Canggas, Arrica A.

BSAIS 201

CASE ANALYSIS: The Busy Boss

John Gill is a busy man. No matter how fast he works, it seems that he’s always left behind.
Consequently, when an employee brings Gill a problem, he is not a good listener. He would open his
mail or answer the telephone and would constantly glance at his watch while the employee is talking. In
addition, he makes outright judgment and would always dive into conclusion on any given situation. As a
result, john keeps being blindsided by new problems in the organization that seem to get more and
more serious.

1. Describe the inhibitor/s to communication demonstrated on the above scenario.

The inhibitor to communication on the above scenario is premature judgment where
Gill will not listen and makes an outright judgment and would always dive into a
conclusion without knowing and understanding the given situation. As result, of Gills
premature judgment Mr. John keeps being blindsided by problems in the organization
where it led to more and more serious problem.

2. Provide suggestions to Gill on how to become an effective listener.

For Gill to become an effective listener. Gill can remove or set aside the things that can
distract him from listening. For example, he can switch off his computer or hang up his
telephone or remove his wristwatch when his employee is consulting in order to break his
habits that block the communication and most importantly, he should not make an outright
judgment and dive into a conclusion without listening and understanding the given
situation.