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  • Mariyana Aleksandrova Petrova: Team Leader

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    Mariyana Aleksandrova Petrova is a Team Leader with over 5 years of experience managing teams to achieve sales targets. She currently leads a team of 26 people on the Gtech Project in Barcelona. She has a track record of monitoring team performance, providing feedback, developing improvement strategies, and supporting individual growth. Petrova is seeking a new opportunity to further improve her management skills.

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    Mariyana Aleksandrova Petrova is a Team Leader with over 5 years of experience managing teams to achieve sales targets. She currently leads a team of 26 people on the Gtech Project in Barcelona. She has a track record of monitoring team performance, providing feedback, developing improvement strategies, and supporting individual growth. Petrova is seeking a new opportunity to further improve her management skills.

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    10 views1 page

    Mariyana Aleksandrova Petrova: Team Leader

    Uploaded by

    Alex Vk
    Mariyana Aleksandrova Petrova is a Team Leader with over 5 years of experience managing teams to achieve sales targets. She currently leads a team of 26 people on the Gtech Project in Barcelona. She has a track record of monitoring team performance, providing feedback, developing improvement strategies, and supporting individual growth. Petrova is seeking a new opportunity to further improve her management skills.

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    © All Rights Reserved
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    of 1

    MARIYANA

    ALEKSANDROVA PETROVA
    TEAM LEADER

    PROFESSIONAL SUMMARY EMPLOYMENT BACKGROUND


    I am a Team Leader, managing
    26 people in the Gtech Project. Team Leader German Market
    I am with more than 5 years of Webhelp Gtech Project Barcelona | November 2021 - Currently
    experience in leading teams to sales
    success and archivment of targets. I am
    Account Manager Sales
    seeking for a new
    Neo Premium Investments LTD / Monlinks | 2021 May - 2021 September
    opportunity to further improve and
    grow my managing skills. -Sales Executive

    Team Leader German Market


    LANGUAGE SKILLS Webhelp Gtech Project Barcelona | October 2019 - April 2021
    -Monitor team performance KPI's and quality
    German - excellent communication
    -Provide feedback on agents individual performance
    Spanish - excellent speaker
    -Weekly Business review meetings
    English - excellent communication
    -Develop strategies for improvement of results
    French - basic communication
    -Weekly individual coaching
    Bulgarian - native speaker
    -Daily monitoring SLA result and Csat analysis
    - 1-2-1 individual feedback sessions
    -Participate in the recruitment process
    CORE SKILLS -Support Team in individual growth

    -Self & team motivation


    -Ability to work under pressure Technical Support Advisor
    -Proactively seek to improve processes Webhelp Gtech Project Barcelona | Jul 2018 - September 2019
    and procedures -Maintained client relationship through product support via phone/ chat/ email
    -Flexibility to respond and react to -Managed effectively all incoming incidents in a customer service environment
    changing priorities quickly and efficiently -Gathered information from customers, troubleshooted technical issues
    -Highly organized with attention to detail
    and a commitment to team quality
    -Identify weaknesses, offer solutions & Store Manager
    feedback Comptoirs des Cotonniers Barcelona | November 2015 - Jun 2018
    -High Communication Skills -Sales
    -Team management
    -Strategic and growth oriented
    -Data analysis Store Manager
    Matrix Roses,Catalunya| March 2010 - October 2015
    -Sales

    ACADEMIC EDUCATION
    CONTACT INFO: Textile technical baccalaureate and footwear production
    Plovdiv/Bulgaria
    Mobile: (+34) 672525620
    - Attended from 1994 to 1998
    Email: matrix.es@hotmail.com
    Address: Calle Rossello 370 1-4,
    High School
    08025, Barcelona
    Simmern Hunsrück / Germany
    - Attended from 1990 to 1994

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