Contact
www.linkedin.com/in/magda-
neagu-34a245a5 (LinkedIn)
Top Skills
French
Customer Service
HP
Languages
English (Full Professional)
French (Full Professional)
Romanian (Native or Bilingual)
Spanish (Elementary)
 
Magda Neagu
Landscape Architect
Romania
Experience
Hewlett Packard Enterprise
Customer Service Representative (French)
November 2014 - October 2015 (1 year)
Bucharest, Romania
- Act as a first point of contact for regular, on-going customer accounts and
some "top-tier" customers, on daily operational matters.
- Resolve operational issues that may arise from the end-to-end sales process
(e.g., order status, returns, and deliveries, invoicing, returns, and financial
postsales programs).
- Engage with other functions and organizations to resolve issues (e.g., sales
teams, supply chain, logistics) as they relate to customer support.
- Act as a point of contact for a Order Management and trains team members.
- Contribute to efforts to optimize current processes, often collaborating with
other groups within HP to improve day-to-day activities.
- Represent team as a subject matter expert on internal processes to other
functions and organizations.
- Handle customers with moderately complex issues, including some "top-tier"
customers (customers with strategic importance and complex relationships).
- Communicate with both internal and external customers at the individual
contributor and management levels.
Education
Universitatea „Politehnica” din București
Master's Degree, Industrial and Product Design · (2014 - 2016)
Haute Ecole Charlemagne
Landscape Architecture · (2013 - 2014)
Universitatea de Științe Agronomice și Medicină Veterinară din
București
Bachelor's Degree, Landscape Architecture · (2010 - 2014)
Page 1 of 2
   

Activity
03/14/2022, Muskan Manchanda added candidate to customer care
executive

03/14/2022, Viewed by Muskan Manchanda

  Page 2 of 2