Appendix 10 - Typical Quality Plan

PROJECT QUALITY PLAN
Project Name:
Client:
Rev. Date Reason for Issue Prepared by Checked by Approved by

00 12/10/2021 Bid Attachment JMD
PROJECT NAME: CLIENT:
LOCATION:
DATE: 12/10/2021
DOC NO: BCC-TEN-PQP-xxx REV NO: 00
1 SCOPE ........................................................................................................................................................................ 4
2 REFERENCES .............................................................................................................................................................. 4
3 TERMS AND DEFINITIONS ......................................................................................................................................... 4
4 QUALITY MANAGEMENT SYSTEM ............................................................................................................................. 5
4.1 GENERAL REQUIREMENTS ........................................................................................................................................ 5
4.2 DOCUMENTATION REQUIREMENTS ......................................................................................................................... 6
5 MANAGEMENT RESPONSIBILTY ................................................................................................................................ 7
5.1 MANAGEMENT COMMITMENT ................................................................................................................................ 7
5.2 CUSTOMER FOCUS .................................................................................................................................................... 8
5.3 QUALITY POLICY ........................................................................................................................................................ 8
5.4 PLANNING ................................................................................................................................................................. 8
5.5 RESPONSIBILITY, AUTHORITY, AND COMMUNICATION ........................................................................................... 9
5.6 MANAGEMENT REVIEW .......................................................................................................................................... 12
6 RESOURCE MANAGEMENT ..................................................................................................................................... 12
6.1 PROVISION OF RESOURCES ..................................................................................................................................... 12
6.2 HUMAN RESOURCES ............................................................................................................................................... 13
6.3 INFRASTRUCTURE ................................................................................................................................................... 13
6.4 WORK ENVIRONMENT ............................................................................................................................................ 14
7 PROJECT EXECUTION ............................................................................................................................................... 14
7.1 PLANNING OF PROJECT EXECUTION ....................................................................................................................... 14
7.2 CUSTOMER RELATED PROCESSES ........................................................................................................................... 14
7.3 DESIGN AND DEVELOPMENT .................................................................................................................................. 15
7.4 PURCHASING ........................................................................................................................................................... 15
7.5 PRODUCTION AND SERVICE PROVISION ................................................................................................................. 16
7.6 CONTROL OF MONITORING AND MEASURING DEVICES ........................................................................................ 18
8 MEASUREMENT, ANALYSIS, AND IMPROVEMENT .................................................................................................. 18
8.1 GENERAL ................................................................................................................................................................. 18
8.2 MONITORING AND MEASURING............................................................................................................................. 19
8.3 CONTROL OF NON-CONFORMING PRODUCT ......................................................................................................... 21
8.4 ANALYSIS OF DATA .................................................................................................................................................. 21
8.5 IMPROVEMENTS ..................................................................................................................................................... 21
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Documents\Quality\BCC-TEN-PQP-xxx.docx Status: OAJ approved Temp Last Updated: 12/10/2021
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PREFACE
This Project Quality Plan shall be used as reference during the implementation of Contractor’s contract scope
with CLIENT’S NAME, Project Requisition/Contract No. 0000000000 referred herein as “PROJECT NAME &
DESCRIPTION”.
The preparation of this Project Quality Plan is correlated with Building Construction Co. Ltd. (BCC) established
Quality Management System, which describes the management policies and commitment of its resources to support
the effectiveness of the Quality System implementation in all its business operations.
It is therefore expected that those who deal with the performance of this Contract job shall adhere to this
Project Quality Plan and thus, contribute to the attainment of the Company’s expected quality standards and
objectives of the overall Project.
______________________
Engr. Omar Al Jalal

General Manager

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QUALITY POLICY STATEMENT
Building Construction Co. Ltd. (BCC) has an outstanding reputation in the field of construction that engaged
in Civil, Architectural, and Building Construction Business entity in the Eastern Province of Al Khobar.
BCC objective is to provide experience, expertise, capability, and quality services in a manner, which fully
conform to the client’s contractual and regulatory requirements. To achieve this objective, the company establishes
and maintains an effective and efficient Quality Assurance System planned and developed in conjunction with other
management functions. Determination of conformance of work to contract and regulatory requirements is made
based on objective evidence of quality.
BCC brings its rich experience and resources at its disposal into Special building sector. BCC, committed to
meeting its client’s requirements, has taken upon itself, the implementation of a quality system complying with
international standards. The system outlined in this manual meets with the requirements of the International
Standards.
______________________
Engr. Omar Al Jalal

General Manager

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DATE: 12/10/2021
1 SCOPE
The intent of this Quality plan is for the procurement, design, construction, and pre-commissioning of (PROJECT
NAME) in accordance with the CLIENT standards, procedures, and all applicable regulatory requirements.
CONTRACTOR will ensure that vendors, suppliers, fabricators, and subcontractors have in place a Quality
Assurance Program that meets applicable requirements of this Quality Plan including conformity with the
applicable requirements of Engineering Procedure.
The Quality Plan describes a system of procedures and processes encompassing documentations, material,
engineering, procurement, construction, installation, testing and pre-commissioning.
2 REFERENCES
ISO 9000:2015 Quality Management System – Fundamentals and Vocabulary
ISO 9001:2015 Quality Management System - Requirements
3 TERMS AND DEFINITIONS

CLIENT/COMPANY Means “Write Client’s Name”
BIDDER/CONTRACTOR Means Building Construction Co. Ltd. (BCC)
VENDOR Means any person, company, manufacturer, supplier, or sub-supplier having
a contract or purchase order with the CLIENT and/or CONTRACTOR, for the
supply of materials or equipment for facilities, including, when necessary,
services in connection with the installation, testing, pre-commissioning, and
commissioning of any materials or equipment.
Inspection Assignment Package A set of documents that include details of purchased material/equipment
and their quality requirements needed to perform full inspection at the
vendor/sub-vendor facility.
Quality Plan Document specifying which procedures and associated resources shall be
applied by whom and when to a specific project, product, process, or
contract. [ISO 9000]
Quality System Organizational structure, procedures, processes, and resources needed to
implement quality management. [ISO 9000]
Pre-Commissioning Testing of system components for continuity, operability and in the case of
process plants, their ability to withstand operating pressure prior to the
introduction of feedstock or other final products into the facility.
Type Test Test or series of tests directed towards approval of a design conducted to
determine that is capable of meeting the requirements of the product
specifications.
Hold Point Inspection or Test may not proceed without the QA/QC organization
representative in attendance.
Witness Point It defines a point that provides QA/QC organization with the opportunity to
attend the Inspection or Test, at their option.
Shall “Shall” expresses a provision that is binding between two or more parties.
Will “Will” expresses a declaration of purpose or intent by one party.
Should “Should” express a recommendation among other responsibilities.

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4 QUALITY MANAGEMENT SYSTEM
4.1 GENERAL REQUIREMENTS

The CONTRACTOR has established, implemented, maintained, and continually improve a quality management
system, including the processes needed and their interactions, in accordance with the requirements of this
International Standards.
The CONTRACTOR has determined the processes needed for the quality management system and their
application throughout the organization. The processes needed are the following:
• Contract Review
• Mobilization
• Design (by sub-contractor)
• Purchasing
• Construction
• Testing and Pre-commissioning
The following processes are further defined by the following quality objective and implements it entirely.
• Understand full project contractual requirements.

• Mobilize & prepare sufficient personnel for design, procurement, construction, testing, and pre-
commissioning of the project as per the required milestones.
• Coordinate with the Designer for implementation of project requirements and monitors progress
design to appropriate levels for review.
• Procure materials and services that meets CLIENT requirements as well as on-time delivery.
• Construction of the project as per CLIENT’s standards and specification.
• Handover of the project acceptable to the CLIENT.
The above processes and objectives will be achieved by:
• Determining the inputs required and the outputs expected from these processes.
• Determining the sequence and interaction of these processes.
• Determining and applying the criteria and methods (including monitoring, measurements, and related
performances indicators) needed to ensure effective operation and control of these processes.
• Determining the resources needed for these processes and ensure their availability.
• Assigning the responsibilities and authorities needed for these processes.
• Addressing the risk and opportunities as determined in accordance with the requirements of the
“Actions to address risk and opportunities”.
• Evaluating these processes and implementing any changes needed to ensure that these processes
achieve their intended result.
• Improving the processes and the quality management system.
On this project, the subcontractors will be performing work under this Quality Plan. QA/QC Manager will
incorporate the scope of the services performed by the subcontractors into the requirements of this quality
plan. The conformance of the subcontractor to this Quality Plan is subject to periodic internal audits in
accordance with paragraph 8.2.2 of this quality plan. QA/QC Manager will perform such internal audits 15%
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and 60% completion of each project phase. Areas for noncompliance shall be resolved to the satisfaction of
the CONTRACTOR and CLIENT and records maintained.
4.2 DOCUMENTATION REQUIREMENTS

4.2.1 General
The CONTRACTOR has established the following documentation for its quality management system:
• Quality Policy and Quality Objectives

• This Quality Plan
• Documented procedures as shown in Table below
1 BCC-QMS-QP-001 Control of Documents MGT/Departments
2 BCC-QMS-QP-002 Control of Records MGT/Departments
3 BCC-QMS-QP-003 Internal Audit MGT/Departments
4 BCC-QMS-QP-004 Control of Non-Conformance MGT/Departments
5 BCC-QMS-QP-005 Corrective Action MGT/Departments
6 BCC-QMS-QP-006 Preventive Action MGT/Departments
• Planning, operation, and process control documentation such as:

o Inspection & Test Plans (ITP)
o Work instructions
o Records of internal reviews
o Inspection and test reports
o Internal/external audit reports and corrective action
o Other documentation used to ensure effective planning operation and control
• Records
4.2.2 Quality Plan
The CONTRACTOR established and maintained a Quality Plan. The Quality Plan identifies the scope of the
Quality Management System. It includes procedures and documents covering work activities. It includes a
description of sequences and interactions of processes that fall under the scope of the quality management
system.
4.2.3 Control of Documents

The Quality Plan, Referenced Procedures and Inspection & Test Plans are controlled documents. QA/QC
Manager is responsible to ensure the initial issue and subsequent changes are acknowledge by those
authorized to receive the Quality Plan.
A documented procedure (BCC-MGT-QP-001) has been established to control documents required for the
Quality Management System. Project documents will be maintained at the Project office. Access to these
files will be limited to Project Manager, QA/QC Manager, and associated QA/QC personnel.
Project Manager is responsible to review all project documents for conformance to the contract prior to
submitting to the CLIENT. This review will be indicated on the cover sheet of the document with the
signature. If the document requires for different personnel to review, it should be reflected in the cover
sheet in a matrix form together with their signatures. All documents transmitted to the CLIENT will identify
the action to be taken. The document status will be updated based on the response.
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Methods will be used to track the status of transmittals that require action by the recipient.
Document issued for construction will be approved by qualified and authorized individuals as require by the
contract.
As-built documents will be maintained by the Field Engineer at the project site. An index of as-built
documents will be maintained as part of the file. As-built conditions will be recorded on project documents
by markings. As-built shall be marked in red for additions or changes, and green for deletions. All documents
will be verified for accuracy by the QA/QC Manager or his assignee and will be transmitted to the CLIENT by
the Project Manager at the end of the project.
Only the latest authorized issue of project documents will be available for use by contractor personnel.
Documents not authorized for use, voided documents or superseded documents will be marked and placed
in a different file at a different location to prevent use.
Project Manager is responsible for reviewing the contract and identifying submittals and deliverables to be
transmitted to owner or consultant.
Controls will be established to track the status of any item on the list that requires authorization or approval.
These items will not be released until approved or authorized.
A copy of the approved quality plan, procedures and Inspection & Test plans for use will be available at all
locations where work is undertaken for this project.
4.2.4 Control of Records

A documented procedure to control the identification, storage, retrieval, protection, retention, and
disposition of quality records will be established.
Project records will be stored in suitable environment to prevent damage or deterioration and to prevent
loss. Records will be filed by subject, date, file category, etc.
An index of project records will be part of the file. Responsibility for the accuracy and completeness of the
records is assigned to QC Manager. Access to records will be under the control of Project Manager. Removal
of records to a location other than the immediate area where the file is located will be restricted to
authorized persons like Project Manager, Project Engineer and QC Manager. Measures to identify removed
files and their current location will be maintained.
Project Manager will identify those records to be transmitted to the CLIENT upon completion of the project
and transmit the appropriate records. CONTRACTOR records that provide evidence of conformance to
requirements and of the effective operation of the contractor’s quality management system will be
identified, stored, protected, and retained. Retrieval will be controlled. Project Manager is responsible for
identifying the records to be retained, retention time, disposal method, and for arranging for their
protection and controlled retrieval.
5 MANAGEMENT RESPONSIBILTY
5.1 MANAGEMENT COMMITMENT

The top management of the CONTRACTOR is committed to the development and improvement of the quality
management system by:
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• Communicating the importance of meeting CLIENT as well as regulatory and legal requirements.
• Establishment of a quality policy as defined in paragraph no. 5.3 of this Quality Plan.
• Ensuring that the company level objectives are established.
• Conducting management reviews in accordance with paragraph no. 5.6 of this Quality Plan
• Ensuring the availability of necessary resources in accordance with Section 6 of this Quality Plan.
5.2 CUSTOMER FOCUS

CONTRACTOR ensures CLIENT satisfaction by:
• Reviewing contractor requirements, Quality Management System, and procedures for compatibility
and submit modifications as appropriate.
• Allocating trained and qualified staff resources in accordance with the project requirements.
• Schedule and reporting progress in sufficient detail to control project cost.
• Training personnel as required.
• Performing management reviews and internal quality audits as specified in paragraph 4.1.
• Establish a program for problem identification and resolution and problem prevention.
• Maintaining data control system and records of project activities.
5.3 QUALITY POLICY

The CONTRACTOR ensures that the quality policy statement on (Page 3)
• Is appropriate to the purpose of BCC.

• Includes a commitment to comply with the requirements and continually improve the effectiveness of
the quality management system.
• Provides a framework for establishing and reviewing quality objectives
• Is communicated and understood within BCC and
• Is reviewed for continuing suitability.
5.4 PLANNING
5.4.1 Quality Objective
Top Management of CONTRACTOR ensures that the quality objectives, specified in paragraph 4.1 including
those needed to meet requirements for this project, Quality Management System is established at relevant
functions and levels within BCC. The quality objectives are measurable and consistent with the quality policy.
Measurements of these objectives are reviewed in Management Meetings.
5.4.2 Quality Management System Planning

The elements that comprise the quality planning process are this Quality plan, Inspection & Test Plans,
project organization charts that prescribe personnel allocations and mobilizations, titles of individuals,
subcontractors necessary to complete the Work, and the integration of quality improvement initiatives
described in paragraph 5.6 Management Review and 8.2 Monitoring and Measuring.
The integrity of the quality management system is maintained through proper document amendments when
changes to the quality management system are planned and implemented.

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5.5 RESPONSIBILITY, AUTHORITY, AND COMMUNICATION
5.5.1 Responsibility and Authority
The CONTRACTOR is organized in the following manner:
• General Organization Chart (see Appendix ####)

Project Manager is responsible for maintaining the project organization chart. He shall have organizational
authority at least to that of the line managers responsible for the execution of the work.
All QC personnel will functionally report to the QA/QC Manager. While assigned to the project, quality
personnel will be dedicated to the work and perform no other function on this project.
Project Management Team of the CONTRACTOR in coordination with the CLIENT has the overall authority to
administer the Project Site Management and fully supported by the key personnel, i.e.:
5.5.1.1 Project Manager

The Project Manager has overall authority and responsibility for all aspects of the Project. His
responsibilities include but are not limited to the following:
• Representation of CONTRACTOR towards CLIENT for all matters relating to the Contract.
• Overall management of the project activities and control of the related personnel.
• Approval of the Project master Schedule and control of its fulfillment.
• Implementation of any step which may be required to prevent or minimize delays, budget over-
running, conditions adverse to quality objectives.
• Submittal of progress reports.
• Maintenance and coordination of contacts with the local authorities for all matters related to work
execution.
The above task will be achieved by coordinating activities of the Project Personnel.
5.5.1.2 Project QA/QC Manager

The Project QC Manager directs activities of the Project Quality Organization, reporting directly to the
General Manager. His responsibilities include but are not limited to:
• Preparation, review, updating and distribution of the Project Quality Plan.

• Issue of Project Quality procedures, Project Inspection and Test Plans and forms.
• Review of Quality documentation issued by BCC.
• Assignment of Quality related task within the framework of the project.
• Review of Inspection Reports and related Non-Conformance Reports.
• Evaluation of Suppliers/Sub-contractors Quality Systems verification by means of planned Quality
Audit that the established Quality Program is being implemented by Subcontractors.
• Verification by means of a planned Quality Audit that the requirements set in the Quality Plan is
met.
• Determining and reporting to the Project Manager the principal causes of quality losses.
• Determining with the Project Manager where improvements are required and where necessary,
recommending corrective action.

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• Review and approve as necessary, quality related procedures.
5.5.1.3 Project Control Manager
The Project Control Manager is responsible for control aspects of the project. His responsibilities include
but are not limited to:
• Preparation of scheduling and cost control procedures in conformance with the requirements of
CLIENT and with the in-house standards.
• Preparation in collaboration with the Project Manager and updating of the Project Master
Schedule.
• Monitoring the progress of the Project activities, indicating where corrective actions are required.
• Preparation of the Progress Reports for the Project management and for the CLIENT.
• Monitoring of the Project financial performance and updating of the budget.
• Assistance to the Project Manager in assessment of cost and time impact of work changes.
5.5.1.4 Construction Manager
The Construction Manager directs and coordinates the engineering activities pertinent to execution of the
Project. His responsibilities include but are not limited to:
• Ensure the interdisciplinary coordination of the various specialist design groups and optimization
of solutions.
• Verify the compliance of design with the Project quality requirements and contractual obligations.
• Ensure the timely availability of pertinent technical documents as per established document
release schedule.
• Promote any steps which may be required to prevent or minimize delays of engineering activities.
• Analyse changes in Scope of Work and assist the Project Manager/Project Control Manager in
assessing the relevant costs and implications.
• Issue of Purchase Request for material and/or equipment related to the Project.
5.5.1.5 HSE Manager
He is in-charge of Safety, Health & Environmental Management implementation at the project site. His
responsibilities include but are not limited to:
• Coordinate safety orientation onsite and ensure that it is given

• Attend kick-off meeting with the CLIENT to discuss the necessary issues related to CLIENT Safety
requirements.
• Analyse, approve, and implement the CONTRACTOR HSE Program
• Prepare emergency plan for the site including safety signs, posters, warnings, etc.
• Prepare orientation talks and organize safety training programs.
• Carry out inspections to ensure compliance with the HSE Program as well as with the Local &
National regulations.
• Carry out risk assessment to take the necessary measures to prevent them.
• In the event of an accident, prepares immediate investigation and accident reports for both site
and government bodies.
• Prepare periodic safety reports and ensuring their distribution in a timely manner.

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• Prepare Safety Final Report
5.5.1.6 Superintendent
He is responsible for coordinating and solving problems that may arise in connection with revision or
updating of field engineering during performance of the Work assigned to CONTRACTOR. His
responsibilities include but are not limited to:
• Monitor implementation and adequacy of the construction/installation procedures established for

the project.
• Receipt of all the technical documentation on site. Filing, reproducing and distribution of all
technical documents required for performance of the Work.
• Updating and revision of the drawings according to amendments and modifications carried out in
field.
5.5.1.7 Quality Control Engineer
His responsibilities include but are not limited to:
• Managing Quality Control functions for the Project including planning of Quality Control
Inspections and preparation of reports.
• Controlling corrective actions.
• Monitor inspection progress, review reports and documentation and verify, upon completion of
the work, that all requirements have been met and that the required Quality records have been
collated and filed.
• Monitoring on a day-to-day case CONTRACTOR project complaints with the approved quality plan.
• Following a suitability start and approved procedure for the formal control of deviation/waivers
from the job specification.
5.5.1.8 Document Controller
The Document Controller will manage all the information concerning the project. His responsibilities
include but are not limited to:
• Promote the formal management of the information system. Interface with peripheral units and
sites to activate training on the use of the info system.
• Record and manage incoming and outgoing correspondence.
• Distribute documents in a “controlled” manner.
• Organize the correspondence archive and make sure that this is aligned with the one on site.
5.5.2 Appointing a Quality Manager/Management Representative
The CONTRACTOR has assigned the QA/QC Manager as the management representative for quality on this
project. He will ensure the quality system is established, maintained, and implemented and will report to top
management monthly and make recommendations for quality system improvements. Reports will be issued
in writing to top management and maintained in an open status until the resolution of outstanding items.
The management representative for quality will assure that the project team is aware of CLIENT
requirements regarding the project.

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5.5.3 Internal Communication
The QA/QC Manager/Management Representative ensures the processes of the quality management
system, and their effectiveness are communicated throughout the organization by distribution of audit
reports, management review procedures, works instructions, etc.
5.6 MANAGEMENT REVIEW

5.6.1 General
The CONTRACTOR top management will review the Quality Management System at least once every six
months to ensure suitability, adequacy, and effectiveness. The QMS, quality policy, quality objectives will be
evaluated for any needed change. Records of this reviews will be maintained.
This project Quality System review is normally incorporated in CONTRACTOR’s Quality Management Review
Meeting which is chaired by the General Manager which also highlights the results of the Internal Quality
Audits conducted at the project. The QA/QC Manager (Head Office) prepares the agenda & outcome of the
Management Review Meeting covering the necessary action plans for the quality system improvements.
The project internal audit is the source information and/or part of the Management Review results and
recommended actions to be presented/submitted to the CLIENT.
5.6.2 Review Input

Management reviews will utilize:
• Internal and external quality audit results

• Customer performance evaluation
• Process performance and product conformance results
• Preventive and corrective action status
• Follow up on actions from previous management reviews
• Other changes that could affect the QMS
5.6.3 Review Output
Results of management reviews will be recorded and address as appropriate:
• Improvements in the QMS and its processes

• Improvements in project related to CLIENT requirements
• Resource needs
Action items should be followed up on at subsequent management reviews to ensure enclosure. A copy of
the results of this Management Review will be forwarded to CLIENT within two weeks after the management
review meeting.
6 RESOURCE MANAGEMENT
6.1 PROVISION OF RESOURCES

Project Manager is responsible to assess organizational and project needs including oversight functions and
develop resource requirements in order to assure resources necessary to implement and improve the
processes of the QMS and address CLIENT satisfaction issues are provided in a timely manner.

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6.2 HUMAN RESOURCES
6.2.1 General
The CONTRACTOR will assign personnel to the project in accordance with CLIENT requirements and the
contract. The assigned personnel should be competent based on applicable education, training, skills, and
experience. All personnel assigned to this project will meet the minimum qualification and experience levels
specified in the contract. Project Manager is responsible to review the contract to determine any CLIENT
requirement for competency level of personnel assigned to the project and ensure that assignment of
personnel including subcontractors meet the requirements. Resumes/CVs of all quality personnel including
subcontractor quality personnel will be submitted to CLIENT for review and approval at least two weeks
prior to the start of the work. All procedures and personnel qualifications for special processes shall be
submitted 30 days prior to the start of work.
CONTRACTOR will provide monthly a listing of approved personnel forecast to be mobilized in the next 60
days as well as list of personnel to be demobilized in the next sixty days.
CONTRACTOR planned staffing levels will comply with the CLIENT approved quality plan. Reduction from
required level of quality personnel will require CLIENT written approval.
Anticipated changes in personnel due to vacation, temporary assignments or resignations will be advised to
CLIENT at least 30 days in advance of the scheduled absence. All other changes such as for illness and
emergency leaves will be advised as soon as possible.
6.2.2 Competence, Awareness, and Training

The CONTRACTOR will:
• The CONTRACTOR has developed position descriptions for those personnel performing activities
affecting quality that identify competency requirements. Project Manager maintains the latest issue
of position description
• Project Manager is responsible to identify training needs and assure training is performed. Personnel
lacking required competencies will receive training such as formal, informal, or on-the-job.
CONTRACTOR will provide training as deemed appropriate to satisfy competency needs or utilize
external training resources.
• CONTTRACTOR will evaluate the effectiveness of the training through periodic internal audits, review
and analysis of employee generated errors, omissions, rework, and nonconformities.
• CONTRACTOR employees and subcontractor will be made aware of the project quality requirements
and how their work activities contribute to the achievement of quality objectives.
• CONTRACTOR will maintain records of education, training skills, and experience for personnel
effecting quality. QA/QC manager is responsible to ensure appropriate record including records of
training activities and subject matter of the training are maintained
6.3 INFRASTRUCTURE
The CONTRACTOR provides a work environment suitable for it to achieve its business objective and satisfy
project requirements. Adequate workplace and associated facilities, equipment, hardware, software, and
support administrative services will be provided as required for the project. Accessibility to computers,
appropriate software and other tools will be issued to authorized personnel.

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6.4 WORK ENVIRONMENT
This section is addressed in the Health, Safety and Environment Program.
7 PROJECT EXECUTION
7.1 PLANNING OF PROJECT EXECUTION

The CONTRACTOR will plan and document the project execution process. The documentation for project
execution is stated in paragraph 4.2 of this quality plan.
In planning of project execution, CONTRACTOR determines the following as appropriate:
• Quality objectives and requirements for the project

• The need to establish processes, documents, and provide resources specific to the project
• Required verification, validation, monitoring, measurement, and inspection activities specific to the
project and the criteria for acceptance
• Records needed to provide evidence that the realization processes and resulting work meets the
requirements.
Records attesting to conformity of process and resulting work will be maintained by QA/QC Manager. Records
include:
• Inspection reports and certificate

• Disposition reports
• Internal quality audit results and closures
• Records of management reviews
Project acceptance by CLIENT will be documented by Mechanical Completion Certificate (MCC).
7.2 CUSTOMER RELATED PROCESSES

7.2.1 Determining Project Requirements
The CONTRACTOR will review the contract agreement to determine CLIENT requirements. The Project
Manager will evaluate this requirement and determine any additional requirements including regulatory and
legal ones, which may not have been identified by the CLIENT, and need to be implemented to support the
delivery of the work.
7.2.2 Reviewing Project Requirements

The CONTRACTOR has assigned the responsibility to review the contract to the Project Manager. He shall
ensure that the requirements are understood, and that we have the capability of performing the work. He
will ensure that any agreed-to changes have been incorporated. The review will be documented, and records
will be maintained.
Changes to contracts will be controlled. The Project Manager is authorized to accept changes to contracts,
identify any restrictions or levels of acceptance.
Changes will be documented and issued to all staff responsible for execution of the original contract by the
Project Manager.

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7.2.3 Customer Communication
Project Manager is responsible to establish and maintain communication with the CLIENT Representative
regarding engineering, procurement inspection, or construction/pre-commissioning activities. He will have
weekly meetings with the CLIENT Representative.
Project Manager is responsible for evaluation of CLIENT feedback/complaints and responding to them.
7.3 DESIGN AND DEVELOPMENT

“This Section is Not Applicable”
7.4 PURCHASING
7.4.1 Purchasing Process
Where subcontractors and suppliers are engaged to work on this project, their capability to perform the
assigned scope of work is evaluated by Project Manager in accordance with the contract requirements.
Physical surveys, when needed will be performed by a qualified auditor and supported by a technical
specialist for the equipment under consideration. Except as provided in the contract, evidence of
qualification of subcontractors and suppliers will be provided to the CLIENT.
Records of subcontractor and supplier performance will be maintained by Project Manager. Subcontractors
and suppliers with a record of poor performance will be excluded from future consideration. Evaluation
criteria are defined. Evaluation of subcontractor and supplier performance will take place on a regular basis.
Project Manager is responsible to follow up on identified areas of poor performance.
7.4.2 Purchase Information

In accordance with the contract, purchase orders with subcontractor and suppliers will define service or
product requirements, quality management system requirements, applicable procedures, and processes,
equipment, and personnel qualifications in sufficient detail to ensure the work performed meets the
purchase order requirements. All requisitions will be reviewed by Project Manager for technical and quality
requirements prior to submitting to the CLIENT for review.
7.4.3 Verification of Purchased Products

Work performed by the suppliers and sub-suppliers will be reviewed for conformance to the contract
requirement and accepted by the Project Manager and documented by Procurement Manager.
Project Manager is responsible to ensure that the equipment and materials ordered for this project under
this contract meet contract requirements and are delivered on time. The following steps will be taken to
ensure that the suppliers can provide appropriate items:
• Supplier suborders will be reviewed for conformance to the original purchase order requirement and
document.
• The manufacturer/supplier quality program in accordance with ISO 9001:2015 will be verified by the
Project Manager.
• Manufacturer/supplier capabilities to supply items that meet technical requirements in a timely
manner will be evaluated. Once fabrications start, progress will be reported on a weekly
inspection/fabrication status report to CLIENT.

LOCATION:
DATE: 12/10/2021
• Materials/equipment that needs detailed Inspection and Test Plan as per contract requirements will
be prepared by suppliers and submitted to the CLIENT with the Inspection Assignment Package three
weeks prior to start of fabrication.
• Applicable supplier process control procedures (i.e., welding, heat treatment, NDT, refractory
installation, PMI) will be reviewed by QA/QC Manager and submitted to the CLIENT as required.
• Equipment/material delivered for use on the project will be inspected by QC Engineer at the
supplier/sub-supplier facilities. Rejected material will not be allowed to ship. Materials that don’t
need to be inspected prior to delivery, will be inspected upon receipt at site. Non-conforming
material shall be returned to originator or marked in a manner that will prevent its use.
• Records of supplier inspections will be prepared following each inspection or weekly for resident
inspectors and submitted to the CLIENT.
• Inspection Disposition Reports will be prepared within two weeks following release to ship material
and submitted to the CLIENT.
7.5 PRODUCTION AND SERVICE PROVISION

7.5.1 Control of Production and Service Provision
The CONTRACTOR has established the following controls applicable to construction and construction
management activities. These activities are reflected in the detailed Inspection and Test Plans and form part
of this Quality Plan.
• Activities are planned.

• Activities are scheduled.
• Acceptance criteria are defined.
• Adequate resources (tools, equipment, trained personnel) are available to perform work.
• The work environment is safe and conforms to health and safety requirements in the contract.
• Methods are employed to monitor resource expenditure against expected results.
• Procedures, work instructions, and/or installation instructions are available to the workforce.
• Standards of workmanship are implemented.
• Where required, licensed, or certified personnel are assigned to the project to perform activities
requiring such license or certification.
• A program to monitor the effectiveness of these process controls is in place and implemented.
• Criteria for release, approval, and acceptance are established.
7.5.2 Validation of Process for Production and Services
The validation of the design is the constructed project that satisfies the CLIENT requirements.
The validation of certain construction processes can only be ascertained when load is applied, or operation is
initiated. For the project, these includes:
• Welding
• Heat Treatment
• Non-Destructive Testing (NDT)
• Positive Material Identification (PMI)
• Structural concrete placement
LOCATION:
DATE: 12/10/2021
• Paving and asphalting
• Coating
• Bolt tensioning
• High voltage cable splicing/termination
• Cable and conduit seal installation
• Fibre optic cable installation
The CONTRACTOR assures these processes can achieve planned results through:
• Process qualification
• Equipment and personnel qualification
• Defined methods and procedures
• Records shall be maintained, and revalidation performed as necessary
• To the extent traceable in a contract requirement, CONTRACTOR will develop and maintain a system
for unique identification of the work or batches. QA/QC Manager is responsible for implementing
the system and retaining appropriate records. Non-confirming material will be identified or removed
to prevent inadvertent use.
7.5.3 Identification and Traceability
CONTRACTOR will develop and maintain a system to identify, design, or report documents so they remain
traceable to their originator and contain customer identification, as may be required by the contract.
CONTRACTOR will develop and maintain a system to identify construction materials and equipment to the
extent required by the contract or applicable codes and standards. Non-conforming material will be
identified or removed to prevent inadvertent use.
To the extent traceable in a contract requirement, CONTRACTOR will develop and maintain a system for
unique identification of the work or batches. QA/QC Manager is responsible for implementing the system
and retaining appropriate records. Non-confirming material will be identified or removed to prevent
inadvertent use.
7.5.4 Client Property

The CONTRACTOR will develop a system to receive, log, and maintain CLIENT – supplied documents, data,
material, or equipment. Project Manager is responsible for this function and will advise the CLIENT
Representative of any items that are unsuitable for use, lost, or damaged.
All CLIENT supplied material will be inspected against shipping documents for accuracy and damage by
QA/QC Manager and stored in such a way to prevent damage or deterioration.
The Project Manager is responsible for the final disposition of supplied items at the conclusion of the project
in accordance with contract requirements.
7.5.5 Preservation of Material and Equipment

During the development of the plans and specification, the CONTRACTOR will evaluate construction material
and equipment and include in the plans and specifications any requirements for handling, storage,
packaging, preservation, and delivery necessary to ensure requirements are met. Procurement Manager is
responsible for this activity. Equipment suppliers will be requested to provide storage and preservation
procedures for purchased equipment.
LOCATION:
DATE: 12/10/2021
QA/QC Manager will review the construction contract and ascertain through the inspection process that
requirements for handling, storage, packaging, preservation, and delivery necessary to ensure requirements
are being implemented by the contractor, subcontractor, and suppliers. Non-conforming conditions will be
documented.
CONTRACTOR will establish, maintain, and implement a program for handling, storage, and preservation of
equipment and material for this project.
7.6 CONTROL OF MONITORING AND MEASURING DEVICES

CONTRACTOR and Subcontractor will establish, maintain, and implement a written program to identify,
control, and calibrate measurement and monitoring devices used to assure conformity of work as required by
the contract. The program will contain the following elements:
• Identification of what equipment needs to be monitored assured.

• Identification of equipment and instruments that require calibration to maintain capability.
• Listing of such equipment and instruments, frequency of calibration, and evidence calibration took
place. Calibration frequency will be based on the most stringent of CLIENT standards, other applicable
standards, or manufacturer recommendations. If no standards apply, the calibration cycle shall not
exceed six months.
Unless equipment calibration is performed by the manufacturer or a CLIENT approved agency, the following
will apply:
• Availability and use of calibration instructions, manufacturers’ instructions, codes, or nominal

standards for calibration.
• A program of corrective actions to repair or replace items that do not meet acceptance criteria.
• A program to ensure measuring and monitoring devices are protected from damage deterioration
and unauthorized alterations of settings.
• A program of corrective actions for previously accepted work if defective equipment and
instruments were used to inspect or test the work.
• Confirmation that computer software used as a basis of product acceptance is acceptable for the
intended application. Confirm prior to use and as necessary thereafter.
• Records to demonstrate calibration and verification.
8 MEASUREMENT, ANALYSIS, AND IMPROVEMENT
8.1 GENERAL
The CONTRACTOR has defined, planned, and implemented the following measurement, monitoring, analysis
and improvement activities to assure conformity and achieve improvement.
• Customer satisfaction surveys

• Internal audits
• In-process reviews/inspection/tests
• Control of nonconformities
• Data analysis
• Corrective, preventive, and improvement activities
LOCATION:
DATE: 12/10/2021
8.2 MONITORING AND MEASURING
8.2.1 Customer Satisfaction
The CONTRACTOR has developed the following methods to obtain data and monitor customer satisfaction
• CLIENT/Customer feedback through survey

• Formal business correspondence letters
• CLIENT/Customer feedback during weekly meetings and through minutes of meeting
• CLIENT/Customer satisfaction score
8.2.2 Internal Audit
The CONTRACTOR has established, and will maintain, implement an internal quality audit program to verify
that quality activities and related results comply with planned contractual arrangements and to determine
the effectiveness of the quality program and associated procedures. The internal quality program has the
following attributes:
• Internal procedures govern these activities

• Internal audits will be scheduled based on requirements in the contract. The schedule will be
transmitted to the CLIENT representative within 30 days of the effective date of the contract.
• Personnel conducting internal audits are capable of objectivity and impartiality in conducting audits.
They will not audit their own area.
• Reports of internal audit results will be generated and issued to affected departments. Company
management and CLIENT will receive copies of report within two weeks of audit completion.
• Corrective action will be monitored and brought to a close.
• Follow-up internal audits will be conducted as appropriate, to ensure implementation of corrective
action, and the results reported to CONTRACTOR management and CLIENT.
• The activities of subcontractors working under this quality management system will be included in
the audit program.
• The activities of subcontractors working under their own quality management system will be
audited. As a minimum, such subcontractor quality audits will be conducted every six months.
• QA/QC Manager is assigned responsibility to implement the internal quality audit program.
8.2.3 Monitoring and Measuring of Processes
The project execution processes describe in Section 7 of this Quality plan necessary to achieve CLIENT
requirements are measure and monitored as follows:
• Reports of Internal Quality Audits

These are operational deficiencies or non-conformities reported by assigned internal quality auditors
during internal audits to various production and functional support units.
• Construction Punch List

Highlights observed items of non-conformities or deficiencies to specified contract requirements
when job is nearing completion. It is only confined to major ones that cover gross violation to
work/item specific criteria of acceptance and/or job specification on its observed completed stage of
production/installation.

LOCATION:
DATE: 12/10/2021
• Project Logbooks
Logbooks are normally maintained at project site. QA/QC Engineer will review logbook entries on
daily basis and pursue immediate resolutions or corrective actions on any observed negative
remarks.
• Non-Conformance Reports
This is used in documenting and seeking resolution to identified non-conformities. It describes the
nature of non-compliances/CLIENT complaints which can be classified as:
o Non-fulfillment of a specified requirement in accomplishing a particular task/item of work.

Or a particular product.
o Deviation from the standard or normal industry codes and practices, which in some cases
are not explicitly prescribed in the pre-planned arrangement of performing task that will
lead to a defective job/product.
8.2.4 Monitoring and Measuring of the Work
CONTRACTOR will establish, maintain, and implement a program to control the development, review, and
release of designs that are in conformance with CLIENT requirements. The program will be controlled by
written procedures, instructions, or checklists as appropriate. Results will be recorded, authenticated, and
distributed in accordance with written procedures.
The measurement, monitoring, and acceptance of the design if included in the contract are addressed in the
design and development section.
CONTRACTOR will establish, maintain and implement a program to control procurement, inspection and
acceptance of equipment, material, and construction activities performed by CONTRACTOR’s own work
forces or its subcontractors. Records will be maintained.
QA/QC Manager will ensure that incoming equipment and materials are inspected and accepted for project
use prior to incorporation into construction. When material is received without Inspection Released, the QC
Engineer will perform inspection against the purchase order requirements and verify that the equipment and
material meet the specified standards. The process will be documented.
During the construction QC Engineer will inspect the quality of the construction effort through regular
inspections of the work in progress, as agreed to in the respective Inspection and Test Plans, approved by
CLIENT. Activities will be recorded via inspection and test reports attached to the relevant procedures and
work instructions and acceptance verified against written acceptance criteria obtained from applicable
contract documents or referenced codes and standards. QC Engineer will notify CLIENT by initiating Request
for Information (RFI) for all inspection points coded as Witness or Hold.
Testing, if required in the contract, will be performed by qualified personnel to written procedures, with
acceptance criteria defined and results identified and transmitted to CLIENT.
All test results will be documented of forms appropriate for the tests and dated and signed by the test
personnel. Results will be issued as required by the contract.
QC Engineer is responsible to supervise and accept or reject all contractor-performed inspections and tests.

LOCATION:
DATE: 12/10/2021
8.3 CONTROL OF NON-CONFORMING PRODUCT
CONTRACTOR has a program to detect and correct nonconforming conditions in design and relating to work
output of its own staff or others under contract to the CONTRACTOR.
Any nonconformance discovered by outside sources will be processed by QC Engineer.
During procurement and construction, any conditions that do not meet contract requirements and that
cannot be corrected by the end of the workday will be rejected and documented
To effectively handle the NCR and to keep track of activities covering resolutions to non-conformities on
issued NCRs to various addressees responsible for the Corrective/Preventive actions, QA/QC Manager
maintains a “Register of Non-Conformance Report (NCRs) and Status”. This register will be updated regularly
to show in summary the status of outstanding and closed NCRs at current date. QA/QC Manager will submit
the “Register of Non-Conformance Reports and Status” for management review along with all the copies of
NCR/Customer complaints.
CLIENT will be copied of all CONTRACTOR and subcontractor bon-conformance reports within 48hours of issue
and prior to closing of the NCR.
Corrective action will be implemented as described in paragraph 7.3.
8.4 ANALYSIS OF DATA

The CONTRACTOR collects and analyses appropriate data to determine the suitability and effectiveness of its
quality management system and to identify where improvements can be made in the quality management
system.
The following data are gathered and analysed, QA/QC Manager is responsible for the effort and to ensure
closure where QMS improvements are warranted.
Identify the data and analysis methods that will be used, consider:
• Customer satisfaction/dissatisfaction
• Conformity of products to requirements
• Measuring and monitoring data
• Trends of both positive and negative compliance
• Internal quality audit data
• Other as applicable
8.5 IMPROVEMENTS
8.5.1 Continual and Improvement
The CONTRACTOR facilitates continual improvement of the quality management system acting upon the
following:
• Quality policy changes

• Goal/objective changes
• Implementation of the results of management review and audit findings
• Analysis of non-conformities
LOCATION:
DATE: 12/10/2021
• Corrective action and preventive actions implemented
CONTRACTOR will establish measurements system and track performance for any CLIENT specified
improvement initiatives in accordance with the requirements of the contract.
Project Manager is responsible to assure implementation of this planning for improvement effort.
8.5.2 Corrective Action

The CONTRACTOR has established a corrective action program to eliminate the causes of the non-conformity
and prevent its recurrence.
Corrective action will be appropriate to the severity of the non-conformity identified.
A documented procedure for corrective action has been established and is included in this quality plan.
The procedure addresses non-conformity identification, cause determination, action to prevent recurrence,
identifying and implementing the corrective action, recording results, determining if the corrective action
was implemented and effective in resolving the non-conformity.
8.5.3 Prevent Potential Non-conformities

The CONTRACTOR has a program of preventive action, which anticipates the potential causes of non-
conformities and works to reduce or eliminate these potential causes.
A documented procedure for preventive action has been established and is included in this quality plan.
The procedure identifies potential non-conformities, their probable cause, determination of preventive
action needed, implementation of preventive action, and determining if the preventive action was effective
in preventing the non-conformity.

QUALITY PROCEDURE
CONTROL OF DOCUMENT
BCC-QMS-QP-001

SECTION: DOC. NO. BCC-QMS-QP-001
REV. NO. 00
QUALITY PROCEDURES DATE 25/10/2021
SUBSECTION: CONTROL OF DOCUMENTS PAGE 1 of 5
1 PURPOSE ................................................................................................................................................................... 2
2 SCOPE ........................................................................................................................................................................ 2
3 DEFINITION OF TERMS .............................................................................................................................................. 2
4 RESPONSIBILITIES ...................................................................................................................................................... 2
5 PROCEDURE DETAILS ................................................................................................................................................ 3
6 GUIDELINES ............................................................................................................................................................... 4

Documents\Quality\BCC-MGT-QP-001.docx Status: OAJ approved Temp Last Updated: 12/10/2021
REV. NO. 00
1 PURPOSE
The purpose of this procedure is to ensure that all documents needed for the quality management system are
kept up-to-date and are readily available for use by those who need them.
2 SCOPE
This procedure applies to all internal and external documents identified by the organization as required by the
quality management system.
3 DEFINITION OF TERMS
Document Information and its supporting medium.
The medium can be paper, magnetic, electronic, or optical computer disc,
photograph, or a combination thereof.
Type of documents:
• Quality Manual
➢ Scope of the QMS
➢ Description of processes and their interactions
➢ Mandatory procedures (or reference to them)
➢ Other procedure requires by the QMS (or the reference to them)
➢ Organizational background
➢ Quality Policy
➢ Quality Objectives
➢ Glossary/Definition of Terms
• Specifications
Internal Document A document generated by the Company.
External Document A document received by the Company from external sources.
Uncontrolled Copy A document copy not subject to further document control after it is issued.
Document Master List A list that identifies the documents required by the quality management system.
4 RESPONSIBILITIES
QMR “Quality Management Representative” reviews and approve documents included in
the Quality Manual; approves the Company-wide distribution of external
documents.
Unit Manager Reviews and approves internal documents needed by his Unit, process or function;
approves distribution of copies of external documents pertaining to his process or
function.
Document Controller Ensures that the controls provided in this procedure are effectively implemented
throughout the Company.
Maintains the Central Document Master List, listing all the controlled documents of
the organization.
Unit Document Ensures that documents needed by the Unit are properly maintained and are readily
Controller available.
Maintains the Unit Document Master List, listing all the controlled documents held
by the Unit.
Document Originator Prepares draft of new or revised Internal document; Receives new or revised
external document from source.
Document Copy Receives new or revised documents from Document Controller or Unit Document
Holder Controller and maintains copies.

REV. NO. 00
5 PROCEDURE DETAILS
5.1 NEW OR REVISED INTERNAL UNIT DOCUMENTS

REV. NO. 00
5.2 NEW OR REVISED EXTERNAL DOCUMENTS
6 GUIDELINES
A. The procedure for control of Quality Manual documents and other documents for Company-wide use is
similar to that for Internal Unit Documents, except that the QMR reviews and approves the document
instead of the Unit Manager, and the procedure is facilitated by the Document Controller instead of the Unit
Document Controller. Likewise for external documents for Company-wide use, it is the QMR who reviews
and approves the copy distribution.
B. Blank forms and report layouts are subject to this document control procedure as these are designed,
developed, distributed for use and/or revised. Filled-up/accomplished forms and completed reports are
considered as records and subject to the Control of Records procedure.
C. Registration of Documents
1. New QMS documents as well as revisions to existing QMS documents shall be registered to ensure
proper control.
2. Document Reference Codes for internal documents shall have the following format:
REV. NO. 00
Format AAA-BBB-CCC-DDD
Where AAA Company Name
BBB Department
CCC Document Type
DDD Sequential Number
Sample BCC-TEN-PQP-001
Where BCC Company
TEN Tendering Department
PQP Project Quality Plan
01 Tender number
External documents may have been assigned their respective document reference codes at source.
In the absence of codes, reference to external documents may be made using document titles.
3. Documents intended for compilation into manuals (e.g., Quality Manual, Procedures) shall have a header
following the standard manual page format.
4. Where an internal document has been revised, the document originator shall indicate the nature of
revision in the Document Update Notice. The revised text in the document shall be identified by
underlining it.
5. Old reference manuals (e.g., documentation prior to implementation of the QMS retrieved from general
circulation pending final disposal) may be reused subject to registration as a controlled document. A
Document Update Notice shall be prepared to obtain approval for reuse.
6. External documents received electronically (e.g., via e-mail) shall be printed to facilitate registration and
subsequent review and distribution. Documents received by fax and printed initially on fax thermal
paper must be photocopied (thermal paper printouts fade in time).
D. Document Review and Approval
1. Review and approval shall ensure that the documents are appropriate to the needs of the Company in
general, and the intended use of the document in particular.
2. Review and approval of old reference manual shall consider the need for revisions, to make them
current in terms of content and format.
E. Distribution of Documents
1. A master copy of each internal document shall be printed from soft copies and retained by the Unit
Document Controller (or Document Controller, for Quality Manual documents) until revised.
2. The copy of external document submitted by the Document Originator for registration shall be
considered the master copy and shall be retained by the Unit Document Controller (or Document
Controller, for Quality Manual documents) until revised.
3. Controlled copies of documents shall be photocopied from master copies, and stamped “Controlled
Copy” in blue ink, prior to distribution to document originators and copy holders. Copy holders shall sign
on the Document Update Notice upon receipt of their respective copies.
4. Request for uncontrolled copies of documents must be made in writing (e.g., internal memo or letter)
and addressed to concerned Unit Manager (or QMR, for Quality Manual documents) for approval. The
Unit Manager (or QMR) shall indicate his approval on the request document. Uncontrolled copies of
internal documents shall be photocopied from master copies, and stamped “Uncontrolled Copy” in red
ink, prior to release to the requisitioner. The requisitioner shall sign on the request document to indicate
receipt.
F. Updating of Document Control Records
1. The Unit Document Controller shall maintain a copy of his Unit’s Document Master List. He shall submit
a copy of his Unit’s Updated Document Master List to the Document Controller, who shall then update
the Central Document Master List.
2. Obsolete master copies of internal documents shall be stamped “Obsolete Copy” in red ink and attached
to the Document Update Notice. Other obsolete controlled copies of documents (other than obsolete
master copy) shall be stamped “Obsolete Copy” in red ink and shall be subsequently shredded.

QUALITY PROCEDURE
CONTROL OF RECORD
BCC-QMS-QP-002

REV. NO. 00
SUBSECTION: CONTROL OF RECORD PAGE 1 of 5
1 PURPOSE ................................................................................................................................................................... 2
2 SCOPE ........................................................................................................................................................................ 2
6 GUIDELINES ............................................................................................................................................................... 4

REV. NO. 00
1 PURPOSE
The purpose of this procedure is to ensure that all records generated by the quality management system are
properly maintained and are readily available for use by those who need them.
2 SCOPE
This procedure applies to records required by ISO 9001 as well as records identified by the organization as
required for the effective management and control of processes.
Record A document stating results achieved or providing evidence of activities performed.
Records can be used to document traceability and to provide evidence of
verification, preventive action, and corrective action. Generally, records need not be
under revision control. (Control of Document Procedure).
Records may use different media, including paper, magnetic, electronic, or optical
computer disc, photograph, or a combination thereof.
Active Records Records that are currently being maintained, used, and controlled. These records
are normally kept in desk/workstation drawers or nearby filing cabinets, shelves or
racks for easy access and retrieval.
Inactive Records Records that are very rarely or no longer referred to, and which must be transferred
to a cheaper place (e.g., Company’s Record Centre). These records have already
served their purpose but must be kept the same legal requirements or some
compelling reasons. They are only destroyed the moment their retention periods
have expired.
Obsolete Records Records whose retention periods have expired and which are no longer needed.
File A cabinet with records in it; a folder containing records; a collection of papers
involving a specific name or topic; a class records in a separate group or series of
filing drawers.
Filing System A plan for identifying, arranging, and finding records. Filing systems may be
alphabetical, numerical, chronological, or functional subject-alphabetic classification
system (FSACS).
Records Master List A list that identifies the records needed and maintained for QMS.
Records Disposition A listing of records series by company showing, for each record series, the period of
Schedule time it is to remain in the office area, in the storage (inactive) area, and its
preservation or destruction.
Retention Period Refers to the specific period of time established as the life span of records, after
which they are deemed ready for permanent storage or destruction.
Period of time when records must be kept, usually stated in terms of number of
months or years, but sometimes expressed as contingent upon the occurrence of an
event such as employee termination, contract closure, project completion, etc.
4 RESPONSIBILITIES
QMR Reviews and approves the records retention schedule for records pertaining to
mandatory procedures on control of documents, control of records, internal audit,
corrective action, and preventive action.
Unit Manager Reviews and approves the records retention schedule for records pertaining to his
process or function.
Document Controller Ensures that the controls provided in this procedure are effectively implemented
throughout the Company.
REV. NO. 00
Maintains the Central Records Retention Schedule.
Unit Document Ensures that records needed by the Unit are properly maintained and are readily
Controller available.
Maintains the Unit’s Record Retention Schedule and Record Master List, listing all
the records held by the Unit.
Unit Records Classifies records needed by his function or process; recommends retention periods
Custodian for these records.
Maintains active files needed by his function or process; turns-over inactive records
to the Records Centre, as needed; disposes obsolete records in his area.
Records Officer Maintains the inactive records turned over to the Record Centre; disposes obsolete
records in the Records Centre.
Maintains the Records Centre’s Record Master List.
5 PROCEDURE DETAILS

REV. NO. 00
6 GUIDELINES
A. Internal forms needed by the Unit shall be designed, developed, distributed for used and/or revised subject
to the document control procedure.
B. Control of records related to the six mandatory procedures shall follow the same procedure as records
required by the different units, except that the Records Retention Schedule shall be approved by the QMR.
C. Records Classification
1. The values of records may be considered through the following perspectives: first, from the Company’s
point of view, in terms of their immediate or future utility to the Company for administrative, legal, or
fiscal, and second, from the archival point of view in terms of their permanent historical or research
value.
2. Records shall be classified in terms of value as:
i. Time Value – a record may be appraised as either temporary or permanent value.
ii. Utility Value – a record may be further appraised on the basis of various categories of
usefulness.
• Administrative Value – serve as administrative tools to accomplish the mission of the
agency.
• Fiscal Value – serve as tools in discharging the financial obligations of the Company.
• Legal Value – states legal decisions and opinions, either of a permanent or temporary
character.
• Archival Value – historical or research significance of records or documents, such as the
creation and development of the Company, its various policies, and procedures.
3. Records belonging to a group or series shall have the same retention and disposition. Under the FSACS,
the record group or series is defined by function subject.
D. Maintenance of Active Records
1. Filing systems maybe one of the following:
i. Alphabetical – records are arranged in dictionary order, by name (individual or organization),
subject matter (descriptive feature) or location (geographic).
ii. Numerical – records are identified by the numbers assigned to them. This is used for records
such as invoices and issuances.
iii. Chronological – records are arranged by time sequence or date (year, month, day).
iv. Functional Subject-Alphabetic Classification System (FSACS) – records are arranged by function
(alphabetical) and their component subjects (alphabetical).
2. Files shall be labelled following the format:
File Title 1 Date 1
File Title 2 Date 2
Date 3
File Title 1 Records Series Title (FSACS Function title)

File Title 2 Record Title (FSACS subject/name title)
Date 1 Coverage date
Date 2 Date of transfer to the Records Office
Date 3 Disposal date
Employee Programs Jan 2009

Employee Satisfaction Survey Jan 2010
Jan 2011
3. Files shall be arranged following the filing system specified in the Records Disposition Schedule.
4. File storage areas shall be identified and labelled. Filing cabinets, shelves, racks, and drawers maybe
numbered accordingly.
E. Maintenance of Inactive Records
REV. NO. 00
1. At the end of active retention, files shall be placed in boxes and transferred to the Records Centre. Files
in a box must belong to only one Unit and must have similar dates of transfer to the Records Centre and
disposal dates. There should be a Turnover List and Disposal Authorization (TLDA, please define/consider
red tagging) with the following information:
i. Unit Code
ii. Box Number
iii. Date of transfer to the Records Office
iv. Disposal date
2. File boxes are arranged on racks inside the Records Centre. Each slot on the rack has a designated
number address (rack number, row number, slot number), which is indicated in the Records Master List
of the Records Centre.
3. A logbook shall be maintained on records borrowed from/returned to the Records Centre. The logbook
shall indicate the following information:
i. Borrowing Unit
ii. Name of Borrower
iii. Record title
iv. Date borrowed
v. Date due
vi. Signature of Borrower
vii. Date returned
viii. Signature of Record Officer
F. Disposal of Records
1. Records shall be disposed when the records have reached their inactive retention period and are
deemed obsolete or no longer needed.
2. Records disposal shall be covered by the Turnover List and Disposal Authorization (TLDA).

QUALITY PROCEDURE
INTERNAL AUDIT
BCC-QMS-QP-003

REV. NO. 00
SUBSECTION: INTERNAL AUDIT PAGE 1 of 5
1 PURPOSE ................................................................................................................................................................... 2
2 SCOPE ........................................................................................................................................................................ 2
6 GUIDELINES ............................................................................................................................................................... 3

REV. NO. 00
1 PURPOSE
The purpose of this procedure is to verify whether the quality management system conforms to the planned
arrangements, to the requirements of ISO 9001 and the quality management system requirements established
by the Company and is effectively implemented and maintained.
2 SCOPE
This procedure (the conduct of internal quality audits) applies to the Company’s core and support processes
included in the quality management system scope.
Audit Systematic, independent, and documented process for obtaining audit evidence and
evaluating it objectively to determine the extent to which audit criteria are fulfilled.
Audit Programme A set of one or more audits planned for a specific time frame and directed towards
a specific purpose.
Audit Plan Description of the activities and arrangements for an audit.
Audit Scope Extent and boundaries of an audit.
Audit Criteria A set of policies, procedures, or requirements.
Audit Evidence Records, statement of fact or other information which are relevant to the audit
criteria and verifiable.
Audit Findings Results of the evaluation of the collected audit evidence against audit criteria.
Findings include conformities, non-conformities, and observations/opportunities for
improvement.
Audit Conclusion Outcome of an audit provided by the audit team after consideration of the audit
objectives and all audit findings.
Audit Client Organization or person requesting an audit. This maybe Top Management, the
QMR, government Agency, another interested stakeholder.
Auditee Organization or person being audited.
Auditor Person with the demonstrated personal attributes and competence to conduct an
audit.
Audit Team One or more auditors conducting an audit, supported if needed by technical
experts.
Technical Expert Person who provides specific knowledge or expertise to the audit team. A technical
expert does not act as an auditor in the audit team.
Non-conformity Non-fulfillment of a requirement.
Opportunity for An area of the QMS which currently fulfills the requirement, but which may be
Improvement further enhanced to prevent a possible non-conformity.
4 RESPONSIBILITIES
QMR Reviews and approve the annual audit programme.
As audit client, identifies priority areas of the quality management system which will
be focus of the audit programme.
IA Chairman Plans and manages the audit programme; coordinates the audit programme with
the audit client and the QMR.
IA Team Leader Plans and manage audits assigned to him, coordinates audit plans with the auditee.
Conducts audits assigned to him/her.
IA Team Member Conducts audits assigned to him/her.
Auditee Provides audit evidence to the IA Team; responds to audit findings as needed.

REV. NO. 00
5 PROCEDURE DETAILS
6 GUIDELINES
A. Guidelines on Auditing are provided in ISO 19011:2002.
B. Planning the Audit Programme.
1. Planning of the Audit Programme shall be done in conjunction with the Agency’s annual planning cycle.
It shall consider the results of previous audits, trends in process performance, the availability of auditors
and auditees.
i. Newly created or recently modified processes or functions as well as those which have incurred
non-conformities may need to be audited more frequently, until such a time as these processes
or functions have stabilized or matured.
ii. Processes or functions which have been showing declining performance trend has been
reversed.
2. The ISO 9001:2015 standard serves as the primary audit criteria for QMS audits. The Company also
needs to comply with applicable laws, regulations, and orders, as well as its own documented policies,
guidelines, and procedures. Depending on the audit scope, these may also be considered as audit
criteria.
REV. NO. 00
3. The scope of the audit is determined by IA Chairman in coordination with the Audit Client. The scope
should include the processes or functions which needed to be audited in order to meet the objectives of
the audit.
4. The choice of IA Team Leader and Members depends on the scope of the audit and the criteria to be
applied. Leaders and Members are selected from the auditor pool based on their audit competencies,
and their availability for the audits.
C. Managing the Auditor Pool
1. Acceptance of the candidate auditors into the auditor pool selection of auditors for specific audit
assignments shall consider the following audit competencies:
i. The personal attributes of the (candidate) auditor, including the following:
ii. Knowledge on auditing concepts and methodologies.
iii. Audit skills – planning, preparation of checklists, gathering of audit evidence (e.g., conducting
interviews, reviewing records), evaluating audit evidence against audit criteria, and preparing
audit reports.
iv. Knowledge on ISO 9001 requirements and the quality management system of the Company vis-
à-vis audit requirements of the audit client.
2. Auditor performance shall be reviewed considering the following:
i. Feedback from IA Team Leader, other auditors, and the auditee.
ii. The quality of audit checklist and audit reports.
3. The competencies and performance of auditors shall be periodically evaluated to identify training and
development needs. The IA Chairman shall coordinate with Personnel Management (HR) to plan and
implement a training and development program from auditors.
D. Preparing for the Audit
1. Audit plans shall be prepared for each audit scheduled in the Audit Programme. The audit plan must be
prepared at least one month before the scheduled date of the audit, to allow sufficient time for audit
preparation and communication between the Team and the auditee(s).
2. The IA Team shall determine the assigned audit area(s) of each auditor in the Team. Selection of
assignments shall ensure that auditors do not audit their own work.
3. Audit plans should be submitted to the auditee(s) at least two weeks before the start of the audit.
4. The Audit team shall prepare checklists at least one week prior to the audit. Preparation of checklists
may involve a preliminary review of relevant QMS documents and record.
E. Conducting Audits
1. Audit activities shall include the following:
i. Open meeting – to clarify audit scope, objectives, and schedule of audit activities.
ii. Gathering of audit evidence – through interviews, review of documentation and records, and
observations
iii. Periodic audit team meetings – to discuss initial findings, identify additional audit requirements,
and resolve any audit issues; to consolidate and prepare audit reports. Non-conformities found
during audits shall be documented using the Request for Action (RFA).
iv. Closing meeting – to present audit findings and conclusions, and to agree on the submission of
corrective actions for any non-conformities. The IA Team Leader signs the RFA on the space
“Issued by”; the concerned auditee signs on the space “Acknowledge by”. Alternatively, the
QMR may collectively sign the RFAs for the auditees.
2. Auditees shall commit to and apply the necessary corrective actions to any nonconformity found during
audit. (See Corrective Action procedure). Auditees must submit a corrective action plan within one
month after the closing meeting.
3. Follow-up audit shall be conducted within one month after the completion date of corrective action. The
Auditees shall submit documentary evidence to show implementation of the corrective actions. The IA
Team shall review the documentary evidence, and if sufficient, may deem the non-conformity to be
closed. Otherwise, a site inspection to verify actual implementation may be conducted, after which the
non-conformity maybe deemed to be closed.
F. Reviewing Audit Results and Status
REV. NO. 00
1. Within one month after the closing meeting, the QMR shall review the status of the audit with the IA
Chairman. The review shall determine if the audit was able to meet its objective, including the need for
any follow-up audit(s).
2. At the Management Review immediately following the audit, the QMR shall discuss with the
Management Team the results of the audit, as well as the status of corrective actions on non-
conformities. The review of the status of corrective actions shall remain on the Management Review
agenda until such time as the corrective actions have been implemented and the non-conformity has
been closed. Auditees shall keep the QMR, and the IA Chairman periodically updated on the status of
corrective actions, until the corrective actions have been implemented.

QUALITY PROCEDURE
CONTROL OF NON-CONFORMANCE
BCC-QMS-QP-004

REV. NO. 00
SUBSECTION: CONTROL OF NON-CONFORMANCE PAGE 1 of 4
1 PURPOSE ................................................................................................................................................................... 2
2 SCOPE ........................................................................................................................................................................ 2
6 GUIDELINES ............................................................................................................................................................... 3

REV. NO. 00
1 PURPOSE
The purpose of this procedure is to ensure that products and services that do not conform to requirements are
controlled to prevent their unintended use or delivery, or if already delivered, to ensure that appropriate
remedies are effectively taken.
2 SCOPE
This procedure applies to the products and services provided by the Company to its clients included in the
Company’s quality management system.
Non-conforming Product or services that do not fulfill requirements.
product/service Product may include physical items, as well as reports and other documents
prepared and released in conjunction with service delivery.
Internal Disposition Action taken to contain the nonconforming product/service and minimize its
immediate effect. This may include putting the nonconforming product on hold and
setting it aside, or temporarily discontinuing service delivery.
Final disposition Action taken to correct the nonconforming product/service, to make it conform to
requirements or otherwise prevent its unintended use or delivery. This may include
reworking, regrading, repairing, or scrapping of nonconforming products, or redoing
the service.
Concession Permission to use or release a product or deliver a service that does not conform to
specified requirements.
A concession is generally limited to the delivery of a product that has
nonconforming characteristics within specified limits for an agreed time or quantity
of that product.
Corrective action Action to eliminate the cause of a detected nonconformity (nonconforming
product/service) or other undesirable situation and prevent recurrence.
4 RESPONSIBILITIES
Unit Staff Identify nonconforming product/service and take appropriate action.
Unit Manager Review nonconforming product/service situation and determine how it maybe
effectively resolved.
Company Head Authorize actions involving high levels of risk to the agency.

REV. NO. 00
5 PROCEDURE DETAILS
6 GUIDELINES
A. Identifying Nonconforming Product/Service
1. Nonconforming product/services may be detected internally by Unit Staff as they perform their
functions, through observation, monitoring, inspection, verification, and review.
2. Nonconforming products/services may also be detected externally by the customer/client, relayed to the
Company through feedback or complaints.
3. When nonconforming products/services are detected, they shall be evaluated against requirements
defined in applicable operating procedures, process guidelines, product/service guidelines, or quality
plans.
B. Determining and Applying Initial Disposition
1. Initial disposition is meant to contain the problem so that no additional nonconforming
products/services are produced or delivered, and/or prevent the already nonconforming
product/service from worsening.
2. The Control of Nonconformity Matrix outlines the initial specific actions which need to be taken and by
whom. Actions may include the following:
i. Tagging or marking the product to identify it as nonconforming
REV. NO. 00
ii.
Segregating the product and storing it in a location designated for nonconforming products, to
prevent it from being mixed with conforming product.
iii. Providing special treatment or handling the product, to prevent it from further deterioration.
iv. Retrieving or withdrawing the nonconforming product from the customer.
v. Temporarily discontinuing the nonconforming service.
3. When the nonconforming product/service is detected just prior to delivery to the customer/client or at
any time thereafter, the customer/client shall be informed of the nonconforming product/service.
C. Determining and Applying Final Disposition
1. Final disposition is meant to correct the problem so that the product/service is made to conform to
requirements, or if it cannot be made to conform, is prevented from unintended use or delivery.
2. The Control of Nonconformity Matrix outlines the initial specific actions which need to be taken and by
whom. Actions my include the following:
i. Rework – action on a product to make it conform to requirements.
ii. Regrade – alteration of the grade of a nonconforming product in order to make it conform to
requirements differing from the initial ones.
iii. Repair – action on a nonconforming product to make it acceptable for the intended use.
iv. Scrap – action on a nonconforming product to preclude its originally intended use. This may
include recycling or destruction.
v. Concession – obtaining permission (from the Unit Manager, Agency Head and/or the customer)
to use or release a product that does not conform to specified requirements.
vi. Re-evaluation/re-testing to demonstrate conformity to specifications (after repair, regrade, or
rework).
vii. Adjusting an ongoing service.
viii. Restarting a service that has been temporarily discontinued.
ix. Redirecting to other services or service providers.
3. Final disposition may require the approval of the Unit Manager and/or the Company Head, depending
on the gravity of the situation and its cost implications.
D. Applying Corrective Action
1. Further action shall be undertaken to prevent recurrence of the problem, when:
i. The nonconforming product/service is identified via a customer/client complaint
ii. Monitoring shows that nonconforming product/service are recurring
iii. The frequency and extent of nonconforming product/service are increasing
iv. Correction requires that the nonconforming product be reworked or replaced, of for the service
to be restarted or redirect, incurring significant cost in time and resources
v. The nonconforming product/service represents legal implications to the Company, the
customer/client, or both.
2. Further action shall be subject to the Corrective Action procedure.
E. Provisions for detecting and correcting nonconforming product/service shall be planned and outlined in the
Control of Nonconformity Matrix. The plan links with controls built into the operating processes, as
documented in the operating procedures, process guidelines, and product/service guidelines. The nature of
nonconforming products/services and subsequent actions taken shall be captured in process and product
monitoring records. The plan shall be periodically reviewed for adequacy and effectiveness.

QUALITY PROCEDURE
CORRECTIVE ACTION
BCC-QMS-QP-005

REV. NO. 00
SUBSECTION: CORRECTIVE ACTION PAGE 1 of 4
1 PURPOSE ................................................................................................................................................................... 2
2 SCOPE ........................................................................................................................................................................ 2
6 GUIDELINES ............................................................................................................................................................... 3

REV. NO. 00
1 PURPOSE
The purpose of this procedure is to ensure that causes of detected nonconformities are eliminated in order to
prevent recurrence.
2 SCOPE
This procedure applies to nonconformities found in the implementation of the quality management system.
Nonconformity Non-fulfillment of a requirement.
Corrective Action Action to eliminate the cause of a detected nonconformity or other undesirable
situation and prevent recurrence.
4 RESPONSIBILITIES
Unit Manager Ensures that actions are taken without undue delay to prevent the recurrence of
nonconformities.
Unit Staff Conducts root cause analysis, develops, plans, and implements corrective actions.
QMR/Management Ensures the provision of resources for the implementation of corrective actions.
Team Reviews the status and effectiveness of corrective actions.
5 PROCEDURE DETAILS

REV. NO. 00
6 GUIDELINES
A. The corrective action procedure shall be triggered by Request for Action from other processes/procedures in
response to identified nonconformities:
1. Internal audits
2. Customer/client complaints
3. Qualified nonconforming products/services
4. Poor performance results and unacceptable deviations from the organization’s programs and plans
B. Review of Nonconformity
1. The initial review of the Request for Action shall consider:
i. The extent and impact of the reported nonconformity.
ii. The processes contributing to and affected by the reported nonconformity.
2. The Unit Manager shall identify concerned personnel who need to be involved in corrective action. This
may extend to personnel outside his own Unit; coordination with the other concerned Units should be
established.
C. Determining the Cause of Nonconformity
1. Root cause analysis shall consider the different factors contributing to the nonconformity, including:
i. Manpower – personnel competencies and their ability to consistently perform their functions as
required.
ii. Machine – the availability of appropriate tools, equipment, and facilities to enable effective
operations.
iii. Methods – the availability and consistent application of appropriate procedures, guidelines, and
standards.
iv. Materials – the availability of needed materials and supplies to enable effective operations.
2. Where several root causes are identified, they shall be prioritized relative to their contribution to the
nonconformity.
D. Evaluating the Need for Corrective Action.
1. Risk assessment shall determine the significance of the nonconformity, considering the following:
i. The likelihood of recurrence of the nonconformity
ii. The severity impact of the nonconformity to the organization (and to customers and others)
should it recur.
2. Likelihood can be evaluated in terms of “low”, “medium”,” high”, e.g., the possibility of recurrence is
“Low”. Severity can likewise be evaluated in terms “low”,” medium”,” high”, e.g., the impact to the
Company is expected to be “Low”.
3. The risk level can be determined by evaluating likelihood and severity together, using a basic Significance
Table for assessing risk is shown below:
Likelihood of Recurrence
Low Medium High
Low 1 2 4
Severity of
Medium 3 5 7
Impact
High 6 8 9
4. Using the Significance Table, for example, a nonconformity with a likelihood of “High” will be rated “9”.
Nonconformities with a rating of 4 and above are considered significant and shall be subjected to
corrective action. Corrections may suffice for nonconformities with rating of 3 and below.
E. Determining and Implementing Corrective Action
1. Planning of corrective actions (solutions) shall involve the following:
i. Generation of alternative solutions
REV. NO. 00
ii.
The selection of the best solution (from the alternatives)
iii.
The identification of activities, resources, responsibilities, and timelines needed to implement
the selected solution.
2. Corrective actions (solutions) shall be approved by the Unit Manager. Corrective actions involving
multiple units may require higher-level approval (e.g., from the Company Head) before implementation.
F. Reviewing the Status of Corrective Action
1. The implementation status and effectiveness of corrective actions shall periodically review and
evaluated by the concerned Unit Manager; any related issues shall be promptly addressed.
2. Corrective actions shall be collectively reviewed by the Management Team (under management review).
Depending on the nature of the solution and the associated nonconformity, monitoring and review shall
continue for at least 6 months after implementation, after which the corrective action shall be deemed
completed.

QUALITY PROCEDURE
PREVENTIVE ACTION
BCC-QMS-QP-006

REV. NO. 00
SUBSECTION: PREVENTIVE ACTION PAGE 1 of 4
1 PURPOSE ................................................................................................................................................................... 2
2 SCOPE ........................................................................................................................................................................ 2
6 GUIDELINES ............................................................................................................................................................... 3

REV. NO. 00
1 PURPOSE
The purpose of this procedure is to ensure that causes of potential nonconformities are identified and
eliminated in order to prevent occurrence.
2 SCOPE
This procedure applies to potential nonconformities identified during strategic planning, management reviews,
audits, and interactions with other organizations.
Potential Possible non-fulfillment of a requirement.
Nonconformity
Preventive Action Action to eliminate the cause of a potential nonconformity or other undesirable
potential situation and prevent occurrence.
4 RESPONSIBILITIES
Unit Manager Ensures that actions are taken without undue delay to prevent the occurrence of
nonconformities.
Unit Staff Conducts root cause analysis, develops, plans, and implements preventive actions.
QMR/Management Ensures the provision of resources for the implementation of preventive actions.
Team Reviews the status and effectiveness of preventive actions.
5 PROCEDURE DETAILS

REV. NO. 00
6 GUIDELINES
A. The preventive action shall be triggered by Request for Action from other processes/procedures in response
to identified potential nonconformities from:
1. Major changes in the organization, organization processes, and equipment/facilities (from strategic
planning)
2. Learning on opportunities for improvement (from interactions with other public sector organizations)
3. Observations/opportunities for improvement (from audits)
4. Trend analysis on business and administrative performance (from management reviews)
B. Review of Nonconformity
1. The initial review of the Request for Action shall consider:
i. The extent and impact of the reported nonconformity.
ii. The processes contributing to and affected by the reported nonconformity.
2. The Unit Manager shall identify concerned personnel who need to be involved in corrective action. This
may extend to personnel outside his own Unit; coordination with the other concerned Units should be
established.
C. Determining the Cause of Potential Nonconformity
1. Root cause analysis shall consider the different factors contributing to the potential nonconformity,
including:
i. Manpower – personnel competencies and their ability to consistently perform their functions as
required.
ii. Machine – the availability of appropriate tools, equipment, and facilities to enable effective
operations.
iii. Methods – the availability and consistent application of appropriate procedures, guidelines, and
standards.
iv. Materials – the availability of needed materials and supplies to enable effective operations.
2. Where several root causes are identified, they shall be prioritized relative to their contribution to the
potential nonconformity.
D. Evaluating the Need for Preventive Action.
1. Risk assessment shall determine the significance of the nonconformity, considering the following:
i. The likelihood of occurrence of the potential nonconformity
ii. The severity impact of the potential nonconformity to the organization (and to customers and
others) should it occur.
2. A basic Significance Table for assessing risk is shown below:
Likelihood of Recurrence
Low Medium High
Low 1 2 4
Severity of
Medium 3 5 7
Impact
High 6 8 9
3. Using the Significance Table, significant nonconformities with a rating of 4 and above shall be subjected
to preventive action.
E. Determining and Implementing Preventive Action
1. Planning of preventive actions (solutions) shall involve the following:
i. Generation of alternative solutions
ii. The selection of the best solution (from the alternatives)
iii. The identification of activities, resources, responsibilities, and timelines needed to implement
the selected solution.
REV. NO. 00
2. Preventive actions (solutions) shall be approved by the Unit Manager. Preventive actions involving
multiple units may require higher-level approval (e.g., from the Company Head) before implementation.
F. Reviewing the Status of Preventive Action
1. The implementation status and effectiveness of preventive actions shall periodically review and
evaluated by the concerned Unit Manager; any related issues shall be promptly addressed.
2. Preventive actions shall be collectively reviewed by the Management Team (under management review).
Depending on the nature of the solution and the associated nonconformity, monitoring and review shall
continue for at least 6 months after implementation, after which the preventive action shall be deemed
completed.


Appendix 10 - Typical Quality Plan

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Appendix 10 - Typical Quality Plan

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PROJECT QUALITY PLAN

Rev. Date Reason for Issue Prepared by Checked by Approved by

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Engr. Omar Al Jalal

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QUALITY POLICY STATEMENT

Engr. Omar Al Jalal

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3 TERMS AND DEFINITIONS

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4 QUALITY MANAGEMENT SYSTEM

4.1 GENERAL REQUIREMENTS

• Understand full project contractual requirements.

4.2 DOCUMENTATION REQUIREMENTS

• Quality Policy and Quality Objectives

• Planning, operation, and process control documentation such as:

4.2.3 Control of Documents

4.2.4 Control of Records

5.1 MANAGEMENT COMMITMENT

5.2 CUSTOMER FOCUS

5.3 QUALITY POLICY

• Is appropriate to the purpose of BCC.

5.4.2 Quality Management System Planning

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• General Organization Chart (see Appendix ####)

5.5.1.1 Project Manager

5.5.1.2 Project QA/QC Manager

• Preparation, review, updating and distribution of the Project Quality Plan.

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• Coordinate safety orientation onsite and ensure that it is given

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• Monitor implementation and adequacy of the construction/installation procedures established for

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5.6 MANAGEMENT REVIEW

5.6.2 Review Input

• Internal and external quality audit results

• Improvements in the QMS and its processes

6.1 PROVISION OF RESOURCES

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6.2.2 Competence, Awareness, and Training

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7.1 PLANNING OF PROJECT EXECUTION

In planning of project execution, CONTRACTOR determines the following as appropriate:

• Quality objectives and requirements for the project

• Inspection reports and certificate

7.2 CUSTOMER RELATED PROCESSES

7.2.2 Reviewing Project Requirements

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7.3 DESIGN AND DEVELOPMENT

7.4.2 Purchase Information

7.4.3 Verification of Purchased Products

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7.5 PRODUCTION AND SERVICE PROVISION

• Activities are planned.

7.5.4 Client Property

7.5.5 Preservation of Material and Equipment

7.6 CONTROL OF MONITORING AND MEASURING DEVICES

• Identification of what equipment needs to be monitored assured.

• Availability and use of calibration instructions, manufacturers’ instructions, codes, or nominal

8 MEASUREMENT, ANALYSIS, AND IMPROVEMENT

• Customer satisfaction surveys

• CLIENT/Customer feedback through survey

• Internal procedures govern these activities