Jose Miguel Vienes Mr.

Pascual Abrazaldo
BSBA-311

08 Quiz 1

Case Analysis: The Busy Boss

John Gill is a busy man. No matter how fast he works, it seems that he’s always left behind.
Consequently, when an employee brings Gill a problem, he is not a good listener. He would
open his mail or answer the telephone and would constantly glance at his watch while the
employee is talking. In addition, he makes outright judgment and would always dive into
conclusion on any given situation. As a result, John keeps being blindsided by new problems in
the organization that seem to get more and more serious.

Answer the following (2 items x 10 points):

1. Describe the inhibitor/s to communication demonstrated on the above scenario.
The inhibitor/s to communication in the case is, Premature judgments which it causes a
problem in communication or being interrupted. And Gill is not listening attentively
without giving time of the employee who shares his/her thoughts. Being distracted by the
things which it affects their communication. Gill is not an effective listener which it affects
their communication with the employee, and he jumped to the conclusion without
knowing or to complete the thoughts of the employee.

2. Provide suggestions to Gill on how to become an effective listener.

To become an effective listener, Gill should pay attention to the employee. When the
employee having dull conversation or when it is difficult to follow because of voice
problems like being interrupted due to signal and so on, and Gill should try to keep from
being distracted by other things. If he applies, it shows that the more motivated Gill is,
the more receptive he is. Listening to what someone says without drawing premature
conclusions is a valuable aid to listening. Premature judgement hampers effective
listening. Listen patiently to what the employee has to say. And give him/her time to
complete what he/she has to say. If the employee sounds frustrated or upset, use
empathy. If the employee sounds upbeat, try to hold onto that positivity by matching their
tone. Ask questions to gain more information on points you need to clarify.