Name: Almie R.

Cortisano Date: 11/08/22

BSHM 3

QUIZ

CASE ANALYSIS: THE BUSY BOSS

John Gill is a busy man. No matter how fast he works, it seems that he's always left behind.
Consequently, when an employee brings Gill a problem, he is not a good listener. He would open his
mail or answer the telephone and would constantly glance at his watch while the employee is talking. In
addition, he makes outright judgment and would always dive into conclusion on any given situation. As a
result, John keeps being blindsided by new problems in the organization that seem to get more and
more serious.

1. Describe the inhibitor/s to communication demonstrated on the above scenario.

In this scenario , the inhibitor / s to communication are premature judgments that cause a
problem communicating or being interrupted . And Gill is not paying attention to the employee
who is speaking up . Things that interfere with their conversation are distracting them . Gill is a
poor listener , which affects their interactions with the employee , and he jumps to conclusions
without knowing or understanding the employee 's viewpoints .
2. Provide suggestions to Gill on how to become an effective listener.
Gill should concentrate on the employee in order to become a good listener . Listen carefully to
what the employee has to say . Allow him / her to finish what he / she is saying . If he does apply
, it shows that the more driven Gill is , the more open he is .