Giáo Trình TCB LC - 8.3.2023

“… Toeic Camp Bomb là lớp học tâm đắc bậc nhất tại Zenlish, nơi các học viên đã
ghi những dấu ấn đậm nét, những kết quả rất đang khích lệ, với các điểm số 870 –
815 – 810 – 805 – 790 – 770 – 760 …. Trong đó, riêng phần Listening đã đạt 480/495
– 450/495 – 445/495 – 425/495 …
Giáo trình Toeic Camp Bomb – Listening sẽ giúp học viên đạt tới 96/100 (tức
480/495 điểm) riêng phần Listening, và tối thiểu 55/100 (tức 275/495 điểm), học viên
sẽ không còn cảm giác phải vò đầu, bứt tai khi từ nghe được từ không. Niềm vui
không tả xiết khi tự mình nghe được từng bức tranh, từng câu hỏi, từng đoạn hội thoại
và chọn được đáp án chính xác một cách tự tin chắc chắn. Cùng với giáo trình
Submarine Toeic – Listening cho mục tiêu 800+ và bộ Sách Trigger TOEIC
Speaking & Writing viết theo format mới người học chắc chắn sẽ sử dụng thành
thạo tiếng anh TOEIC phục vụ đi làm.”
Zenlish – Học TOEIC 1 Lần là Đạt
MỤC LỤC
LESSON NỘI DUNG TRANG
1 PART 2.2: WHY – HOW – CAN/COULD 3
2 PART 2.3: YES/NO QUESTION - /OR/ 19
TOP 1 TRUNG TÂM CÓ NHIỀU HỌC VIÊN SỞ HỮU CHỨNG CHỈ QUỐC TẾ NHẤT VIỆT NAM - 2028 1
3 PART 3.1: CÂU HỎI CHỦ ĐỀ CỦA ĐOẠN HỘI THOẠI 32
4 PART 3.2: CÂU HỎI VỀ CÁC SỰ VIỆC ĐƯỢC NHẮC TỚI TRONG 51
ĐOẠN HỘI THOẠI
5 PART 3.3: CÂU HỎI VỀ SỐ LIỆU CHI TIẾT TRONG ĐOẠN HỘI 70
THOẠI
6 PART 3.4: CÁC CÂU HỎI KHÁC 88
7 PART 4: MESSAGE 100
8 ETS ACTUAL TEST 115
LESSON 1 – PART 2: WHY + HOW + CAN/COULD
A – WHY
I – EXAMINATION
1. Why did Jacson call the hotel? 2. Why are you here so late?
A. It’s in the lobby A. That’s the wrong date
B. To cancel our reservation B. I have to finish the budget
C. I’ll call everyone else C. No, we haven’t lately
3. Why didn’t you ride your bicycle to work? 4. Why is the shopping center closed?
A. It’s supposed to rain A. The sale lasts all week
B. From a bike shop downtown B. It’s being renovated
C. He didn’t write to me C. Mainly clothes and shoes
II – LANGUAGE BUILDING
- Because of a schedule change - To meet with the customer
- Because of wrong size - To thank us for our hard work
- Because I will out of town - In order to get a refund
- Because he was tired - In order to finish early
- Due to heavy traffic - For a business trip
- Due to severe weather - For a dentist appointment
III – TEST TACTIC

No. Question/ Answer A B C
IV – MINI TEST
2
10
B – HOW
I – EXAMINATION
1. How long has it been since I saw you last? 2. How do you usually go to the shopping mall?
A. I think this dress is too long A. By bus
B. I used to sew quite a bit B. Not often
C. Quite a few years C. On Saturday
3. How many résumé have you received so 4. How do I get to the accounting office?
far?
A. They have a new manager
A. It’s not far
B. Take the stairs to the third floor
B. In the newspaper
C. Can you help me count these?
C. There have been several
- In writing - Biweekly
- In person - For 2 days
- By bus - Once in a while
- By plane - More than 10 years
- By credit card - At least once a month
- By overnight delivery - Within the next month
- Through fundraising event - Usually just on Saturdays
- Through an internet search
III – TEST TACTIC

IV – MINI TEST
10
C – CAN/COULD
I – EXAMINATION
1. Would you like more iced tea? 3. Could you tell me how often the bus leaves
for Madrid?
A. Yes, I would
A. There’s one every hour
B. They’re very nice
B. Only two pieces, please
C. I see it, too
C. No, she’s the trainer
2. Could you lend me your dictionary?
4. Can you play tennis this weekend, or are you
A. It’s over there on the shelf too busy?
B. No, I couldn’t send the letter A. I’d love to, but I don’t have time
C. He’s leaning on the desk B. I’m pleased to be here
C. The park has courts, though
II – TEST TACTIC
III – MINI TEST
D – ETS ACTUAL TEST 3
1. Mark your answer on your answer sheet. 14. Mark your answer on your answer sheet.
13. Mark your answer on your answer sheet.
E – ETS ACTUAL TEST 4

TAPESCRIPT LESSON 1 – WHY + HOW + CAN/COULD

A – WHY
II – TEST TACTIC
1. Why are the technicians here? 3. Why was the schedule changed?
a. They should be here soon a. Because Mr. Wang couldn’t be here then
b. No, at the escalator b. I will schedule an appointment
c. To set up a new computer lab c. Sorry, I don’t have any
2. Why isn’t the printer working? 4. Why did you work so late last night?
a. It’s out of ink a. In 1 hour
b. Print your name here b. We had a long meeting
c. A lot of work c. Until next week
III – MINI TEST
1 - Why has the traffic stopped moving? 2 - Why’s the store closed so early today?
(A) Maybe there’s some road construction. (A) No, it isn’t very close.
(B) Yes. I’d love to see a movie. (B) Yes, I got up at six today.
(C) No thanks, I can take the train. (C) It’s a national holiday.
3 - Why is Mr. Suzuki moving to South America? 4 - Why did you work so late last night?
(A) I didn’t know you were moving. (A) In one hour.
(B) She’s transferring to a new office. (B) We had a long meeting.
(C) The plane arrives at nine. (C) Until next week.
5 - Why did Mrs. Chang leave early? 6 - Why don’t you join us for dinner tonight?
(A) She had a doctor appointment. (A) No, they haven’t yet.
(B) About thirty minutes ago. (B) Thanks, but I have other plans.
(C) She’s usually on time. (C) To attach some new parts.
7 - Why don’t you come to the beach with us? 8 - Why was the schedule changed?
(A) I don’t eat peaches. (A) Because Mr. Wayne couldn’t be here then.
(B) Yes, he arrives today. (B) I’ll schedule an appointment.
(C) Sure. When are you leaving? (C) Sorry, I don’t have any.
9 - Why are there so many cars in the road today? 10 - Why don’t you take a few days off and get some
(A) It needs a lighter road. rest?
(B) There’s a special event later. (A) I went to the beach.
(C) I’ll drive myself, thanks. (B) No, now’s not a good time.
(C) The others are cheaper.
B – HOW
II – TEST TACTIC
1. How much is this umbrella? 3. How will you get to the restaurant
a. It’s going to rain tonight?
b. 15 euros a. I will take the bus
c. It won’t take long b. No later than 7 o’clock
2. How did you find your new job? c. I think I will rest a while
a. Yes, they are hiring now 4. How was your stay at the hotel?
b. I went to the recruiting agency a. I am sorry, I can’t
c. About 6 months ago b. Near 4th Avenue
c. I enjoyed it
III – MINI TEST

1 - How will you get to the restaurant tonight? 2 - How long will it be before we get to the theater?
(A) I’ll take the bus. (A) It’s three meters along.
(B) No later than seven o’clock. (B) About 15 minutes or so.
(C) I think I’ll rest a while. (C) No, not by bus.
3 - How late is the gymnasium open? 4 - How should we celebrate Jennifer’s retirement?
(A) I’m not late. (A) More than twenty years.
(B) It closes at eight. (B) Let’s throw her a party.
(C) No, that’s OK. (C) She’s very tired.
5 - How much does a museum ticket cost? 6 - How long can you park here?
(A) It’s ten euros. (A) I walk there every day.
(B) It’s not far. (B) Only for an hour.
(C) By one o’clock. (C) In the park.
7 - How did you learn of this position at Norman 8 - How big is the meeting room?
Press? (A) Big enough for thirty people.
(A) I read about it in the newspaper. (B) On the tenth floor.
(B) I’m still learning how. (C) Yes, it should be.
(C) It opens at 9:00 A.M.
9 - How much is it going to cost? 10 - How far is the hotel from the train station?
(A) Yes, it was. (A) About ten minutes ago.
(B) $75. (B) The hotel is fairly small.
(C) By cash. (C) Only a few minutes away.
C – CAN / COULD
I – TEST TACTIC
1. May I leave the meeting early? 3. Why don’t we have pizza for dinner?
a. That is fine a. Yes, it is peaceful tonight
b. I am meeting him next Tuesday b. OK. That sounds good
c. In the lunch room c. She is in the kitchen
2. Could I look at the new catalog? 4. Would you like to go hiking this weekend?
a. Yes, I knew that a. That would be great
b. Because I bought some furniture b. About twice a month
c. Yes, it is on my desk c. I met him at 9 o’clock
II – MINI TEST
1 - Would you like to address our annual 2 - Can you send me a copy of the revised
convention next September? contract?
(A) Let me check my schedule. (A) Yes, it’s a compact car.

(B) Here’s his extension. (B) He can contact us.
(C) It’s a user’s manual. (C) Yes, I’ll mail it today.
3 - Would you like to go hiking this weekend? 4 - Can you give me change for ten dollars?
(A) That would be great. (A) Sure, do you want coins?

(B) About twice a month. (B) It’s changed a little.
(C) I met him at nine o’clock. (C) It often breaks down.
5 – Could you order these supplies today? 6 - May I ask you a question?
(A) I was surprised, too (A) No, I never have.

(B) I’ll do it right away (B) Last June.
(C) In the cabinet (C) Yes, how can I help you?
7 - Would you like me to fill out this form for 8 - Would you like another cup of coffee?
you?
(A) It’s one dollar per cup.
(A) Yes, please do. (B) I’ve been coughing all day.
(B) No, it’s warm enough. (C) Thank you; it’s delicious.
(C) It’s a full pot.

1. How many clients will be visiting? 14.Why is the store close so early today
a. Yes, they are a. No, it isn’t very close
b. At 2 o’clock b. I got up at 6 today
c. About a dozen c. It is a national holiday
2. Why did Louis just decide to retire this year? 15. How did you find out about that movie?
a. Because she needs new tires a. To the cinema
b. These are very good reasons b. We have a good view
c. I have no idea c. Mark mentioned it
3. How often do you visit your family? 16. Why is there an extra chair in your office?
a. My brother does a. Yes, you can
b. Not too far from here b. We need it for a meeting
c. Twice a year c. From 8 to 11
4. Why were you late for the meeting? 17. How can we increase our sales?
a. My car broke down a. Your total is 57 $
b. It was nice to meet you too b. Let’s ask the marketing department
c. Yes, she asked him yesterday c. No, that’s not included
5. How long can you park here? 18.Why has the copy machine been removed?
a. I walk there every day. a. It’s being replaced
b. Only for an hour b. Ten copies, please
c. In the park c. To the factory
6. Why was the festival date changed? 19. How should we transport these crates?
a. There are predicting rain a. At the warehouse
b. You can keep the change b. By truck
c. OK, I will revise the calendar c. It’s on Thursday
7. John, how do you get to work? 20.Why do you have an appointment with Seiji?
a. An assistant manager a. Next Monday afternoon
b. In the waiting room b. It wasn’t difficult
c. I take the bus c. To discuss the new project
8. Why is Felipe sitting in the lobby? 21. How would you like your order shipped?
a. He is meeting me there a. So would I
b. I rather stand b. Yes, please
c. At 10 o’clock c. By regular mail
9. How far is the hotel from the train station? 22. Why do you need to reset your appointment?
a. About 10 minutes ago a. Something came up unexpectedly
b. The hotel is very small b. I am not disappointed
c. Only a few minutes away c. One Friday morning
10. Why wasn’t the mail delivered 23. How would you get to the hotel from here?
a. Because it’s a holiday a. I will take a taxi
b. 20 stamps please b. In the lobby
c. At any time c. She left yesterday
11. How did the package get here from Miami 24. Why does Ms. Yamada want access to
a. The trains are crowded laboratory?
b. Tomorrow afternoon a. Yes, I went that yesterday
c. By plane b. On her way to the office
12. Why is the legal department having a party? c. To conduct a research project
a. To welcome some new employees 25. How soon can we announce the staff
b. Yes, I finished that part promotions?
c. I am sorry but I can’t make it a. There is enough room
13. How do I log in to my email account? b. Oh, that is a wonderful use
a. You will have to assign a new password c. After the next meeting
b. He doesn’t work in accounting
c. No, it is only temporary
E – ETS ACTUAL TEST 4
1. How about stopping for a break? 14. I haven’t heard from Nancy in weeks!
a. Yes, it is on the top a. It has been fixed
b. Let’s finish this section first b. Neither have I
c. We are able to repair it c. They heard the recording
2. Can you call me back before 5 pm? 15. Why don’t you join us for dinner tonight?
a. Yes, no problem a. No, they haven’t yet
b. They are only 4 b. Thanks, but I have other plans
c. It is in the back c. To attach some new parts
3. Mr. Johnson seems so busy lately 16. I can help you call clients if you’d like!
a. Why is that? a. Oh, I hope she is alright
b. Can you find a new one? b. Yes, I gave one to every client
c. It was finished early c. Thanks, that would help me a lot
4. Would you like another cup of coffee? 17. I am looking for an inexpensive DVD player
a. It is 1$ per cup a. As likely as possible
b. I have been coughing all day b. He plays as well
c. Thank you, it is delicious c. Let’s see what is available
5. Could you give me a ride to the airport? 18. Would you like me to pick you up after work?
a. No, I didn’t give him any a. It’s too heavy
b. Sure, what time is your flight? b. You can pick whatever you like
c. About 20 minutes c. No, I will be working late tonight
6. There are some mails for you 19. I wonder if the client has arrived to the airport
a. Could you please a. Let me check
b. Who is it from? b. Yes, that is wonderful
c. They are busy c. No, the hotel is nearby
7. Can you take my place at the press conference 20. Why don’t you give Mary your phone number?
a. Yes, I can a. Because she does
b. In tomorrow newspaper b. She has a phone
c. I will find a place for us to sit c. She already has it
8. Why don’t you go to the beach with us? 21. We need a bigger hall for the banquet.
a. I don’t eat peaches a. There is a big hole in the ground
b. Yes, he arrived today b. No, we have to import more
c. Sure, when are you leaving? c. Mike is looking into it
9. We are running out of paper soon 22. Could you give me change for 10$?
a. I just ordered more a. Sure, do you want coins?
b. I am going with you b. It changes a little
c. A box of office supplies c. It often breaks down
10. May I ask you a question? 23. We will be having our photos taken at 4 pm
a. No, I never have a. Yes, I have
b. Last June b. I arrived late
c. Yes, how can I help you? c. I can’t be there then
11. My computer won’t start! 24. Would you mind holding my bag?
a. We began at 6:30 a. Over there by the station
b. Yes, I want to be early b. Sure, no problem
c. Maybe it is not plugged in c. I will call you back soon
12. How about walking to the station? 25. I need the complete inventory by 5 today
a. That’s a good idea a. No , I only have 2
b. During my work hours b. That shouldn’t be a problem
c. Because it is summer c. I finished reading that story
13. Do you mind if I use your phone?
a. Not at all
b. Yes, the meeting was called off
c. I will keep that in mind
ANSWER SHEET
LESSON 2 – PART 2: YES/NO QUESTION & /OR/
I – EXAMINATION
1. Did you see the Vice President yesterday? a. I think it’s in the boardroom
2. Can you e-mail the documents to me? b. Paper, please
3. Are you going home by bus? c. No, I think I’ll take a taxi
4. Will the construction be completed this year or d. No, a single is OK
next year? e. I’ll do it right away
5. Have you seen my cell phone anywhere? f. It will be done by the end of the year
6. Would you like a double room? g. Yes, I phoned her ten minutes ago
7. Are you going to watch the movie or the game? h. He called in sick this morning
8. Does Vicky know you’re going to be late? i. Neither, I’m too tired
9. Would you prefer paper or plastic? j. Yes, we had a useful meeting
10. Is Mr. John Son coming to the meeting this
afternoon?
1 2 3 4 5 6 7 8 9 10
No.1
- Nobody knows - I am still considering it
- I have no idea - I am still waiting
- I am not sure - I am still thinking about it
- I am not certain - The manager is reviewing it
- We are not sure yet - I haven’t decided yet
- Not that I know of - It hasn’t been decided yet
- I don’t know anything about it - It depends on the design
- I wish I knew
No.2
- I prefer a window seat - I like both of them
- I feel like eating out - It doesn’t matter
- I will take a bigger one - It is up to you
- It is nicer outside - Whichever you like
- Let’s stay indoors - I don’t like either of them
- I’d better go soon - I prefer neither
No.3
- Certainly - I am sorry, but…
- Absolutely - Unfortunately
- Definitely - Sorry, I have an appointment then
- Why not - Actually, I already have
- No problem - I am almost done, thanks
- Not at all - I’ll try, but it is not going to be easy
- I’d love to - I am afraid I can’t
- I’d be happy to
- I am glad to
- I’ll be delighted to
- That’s what we expected
- I think so too
III – YES/NO_MINI TEST 1

4
10
VI – YES/NO MINI TEST 2

11
12
13
14
15
16
17
18
19
20
V – /OR/_MINI TEST
1
10
VI – ETS ACTUAL TEST 5

VI – ETS ACTUAL TEST 6

TAPESCRIPT LESSON 2 – PART 2: YES/NO QUESTION & /OR/
A – YES/NO QUESTION _ MINI TEST

1. He’s in the customer service department, isn’t 2. Isn’t there a shortcut to the airport?
he? (A) It’s a round-trip ticket.
(A) OK, I’ll tell him “no”. (B) Yes, I cut my hair shorter.
(B) It isn’t very big. (C) No, this is the only way.
(C) No, in the sales department.
3. It’s cold in here, isn’t it? 4. That’s not today’s newspaper, is it?
(A) Yes, could you close the window? (A) Yes, I bought it this morning.
(B) No, I didn’t call you. (B) It’s very hot today.
(C) Yes, I could do that. (C) OK. I won’t.
5. Isn’t the address supposed to be at the top of the 6. Her plane is two hours late, isn’t it?
page? (A) I think so, yes.
(A) Somewhere downtown. (B) Two hours ago.
(B) It doesn’t have to be. (C) Please visit again.
(C) More than 30 pages.
7. Are you leaving work early today? 8. That’s a new table, isn’t it?
(A) Yes, at three o’clock. (A) Of course, you can.
(B) The leaves are brown. (B) Yes, I brought it yesterday.
(C)I left it on your desk. (C)I didn’t see the news.
9. Isn’t Mr. Williams a little late? 10. Is Ms. Burns likely to come to the meeting?
(A) Yes, he should be here now. (A) Probably not.
(B) Yes, it is a bit small. (B) Yes, I like it a lot.
(C) Late yesterday afternoon. (C) We came here yesterday.
11. Did you go shopping last weekend? 12. Jane, do you ride to work with anyone?
(A) That one comes first. (A) Thank you for that advice.
(B) No, I didn’t have time. (B) I asked my assistant to finish it.
(C) They’re quite friendly. (C)Yes, with Cindy from the shipping
department.
13. Mr. Thompson likes Italian food, doesn’t he? 14. Didn’t you go to a musical last night?
(A) It’s his favorite. (A) I’ll mail it in the morning.
(B) An Italian car. (B) There’s the music store.
(C) No, I don’t own any. (C)Yes, I went with a friend.
15. Do you know how often the bus comes? 16. Don’t you think we should take a short break?
(A) No, he doesn’t come here often. (A) OK, but just ten minutes.
(B) The box came in this morning. (B) He can fix it.
(C) About every 30 minutes. (C) It’s pretty tall.
17. Have you finished reading the report? 18. Rita canceled our newspaper subscription,
(A) Just two more pages. didn’t she?
(B) He reports to Mr. Garcia. (A) Yes, I have it delivered.
(C) Yes, the apartment is furnished. (B) No, she’s going to do it tomorrow.
(C) You should take it with meals.
19. Do you need help with this computer? 20. Do you know how to get to the movie theater?
(A) Yes, I’m having trouble running this program. (A) I’m sorry I wasn’t able to go with you.
(B) Well, I usually take a commuter train. (B) That movie was excellent.
(C) The one over there isn’t being used. (C)The 504 bus goes straight there.
B - /OR/ _ MINI TEST
1. Is the new furniture arriving today or tomorrow? 2. Is Ms. Lee here today or is she still in Japan?
(A) I like driving to work. (A) Yes, she’s from Japan.

(B) Yes, all the furniture is new. (B) To visit her family.
(C) Neither. It’s going to arrive next week. (C) She’ll return on Wednesday.
3. Are you going to watch the movie or the game? 4. Do you want to have lunch delivered or go to a
restaurant today?
(A) Neither; I’m too tired.
(B) Yes, I’ll move it here. (A) I love pizza, too.
(C) It’s not my watch. (B) Let’s order in, since it’s raining.
(C)I’ll do it myself.
5. Do you want my home or work phone number? 6. Did you receive the papers I faxed to you, or
should I fax them again?
(A) She leaves work at five.
(B) It’s 52 Broad Street. (A) I haven’t seen them so far.
(C)Whichever one I can reach you at. (B) Yes, I should throw it out.
(C) Probably by train.
7. Do you need to leave immediately, or can you 8. Do you want to sit in the cafeteria or on the patio
stay a little longer? outside?
(A) The sleeves are too long. (A) This is very good coffee.
(B) No thanks, I don’t need one. (B) Let’s stay indoors.
(C) I’d better go soon. (C) Pizza and a soda, please.
9. Do you want me to take the highway or Parker 10. Do you want to wait, or would you rather come
Avenue? back later?
(A) Won’t the highway be faster? (A) I don’t mind waiting.

(B) Let’s get out of the hallway. (B) Just one kilogram, please.
(C) No, I don’t want one, thanks. (C) The one in the back, please.
C – ETS ACTUAL TEST 5

1. Is Ms. Burns likely to come to the meeting? 14. Should I ask Ms. Okuda to sign this contract?
a. Probably not a. The designer is very nice
b. Yes, I like it a lot b. No, she is not in today
c. We came here yesterday c. It is making contact
2. Do I have to fill out these forms now? 15. Do you need help with this computer?
a. No, thanks. I am already full a. Yes, I am having trouble running this program
b. They have been informed b. Well, I usually take a commuter train
c. Yes, we need them for your interview c. The one over there isn’t being used
3. Will you be paying with cash or by credit card? 16. Does Ken work in the accounting or sales
a. We play every Saturday department?
b. I’ll use my credit card a. My email account still works
c. Let’s go by car b. I think he is in sales
4. Have the emergency exit been inspected? c. He prefer the first department
a. Only in emergency 17. Do you want to order lunch from Mexican
b. Through the main entrance restaurant?
c. Yes, everything is fine a. The delivery arrived yesterday.
5. Do you happen to know where the fitness center is? b. That was an excellent meal
a. No, it does not fit c. No, I brought my lunch today
b. He is in good condition 18. Is there a manual for the new projector?
c. Yes, it is around the corner a. If he is leading the project
b. Sure, it is in my briefcase
6. Will Karen drive to the construction site by herself c. She has the latest machine
or with us?
a. No, at the site 19. Should we review our notes today or tomorrow OK?
b. She is going alone a. They got great reviews
c. Usually by bus b. Yes, I noticed
c. It doesn’t matter to me
7. Did that new book get a good review?
a. No, I haven’t booked my flight 20. Will we need to make changes to the budget?
b. Yes, a few of us a. Here is your change
c. The one I saw was pretty favorable b. I couldn’t make it yesterday
8. Are these instructions clear? c. I think this is fine
a. No, could you repeat them? 21. Could you show me where the closest bank is?
b. It is already clean a. I am sure it is open
c. He is a good teacher b. Yes, it just across the street
9. Can we walk to the train station or should we drive? c. How many would you like?
a. No, a round trip ticket 22. Do you want to sit in the cafeteria or on the patio
b. We work at the bank outside?
c. I think we should drive a. This is a very good coffee
10. Do you like the theater that just opened? b. Let’s stay indoors
a. No, she lives far away c. Pizza and a soda, please.
b. I sold it last year 23. Are you going to install the equipment yourself?
c. Yes, I think it is wonderful a. A more efficient assembly line
11. Should I wear a tie tonight? b. No, the manufacturer will do that
a. No, it is not a formal event c. 7000 $
b. Excuse me, do you have the time? 24. Can you tell me which computer I should buy?
c. I will be at the hotel a. We called a technician
12. Can you tell me when the plays start? b. I recommend a laptop
a. How about another time? c. A 2 – year warranty
b. It begins at 8 25. Should I fold the newsletter in half or leave them
c. She started at a young age unfolded?
13. Do you want my phone or work phone number? a. I only read half of it
a. She leaves work at 5 b. I usually fold them
b. It is 52 Volt street c. She leaves the file with you
c. Whichever one I can reach you at

1. Can’t we see the movie tonight? 14. Isn’t Karl planning to come to the party?
a. The Garden Theater a. As far as I know he is
b. Front row seats b. He needs both parts
c. I am afraid I have other plans c. The café he went to last time
15. We’ve just ordered several new fax machines,
2. You drive to work every day, don’t you? haven’t we?
a. Yes, I take the bus a. Yes, we should get them tomorrow.
b. I am a research worker b. They should be in alphabet order
c. Only occasionally c. The facts are reported were correct
3. Isn’t Mr. William a little late? 16. Didn’t you want to write the project summary?
a. Yes, he should be here by now a. No, you should turn left
b. Yes, it is a bit small b. I remember that writer
c. Late yesterday afternoon c. I did, but I could use your help
4. There is only one entrance to this building, right? 17. Weren’t you at the meeting this morning?
a. He is standing right over there a. No, I was with the client
b. No, there is a side door too b. I didn’t meet him
c. By showing your identification badge c. Room 501
5. Don’t you want to bring a book to read? 18. The workshop’s been canceled, hasn’t it?
a. No, I don’t think so a. It is about managing your time
b. Yes, I have read it b. No, it has just been postponed
c. We already book c. It was a very nice shop
6. There is a bank on Delmont street, isn’t there? 19. Don’t you have to pick up the sale manager at the
a. John was planning to airport?
b. Yes, near the Electronic store a. Not until 4 o’clock
c. To deposit some money b. Yes, they picked it up yesterday
7. Shouldn’t we distribute these brochures? c. No, I had it shipped
a. Black and white is fine
b. Not until more people get here
c. Martin designed them 20. Haven’t we chosen the firm to design our Web site?
8. You don’t need to use the copier now, do you? a. We are still reviewing proposals
a. Yes, this is good coffee b. No, I pick it up
b. I already have some, thanks c. At www.pacolictronic.com
c. No, I just finished with it 21. Aren’t we supposed to have a meeting this afternoon?
9. Can’t Mr. Lee meet with us before noon? a. Yes, her presentation was excellent
a. I made the introductions b. No, it has been moved to next week
b. No, he is busy all morning c. Yes, I believe we did
c. The upstairs meeting area 22. The lights will be replaced, won’t they?
10. The train stops here frequently, doesn’t it? a. A lighter workload
a. West street station b. The supply cabinet
b. Every half hour c. Yes, I will take care of it
c. Is that too quick? 23. Don’t you need to order refreshment for the party?
11. Aren’t your colleagues going to join us for lunch? a. Yes, the fresh air feels good
a. They enjoyed the trip b. It was a lovely party
b. You are very welcome c. No, Han’s taking care of it
c. Yes, they are looking forward to it 24. That building is still under construction, isn’t it?
12. You made extra copies of the agenda, didn’t you? a. Maybe the site manager
a. Oh, but I forgot to bring them b. It is due to be finished in October
b. Thanks for doing that c. Yes, it is on level 6
c. No, the extra is on the left 25. The play opens next week, doesn’t it?
13. Did you see Tony Flynn’s Presentation? a. It starts on Thursday
a. It was a lovely gift b. In the back row
b. Unfortunately, I arrived too late c. Why don’t you leave it open
c. Try sitting somewhere else
ANSWER SHEET
LESSON 3 – PART 3.1: CÂU HỎI CHỦ ĐỀ CỦA ĐOẠN HỘI

THOẠI
I – EXAMINATION
Questions 56 through 58 refer to the following 56. What are the speakers mainly discussing?
conversation.
A. Factory policies C. Monthly results
M-Au: Hi, Ms. Ellington. Do you have a minute to talk
about this month's production numbers? B. Employee training D. Client requests
W-Am: I have a meeting soon, but go ahead. 57. What does the woman mean when she says, “I have a
meeting soon”?
M-Au: Because of problems with two machines on the
assembly line, we're not producing as many plastic A. She is not looking C. She is inviting the man
bottles each day. forward to a meeting to a meeting
W-Am: Really? Have any client deadlines been B. She cannot speak with D. She wants the man to
affected? the man for long give her a document
M-Au: Well, no, not yet. But I'm worried we won't be able 58. What does the woman want to know?
to meet them next month.
A. If the deadlines have C. If clients have
W-Am OK. Let's go over the figures later. I've got to get been missed increased their orders
going.
B. If product quality is D. If machines need to be
satisfactory replaced
 Note:
1. Where does this conversation most likely take place?
2. What are the speakers mainly discussing?
3. What does the woman mean when she says “oh, don’t thank me”?
4. When will the staff meeting be held?
5. When will the man probably stay?
6. What is the man’s problem?
II - LANGUAGE BUILDING
- Headquarters - Videoconferencing
- Branch office - Agenda
- Paperwork - Hand-out
- Deadline - Chart
- Paycheck - Annual budget report
- Extension - Market survey
- Return one’s call - Available
- Security badge - Scheduling conflict
- Bulletin board - Attend the meeting
- Transfer - Meet the deadline
- Identification card - Postpone
- Promote sale - Reschedule an appointment
- Sign a contract - Reach an agreement
- Submit a proposal - Ahead of schedule
- Medical leave - Behind schedule
- Maternity leave - Come up with
- Access card - Office supplies
- Flexible working hour - Copier
- Take a day off - Computer components
- Get out of work - Installation
- Call in sick - Stockroom
- Cover the shift - Malfunction
- Work overtime - Run out of
- Work late - Place an order
- Presentation - Out of order
- Meeting room - Find a new supplier
- Conference call - Find a new vendor
III – POWER LISTENING 1
Question 1 & 2 refer to the following conversation

M: I think it's time I advertised …………………………. 1 – What does the man want to do?
………………………………………….. Do you think a
newspaper advertisement would be effective? A. Advertise a business
W: Maybe, but I really think you should ……………...
…………………………………………………………... I'm B. Start a new business
actually surprised you don't have one yet.
2 – What does the woman suggest?
M: Hey, that's a great idea. My friend Ming designs
Internet sites. I think I'll give him a call. A. Surprising a friend
B. Creating a Web site

M: Hi, Natsuko. We need to leave for client dinner soon. 3 - What does the woman mean when she says, "She
Where's Brenda? knows how to get there"?
W: Her meeting with the sales department ran a little late, A. The directions are easy to understand
so she's ……………………………………… right now. I
called a cab a few minutes ago, so should arrive soon to B. The speakers can leave without Brenda
take us to Al's Restaurant.
4 - What will the speakers most likely do next?
M: ………………………………………. Brenda?
A. Review some notes
W: She knows how to get there. While we wait for the
cab, do you want to …………………………………….… B. Cancel a reservation
before we meet with the client?

W: Daniel, can you ………………………………. after 5 – What does the woman ask for?
work today? My car's still in the shop.
A. A ride home
M: Sorry, but I'm leaving work early today. I have a
……………………………………this afternoon at three W: B. A bus schedule
Oh. Well, in that case, I ………………………………. It's
only a short walk to the bus stop from here, right? 6 – Where does the man need to go at three o’clock?
M: Yes, it’s not far. And plus it's not looks like the rain A. To the auto shop
has stopped and the sun is finally out.
B. To the dentist’s office
IV – POWER LISTENING 2
1. How did Flora mainly spend her vacation? M. Yeah. I really enjoyed Valencia when I ………
A. Trying new restaurants ………. ………. ………… …………. Did you do a lot of
B. Relaxing on a beach sightseeing?
C. Shopping in stores
W. Only a little, really. We were more ………..
D. Visiting her family ………. ……….. ……….. ……….. ………. in
front of the hotel every day. Once in a-while, we did
try out a new restaurant though.
2. What does the man say he will do? W. Could you ….. …… …… …….. and ………...
A. Order the item …….. if you find them? It’s difficult for me to read
without them and I ……… …… …….. for an exam
B. Repair the item tonight?
C. Look for the item
D. Replace the item M. I understand. After we …….. ……. ……….
tonight, I’ll …… ….. ………. ………… around the
library and call you if I find them.
3. Why must Ms. Lewis visit the human M. Great. Now you’ll …… ……. ……… Ms. Avery
resources department? in the human resources department ……. ……..
A. To pick up an application …….. ………. ……………... How soon do you
B. To interview for a job think you can start?
C. To hand in a résumé W. Well, I’d say in about ……….. …………….
D. To fill out some papers
4. What is Julie planning to do before her trip? M. Stephanie announced that she’s ………… to Boston for
A. Rearrange her travel plans a ……… ……….. So I’m throwing her a party at Vega’s
B. Interview for a new job Restaurant next Wednesday, and I was ………….. you’d
C. Meet with Stephanie be able to …………….
D. Attend a party
W. I won’t be able to make it on Wednesday, but thanks for
………. …….. ………… about Stephanie. I’ll be sure to
…… …… ……. ………. before I leave. She’s been a
great colleague, and I want to ……. ………….
5. What will the woman probably do next? M. No, it’s not. I just …….. ……….. the caterers.
A. Cancel a presentation Apparently there was some …………………….. They
B. Change the seating arrangement thought dinner was ………. ……. ……….. ………, at
C. Call a different catering service seven-thirty.
D. Tell the guests about a delay
W. Seven-thirty? That means the …………… won’t start
until ………….. . I’ll have to …… …… ………. to expect
a delay.
6. What does Karen say she will do? M. No, I think they’re fine. But there was something
A. Read a brochure else. I think the …………. for our expenses in
B. Call a travel agent Shanghai ……… ………. . Did you ……….. ………
C. Check last year’s records the current cost of living there?
D. Find information on the Internet W. Actually. I used estimates ……… …….. ……….
But you’re right – Living costs may have gone up. I’ll
…….. ………….
7. Why did the man call? W. You’ve reached Dr. Franklin’s office. ……….
A. To speak with a retail clerk ………. ……….. ………… ………….?
B. To cancel an appointment
C. To set up a job interview
D. To renew a subscription M. Yes, this is Martin Brown. I …….. …….. ……….
8. What does the woman offer to do for the
caller? my …………….. for an eye exam on Wednesday.
A. Take him to his doctor’s office
B. Reschedule his appointment
C. Help him place an order W. OK. ………. ……….. ………. ……..
D. Review his work …………………? The doctor could see you at two
o’clock on Friday.
9. What does the man say he will do this W. But I won’t be at home that day. I was told they’d
afternoon? be here on the second.
A. Make a phone call
B. Repair a computer
C. Deliver an order M. Well, ……. …….. ……… ……… …………..
D. Check a printer about the date, and I’ll ……. …….. ……….. this
afternoon.
10. What does the man want to do?

A. Buy a newspaper
B. Have a car repaired M. I think it’s time I …………. ……….. ………….
…………… …………….. more aggressively. Do you
C. Advertise a business
think a newspaper advertisement would be effective?
D. Start a new business
11. What does the woman suggest? W. Maybe, but I really think you ……… ………..
A. Buying a new car ……… ……………. I’m actually surprised you don’t
B. Reading a newspaper have one yet.
C. Surprising a friend
M. Hey, that’s a ………. ………… . My friend Ming
D. Creating a Web site
designs Internet sites. I think I’ll …….. ……. ……
……….
12. What does the woman suggest that the man M. Actually, I do. The problem is that it’s very
do? ………………….. to rent an …………… here. If I
A. Look for a roommate live outside the city, it’ll be ………… ……………..
B. Find a new job
W. Well, there are always …… ……… ………………...
C. Check the newspaper in the newspaper. You should …….. ………. ……… at
D. Sign a contract them.
13. What does the customer ask the salesperson M. Hi, ………….. does your store ………..tonight? I
to do? need to get a ………… ………. for my wife.
A. Return a phone call
W. We’re open until …………., and if you can’t get to
B. Reserve an item at the store
us today, we’ll be open at eight o’clock ……..
C. Keep the store open late ……………….
D. Provide a cash refund
M. I ……… …….. able to get there by seven – but in
case I don’t, could you ……… ……… ………
………… for me? I can give you the ……… ………
14. What does the man offer to do? W. Excuse me, do you know ……… ……… ……….
A. Get some water is? I’d like to …………… some bread.
B. Go to a store
M. No, I’m sorry. I’ll ………. if I can ………. ……. for
C. Bring a menu
you. Have you been ………….. long?
D. Find a waiter
W. ………….. minutes. But I can see the restaurant is
………..
15. What problem are the workers discussing?

A. Some wood is damaged
B. Some roads are closed W. The lumber company just called. Their ………….
is ………… ………….. , so they won’t be able to
C. Some workers will be late
………….. …….. ……….. that we ordered this
D. Some supplies will not arrive today afternoon.
16. What will the workers probably do next?
A. Hold a meeting M. So we aren’t getting the wood we need to ……….
B. Work on a different project ……….. …………….. ?
C. Call the lumber company
W. No today. But we could start ……… …….. .……
D. Deliver a shipment
……… ………..……. instead.
M. Good idea. That way we won’t get too far ……..
……………..
17. What happened last week? M. Oh, that’s great. I should …………… …..………
A. The woman hired a new employee sometime.
B. The restaurant moved to another location
W. Please do. I just ………. ……… …… ……….
C. The man went to Italy
from Italy last week, and he’s been going a ………..
D. The man started a new job ………… so far.
18. What are the speakers discussing? M. I hear that you ………….. Mountain Wild last
A. A movie weekend. ……… ………. …….. ………….. ?
B. A mountain hike
W. It was …………….. . I went with Martha from the
C. A letter of recommendation
………… ………… office, and see both thought it was
D. A job opening ….. ……… ………….. we’d seen in a while.
19. What does the man say he will do on Friday?
A. Call the human resource office M. So you would ………….. it? I’m ………. ………
B. Set up a meeting with Martha my day off this Friday.
C. Buy a book about Colorado
D. Got to see a film
20. What does the man suggest they do? W. I think I left my ……….. …………… upstairs in
A. Eat a meal my room. Do you know …………. ………. ………
B. Buy a program …………. starts?
C. Make some copies
M. It doesn’t start until ………….. , so we still have
D. Review the schedule
time to …… …… …… …… …….. and get some
……………….. with the rest of the group.
21. Why does the man want to speak with Ms. M. Yes. My name is Bill Johnson. I’m here for a …….
Evans? …………………….
A. He is trying to sell some equipment
B. He needs to review a procedure
C. He is looking for employment
D. He wants to make a purchase
22. Why does the woman call Mr. Park? W. Mr. Park, this is Jenny Kim from Best Travel. I’m
A. To remind him of a special offer calling to see if you’re still ……….. ……… the
B. To arrange to meet with him discounted …………. ………………. to South
C. To confirm his schedule Korea. ………………….. that today is the ………
D. To request a document from him ……….. it’s available.
23. What will the man probably do next? W. Oh, that’s good, thanks. Can you do me a favor? A
A. Help a customer ………………. at that table over there ………. ……..
B. Load the dishwasher …………….
C. Clean some utensils
M. No ………… . I’ll ………. ………… …………. to her
D. Find some more chairs
right away.
24. What will Kathy do next? M. Dinner sounds great! And I’d love to ………….. your
A. Visit Susan cousin. Have you already …….. …….
B. Buy some tickets …………………………. ?
C. Make a reservation
W. You know. I ………. …….. ………. …… …………..
D. Get some money
It’s not an ………… restaurant, but it’s very ……………
25. What will the man probably do next?

A. Mail some letters
B. Order some ink cartridges M. Yes, I see a …………… here for Ms. Meyers. I
was just on my way to …………. ……… ……….
C. Deliver a package to Lisa Bingman
…………… . I’ll ………… the package to you
D. Write Ms. Bingman’s name on a package
shortly.
26. What does the woman suggest? M. I need a new ……… …………., and I thought I
A. Taking a short break saw that Sherrigan’s was …………... ………………
B. Reading a different newspaper for 35 percent off.
C. Looking at a Web site
W. Yeah, I saw that too, but it was for ……… off, not
D. Going to a computer store
………... Here, I …… ……. …….. …… ……. where
you can get a much better deal.
27. Why is the man calling? W. Thank you for …………….. the Kim Investment
A. To transfer money between accounts Group. This is Clara Jones. ………. …… ……. ….
B. To request payment of a bill ………… ?
C. To order electronic equipment
M. Hello, ……… ……….. is Fred Kane, and I’m
D. To schedule a job interview
calling from the Clearsea Electronics Company. I’d
like to ……………… …… ……….. ………… from our
short-term ……….. ……………. to our long-term
account.
28. What does the man ask Susan to do? M. Susan, could you …………… my nine
A. Check a bus schedule o’clock client ………… ? I need to …….. ………
B. Change an appointment time ……….. ………. …….. ………… ………..
C. Come in to work earlier
D. Call a car mechanic W. Sure, Mr. Miller. When is the earliest you
29. What will the man do tomorrow morning?
…….. ……… ……….?
A. Have his car fixed
B. Visit a client’s office
C. Order some office supplies
D. Purchase a car
30. Why is Michael pleased?

A. He published an article W. Micheal, I heard you ……. ……. ……… for
B. He won a prize your poetry ……………………….!
C. He met his favorite poet
D. He taught his first writing class M. Thanks, I’m really honored that the Corwin
31. What does Michael hope to do? Foundation recognized my writing.
A. Take a summer vacation
B. Sign up for a workshop W. You must be ………. ………… . Are you
C. Apply for a scholarship ……………. anything now?
D. Join a reading club
M. Well, I’ve just …………. my first …………..,
and I hope to …… ……… a writing ………….
…………. …………
32. What does the man offer to do? M. He’s not here today. I’m ….……. …………..,
A. Sign a form I can …….. …….. ………. for you.
B. Unload a truck
C. Make a delivery W. Great; thanks. ……… would you like me to
D. Look for the site manager …………. these ………….?
33. Where is the woman going M. It’s …….. ……… for the …… ………, and
A. To get some money then three dollars for every ………… ………..
B. To walk in the park
C. To pick up an order W. That’s kind of …………….. . I just need to
D. To visit a museum ……. ……. ……… …………. – they’re holding
some …….. ……… ………. It’ll only take a few
minutes.
34. What does the woman suggest the man do? W. Maybe you ……….. …….. ……… someone
A. Wait for the security guard in the …………. …………. about issuing you a
B. Use the back door card.
C. Go to lunch earlier
D. Contact the security office M. You’re right. I’ll go there ……… ………….
ETS ACTUAL TEST 1
1. Where does this conversation most likely 7. What is the woman concerned about?
take place? A. The rate of production
A. At an office B. The availability of staff
B. At a bakery C. the temperature of a room
C. At a newsstand D. The cost of shipping
D. At a restaurant 8. What do the men suggest?
2. How did the man get to work? A. Adjusting some controls
A. By car B. Hiring a technician
B. By bus C. Replacing some equipment
C. By train D. Using different packaging
D. On foot. 9. What does the woman say she will do?
3. When is the meeting scheduled to begin? A. Check with a supplier
A. In 5 minutes B. Place an advertisement
B. In 10 minutes C. Conduct an inspection
C. In 20 minutes D. Revise a production
D. In 30 minutes
4. What does the man ask Susan to do? 10. What is the man’s problem?
A. Check a bus schedule A. He lost his room keys
B. Change an appointment time B. He was late coming to work
C. Come in to work earlier C. He cannot access his computer
D. Call a car mechanic D. He forgot his computer password.
5. What will the man do tomorrow morning? 11. What will the man probably do next?
A. Have his car fixed A. Go to the machine room
B. Visit a client’s office B. Get a new password
C. Order some office supplies C. Call the reception desk
D. Purchase a car D. Ask a security guard for help
6. When will the man probably start seeing 12. Where is the technical services office
clients tomorrow? located?
A. At 9 A.M A. On the second floor
B. At 10 A.M B. Next to the reception desk
C. At 11 A.M C. Near the security office
D. At 1 P.M D. By the stairs
13. What is the woman looking for? 19. What is the man’s problem?
A. A laptop A. He cannot find the security office
B. A microphone B. He cannot find the exit
C. A photocopier C. He cannot open the door
D. A power cord D. He has too much to do.
14. Why is the equipment unavailable? 20. When did the woman receive her access
A. It has not been delivered yet card?
B. It is locked in a storage closet A. On Tuesday
C. It is missing B. On Wednesday
D. It needs to be repaired C. On Thursday
15. What does the woman suggest doing? D. On Friday
A. Printing some materials 21. What does the woman suggest the man
B. Talking to her supervisor do?
C. Meeting in a different location A. Wait for the security guard
D. Obtaining an office key B. Use the back door
C. Go to lunch earlier
D. Contact the security office
16. What does the woman want to discuss 22. What did the company do recently?
with the man? A. Participated in a trade show
A. A travel budget B. Relocated some of its staff
B. A meeting location C. Changed customer billing dates
C. A deadline date D. Hired seasonal interns
D. A project idea 23. What does the man mean when he says,
17.Why is the man unable to talk to the “It was time for something like that”?
woman that day? A. He is concerned about a work deadline
A. He has to finalize and sign a contract B. He wants to hold meetings more often
B. He has not finished writing a report C. He thinks a project is good idea
C. He has not read a proposal yet D. He hopes to hold a special event
D. He has to meet clients
18. What does the woman mean when she 24. What do the women imply about the
says, “I can wait until next week”? company?
A. She cannot meet on Friday A. It has been operating for a long time
B. She does not want to rush a deadline B. It plans to open more offices room
C. She can postpone some training C. It specializes in restoring photos
D. She has not submitted a form yet. D. It recently redesigned its logo
25. What does the woman ask the man to do? 28. Where do the speakers most likely work?
A. Record a performance A. At a shipping company
B. Save some seats B. At an engineering firm
C. Check the time of a meeting C. At a taxi company
D. Arrange for transportation D. At a railway station
26. Look at the graphic. When does the man plan 29. Look at the graphic. Which customer are the
to arrive at the concert hall? speakers discussing?
A. At 5:30 P.M. A. Carol Lee
B. At 6:30 P.M. B. Jean Harvey
C. At 7:30 P.M. C. Eun-Jung Choi
D. At 8:30 P.M. D. Kinu Iizuka
27. What time will the woman do next? 30. What will the speakers do next?
A. Print a confirmation A. Look at fuel prices
B. Send an e-mail B. Review customer complaints
C. Approve a purchase C. Update staffing schedules
D. Request contact information D. Organize training programs
ANSWER KEY & TAPESCRIPT LESSON 3

[1-2] 1 – A 2 – B [3-4] 3 – B 4 – A
- My car repair garage more aggressively - Packing up
- I really think you should set up a Web - Should we wait for

site
- Go over some last-minute notes
[ 5-6] 5 – A 6–B
- Give me a ride home
- Dentist’s appointment
- Can take the bus
1–B - Visited my family there last year - Interested in lying on the beach
2–C - Do me a favor – call me – have to study – reshelve the books – take a good look
3–D - Need to see – to fill out some paperwork – 3 weeks
4–C - Moving – new job – hoping – come – letting me know – stop by her office – say good bye
5–D - Spoke to – miscommunications – supposed to start later – presentation 9:00 – tell the
guests
6–D - Estimate – seemed low – look up – from last year – check online
7–B - How may I help you? – need to cancel - appointment

8–B - Would you like me to reschedule?
9–A - Let me check with the manager – call you back
10 – C - Advertise my car repair garage – should set up a website

11 – D - Good idea – give him a call
12 – C - Expensive – apartment – more affordable
- A lot of advertisement for apartment – take a look
13 – B - What time – close – birthday gift – 7:00 P.M. – tomorrow morning
- Should be – set aside an item – item number
14 – D - Where our waiter - order – see – find him – waiting – 10 – busy
15 – D - Shipment – running late – delivered the wood – finish the floor

16 – B - Putting it in the window – behind schedule
17 – A - Stop by – hired a new chef – great job
18 – A - Saw – how did you like it? - wonderful – human resource - the best movie
19 – D - Recommend – going on
20 – A - Conference program – when will the first session – 9:30 – go to the coffee shop
- Breakfast
21 – C - Job interview
22 – A - Interested in – package tour – remember – last day
23 – A - Customer – ask for more water - problem – take some over
24 – C - See – made a reservation – should do that right now – expensive – popular
25 – C - Package – distribute this morning mails – bring
26 – C - Laptop computer - offering laptop – 35 euros – 35% - can show you a website
27 – A - Calling – how may I help you – my name – transfer 10 thousand dollars – saving account
28 – B - Reschedule – tomorrow – take my car to the repair shop.

29 – A - Could see him
30 – B - Won the prize – congratulations – very pleased – writing – start novel – enroll in
workshop this summer
31 – B
32 – A - His assistant – sign the form – Where – unload – boxes
33 – C - 4 dollars – first hour – additional hour – expensive – run into the bookstore – book I
ordered
34 – D - Should speak to – security office – after lunch
ETS ACTUAL TEST 1
1A 2C 3D 4B 5A 6C 7A 8C 9A 10C
11B 12C 13D 14C 15A 16D 17D 18A 19C 20D
21D 22B 23C 24A 25B 26A 27B 28C 29D 30B
[1-3]
M-Am: I can't believe l'm here on time! My car wouldn't start this morning and I had to take the train, which
usually takes about twenty minutes longer.
W-Am: It's a good thing you made it in. The meeting is in half an hour. I'm wondering if we should use the
conference room instead of this office.
M-Am: You're right. Let's take the coffee and doughnuts and all the handouts over there.
[4-6]
M-Br: Susan, could you reschedule my nine o'clock client tomorrow? I need to take my car to the repair
shop.
W-Br: Sure, Mr. Miller. When is the earliest you could see him?
M-Br: The mechanic told me that my car should be ready by ten. So, let's say eleven. I'll be in the office by
then.
W-Br: OK, I’ll ask him to come in at eleven.
[7-9]
W-Am: I’m worried about the production rate on assembly line number three. The machine that seals the
mobile phone boxes isn't running as fast as it should, and it's slowing down the whole process.
M-Cn: Oh, we've had trouble with that machine in the past. Instead of having it repaired again, I think we'd
better just replace it.
M-Au: I agree. But we should try to get a new one put in as soon as possible, or we might have to shut down
that assembly line.
W-Am: OK, I'll call the company that supplies that equipment
M-Cn: Yes, see how soon we can get it installed.
[10-12]
M-Am: Hey, Vicki. Have you had any problems using your computer this morning? I can't log on to mine.
W-Am: Our passwords expired last night. You have to go to the technical services office to have a new one
set up.
M-Am: OK... that's down on the first floor by the machine room, right?
W-Am: It's on the first floor, but you need to turn left at the reception desk and go all the way down that
hallway. It's right next to the security office.
[13-15]
W-Br: Have you seen the long power cord? I need it to set up my laptop for the presentation for the vice
president
M-Cn: I haven't seen that long cable for a while. All we've got are two very short cords. Do you think we
should postpone the meeting?
W-Br: No, we can't do that. Why don't we print the presentation, and the vice president can look at
everything on paper.
[16-18]
W-Am: Nathan, do you have time this afternoon around two or three o'clock? l'd like to talk to you about my
project proposal-my idea for a new travel app.
M-Au: Yes, about the app – I read your report last week, and I was impressed with your idea. Unfortunately,
this week is really busy. I have client meetings all day today, and every afternoon the rest of the week. What
about Friday at 10 o'clock?
W-Am: I can wait until next week.
M-Au: Great. That works for me
[19-21]
W-Am: Robert, have you received your new access card? I got mine on Friday.
M-Am Friday? I still don't have mine. I have to ask a security guard to open the door for me every day.
W-Am: Maybe you should speak to someone in the security office about issuing you a card.
M-Am: You're right. I'll go there after lunch.
[22-24]
M-Cn: Hi. I just noticed they started some construction work in the lobby. Do you know what that's all about?
W-Am: I was going to ask about that too. Um, our payment processing team was just moved here to
headquarters. Maybe it's related to that.
W-Br: No, it's just regular renovation work-to improve the lobby's overall appearance.
M-Cn: Oh, OK.... It was time for something like that.
W-Br: I'll say. I heard the crews will even put up antique photos showing the company's foundation
ceremony-more than a century ago.
W-Am: It's amazing we've been in business for so long. We have quite a heritage.
[25-27]
W-Br: Hi, Jim. I hear you're going to the jazz concert on Friday. Can I ask you a favor?
M-Cn: Sure, what do you need?
W-Br: A few of us from the graphics department are also attending the concert, but we have a meeting until six
o'clock on Friday. Since there are no assigned seats, we were wondering if you could save a few places for us.
M-Cn: That shouldn't be a problem. I don't have any meetings on Friday afternoon, so I plan to get there when
the doors open. How many should I reserve?
W-Br: Hmm... I'm not sure yet if Eduardo is joining us. Why don't I send him an e-mail right now, and I'll let
you know how many seats to save
[28-30]
W-Br: I hear that we've had some unhappy customers recently.
M-Cn: Yes, I'm afraid that's true. In fact, I've just been talking with one of them
W-Br: Oh. Well, uh, what did the customer say?
M-Cn: She wasn't at all happy. Our driver picked her up on time, but there was heavy traffic on the way to
the airport, and she nearly missed her flight.
W-Br: Mmm. We should probably take a look at roadwork scheduled in the area. It might be affecting traffic
more than we realized.
M-Cn: Right, And we have some other issues to consider as well. Look at the rest of these comments-we'll
need to decide what to do.
ANSWER SHEET
LESSON 4 – PART 3.2: CÂU HỎI VỀ CÁC SỰ VIỆC ĐƯỢC NHẮC

TỚI TRONG ĐOẠN HỘI THOẠI
I – EXAMINATION
M1: I can’t believe the Vancouver convention’s so soon!
W: I know. It should be great, with all those big-name speakers. Are we all set for
transportation?
M2: Uh-the plane tickets are already taken care of, and you arranged for the rental car while
we’re there – right, Mike?
M1: Uh-oh. I completely forgot to make the car reservation! I’ve been so busy getting my
workshop materials ready!
M2. All ... right ... We’re only two days away from leaving – it might be hard to get a car
now!
W: Let’s not stress out about it. I saw something about a bus service to and from the hotel.
Let’s talk to the hotel receiptionist and see.
 Plan for an upcoming business trip
2. What problem do the speakers have?
 Their transportation arrangements are not complete
3. What does the woman suggest they do?
 Contact a hotel
 Note
- What most likely is the man’s job?
- Where does the woman most likely work?
- What problem do the speakers have?
- What does Tom suggest about the company
- What does the man offer to do?
- What does the speaker ask the listener to do?
- Banquet - Fill out an application form
- Invitation - Place an ad (advertisement)
- Attendee - Be qualified for
- Retirement - Conduct an interview
- Venue - Work on
- Register - Specialize in
- Corporate event - Co-worker
- Company retreat - Colleague
- Tradeshow - Employee
- Foundation ceremony - Staff
- Attend the training session - Predecessor
- Adjust the work schedule - Replacement
- Make a presentation /Give a - Performance

presentation
- Raise
- Call-off
- Benefit
- Position
- Cover
- Résumé
- Transfer
- Qualifications
- Human resources
- Candidate
- Personnel department
- Complete
- Time sheet
- Submit
- Take over the position
- Hire
- Be in charge of
- Recruit
- Contribute to
- Portfolio
- Be promoted to
- Employment agency
- Lay off
- Recommendation letter
- Be dedicated to
- Job opening

Questions 1 & 2
1. What will happen at 7:30? W: All the guests are seated. Is the food ready to be
served?
A. The caterers will be notified M: No, it’s not. I just spoke to the caterers.
B. Food will be served Apparently there was some miscommunication.
They thought __________________________, at
seven-thirty.
W: Seven-thirty? That means the presentations
won’t start until nine o’clock. I’ll have to _____
2. What will the woman probably do next? _______________________________ .
A. Call a different catering service
B. Tell the guests about a delay
Questions 3 & 4
M: Hello, my marketing team plans to hire a new
3. What department does the woman work in? graphic designer. Could ______________
_____________________ start looking for
A. Human Resources candidates?
B. Product Development W1: Our recruiters will just need a job description
for the position.
M: Got it. First I’ll brainstorm the ______________
4. What will Ms. Matthews help the man with? W1: Yes ... and talk to Jill Matthews. The designers
often work with her product development team.
A. Listing a job’s duties
M: OK, ah, here she is. Hi ... Jill?
B. Interviewing job candidates W2: Hi ... What’s up?
M: Good news. We’re recruiting one more graphic
designer. Could you help me __________________
___________________ for that position?
W2: Sure. Let’s work on that now.
Questions 5 & 6
5. What is stated about Ms. Endo? M: Did you hear that Ms. Endo from the Tokyo
office has been ____________________________?
A. She is preparing a publicity campaign W: Yes, I did. The publicity department will miss
B. She has been promoted her. Do you think she’ll be ___________________?
M: Well, she told me that her new department is
expending, so she’ll need to __________________
6. What will Ms. Endo need to do? __________________________ .
W: Then I should call my friend, Dan. He’s been
A. Hire new employees
looking for a job in communications.
B. Contact the vice – president
VI – POWER LISTENING 2
1. What is the woman looking for? W. Excuse me. I think I left …… ………… on a table
A. A book when I was here ………. …………. . Has anyone
B. A set of shelves ………… them?
C. A new table M. Let me check our ……… ………. …………. . No,
D. A pair of glasses ……… ………… , they’re aren’t here.
2. What does the man want to know? M. Julie, ……….. are you ………. …………. from
A. Julie’s travel schedule London?
B. The date of a party W. Well, if my meetings go really well, I could be back
C. Stephanie’s new address by ……. ……….. , but I may stay through Friday.
D. The location of a restaurant ………. …….. ……… …………..?
3. What will take place next Wednesday?
A. A dinner with a client M. Stephanie announced that she’s ………. ………
B. A farewell party for a coworker Boston for a new job. So I’m ………. …….. ……
C. A reception for new employees …………….. at Vega’s Restaurant next Wednesday,
D. A lunch with some friends and I was …………. you’d be able ……. ………….
4. What kind of employment experience has the

woman had? W. I have experience as a ………….. ; can I ………
A. Fitness instructor ……………… this afternoon to …… ……. …….
B. Lifeguard …………….?
C. Gardener M. Sure. We’ll schedule …….. …………….. for you
D. Restaurant server today, too; make sure you …………. copies of your
……….. …………
5. What is the woman asked to bring to her
interview?
A. A résumé
B. An application
C. Proof of certification
D. Proof of insurance
6. What is the general topic of the conversation? W. Mark. I was ……………….. to hear that you’re
A. Housing ………. ……… …………... Don’t you like ……
B. Employment ……… …… ………..?
C. Entertainment M. Actually, I do. The problem is that it’s very
D. Transportation …………….. to rent an apartment here. If I live ……….
7. What does the man say about living in the city? …….. ………. , it’ll be more …………….
A. There is too much traffic
B. It is too expensive
C. It is easy to find a job
D. There are many apartments for rent
8. What does the woman want? W. Excuse me, do you know …………. our waiter is?
A. Some bread I’d like to ……… ………. …………..
B. A larger table
C. Something to drink
D. A dessert
9. What type of business do the speakers probably

work for? W. The ………. ……………. just called. Their
A. A construction company ……………… is running late, so they won’t be able to
B. A shipping company ………… ………. ………… that we ……………….
C. A delivery service this afternoon.
D. A supply store
10. Where most likely are the speakers?

A. At a grocery store W. We’re …….…. ………… of ……… and
B. At a restaurant ………… , and there’s still a line of customers waiting
C. At a furniture store to be seated. …….. …….. ……. ………?
D. At a movie theater
11. Why was the woman concerned? M. In the …………. , unloading the …………………...
A. The door will not close properly We’ve got ……….. ……….. ……………. now.
B. The staff did not have enough to do
C. There were too many tables
D. There were not enough clean dishes

A. How they will get to the airport M. Hi, Kathy. We talked about …….. ……. a
B. What they will do in the evening …………. tonight. Do you …… …… ….. ……?
C. What they will have to eat
D. What movie they will see W. Oh, no. I ……….. . I’m sorry, I can’t make it to the
13. Who is Kathy expecting from New York? movies tonight. My ………… Susan is flying in from
New York, and we’re ……… …….. ……. ……. ………..
A. A relative at Piazza. It’s a new restaurant near my house. Why
B. A co-worker don’t you ……… ………. …….?
C. A friend
D. A classmate
14. What does the woman ask for? M. Excuse me, I ……… this Chinese ………… for my
A. A credit card number birthday ………….. , and it seems to be ……….
B. A receipt ……….. …………. in the middle. Could I ……………
C. A billing address it for another copy?
D. A delivery date W. You ………. can, as long as it was ……………. less
than a ……… ……… . Do you have the ………
…………..? I’ll need to see ………… …………...
15. What is this conversation about? W. Hello, …… ………….? This is Lisa Bingman. I’m
A. The location of a package ……….. …. ………... It might have been …………….
B. A new assistant this morning, in fact.
C. The shortage of boxes
D. A printing problem
16. Who is Ms. Meyers? M. I’ll check for you, Ms. Bingman. Wait a moment,
A. A mail room employee please. No, I …….. ……. …….. …… ….. for you.
B. An office supply salesperson
C. A co-worker of Ms. Bingman
D. A shipping company representative W. Could you also …… …….. M? It may be
addressed to Ms. Meyers, my …………….……
…………….. It should be a big box – I ordered some
……. ……….. and ……… ………….
17. What does the woman ask for? W. No problem, sir. What’s the ……….. ………….
A. An address that you’re …………….. from?
B. A password M. The account number is 67843. Oh, before I forget –
C. A phone number we don’t want this ……………. to happen right away.
D. An account number We’d like to …………… it for March 31.
18. What does the speakers discussing?

A. The dates of a future vacation W. …….. ……….. ………….. if Edmund will be
B. The results of a marketing survey back from ………… …………… before the
C. An employee’s attendance at a meeting marketing meeting on Monday?
D. A chart from a recent report
19. Where is Edmund? M. He’ll …… ……….. late Tuesday, so he ……..
A. He is at his desk ………. …………. in the office until Wednesday. Should
B. He is away on a trip we …………… the meeting?
C. He is making copies
W. That’s not necessary. I’ll ………. ….. ………… of
D. He is at a client’s office
the final report and …………… it with him when he
………. ………..
20. What information is the woman asked to M. It might be that the gas rates …….. ……….. in
provide? your area, but let me look at our …………
A. Her address …………….. to be sure. What’s the ……………
B. Her account number ……………….?
C. Her account balance W. It’s … ….. …… …… …... I live in Hutchins.
D. Her credit card number
21. What is being celebrated?

A. The opening of a restaurant W. Joe. …… …….. is everyone meeting to ………..
B. A friend’s promotion Lucinda’s ……………?
C. The anniversary of a bank
D. A friend’s birthday
22. What time does the celebration begin?
M. The reservation is for …………. Do you remember
A. At 5:00
……… …….. …………….. is?
B. At 6:00
C. At 6:30
D. At 7:00
23. Where will the woman go first? W. Yes, it’s on El, Street, …… ……… the dry
A. To a conference room cleaner’s. But I …… ….. …… …… ……. …….
B. To a dry cleaner’s ……… , so I won’t get there until six-thirty.
C. To a bank
D. To a restaurant
24. What is Michael currently working on? M. Well, I’ve just started my ………. …………, and I
A. A novel hope to enroll in a ……… …………. this summer.
B. A research paper
C. A news story
D. A poem
25. What will be delivered over by the red W. Great, thanks. ………….. would you like me to
building? ……… …….. ……………?
A. Tiles M. The ……….. go over to that ……… ……….. And
B. Stamps ……. ……. ……….. right here.
C. Pipes
D. Doors
26. Why does the man recommend a different M. Well, the ………. ……… behind the art museum
location? ……. …….. ……….. ………….. for a half hour. You
A. It is in a more convenient place should be able to ……….. ……….. ………. there.
B. It offers lower prices
C. It has more free space
D. It can fill special orders for customers
27. What is the man’s problem? W. Robert, have you ………… your new ……….
A. He cannot find the security office …………...? I got mine on ………….
B. He cannot find the exit W. Friday. I still don’t …….. ……… . I have to ….. …..
C. He cannot open the door ………. ……… ……… ……… ………. for me every
D. He has too much to do day.
28. What is the man’s problem? M. Hey. Vicki. Have you ……. …….. ……….. using
A. He lost his room keys your ……………. this morning? I can’t ……… ……..
B. He was late coming to work to mine.
C. He cannot access his computer W. Our ………….. expired last night. You have to ……
D. He forgot his computer password ……… ……. ……… ……… ……….. to have a new one
set up.
ETS PRACTICE TEST 2
1. What does the man want to know about the event? 7. What kind of employee will the business hire?
A. The number of attendees A. A sales representative
B. The menu B. A secretary
C. The location C. A scientific researcher
D. The name of the guest speaker D. A factory worker
2. Why is the woman unable to answer the man’s 8. Why must Ms. Lewis visit the human resources
question? department?
A. She has not heard back from a hotel A. To pick up an application
B. She does not have Internet access B. To interview for a job
C. An event budget has not been provided C. To hand in a résumé
D. A director has been out of town. D. To fill out some papers
3. What is the man perparing to do? 9. When does Ms. Lewis say she could start working?
A. Create a meeting agenda A. In a week
B. Make travel arrangements B. In three weeks
C. Give a presentation C. In two months
D. Send some invitations D. In three months
4. What are the speakers discussing? 10. Who is Mr. Park?

A. A book review A. A bank cashier
B. A magazine article B. A construction worker
C. A newspaper advertisement C. A journalist
D. A travel brochure D. An architect
5. What does the man recommend that Isabella do? 11. What problem does Ms. Reed mention?
A. Take pictures of parks A. An invoice is incomplete
B. Visit a building B. An office has closed
C. Enter a contest C. A document is missing
D. Paint a portrait D. A measurement is incorrect
6. Where did Isabella go last month? 12. What does Mr. Park ask Ms. Reed to do?
A. London A. Review a recommendation
B. Paris B. Visit an office
C. New York C. Read a proposal
D. Rome D. Approve a project
13. Where does the woman want to work? 19. What are the speaker discussing?
A. At a restaurant A. A contest
B. At a beach B. An advertisement
C. At a health club C. An interview
D. At a resort D. A concert
14. What kind of employment experience has the woman 20. When will the broadcast take place?
had?
A. Fitness instructor A. On Tuesday
B. Lifeguard B. On Thursday
C. Gardener C. On Friday
D. Restaurant server D. On Sunday
15. What is the woman asked to bring to her interview? 21. What does the man plan to do?
A. A résumé A. Purchase a watch
B. An application B. Have a television repaired
C. Proof of certification C. Schedule an interview
D. Proof of insurance D. Watch a program
16. In what industry does the woman most likely work? 22. Where does the woman most likely work?
A. Accounting A. At a flower shop
B. Market research B. At a bookstore
C. Event planning C. At a catering company
D. Real estate development D. At an employment agency
17. Why does the woman say, “I hear we’re 23. What does the woman mean when she says, “Oh,
expanding”? don’t thank me”?
A. To explain changes in a sales contest A. She does not like praise
B. To inform the man about possible job openings B. Her colleague thanked her already
C. To show surprise at her recent job promotion C. Someone else did the work
D. To seek additional client referrals D. An assignment was not difficult
18. What does the woman offer to do for the man? 24. What will the man most likely do next?
A. Review a document A. Make an appointment
B. Analyze survey results B. Provide a reference
C. Summarize a presentation C. Purchase some merchandise
D. Order office supplies D. Leave a message
25. What did the speakers’ company do recently? 28. What most likely is the woman’s job?
A. Opened a branch office A. Sales team leader
B. Upgraded a Web site B. Accounting manager
C. Started a sales contest C. Computer technician
D. Launched a new product D. Human resources director
26. What does the woman plan to do? 29. According to the conversation, what will happen
A. Show the workshop in several rooms next year?
B. Rent a larger meeting space A. A new product will be sold
C. Post a digital video online B. A new employee will be hired
D. Schedule another workshop C. A new Web site will open
D. A new policy will begin
27. Look at the graphic. Which workhop needs a time
change? 30. Look at the graphic. Who does the woman
A. Sales Plus recommend for a promotion?
B. Teamwork A. Chris Webb
C. Market Trends B. Louna Sylvia
D. Leadership C. Marius Albert
D. Laci Marcela
TAPESCRIPT & ANSWER KEY LESSON 4

II – POWER LISTENING 1
[1-2] B – B [3-4] A – A
Dinner was supposed to start later Your team in Human Resources
Tell the guests to expect a delay Designer’s exact job duties
Make a list of job duties
[5-6] B – A
Promoted to vice – president of communication
Hiring any new staff members
Hire at least two more people
1–D My glasses - This afternoon - Found Lost item drawer - I’m sorry
2–A When - Coming back - Next Tuesday - Why’d you ask? - Moving to - Throwing her a party -
Hoping to come
3–B
4–B Lifeguard - Come down - Fill out the paper work - An interview - Bring lifeguard certificate
5–C
6–A Surprise - Planning to move - Living in the city - Expensive - Live outside the city - Affordable
7–B
8–A Where - Order some breads
9 -A Lumber company - Shipment - Deliver the wood ordered
10 – B Running out - Plate
11 – D Silverware - Where have you been - Kitchen - Dish washer - Enough clean plate
12 – B Going to - Movie - Still want to go - Forgot - Cousin - Planning to have diner - Come with us
13 – A
14 – B Got - Cookbook - Yesterday - Missing several pages
Exchange - Certainly - Purchase - Month ago - Original receipt - Proof of purchase
15 – A Mail room - Expecting a package - Delivered - Don’t see anything
16 – C Look under - Administrative assistant - Ink cartridges - File folder
17 – D Account number - Transferring - Transaction - Schedule
18 – C Do you know - His vacation - Get home
19 – B Won’t be back - Reschedule - Make a copy - Review - Gets back
20 – B Went up - Account record - Account number
21 – D What time - Celebrate - Birthday
22 – B 6:00 - Where the restaurant - Next to - Have to go to the bank first
23 – C
24 – A First novel - Writing workshop
25 – C Where - Unload the boxes - Pipes - Red building - Put the titles
26 – B Parking area - Only charge 2 dollars - Find a space
27 – C Receive - Assess card - Friday - Have mine - Ask the security guard to open the door
28 – C Have any problem - Computer - Log on - Password - Go to technical services office
ETS ACTUAL TEST 2
1 (A) 2 (A) 3 (D) 4 (C) 5 (C) 8 (D) 9 (B) 10 (D) 11 (C) 12 (B) 13 (D) 14 (B) 15 (C) 16 (B) 17
(B) 18 (A) 19 (C) 20 (B) 21 (D) 22 (C) 23 (C) 24 (D) 25 (B) 26 (A) 27 (D) 28 (A) 29 (A) 30
(B)
[1-3]
M-Cn: Divya, I have a question about the client appreciation banquet. Do you know how many people we can
invite this year?
W-Br: I'm still waiting to get a confirmation from the South York Hotel that we can use their ballroom. If
it’s available, we can host as many resident clients as we like.
M-Cn: Oh, OK. Please let me know as soon miss as possible. I'd like to send out the invitations well in
advance.
[4-6]
M-Br: Is that today's newspaper, Isabella? There's an advertisement in there about a photography contest.
W-Am: I haven't seen it yet. What page is it on?
M-Br: I don't know, but it's in the Features section. I was thinking you should enter that great picture you
took of the buildings in New York last summer.
W-Am: You know, that's a good idea. Come to think of it, l also have some pretty good photos from my trip
to London last month.
[7-9]
M-Br: Ms. Lewis, after looking at your résumé and interviewing you, we've decided to offer you a job as a
sales representative here at Harper Industries.
W-Br: Thank you, Mr. Andrews. l'd like to accept the offer. When I first saw the advertisement for this position,
I felt this would be a perfect opportunity to utilize my background in sales.
M-Br: Great. Now you'll need to see Ms. Avery in the human resources department to fill out some
paperwork. How soon do you think you can start?
W-Br: Well, l'd say in about three weeks
[10-12]
W-Br: Hello, may I speak fo Min-Jae Park? It's about the renovations to Comet Bank. He's the architect,
right?
W-Am: Yes. But may I ask who's calling?
W-Br: This is Sheryl Reed, the project manager for the Comet Bank renovations. I'm missing the drawings
with the measurements for the main entrance, and I'm ordering the doors today.
W-Am: OK, I'll put you through to Mr. Park. Please hold.
W-Br: Thanks.
M-Cn: Hello? Ms. Reed?
W-Br: Hello, Mr. Park. Could you possibly get me another blueprint? I can't find the drawings for the front
entrance.
M-Cn: Certainly, Ms. Reed. It'll take some time to print the plan, though. If you come by my office around
three o'clock, I'll have it ready for you by then.
[13-15]
W-Br: Hello, I'd like to inquire if your resort has any positions for summer workers.
M-Br: Yes, we're looking for lifeguards for the swimming pool, servers for the restaurant, and gardening
personnel for the grounds.
W-Br: I have experience as a lifeguard; my can I come down this afternoon to fill out an application?
M-Br: Sure, we'll schedule an interview for you today too; make sure you bring copies of your lifeguard
certificate.
[16-18]
M-Cn: So, Sharon, l heard you got a job at a market research firm. How do you like it?
W-Br: Yes, it's called Central Fieldwork Associates. I'm developing surveys to help client companies learn
about consumer preferences in various regional markets. Then I get to work on a team to develop the
advertisements.
M-Cn: Great to hear. I'm still looking for work myself.
W-Br: Well... I hear we're expanding.
M-Cn: Really? Good to know. I'll keep that in mind.
W-Br: Yeah, let me know if I can help you out.
M-Cn: Sure. For now, I should rewrite my résumé....
W-Br: .... After you do that, I can look it over and give you feedback
[19-21]
W-Am: Did you hear that Joe Cooper is going to be interviewed for the evening news?
M-Am Yes. It's so exciting to have an engineer from our company on TV! Do you know when it is?
W-Am I heard they're interviewing him on Tuesday, but it won't be broadcast until Thursday.
M-Am Thanks. I'll have to remember to watch it when I get home that night.
[22-24]
M-Cn: Hi, I'm with Spellman Technologies, and I'm calling to thank you and your company for the great
job you did catering for our business luncheon last week.
W-Br: Oh, don't thank me. Your event was planned by my colleague, Nadia. I'm sure she'll be happy to hear
that you were pleased.
M-Cn: If Nadia's in the office, l'd like to tell her myself.
W-Br: Actually, she's out today. But I can put you through to her voice mail so that you can leave her a
message.
[25-27]
M-Cn: Guess what? The IT team just completed the upgrades to our company Web site. The site even has a
new chat forum for employees.
W-Br: Ah, it's up and running already?... how does it look?
M-Cn: It looks great. From the forum I noticed ... there's a lot of interest in our upcoming workshops. Won't we
need more space? We could rent a reception room, or...
W-Br: We'll be OK. I'll stream the workshop live in additional meeting rooms. That way, everyone can
attend.
M-Cn: Great idea.
W-Br: Now, uh... We'll have to make a change to the schedule. The presenter of the last workshop said he
needs more time. He’ll go to 3:30.
[28 30]
M-Cn: Jane, because the sales team you led had such good results in June, I want to ask your advice about an
important decision I need to make.
W-Am: Of course, Mr. Akamu. What can I help you with?
M-Cn: Next year, to launch our new line of software, we're starting another sales team. We want one of the
salespeople from your team to lead it. Can you recommend anyone?
W-Am: Certainly. If you look at my team member's results, you might think Marius is the best choice. But the
person with the lowest sales did a great job helping the others on the team. She's the one to lead your new
team.
ANSWER SHEET
LESSON 5 – PART 3.3: CÂU HỎI VỀ SỐ LIỆU CHI TIẾT
TRONG ĐOẠN HỘI THOẠI
I – EXAMINATION
W: Ok, sir. Your total for these two shirts is forty-five dollars.
M: Oh, wait – I have a discount coupon I want to use while it’s still valid ... I think I’ve got it
here somewhere... Oh, here it is.
W: Ok- thanks ... Hmm, it looks like the computer isn’t accepting it. Let me take a look...
M: Ah – I see the problem. Is it OK if I go back and browse a bit more to see if there’s
anything else that I need?
W: Certainly. I can keep these shirts here at the register for you if you’d like.
1. What is the woman doing?  Assisting a customer

2. Look at the graphic. Why is the coupon rejected?  It is for purchases of at least $50
3. What does the woman offer to do?  Hold some items at the register
 Note:
- Why is the man calling?
- Where most likely does the woman work?
- What does the woman suggest that the man do?
- What will the woman most likely do next?
- Brand-new - Leave
- Inventory - Vacation
- Damage item - Sightseeing
- Refund - Destination
- Shipment - Accommodation
- Flyer - Single room
- Deliver - Itinerary
- Receipt - Landmark
- Defective - Jet lag
- Release - Go on a trip
- Gift certificate - Make a reservation
- Out of stock - Travel agency
- Be sold out - Take a guided tour
- In stock - Departure
- Set up a display - Timetable
- Arrange a display - Flight
- Get a full refund - Express train
- Exchange A for B - One way trip
- Make a last minute change to… - Round trip
- Charge extra - Aisle seat
- Get cash back - Window seat
- Response - Room
- Inquiry - Tow
- Reschedule - Heavy traffic
- Confirm - Fare
- Put A on hold - Give direction
- Connect A to B - Break down
- Get off the phone - Be schedule to do
- Make a telephone call - Be stuck in traffic

Question 1 & 2
W: Joe, what time is everyone meeting to celebrate 1. What is being celebrated?

Lucinda’s………………………..? A. The opening of a restaurant
B. A friend’s birthday
M: The reservation………………….Do you
remember where the restaurant is? 2. What time does the celebration begin?
A. At 6.00
W: Yes, it’s on Elm Street, next to the dry cleaner’s. B. At 6.30
But I need to go to the bank first, so
I………………………….until six-thirty
Question 3 & 4
W: The ticket agent just told me that the train to

Frankfurt is sold out.
M: Oh no. And the next train there won’t leave for

four more hours, right?
W: Yes, but it’s ok ……….........................……

Bebra instead. From there we can take another train 3. Look at the graphic. What time will the
to Frankfurt. speaker depart?
A. 2.15 p.m.
M: Perfect. I hope we ……………..................………
B. 3.30 p.m.
the Marksburg Visual Arts Center.
4. What does the man mention he would like
W: I think we’ll have plenty of time. The galleries
to do?
are open late in Frankfurt.
A. Visit an art gallery
B. Exchange some tickets
Question 5 & 6
W: Excuse me. I’m here……….......................……..

It was chicken soup and a mixed vegetable salad.
5. According to the man, what is the
M: Hmm…. I ……………..............…............. Did problem?
you call us or did you make your order online? A. There is no record of an order
B. A computer has malfunctioned
W: I called about an hour ago. I have the number
here on my mobile phone. It’s 555-0198, right? 6. How does the man help the woman?
A. By checking a catalogue
M: No, that’s our Sullivan Street location. They’re B. By giving her directions
just a few blocks away. Follow this street to Sullivan
then turn left at the intersection. It’s about
…..................…..
1. Where did Flora stay in Valencia?
A. In a hotel
W. ………. …………, Flora! ………. was Spain?
B. At a friend’s house
C. With relatives W: Wonderful, thanks. I ……. ……. ……. ……… –
D. At a campsite we …… at a small …… …… …. ………… for two
2. When did the man go to Valencia? weeks.
A. Last week
B. Two weeks ago
C. Last year
M. Yeah. I ……. …………. Valencia when I visited
D. Two years ago
my family there ……. ………... Did you do a lot of
……………..?
3. How do the speakers know each other? M. Clara, is that ……. ………? I didn’t expect to see
A. From the university you here.
B. From a conference
C. From the office
W. Hi, Mark! I hadn’t ……. ……. ……., but I couldn’t
D. From a holiday party miss our ….. ……. ………... It’s really nice to be back
4. How many years ago did the speakers last see on ……………, isn’t it?
each other?
A. Two - B. Five
C. Ten - D. Fifteen M. It is, I can’t believe it’s been ……. ……. …….
5. What does the woman say is one of her favorite ……. …… ……. ………. Remember the time we
memories? ……. …… …… …….. ………. in the chess
A. Learning to play chess competition?
B. Attending a reunion
C. Winning a prize W. Of course – that’s one of my …… ………….. from
D. Giving a presentation our ……… days.
6. Where does this conversation most likely take

place?
W. Here are ……. ……... Can you give me an idea of
A. In a theater
………. …… ……. ……… …….. to pick up the car?
B. At an auto repair shop
C. In a parking garage M. We need to …….. the tires, ……….. the oil, and
D. At a car rental agency perform a ……. …………., so it’ll probably be ready
7. When will the woman probably return? around …………
A. At 2 o’clock - B. At 4 o’clock
C. At 5 o’clock - D. At 10 o’clock W. I can be back here by …….. , but I’ll need to
8. Where does the man direct the woman to go? ……… to and ………. my office today. Where can I
A. To a bus stop …….. …… ……….?
B. To an office building M. The ……… ………. is about two hundred meters
C. To a store ……… ………. ………….. There are normally buses
D. To an apartment building going into town ……….. …….. ………… or so. We’ll
see you at the ……… …… ………………..
9. What kind of employee will the business hire?

A. A sales representation
M. Ms. Lewis, after looking at your …………….. and
B. A secretary
…………… you, we’ve decided to ……. …….. ……
C. A scientific researcher
……….. as a ………. ………….. here at Harper
D. A factory worker
Industries.
10. Why does the man decide to call back later? M. Actually. I’m ……. …….. …….. ……… this week.
A. He does not know when he will have free I’ll ……. ……… on Monday morning when I …..…
time ……… about my ………… for new week.
B. He has forgotten his subscription number
C. He wants directions to the doctor’s office
D. He needs information about a prescription
11. Who is the woman probably talking to? W. Hi. …… ……… Jenna DeMarco. I’m calling to
A. A store manager …… …. …… …………. from your store.
B. A delivery person
M. Let me check our …………. Yes, I see you ………. a
C. A computer programmer
new ………. and …………. Our delivery person is
D. A store clerk
…….. ……. ……….. them on ……. ……….
12. When did the woman expect her computer and
printer? W. But I ……. ……. …… …….. that day. I was told
A. On April 1 they’d be here ….. …… ……….
B. On April 2
C. On April 4 M. Well, let me …… ……. the ……….. about the date,
D. On April 10 and I’ll ….. …… ……. this afternoon.
13. Who does the man plan to contact? M. Hey, that’s a ………. …………. My ………….
A. A friend Ming ……….. Internet sites. I think I’ll ….. …… …..
B. A car repair shop ………..
C. A newspaper office
D. A government agency
W. Hello. I’d like to ……… if your ……………..

14. Where does the woman want to work? has any …………… for ……………. workers.
A. At a restaurant
B. At a beach M. Yes, we’re looking for ……………… for the
C. At a health club ……….. …………., servers for the ………………, and
D. At a resort ……… …………. for the grounds.
15. Who is the man shopping for?

A. A coworker - B. A friend
C. A child - D. A wife
16. What time does the store close? M. Hi, …… …….. does your store ……… ……….?
A. At 5:00 I need to get a ………. ……… for my ………
B. At 6:00
C. At 7:00
D. At 8:00
W. We’re open ……. …………., and if you can’t get
to us today, we’ll be ……… ……. …….. ………
……………..
17. Where does this conversation most likely take

place?
M. I can’t believe ……. ……. …….. …….. ! My car
A. At an office
wouldn’t start this ………….. and I had to …….
B. At a bakery
……… ………… , which usually takes about
C. At a newsstand
………. ……….. …………….
D. At a restaurant
18. How did the man get to work? W. It’s a good thing you made it in. The …………
A. By car - B. By bus ……… ……… ………. …….. ………. I’m wondering
B. By train - C. On foot if we should use the ………… …………. instead of
19. When is the meeting scheduled to begin? this …………
A. In 5 minutes
B. In 10 minutes M. You’re right. Let’s take the ………….. and
C. In 20 minutes doughnuts and all the ……………….. ….. ………..
D. In 30 minutes
20. Who is the woman?

A. A builder
B. A weather forecaster
C. A shop owner
D. An event planner W. Brian, I stopped by the ……..……. ………. this
21. Why has construction been delayed? morning. I’m kind of ………….. It doesn’t look like
A. The weather has been bad ……… ……… ……… has made much …………..
B. The building supplies were delivered late on ……. ……….
C. The crew has been working on another
M. We’re little ……… ………… because of all the
project
………… we’ve had. But we still ……. ……. …….. on
D. The building design was changed
time.
22. What does the woman expect to do in June?
A. Schedule a party W. Well, the ……… ………… is scheduled for
B. Open a store June 13th. So I was ……….. ……… have suppliers
C. Receive some shipments deliver the ……. ……. ……… ……… before the
D. Finish a construction project end of May.
M. That should be ….. ………... Even if we get more
rain, we’ll have …….. …….. ……….. by the
beginning of May ….. …… ……..
23. When will the man probably start seeing clients W. The …………… told me that …… ………
tomorrow? should be ready ….. ……….. So let’s say
A. At 9 A.M …………… . I’ll be in the office by then.
B. At 10 A.M
C. At 11 A.M W. Ok, I’ll ……… ……….. to come in at ……….
D. At 1 P.M
24. What kind of company does the man work M. Thank you for ……….. Riverside …..
for? …………. . How may I …….. ……….?
A. A telephone company
B. A shipping company W. Hello, I have a …….. ……… ………. ……..
C. A heating gas company ………. for this month. My heating has usage
D. A bank …….. ……… ……….., but the ………… seem
25. How does the man explain the change in the much …………… this time.
woman’s bill?
A. The price may have increased M. It might be that the ………. …….. ……….
B. The account number has changed ………. in your area, but let me look at our
C. The company made a mistake account record to be sure. What’s the …………
D. The woman may have used more heat ………….?
W. It’s two five one oh one. I live in Hutchins.
26. What color car is in stock now?

A. Blue
B. Red M. Is this car ………….. …… ……. …. …....?
C. Silver
M. We only have this …… ……. …… ………
D. Black
right now, but we can …….. a …….. … ……….
27. How much does it cost to add stripes to the
one, too. You can also have …….. ……….added
car? for an extra …….. ………..
A. $100
B. $200 M. I think I’d like to order a …….. ………., then,
C. $400 but no ………….. I heard that silver-colored cars
D. $500 ……. …… ………. very well.
28. How soon will the customer receive his car?
A. In one week M. Great, then let’s …… ……… my office and
B. In two weeks …….. ……. …… …….. ………... We should
C. In four weeks have your vehicle for you ….. ….. …… ……...
D. D. In five weeks
ETS ACTUAL TEST 3

1. Where most likely does the woman work? 7. Why is the man calling?
A. At an airport A. To open an account

B. At a bicycle B. To report an error
C. At a train station C. To place an order
D. At a taxi stand D. To return an item
2. Why is the man calling? 8. What does the woman ask for?
A. To find out the hours of operation A. The man's name

B. To schedule a service B. The date of a purchase
C. To reserve a ticket C. A product code
D. To inquire about a delay D. A delivery location
3. What does the woman say will cost extra? 9. What will the man do next?
A. Transporting a bicycle A. Mail a package

B. Traveling during rush hour B. Fax a receipt
C. Changing a reservation C. Provide an address
D. Upgrading to business class D. Check a catalog
4. Who is the man shopping for? 10. What does the woman mean when she says,
"Excuse me, do you work here"?
A. A coworker
B. A friend A. She would like the man to move.
C. His child B. She wants to get the man's assistance.
D. His wife C. She is requesting permission to leave early
D. She wants to check the man's identification
5. What time does the store close?
11. Who most likely is the man?
A. At 5:00 PM.
B. At 6:00 PM. A. A store clerk
C. At 7:00 P.M B. A magazine journalist
D. At 8:00 PM C. A museum director
D. A professional photographer
6. What does the customer ask the salesperson to
do? 12. What does the man say about the camera?
A. Return a phone call A. It is complicated to operate.

B. Reserve an item at the store B. It comes with a carrying case.
C. Keep the store open late C. It takes high-quality pictures.
D. Provide a cash refund D. Its battery has a short life span
13. What are the speakers planning to do? 19. What does the woman imply when she says,
"Two hours wasn't enough"?
A. Meet some clients
B. Shop for phones A. A deadline has been extended.
C. Eat at a restaurant B. A project took longer than expected.
D. Attend a theater performance C. She was late arriving to an event.
D. She enjoyed a performance.
14. Why are the speakers unable to contact Juliana?
20. Why has the man been busy?
A. She is rehearsing for a performance.
B. She has turned off her mobile phone. A. He was preparing for a presentation
C. She is traveling overseas. B. He was designing a brochure.
D. She is teaching a seminar. C. He was reporting on customer comments
D. He was reviewing a performance.
15. Why is the man relieved?
21. What does the woman suggest the man do?
A. Their friend already has a ticket.
B. Ticket prices have not increased. A. Arrive early
C. They found a parking space nearby B. Invite a coworker
D. Good seats are still available. C. Test a new product
D. Recommend some medicine
16. What did the man do in Florence? 22. Where is the conversation taking place?
A. He met with a client A. At a train station

B. He visited some museums. B. At an airport
C. He attended a wedding. C. At a bus terminal
D. He spoke at a conference D. At a car rental agency
17. According to the woman, what happened while 23. What does the woman suggest the man do?
the man was in Italy?
A. Drop off his luggage
A. A presentation was given B. Call a travel agent
B. A salesperson was hired. C. Look at a schedule
C. A new project was started D. Wait in the lobby
D. A meeting was rescheduled
24. Where will the man probably go next?
18. What will the man most likely do next?
A. To a ticket counter
A. Call a coworker B. To a hotel
B. Review some notes C. To a bank machine
C. Schedule an interview D. To a gift shop
D. Begin a training session
25. Why is the man looking for a certain product? 28. Why is the woman calling?
A. He wants to eat healthy foods A. To upgrade an account

B. He is allergic to a particular ingredient B. To advertise a product
C. He has a coupon for a discount C. To report a problem
D. He has a favorite brand D. To provide an estimate
26. Look at the graphic. Which of the ingredients 29. Look at the graphic. What quantity on the
does the man express concern about? original order form has to be changed?
A. Fat A. 10
B. Protein B. 20
C. Sugar C. 50
D. Sodium D. 100
27. What does the woman suggest that the man do? 30. What has the woman's manager instructed her to
do?
A. Try a free sample
B. Go to a larger branch A. Provide free shipping
C. Speak with his doctor B. Send samples of new products
D. Purchase a different item C. Personally deliver an order
D. Offer a discount on a future purchase
TAPESCRIPT & ANSWER KEY

[1-2] B – A [3 – 4] A – A
Bithday I got us ticket to
Is for six o’clock Arrive early enough to take a tour of
I won’t get there
[5 – 6] A – B
For my luch order
I don’t have a record of that order
Halfway down the block
1–A Welcome back - How - Went with a few friends - Stayed - Hotel in Valencia - Really
enjoyed - Last year - Sightseeing
2–C
3–A Really you - Plan to come - 10 year-reunion - Campus
4–C 10 years since we’ve seen each other - Won the second and third prizes - Best memory -
University
5–C
6– B My keys - When I should come back - Rotated - Change - Safety inspection
7–C 5 o’clock - 5 - get - from - catch the bus - Bus stop – down that way - Every 10 minutes
– end of the day
8–A
9–A Résumé - Interviewing - Offer you a job - Sales representative
10 – A Really busy at work – call you – know more about my schedule
11 – D My name - Check on my order - Record
12 – B Ordered – computer – printer – scheduled to deliver April 4.
Won’t be at home - On the second - Check with – manager – call you back
13 – A Good idea - Friend – design - Give him a call
14 – D Require – resort - Position – summer
Lifeguard - swimming pool - restaurant – garden personnel
15 – D What time – close tonight - Birthday gift – wife
16 – C Until 7 p.m. – open at 8 tomorrow morning
17 – A I’m here on time - Morning - Take the train - 20 minutes longer
18 – C Meeting is in half an hour - Conference room – office
19 – D Coffee – handout over there
20 - C Construction site
21 – A Worry – your work crew – progress – my store
22 – B Behind schedule - rain – expect to done
Grand opening – plan to – first shipment of clothing
A problem – your store ready – at the latest
23 – C Mechanic – my car – by 10 – 11 - Ask him 11.
24 – C Calling – gas company – help you
25 – A Question about my heating bill - hasn’t changed recently – charge – higher
Gas rate went up – account number
26 – A Available in silver or red?
27 – D Blue car in stock – order – red or silver – sport stripes – 500 dollars
28 – C Silver one - stripes – hold their value
Walk to – take care of the paperwork – 4 weeks
29 – B Your hair – just a trimmed – try a new style
ETS ACTUAL TEST 3
1 (C) 2 (C) 3 (A) 8 (C) 9 (D) 10 (B) 11 (A) 12 (D) 13 (D) 14 (B) 4 (D) 5 (C) 6 (B) 7 (C) 15 (A) 16 (C)
17 (D) 18 (B) 19 (D) 20 (A) 21 (B) 22 (A) 23 (C) 24 (D) 25 (A) 26 (C) 27 (D) 28 (C) 29 (D) 30 (A)
[1-3]
M-Au: Hi, I'm calling to book a train ticket from London to Edinburgh, please. I'd like to
leave around ten o'clock on Tuesday morning.
W-Br: Certainly, sir. I can reserve a seat for you on the train departing for Edinburgh at ten-thirty.
The cheapest fare is eighty-five pounds.
M-Au: OK, I'd like to buy that ticket, please. I'd also like to find out whether there's room on
the train for passengers to take bicycles.
W-Br: Yes, there is, but it'll cost three pounds more to reserve a space for your bike.
[4-6]
M-Br: Hi, what time does your store close tonight? I need to get a birthday gift for my wife.
W-Br: We're open until seven P.M., and if you can't get to us today, we'll be open at eight o'clock
tomorrow morning.
M-Br: I should be able to get there by seven-but in case I don't, could you set aside an item for me?
I can give you the item number.
W-Br: No, I'm very sorry. We can't accept reserve requests over the phone because a cash deposit is
required.
[7-9]
M-Au: Hello, I'm calling to place an order for a set of headphones I saw in your catalog: the
Music Master Deluxe headphones.
W-Br: All right, I can help you with that. Can you give me the product code for those? There are
several different models in that product line.
M-Au: I have the catalog right here-if you can give me a moment, I'll check it and see.
W-Br: Thanks, but I’m on a tight budget, so I’ll just use the one that’s included.
[10-12]
W-Br: Excuse me, do you work here? I'm interested in one of the cameras on display behind the
counter-it's on your right.
M-Au: Oh, you mean this one the Balani X13?
W-Br: Yes, that's it. you
M-Au: Just so you know, the battery that's included doesn't last very long-you might want to buy
an extra one if you're planning to use the camera a lot. A rechargeable battery only costs about fifteen
dollars.
W-Br: Thanks, but I’m on a tight budget, so I’ll just use the one that’s included.
[13-15]
M-Cn: This traffic is unusually heavy tonight. Let's call Juliana and tell her we'll be a little late getting
to the theater.
W-Br: Oh, we won't be able to reach her. She told me she's having dinner with some of her coworkers
before she meets us at the theater. She always turns her mobile phone off when she goes out to eat.
M-Cn: That makes sense. I guess we'll just see her at the theater. I'm glad I gave her a ticket
yesterday. I’d feel terrible if she missed the beginning of the performance because we arrived a little
late.
[16-18]
W-Am: How was your trip to Florence?
M-Au: Italy was fun. I caught up with relatives at my cousin's wedding. I was mostly helping out
with the ceremony, so I didn't have time to visit any museums.
W-Br: That's too bad.
M-Au: But I can always visit again. So what happened while I was gone?
W-Br: Actually, our client asked us to present our sales pitch a week earlier than scheduled. So
now we have to work a little faster to prepare for that meeting. I e-mailed you some notes about it.
M-Au: I'll take a look right away.
[19-21]
M-Cn: Hi, Amal. I heard you attended an orchestra concert with Miguel over the weekend. How was
it? I heard it's long... about two hours, right? Is it worth checking out?
W-Am: Two hours wasn't enough!
M-Cn: Really? Hmm... l've been busy for the last month working on the product design
presentation, so I haven't had a lot of time. I'd like to see it with a friend.
W-Am: Actually, Angie wanted to see it with us, but she felt a little sick that day. Maybe you should
ask her to go with you? She should be at her desk now.
(22-24]
M-Cn: Hello, I'd like to purchase a ticket for the 3 o'clock train to Chicago.
W-Am: Unfortunately, sir, that train's already full. Here's a copy of the daily train schedule - why
don't you look it over and choose a later departure. At this time of day, trains to Chicago leave
frequently.
M-Cn: Hmmm... if I wait for the 3:40 train, I'll have time to buy some souvenirs before leaving. Do
you know if there's a gift shop in the station?
W-Am: Yes, there's one iust down the stairs and to the left.
[25-27]
M-Cn: Excuse me? I'm trying to change my diet and I want to eat something different for
breakfast-you know, something healthier, like, maybe yogurt? Is there a yogurt that's low in
calories but also has a lot of protein?
W-Br: We have a lot of options you might like. Here's one of our most popular brands of blueberry
yogurt. See, there's a lot of protein...
M-Cn: Mmm-nice! But my doctor told me I shouldn't eat a lot of sweet foods-and it would put
me over the daily amount he recommended. That's more than 30 grams!
W-Br: In that case, I'd suggest buying a plain version of this yogurt and adding your own fresh
fruit.
[28-30]
W-Am: Hi, Mr. Olson? I'm Eun-hee Sohn from Circle Optical Supplies. I'm calling about the order
you placed yesterday
M-Cn: Oh, yes-l ordered supplies for my eyeglass store. Is there an issue?
W-Am: Well, we only have 25 of the eyeglass cases you ordered. Unfortunately, we won't have
any more in stock for another two weeks.
M-Cn: Oh, no-we have a promotional event starting next Friday, and we usually provide a case with
each pair of eyeglasses our customers purchase Hmmm .... I guess I'll take the 25 cases you have,
but l'll have to order the rest from another company.
W-Am: OK-I'Il update your order. And as an apology, my manager told me to waive your delivery
charge. So, we'll cover the twenty dollar shipping fee.
ANSWER SHEET
LESSON 6 – PART 3.4: CÁC CÂU HỎI KHÁC
I – EXAMINATION
M: Hello, I’m calling because I’d like to temporarily stop my mail delivery. I’m going to
be out of town for the next 2 weeks.
W: Certainly. We can hold your mail here at the post office for you. But you’ll need to put
in your request at least a day before you leave.
M: That sounds great. Do I need to come into the office and complete a form?
W: No, actually, you have to submit the “hold mail” form on our Web site.
1. Why is the man calling?  To reschedule mail delivery
2. According to the woman, how far in advance should the man make his request?  One
day
3. What is the man required to do?  Submit an online form
 Note:
- Where most likely are the speakers?
- Why is the man calling?
- What is the man required to do?
- What will the woman probably do next?
- What does the man offer to do?
- What is the man concerned about?
- What will happen next?
Cuisine Banquet
Beverage Gourmet
Chef Recipe
Food stand Catering service
Assorted Order a meal
Vegetarian Low-fat diet
Spicy Freshly baked bread
Checkup Stomachache
Examine Headache
Symptom Sneeze
Treatment Act up
Prescription Get a shot
Medication Take medicine
Pharmacy Make an appointment
Deposit Savings account
Withdraw Interest rates
Transfer Apply for a loan
Balance Take out / get a loan
Due Open an account
Exchange rate Photo identification
Rent Remodeling
Lease For sale
Deposit Fully furnished
Landscaping Floor plan
Tenant Relocate to
Property Maintenance
Renovation Inspect
III – POWER LISTENING
Question 1 & 2
W: Excuse me. I think I ……….....................…… on 1. What is the woman looking for?

a table when I was here this afternoon. Has anyone A. A new table
found them? B. A pair of glasses
M: Let e check our …….....................………… No, 2. What does the man say he will do?
I’m sorry, they aren’t here. A. Order the item
B. Look for the item
W: Could you do me a favor and call me if you find
them? It’s difficult for me to ….....................………..
and I have to study for an exam tonight.
M: I understand. After we …................…….. tonight,

I’ll take a good look around the library and call you if
I find them.
Question 3 & 4
M I really like this restaurant , but it ' s very 3. What does the man dislike about the
…...........……. here – it ' s always so ….............……. restaurant?
A. It is hard to get a reservation
W: Yes, but the service makes up for it-one of the B. It is difficult to hold a conversation
waiters told me that they ' re all graduates of a
…………...............................… 4. What does the woman say about the
waitstaff?
M: And it is nice that the restaurant's only A. They have been professionally trained
…….......................................…. from the movie B. He has a restaurant there
theater . Speaking of which, the movie starts in 20
minutes. We should go ahead and pay.
Question 5 & 6
M: Hi, I’m ……...................................…., but it ' s 5. Where most likely is the conversation
not on the | shelf . Could you see if it's been checked taking place?
out? It's Traveling the West, Scott Grand. A. At a post office
B. At a library
W: Let me look that up . . . yes, it's out until the end
TOP 1 TRUNG TÂM CÓ NHIỀU HỌC VIÊN SỞ HỮU CHỨNG CHỈ QUỐC TẾ NHẤT VỆT NAM - 2028 77
of next week. But I see the Springdale 6. What does the woman offer to do?
…….....................…... If you'd like , III call the A. Use express delivery
Springdale library and have them send one to us B. Call another branch
M: Actually, I don ' t live too far from Springdale , so

II Just ..................……………
ETS ACTUAL TEST 4
1. What are the speakers discussing? 7. Why is the woman calling?

A. A telephone bill A. To open a bank account
B. An electricity bill B. To dispute a credit card charge
C. A weather report C. To change a billing address
D. A broken air conditioner D. To enroll in online banking
2. Why might the man make a phone call? 8. Why does Leo transfer a call?
A. To request repair service A. A client wants to speak to a supervisor
B. To report a power failure B. A requested person is unavailable
C. To ask about electricity rates C. A customer called the wrong department
D. To request a copy of his bill
3. What does the woman want the man to do? D. Another caller must be helped first.
A. Tell her what he finds out 9. What information does Hank need?
B. Respond to her phone message A. A card number
C. Pick up her mail B. A store name
D. Correct the error on her bill C. A transaction date
D. A purchase amount
4. Where does the woman suggest going? 10. Where most likely are the speakers?
A. To a restaurant A. At a restaurant
B. To a coffee shop B. At a theater
C. To an ice cream shop C. At a sports stadium
D. To a company cafeteria D. At a shopping center
5. What does the man say about the dining area? 11. What has the man lost?
A. It is expensive A. A mobile phone
B. It is crowded B. A set of keys
C. The food is bad C. A wallet
D. The service is slow. D. A jacket
6. What will they probably do next? 12. Who does the woman say she will speak with?
A. Eat at a sandwich shop A. A manager
B. Buy some ice cream B. A security guard
C. Return to the office C. A parking attendant
D. Go to a park D. A cashier
13. Why does the man postpone the project? 19. What problem does the woman mention?
A. A permit is delayed
A. She cannot locate a store.
B. The weather will be bad
B. She cannot install a program.
C. A coworker is unavailable
C. She cannot print some documents
D. Some materials have not arrived
D. She cannot replace an ink cartridge.
14. What does the woman say she will do on
20. Why does the man say, "Do you have the user
Thursday?
manual"?
A. Leave for a trip
A. To ask to borrow the manual
B. Start a new job
B. To suggest a solution
C. Meet with a supplier
C. To correct a misunderstanding
D. Volunteer at a public park
D. To inquire who has the manual
15. Why does the woman say, "If you wouldn't
21. What will the woman probably do in the
mind"?
afternoon?
A. To suggest a solution A. Print a file
B. To ask for permission B. Go to a store
C. To make a complaint C. Call a technician
D. To accept an offer D. Visit a Web site
16. What is the man interested in doing? 22. Where does the woman work?
A. Joining a fitness center A. At a department store
B. Interviewing for a job B. At a telephone company
C. Registering for a workshop C. At a shipping company
D. Buying some sports equipment D. At a financial institution
17. What does the woman offer to do? 23. Why is the man calling?
A. Send the man a brochure A. To transfer money between accounts B.
B. Test some equipment To request payment of a bill
C. Review some references C. To order electronic equipment
D. Give the man a tour D. To schedule a job interview
18. When does the woman suggest the man return? 24. What does the woman ask for?
A. At lunch time A. An address
B. This evening B. A password
C. Tomorrow morning D. In one week C. A phone number
D. An account number
Sparkle Dry Cleaning

Fabric Price
Cotton $7
Wool $9
Mixed synthetics $10
Silk $12
25. What does the woman say she will do later this
week? 28. Look at the graphic. What item is supposed to be
discounted?
A. Attend a dinner
B. Go to a conference A. Seafood pasta
C. Host a celebration B. Lasagna
D. Visit her family C. Eggplant parmesan
D. Greek salad
26. Look at the graphic. What is the dress made of? 29. What problem does the woman mention?
A. Cotton A. A cash register is broken.

B. Wool B. A credit card was declined.
C. Mixed synthetics C. Some menu items are sold out
D. Silk D. Some software was not updated.
27. What does the man say he will do?
A. Print a receipt 30. What does the man say he wants to do?
B. Expedite a service A. Tip a server
C. Send a confirmation B. Place an order
D. Schedule an appointment C. See the manager
D. Make a reservation
ANSWER SHEET
TAPESCRIPT LESSON 6
[1 – 2] B – B [3 – 4] B – A
Left my glasses Hard to talk
Lost item drawer Crowded and noisy
Read without them Professional training program
Reshelve the books Block away
[5 – 6] B – B
Looking for a book
Written
Branch has two copies available
Pick it up there myself
ETS ACTUAL TEST 4

1 (B) 2 (C) 3 (A) 4 (A) 5 (B) 6 (D) 7 (B) 8 (C) 9 (A) 10 (B) 11 (D) 12 (A) 13 (B) 14 (A) 15 (D) 16 (A) 17
(D) 18 (B) 19 (C) 20 (B) 21 (B) 22 (D) 23 (A) 24 (D) 25 (B) 26 (D) 27 (B) 28 (C) 29 (D) 30 (A)
[1-3]
M-Au: I got a bill from the electric company in the mail today. It's so expensive!
W-Am: Mine is too. I guess that's because I've been using the air conditioner so much in this hot weather.
M-Au: So have I, but I still don't think I should have been billed this much. Maybe I should call the electric
company and find out if the rates have gone up.
W-Am: That's a good idea. They're very responsive by phone. Let me know what they tell you.
[4 6]
W-Am: Do you want to try lunch at the new restaurant near the ice cream shop?
M-Br: Oh, I went there last week and I wasn't very impressed. There were too many people and there wasn't
enough space between the tables.
W-Am: Really? That's too bad. What do you want to do?
M-Br: Well, let's order sandwiches and take them to the park since it's a beautiful day to sit outside.
[7-9]
M-Cn: Good afternoon, Jacobson Bank. This is Leo. How can I help you?
W-Br: Hi. Yes, there's a mistake on my credit card bill this month. I spent $5, but I was charged $50.
M-Cn: I'm sorry, this is the business loan department. For your inquiry you will need to speak to someone
from credit card transactions. Please hold while l transfer your call.
W-Br: No problem.
M-Au: Thank you for calling card services. My name is Hank. How may I help you?
W-Br: Hi. I would like to report a mistake on my credit card statement.
M-Au: Sure, I can help with that. First, I need the last four digits of your credit card please.
W-Br: One second... let me get it...
[10-12]
M-Au: I was here for last night's performance, and I think I left my jacket on the back of my seat. I was
sitting in the last row of the theater. Do you know if anyone's turned it in?
W-Br: I'll have to check. Can you describe what the jacket looked like?
M-Au: It's dark blue and has a pocket on the left side.
W-Br: Let me go and ask the manager who was on duty last night. He might have seen it. I'll be back in a
few minutes
[13-15]
M-Au: Hi, Ms. Long. This is Jacob from the landscaping company. I'm afraid we won't be able to start working
on your garden tomorrow. The weather report's showing that there'll be heavy rain.
W-Am: Well, you know I'm going to be out of town for two weeks starting this Thursday. I wanted to give
you a key to the gate, so you'd be able to keep working while I'm gone.
M-Au: OK. Then what if I come by tomorrow anyway, just to pick up the key?
W-Am: If you wouldn't mind. I'll be at home until ten- to thirty in the morning.
[16-18]
M-Cn: Excuse me-I'm interested in becoming a member of this fitness center, but I have a question: What
does the membership fee include?
W-Am: Well, we have a pool, a running track, and many different kinds of exercise equipment. If you have time
now, I can show you around the facility.
M-Cn: Thanks, but I'm on my lunch break, and I have to get back to the office-but could I have a tour tomorrow
morning, before work?
W-Am: Of course-but if you'd like to talk to some current members about the services we offer, I'd recommend
that you come back after work today, since evenings are the busiest time around here.
[19-21]
M-Au: Thanks for calling Hokkaido Electronics. What can I help you with today?
W-Br: Hi, I'm having trouble with my printer. The problem is, um, every time try to print a document on
both sides of the paper, the paper gets stuck in the machine.
M-Au: I'm sorry to hear that. Unfortunately we can't offer technical support over the phone. Do you have
the user manual? Otherwise you'll need to bring your printer to a store so a licensed technician can look
at it.
W-Br: The manual wasn't helpful, so I guess I’ll bring it back to the store this afternoon. Thanks anyways.
[22-24]
W-Am: Thank you for calling the Kim Investment Group. This is Clara Jones. How may I help you?
M-Am: Hello, my name is Fred Kane, and I'm calling from the Clearsea Electronics Company. I’d like to
transfer ten thousand dollars from our short-term savings account to our long-term account
W-Am: No problem, sir. What's the account number that you're transferring from?
M-Am: The account number is 67843. Oh, before I forget-we don't want this transaction to happen right away.
We'd like to schedule it for March 31.
[25-27]
W-Am: Hi, I'd like to have this dress cleaned. I'm going to a conference at the end of this week, and I'd like
to take it with me. Oh, and... can you tell me how much it'll cost?
M-Cn: Let me take a look... it's going to be $12.
W-Am: Oh, that much? Your sign out front says dresses can be cleaned from 7 dollars and up.
M-Cn: Well yes, but it's the material the dress is made of. We have to use special cleaning products to make
sure we don't damage the fabric.
W-Am OK
M-Cn: I can rush the service and have it to you by Wednesday evening. Does that work?
[28 – 30]
M-Cn: Excuse me, I think there’s a mistake on our bill. It says this dish cost 12 dollars, but the sign outside
the restaurant says it's only 9 dollars today.
W-Am: I'm sorry about that. We didn't update our computer billing system to show the discount. When you
pay, though, the cashier will give you the promotional price.
M-Cn: OK. I see. Also, since the service was great, I'd like to leave some extra money for the server, but I
don't have any cash. Can I tip if I use a credit card?
W-Am: Certainly. Just tell that to the cashier, and he'll add it to the bill.
LESSON 7 – PART 4 – MESSAGE

I – EXAMINATION
71. Why will the speaker be late for work?
A. His car has broken down Hi, Robin, it’s John. I’m calling to let you know that
I’ll be a little late getting to the office today. My
B. He is waiting for a repairperson water heater suddenly stopped working, so I called a
C. He has a medical appointment repairperson to come and fix it. I’m waiting for
him to get here. Unfortunately this means I won’t
D. His train has been delayed be able to attend the sales meeting at nine thirty.
There are copies of the meeting agenda on my desk –
72. What is the speaker scheduled to do at 9:30?
could you hand them out at the meeting? Thanks
A. Open a store so much.
B. Train new staff
C. Make a delivery
D. Attend a meeting
73. What does the speaker ask the listener to do?
A. Distribute some documents
B. Type a report
C. Provide driving directions
D. Buy some supplies
- Contact - Appointment
- Extension - Reschedule
- Response to - Delay
- Inquiry about - Shop hours
- Receipt - Office hours
- Policy - Business hours
- Manufacturer - Hours of operation
- Discount - Confirm a reservation
- Bill - Make a reservation
- Statement - Reach
- Purchase - Beep
- Shipment - Hotline
- Merchandise - Tone
- Retailer - Connect
- Place an order - Star key
- Customer service representative - Pound key
- Recall - Voice mail
- Replace - Automated message
- Fix - Leave a message
- Manufacturing flaw - Take a message
- Inconvenience - Return one’s call
- Compensate - Get back to
- Purchase price - Stay on the line
- Mailing address

Question 1 & 2 refer to the following short talk
Hello, this is Maria Ortiz from Parker Square Bakery in 1. What is the purpose of the message?
Perthshine. I was wondering if you could __________
________________________ of organic wheat flour that A. To increase an order
I’ve been getting on a weekly basis? _________________ B. To change a delivery date
________________________ that I make with that flour
are very ____________________________________ , so 2. When should the requested change occur?
I’d like to double my order. Please let me know if that’s
possible, starting with A. Next week
_______________________________ , and
B. Next month
____________________________ it would cost. Thank
you very much.

3. Why does the woman want to order cards?
A. To give them as gifts
B. To advertise a business
4. Look at the graphic. How much will the woman

probably pay for each pack of cards?
A. R 150
Hello, I saw your television commercial for packs of
customized playing cards, and I thought that would be B. R 110
___________________ at my gathering of Cape Town
gardeners. I would like to ____________________________ on
the different cards, so it would be great if you have an in-house
designer that can help with that. I’ll need
__________________________ , so I hope you can give me a
discount for quantity. Anyway, my name is Jenny Kittle, and
you can call me back at 555-0189.

Hi, this is Lisa Sherman calling from Speed Mobile 5. What is the purpose of the message?
service. Mr. Lee, I’m calling because ________________
_________________ to us in the mail, due to an incorrect A. To confirm an appointment
address. We need your _______________________ so B. To request contact information
that we can resend a copy of your statement.
___________ ___________________ at 555-3421 6. What is Mr. Lee asked to do?
between 9 A.M. and 5 P.M. Monday through Friday.
Thank you for your time and have a nice day. A. Call a company
B. Register a product
IV – MINI TEST
TEST 2
77. Who is Mr. Davis?
A. A delivery person Good morning, Mr. Davis. This is Susan Chen from
B. A warehouse worker Freiburg Transport, returning your call with an update on
C. A weather forecaster your order. The truck …….. …….. ………. left our
D. A store owner ……….. …….. ……….. , as scheduled. However,
78. How has the merchandise been sent? ……….. ………. ………. ……….., the ………….
A. By ship probably won’t ……… …….. ………. ………. ……….
B. By mail ………. evening. We apologize for the delay. Will
C. By truck someone be at your store Friday after six P.M. to receive
D. By plane the merchandise? Please call me back so I can notify the
79. Why has the shipment been delayed? driver. Thanks.
A. Some merchandise was left at the warehouse
B. The delivery address was wrong
C. The weather was bad
D. The delivery vehicle was broken
92. What did the speaker just finish inspecting? (M-Am) Mr. Jenkins, this is Mark Robinson. I've …….
A. Streetlights ……….. ……….. ………… between Third Street and
B. Highway surfaces Fortieth Street. Most of the rails were in good condition,
C. Railway lines but a few rails need to be fixed soon. …….. ……………
on the westbound line near Twenty-fifth Street ……….
D. Electricity poles
….. …….. ………………… . Also, there was some rust
93. What is one problem that the speaker found? on the lines, which could be dangerous if not removed
A. Rust soon. I'll send you an e-mail with the ……… …………..
B. Broken lights where I found the problems with the bolts and rust this
C. Leaks - D. Missing bolts afternoon.
94. What information will be sent by e-mail?
A. The repair manual
B. The location of problem areas
C. Safety regulations
D. Suggestions for repairs
98. What is the purpose of the message?

A. To book a business trip
B. To confirm attendance at a meeting
C. To cancel a telephone conference (M-Br) Mr. Patel, this is Jack Walsh from the Dublin
D. To discuss an e-mail message office. I'm calling to ………. ……. ……….. ……..
99. What did Mr. Patel’s assistant tell Mr. Walsh? ……… ……… ……….. here in July. The meeting is
A. Mr. Patel’s plans are uncertain scheduled for July third. Last week your assistant said you
B. Mr. Patel will attend a meeting ……….. …….. ……. ……… ……. ……….. Is this still
C. Mr. Patel is on vacation true? If you won't be able to travel here, please let me
D. Mr. Patel’s e-mail address has changed know whether you could participate in a conference call
100. What does Jack Walsh say he will do? meeting by phone. I'll send you ….. ………. ………….
A. Visit Mr. Patel’s office with possible meeting times for a conference call. I'll also
B. Inform the board of Mr. Patel’s schedule send the meeting agenda in the e-mail. I hope to ……..
C. Send an e-mail message to Mr. Patel ……. ……… ……... soon.
D. Telephone Mr. Patel again
TEST 3
71. What type of business does the speaker have?
A. A courier service (W-Am) Hello, this is Maria Ortiz from Parker Square
B. A bakery ………….. in Perthshire. I was wondering if you could
C. A flower shop
……… ……… …………. of organic wheat flour that I've
D. A supermarket
72. What is the purpose of the message? been getting on a weekly basis? The baked goods that I
A. To increase an order make with that flour are very popular with my customers,
B. To cancel an order so ………. ………. ………… ……… ……….. Please let
C. To change a delivery date
D. To request a cheaper item me know if that's possible, ………. ………. …………
73. When should the requested change occur? ……… ………. , and how much extra it would cost.
A. To day Thank you very much.
B. Tomorrow
C. Next week
D. Next month
80. What is the speaker trying to do?

A. Sign up for a class (W-Br) Hello, my name is Jennifer Cruz and I'd like to
B. Reserve a sports facility know if I ………. ………. ………… ……… ……….for
C. Schedule an appointment with a technician
a swimming class that I'll be teaching on Tuesday
D. Find a telephone service provider
81. What time does the class begin? evenings this spring. The classes ………. …………
A. At 9:00 A.M ……… ………. in the evening and are ………. ………
B. At 2:00 P.M ………., but I'd like to reserve the pool until nine if
C. At 6:00 P.M
D. At 8:00 P.M possible. I tried ………. ………… ……… ……….form
82. What problem does the speaker mention? but I kept ………. ……… ………., so I thought I'd call
A. She is having trouble with the online system instead. Please call me back at 555-3671. Thank you.
B. She cannot find her membership card
C. Her telephone is out of order
D. Her classes have been canceled
TEST 4
74. What is the purpose of the call? (M-Br) Good morning, Ms. Stockton. This is Matt Stein
A. To offer a product from Ocean Digital Equipment. I'm calling about the order
B. To cancel an order you placed yesterday. Before we …… …… ……. …….
C. To provide an address …….., we'd like to know if you'd be …….. …….
D. To request an address …………. a flat-screen monitor with it. We have a special
offer on flat-screen monitors right now, and I can add one
75. What does the caller say about Ms. Stockton? onto your order for just an extra $150. Also, because this
A. She has a digital camera is your tenth purchase from Ocean Digital Equipment, you
B. She receives many calls can order a free item from our catalog. This is a special
C. She participated in a survey deal for ……… ……. …….. …….. ……….. I'll try to
D. She is a frequent customer ……. …….. ……… later today to ……. …….. ……
…….. ……………
76. What does the caller say he will do?
A. Send a catalog
B. Call again later
C. Repair a computer
D. Ship a new monitor
86. Where does the speaker most likely work?

A. In an automobile shop Good evening, Dr. Yamaguchi. This is Jerry Smith calling
B. In a department store to …… …… ….. …… …… ….. …… ….. …… ……
C. In a government office …….. I’m sorry …….. ……. ……. …….. …….. ……
D. In a medical facility ……….., but there was a part that needed to be specially
ordered, and it took two days to get here. We're closing in
87. When was the work originally scheduled to be five minutes, but we'll …….. ……… …… …….. ………
completed? A.M. and stay ……. ….. ……. P.M. We're also open the
A. Two days ago whole afternoon on Saturday. Again, sorry for the
B. Yesterday inconvenience.
C. Today
D. Tomorrow
88. When will the business close tomorrow?

A. 4:00 P.M
B. 5:00 P.M
C. 6:00 P.M
D. 7:00 P.M
TEST 5
71. What is the purpose of the voice-mail message?
A. To request some information Hello, this message is for Robert Costa in the
B. To report an accident radiology department. This is Dr Mina Wilson from
C. To make an appointment Rosemon Medical Group. My patient, Sara Santos
D. To give a delivery date …….. ……. …….. ………. of her foot at …….
……. …… ……... It's been six days and I'm still
72. What most likely happened to Sara Santos?
…….. ……. ….. ……… to be delivered to me.
A. She lost some films
B. She forgot an appointment Could you please …… …… ……. ….. ……. ……
C. She hurt her foot ……. whether they've been sent? My direct
D. She missed a call from the doctor number is 555-3156. Thank you.
73. What is the caller waiting for?

A. Insurance papers
B. X-rays
C. Payment forms
D. Prescriptions
89. Why does Jane want to celebrate?

A. She is completing a project
B. She is working for a new company
C. She is receiving a promotion Hi, Lynn. It's Jane. I hope you're doing well. On
D. She is making a presentation Friday, we're ……….. that …….. ……….. at
work that I told you about, so I'd like to
90. What is Jane unsure about?
celebrate. I'm calling to see if you'd like to see a
A. How many friends she will invite to the
theater movie with Rebecca and me on Saturday night.
B. Which movie she should like to see We're interested in seeing the new documentary
C. What time the movie starts about oceans. I'm not sure if it ……. ……. …….
D. Where to meet before the movie …… ………... I can let you know. Anyway...we
thought we could …….. ……. ………... There's
91. What will Jane and her friends probably do first? great Chinese restaurant right by the movie theater.
A. Visit the beach Give me a call back and let me know. Thanks.
B. Review plans for a project
C. Go to a store
D. Eat dinner
95. Why did Mr. Kim call Ms. Jones? Hi, Ms.Jones. This is Sung-Hwa Kim from the
A. To cancel a reservation facilities department. I have a …….. ……… ……..
B. To request information about an event ……… you're offering on Saturday. I need to
C. To invite her to a reception know ………….. …….. ……. ………. ……….. I
D. To order some computer equipment reserved you a room for twenty people, but if you
96. What does Mr. Kim suggest about the workshop? …… …… ……. ……. …… ….. ……. and I can find
A. It is a computer training session a bigger room. Also, you mentioned you'll ……
B. Participants register in advance …… ……. …….. …………., but I need to know
C. There is an attendance fee
what kind of projector you need - just a slide
D. It will take place later today projector, or a computer projector? I'll out of the
97. What did Ms. Jones previously request? office this afternoon, but feel free to leave a message
A. An answering machine on my answering machine so that I can make the
B. An Internet connection necessary arrangements. And don't hesitate to let me
C. A projector know if there's anything else I can do for you. Thank
D. A key you.
TEST 6
71. What is the purpose of the message?
A. To promote special offers
B. To confirm an appointment Hi, this is Lisa Sherman calling from Speed Mobile
C. To welcome a new customer service. Mr. Lee, I'm calling because your bill's
D. To request contact information been returned to us in the mail, due to an ..……..
72. What is Mr. Lee asked to do?
………….. We need your …..…. ………. …………
A. Send a letter
so that we can resend a copy of your statement.
B. Call a company
C. Register a product Please ……. ……….. at 555-3421 between 9 A.M.
D. Visit an office and 5 p.m. Monday through Friday. Thank you
73. Why does the caller thank Mr. Lee? for …… ……. ……. …….. ……. ……. …….
A. For copying his bill
B. For taking time to listen to a message
C. For using Speed Mobile’s services
D. For returning a payment
80. What type of facility does the message give

information about?
A. A convention center Thank you ……. ………… the Gould Music
B. A government office …………... If you know the extension of the party
C. A concert hall
you would like to reach, you may dial it at any time.
D. A library
Our ……… ………… are from …. a.m. to …….
81. What time does the facility open on Mondays?
A. At 8:00 A.M p.m. …….. through ………… . Access to our
B. At 9:00 A.M special archives can be …….. …….. …………
C. At 10:00 A.M John Olsen at ………. .. ……….. If you would like
D. At 11:00 A.M to leave a message for our administrative office,
82. How can a caller reach John Olsen? please wait for the "beep" and then beginning
A. By leaving a message after the beep speaking. Thank you.
B. By talking to an administrator
C. By dialing extension 25
D. By calling after 3:00 P.M
TAPESCRIPT LESSON 7

[1-2] A – A [3-4] A – B
- Increase the order - A perfect souvenir to give to the
- The baked goods attendees
- Popular with my customers - Put images of different plant species
- Next week’s order - One-hundred packs
[5-6] B – A
- Your bill’s been returned
- Correct current address
- Please call us
MINI TEST
TEST 2
77 - 79: D – C – C 92 – 94: C – A – B
Good morning, Mr. Davis. This is Susan Chen from Freiburg Mr. Jenkins, this is Mark Robinson. I've inspected the railway lines
Transport, returning your call with an update on your order. The between Third Street and Fortieth Street. Most of the rails were in good
truck carrying your shipment left our warehouse on Tuesday, as condition, but a few rails need to be fixed soon. Several bolts on the
scheduled. However, due to bad weather, the truck probably won’t westbound line near Twenty-fifth Street need to be tightened. Also, there
arrive at your store until Friday evening. We apologize for the was some rust on the lines, which could be dangerous if not removed
delay. Will someone be at your store Friday after six P.M. to receive soon. I'll send you an e-mail with the exact locations where I found the
the merchandise? Please call me back so I can notify the driver. problems with the bolts and rust this afternoon.
Thanks.
98 – 100 : B – A – C
Mr. Patel, this is Jack Walsh from the Dublin office. I'm calling to
confirm your attendance at the board meeting here in July. The
meeting is scheduled for July third. Last week your assistant said you
weren't certain if you could attend. Is this still true? If you won't be
able to travel here, please let me know whether you could participate
in a conference call meeting by phone. I'll send you an e-mail
message with possible meeting times for a conference call. I'll also
send the meeting agenda in the e-mail. I hope to hear back from you
soon.
TEST 3
71 – 73: B – A – C 80 – 82: B – C – A
Hello, this is Maria Ortiz from Parker Square Bakery in Perthshire. I Hello, my name is Jennifer Cruz and I'd like to know if I can reserve the
was wondering if you could increase the order of organic wheat swimming pool for a swimming class that I'll be teaching on Tuesday
flour that I've been getting on a weekly basis? The baked goods that I evenings this spring. The classes start at six o'clock in the evening and are
make with that flour are very popular with my customers, so I'd like two hours long, but I'd like to reserve the pool until nine if possible. I tried
to double my order. Please let me know if that's possible, starting using the online reservation form but I kept having technical problems,
with next week's order, and how much extra it would cost. Thank so I thought I'd call instead. Please call me back at 555-3671. Thank you.
you very much.
TEST 4
74 – 76: A – D – B 86 – 88: A – B – C
Good morning, Ms. Stockton. This is Matt Stein from Ocean Digital
Equipment. I'm calling about the order you placed yesterday. 74
Before we ship your computer to you, we'd like to know if you'd be Good evening, Dr. Yamaguchi. This is Jerry Smith calling to let you know
interested in ordering a flat-screen monitor with it. We have a your car is now ready for pick up. I’m sorry the car wasn't ready
special offer on flat-screen monitors right now, and I can add one yesterday as promised, but there was a part that needed to be specially
onto your order for just an extra $150. Also, because this is your ordered, and it took two days to get here. We're closing in five minutes, but
tenth purchase from Ocean Digital Equipment, you can order a free s we'll open tomorrow morning at seven A.M. and stay open until six
item from our catalog. 8 This is a special deal for our frequent P.M. We're also open the whole afternoon on Saturday. Again, sorry for the
customers like you. I'll try to reach you again later today to discuss inconvenience.
this in more detail.
TEST 5
71 – 73: A – C – B 89 – 91: A – C – D
Hello, this message is for Robert Costa in the radiology Hi, Lynn. It's Jane. I hope you're doing well. On Friday,
department. This is Dr Mina Wilson from Rosemon we're finishing that long project at work that I told you
Medical Group. My patient, Sara Santos had some X-rays about, so I'd like to celebrate. I'm calling to see if you'd
taken of her foot at your office last week. It's been six days
and I'm still waiting for the films to be delivered to me. like to see a movie with Rebecca and me on Saturday
Could you please give me a call to let me know whether night. We're interested in seeing the new documentary
they've been sent? My direct number is 555-3156. Thank about oceans. I'm not sure if it start at seven or seven-
you. thirty. I can let you know. Anyway...we thought we could
have dinner beforehand. There's great Chinese restaurant
right by the movie theater. Give me a call back and let
me know. Thanks.
95 – 97: B – B – C
Hi, Ms.Jones. This is Sung-Hwa Kim from the

facilities department. I have a question
regarding the workshop you're offering on
Saturday. I need to know how many people have
registered. I reserved you a room for twenty
people, but if you expect more than that, let me
know and I can find a bigger room. Also, you
mentioned you'll need a projector for your
presentation, but I need to know what kind of
projector you need - just a slide projector, or a
computer projector? I'll out of the office this
afternoon, but feel free to leave a message on
my answering machine so that I can make the
necessary arrangements. And don't hesitate to
let me know if there's anything else I can do
for you. Thank you.
TEST 6
71 – 73: D – B – B 80 – 82: D – B – C
Hi, this is Lisa Sherman calling from Speed Mobile Thank you for calling the Gould Music Library. If you
service. Mr. Lee, I'm calling because your bill's been know the extension of the party you would like to reach, you
returned to us in the mail, due to an incorrect may dial it at any time. Our regular hours are from 9 a.m.
address. We need your correct current address so to 3 p.m. Monday through Thursday. Access to our
that we can resend a copy of your statement. Please call special archives can be arranged by contacting John
us at 555-3421 between 9 A.M. and 5 p.m. Monday Olsen at extension 25. If you would like to leave a message
through Friday. Thank you for your time and have a for our administrative office, please wait for the "beep" and
nice day. then beginning speaking. Thank you.
ANSWER SHEET
LESSON 8 – ETS ACTUAL TEST
LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire
Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part.
You must mark your answers on the separate answer sheet. Do not write your answers in your test book.
PART 1
Directions: For each question in this part, you will hear four statements about a picture in your test book. When
you hear the statements, you must select the one statement that best describes what you see in the picture. Then
find the number of the question on your answer sheet and mark your answer. The statements will not be printed
in your test book and will be spoken only one time.
Statement (C), “They’re sitting at a table,” is the bust description of the picture, so you should select answer (C)
and mark it on your answer sheet.
PART 2
Direction: You will hear a question or statement and three responses spoken in English. They will not be
printed in your text book and will be spoken only one time. Select the best response to the question or
statement and mark the letter (A), (B) or (C) on your answer sheet.
7. Mark your answer on your answer sheet 20. Mark your answer on your answer sheet
19. Mark your answer on your answer sheet
PART 3
Direction: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers
say in each conversation. Select the best response to each question and mark the letter (A) (B) (C) or (D) on your answer sheet. The
conversations will not be printed in your text book and will be spoken only one time.
32. Where does this conversation probably take place? 38. Why is the woman at Houseman Incorporated?
A. At a coffee shop A. To register for a class
B. At a train station B. To have a business lunch
C. At a theater C. To lead a seminar
D. At a hotel D. To attend an interview
33. What does the man suggest they do? 39. What does the man ask the woman to do?
A. Eat a meal A. Wait in the lobby
B. Buy a program B. Update an application
C. Make some copies C. Wear a badge
D. Review the schedule D. Provide photo identification
34. When does the woman say she will meet the man?
A. In 2 minutes 40. What does the man say has changed?
B. In 5 minutes A. The location of a meeting
C. In 10 minutes B. The date of an event
D. In 30 minutes C. The length of a session
D. The number of participants
41. Where most likely do the speakers work?

35. How do the speakers know each other? A. At a book store
A. From the university B. At a public library
B. From a conference C. At a photography studio
C. From the office D. At a publishing company
D. From a holiday party
36. How many years ago did the speakers last see each 42. What suggestion does the man make about the logo?
other? A. Fixing the position
A. Two B. Adding a picture
B. Five C. Changing the color
C. Ten D. Increasing the size
D. Fifteen
37. What does the woman say is one of her favorite 43. What will the woman most likely do next?
memories? A. Revise a design
A. Learning to play chess B. Buy a camera
B. Attending a reunion C. Talk to Mr. Navarro
C. Winning a prize D. Change a date
D. Giving a presentation
44. What does the man ask about the exhibit? 50. Where are the speakers?
A. Where it is located A. At a hair salon
B. When it will close B. At a doctor's office
C. What type of reviews it received C. At a pharmacy
D. Which artists are included D. At a university
45. How did the man get his ticket? 51. What is the problem?
A. A friend gave it to him. A. The woman is late for a meeting.
B. It was part of a tour package. B. A calendar has been misplaced.
C. He purchased it at the museum gift shop. C. A computer is not working.
D. He bought it online. D. The woman mixed up her appointment date.
46. What does the woman say about the tickets? 52. What will the man try to do?
A. They are no longer available. A. Make an appointment for next week
B. They can be exchanged for a different exhibit. B. Provide some paperwork
C. They are valid only for a specific time. C. Find an available employee
D. They include admission to another museum. D. Order some supplies
47. What is the problem? 53. What is the general topic of the conversation?
A. A deadline has been moved up. A. Housing
B. Some funding has been reduced. B. Employment
C. Some materials have not been delivered. C. Entertainment
D. An architect is not available. D. Transportation
48. Which part of the renovations will likely be 54. What does the man say about living in the city?
postponed? A. There is too much traffic.
A. A library addition B. It is too expensive.
B. Some roof repairs C. It is easy to find a job.
C. An electrical system upgrade D. There are many apartments for rent.
D. Some window replacements
55. What does the woman suggest that the man do?
49. What does the man mean when he says, “That's not A. Look for a roommate
a bad idea"? B. Find a new job
A. He would like to hear more suggestions C. Check the newspaper
B. He prefers the original plan. D. Sign a contract
C. He agrees with the proposed solution.
D. He has a better idea.
56. Why did the man go to London? 62. Why does the man say, "The train leaves in one
A. To look for a place to live minute"?
B. To participate in a conference group tour A. To urge a quick decision
D. To visit his family B. To announce an early departure
C. To lead a imply when he says, C. To deny a ticket purchase
D. To assure the woman that she has arrived in time.
57. What does the man "I could've stayed there
forever"? 63. What does the man say is available on the train? A.
A. He liked his accommodations. A power socket
B. He was invited to extend his stay. B. Some meal options
C. He had a long wait for his return flight. C. An Internet connection
D. He makes frequent trips to London. D. Storage space
58. What will the man probably do next? 64 What does the man ask the woman about?
A. Schedule a meeting A. An arrival time
B. Give a presentation B. A payment method
C. Take a lunch break C. A seat selection
D. Work on a report D. A travel date
59. What were the men doing last weekend?

A. Conducting a tour
B. Training
C. Attending a gallery opening
D. Designing a building employees new
60. What type of work did the speakers do for Alfredo?

A. They created marketing materials.
B. They furnished an office space.
C. They revised a workflow procedure.
D. They made a financial investment.
61. What does the woman plan to do in February?

A. Hire new staff
B. Relocate to another city
C. Attend a conference
D. Take a vacation
68. What most likely is the man's job?

65. Where most likely do the speakers work? A. Landscaper
A. At a food manufacturing plant B. Chef
B. At a beverage company C. Cashier
C. At a supermarket D. Architect
D. At a market research firm
69. Look at the graphic. What type of booth does the
66. What does the woman suggest the man do? man reserve?
A. Arrange a display shelf A. Elite
B. Obtain product samples B. Gold
C. Contact an advertising agency C. Bronze
D. Proofread a document D. Silver
67.Look at the graphic. How many surveys are the 70. What requirement does the woman mention?
speakers waiting to receive? A. Some information must be prepared.
A. 15 B. Some products must be inspected.
B. 20 C. A deposit must be made.
C. 25 D. A blueprint must be approved.
D. 30
PART 4
Direction: You will hear some talks given by single speaker. You will be asked to answer three questions about what the speaker says in each
talk. Select the best response to each question and mark the letter (A) (B) (C) or (D) on your answer sheet. The talks will not be printed in
your text book and will be spoken only one time.
71. Where does the caller work? 77. Who most likely are the listeners?
A. At a bakery A. Railroad engineers
B. At a party supply store B. Cafeteria employees
C. At a taxi service C. Safety inspectors
D. At a banquet hall D. Assembly line workers
72. What information does the caller request? 78. What is the problem?
A. The color of the decorations A. A meal is not ready.
B. A list of attendees B. An engine will not start.
C. Payment details C. Some oil is leaking.
D. Delivery instructions D. Some trains are late.
73. What time will the business close today? 79. What will probably happen at one o'clock?
A. At 3:00 P.M. A. Machinery will be inspected.
B. At 4:00 P.M. B. Production will resume.
C. At 5:00 P.M. C. A shipment will arrive.
D. At 6:00 P.M. D. A lunch break will begin.
74. What is the main purpose of the talk? 80. What event does the speaker mention?
A. To describe some photographs A. A lecture series
B. To sell works of art B. The dedication of a building
C. To introduce a museum tour C. The opening of a business
D. To explain building renovations D. A company health fair
75. What recent event does the speaker mention? 81. Why does the speaker say, "How could you miss
A. A remodeling project was completed. this"?
B. A ceramics collection was sold. A. To clarify a procedure
B. To emphasize a deadline
C. A series of photographs went on display.
C. To encourage participation
D. A gift shop reopened. D. To make a criticism
76. What does the speaker suggest? 82. What does the speaker say is posted in the break
A. Taking photographs room?
B. Eating at the cafe A. A sign-up sheet
C. Visiting the gift shop B. A list of Web sites
D. Going to the library C. A safety notice
D. A newspaper article
83. What type of product is being discussed? 89. What is the announcement mainly about?
A. A desktop computer A. A job opening
B. A video camera B. A new contract
C. A mobile phone C. An employee's achievement
D. A software program D. An anniversary celebration
84. According to the report, what is the most notable 90. Who is Juan Mendez?
feature of the product?
A. It is easy to use. A. A member of the board of directors
B. It is lightweight. B. A client of the company
C. It has a low price. C. A professional athlete
D. It has a long battery life. D. A graphic designer
85. How does the company plan to create interest in the 91. What has the company recently changed?
new product?
A. By rewarding customers who shop early A. Its business hours
B. By hosting in-store demonstrations B. Its logo
C. By hiring a celebrity spokesperson C. Its manufacturing methods
D. By running Internet advertisements D. Its prices
86. Where does the speaker most likely work? 92. Why does the man say, "it's the holiday season"?
A. At a research laboratory
B. At a recording studio A. To show his excitement
C. At a photography studio B. To turn down a request
D. At a guitar factory C. To complain about a schedule
D. To thank a colleague
87. What does the speaker mean when he says, "Look 93. What has the company recently done?
at the time"?
A. Changed product price
A. The tour is behind schedule B. Revised a policy
B. The tour guide is late C. Opened a new facility
C. A clock is not working properly D. Hired temporary workers
D. He would like to know what time it is.
94. What will the man most likely do next?
88. What does the speaker ask the listeners to do?
A. Purchase photographs A. Return some paperwork
B. Put on safety gear B. Post some pictures
C. Ask questions C. Update a manual
D. Avoid touching objects D. Give an orientation
95. What type of product does the business sell? 98. Who most likely is the speaker?
A. Clothing
B. Footwear A. An accountant
C. Appliances B. A business owner
D. Software C. A city official
D. An architect
96. Look at the graphic. In what season did the business
relocate? 99. Look at the graphic. How much will the selected
project cost?
A. Spring
B. Summer A. $1 million
C. Fall B. $2 million
D. Winter C. $2.5 million
D. $3 million
97. What did the business do after it relocated?
100. What will the speaker do next?
A. It expanded its inventory
B. It hired additional staff A. Show a video
C. It placed some advertisements B. Provide additional information
D. It organized an inauguration event. C. Visit a library
D. Present an award
ANSWER KEY
PART 1
1. B 2. C
A. She’s reaching in her handbag A. The man is switching off a lamp
B. She’s looking in a display case B. The man is opening some curtains
C. She’s paying for a purchase C. The man is seated by a window
D. She’s holding some flowers D. The man is hanging some photographs on the
wall
3. A 4. A
A. Some chairs are arranged in a circle A. One of the women is wearing a scarf
B. Some stairs are being cleaned B. The women are talking to each other
C. A roof is being repaired C. The man is pouring coffee into a cup
D. A tree is being trimmed D. The people are closing their menus
5. B 6. D
A. A notice is being hung on a post A. A shop assistant is giving a man some money
B. The women are walking toward a doorway B. Some people are entering a supermarket
C. The man is changing a bicycle tire C. A cashier is putting merchandise into a bag
D. A basket is being removed from a cart D. Some customers are waiting in line
PART 2
7 (A) 8 (C) 9 (B) 10 (B) 11 (A) 12 (B) 13 (A) 14 (C) 15 (C) 16 (C) 17 (C) 18 (B) 19 (A) 20 (B) 21 (C) 22
(A) 23 (C) 24 (A) 25 (A) 26 (B) 27 (A) 28 (C) 29 (A) 30 (A) 31 (B)
7. How long will the food take to arrive? 8. When are the invoices sent out?
A. It should be here soon A. The corporate account
B. Around the corner B. Center City bank
C. Enough for six C. Every other Monday
9. What should I prepare for the sales workshop? 10.Mike wasn’t in his office so I gave the lab report
A. A group of us went to Carla.
B. Didn’t Elizabeth take care of everything? A. I don’t, either.
C. That should be fine B. OK, I’ll tell Mike
C. We have a brand-new lab
11. Would you like some help with that box? 12. Who chose the restaurant for the company
A. I can manage, thanks banquet?
B. Not the top, the bottom A. Maybe once last year
C. Sure, I’ll help you. B. Someone from Human Resources
C. Next Friday evening
13. I hope these statistics are correct? 14. Which spaces are designated for visitor parking?
A. I checked them carefully A. Only for two hours
B. No, the ones in the corner B. It’s alright, I’ll take the bus
C. We’ll help you collect papers C. The ones with yellow signs
15. Could you take these documents to the billing 16. Michael didn’t leave any files for me, did he?
department? A. No, not far from here
A. They’re not building yet B. Just leave it on the table
B. Yes, the apartment’s available C. Yes, that pile over there
C. Who should I give them to?
17. Where does John usually store the extra 18. Why hasn’t Angle set up the meeting yet?
supplies? A. Yes, it’s on my calendar
A. There’s one on the corner of Main Street B. She has to speak to Mr. Alvarez first
B. Sure, that might be a good idea C. I’d prefer the conference room
C. You’d better ask him
19. Should I head the committee or leave it to you? 20. Hasn’t Mr. Chu finished compiling the data?
A. You can handle it A. Of course, you can borrow my calculator
B. Yes, she’ll arrive tomorrow B. He hasn’t received all the figures yet.
C. The manager is in a meeting C. Sure, he can come by anytime
21. Are you in charge of writing the company 22. How often does the inventory list have to be
newsletter? updated?
A. No, there’s no charge A. Whenever a shipment is delivered
B. Yes, I’m new here B. They’re kept in the storage room
C. I used to be C. I noticed that earlier
23. Do you think there’ll be a company picnic this 24. Who’d like to volunteer to be a tour guide?
year? A. I’ve done it before
A. Maybe they’ll be there B. That’s very helpful
B. For the last ten years C. Two weeks ago
C. Yes, they’ve asked me to organize it
25. Where should I set up the equipment for the 26. Can I get you anything from the supply room?
photo shoot? A. They’ve been our supplier for a while
A. That’s scheduled for next week B. Some pencils would be nice
B. It was taken in Amsterdam C. She hasn’t changed rooms
C. I got it from the electronics store
27. Shouldn’t we ask for volunteers to organize the 28. Why was the train late?
party? A. Yes, it’s a high rate
A. That would make it easier B. He’s been training for months
B. No, not very organized C. There were mechanical problems
C. Thanks – it was a great party!
29. Can we review the budget now, or should we 30. Are there any seats left in the reserved section?
wait till later? A. Not for Saturday’s performance
A. Let’s find out when Sally can join us B. We provide excellent service
B. Yes, that’s all they’ve got C. He arranged the seats in a row
C. It weighs about ten kilos
31. When’s the security equipment going to be
installed?
A. The security guard said so
B. By the end of the week at the latest
C. A set of revolving doors
PART 3
32.D 33.A 34.B 35.A 36.C 37.C 38.D
39.C 40.A 41.D 42.D 43.A 44.A 45.D
46.C 47.B 48.A 49.C 50.A 51.D 52.C
53.A 54.B 55.C 56.B 57.A 58.D 59.C
60.A 61.D 62.C 63.A 64.B 65.B 66.C
67.A 68.A 69.B 70.C
[32 - 34]
W-Br: I think I left my conference program upstairs in my room. Do you know when the first
session starts?
Am: It doesn't start until nine-thirty, so we still have time to go to the coffee shop and get some
breakfast with the rest of the group.
W-Br: That sounds like a good idea. Let me go up to my room and get my program, and I'll meet
you back here in the lobby in five minutes.
[35 - 37]
M-Am: Clara, is that really you? I didn't expect to see you here.
W-Br: Hi, Mark! I hadn't planned to come, but I couldn't miss our ten-year reunion. It's really nice
to be back on campus, isn't it?
M-Am: It is. I can't believe it's been ten years since we've seen each other. Remember the time
we won second and third prizes in the chess competition?
W-Br: Of course - that's one of my best memories from our university days.
[38 - 40]
W-Br: Hi, I'm Petra Barlow. I have an interview for a position in the accounting department here
at Houseman Incorporated.
M-Cn: Hello, Ms. Barlow. Let me check in the computer. While I do that, would you put on this
visitor's badge so it's easy to see?
W-Br: Yes, of course. I'm supposed to meet with Helen Wade in meeting room 2B. Is that right?
M-Cn: Actually, it looks like there was a last- minute change. You'll be meeting in room 12A
instead. It's down that hallway and to your left.
W-Br: Thanks a lot!
[41 - 43]
W-Br: Hi, Naveen. Did you have a chance to look at the draft of the new book cover?
M-Cn: Yes, I looked it over, and I think it's really good. I do have one suggestion though. I think our
publishing company's logo is very small compared to the other information. How about making
it larger think our so people can see it better?
W-Br: That's a good idea. Also, I was thinking of adding Mr. Navarro's picture next to the information
about the author. What do you think?
M-Cn: It would be nice for the readers to know what the author looks like.
W-Br: OK. I'll make those changes. Thanks for all your help.
[44 - 46]
M-Cn: Hi, I'm looking for an exhibit that I read about in a newspaper article-the Marie Morris
paintings?
W-Br: That collection is only here for three weeks, so it's in the special exhibits area on the second
floor, just past the gift shop. You'll need a ticket for it.
M-Cn: Oh, I bought one online last week. It says I should enter between two and three o'clock.
W-Br: Yes, you can only enter the exhibit at the time shown on your ticket. It's one forty-five
right now, so you'll just have to wait fifteen more minutes.
[47 - 49]
W-Am: Hello, Oscar-it's Tanya from the Cardona Museum. Unfortunately our budget's been cut, so
we'll have to delay some of the renovations we've asked you to do.
M-Au: Ah-that's too bad. Do you know which parts of the project you'd like to put off?
W-Am: Well, I know we talked about adding library wing on the west side of the building-but
that's very expensive. So, if we don't make that addition, that's all we may need to cut.
M-Au: You know, that's not a bad idea. Let's see how much you'd save if I take the library out of the
renovation proposal. I'll e-mail you a revised estimate this afternoon.
[50 - 52]
W-Am: Hi, I scheduled a haircut for today... My name is Jennifer Eames.
M-Au: I'm sorry, Jennifer, I don't see your name on the list for today. Are you sure your appointment
is today, August fourth?
W-Am: Let me double-check my calendar... oh, you're right. My appointment is actually next
Wednesday, not today.
M-Au: That's all right. Let me see if one of the other hair stylists is available to fit you in today.
[53 - 55]
W-Am: Mark, I was surprised to hear that you're planning to move. Don't you like living in the
city?
M-Br: Actually, I do. The problem is that it's very expensive to rent an apartment here. If I live
outside the city, it'll be more affordable.
W-Am: Well, there are always a lot of advertisements for apartments in the newspaper. You
should take a look at them.
M-Br: That's a good idea. My rental contract ends next month, so I need to find a new place to
live soon.
[56 - 58]
W-Am: Welcome back, Tony. How was the conference in London? Did you get a good turnout?
M-Au: Yes, I did! My talk was rather technical, so I was worried about low attendance. But in fact,
the room was full.
W-Am: Terrific. Actually, I'm going to London myself in the summer. I'm planning to tour the city
with my family. So I was wondering-how was the hotel accommodation we booked for you there?
M-Au: I could've stayed there forever. We should book it for next year's conference too! Oh, which
reminds me - I have to write up a report on the other speakers' presentations. I've got to start on
that right now. Let's talk more during the lunch break.
[59 - 61]
W-Am: Hi Ken, hi Julio! How did the art gallery opening go last weekend? Was the client happy
with the marketing materials?
M-Cn: Alfredo? He was very pleased. He said he thought the brochures we designed were one of
the main reasons for such a great turnout.
M-Au: And it's worth checking out the gallery when you have some time. I'm sure Alfredo would
be happy to give you a tour.
M-Cn: Yes, the place is so bright and modern, with a fantastic collection of local works of art.
W-Am: You know, I'm taking a vacation in that area in February. I'll make a point of visiting him
[62 - 64]
W-Am: Hello. Can I still buy a ticket for the 9:05 train to Amsterdam? It's not too late, is it?
M-Cn: I'm sorry. The train leaves in one minute. However, there are trains at 10:50 A.M and 12:30
P.M. There are seats available on both.
W-Am: l'll take the first one. Also, I need to get some work done on my laptop during the trip. Will
there be places to charge my laptop?
M-Cn: Yes, all our seats come with individual electric sockets, so you don't have to worry about
that. Your total is eighty-five euros. Would you like to pay with cash or a credit card?
[65 - 67]
W-Am: Hi, Hank. I'm back from our Product Development Lab. They're wondering how the
taste-test surveys for our new flavors of juice drinks are coming along.
M-Cn: Oh, our market research firm sent us 30 completed surveys from another supermarket testing
site, just this morning.
W-Am: Great. Why don't you get in touch with our advertising agency? If the survey results are
positive, they can be used in our new ads.
M-Cn: Sure-so far the feedback seems good. These 30 surveys came from the Medford Park
supermarket. So we're just waiting on one more set of results.
W-Am: OK. Which supermarket still hasn't sent us their surveys? M-Cn:
That would be Burnside, but they received their product samples late. They expect to send us all
the surveys tomorrow.
[68 - 70]
M-Au: Hello, I'd like to register for this year's garden show. I think it'll be a good way to market
my landscaping business.
W-Br: I'm sure it will be! We have four types of vendor booths. I suggest one of the "Elite" locations.
M-Au: Hmm, those are the most expensive, right? But I will take one of the spots directly across
from the food court. I'm guessing there'll be a lot of foot traffic there. Do I need to pay now?
W-Br: Just a deposit. And I'll give you an information packet in case you have other questions.
PART 4
71.A 72.D 73.C 74.C 75.A 76.C 77.D
78.C 79.B 80.D 81.C 82.A 83.C 84.D
85.A 86.D 87.A 88.B 89.C 90.D 91.B
92.B 93.D 94.A 95.B 96.C 97.C 98.C
99.A 100.B
[71 - 73]
Hi Ms. Balani, this is Mark from Duffie's Bakery. I'm calling about the cake order you placed for
your company's holiday party. I have the order here, but I seem to have misplaced the delivery
instructions. Could you please let me know what time the cake should be delivered, and who the
driver should speak to when he gets to the banquet hall? Our bakery is open until five P.M. this
evening, so please give me a call anytime before then.
[74 -76]
Welcome to this tour of the National Museum of Art. My name is Gerald, and I'll be your tour
guide through our world-famous East Asian Art gallery The museum just completed a
renovation project of this gallery last month, so we now have room to exhibit our East Asian
ceramic collection. Let me remind you that flash photography is not allowed in the gallery. However
the gift shop sells prints and postcards of the art work in the exhibit. It also has a fine selection
of art books. I suggest you stop there before leaving today. The gift shop is located near the main
museum entrance, across from the café.
[77 - 79]
Attention, all employees on the engine assembly line. The maintenance team has found oil
leaking under a conveyor belt, so we'll have to shut down production until the leak can be fixed. We
don't expect the repairs to take long, so ... since your lunch break starts in about 15 minutes, we're just
going to extend lunchtime today from the usual half hour to 45 minutes. Enjoy the extra time, and
we'll see you back at your workstations at one o'clock.
[80 - 82]
Our company's annual health fair will be taking place next week. I'm excited to tell you that this
year you'll be able to meet individually with a nutritionist to ask questions about your diet and get a
personal nutrition plan. What an opportunity! How could you miss this? I hope everyone will have
time to participate. Oh, and we're asking that you sign up ahead of time on the sheet posted in
the break room-we need to know how many of you will be attending.
[83 - 85]
In business news, Speedy Communications has just announced that their newest mobile phone,
the Shadowspeak, will go on the market next month. The Shadowspeak will have all the latest
features, but what sets it apart is the battery, which lasts twice as long as the industry standard.
The company hopes to generate interest in the Shadowspeak with a special promotional event -
the first 100 customers in line at the flagship store will receive a free phone.
[86 - 88]
Wow. Look at the time. It's already 11:45, but that's OK. I promise we will still spend plenty of
time looking at our collection of famous instruments in our display room, which most people say is
the highlight of this tour. But now that we have learned what materials are used to make guitars,
we will move on to the production floor. This is where our craftspeople actually make the
instruments. Before we go through the doors, please make sure your safety goggles and breathing
mask are on properly so that the dust from the woodwork does not get in your face.
[89 - 91]
I know you've all been waiting to find out who our board of directors selected to receive the
Graystone Achievement Award. This award recognizes an employee who's really contributed a lot
to our work here at LC Sportswear. This year we're proud to present the award to Juan Mendez
from the graphic design department. He did an outstanding job creating our new company logo.
This image is what consumers see on every one of our athletic products, and Juan's striking design is
sure to attract more attention.
[92 - 94]
Finally, I wanted to discuss some vacation requests. A number of drivers have asked me for time off
later this month... but you know it's the holiday season. Shipping volumes for the next four weeks
have increased by forty percent. And in fact, we're going to be so busy that we some temporary
help. So, to those who submitted requests, if you want to take a vacation after the holidays, I'm
going to return your request forms to you so you can resubmit them with new dates.
[95 - 97]
I have one final issue to discuss at today's staff meeting. I just handed out a graph summarizing
our shoe store's annual sales data. And, well... I think this information is particularly interesting
since we relocated to a different neighborhood this year. As you might have expected, the relocation
decreased our sales significantly at first. During the quarter we moved, we experienced the lowest
shoe sales of the entire year. That was largely because people in the new neighborhood didn't know
about us. However, thanks to the newspaper advertisements and radio commercials we put out,
business picked up quickly, and we ended the year by making a record number of sales.
[98 - 100]
As mayor of Bloomville, I've called this press conference to announce the city's decision about how
we'll be allocating the remaining funds in this year's budget. We researched the costs of doing various
projects, and it looks like we'll have enough money to fund only one project: adding bike lanes to
the main roadways. I know how popular the library expansion was, but uh, unfortunately, we'll have
to delay that until a later time. I'm now ready to take any questions you have about the budget
about the project itself.
THANK YOU!

Giáo Trình TCB LC - 8.3.2023

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Giáo Trình TCB LC - 8.3.2023

Uploaded by

Copyright:

Available Formats

“… Toeic Camp Bomb là lớp học tâm đắc bậc nhất tại Zenlish, nơi các học viên đã

Zenlish – Học TOEIC 1 Lần là Đạt

1 PART 2.2: WHY – HOW – CAN/COULD 3

2 PART 2.3: YES/NO QUESTION - /OR/ 19

6 PART 3.4: CÁC CÂU HỎI KHÁC 88

7 PART 4: MESSAGE 100

8 ETS ACTUAL TEST 115

LESSON 1 – PART 2: WHY + HOW + CAN/COULD

B. To cancel our reservation B. I have to finish the budget

C. I’ll call everyone else C. No, we haven’t lately

A. It’s supposed to rain A. The sale lasts all week

B. From a bike shop downtown B. It’s being renovated

C. He didn’t write to me C. Mainly clothes and shoes

III – TEST TACTIC

A. I think this dress is too long A. By bus

B. I used to sew quite a bit B. Not often

C. Quite a few years C. On Saturday

III – TEST TACTIC

C. The park has courts, though

13. Mark your answer on your answer sheet.

E – ETS ACTUAL TEST 4

TAPESCRIPT LESSON 1 – WHY + HOW + CAN/COULD

III – MINI TEST

(A) Let me check my schedule. (A) Yes, it’s a compact car.

(A) That would be great. (A) Sure, do you want coins?

(A) I was surprised, too (A) No, I never have.

D – ETS ACTUAL TEST 3

III – YES/NO_MINI TEST 1

VI – YES/NO MINI TEST 2

VI – ETS ACTUAL TEST 5

13. Mark your answer on your answer sheet.

VI – ETS ACTUAL TEST 6

13. Mark your answer on your answer sheet.

TAPESCRIPT LESSON 2 – PART 2: YES/NO QUESTION & /OR/

A – YES/NO QUESTION _ MINI TEST

(A) I like driving to work. (A) Yes, she’s from Japan.

(A) Won’t the highway be faster? (A) I don’t mind waiting.

C – ETS ACTUAL TEST 5

D – ETS ACTUAL TEST 6

LESSON 3 – PART 3.1: CÂU HỎI CHỦ ĐỀ CỦA ĐOẠN HỘI

1. Where does this conversation most likely take place?

2. What are the speakers mainly discussing?

4. When will the staff meeting be held?

5. When will the man probably stay?

6. What is the man’s problem?

- Branch office - Agenda

- Paycheck - Annual budget report

- Extension - Market survey

- Return one’s call - Available

- Security badge - Scheduling conflict

- Bulletin board - Attend the meeting

- Transfer - Meet the deadline

- Identification card - Postpone

- Promote sale - Reschedule an appointment

- Sign a contract - Reach an agreement

- Submit a proposal - Ahead of schedule

- Medical leave - Behind schedule

- Maternity leave - Come up with

- Access card - Office supplies

- Flexible working hour - Copier

- Take a day off - Computer components

- Get out of work - Installation

- Call in sick - Stockroom