Bobby Vincent D.

Bentulan BSTM – 3A

Quiz

Case Analysis: The Busy Boss

John Gill is a busy man. No matter how fast he works, it seems that he’s always left behind. Consequently,
when an employee brings Gill a problem, he is not a good listener. He would open his mail or answer the
telephone and would constantly glance at his watch while the employee is talking. In addition, he makes
outright judgment and would always dive into conclusion on any given situation. As a result, John keeps
being blindsided by new problems in the organization that seem to get more and more serious.

QUESTION:
1. Describe the inhibitor/s to communication demonstrated on the above scenario.

ANSWER: The inhibitor/s to communication in the case is, Premature judgments which it causes a problem
in communication or being interrupted. And Gill is not listening attentively without giving time of the
employee who shares his/her thoughts. Being distracted by the things which it affects their communication.
Gill is not an effective listener which it affects their communication with the employee, and he jumped to the
conclusion without knowing or to complete the thoughts of the employee.

QUESTION:
2. Provide suggestions to Gill on how to become an effective listener.
ANSWER: To become an effective listener, Gill should pay attention to the employee. When the employee
having dull conversation or when it is difficult to follow because of voice problems like being in erupted due
to signal and so on, and Gill should try to keep from being distracted by other things. If he applies, it shows
that the more motivated Gill is, the more receptive he is. Listening to what someone says without drawing
premature conclusions is a valuable aid to listening. Premature judgement hampers effective listening.
Listen patiently to what the employee has to say. And give him/her time to complete what he/she has to
say. If the employee sounds frustrated or upset, use empathy. If the employee sounds upbeat, try to hold
onto that positivity by matching their tone. Ask questions to gain more information on points you need to
clarify.