? I’d like to ……… ………. …………..
A. Some bread
B. A larger table
C. Something to drink
D. A dessert
9. What type of business do the speakers W. The ………. ……………. just called. Their
probably work for? ……………… is running late, so they won’t be able
to ………… ………. ………… that we
A. A construction company ………………. this afternoon.
B. A shipping company
C. A delivery service
D. A supply store
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10. Where most likely are the speakers?

A. At a grocery store W. We’re …….…. ………… of ……… and
………… , and there’s still a line of customers
B. At a restaurant waiting to be seated. …….. …….. ……. ………?
C. At a furniture store M. In the …………. , unloading the …………………...
D. At a movie theater We’ve got ……….. ……….. ……………. now.
11. Why was the woman concerned?

A. The door will not close properly
B. The staff did not have enough to do
C. There were too many tables
D. There were not enough clean dishes
12. What are the speakers mainly

discussing? M. Hi, Kathy. We talked about …….. ……. a
A. How they will get to the airport …………. tonight. Do you …… …… ….. ……?
B. What they will do in the evening W. Oh, no. I ……….. . I’m sorry, I can’t make it to
the movies tonight. My ………… Susan is flying in
C. What they will have to eat from New York, and we’re ……… …….. ……. …….
……….. at Piazza. It’s a new restaurant near my
D. What movie they will see
house. Why don’t you ……… ………. …….?
13. Who is Kathy expecting from New
York?
A. A relative
B. A co-worker
C. A friend
D. A classmate
14. What does the woman ask for? M. Excuse me, I ……… this Chinese ………… for
my birthday ………….. , and it seems to be ……….
A. A credit card number ……….. …………. in the middle. Could I
…………… it for another copy?
B. A receipt
W. You ………. can, as long as it was …………….
C. A billing address
less than a ……… ……… . Do you have the ………
D. A delivery date …………..? I’ll need to see ………… …………...
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15. What is this conversation about? W. Hello, …… ………….? This is Lisa Bingman.
I’m ……….. …. ………... It might have been
A. The location of a package ……………. this morning, in fact.
B. A new assistant
C. The shortage of boxes M. I’ll check for you, Ms. Bingman. Wait a moment,
D. A printing problem please. No, I …….. ……. …….. …… ….. for you.
16. Who is Ms. Meyers?

W. Could you also …… …….. M? It may be
A. A mail room employee
addressed to Ms. Meyers, my …………….……
B. An office supply salesperson …………….. It should be a big box – I ordered some
……. ……….. and ……… ………….
C. A co-worker of Ms. Bingman
D. A shipping company representative
17. What does the woman ask for? W. No problem, sir. What’s the ……….. ………….
that you’re …………….. from?
A. An address
M. The account number is 67843. Oh, before I forget
B. A password – we don’t want this ……………. to happen right
away. We’d like to …………… it for March 31.
C. A phone number
D. An account number
18. What does the speakers discussing? W. …….. ……….. ………….. if Edmund will be
back from ………… …………… before the
A. The dates of a future vacation marketing meeting on Monday?
B. The results of a marketing survey M. He’ll …… ……….. late Tuesday, so he ……..
C. An employee’s attendance at a meeting ………. …………. in the office until Wednesday.
Should we …………… the meeting?
D. A chart from a recent report
W. That’s not necessary. I’ll ………. ….. …………
19. Where is Edmund? of the final report and …………… it with him when
he ………. ………..
A. He is at his desk
B. He is away on a trip
C. He is making copies
D. He is at a client’s office
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20. What information is the woman asked M. It might be that the gas rates …….. ………..
to provide? in your area, but let me look at our …………
A. Her address …………….. to be sure. What’s the ……………
……………….?
B. Her account number
W. It’s … ….. …… …… …... I live in Hutchins.
C. Her account balance
D. Her credit card number
21. What is being celebrated?

A. The opening of a restaurant W. Joe. …… …….. is everyone meeting to
B. A friend’s promotion ……….. Lucinda’s ……………?
C. The anniversary of a bank

D. A friend’s birthday M. The reservation is for …………. Do you
22. What time does the celebration begin? remember ……… …….. …………….. is?
A. At 5:00
B. At 6:00 W. Yes, it’s on El, Street, …… ……… the dry
C. At 6:30 cleaner’s. But I …… ….. …… …… …….
……. ……… , so I won’t get there until six-
D. At 7:00
thirty.
23. Where will the woman go first?
A. To a conference room
B. To a dry cleaner’s
C. To a bank
D. To a restaurant
24. What is Michael currently working M. Well, I’ve just started my ………. …………,
on? and I hope to enroll in a ……… …………. this
A. A novel summer.
B. A research paper
C. A news story
D. A poem
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25. What will be delivered over by the red W. Great, thanks. ………….. would you like me
building? to ……… …….. ……………?
A. Tiles M. The ……….. go over to that ……… ………..
B. Stamps And ……. ……. ……….. right here.
C. Pipes
D. Doors
26. Why does the man recommend a M. Well, the ………. ……… behind the art
different location? museum ……. …….. ……….. ………….. for
a half hour. You should be able to ………..
A. It is in a more convenient place
……….. ………. there.
B. It offers lower prices
C. It has more free space
D. It can fill special orders for customers
27. What is the man’s problem? W. Robert, have you ………… your new
………. …………...? I got mine on ………….
A. He cannot find the security office
B. He cannot find the exit W. Friday. I still don’t …….. ……… . I have to
C. He cannot open the door ….. ….. ………. ……… ……… ……… ……….
for me every day.
D. He has too much to do
28. What is the man’s problem? M. Hey. Vicki. Have you ……. …….. ………..
using your ……………. this morning? I can’t
A. He lost his room keys
……… …….. to mine.
B. He was late coming to work
W. Our ………….. expired last night. You have
C. He cannot access his computer
to …… ……… ……. ……… ……… ……….. to
D. He forgot his computer password have a new one set up.
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ETS PRACTICE TEST 2
1. What does the man want to know about the 7. What kind of employee will the business hire?
event? A. A sales representative
A. The number of attendees B. A secretary
B. The menu C. A scientific researcher
C. The location D. A factory worker
D. The name of the guest speaker
8. Why must Ms. Lewis visit the human resources
2. Why is the woman unable to answer the man’s department?
question? A. To pick up an application
A. She has not heard back from a hotel B. To interview for a job
B. She does not have Internet access C. To hand in a résumé
C. An event budget has not been provided D. To fill out some papers
D. A director has been out of town.
9. When does Ms. Lewis say she could start
3. What is the man perparing to do? working?
A. Create a meeting agenda A. In a week
B. Make travel arrangements B. In three weeks
C. Give a presentation C. In two months
D. Send some invitations D. In three months
4. What are the speakers discussing? 10. Who is Mr. Park?
A. A book review A. A bank cashier
B. A magazine article B. A construction worker
C. A newspaper advertisement C. A journalist
D. A travel brochure D. An architect
5. What does the man recommend that Isabella 11. What problem does Ms. Reed mention?
do? A. An invoice is incomplete
A. Take pictures of parks B. An office has closed
B. Visit a building C. A document is missing
C. Enter a contest D. A measurement is incorrect
D. Paint a portrait
6. Where did Isabella go last month? 12. What does Mr. Park ask Ms. Reed to do?
A. London A. Review a recommendation
B. Paris B. Visit an office
C. New York C. Read a proposal
D. Rome D. Approve a project
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13. Where does the woman want to work? 19. What are the speaker discussing?
A. At a restaurant A. A contest
B. At a beach B. An advertisement
C. At a health club C. An interview
D. At a resort D. A concert
14. What kind of employment experience has the
woman had? 20. When will the broadcast take place?
A. Fitness instructor A. On Tuesday
B. Lifeguard B. On Thursday
C. Gardener C. On Friday
D. Restaurant server D. On Sunday
15. What is the woman asked to bring to her 21. What does the man plan to do?
interview? A. Purchase a watch
A. A résumé B. Have a television repaired
B. An application C. Schedule an interview
C. Proof of certification D. Watch a program
D. Proof of insurance
16. In what industry does the woman most likely 22. Where does the woman most likely work?
work? A. At a flower shop
A. Accounting B. At a bookstore
B. Market research C. At a catering company
C. Event planning D. At an employment agency
D. Real estate development
23. What does the woman mean when she says,
17. Why does the woman say, “I hear we’re “Oh, don’t thank me”?
expanding”? A. She does not like praise
A. To explain changes in a sales contest B. Her colleague thanked her already
B. To inform the man about possible job openings C. Someone else did the work
C. To show surprise at her recent job promotion D. An assignment was not difficult
D. To seek additional client referrals
24. What will the man most likely do next?
18. What does the woman offer to do for the man? A. Make an appointment
A. Review a document B. Provide a reference
B. Analyze survey results C. Purchase some merchandise
C. Summarize a presentation D. Leave a message
D. Order office supplies
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25. What did the speakers’ company do recently? 28. What most likely is the woman’s job?
A. Opened a branch office A. Sales team leader
B. Upgraded a Web site B. Accounting manager
C. Started a sales contest C. Computer technician
D. Launched a new product D. Human resources director
26. What does the woman plan to do? 29. According to the conversation, what will happen
A. Show the workshop in several rooms next year?
B. Rent a larger meeting space A. A new product will be sold
C. Post a digital video online B. A new employee will be hired
D. Schedule another workshop C. A new Web site will open
D. A new policy will begin
27. Look at the graphic. Which workhop needs a
time change? 30. Look at the graphic. Who does the woman
A. Sales Plus recommend for a promotion?
B. Teamwork A. Chris Webb
C. Market Trends B. Louna Sylvia
D. Leadership C. Marius Albert
D. Laci Marcela
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TAPESCRIPT & ANSWER KEY LESSON 4

II – POWER LISTENING 1
[1-2] B – B [3-4] A – A
Dinner was supposed to start later Your team in Human Resources
Tell the guests to expect a delay Designer’s exact job duties
Make a list of job duties
[5-6] B – A
Promoted to vice – president of

communication
Hiring any new staff members
Hire at least two more people
1–D My glasses - This afternoon - Found Lost item drawer - I’m sorry
2–A When - Coming back - Next Tuesday - Why’d you ask? - Moving to - Throwing her a party
- Hoping to come
3–B
4–B Lifeguard - Come down - Fill out the paper work - An interview - Bring lifeguard
certificate
5–C
6–A Surprise - Planning to move - Living in the city - Expensive - Live outside the city -
Affordable
7–B
8–B Where - Order some breads
9 -A Lumber company - Shipment - Deliver the wood ordered
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10 – B Running out - Plate
11 – D Silverware - Where have you been - Kitchen - Dish washer - Enough clean plate
12 – B Going to - Movie - Still want to go - Forgot - Cousin - Planning to have diner - Come with
us
13 – A
14 – B Got - Cookbook - Yesterday - Missing several pages
Exchange - Certainly - Purchase - Month ago - Original receipt - Proof of purchase
15 – A Mail room - Expecting a package - Delivered - Don’t see anything
16 – C Look under - Administrative assistant - Ink cartridges - File folder
17 – D Account number - Transferring - Transaction - Schedule
18 – C Do you know - His vacation - Get home
19 – B Won’t be back - Reschedule - Make a copy - Review - Gets back
20 – B Went up - Account record - Account number
21 – D What time - Celebrate - Birthday
22 – B 6:00 - Where the restaurant - Next to - Have to go to the bank first
23 – C
24 – A First novel - Writing workshop
25 – C Where - Unload the boxes - Pipes - Red building - Put the titles
26 – B Parking area - Only charge 2 dollars - Find a space
27 – C Receive - Assess card - Friday - Have mine - Ask the security guard to open the door
28 – C Have any problem - Computer - Log on - Password - Go to technical services office
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ETS ACTUAL TEST 2
1 (A) 2 (A) 3 (D) 4 (C) 5 (C) 8 (D) 9 (B) 10 (D) 11 (C) 12 (B) 13 (D) 14 (B) 15 (C) 16 (B) 17 (B)
18 (A) 19 (C) 20 (B) 21 (D) 22 (C) 23 (C) 24 (D) 25 (B) 26 (A) 27 (D) 28 (A) 29 (A) 30 (B)
[1-3]
M-Cn: Divya, I have a question about the client appreciation banquet. Do you know how
many people we can invite this year?
W-Br: I'm still waiting to get a confirmation from the South York Hotel that we can use
their ballroom. If iť's available, we can host as many esident clients as we like.
M-Cn: Oh, OK. Please let me know as soon miss as possible. l'd like to send out the
invitations well in advance.
[4-6]
M-Br: Is that today's newspaper, Isabella? There's an advertisement in there about a

photography contest.
W-Am: I haven't seen it yet. What page is it on?
M-Br: I don't know, but it's in the Features section. I was thinking you should enter that great
picture you took of the buildings in New York last summer.
W-Am: You know, that's a good idea. Come to think of it, l also have some pretty good
photos from my trip to London last month.
[7-9]
M-Br: Ms. Lewis, after looking at your résumé and interviewing you, we've decided to offer you
a job as a sales representative here at Harper Industries.
W-Br: Thank you, Mr. Andrews. l'd like to accept the offer. When I first saw the advertisement for
this position, I felt this would be a perfect opportunity to utilize my background in sales.
M-Br: Great. Now you'll need to see Ms. Avery in the human resources department to fill
out some paperwork. How soon do you think you can start?
W-Br: Well, l'd say in about three weeks
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[10-12]
W-Br: Hello, may I speak fo Min-Jae Park? It's about the renovations to Comet Bank. He's the
architect, right?
W-Am: Yes. But may I ask who's calling?
W-Br: This is Sheryl Reed, the project manager for the Comet Bank renovations. I'm missing the
drawings with the measurements for the main entrance, and I'm ordering the doors today.
W-Am: OK, I'll put you through to Mr. Park. Please hold.
W-Br: Thanks.
M-Cn: Hello? Ms. Reed?
W-Br: Hello, Mr. Park. Could you possibly get me another blueprint? I can't find the drawings
for the front entrance.
M-Cn: Certainly, Ms. Reed. It'll take some time to print the plan, though. If you come by my
office around three o'clock, I'll have it ready for you by then.
[13-15]
W-Br: Hello, I'd like to inquire if your resort has any positions for summer workers.
M-Br: Yes, we're looking for lifeguards for the swimming pool, servers for the restaurant, and
gardening personnel for the grounds.
W-Br: I have experience as a lifeguard; my can I come down this afternoon to fill out an
application?
M-Br: Sure, we'll schedule an interview for you today too; make sure you bring copies of your
lifeguard certificate.
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[16-18]
M-Cn: So, Sharon, l heard you got a job at a market research firm. How do you like it?
W-Br: Yes, it's called Central Fieldwork Associates. I'm developing surveys to help client
companies learn about consumer preferences in various regional markets. Then I get to work on
a team to develop the advertisements.
M-Cn: Great to hear. I'm still looking for work myself.
W-Br: Well... I hear we're expanding.
M-Cn: Really? Good to know. I'll keep that in mind.
W-Br: Yeah, let me know if I can help you out.
M-Cn: Sure. For now, I should rewrite my résumé....
W-Br: .... After you do that, I can look it over and give you feedback
[19-21]
W-Am: Did you hear that Joe Cooper is going to be interviewed for the evening news?
M-Am Yes. It's so exciting to have an engineer from our company on TV! Do you know when it
is?
W-Am I heard they're interviewing him on Tuesday, but it won't be broadcast until Thursday.
M-Am Thanks. I'll have to remember to watch it when I get home that night.
[22-24]
M-Cn: Hi, I'm with Spellman Technologies, and I'm calling to thank you and your company
for the great job you did catering for our business luncheon last week.
W-Br: Oh, don't thank me. Your event was planned by my colleague, Nadia. I'm sure she'll
be happy to hear that you were pleased.
M-Cn: If Nadia's in the office, l'd like to tell her myself.
W-Br: Actually, she's out today. But I can put you through to her voice mail so that you can
leave her a message.
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[25-27]
M-Cn: Guess what? The IT team just completed the upgrades to our company Web site. The
site even has a new chat forum for employees.
W-Br: Ah, it's up and running already?... how does it look?
M-Cn: It looks great. From the forum I noticed ... there's a lot of interest in our upcoming
workshops. Won't we need more space? We could rent a reception room, or...
W-Br: We'll be OK. I'll stream the workshop live in additional meeting rooms. That way,
everyone can attend.
M-Cn: Great idea.
W-Br: Now, uh... We'll have to make a change to the schedule. The presenter of the last
workshop said he needs more time. He’ll go to 3:30.
[28 30]
M-Cn: Jane, because the sales team you led had such good results in June, I want to ask your
advice about an important decision I need to make.
W-Am: Of course, Mr. Akamu. What can I help you with?
M-Cn: Next year, to launch our new line of software, we're starting another sales team. We
want one of the salespeople from your team to lead it. Can you recommend anyone?
W-Am: Certainly. If you look at my team member's results, you might think Marius is the best
choice. But the person with the lowest sales did a great job helping the others on the team.
She's the one to lead your new team.
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ANSWER SHEET
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LESSON 5 – PART 3.3: CÂU HỎI VỀ SỐ LIỆU CHI TIẾT

TRONG ĐOẠN HỘI THOẠI
I – EXAMINATION
W: Ok, sir. Your total for these two shirts is forty-five dollars.
M: Oh, wait – I have a discount coupon I want to use while it’s still valid ... I think I’ve got it
here somewhere... Oh, here it is.
W: Ok- thanks ... Hmm, it looks like the computer isn’t accepting it. Let me take a look...
M: Ah – I see the problem. Is it OK if I go back and browse a bit more to see if there’s anything
else that I need?
W: Certainly. I can keep these shirts here at the register for you if you’d like.
1. What is the woman doing?  Assisting a customer

2. Look at the graphic. Why is the coupon rejected?  It is for purchases of at least $50
3. What does the woman offer to do?  Hold some items at the register
 Note:
- Why is the man calling?
- Where most likely does the woman work?
- What does the woman suggest that the man do?
- What will the woman most likely do next?
- According to the woman, what happened while the man was in Italy?
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- Brand-new - Leave
- Inventory - Vacation
- Damage item - Sightseeing
- Refund - Destination
- Shipment - Accommodation
- Flyer - Single room
- Deliver - Itinerary
- Receipt - Landmark
- Defective - Jet lag
- Release - Go on a trip
- Gift certificate - Make a reservation
- Out of stock - Travel agency
- Be sold out - Take a guided tour
- In stock - Departure
- Set up a display - Timetable
- Arrange a display - Flight
- Get a full refund - Express train
- Exchange A for B - One way trip
- Make a last minute change to… - Round trip
- Charge extra - Aisle seat
- Get cash back - Window seat
- Response - Room
- Inquiry - Tow
- Reschedule - Heavy traffic
- Confirm - Fare
- Put A on hold - Give direction
- Connect A to B - Break down
- Get off the phone - Be schedule to do
- Make a telephone call - Be stuck in traffic
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Question 1 & 2
W: Joe, what time is everyone meeting to celebrate 1. What is being celebrated?

Lucinda’s………………………..? A. The opening of a restaurant
B. A friend’s birthday
M: The reservation………………….Do you
remember where the restaurant is? 2. What time does the celebration begin?
A. At 6.00
W: Yes, it’s on Elm Street, next to the dry cleaner’s. B. At 6.30
But I need to go to the bank first, so
I………………………….until six-thirty
Question 3 & 4
W: The ticket agent just told me that the train to

Frankfurt is sold out.
M: Oh no. And the next train there won’t leave for

four more hours, right?
W: Yes, but it’s ok ……….........................……

Bebra instead. From there we can take another train 3. Look at the graphic. What time will the
to Frankfurt. speaker depart?
A. 2.15 p.m.
M: Perfect. I hope we ……………..................………
B. 3.30 p.m.
the Marksburg Visual Arts Center.
4. What does the man mention he would like
W: I think we’ll have plenty of time. The galleries
to do?
are open late in Frankfurt.
A. Visit an art gallery
B. Exchange some tickets
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Question 5 & 6
W: Excuse me. I’m here……….......................……..

It was chicken soup and a mixed vegetable salad.
5. According to the man, what is the
M: Hmm…. I ……………..............…............. Did problem?
you call us or did you make your order online? A. There is no record of an order
B. A computer has malfunctioned
W: I called about an hour ago. I have the number
here on my mobile phone. It’s 555-0198, right? 6. How does the man help the woman?
A. By checking a calalouge
M: No, that’s our Sullivan Street location. They’re B. By giving her directions
just a few blocks away. Follow this street to Sullivan
then turn left at the intersection. It’s about
…..................…..
1. Where did Flora stay in Valencia?
A. In a hotel W. ………. …………, Flora! ………. was Spain?
B. At a friend’s house W: Wonderful, thanks. I ……. ……. ……. ……… –
we …… at a small …… …… …. ………… for two
C. With relatives weeks.
D. At a campsite
2. When did the man go to Valencia? M. Yeah. I ……. …………. Valencia when I visited
A. Last week my family there ……. ………... Did you do a lot of
……………..?
B. Two weeks ago
C. Last year
D. Two years ago
3. How do the speakers know each other? M. Clara, is that ……. ………? I didn’t expect to
see you here.
A. From the university
B. From a conference
W. Hi, Mark! I hadn’t ……. ……. ……., but I
C. From the office couldn’t miss our ….. ……. ………... It’s really nice
D. From a holiday party to be back on ……………, isn’t it?
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4. How many years ago did the speakers last see

each other?
M. It is, I can’t believe it’s been ……. ……. …….
A. Two ……. …… ……. ………. Remember the time we
……. …… …… …….. ………. in the chess
B. Five competition?
C. Ten W. Of course – that’s one of my …… …………..
D. Fifteen from our ……… days.
5. What does the woman say is one of her

favorite memories?
A. Learning to play chess
B. Attending a reunion
C. Winning a prize
D. Giving a presentation
6. Where does this conversation most likely take

place?
W. Here are ……. ……... Can you give me an idea
A. In a theater of ………. …… ……. ……… …….. to pick up the
car?
B. At an auto repair shop
M. We need to …….. the tires, ……….. the oil, and
C. In a parking garage
perform a ……. …………., so it’ll probably be ready
D. At a car rental agency around …………
7. When will the woman probably return? W. I can be back here by …….. , but I’ll need to
……… to and ………. my office today. Where can
A. At 2 o’clock I …….. …… ……….?
B. At 4 o’clock
M. The ……… ………. is about two hundred meters
C. At 5 o’clock ……… ………. ………….. There are normally buses
going into town ……….. …….. ………… or so.
D. At 10 o’clock We’ll see you at the ……… …… ………………..
8. Where does the man direct the woman to go?
A. To a bus stop
B. To an office building
C. To a store
D. To an apartment building
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9. What kind of employee will the business hire?

A. A sales representation M. Ms. Lewis, after looking at your …………….. and
…………… you, we’ve decided to ……. …….. ……
B. A secretary ……….. as a ………. ………….. here at Harper
Industries.
C. A scientific researcher
D. A factory worker
10. Why does the man decide to call back later? M. Actually. I’m ……. …….. …….. ……… this
week. I’ll ……. ……… on Monday morning when I
A. He does not know when he will have free …..… ……… about my ………… for new week.
time
B. He has forgotten his subscription number
C. He wants directions to the doctor’s office
D. He needs information about a prescription
11. Who is the woman probably talking to? W. Hi. …… ……… Jenna DeMarco. I’m calling to
…… …. …… …………. from your store.
A. A store manager
M. Let me check our …………. Yes, I see you ……….
B. A delivery person a new ………. and …………. Our delivery person is
C. A computer programmer …….. ……. ……….. them on ……. ……….
D. A store clerk W. But I ……. ……. …… …….. that day. I was told
they’d be here ….. …… ……….
12. When did the woman expect her computer
M. Well, let me …… ……. the ……….. about the date,
and printer?
and I’ll ….. …… ……. this afternoon.
A. On April 1
B. On April 2
C. On April 4
D. On April 10
13. Who does the man plan to contact? M. Hey, that’s a ………. …………. My ………….
Ming ……….. Internet sites. I think I’ll ….. ……
A. A friend ….. ………..
B. A car repair shop
C. A newspaper office
D. A government agency
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14. Where does the woman want to work?

A. At a restaurant W. Hello. I’d like to ……… if your ……………..
has any …………… for ……………. workers.
B. At a beach
M. Yes, we’re looking for ……………… for the
C. At a health club ……….. …………., servers for the ………………, and
D. At a resort ……… …………. for the grounds.
15. Who is the man shopping for?

A. A coworker M. Hi, …… …….. does your store ……… ……….?
I need to get a ………. ……… for my ………
B. A friend
C. A child
W. We’re open ……. …………., and if you can’t get
D. A wife
to us today, we’ll be ……… ……. …….. ………
16. What time does the store close? ……………..
A. At 5:00
B. At 6:00
C. At 7:00
D. At 8:00
17. Where does this conversation most likely take

place?
M. I can’t believe ……. ……. …….. …….. ! My car
A. At an office wouldn’t start this ………….. and I had to …….
……… ………… , which usually takes about
B. At a bakery ………. ……….. …………….
C. At a newsstand W. It’s a good thing you made it in. The …………
D. At a restaurant ……… ……… ………. …….. ………. I’m wondering
if we should use the ………… …………. instead of
18. How did the man get to work? this …………
A. By car M. You’re right. Let’s take the ………….. and

doughnuts and all the ……………….. ….. ………..
B. By bus
C. By train
D. On foot
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19. When is the meeting scheduled to begin?

A. In 5 minutes
B. In 10 minutes
C. In 20 minutes
D. In 30 minutes
20. Who is the woman?

A. A builder
B. A weather forecaster W. Brian, I stopped by the ……..……. ………. this
morning. I’m kind of ………….. It doesn’t look like
C. A shop owner ……… ……… ……… has made much …………..
D. An event planner on ……. ……….
21. Why has construction been delayed? M. We’re little ……… ………… because of all the
………… we’ve had. But we still ……. ……. …….. on
A. The weather has been bad time.
B. The building supplies were delivered late W. Well, the ……… ………… is scheduled for
June 13th. So I was ……….. ……… have suppliers
C. The crew has been working on another deliver the ……. ……. ……… ……… before the
project end of May.
D. The building design was changed M. That should be ….. ………... Even if we get more
22. What does the woman expect to do in June? rain, we’ll have …….. …….. ……….. by the
beginning of May ….. …… ……..
A. Schedule a party
B. Open a store
C. Receive some shipments
D. Finish a construction project
23. When will the man probably start seeing W. The …………… told me that …… ………
clients tomorrow? should be ready ….. ……….. So let’s say
A. At 9 A.M …………… . I’ll be in the office by then.
B. At 10 A.M W. Ok, I’ll ……… ……….. to come in at ……….

C. At 11 A.M
D. At 1 P.M
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24. What kind of company does the man work

for?
M. Thank you for ……….. Riverside …..
A. A telephone company …………. . How may I …….. ……….?
B. A shipping company
W. Hello, I have a …….. ……… ………. ……..
C. A heating gas company ………. for this month. My heating has usage
D. A bank …….. ……… ……….., but the ………… seem
much …………… this time.
25. How does the man explain the change in the
woman’s bill? M. It might be that the ………. …….. ……….
A. The price may have increased ………. in your area, but let me look at our
account record to be sure. What’s the …………
B. The account number has changed
………….?
C. The company made a mistake
W. It’s two five one oh one. I live in Hutchins.
D. The woman may have used more heat
26. What color car is in stock now?

A. Blue M. Is this car ………….. …… ……. …. …....?
B. Red
M. We only have this …… ……. …… ………
C. Silver right now, but we can …….. a …….. … ……….
D. Black one, too. You can also have …….. ……….added
for an extra …….. ………..
27. How much does it cost to add stripes to the
car? M. I think I’d like to order a …….. ………., then,
A. $100 but no ………….. I heard that silver-colored cars
……. …… ………. very well.
B. $200
C. $400
M. Great, then let’s …… ……… my office and
…….. ……. …… …….. ………... We should
D. $500 have your vehicle for you ….. ….. …… ……...
28. How soon will the customer receive his car?
A. In one week
B. In two weeks
C. In four weeks
D. In five week
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ETS ACTUAL TEST 3

1. Where most likely does the woman work? 7. Why is the man calling?
A. At an airport A. To open an account

B. At a bicycle B. To report an error
C. At a train station C. To place an order
D. At a taxi stand D. To return an item
2. Why is the man calling? 8. What does the woman ask for?
A. To find out the hours of operation A. The man's name

B. To schedule a service B. The date of a purchase
C. To reserve a ticket C. A product code
D. To inquire about a delay D. A delivery location
3. What does the woman say will cost extra? 9. What will the man do next?
A. Transporting a bicycle A. Mail a package

B. Traveling during rush hour B. Fax a receipt
C. Changing a reservation C. Provide an address
D. Upgrading to business class D. Check a catalog
4. Who is the man shopping for? 10. What does the woman mean when she says,
"Excuse me, do you work here"?
A. A coworker
B. A friend A. She would like the man to move.
C. His child B. She wants to get the man's assistance.
D. His wife C. She is requesting permission to leave early
D. She wants to check the man's identification
5. What time does the store close?
11. Who most likely is the man?
A. At 5:00 PM.
B. At 6:00 PM. A. A store clerk
C. At 7:00 P.M B. A magazine journalist
D. At 8:00 PM C. A museum director
D. A professional photographer
6. What does the customer ask the salesperson to
do? 12. What does the man say about the camera?
A. Return a phone call A. It is complicated to operate.

B. Reserve an item at the store B. It comes with a carrying case.
C. Keep the store open late C. It takes high-quality pictures.
D. Provide a cash refund D. Its battery has a short life span
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13. What are the speakers planning to do? 19. What does the woman imply when she says,
"Two hours wasn't enough"?
A. Meet some clients
B. Shop for phones A. A deadline has been extended.
C. Eat at a restaurant B. A project took longer than expected.
D. Attend a theater performance C. She was late arriving to an event.
D. She enjoyed a performance.
14. Why are the speakers unable to contact Juliana?
20. Why has the man been busy?
A. She is rehearsing for a performance.
B. She has turned off her mobile phone. A. He was preparing for a presentation
C. She is traveling overseas. B. He was designing a brochure.
D. She is teaching a seminar. C. He was reporting on customer comments
D. He was reviewing a performance.
15. Why is the man relieved?
21. What does the woman suggest the man do?
A. Their friend already has a ticket.
B. Ticket prices have not increased. A. Arrive early
C. They found a parking space nearby B. Invite a coworker
D. Good seats are still available. C. Test a new product
D. Recommend some medicine
16. What did the man do in Florence? 22. Where is the conversation taking place?
A. He met with a client A. At a train station

B. He visited some museums. B. At an airport
C. He attended a wedding. C. At a bus terminal
D. He spoke at a conference D. At a car rental agency
17. According to the woman, what happened while 23. What does the woman suggest the man do?
the man was in Italy?
A. Drop off his luggage
A. A presentation was given B. Call a travel agent
B. A salesperson was hired. C. Look at a schedule
C. A new project was started D. Wait in the lobby
D. A meeting was rescheduled
24. Where will the man probably go next?
18. What will the man most likely do next?
A. To a ticket counter
A. Call a coworker B. To a hotel
B. Review some notes C. To a bank machine
C. Schedule an interview D. To a gift shop
D. Begin a training session
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25. Why is the man looking for a certain 28. Why is the woman calling?
product?
A. To upgrade an account
A. He wants to eat healthy foods B. To advertise a product
B. He is allergic to a particular ingredient C. To report a problem
C. He has a coupon for a discount D. To provide an estimate
D. He has a favorite brand
29. Look at the graphic. What quantity on the
26. Look at the graphic. Which of the original order form has to be changed?
ingredients does the man express concern
A. 10
about?
B. 20
A. Fat C. 50
B. Protein D. 100
C. Sugar
30. What has the woman's manager instructed
D. Sodium
her to do?
27. What does the woman suggest that the
A. Provide free shipping
man do?
B. Send samples of new products
A. Try a free sample C. Personally deliver an order
B. Go to a larger branch D. Offer a discount on a future purchase
C. Speak with his doctor
D. Purchase a different item
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TAPESCRIPT & ANSWER KEY

[1-2] B – A [3 – 4] A – A
Bithday I got us ticket to
Is for six o’clock Arrive early enough to take a tour of
I won’t get there
[5 – 6] A – B
For my luch order
I don’t have a record of that order
Halfway down the block
1–A Welcome back - How - Went with a few friends - Stayed - Hotel in Valencia - Really
enjoyed - Last year - Sightseeing
2–C
3–A Really you - Plan to come - 10 year-reunion - Campus
4–C 10 years since we’ve seen each other - Won the second and third prizes - Best memory -
University
5–C
6– B My keys - When I should come back - Rotated - Change - Safety inspection
7–C 5 o’clock - 5 - get - from - catch the bus - Bus stop – down that way - Every 10
minutes – end of the day
8–A
9–A Résumé - Interviewing - Offer you a job - Sales representative
10 – A Really busy at work – call you – know more about my schedule
11 – D My name - Check on my order - Record
12 – B Ordered – computer – printer – scheduled to deliver April 4.
Won’t be at home - On the second - Check with – manager – call you back
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13 – A Good idea - Friend – design - Give him a call
14 – D Require – resort - Position – summer
Lifeguard - swimming pool - restaurant – garden personnel
15 – D What time – close tonight - Birthday gift – wife
16 – C Until 7 p.m. – open at 8 tomorrow morning
17 – A I’m here on time - Morning - Take the train - 20 minutes longer
18 – C Meeting is in half an hour - Conference room – office
19 – D Coffee – handout over there
20 - C Construction site
21 – A Worry – your work crew – progress – my store
22 – B Behind schedule - rain – expect to done
Grand opening – plan to – first shipment of clothing
A problem – your store ready – at the latest
23 – C Mechanic – my car – by 10 – 11 - Ask him 11.
24 – C Calling – gas company – help you
25 – A Question about my heating bill - hasn’t changed recently – charge – higher
Gas rate went up – account number
26 – A Available in silver or red?
27 – D Blue car in stock – order – red or silver – sport stripes – 500 dollars
28 – C Silver one - stripes – hold their value
Walk to – take care of the paperwork – 4 weeks
29 – B Your hair – just a trimmed – try a new style
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ETS ACTUAL TEST 3
1 (C) 2 (C) 3 (A) 8 (C) 9 (D) 10 (B) 11 (A) 12 (D) 13 (D) 14 (B) 4 (D) 5 (C) 6 (B) 7 (C) 15 (A) 16 (C)
17 (D) 18 (B) 19 (D) 20 (A) 21 (B) 22 (A) 23 (C) 24 (D) 25 (A) 26 (C) 27 (D) 28 (C) 29 (D) 30 (A)
[1-3]
M-Au: Hi, I'm calling to book a train ticket from London to Edinburgh, please. I'd like to
leave around ten o'clock on Tuesday morning.
W-Br: Certainly, sir. I can reserve a seat for you on the train departing for Edinburgh at ten-
thirty. The cheapest fare is eighty-five pounds.
M-Au: OK, l'd like to buy that ticket, please. l'd also like to find out whether there's room
on the train for passengers to take bicycles.
W-Br: Yes, there is, but it'll cost three pounds more to reserve a space for your bike.
[4-6]
M-Br: Hi, what time does your store close tonight? I need to get a birthday gift for my wife.
W-Br: We're open until seven P.M., and if you can't get to us today, we'll be open at eight
o'clock tomorrow morning.
M-Br: I should be able to get there by seven-but in case I don't, could you set aside an item
for me? I can give you the item number.
W-Br: No, I'm very sorry. We can't accept reserve requests over the phone because a cash
deposit is required.
[7-9]
M-Au: Hello, I'm calling to place an order for a set of headphones I saw in your catalog: the
Music Master Deluxe headphones.
W-Br: All right, I can help you with that. Can you give me the product code for those? There
are several different models in that product line.
M-Au: I have the catalog right here-if you can give me a moment, I'll check it and see.
W-Br: Thanks, but I’m on a tight budget, so I’ll just use the one that’s included.
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[10-12]
W-Br: Excuse me, do you work here? I'm interested in one of the cameras on display behind
the counter-it's on your right.
M-Au: Oh, you mean this one the Balani X13?
W-Br: Yes, that's it. you
M-Au: Just so you know, the battery that's included doesn't last very long-you might want to
buy an extra one if you're planning to use the camera a lot. A rechargeable battery only costs
about fifteen dollars.
W-Br: Thanks, but I’m on a tight budget, so I’ll just use the one that’s included.
[13-15]
M-Cn: This traffic is unusually heavy tonight. Let's call Juliana and tell her we'll be a little late
getting to the theater.
W-Br: Oh, we won't be able to reach her. She told me she's having dinner with some of her
coworkers before she meets us at the theater. She always turns her mobile phone off when she
goes out to eat.
M-Cn: That makes sense. I guess we'll just see her at the theater. I'm glad I gave her a ticket
yesterday. I’d feel terrible if she missed the beginning of the performance because we arrived a
little late.
[16-18]
W-Am: How was your trip to Florence?
M-Au: Italy was fun. I caught up with relatives at my cousin's wedding. I was mostly helping
out with the ceremony, so I didn't have time to visit any museums.
W-Br: That's too bad.
M-Au: But I can always visit again. So what happened while I was gone?
W-Br: Actually, our client asked us to present our sales pitch a week earlier than scheduled.
So now we have to work a little faster to prepare for that meeting. I e-mailed you some notes
about it.
M-Au: I'll take a look right away.
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[19-21]
M-Cn: Hi, Amal. I heard you attended an orchestra concert with Miguel over the weekend. How
was it? I heard it's long... about two hours, right? Is it worth checking out?
W-Am: Two hours wasn't enough!
M-Cn: Really? Hmm... l've been busy for the last month working on the product design
presentation, so I haven't had a lot of time. I'd like to see it with a friend.
W-Am: Actually, Angie wanted to see it with us, but she felt a little sick that day. Maybe you
should ask her to go with you? She should be at her desk now.
(22-24]
M-Cn: Hello, I'd like to purchase a ticket for the 3 o'clock train to Chicago.
W-Am: Unfortunately, sir, that train's already full. Here's a copy of the daily train schedule -
why don't you look it over and choose a later departure. At this time of day, trains to
Chicago leave frequently.
M-Cn: Hmmm... if I wait for the 3:40 train, I'll have time to buy some souvenirs before leaving.
Do you know if there's a gift shop in the station?
W-Am: Yes, there's one iust down the stairs and to the left.
[25-27]
M-Cn: Excuse me? I'm trying to change my diet and I want to eat something different for
breakfast-you know, something healthier, like, maybe yogurt? Is there a yogurt that's low in
calories but also has a lot of protein?
W-Br: We have a lot of options you might like. Here's one of our most popular brands of
blueberry yogurt. See, there's a lot of protein...
M-Cn: Mmm-nice! But my doctor told me I shouldn't eat a lot of sweet foods-and it would
put me over the daily amount he recommended. That's more than 30 grams!
W-Br: In that case, I'd suggest buying a plain version of this yogurt and adding your own
fresh fruit.
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[28-30]
W-Am: Hi, Mr. Olson? I'm Eun-hee Sohn from Circle Optical Supplies. I'm calling about the
order you placed yesterday
M-Cn: Oh, yes-l ordered supplies for my eyeglass store. Is there an issue?
W-Am: Well, we only have 25 of the eyeglass cases you ordered. Unfortunately, we won't
have any more in stock for another two weeks.
M-Cn: Oh, no-we have a promotional event starting next Friday, and we usually provide a case
with each pair of eyeglasses our customers purchase Hmmm .... I guess I'll take the 25 cases
you have, but l'll have to order the rest from another company.
W-Am: OK-I'Il update your order. And as an apology, my manager told me to waive your
delivery charge. So, we'll cover the twenty dollar shipping fee.
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ANSWER SHEET
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LESSON 6 – PART 3.4: CÁC CÂU HỎI KHÁC

I – EXAMINATION
M: Hello, I’m calling because I’d like to temporarily stop my mail delivery. I’m going
to be out of town for the next tow weeks.
W: Certainly. We can hold your mail here at the post office for you. But you’ll need to
put in your request at least a day before you leave.
M: That sounds great. Do I need to come into the office and complete a form?
W: No, actually, you have to submit the “hold mail” form on our Web site.
1. Why is the man calling?  To reschedule mail delivery
2. According to the woman, how far in advance should the man make his request? 
One day
3. What is the man required to do?  Submit an online form
 Note:
- Where most likely are the speakers?
- Why is the man calling?
- What is the man required to do?
- What will the woman probably do next?
- What does the man offer to do?
- What is the man concerned about?
- What will happen next?
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Cuisine Banquet
Beverage Gourmet
Chef Recipe
Food stand Catering service
Assorted Order a meal

Vegetatian Low-fat diet
Spicy Freshly baked bread
Checkup Stomachache
Examine Headache
Symptom Sneeze
Treatment Act up
Prescriotion Get a shot
Medication Take medicine
Pharmacy Make an appointment
Deposit Savings account

Withdraw Interest rates
Transfer Apply for a loan
Balance Take out / get a loan
Due Open an account
Exchange rate Photo identification
Rent Remodeling
Lease For sale
Deposit Fully furnished
Landscaping Floor plan
Tenant Relocate to
Property Maintenance
Renovation Inspect
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III – POWER LISTENING

Question 1 & 2
W: Excuse me. I think I ……….....................…… on 1. What is the woman looking for?

a table when I was here this afternoon. Has anyone A. A new table
found them? B. A pair of glasses
M: Let e check our …….....................………… No, 2. What does the man say he will do?
I’m sorry, they aren’t here. A. Order the item
B. Look for the item
W: Could you do me a favour and call me if you find
them? It’s difficult for me to ….....................………..
and I have to study for an exam tonight.
M: I understand. After we …................…….. tonight,

I’ll take a good look around the library and call you if
I find them.
Question 3 & 4
M I really like this restaurant , but it ' s very 3. What does the man dislike about the
…...........……. here – it ' s always so ….............……. restaurant?
A. It is hard to get a reservation
W: Yes, but the service makes up for it-one of the B. It is difficult to hold a conversation
waiters told me that they ' re all graduates of a
…………...............................… 4. What does the woman say about the
waitstaff?
M: And it is nice that the restaurant's only A. They have been professionally trained
…….......................................…. from the movie B. He has a restaurant there
theater . Speaking of which, the movie starts in 20
minutes. We should go ahead and pay.
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Question 5 & 6
M: Hi, I’m ……...................................…., but it ' s 5. Where most likely is the conversation
not on the | shelf . Could you see if it's been checked taking place?
out? It's Traveling the West, Scott Grand. A. At a post office
B. At a library
W: Let me look that up . . . yes, it's out until the end
of next week. But I see the Springdale 6. What does the woman offer to do?
…….....................…... If you'd like , III call the A. Use express delivery
Springdale library and have them send one to us B. Call another branch
M: Actually, I don ' t live too far from Springdale , so

II Just ..................……………
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ETS ACTUAL TEST 4

1. What are the speakers discussing? 7. Why is the woman calling?
A. A telephone bill A. To open a bank account
B. An electricity bill B. To dispute a credit card charge
C. A weather report C. To change a billing address
D. A broken air conditioner D. To enroll in online banking
2. Why might the man make a phone call? 8. Why does Leo transfer a call?
A. To request repair service A. A client wants to speak to a supervisor
B. To report a power failure B. A requested person is unavailable
C. To ask about electricity rates C. A customer called the wrong department
D. To request a copy of his bill D. Another caller must be helped first.
3. What does the woman want the man to do? 9. What information does Hank need?
A. Tell her what he finds out A. A card number
B. Respond to her phone message B. A store name
C. Pick up her mail C. A transaction date
D. Correct the error on her bil D. A purchase amount
4. Where does the woman suggest going? 10. Where most likely are the speakers?
A. To a restaurant A. At a restaurant
B. To a coffee shop B. At a theater
C. To an ice cream shop C. At a sports stadium
D. To a company cafeteria D. At a shopping center
5. What does the man say about the dining area? 11. What has the man lost?
A. It is expensive A. A mobile phone
B. It is crowded B. A set of keys
C. The food is bad C. A wallet
D. The service is slow. D. A jacket
6. What will they probably do next? 12. Who does the woman say she will speak with?
A. Eat at a sandwich shop A. A manager
B. Buy some ice crea B. A security guard
C. Return to the office C. A parking attendant
D. Go to a park D. A cashier
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13. Why does the man postpone the project? 19. What problem does the woman mention?
A. A permit is delayed
A. She cannot locate a store.
B. The weather will be bad
B. She cannot install a program.
C. A coworker is unavailable
C. She cannot print some documents
D. Some materials have not arrived
D. She cannot replace an ink cartridge.
14. What does the woman say she will do on
20. Why does the man say, "Do you have the
Thursday?
user manual"?
A. Leave for a trip
A. To ask to borrow the manual
B. Start a new job
B. To suggest a solution
C. Meet with a supplier
C. To correct a misunderstanding
D. Volunteer at a public park
D. To inquire who has the manual
15. Why does the woman say, "If you wouldn't
21. What will the woman probably do in the
mind"?
afternoon?
A. To suggest a solution
A. Print a file
B. To ask for permission
B. Go to a store
C. To make a complaint
C. Call a technician
D. To accept an offer
D. Visit a Web site
16. What is the man interested in doing? 22. Where does the woman work?
A. Joining a fitness center A. At a department store
B. Interviewing for a job B. At a telephone company
C. Registering for a workshop C. At a shipping company
D. Buying some sports equipment D. At a financial institution
17. What does the woman offer to do? 23. Why is the man calling?
A. Send the man a brochure A. To transfer money between accounts
B. Test some equipment B. To request payment of a bill
C. Review some references C. To order electronic equipment
D. Give the man a tour D. To schedule a job interview
18. When does the woman suggest the man 24. What does the woman ask for?
return? A. An address
A. At lunch time B. A password
B. This evening C. A phone number
C. Tomorrow morning D. In one week D. An account number
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Sparkle Dry Cleaning

Fabric Price
Cotton $7
Wool $9
Mixed synthetics $10
Silk $12
25. What does the woman say she will do later

28. Look at the graphic. What item is supposed to
this week?
be discounted?
A. Attend a dinner
A. Seafood pasta
B. Go to a conference
B. Lasagna
C. Host a celebration
C. Eggplant parmesan
D. Visit her family
D. Greek salad
26. Look at the graphic. What is the dress made

of? 29. What problem does the woman mention?
A. Cotton A. A cash register is broken.

B. Wool B. A credit card was declined.
C. Mixed synthetics C. Some menu items are sold out
D. Silk D. Some software was not updated.
27. What does the man say he will do?

30. What does the man say he wants to do?
A. Print a receipt
A. Tip a server
B. Expedite a service
B. Place an order
C. Send a confirmation
C. See the manager
D. Schedule an appointment
D. Make a reservation
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ANSWER SHEET
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TAPESCRIPT LESSON 6
[1 – 2] B – B [3 – 4] B – A
Left my glasses Hard to talk
Lost item drawer Crowded and noisy
Read without them Professional training program
Reshelve the books Block away
[5 – 6] B – B
Looking for a book
Written
Branch has two copies available
Pick it up there myself
ETS ACTUAL TEST 4

1 (B) 2 (C) 3 (A) 4 (A) 5 (B) 6 (D) 7 (B) 8 (C) 9 (A) 10 (B) 11 (D) 12 (A) 13 (B) 14 (A) 15 (D) 16 (A) 17 (D)
18 (B) 19 (C) 20 (B) 21 (B) 22 (D) 23 (A) 24 (D) 25 (B) 26 (D) 27 (B) 28 (C) 29 (D) 30 (A)
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[1-3]
M-Au: I got a bill from the electric company in the mail today. It's so expensive!
W-Am: Mine is too. I guess that's because I've been using the air conditioner so much in this
hot weather.
M-Au: So have I, but I still don't think I should have been billed this much. Maybe I should call
the electric company and find out if the rates have gone up.
W-Am: That's a good idea. They're very responsive by phone. Let me know what they tell you.
[4 6]
W-Am: Do you want to try lunch at the new restaurant near the ice cream shop?
M-Br: Oh, I went there last week and I wasn't very impressed. There were too many people and
there wasn't enough space between the tables.
W-Am: Really? That's too bad. What do you want to do?
M-Br: Well, let's order sandwiches and take them to the park since it's a beautiful day to sit
outside.
[7-9]
M-Cn: Good afternoon, Jacobson Bank. This is Leo. How can I help you?
W-Br: Hi. Yes, there's a mistake on my credit card bill this month. I spent $5, but I was
charged $50.
M-Cn: I'm sorry, this is the business loan department. For your inquiry you will need to
speak to someone from credit card transactions. Please hold while l transfer your call.
W-Br: No problem.
M-Au: Thank you for calling card services. My name is Hank. How may I help you?
W-Br: Hi. I would like to report a mistake on my credit card statement.
M-Au: Sure, I can help with that. First, I need the last four digits of your credit card please.
W-Br: One second... let me get it...
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[10-12]
M-Au: I was here for last night's performance, and I think I left my jacket on the back of
my seat. I was sitting in the last row of the theater. Do you know if anyone's turned it in?
W-Br: l'll have to check. Can you describe what the jacket looked like?
M-Au: It's dark blue and has a pocket on the left side.
W-Br: Let me go and ask the manager who was on duty last night. He might have seen it. I'll
be back in a few minutes
[13-15]
M-Au: Hi, Ms. Long. This is Jacob from the landscaping company. I'm afraid we won't be able to
start working on your garden tomorrow. The weather report's showing that there'll be heavy
rain.
W-Am: Well, you know I'm going to be out of town for two weeks starting this Thursday. I
wanted to give you a key to the gate, so you'd be able to keep working while I'm gone.
M-Au: OK. Then what if I come by tomorrow anyway, just to pick up the key?
W-Am: If you wouldn't mind. I'll be at home until ten- to thirty in the morning.
[16-18]
M-Cn: Excuse me-l'm interested in becoming a member of this fitness center, but I have a
question: What does the membership fee include?
W-Am: Well, we have a pool, a running track, and many different kinds of exercise equipment. If
you have time now, I can show you around the facility.
M-Cn: Thanks, but I'm on my lunch break, and I have to get back to the office-but could I have a
tour tomorrow morning, before work?
W-Am: Of course-but if you'd like to talk to some curent members about the services we offer,
l'd recommend that you come back after work today, since evenings are the busiest time
around here.
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[19-21]
M-Au: Thanks for calling Hokkaido Electronics. What can I help you with today?
W-Br: Hi, I'm having trouble with my printer. The problem is, um, every time try to print a
document on both sides of the paper, the paper gets stuck in the machine.
M-Au: I'm sorry to hear that. Unfortunately we can't offer technical support over the phone.
Do you have the user manual? Otherwise you'll need to bring your printer to a store so a
licensed technician can look at it.
W-Br: The manual wasn't helpful, so I guess I’ll bring it back to the store this afternoon.
Thanks anyways.
[22-24]
W-Am: Thank you for calling the Kim Investment Group. This is Clara Jones. How may I help
you?
M-Am: Hello, my name is Fred Kane, and I'm calling from the Clearsea Electronics Company. I’d
like to transfer ten thousand dollars from our short-term savings account to our long-
term account
W-Am: No problem, sir. What's the account number that you're transferring from?
M-Am: The account number is 67843. Oh, before I forget-we don't want this transaction to
happen right away. We'd like to schedule it for March 31.
[25-27]
W-Am: Hi, l'd like to have this dress cleaned. I'm going to a conference at the end of this
week, and I'd like to take it with me. Oh, and... can you tell me how much it'll cost?
M-Cn: Let me take a look... it's going to be $12.
W-Am: Oh, that much? Your sign out front says dresses can be cleaned from 7 dollars and up.
M-Cn: Well yes, but it's the material the dress is made of. We have to use special cleaning
products to make sure we don't damage the fabric.
W-Am OK
M-Cn: I can rush the service and have it to you by Wednesday evening. Does that work?
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[28 – 30]
M-Cn: Excuse me, I think there’s a mistake on our bill. It says this dish cost 12 dollars, but the
sign outside the restaurant says it's only 9 dollars today.
W-Am: I'm sorry about that. We didn't update our computer billing system to show the
discount. When you pay, though, the cashier will give you the promotional price.
M-Cn: OK. I see. Also, since the service was great, I'd like to leave some extra money for the
server, but I don't have any cash. Can I tip if I use a credit card?
W-Am: Certainly. Just tell that to the cashier, and he'll add it to the bill.
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LESSON 7 – PART 4 – MESSAGE

I – EXAMINATION
71. Why will the speaker be late for work?
A. His car has broken down Hi, Robin, it’s John. I’m calling to let you know that
I’ll be a little late getting to the office today. My
B. He is waiting for a repairperson
water heater suddenly stopped working, so I called a
C. He has a medical appointment repairperson to come and fix it. I’m waiting for
him to get here. Unfortunately this means I won’t
D. His train has been delayed be able to attend the sales meeting at nine thirty.
There are copies of the meeting agenda on my desk –
72. What is the speaker scheduled to do at 9:30?
could you hand them out at the meeting? Thanks
A. Open a store so much.
B. Train new staff
C. Make a delivery
D. Attend a meeting
73. What does the speaker ask the listener to do?
A. Distribute some documents
B. Type a report
C. Provide driving directions
D. Buy some supplies
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- Contact - Appointment
- Extension - Reschedule
- Response to - Delay
- Inquiry about - Shop hours
- Receipt - Office hours
- Policy - Business hours

- Manufacturer - Hours of operation
- Discount - Confirm a reservation
- Bill - Make a reservation
- Statement - Reach
- Purchase - Beep
- Shipment - Hotline
- Merchandise - Tone
- Retailer - Connect
- Place an order - Star key
- Customer service representative - Pound key
- Recall - Voice mail
- Replace - Automated message
- Fix - Leave a message
- Manufacturing flaw - Take a message
- Inconvenience - Return one’s call
- Compensate - Get back to
- Purchase price - Stay on the line
- Mailing address
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Question 1 & 2 refer to the following short talk
Hello, this is Maria Ortiz from Parker Square Bakery 1. What is the purpose of the message?
in Perthshine. I was wondering if you could __________
A. To increase an order
________________________ of organic wheat flour that
I’ve been getting on a weekly basis? _________________ B. To change a delivery date
________________________ that I make with that flour are
very ____________________________________ , so I’d like to 2. When should the requested change occur?
double my order. Please let me know if that’s
A. Next week
possible, starting with _______________________________ ,
and ____________________________ it would cost. Thank B. Next month
you very much.
3. Why does the woman want to order cards?
A. To give them as gifts
B. To advertise a business
4. Look at the graphic. How much will the

woman probably pay for each pack of cards?
Hello, I saw your television commercial for packs of A. R 150

customized playing cards, and I thought that would be
___________________ at my gathering of Cape Town B. R 110
gardeners. I would like to ____________________________ on
the different cards, so it would be great if you have an in-
house designer that can help with that. I’ll need
__________________________ , so I hope you can give me a
discount for quantity. Anyway, my name is Jenny Kittle,
and you can call me back at 555-0189.
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Hi, this is Lisa Sherman calling from Speed Mobile 5. What is the purpose of the message?
service. Mr. Lee, I’m calling because ________________
A. To confirm an appointment
_________________ to us in the mail, due to an incorrect
address. We need your _______________________ so that B. To request contact information
we can resend a copy of your statement. ___________
___________________ at 555-3421 between 9 A.M. and 5 6. What is Mr. Lee asked to do?
P.M. Monday through Friday. Thank you for your
A. Call a company
time and have a nice day.
B. Register a product
IV – MINI TEST
TEST 2
77. Who is Mr. Davis?
A. A delivery person Good morning, Mr. Davis. This is Susan Chen from
B. A warehouse worker Freiburg Transport, returning your call with an
update on your order. The truck …….. ……..
C. A weather forecaster
………. left our ……….. …….. ……….. , as
D. A store owner
scheduled. However, ……….. ………. ……….
78. How has the merchandise been sent? ……….., the …………. probably won’t ………
A. By ship …….. ………. ………. ………. ………. evening.
B. By mail We apologize for the delay. Will someone be at your
C. By truck store Friday after six P.M. to receive the
D. By plane merchandise? Please call me back so I can notify the
79. Why has the shipment been delayed? driver. Thanks.
A. Some merchandise was left at the
warehouse
B. The delivery address was wrong
C. The weather was bad
D. The delivery vehicle was broken
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92. What did the speaker just finish inspecting? (M-Am) Mr. Jenkins, this is Mark Robinson. I've
A. Streetlights ……. ……….. ……….. ………… between Third
B. Highway surfaces Street and Fortieth Street. Most of the rails were in
C. Railway lines good condition, but a few rails need to be fixed soon.
D. Electricity poles …….. …………… on the westbound line near
Twenty-fifth Street ………. ….. ……..
93. What is one problem that the speaker found? ………………… . Also, there was some rust on the
A. Rust lines, which could be dangerous if not removed soon.
B. Broken lights I'll send you an e-mail with the ……… …………..
C. Leaks where I found the problems with the bolts and rust
D. Missing bolts this afternoon.
94. What information will be sent by e-mail?

A. The repair manual
B. The location of problem areas
C. Safety regulations
D. Suggestions for repairs
98. What is the purpose of the message?

A. To book a business trip
(M-Br) Mr. Patel, this is Jack Walsh from the Dublin
B. To confirm attendance at a meeting
office. I'm calling to ………. ……. ……….. ……..
C. To cancel a telephone conference
……… ……… ……….. here in July. The meeting is
D. To discuss an e-mail message scheduled for July third. Last week your assistant
said you ……….. …….. ……. ……… …….
99. What did Mr. Patel’s assistant tell Mr. ……….. Is this still true? If you won't be able to
Walsh? travel here, please let me know whether you could
A. Mr. Patel’s plans are uncertain participate in a conference call meeting by phone. I'll
B. Mr. Patel will attend a meeting send you ….. ………. …………. with possible
C. Mr. Patel is on vacation meeting times for a conference call. I'll also send the
meeting agenda in the e-mail. I hope to …….. …….
D. Mr. Patel’s e-mail address has
……… ……... soon.
changed
100. What does Jack Walsh say he will do?

A. Visit Mr. Patel’s office
B. Inform the board of Mr. Patel’s
schedule
C. Send an e-mail message to Mr. Patel
D. Telephone Mr. Patel again
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TEST 3
71. What type of business does the speaker (W-Am) Hello, this is Maria Ortiz from Parker
have? Square ………….. in Perthshire. I was
A. A courier service wondering if you could ……… ………
B. A bakery …………. of organic wheat flour that I've been
C. A flower shop getting on a weekly basis? The baked goods that
D. A supermarket
I make with that flour are very popular with my
customers, so ………. ………. …………
……… ……….. Please let me know if that's
A. To increase an order
possible, ………. ………. ………… ………
B. To cancel an order
C. To change a delivery date
………. , and how much extra it would cost.
D. To request a cheaper item Thank you very much.
73. When should the requested change occur?

A. To day
B. Tomorrow
C. Next week
D. Next month
(W-Br) Hello, my name is Jennifer Cruz and I'd
80. What is the speaker trying to do? like to know if I ………. ………. …………
A. Sign up for a class ……… ……….for a swimming class that I'll be
B. Reserve a sports facility teaching on Tuesday evenings this spring. The
C. Schedule an appointment with a classes ………. ………… ……… ………. in
technician the evening and are ………. ……… ………., but
D. Find a telephone service provider
I'd like to reserve the pool until nine if possible. I
tried ………. ………… ……… ……….form
81. What time does the class begin?
but I kept ………. ……… ………., so I thought
A. At 9:00 A.M
B. At 2:00 P.M
I'd call instead. Please call me back at 555-3671.
C. At 6:00 P.M Thank you.
D. At 8:00 P.M
82. What problem does the speaker mention?

A. She is having trouble with the online
system
B. She cannot find her membership card
C. Her telephone is out of order
D. Her classes have been canceled
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TEST 4
74. What is the purpose of the call? (M-Br) Good morning, Ms. Stockton. This is
A. To offer a product Matt Stein from Ocean Digital Equipment. I'm
B. To cancel an order calling about the order you placed yesterday.
C. To provide an address Before we …… …… ……. ……. …….., we'd
D. To request an address like to know if you'd be …….. ……. ………….
a flat-screen monitor with it. We have a special
75. What does the caller say about Ms. Stockton?
offer on flat-screen monitors right now, and I can
A. She has a digital camera
add one onto your order for just an extra $150.
B. She receives many calls
Also, because this is your tenth purchase from
C. She participated in a survey
D. She is a frequent customer
Ocean Digital Equipment, you can order a free
item from our catalog. This is a special deal for
76. What does the caller say he will do? ……… ……. …….. …….. ……….. I'll try to
A. Send a catalog ……. …….. ……… later today to ……. ……..
B. Call again later …… …….. ……………
C. Repair a computer
D. Ship a new monitor
86. Where does the speaker most likely work?

A. In an automobile shop
B. In a department store
C. In a government office Good evening, Dr. Yamaguchi. This is Jerry
D. In a medical facility
Smith calling to …… …… ….. …… …… …..
…… ….. …… …… …….. I’m sorry ……..
87. When was the work originally scheduled to
……. ……. …….. …….. …… ……….., but
be completed?
there was a part that needed to be specially
A. Two days ago
B. Yesterday
ordered, and it took two days to get here. We're
C. Today closing in five minutes, but we'll …….. ………
D. Tomorrow …… …….. ……… A.M. and stay ……. …..
……. P.M. We're also open the whole afternoon
88. When will the business close tomorrow? on Saturday. Again, sorry for the inconvenience.
A. 4:00 P.M
B. 5:00 P.M
C. 6:00 P.M
D. 7:00 P.M
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TEST 5
71. What is the purpose of the voice-mail
message? Hello, this message is for Robert Costa in the radiology
A. To request some information department. This is Dr Mina Wilson from Rosemon
B. To report an accident Medical Group. My patient, Sara Santos …….. …….
C. To make an appointment …….. ………. of her foot at ……. ……. …… ……...
D. To give a delivery date It's been six days and I'm still …….. ……. …..
……… to be delivered to me. Could you please ……
72. What most likely happened to Sara Santos? …… ……. ….. ……. …… ……. whether they've
A. She lost some films been sent? My direct number is 555-3156. Thank you.
B. She forgot an appointment
C. She hurt her foot
D. She missed a call from the doctor
73. What is the caller waiting for?

A. Insurance papers
B. X-rays
C. Payment forms
D. Prescriptions
89. Why does Jane want to celebrate?

A. She is completing a project
B. She is working for a new company Hi, Lynn. It's Jane. I hope you're doing well. On Friday,
C. She is receiving a promotion we're ……….. that …….. ……….. at work that I
D. She is making a presentation told you about, so I'd like to celebrate. I'm calling to
see if you'd like to see a movie with Rebecca and me on
90. What is Jane unsure about? Saturday night. We're interested in seeing the new
A. How many friends she will invite to the documentary about oceans. I'm not sure if it …….
theater ……. ……. …… ………... I can let you know.
B. Which movie she should like to see Anyway...we thought we could …….. ……. ………...
C. What time the movie starts There's great Chinese restaurant right by the movie
D. Where to meet before the movie theater. Give me a call back and let me know. Thanks.
91. What will Jane and her friends probably do

first?
A. Visit the beach
B. Review plans for a project
C. Go to a store
D. Eat dinner
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95. Why did Mr. Kim call Ms. Jones?

A. To cancel a reservation Hi, Ms.Jones. This is Sung-Hwa Kim from the facilities
B. To request information about an event department. I have a …….. ……… …….. ………
C. To invite her to a reception you're offering on Saturday. I need to know
D. To order some computer equipment ………….. …….. ……. ………. ……….. I reserved
96. What does Mr. Kim suggest about the you a room for twenty people, but if you …… ……
workshop? ……. ……. …… ….. ……. and I can find a bigger
A. It is a computer training session room. Also, you mentioned you'll …… …… …….
B. Participants register in advance …….. …………., but I need to know what kind of
C. There is an attendance fee projector you need - just a slide projector, or a computer
D. It will take place later today projector? I'll out of the office this afternoon, but feel
97. What did Ms. Jones previously request? free to leave a message on my answering machine so
A. An answering machine that I can make the necessary arrangements. And don't
B. An Internet connection hesitate to let me know if there's anything else I can do
C. A projector for you. Thank you.
D. A key
TEST 6
A. To promote special offers
B. To confirm an appointment Hi, this is Lisa Sherman calling from Speed Mobile
C. To welcome a new customer service. Mr. Lee, I'm calling because your bill's
D. To request contact information been returned to us in the mail, due to an ..……..
………….. We need your …..…. ………. …………
72. What is Mr. Lee asked to do? so that we can resend a copy of your statement.
A. Send a letter Please ……. ……….. at 555-3421 between 9 A.M.
B. Call a company and 5 p.m. Monday through Friday. Thank you
C. Register a product for …… ……. ……. …….. ……. ……. …….
D. Visit an office
73. Why does the caller thank Mr. Lee?

A. For copying his bill
B. For taking time to listen to a message
C. For using Speed Mobile’s services
D. For returning a payment
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80. What type of facility does the message give

information about?
A. A convention center Thank you ……. ………… the Gould Music
B. A government office …………... If you know the extension of the party
C. A concert hall you would like to reach, you may dial it at any time.
D. A library Our ……… ………… are from …. a.m. to …….
p.m. …….. through ………… . Access to our
81. What time does the facility open on special archives can be …….. …….. …………
Mondays? John Olsen at ………. .. ……….. If you would like
A. At 8:00 A.M to leave a message for our administrative office,
B. At 9:00 A.M please wait for the "beep" and then beginning
C. At 10:00 A.M speaking. Thank you.
D. At 11:00 A.M
82. How can a caller reach John Olsen?

A. By leaving a message after the beep
B. By talking to an administrator
C. By dialing extension 25
D. By calling after 3:00 P.M
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TAPESCRIPT LESSON 7
[1-2] A–A [3-4] A–B

- Increase the order - A perfect souvenir to give to the
- The baked goods attendeess
- Popular with my customers - Put images of different plant species
- Next week’s order - One-hundred packs
[5-6] B–A
- Your bill’s been returned
- Correct current address
- Please call us
MINI TEST
TEST 2
77 - 79: D – C – C 92 – 94: C – A – B
Good morning, Mr. Davis. This is Susan Chen from Freiburg Mr. Jenkins, this is Mark Robinson. I've inspected the railway
Transport, returning your call with an update on your order. lines between Third Street and Fortieth Street. Most of the rails
The truck carrying your shipment left our warehouse on were in good condition, but a few rails need to be fixed soon.
Tuesday, as scheduled. However, due to bad weather, the Several bolts on the westbound line near Twenty-fifth Street need
truck probably won’t arrive at your store until Friday to be tightened. Also, there was some rust on the lines, which
evening. We apologize for the delay. Will someone be at your could be dangerous if not removed soon. I'll send you an e-mail
store Friday after six P.M. to receive the merchandise? Please with the exact locations where I found the problems with the
call me back so I can notify the driver. Thanks. bolts and rust this afternoon.
98 – 100 : B – A – C
Mr. Patel, this is Jack Walsh from the Dublin office. I'm calling
to confirm your attendance at the board meeting here in
July. The meeting is scheduled for July third. Last week your
assistant said you weren't certain if you could attend. Is this
still true? If you won't be able to travel here, please let me
know whether you could participate in a conference call
meeting by phone. I'll send you an e-mail message with
possible meeting times for a conference call. I'll also send the
meeting agenda in the e-mail. I hope to hear back from you
soon.
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TEST 3
71 – 73: B – A – C 80 – 82: B – C – A
Hello, this is Maria Ortiz from Parker Square Bakery in Hello, my name is Jennifer Cruz and I'd like to know if I can reserve
Perthshire. I was wondering if you could increase the order of the swimming pool for a swimming class that I'll be teaching on
organic wheat flour that I've been getting on a weekly basis? Tuesday evenings this spring. The classes start at six o'clock in the
The baked goods that I make with that flour are very popular evening and are two hours long, but I'd like to reserve the pool
with my customers, so I'd like to double my order. Please let until nine if possible. I tried using the online reservation form but I
me know if that's possible, starting with next week's order, kept having technical problems, so I thought I'd call instead. Please
and how much extra it would cost. Thank you very much. call me back at 555-3671. Thank you.
TEST 4
74 – 76: A – D – B 86 – 88: A – B – C
Good morning, Ms. Stockton. This is Matt Stein from Ocean Good evening, Dr. Yamaguchi. This is Jerry Smith calling to let you
Digital Equipment. I'm calling about the order you placed know your car is now ready for pick up. I’m sorry the car wasn't
yesterday. 74 Before we ship your computer to you, we'd like ready yesterday as promised, but there was a part that needed to
to know if you'd be interested in ordering a flat-screen be specially ordered, and it took two days to get here. We're closing
monitor with it. We have a special offer on flat-screen monitors in five minutes, but s we'll open tomorrow morning at seven A.M.
right now, and I can add one onto your order for just an extra and stay open until six P.M. We're also open the whole afternoon
$150. Also, because this is your tenth purchase from Ocean on Saturday. Again, sorry for the inconvenience.
Digital Equipment, you can order a free item from our catalog.
8 This is a special deal for our frequent customers like you. I'll
try to reach you again later today to discuss this in more
detail.
TEST 5
71 – 73: A – C – B 89 – 91: A – C – D
Hello, this message is for Robert Costa in the radiology Hi, Lynn. It's Jane. I hope you're doing well. On Friday, we're finishing
department. This is Dr Mina Wilson from Rosemon Medical Group. that long project at work that I told you about, so I'd like to
My patient, Sara Santos had some X-rays taken of her foot at celebrate. I'm calling to see if you'd like to see a movie with Rebecca
your office last week. It's been six days and I'm still waiting and me on Saturday night. We're interested in seeing the new
for the films to be delivered to me. Could you please give me documentary about oceans. I'm not sure if it start at seven or seven-
a call to let me know whether they've been sent? My direct thirty. I can let you know. Anyway...we thought we could have dinner
number is 555-3156. Thank you. beforehand. There's great Chinese restaurant right by the movie
theater. Give me a call back and let me know. Thanks.
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95 – 97: B – B – C
Hi, Ms.Jones. This is Sung-Hwa Kim from the facilities department.

I have a question regarding the workshop you're offering on
Saturday. I need to know how many people have registered. I
reserved you a room for twenty people, but if you expect more
than that, let me know and I can find a bigger room. Also, you
mentioned you'll need a projector for your presentation, but I
need to know what kind of projector you need - just a slide
projector, or a computer projector? I'll out of the office this
afternoon, but feel free to leave a message on my answering
machine so that I can make the necessary arrangements. And
don't hesitate to let me know if there's anything else I can do for
you. Thank you.
TEST 6
71 – 73: D – B – B 80 – 82: D – B – C
Hi, this is Lisa Sherman calling from Speed Mobile service. Mr. Thank you for calling the Gould Music Library. If you know the
Lee, I'm calling because your bill's been returned to us in extension of the party you would like to reach, you may dial it at any
the mail, due to an incorrect address. We need your correct time. Our regular hours are from 9 a.m. to 3 p.m. Monday
current address so that we can resend a copy of your through Thursday. Access to our special archives can be
statement. Please call us at 555-3421 between 9 A.M. and 5 arranged by contacting John Olsen at extension 25. If you would
p.m. Monday through Friday. Thank you for your time and like to leave a message for our administrative office, please wait for
have a nice day. the "beep" and then beginning speaking. Thank you.
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ANSWER SHEET
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LESSON 11 – PREVIEW PART 1 – 2 – 3

I - 23 Essential phrases for Part 1 TOEIC
1 The women are walking toward a doorway
2 A woman’s carrying a jacket over her arm
3 A man is loading boxes onto a cart
4 One of the women is looking at some files
5 There are chairs set up in front of a building
6 Clothing is hanging on racks
7 Books and magazines have been arranged on
shelves
8 A wheelbarrow is being pushed at a work site
9 The men are working near each other
10 A shopping cart is being filled
11 A bicyle has been loaded onto a truck
12 Some people are descending some stairs.
13 Reading material is on display in a hallway
14 Some road signs are hanging from the ceiling
15 One of the men is reaching for a telephone
16 The woman is resting her arm on a railing
17 The man is handing a cup to the woman
18 Some tools have left on a cart.
19 The woman is closing package with tape
20 Some artwork has been hung on a wall
21 Some people are gathered around a market stand
22 The man is gesturing towards a whiteboard
23 A cabinet has been stocked with supplies
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II - 70 Essential phrases for Part 2 TOEIC

1 Sure, let me see it
2 Because I had to finish a report
3 No, I don’t have key
4 I didn’t have time
5 That sounds nice
6 It’s an hour behind schedule
7 You could look on the team’s website
8 That’s probably a good idea
9 Yeah. I’ll do that now
10 What kind of equipment is it?
11 I’m afraid so.
12 He’ll let us know tomorrow
13 I’m not sure
14 It’s a group of young Japanese artists
15 We can afford to do both
16 Only if the weather’s nice
17 Ms. Watson might already know
18 I haven’t had time to read it yet
19 Didn’t Elizabeth take care of everything?
20 Yes. Through our website
21 It should say on the tag
22 Yes, I’d be honored to
23 We’re still deciding
24 Uh, I have to make a revision first
25 I haven’t heard
26 Do you have a credit card?
27 I think someone else is managing it now
28 It may be too late to change the menu
29 You’d better ask him
30 Do they have good prices?
31 Yes, I think we should
32 Sure, I’ll drop it off before the meeting
33 Actually, I’ll be seeing you tomorrow
34 I’m not, but Janet is
35 Mr. Travis in charge of that
36 Yes, it was even better than I expected
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37 I went there last week

38 They’re not mine
39 I’ll be free after my conference call
40 You know I don’t like flying
41 Thank you, it was a gift
42 But the deadline isn’t for another week
43 Let’s see what team thinks
44 Sorry, I’ll be out of town
45 You’ll have to ask his manager
46 The ones with yellow signs
47 It would be quieter
48 No, where did you find it?
49 I didn’t know he requested one
50 The deadline has passed
51 Actually, I already sent the order
52 Mateo is responsible for that
53 That’s scheduled for next week
54 I don’t work on that account
55 Because many people couldn’t attend
56 I’ll do it right now
57 That was my experience, too
58 Didn’t you make it
59 Was I supposed to?
60 Ok, I’ve heard good things about it
61 No, not anymore
62 Sure, I’m heading there now
63 They really are
64 I’d check in the break room.
65 Shall I get a ladder?
66 I’ll start work on them now
67 Why? Has it been published?
68 I expect to have some soon
69 I’ve done it before
70 I did it myself
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III - 101 Essential phrases for Part 3 TOEIC

1 Make his four o’clock delivery Make a coworker’s delivery
2 Have the store manager sign Get a signature
3 Sign up Register
4 Having some problem with our Web site A web site is not working
5 Stop by your meeting Joining a meeting
6 Your exact arrival and departure dates The timing of a visit
7 The increase in cost is worth it in terms of employee It is justified by the benefits
health and morale
8 Piled up close to the front entrance Are available near the entrance
9 Your medical clinic A doctor’s office
10 The form A document
11 The recent drop in sales Product sales have gone down
12 Start advertising on social media Web sites Starting an online advertising campaign
13 Present some tips on online advertising Share information
14 My landscaping business A landscaping company
15 A new theater production A theater performance
16 Give him a call Call a coworker
17 I can’t connect to my email account His internet conection is not working
18 Is running about twenty minutes behind schedule Begin later than expected
19 We never received your application A document did not arrive
20 Show them the new mobile phone app we’re Presenting a product design
designing
30 Buy Make a purchase
31 Catering business Caterer
32 Take one out for a drive Drive a vehicle
33 Send e-mails confirming anything Send confirmation e-mails
34 There weren’t any tickets left Sold out
35 On a cruise ship On a boat
36 Finding out how much Research pricing information
37 Office renovations An office will be renovated
38 Meeting rooms Some meeting space
39 Go there ... and take a look around Investigate a location
40 Our interns’ first day An internship program will start
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41 A T-shirt with the company logo Customized T-shirts

42 Hiring two new staff members Hire some more employees
43 Broke several dishes Some items were broken
44 Three soup bowls were included instead of six Received an incomplete order
45 Traffic is horrible Traffic is bad
46 Eat lunch Getting a meal
47 Cancel the contract before it ends A contract is canceled early
48 Transferred overseas Move overseas
49 Saw the ad ... on the Internet Saw an online advertisement
50 A job interview Interviewing for a job
51 To fix To make a repair
52 Not on this floor On a different floor
53 A shipping kiosk inside our store In-store mailing
54 He’s not able to come A speaker has canceled
55 Have it start ten minutes later Change a schedule
56 Print copies of the quarterly earnings Preparing a report
57 The accounting software was down Some software was not working
58 Move to London Move to another city
59 Medical records Some documents
60 Sign this release form Sign a form
61 The charge appeared two times Was charged twice for a purchase
62 Trouble with our Internet server A technical problem
63 Participating in our customer survey Answer survey question
64 Tell the flight attendant about the switch Notifying flight staff of a change
65 Some information about your total expenses A list of costs
66 Test them in my recipes Try a new product
67 We’ll have a new office Another branch location will open
68 We can all meet each other Staff introductions
69 Preparing for the grand opening of our new store Organize a store opening
70 Needs to be finalized by the end of this month Meeting a deadline
71 Some recommendations for places to visit Tourism advice
72 They look out of focus Some imagaes are blurry
73 Email Contract
74 Give one of our current service representative a Promote an employee
chance go move up into managerment.
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75 To put a new belt on the machine Replacing a manhine parrt

76 Call some painting companies right now for some Research some prices
price estimates
77 Attend the Southeast Techology Expo Participate in a conference
78 Haven’t done much marketing of that product Is not very familiar with a product
79 To have four more centerpieces, in addition to the ten Increaseing the size of an order
they originally requested
80 Copy some docments Make some copies
81 Your Web site is down A web site is not working
82 Your membership ID number An identification number
83 Sold out Unavailable
84 Budget proposal A document
85 Ask Rob to cover for you Find another presenter
86 Put together a pamphlet Making a pamphlet
87 How much they cost The price
88 Find the price on our Web site Check a Web site
89 There was a loud creaking noise Not working properly
90 A big snowstorm Bad weather
91 Whether we can open the store or not Whether the store will remain closed
92 The rest of the staff Employees
93 A voucher for three hundred dollars off A discount voucher
94 Have dinner Eat
95 Find out what’s happened to it Check the status of an order
96 Wrong Incorrect
97 Refund the delivery fee Provide a refund
98 Pay online Make a payment online
99 Generating a lot of questions and comments Provide opportunities for discussion
100 Some ideas Suggestions
101 Backup power source Alternative power sources
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ETS ACTUAL TEST

LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English. The
entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for
each part. You must mark your answers on the separate answer sheet. Do not write your answers in your
test book.
PART 1
Directions: For each question in this part, you will hear four statements about a picture in your test book.
When you hear the statements, you must select the one statement that best describes what you see in the
picture. Then find the number of the question on your answer sheet and mark your answer. The
statements will not be printed in your test book and will be spoken only one time.
Statement (C), “They’re sitting at a table,” is the bust description of the picture, so you should select
answer (C) and mark it on your answer sheet.
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PART 2
Direction: You will hear a question or statement and three responses spoken in English. They will
not be printed in your text book and will be spoken only one time. Select the best response to the
question or statement and mark the letter (A), (B) or (C) on your answer sheet.
7. Mark your answer on your answer sheet 20. Mark your answer on your answer sheet
19. Mark your answer on your answer sheet
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PART 3
Direction: You will hear some conversations between two or more people. You will be asked to answer three questions about what
the speakers say in each conversation. Select the best response to each question and mark the letter (A) (B) (C) or (D) on your
answer sheet. The conversations will not be printed in your text book and will be spoken only one time.
32. Where does this conversation probably take 38. Why is the woman at Houseman Incorporated?
place? A. To register for a class
A. At a coffee shop B. To have a business lunch
B. At a train station C. To lead a seminar
C. At a theater D. To attend an interview
D. At a hotel
39. What does the man ask the woman to do?
33. What does the man suggest they do? A. Wait in the lobby
A. Eat a meal B. Update an application
B. Buy a program C. Wear a badge
C. Make some copies D. Provide photo identification
D. Review the schedule
34. When does the woman say she will meet the 40. What does the man say has changed?
man? A. The location of a meeting
A. In 2 minutes B. The date of an event
B. In 5 minutes C. The length of a session
C. In 10 minutes D. The number of participants
D. In 30 minutes
41. Where most likely do the speakers work?
35. How do the speakers know each other? A. At a book store
A. From the university B. At a public library
B. From a conference C. At a photography studio
C. From the office D. At a publishing company
D. From a holiday party
36. How many years ago did the speakers last see 42. What suggestion does the man make about the
each other? logo?
A. Two A. Fixing the position
B. Five B. Adding a picture
C. Ten C. Changing the color
D. Fifteen D. Increasing the size
37. What does the woman say is one of her favorite
memories? 43. What will the woman most likely do next?
A. Learning to play chess A. Revise a design
B. Attending a reunion B. Buy a camera
C. Winning a prize C. Talk to Mr. Navarro
D. Giving a presentation D. Change a date
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44. What does the man ask about the exhibit? 50. Where are the speakers?
A. Where it is located A. At a hair salon
B. When it will close B. At a doctor's office
C. What type of reviews it received C. At a pharmacy
D. Which artists are included D. At a university
45. How did the man get his ticket? 51. What is the problem?
A. A friend gave it to him. A. The woman is late for a meeting.
B. It was part of a tour package. B. A calendar has been misplaced.
C. He purchased it at the museum gift shop. C. A computer is not working.
D. He bought it online. D. The woman mixed up her appointment date.
46. What does the woman say about the tickets? 52. What will the man try to do?
A. They are no longer available. A. Make an appointment for next week
B. They can be exchanged for a different exhibit. B. Provide some paperwork
C. They are valid only for a specific time. C. Find an available employee
D. They include admission to another museum. D. Order some supplies
47. What is the problem? 53. What is the general topic of the conversation?
A. A deadline has been moved up. A. Housing
B. Some funding has been reduced. B. Employment
C. Some materials have not been delivered. C. Entertainment
D. An architect is not available. D. Transportation
48. Which part of the renovations will likely be 54. What does the man say about living in the city?
postponed? A. There is too much traffic.
A. A library addition B. It is too expensive.
B. Some roof repairs C. It is easy to find a job.
C. An electrical system upgrade D. There are many apartments for rent.
D. Some window replacements
55. What does the woman suggest that the man
49. What does the man mean when he says, do?
“That's not a bad idea"? A. Look for a roommate
A. He would like to hear more suggestions B. Find a new job
B. He prefers the original plan. C. Check the newspaper
C. He agrees with the proposed solution. D. Sign a contract
D. He has a better idea.
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56. Why did the man go to London? 62. Why does the man say, "The train leaves in
A. To look for a place to live one minute"?
B. To participate in a conference group tour A. To urge a quick decision
D. To visit his family B. To announce an early departure
C. To lead a imply when he says, C. To deny a ticket purchase
D. To assure the woman that she has arrived in
57. What does the man "I could've stayed there time.
forever"?
A. He liked his accommodations. 63. What does the man say is available on the train?
B. He was invited to extend his stay. A. A power socket
C. He had a long wait for his return flight. B. Some meal options
D. He makes frequent trips to London. C. An Internet connection
D. Storage space
58. What will the man probably do next?
A. Schedule a meeting 64 What does the man ask the woman about?
B. Give a presentation A. An arrival time
C. Take a lunch break B. A payment method
D. Work on a report C. A seat selection
D. A travel date
59. What were the men doing last weekend?

A. Conducting a tour
B. Training
C. Attending a gallery opening
D. Designing a building employees new
60. What type of work did the speakers do for

Alfredo?
A. They created marketing materials.
B. They furnished an office space.
C. They revised a workflow procedure.
D. They made a financial investment.
61. What does the woman plan to do in February?

A. Hire new staff
B. Relocate to another city
C. Attend a conference
D. Take a vacation
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65. Where most likely do the speakers work?

A. At a food manufacturing plant
B. At a beverage company 68. What most likely is the man's job?
C. At a supermarket A. Landscaper
D. At a market research firm B. Chef
C. Cashier
66. What does the woman suggest the man do? D. Architect
A. Arrange a display shelf
B. Obtain product samples 69. Look at the graphic. What type of booth does
C. Contact an advertising agency the man reserve?
D. Proofread a document A. Elite
B. Gold
67.Look at the graphic. How many surveys are the C. Bronze
speakers waiting to receive? D. Silver
A. 15
B. 20 70. What requirement does the woman mention?
C. 25 A. Some information must be prepared.
D. 30 B. Some products must be inspected.
C. A deposit must be made.
D. A blueprint must be approved.
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PART 4
Direction: You will hear some talks given by single speaker. You will be asked to answer three questions about what the speaker
says in each talk. Select the best response to each question and mark the letter (A) (B) (C) or (D) on your answer sheet. The talks
will not be printed in your text book and will be spoken only one time.
71. Where does the caller work? 77. Who most likely are the listeners?
A. At a bakery A. Railroad engineers
B. At a party supply store B. Cafeteria employees
C. At a taxi service C. Safety inspectors
D.At a banquet hall D. Assembly line workers
72. What information does the caller request? 78. What is the problem?
A. The color of the decorations A. A meal is not ready.
B. A list of attendees B. An engine will not start.
C. Payment details C. Some oil is leaking.
D. Delivery instructions D. Some trains are late.
73. What time will the business close today? 79. What will probably happen at one o'clock?
A. At 3:00 P.M. A. Machinery will be inspected.
B. At 4:00 P.M. B. Production will resume.
C. At 5:00 P.M. C. A shipment will arrive.
D. At 6:00 P.M. D. A lunch break will begin.
74. What is the main purpose of the talk? 80. What event does the speaker mention?
A. To describe some photographs A. A lecture series
B. To sell works of art B. The dedication of a building
C. To introduce a museum tour C. The opening of a business
D. To explain building renovations D. A company health fair
75. What recent event does the speaker mention? 81. Why does the speaker say, "How could you
A. A remodeling project was completed. miss this"?
B. A ceramics collection was sold. A. To clarify a procedure
B. To emphasize a deadline
C. A series of photographs went on display.
C. To encourage participation
D. A gift shop reopened. D. To make a criticis
76. What does the speaker suggest? 82. What does the speaker say is posted in the
A. Taking photographs break room?
B. Eating at the cafe A. A sign-up sheet
C. Visiting the gift shop B. A list of Web sites
D. Going to the library C. A safety notice
D. A newspaper article
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83. What type of product is being discussed? 89. What is the announcement mainly about?
A. A desktop computer A. A job opening
B. A video camera B. A new contract
C. A mobile phone C. An employee's achievement
D. A software program D. An anniversary celebration
84. According to the report, what is the most 90. Who is Juan Mendez?
notable feature of the product?
A. A member of the board of directors
A. It is easy to use.
B. A client of the company
B. It is lightweight.
C. A professional athlete
C. It has a low price.
D. A graphic designer
D. It has a long battery life.
85. How does the company plan to create interest 91. What has the company recently changed?
in the new product?
A. By rewarding customers who shop early A. Its business hours
B. By hosting in-store demonstrations B. Its logo
C. By hiring a celebrity spokesperson C. Its manufacturing methods
D. By running Internet advertisements D. Its prices
86. Where does the speaker most likely work? 92. Why does the man say, "it's the holiday
A. At a research laboratory season"?
B. At a recording studio
A. To show his excitement
C. At a photography studio
B. To turn down a request
D. At a guitar factory
C. To complain about a schedule
D. To thank a colleague
87. What does the speaker mean when he says,
"Look at the time"? 93. What has the company recently done?
A. The tour is behind schedule A. Changed product price

B. The tour guide is late B. Revised a policy
C. A clock is not working properly C. Opened a new facility
D. He would like to know what time it is. D. Hired temporary workers
88. What does the speaker ask the listeners to do? 94. What will the man most likely do next?
A. Purchase photographs
A. Return some paperwork
B. Put on safety gear
B. Post some pictures
C. Ask questions
C. Update a manual
D. Avoid touching objects
D. Give an orientation
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95. What type of product does the business sell? 98. Who most likely is the speaker?
A. Clothing
B. Footwear A. An accountant
C. Appliances B. A business owner
D. Software C. A city official
D. An architect
96. Look at the graphic. In what season did the
business relocate? 99. Look at the graphic. How much will the selected
project cost?
A. Spring
B. Summer A. $1 million
C. Fall B. $2 million
D. Winter C. $2.5 million
D. $3 million
97. What did the business do after it relocated?
100. What will the speaker do next?
A. It expanded its inventory
A. Show a video
B. It hired additional staff
B. Provide additional information
C. It placed some advertisements
C. Visit a library
D. It organized an inauguration event.
D. Present an award
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ANSWER KEY
PART 1
1. B 2. C
A. She’s reaching in her handbag A. The man is switching off a lamp
B. She’s looking in a display case B. The man is opening some curtains
C. She’s paying for a purchase C. The man is seated by a window
D. She’s holding some flowers D. The man is hanging some photographs on
the wall
3. A 4. A
A. Some chairs are arranged in a circle A. One of the women is wearing a scrarf
B. Some stairs are being cleaned B. The women are talking to each other
C. A roof is being repaired C. The man is pouring coffee into a cup
D. A tree is being trimmed D. The people are closing their menus
5. B 6. D
A. A notice is being hung on a post A. A shop assistant is giving a man some
B. The women are walking toward a money
doorway B. Some people are entering a supermarket
C. The man is changing a bicycle tire C. A cashier is putting merchandise into a bag
D. A basket is being removed from a cart D. Some customers are waiting in line
PART 2
7 (A) 8 (C) 9 (B) 10 (B) 11 (A) 12 (B) 13 (A) 14 (C) 15 (C) 16 (C) 17 (C) 18 (B) 19 (A) 20 (B) 21 (C) 22
(A) 23 (C) 24 (A) 25 (A) 26 (B) 27 (A) 28 (C) 29 (A) 30 (A) 31 (B)
7. How long will the food take to arrive? 8. When are the invoices sent out?
A. It should be here soon A. The corporate account
B. Around the corner B. Center City bank
C. Enough for six C. Every other Monday
9. What should I prepare for the sales 10. Mike wasn’t in his office so I gave the lab
workshop? report to Carla.
A. A group of us went A. I don’t, either.
B. Didn’t Elizabeth take care of everything? B. OK, I’ll tell Mike
C. That should be fine C. We have a brand-new lab
11. Would you like some help with that box? 12. Who chose the restaurant for the company
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A. I can manage, thanks banguet?

B. Not the top, the bottom A. Maybe once last year
C. Sure, I’ll help you. B. Someone from Human Resources
C. Next Friday evening
13. I hope these statistics are correct? 14. Which spaces are designated for visitor
A. I checked them carefully parking?
B. No, the ones in the corner A. Only for two hours
C. We’ll help you collect papers B. It’s alright, I’ll take the bus
C. The ones with yellow signs
15. Could you take these documents to the 16. Michael didn’t leave any files for me, did he?
billing department? A. No, not far from here
A. They’re not building yet B. Just leave it on the table
B. Yes, the apartment’s available C. Yes, that pile over there
C. Who should I give them to?
17. Where does John usually store the extra 18. Why hasn’t Angle set up the meeting yet?
supplies? A. Yes, it’s on my calendar
A. There’s one on the corner of Main Street B. She has to speak to Mr. Alvarez first
B. Sure, that might be a good idea C. I’d prefer the conference room
C. You’d better ask him
19. Should I head the committee or leave it to 20. Hasn’t Mr. Chu finished compiling the data?
you? A. Of course, you can borrow my calculator
A. You can handle it B. He hasn’t received all the figures yet.
B. Yes, she’ll arrive tomorrow C. Sure, he can come by anytime
C. The manager is in a meeting
21. Are you in charge of writing the company 22. How often does the inventory list have to
newsletter? be updated?
A. No, there’s no charge A. Whenever a shipment is delivered
B. Yes, I’m new here B. They’re kept in the storage room
C. I used to be C. I noticed that earlier
23. Do you think there’ll be a company picnic 24. Who’d like to volunteer to be a tour guide?
this year? A. I’ve done it before
A. Maybe they’ll be there B. That’s very helpful
B. For the last ten years C. Two weeks ago
C. Yes, they’ve asked me to organize it
25. Where should I set up the equipment for 26. Can I get you anything from the supply
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the photo shoot? room?

A. That’s scheduled for next week A. They’ve been our supplier for a while
B. It was taken in Amsterdam B. Some pencils would be nice
C. I got it from the electronics store C. She hasn’t changed rooms
27. Shouldn’t we ask for volunteers to organize 28. Why was the train late?
the party? A. Yes, it’s a high rate
A. That would make it easier B. He’s been training for months
B. No, not very organized C. There were mechanical problems
C. Thanks – it was a great party!
29. Can we review the budget now, or should 30. Are there any seats left in the reserved
we wait till later? section?
A. Let’s find out when Sally can join us A. Not for Saturday’s performance
B. Yes, that’s all they’ve got B. We provide excellent service
C. It weighs about ten kilos C. He arranged the seats in a row
31. When’s the security equipment going to be
installed?
A. The security guard said so
B. By the end of the week at the latest
C. A set of revolving doors
PART 3
32.D 33.A 34.B 35.A 36.C 37.C 38.D
39.C 40.A 41.D 42.D 43.A 44.A 45.D
46.C 47.B 48.A 49.C 50.A 51.D 52.C
53.A 54.B 55.C 56.B 57.A 58.D 59.C
60.A 61.D 62.C 63.A 64.B 65.B 66.C
67.A 68.A 69.B 70.C
[32 - 34]
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W-Br: I think I left my conference program upstairs in my room. Do you know when the first
session starts?
Am: It doesn't start until nine-thirty, so we still have time to go to the coffee shop and get
some breakfast with the rest of the group.
W-Br: That sounds like a good idea. Let me go up to my room and get my program, and I'll
meet you back here in the lobby in five minutes.
[35 - 37]
M-Am: Clara, is that really you? I didn't expect to see you here.
W-Br: Hi, Mark! I hadn't planned to come, but I couldn't miss our ten-year reunion. It's really
nice to be back on campus, isn't it?
M-Am: It is. I can't believe it's been ten years since we've seen each other. Remember the
time we won second and third prizes in the chess competition?
W-Br: Of course - that's one of my best memories from our university days.
[38 - 40]
W-Br: Hi, I'm Petra Barlow. I have an interview for a position in the accounting department
here at Houseman Incorporated.
M-Cn: Hello, Ms. Barlow. Let me check in the computer. While I do that, would you put on this
visitor's badge so it's easy to see?
W-Br: Yes, of course. I'm supposed to meet with Helen Wade in meeting room 2B. Is that right?
M-Cn: Actually, it looks like there was a last- minute change. You'll be meeting in room 12A
instead. It's down that hallway and to your left.
W-Br: Thanks a lot!
[41 - 43]
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W-Br: Hi, Naveen. Did you have a chance to look at the draft of the new book cover?
M-Cn: Yes, I looked it over, and I think it's really good. I do have one suggestion though. I think
our publishing company's logo is very small compared to the other information. How
about making it larger think our so people can see it better?
W-Br: That's a good idea. Also, I was thinking of adding Mr. Navarro's picture next to the
information about the author. What do you think?
M-Cn: It would be nice for the readers to know what the author looks like.
W-Br: OK. I'll make those changes. Thanks for all your help.
[44 - 46]
M-Cn: Hi, I'm looking for an exhibit that I read about in a newspaper article-the Marie
Morris paintings?
W-Br: That collection is only here for three weeks, so it's in the special exhibits area on the
second floor, just past the gift shop. You'll need a ticket for it.
M-Cn: Oh, I bought one online last week. It says I should enter between two and three o'clock.
W-Br: Yes, you can only enter the exhibit at the time shown on your ticket. It's one forty-five
right now, so you'll just have to wait fifteen more minutes.
[47 - 49]
W-Am: Hello, Oscar-it's Tanya from the Cardona Museum. Unfortunately our budget's been
cut, so we'll have to delay some of the renovations we've asked you to do.
M-Au: Ah-that's too bad. Do you know which parts of the project you'd like to put off?
W-Am: Well, I know we talked about adding library wing on the west side of the building-
but that's very expensive. So, if we don't make that addition, that's all we may need to
cut.
M-Au: You know, that's not a bad idea. Let's see how much you'd save if I take the library out of
the renovation proposal. I'll e-mail you a revised estimate this afternoon.
[50 - 52]
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W-Am: Hi, I scheduled a haircut for today... My name is Jennifer Eames.
M-Au: I'm sorry, Jennifer, I don't see your name on the list for today. Are you sure your
appointment is today, August fourth?
W-Am: Let me double-check my calendar... oh, you're right. My appointment is actually next
Wednesday, not today.
M-Au: That's all right. Let me see if one of the other hair stylists is available to fit you in
today.
[53 - 55]
W-Am: Mark, I was surprised to hear that you're planning to move. Don't you like living in
the city?
M-Br: Actually, I do. The problem is that it's very expensive to rent an apartment here. If I
live outside the city, it'll be more affordable.
W-Am: Well, there are always a lot of advertisements for apartments in the newspaper.
You should take a look at them.
M-Br: That's a good idea. My rental contract ends next month, so I need to find a new place
to live soon.
[56 - 58]
W-Am: Welcome back, Tony. How was the conference in London? Did you get a good
turnout?
M-Au: Yes, I did! My talk was rather technical, so I was worried about low attendance. But in fact,
the room was full.
W-Am: Terrific. Actually, I'm going to London myself in the summer. I'm planning to tour the city
with my family. So I was wondering-how was the hotel accommodation we booked for you
there?
M-Au: I could've stayed there forever. We should book it for next year's conference too! Oh,
which reminds me - I have to write up a report on the other speakers' presentations. I've
got to start on that right now. Let's talk more during the lunch break.
[59 - 61]
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W-Am: Hi Ken, hi Julio! How did the art gallery opening go last weekend? Was the client
happy with the marketing materials?
M-Cn: Alfredo? He was very pleased. He said he thought the brochures we designed were one
of the main reasons for such a great turnout.
M-Au: And it's worth checking out the gallery when you have some time. I'm sure Alfredo
would be happy to give you a tour.
M-Cn: Yes, the place is so bright and modern, with a fantastic collection of local works of art.
W-Am: You know, l'm taking a vacation in that area in February. I'll make a point of visiting
him
[62 - 64]
W-Am: Hello. Can I still buy a ticket for the 9:05 train to Amsterdam? It's not too late, is it?
M-Cn: I'm sorry. The train leaves in one minute. However, there are trains at 10:50 A.M and
12:30 P.M. There are seats available on both.
W-Am: l'll take the first one. Also, I need to get some work done on my laptop during the trip.
Will there be places to charge my laptop?
M-Cn: Yes, all our seats come with individual electric sockets, so you don't have to worry
about that. Your total is eighty-five euros. Would you like to pay with cash or a credit card?
[65 - 67]
W-Am: Hi, Hank. I'm back from our Product Development Lab. They're wondering how the
taste-test surveys for our new flavors of juice drinks are coming along.
M-Cn: Oh, our market research firm sent us 30 completed surveys from another supermarket
testing site, just this morning.
W-Am: Great. Why don't you get in touch with our advertising agency? If the survey results
are positive, they can be used in our new ads.
M-Cn: Sure-so far the feedback seems good. These 30 surveys came from the Medford Park
supermarket. So we're just waiting on one more set of results.
W-Am: OK. Which supermarket still hasn't sent us their surveys?

M-Cn: That would be Burnside, but they received their product samples late. They expect to
send us all the surveys tomorrow.
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[68 - 70]
M-Au: Hello, I'd like to register for this year's garden show. I think it'll be a good way to
market my landscaping business.
W-Br: I'm sure it will be! We have four types of vendor booths. I suggest one of the "Elite"
locations.
M-Au: Hmm, those are the most expensive, right? But I will take one of the spots directly
across from the food court. I'm guessing there'll be a lot of foot traffic there. Do I need to pay
now?
W-Br: Just a deposit. And I'll give you an information packet in case you have other questions.
PART 4
71.A 72.D 73.C 74.C 75.A 76.C 77.D
78.C 79.B 80.D 81.C 82.A 83.C 84.D
85.A 86.D 87.A 88.B 89.C 90.D 91.B
92.B 93.D 94.A 95.B 96.C 97.C 98.C
99.A 100.B
[71 - 73]
Hi Ms. Balani, this is Mark from Duffie's Bakery. I'm calling about the cake order you placed
for your company's holiday party. I have the order here, but I seem to have misplaced the
delivery instructions. Could you please let me know what time the cake should be delivered,
and who the driver should speak to when he gets to the banquet hall? Our bakery is open
until five P.M. this evening, so please give me a call anytime before then.
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[74 -76]
Welcome to this tour of the National Museum of Art. My name is Gerald, and I'll be your
tour guide through our world-famous East Asian Art gallery The museum just completed a
renovation project of this gallery last month, so we now have room to exhibit our East Asian
ceramic collection. Let me remind you that flash photography is not allowed in the gallery.
However the gift shop sells prints and postcards of the art work in the exhibit. It also has a
fine selection of art books. I suggest you stop there before leaving today. The gift shop is
located near the main museum entrance, across from the café.
[77 - 79]
Attention, all employees on the engine assembly line. The maintenance team has found oil
leaking under a conveyor belt, so we'll have to shut down production until the leak can be
fixed. We don't expect the repairs to take long, so ... since your lunch break starts in about 15
minutes, we're just going to extend lunchtime today from the usual half hour to 45 minutes.
Enjoy the extra time, and we'll see you back at your workstations at one o'clock.
[80 - 82]
Our company's annual health fair will be taking place next week. I'm excited to tell you that
this year you'll be able to meet individually with a nutritionist to ask questions about your diet
and get a personal nutrition plan. What an opportunity! How could you miss this? I hope
everyone will have time to participate. Oh, and we're asking that you sign up ahead of
time on the sheet posted in the break room-we need to know how many of you will be
attending.
[83 - 85]
In business news, Speedy Communications has just announced that their newest mobile
phone, the Shadowspeak, will go on the market next month. The Shadowspeak will have all
the latest features, but what sets it apart is the battery, which lasts twice as long as the
industry standard. The company hopes to generate interest in the Shadowspeak with a
special promotional event - the first 100 customers in line at the flagship store will receive
a free phone.
SUBMARINE TOEIC 800

145
[86 - 88]
Wow. Look at the time. lt's already 11:45, but that's OK. I promise we will still spend plenty of
time looking at our collection of famous instruments in our display room, which most people
say is the highlight of this tour. But now that we have learned what materials are used to
make guitars, we will move on to the production floor. This is where our craftspeople actually
make the instruments. Before we go through the doors, please make sure your safety goggles
and breathing mask are on properly so that the dust from the woodwork does not get in
vour face.
[89 - 91]
I know you've all been waiting to find out who our board of directors selected to receive the
Graystone Achievement Award. This award recognizes an employee who's really contributed
a lot to our work here at LC Sportswear. This year we're proud to present the award to Juan
Mendez from the graphic design department. He did an outstanding job creating our new
company logo. This image is what consumers see on every one of our athletic products, and
Juan's striking design is sure to attract more attention.
[92 - 94]
Finally, I wanted to discuss some vacation requests. A number of drivers have asked me for time
off later this month... but you know it's the holiday season. Shipping volumes for the next four
weeks have increased by forty percent. And in fact, we're going to be so busy that we
some temporary help. So, to those who submitted requests, if you want to take a vacation
after the holidays,I'm going to return your request forms to you so you can resubmit
them with new dates.
[95 - 97]
I have one final issue to discuss at today's staff meeting. I just handed out a graph
summarizing our shoe store's annual sales data. And, well... I think this information is
particularly interesting since we relocated to a different neighborhood this year. As you might
have expected, the relocation decreased our sales significantly at first. During the experienced
the lowest quarter we moved, we shoe sales of the entire year. That was largely because
people in the new neighborhood didn't know about us. However, thanks to the newspaper
advertisements and radio commercials we put out,business picked up quickly, and we
ended the year by making a record number of sales.
SUBMARINE TOEIC 800

146
[98 - 100]
As mayor of Bloomville, I've called this press conference to announce the city's decision about
how we'll be allocating the remaining funds in this year's budget. We researched the costs of
doing various projects, and it looks like we'll have enough money to fund only one project:
adding bike lanes to the main roadways. I know how popular the library expansion was, but
uh, unfortunately, we'll have to delay that until a later time. I'm now ready to take any
questions you have about the budget about the project itself.
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THANKS FOR STOPPING BY!
SEE YOU AGAIN AT SUBMARINE TOEIC 800 &

TRIGGER TOEIC SPEAKING & WRITING CLASSES!
SUBMARINE TOEIC 800

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Học TOEIC 1 Lần là Đạt

http://zenlish.edu.vn – 0988 971 477

Zenlish – Chuyên gia đào tạo TOEIC

SUBMARINE TOEIC 800

1 PART 2.2: WHY – HOW – CAN/COULD 3

2 PART 2.3: YES/NO QUESTION - /OR/ 19

3 PART 3.1: CÂU HỎI CHỦ ĐỀ CỦA ĐOẠN HỘI THOẠI 33

ĐOẠN HỘI THOẠI

6 PART 3.4: CÁC CÂU HỎI KHÁC 92

7 PART 4: MESSAGE 105

8 ETS ACTUAL TEST 119

SUBMARINE TOEIC 800

LESSON 1 – PART 2: WHY + HOW + CAN/COULD

/ed/ ending sound will

Attached – placed – packed – parked – stacked – stocked – raked –

Arranged – displayed – positioned – scattered – secured – stationed –

Loaded – harvested – reflected – crowded – located – suspended –

SUBMARINE TOEIC 800

C. I’ll call everyone else C. No, we haven’t lately

- Because of wrong size - To thank us for our hard work

- Because I will out of town - In order to get a refund

- Because he was tired - In order to finish early

- Due to heavy traffic - For a business trip

- Due to severe weather - For a dentist appointment

SUBMARINE TOEIC 800

III – TEST TACTIC

SUBMARINE TOEIC 800

C. Quite a few years C. On Saturday

- By bus - Once in a while

SUBMARINE TOEIC 800

III – TEST TACTIC

SUBMARINE TOEIC 800

II – QUIZ – TRUE / FAIL

2 Bạn có muốn tôi gửi tài liệu đi in không?

3 Bạn muốn tổ chức tiệc vào buổi sáng hay tôi?

4 Bạn có muốn thêm một cốc cà phê nữa không?

5 Chúng ta đi bộ hay đi taxi tới bến tàu?

7 Ai đang gọi đó, để tôi báo ông John?

SUBMARINE TOEIC 800

III – TEST TACTIC

SUBMARINE TOEIC 800

D – ETS ACTUAL TEST 3

13. Mark your answer on your answer sheet.

E – ETS ACTUAL TEST 4

13. Mark your answer on your answer sheet.

SUBMARINE TOEIC 800

TAPESCRIPT LESSON 1 – WHY + HOW + CAN/COULD

III – MINI TEST

SUBMARINE TOEIC 800

III – MINI TEST

SUBMARINE TOEIC 800

1 Can I borrow your calculator or are you using it now?

2 Would you like me to fill out the form for you?

3 Would you like an appointment in the morning or in the afternoon?

4 Would you like another cup of coffee?

5 Can we walk to the train station or should we drive?

6 Could I give you a call if I have further questions?

7 Can I tell Ms. John who’s calling?

8 Can I pay by credit card or do I have to pay by cash?

9 Could you recommend any good restaurant in this area?

a. That is fine a. Yes, it is peaceful tonight

c. Yes, it is on my desk c. I met him at 9 o’clock

SUBMARINE TOEIC 800

III – MINI TEST