CASE ANALYSIS: THE BUSY BOSS

John Gill is a busy man. No matter how fast he works, it seems that he’s always left behind.
Consequently, when an employee brings Gill a problem, he is not good listener. He would open
his mail or answer the telephone, and would constantly glance at his watch while the employee
is talking. In addition, he makes outright judgement and would always dive into conclusion on
any given situation. As a result, John keeps being blindsided by new problems in the
organization that seem to get more and more serious.
Answer the following (2 items x 10 points)
1. Describe the inhibitor/s communication demonstrated on the above scenario.
- Premature judgments, which produce a problem in communication or being
interrupted, and Gill not listening attentively without giving time to the employee
who shares his/her opinions are the inhibitors to communication in this scenario.
Distracted by the things around them, which has an impact on their conversation.
Gill is not a good listener, which affects their contact with the employee, and he
came to a conclusion without knowing or understanding the employee's opinions.

2. Provide suggestion to Gill on how to become an effective listener.

- To be a good listener, keep in mind the most vital aspect: simply listen and focus
solely on the person with whom you're conversing. Distractions should be avoided as
much as possible to avoid misinterpretation. Learn to relate, sympathize, and
demonstrate passion. When you do this, people usually feel better since it creates a
nice and soothing environment. You must, however, maintain silent. Not the other
way around, you're listening to the person.