BSBLDR602

Provide leadership across the organisation

Task 2 – Performance and Skills Assessment

Task summary
This project assessment task requires you demonstrate the skills and knowledge necessary to
establish ethical standard as well as to apply and promote ethics for an organisation (real or
simulated).

This assessment is divided into 3 (three) parts:

Part A: Communicate organisational mission and goals

Part B: Influence, build and support teams and individuals
Part C: Demonstrate personal and professional competence

You will complete the assessment tasks in a real organisation (your current workplace can be
used). If you are not working, select a workplace / organisation you are familiar with.

Required
You are required to demonstrate your ability to:

 influence, support and provide resources for at least two individuals

 influence, support and provide resources for at least one team.
 communicate the organisation’s objectives, values and standards to a range of stakeholders
using appropriate media and language
 assign accountabilities to teams according to competencies and operational plans
 resource teams according to work objectives
 demonstrate ethical conduct and professional competence and continuing professional
development
 encourage others to adopt business ethics and build their commitment to the organisation

Timing
1. You may review this assessment task at the commencement of your unit.
2. You may start this assessment in the first week of the term
3. Your assessor will advise you of the due date of this assessment via Canvas and you must
submit by the due date.

Note: Failure to submit by the actual due date, will be marked as “Late” and recorded as an NYS.

Submit
This completed workbook and the report you prepare.
templates provided by us in your resources and a the PPT required in Part C.

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the
assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further
assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate
if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and
provide you written feedback along with guidance on what you must undertake to demonstrate
satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
Assessment Cover Sheet

Student name:

Student ID

Trainer’s Name:

Date Submitted:

Student declaration: I declare that:

 I have read and understood all the information provided in
relation to the assessment requirements to complete this unit,
the instructions and the purpose and processes of undertaking
this assessment task
 This assessment is my own work and where other’s works or
ideas have been used, I have appropriately referenced or
acknowledged them
 I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Student signature:
 Task 2 – Performance and Skills Assessment

You are required to select an organisation in order to complete this assessment. An organisation can be a
business, charity, association, not-for-profit enterprise or government body. 
 
 You may select your own organisation (for example, your own business or one you plan to start); an
organisation you have access to, such as a business owned by a friend or family; or your current employer.
Alternatively, you can create a hypothetical organisation for the purpose of this assessment. 
  
Prior to commencing this assessment task, you must discuss your chosen organisation with your trainer.  

Part A: Communicate organisational and mission goals

This task will require you to communicate organisational and mission goals for your chosen organisation.
To achieve this, answer the following questions:

1. What is the name of your chosen organisation?

2. What are the objectives, values and standards of your chosen organisation?
3. How are organisational mission and goals communicated within your organisation? Describe the
media and language used.
4. Select a group/team within your organisation and state clear internal expectations for that team
5. Select 2 (two) individuals within the team/group selected above and state clear internal
expectations for those individuals
6. Investigate and describe 1 (one) incident that has occurred within the team. Refer to relevant
policies and procedures as needed.
 Organisation: McDonald’s
Objectives, values They place the customer experience at the core of all they do, they are
and standards committed to their people, they believe in the McDonald’s system, they operate
our business ethically, they give back to their communities, they grow their
business profitably, and they strive continually to improve.

Language and McDonald's adopts multi-channel communication methods to ensure that all its
media use for messages are delivered to staff. These include the use of print, online and other
communication forms of technology such as video conferencing. Working in partnership with its
communication agency, Summersault, McDonald's produces two employee
magazines.

Internal Commitment to teamwork creates an environment that empowers employees to

expectations (team) take risks and try big ideas. Essentially, the supportive feeling of a team fosters an
atmosphere for the kind of up-and-coming leaders McDonald's need.

Internal collaborative problem solving leads to better outcomes. People are more likely to
expectations take calculated risks that lead to innovation if they have the support of a team
(individual) behind them. Working in a team encourages personal growth, increases job
satisfaction, and reduces stress.

Incident (team) An aggressive customer came to the restaurant and created a lot of mess just
because the order he placed took a bit more time then expected.
Incident
(individuals) A cop pulled his gun because the drive-thru line was too slow

Part B: Influence, build and support teams and individuals

Now that you have identified incidents on a team and individuals level, you will need to make decisions on
how to move forward and facilitate improvements. In order to achieve this task, complete the templates
below:

Team:
What is the team Creating the best and ambient environment for its customers is the first priority
accountable for? after top-notch food quality. McDonald’s provides an ambient environment with
facilities that makes a customer feel the comfort of their office.

What are your 1. To incorporate use of charter by agents

objectives for this 2. Identify employee training needs
team? 3. Training on legislation

What skills and Good communication is at the heart of great teamwork. Great teams
knowledge does the communicate well and often, their members are happy to share ideas,
team have? brainstorm together, ask for feedback, and be contradicted.

What resources
does the team have The resources that will be necessary might include money but may also include
and need? (e.g. the amount of personnel, facilities or space, employees or team members with
professional the right experience, education, or other abilities, and so forth.
development,
hardware, software,
etc.)

Individual 1: (state the individual you are referring to here)

What is the 1. Prepare ethics charter
individual
2. Meet CEO for Approval
accountable for?
3. Communicate Charter

4. Monitor and review the project

What are your To hold seminar of real estate and WHS law for manager and agents to attend to
objectives for this understand about the legal requirement.
individual?

What skills and – Communication Skills.

knowledge does this – Teamwork.
individual have? – Organization Skills.
– Creativity.
– Emotional Intelligence

What resources Good Perks. Desirable perks are one element of ensuring your company will
does this individual enjoy a good reputation among the general workforce.
have and need? Continuing Education and Career Training.
(e.g. professional Security Training.
development,
hardware, software,
etc.)

Individual 2: (state the individual you are referring to here)

What is the 1. Prepare seminar
individual
accountable for? 2. Meet CEO for Approval

3. Monitor and review the project

What are your  Review existing ethics charter

objectives for this
individual?  Assignment current legislations

 Collecting feedback (Stakeholder)

 Writing charter

What skills and  Problem Solving Skills. ...

knowledge does this  – Critical Thinking Skills. ...
individual have?  – Flexibility. ...
 – Communication Skills. ...

What resources
does this individual 1.On use of charter
have and need?
(e.g. professional 2. Ethical responsibility
development,
3. Legal responsibility
hardware, software,
etc.) 4. WHS responsibility
 5. Policy and procedures

How can you facilitate improvements to organisational and workplace policies and procedures to avoid the
incidents identified in Part A in the future? (50-100 words)

Answer:

Sometimes workplace accidents result from employees pushing themselves too hard. Maybe they want
to impress their co-workers with their strength. Perhaps they want to increase their output in hopes of a
raise. They may even have been injured before and begin working before they’ve fully recovered. While
you should encourage employees to be as productive and creative as possible. Implement control
measures, stay calm with customers, deal them actively, make sure to attend every customer timely and
provide their to them on time.

How can you create and maintain a positive work environment at your chosen organisation? (50 – 100
words)

Answer:

Prioritise on boarding and training. Help our employees find a comfortable work environment. Conduct
regular check-ins. Encourage team collaboration and communication. Develop a strong workplace
culture. Facilitate opportunities for learning. Be a strong leader. Motivate employees, mentor their
growth and guide them toward success. Don't throw people in at the deep end. Create a comfortable
work environment. Keep new employees in the loop.
How can you encourage your team and individuals to develop innovative approaches to work tasks?

Answer:

Encouraging workplace innovation not only helps companies stay on top of the market and defend their
bottom lines: innovative workplaces are also happier workplaces, with consistently higher levels of
employee satisfaction and retention. Companies that invest time, effort and money in finding new and
better ways of doing things have an advantage over others in the market. It’s that simple.

For example, look at McDonald’s ground breaking innovations in online purchase and delivery (and
pretty much everything else). These innovations have given the company a significant advantage over its
competitors, and are a major reason for the company’s ongoing dominance.
 Empower our employees to think about tough problems:
People are as innovative as we allow them to be. If we empower our staff to chase their “aha
moments”, we’ll soon find ourselves with a more dynamic and innovative workplace.
 Adopt a non-hierarchical management approach:
The most innovative companies have a flat - but strong - management approach, allowing
employees to break down silos and barriers between work areas. A lot of innovation comes from
cross-pollination between teams and divisions, and from the sharing of ideas and problems.
 Give our staff a reason to care:
Look for ways to incentivize staff to think about innovation, and bring them along the journey by
developing a company-wide innovation strategy
 Find and motivate entrepreneurs:
Finding and motivating entrepreneurs within our business is an excellent way to encourage a
more innovative approach to problem-solving.
 Develop an innovation strategy - and use it:
Workplace innovation needs to be strategic and should be a core part of our company's DNA. A
good strategy helps to clarify what is expected of employees at every level of your company
when it comes to problem-solving. By developing an innovation strategy, leadership provides
employees with certainty about the core role of innovation and reinforces the idea that
innovation is everyone’s responsibility.

Part C: Demonstrate personal and professional competence

This task requires you to demonstrate personal and professional competence at your chosen organisation.
To achieve this, complete the following task:
 1. For the purposes of professional development, you will hold a meeting with the team you described
in Parts A and B. During the meeting, you need to do the following:

 Set and explain how you aim to achieve objectives and outcomes for this team.
 Focus on codes of conduct with particular reference to the incidents you identified in Part A

Create and submit a PowerPoint presentation you would use to present the information to relevant
stakeholders during the meeting

Congratulations on completing your assessment. Please remember to submit:

This completed workbook (Parts A, B and C in this workbook) and the PPT required in Part C