Kathy M.

Zarges

Leader ǀ Advocate ǀ Advisor ǀ Coach ǀ Consultant

Academic advising leader with over 20 years of experience supporting students’ academic achievement.
Proven expertise with advising leadership, advising redesign, assessment, strategic planning, systems
thinking, & program implementation. Experience in advising & coaching students, supervising a large advising
team, leading training and professional development, implementing student success initiatives, making data
informed decisions, and implementing structural and organizational changes.

EDUCATION

Doctor of Education (In Progress)

Kent State University
Interprofessional Leadership
Concentration in Special Education

Master of Education
Kent State University
Higher Educational Administration & Student Personnel
Cumulative GPA: 4.00/4.00

Bachelor of Arts
University of Mount Union
Majors: English and Communication Studies
Minor: Gender Studies
Cumulative GPA 3.87/4.00

EMPLOYMENT

Assistant Dean Advising, Licensure, and Student Success Kent, OH

College of Education, Health and Human Services, Kent State University 8/2019-Present

 Provide leadership for all academic advising, student success, and licensure components within the
College of Education, Health and Human Services and the Vacca Office of Student Services.
 Oversee Ohio Department of Education licensure processing for 450+ candidates annually; liaison to
the Ohio Department of Education; address teacher licensure questions and issues that arise from
potential, current and former students as well as faculty and staff.
 Implement strategic planning, for and assessment of academic advising for the Vacca Office of
Student Services.
 Support and implement student success initiatives for the college, including probation outreach,
retention initiatives, and degree completion efforts.
 Kathy M. Zarges

Director of Undergraduate Advising and Licensure Kent, OH

College of Education, Health and Human Services, Kent State University 5/2011 – 8/2019

 Directed all the academic advising and educator licensure functions for the Vacca Office of Student
Services.
 Led the advising team in implementing university and college retention and completion initiatives,
including: GPS (Graduation Planning System), Pathfinder, early alert, midterm outreach, probation
interventions, Formula to Finish, and My Time to Register.
 Oversee training and professional development for 9 academic advisors, 3 Graduate Assistants, and 2
Senior Academic Program Specialists, including individualized professional development plans.
 Support and implement student success initiatives for the college, including probation outreach,
retention initiatives, and degree completion efforts.

Academic Advisor Coordinator Kent, OH

College of Education, Health and Human Services, Kent State University 2/2009 - 5/2011

 Engaged in developmental academic advising for a caseload of 500+ current students plus
prospective students in the College of Education, Health and Human Services through individual and
walk-in advising appointments; assisted students at all stages of their academic career with goal
setting, decision- making, long and short term academic planning, career and major exploration,
course selection, and graduation requirements.
 Coordinated a comprehensive training program for 6 new advisors and 3 Graduate Assistants;
provided training for new advisors through information sessions, case studies, observation, and co-
advising; created and maintained advisor training manual.

Academic Advisor Kent, OH

College of Education, Health and Human Services, Kent State University 9/2006-2/2009

 Engaged in developmental academic advising for a caseload of 750+ current students plus
prospective students in the College of Education, Health and Human Services through individual and
walk-in advising appointments; assisted students at all stages of their academic career with goal
setting, decision- making, long and short term academic planning, career and major exploration,
course selection, and graduation requirements.

RETAIN Academic Advisor Kent, OH

Colleges of Architecture and Environmental Design, Communication 6/2003-9/2006
and Information, Fine and Professional Arts, Kent State University

 Provided developmental academic advising to students in the Colleges of Architecture and

Environmental Design, Communication and Information, and Fine and Professional Arts (now College
of the Arts) through individual advising appointments and walk-ins; as a RETAIN advisor focused on
intrusive advising approaches and initiatives for first year students.

ADDITIONAL EMPLOYMENT
 Kathy M. Zarges

Academic/Career Advisor New London, CT

Mitchell College 7/2001-5/2003

Graduate Assistant for EXCEL Kent, OH

Undergraduate Studies, Kent State University 8/2000-5/2001
Academic Support Center Graduate Intern Alliance, OH
University of Mount Union (Formerly Mount Union College) 1/2001-5/2001

Academic Success Center Graduate Intern Kent, OH

Undergraduate Studies, Kent State University 1/2000-5/2000

Student Life Coordinator (Graduate Assistant) Warren, OH

Trumbull Campus, Kent State University 8/1999-5/2000

Writing Center Tutor Alliance, OH

Mount Union College 8/1995-5/1999

Resident Assistant Alliance, OH

Mount Union College 8/1997-5/1999

SCHOLARSHIP

Publications:

Zarges, K.M. & Adams, T.A. (In Press). Assessment of advisor training & development. In K Archambault & R.
Hapes (Eds.), Comprehensive advisor training & development (3rd Edition). NACADA and Stylish
Publishing.

Robbins, R., Zarges K.M., Esquivel, S. (2022). Breaking down assessment of academic advising: Gathering
evidence, reporting and planning, change and sustainability. [Pocket Guide]. NACADA

Robbins, R., Miller, M., & Zarges, K. M. (2021). Breaking down assessment of academic advising: The
assessment cycle and student learning outcomes [Pocket. Guide]. NACADA.

Zarges, K. M., Adams, T. A., Higgins, E. M., & Muhovich, N. (2018). Assessing the impact of academic advising:
Current issues and future trends. New Directions for Higher Education, 2018(184), 47-57.

Zarges, K. M. Review of Incognito: The Secret Lives of the Brains, by David Eagleman. NACADA Journal, 15
December 2015. Site: https://www.nacada.ksu.edu/Resources/Book-Reviews/Current-Past-Book-
Reviews/Incognito-The-Secret-Lives-of-the-Brains.aspx

Robbins, R. & Zarges, K.M. (2011). Assessment of Academic Advising: A Summary of the Process. Retrieved
from NACADA Clearinghouse of Academic Advising Resources Web Site:
 Kathy M. Zarges

http://www.nacada.ksu.edu/Resources/Clearinghouse/View-Articles/Assessment-of-academic-
advising.aspx

National Presentations

Robbins, R., Miller, M. & Zarges, K.M. (2022, March). Breaking Down Assessment
of Academic Advising: The Assessment Cycle and Student Learning Outcomes [Workshop]. NACADA
Assessment Community Workshop, Virtual.

Zarges, K. M., Chandler, D. (2022, February). Assessment: Creating a culture of success [Plenary Address].
NACADA Assessment Institute, Albuquerque, NM.

Zarges, K.M. (2022, February). Developing a Rubric as One Measurement Tool. [Conference Presentation].
NACADA Assessment Institute, Albuquerque, NM.

Zarges, K.M. & Adams, T.A. (2021, October). Assessment of Academic Advising: A Primer. [Pre-conference
Workshop]. NACADA Annual Conference, Cincinnati, OH.

Zarges, K. M., Chandler, D. (2021, February). Assessment: Creating a culture of success [Plenary Address].
NACADA Assessment Institute, Virtual.

Zarges, K.M. (2021, February). Developing a Rubric as One Measurement Tool. [Conference Presentation].
NACADA Assessment Institute, Virtual.

Zarges, K. M., Adams, T. A. (2020, February). Assessment: Creating a culture of success [Plenary Address].
NACADA Assessment Institute, New Orleans, LA.

Zarges, K.M. (2020, February). Developing a Rubric as One Measurement Tool. [Conference Presentation].
NACADA Assessment Institute, New Orleans, LA.

Zarges, K.M., Adams, T.A., Chandler, D., Huggins B. (2020, October). Assessment of Academic Advising: A
Primer [Pre-conference Workshop]. NACADA Annual Conference, Virtual.

Troxel, W., Kyei-Blankson, L., Zarges, K., Hoagland, I., & Johns, S. (2020, October). Pursuing and Completing a
Doctorate in a Supportive Community: No Student is an Island [Conference Panel]. NACADA Annual
Conference, Virtual.

Zarges, K. M., Adams, T. A. (2019, February). Assessment: Creating a culture of success [Plenary Address].
NACADA Assessment Institute, Albuquerque, NM.

Zarges, K.M. (2019, February). Developing a Rubric as One Measurement Tool. [Conference Presentation].
NACADA Assessment Institute, Albuquerque, NM.

Zarges, K.M., Robbins, R., Higgins, B., & Adams, T.A. (2019, October). Assessment of Academic Advising: A
Primer [Pre-conference Workshop]. NACADA Annual Conference, Louisville, KY.
 Kathy M. Zarges

Thompson, D., Steele, G., & Zarges, K.M. (2019, October). Flipped Advising: Front-Load to Achieve the
Greatest Learning [Conference Presentation]. NACADA Annual Conference, Louisville, KY.

Robbins, R., Miller, M., & Zarges, K. (2019, October). Using NACADA Pillar Documents as a Foundation for
Student Learning [Conference Presentation]. NACADA Annual Conference, Louisville, KY.

Regalato, J.P., Pipkins, J., & Zarges, K.M. (2019, October). Passing the Torch: Expanding the Leadership Within
the NACADA Institutes [Conference Presentation]. NACADA Annual Conference, Louisville, KY.

Zarges, K.M., Robbins, R., Adams, T. A., Higgins, B., & Mooney, L. (2018, October). Assessment of Academic
Advising: A Primer [Pre-conference Workshop]. NACADA Annual Conference, Phoenix, AZ.

Robbins, R., Miller, M., & Zarges, K. (2018, October). Using NACADA Pillar Documents as a Foundation for
Student Learning [Conference Presentation]. NACADA Annual Conference, Phoenix, AZ.

Steele, G., Miller, C, Zarges, K.M., Williamson, P., Trask, D., & Parker, J. (2018, October). Our Stories: The
Challenges and Successes of Creating a Flipped Advising Approach [Conference Panel]. NACADA
Annual Conference, Phoenix, AZ.

Zarges, K.M. (2017, February). Developing a Rubric as One Measurement Tool [Conference Presentation].
NACADA Assessment Institute, Daytona Beach, FL.

Zarges, K.M., & Boston, K. (2017, February). Okay, Now What? [Plenary Address]. NACADA Assessment
Institute. Daytona Beach, FL.

Zarges, K.M., Miller, C., & Jewell, J. (2017, October). Didn't Anyone Ever Tell You Advising Is Not Scheduling?
Flipped Advising at KSU [Conference Presentation]. NACADA Annual Conference, St. Louis, MO.

Zarges, K.M., Adams, T. A., Higgins, B., & Mooney, L. (2017, October). Assessment of Academic Advising: A
Primer [Pre-conference Workshop]. NACADA Annual Conference, St Louis, MO.

Robbins, R., Miller, M., & Zarges, K. (2017, October). Using NACADA Pillar Documents as a Foundation for
Student Learning [Conference Presentation]. NACADA Annual Conference, St Louis, MO.

Zarges, K.M. (2016, February). Developing a Rubric as One Measurement Tool [Conference Presentation].
NACADA Assessment Institute, Mesa, AZ.

Pettit, H., Zarges, K.M. (2016, October). Cultural Competencies: Developing a sustainable professional
development model for a student services office [Poster Presentation]. AASHE Annual Conference,
Baltimore, MD.

Huffman, L. & Zarges, K.M. (2015, October). Working Smarter, Not Harder: Group Advising as an Innovative
Advising Tool [Conference Presentation]. NACADA Annual Conference, Las Vegas, NV.
Robbins, R., Zarges, K.M., & Steele, G. (2015, October). Assessment of Academic Advising: A Primer [Pre-
conference Workshop]. NACADA Annual Conference, Las Vegas, NV.
 Kathy M. Zarges

Robbins, R., Campbell, S., & Zarges, K.M. (2014, October). Assessment of Academic Advising: A Primer [Pre-
conference Workshop]. NACADA Annual Conference, Minneapolis, MN.

Zarges K.M., Adams, T. A. (2013, February). Identifying Opportunities for Learning:  Mapping the Experience
[Plenary Address]. NACADA Assessment Institute.

Zarges, K.M. (2013, February). Making Your Team-Work: Developing Your Assessment Team [Conference
Presentation]. NACADA Assessment Institute.

Robbins, R., Higgins, B., & Zarges, K.M. (2013, October). Assessment of Academic Advising: A Primer [Pre-
conference Workshop]. NACADA Annual Conference, Salt Lake City, UT.

Zarges, K.M., Froning, L., Jennings, K., Huffman, L., Smith, K., Stillwagon, K. (October, 2013). Ain't No
Mountain High Enough: Creating a new advising model for student success [Conference
Presentation]. NACADA Annual Conference, Salt Lake City, UT.

Zarges K.M. & Adams, T.A. (2012, February). Identifying Opportunities for Learning:  Mapping the Experience
[Plenary Address]. NACADA Assessment Institute, San Diego, CA.

Zarges, K.M. (2012, February). Making Your Team-Work: Developing Your Assessment Team [Conference
Presentation]. NACADA Assessment Institute.

Robbins, R., Campbell, L. & Zarges, K.M. (2012, October). Assessment of Academic Advising: A Primer [Pre-
conference Workshop]. NACADA Annual Conference, Nashville, TN.

Zarges K.M. & Higgins, B. (2011, February). Identifying Opportunities for Learning:  Mapping the Experience
[Plenary Address]. NACADA Assessment Institute.

Zarges, K.M. (2011, February). Making Your Team-Work: Developing Your Assessment Team [Conference
Presentation]. NACADA Assessment Institute.

Robbins, R., Campbell, L. & Zarges, K.M. (2011, October). Assessment of Academic Advising: A Primer [Pre-
conference Workshop]. NACADA Annual Conference, Denver, CO.

Zarges, K.M., Miller, C., Zingrone, C.M. (2011, October). Providing quality professional development during a
challenging economic environment [Conference Presentation]. NACADA Annual Conference, Denver,
CO.

Zarges K.M. & Higgins, B. (2010, February). Identifying Opportunities for Learning:  Mapping the Experience
[Plenary Address]. NACADA Assessment Institute.

Zarges, K.M. (2010, February). Making Your Team-Work: Developing Your Assessment Team [Conference
Presentation]. NACADA Assessment Institute.

Robbins, R. & Zarges, K.M. (2010, October). Assessment of Academic Advising: A Primer [Pre-conference
Workshop]. NACADA Annual Conference, Orlando, FL.
 Kathy M. Zarges

Zarges, K.M. (2009, February). Making Your Team-Work: Developing Your Assessment Team [Conference
Presentation]. NACADA Assessment Institute, St Pete, FL.

Zarges K.M. & Higgins, B. (2009, February). Identifying Opportunities for Learning:  Mapping the Experience
[Plenary Address]. NACADA Assessment Institute, St Pete, FL.

Adams, H., Barber, D., Miller, B., & Zarges, K.M. (2006, October). Advising as Teaching: The Process of
Developing a Mission Statement and Assessment Plan Around a New Paradigm [Conference
Presentation]. NACADA Annual Conference, Indianapolis, IN.

Zarges, K.M. & Eynon, T. (2005, October). Connections Matter: The Freshmen Interest Group as a Retention
Tool [Conference Presentation]. NACADA Annual Conference, Las Vegas, NV.

Eynon, T., Phipps, C., Rinn-Butler, D., Wilcox, J. (2004, October). RETAIN: Improving Freshmen to Sophomore
Retention [Conference Presentation]. NACADA Annual Conference, Dallas, TX.

Regional Presentations

Zarges, K.M. (2012, April). Building the Foundation for Assessment of Advising [Pre-Conference Workshop].
NACADA Region 5 Conference, Akron, OH.

State/Local Presentations

Dehoff, D., Eckert, E., Phillips, K., Frame, M. & Zarges, K.M. (2019, October). Dealing with CAEP Standard 3.2
and 3.3 or How I Learned to Stop Worrying and Love the Programmer [Conference Presentation].
OCTEO Conference, Columbus, OH.

Dehoff, B., Kozak, K. & Zarges, K.M. (2019, October). Using Class Presentations and Technology to Simplify
the Licensure Application Process [Conference Presentation]. OCTEO Conference, Columbus, OH.

Pettit, H. & Zarges, K. M. (2015, May). Setting the Benchmark: Developing a Cultural Competency Model for
Academic Advising [Conference Presentation]. NEOAAC/KASADA Conference, North Canton, OH.

Zarges, K.M. & Zingrone, K. (2014, May). Developing a Professional Advising Identity [Conference
Presentation]. KASADA Conference, North Canton, OH.

Kent State University Presentations

Zarges, K.M. (2018, November & December). Assessment of Advising [Workshop and Consultation]. College
of the Arts Assessment Workshop, Kent, OH.

Zarges, K.M. (2018, December). NEOAAC Pre-Conference Workshop: Tips, tricks and tools for submitting a
conference proposal [Workshop]. KASADA Brown Bag, Kent, OH.
 Kathy M. Zarges

Zarges, K.M. (2013, January). Conference Presentations Brainstorm Session [Workshop]. KASADA Brown Bag,
Kent, OH.

Zarges, K.M. (2011, April). Developing Yourself as a Professional in Academic Advising [Workshop]. KASADA
Campus Connections Workshop, Kent, OH.

Zarges, K.M. (2005, November). I Can Do That: Professional Development in NACADA [Conference
Presentation]. KASADA Advising Forum, Kent, OH

Zarges, K.M. (2004, November). Probation, Dismissal and Reinstatement, Current Issues [Conference
Presentation]. KASADA Advising Forum, Kent, OH.

LEADERSHIP AND COMMITTEES

NACADA (The Global Community for Academic Advising) Leadership

Assessment of Academic Advising Institute Faculty Member 2009- Present
Consultant and Speakers Service Member 2012-Present
Assessment Institute Advisory Board Chair 2017-2020
Assessment Institute Advisory Board Member 2007-2010, 2014-2020
Academic Advising Consulting and Speaker Service Advisory Board Member 2013- 2016
Region 5 Conference Planning Committee Co-Chair Hospitality Committee 2004-2005
Program Proposal Reader 2001- Present
Member 2001-Present

KASADA (Kent Academic Support and Advising Association) Leadership

Member 2003- Present
President 2010-2011
Vice President 2009-2010
Assessment Committee Chair 2005-2007
Assessment Committee Member 2005-2009
Professional Development Committee, Co-chair: Spring 2005, Fall 2007-2009,
Professional Development Committee Member: 2004-2010

State Committee Membership:

State University Education Deans (SUED) Member 2017-Present
Licensure Coordinators Co-chair 2018-Present

University Committee Membership

Re-imagining Advising Group: Advisor Turnover and Retention co-chair 2022- Present
Advising Deans Co-Chair 2021-Present
EPC Academic Policies Committee 2021-Present
Project Advise (procuring a new advising system) Team Lead 2021-Present
Re-imagining Advising Group: Role of Academic Advising 2021-Present
Re-imagining the Kent Core 2021-Present
Chosen Name and Pronoun Committee 2020-Present
 Kathy M. Zarges

Advising Deans Member 2015- Present

Associate Dean Performance Review Committee 2021
Dean Search Committee 2016-2017
Transformational Advising Workgroup 2015-2017
Associate Dean Search Committee 2014-2015
Academic Advising Administrators Council 2011-2016
Career Services Kaizen 2016
Associate Dean Performance Review Committee 2011
GPS/Degreeworks Business Practices 2009-2011
GPS/Degreeworks Implementation 2007-2009

College Committee Membership:

Dean’s Leadership Committee 2018-Present
College Curriculum Committee (ex officio) 2011-Present
Teacher Education Coordinators 2011-Present
Undergraduate Program Coordinators 2011-Present
Directors and Coordinators 2011-2018

VOSS Committees:
VOSS Equity and Inclusion Team 2020-Present

CONSULTING

Advising Program Review – Consulting through NACADA Consultant and Speaker Services

Cleveland State University February 2022

Mount Saint Joseph University October 2021
Cal State Polytechnic University, Pomona February 2019
University of West Georgia July 2018
University of Colorado, Colorado Springs January 2017

Invited Workshops through NACADA Consultants and Speakers Services

Zarges, K.M. (2022, March). Creating a Culture of Assessment, California State University. [Workshop]. Cal
State Long Beach Workshop, Long Beach, CA.

Zarges, K.M. (2020, October). The What, Why, and How of Assessment of Academic Advising. [Workshop].
University of Nevada Reno Workshop, Reno NV.

Zarges, K.M. (2020, October). Leading and Sustaining Assessment of Academic Advising [Workshop]. University
of Nevada, Reno Workshop, Reno, NV.

Robbins, R. & Zarges, K.M. (2015, March). Assessment of Academic Advising [Workshop]. University of Akron
Assessment Workshop, Akron, OH.
 Kathy M. Zarges

Zarges, K.M. (2012, June). Building the Foundation for an Assessment Plan for the Class Dean System
[Workshop]. Oberlin College Workshop, Oberlin, OH.

Other Consultant Work

Advising Success Network, Asset Review Protocol Consultant, March 2020-May 2020.

AWARDS

NACADA Global Award Outstanding Advising Administrator 2018

NACADA Region 5 Excellence in Advising- Advising Administrator 2018