Ma.

Salvacion Madria Yee (Aici)

Aspiring Virtual Assistant
I have more than two years of experience in administrative support and customer
service. I am currently working as an audio transcriptionist and my job requires
accurate data entry of our clients’ meeting notes, calendar scheduling, and email
management. I have knowledge in search engine marketing and keyword optimization
and have a vast experience in navigating CRM applications such as Salesforce and
Salespage. I am looking to secure a long-term virtual assistant position where I can
apply my skills and experience.

aiciyee0426@gmail.com Imus City, Cavite (+63) 926 494 0706 http://www.linkedin.com/in/aiciyee

PROFESSIONAL EXPERIENCE SOFT SKILLS

- Punctuality
Civicom Pacific, Inc. - Organization skills
Business Transcription Specialist - Team player
February 2020 – Present - Dependability
Responsibilities: - Multitasking
- Transcribes U.S. clients’ meeting notes, stores, and organizes them - Problem-solving
accurately into their CRM with high-level quality and attention to detail while - Critical thinking
adhering to company quality and efficiency standards. - Attention to detail
- Researches, analyzes, and updates data management lists with a keen eye - Efficient worker
for safeguarding the integrity of the data. - Time management
- Communicates with clients via e-mail when the need arises. - Able to work under pressure
- Co-trains newbie teammates with the team lead. - Able to work independently
- Proofreads teammate’s transcription notes.
- Acts as a subject matter expert when the team lead is unavailable.
HARD SKILLS
- Proficient verbal and written English
AGR Operations Manila Inc DBA Personiv communication
Process Executive - Audio transcription
August 2018 – February 2020 - Data entry
Responsibilities: - Email management
- Performed basic keyword optimization using Google Adwords. This includes - Calendar scheduling
removing irrelevant searches and adding the necessary search terms for the - Proofreading
clients’ business website. - Researching
- Optimized the clients’ landing pages to generate relevant traffic to their - Basic search engine keyword
website. This includes setting the location reach according to the clients’ optimization
budget. - Customer service
- Technical support
ARB Call Facilities
Loan Originator
May 2018 – August 2018 EDUCATION
Responsibility:
- Performed outbound calls to eligible U.S. customers to offer loan options. Eastern Visayas State University
B.S. Electronics and
Convergys Communications Engineering
Technical Support Associate II 2009 – 2016
September 2017 – March 2018 Graduate
Responsibilities:
- Offered remote IT support for businesses that uses Dell Optiplex and Latitude computer systems. This includes providing
basic troubleshooting like BIOS update and Windows driver installation, and hardware support services like repair and
replacement scheduling.
ePerformax Contact Centers and BPO
Customer Support Associate
November 2016 – July 2017
Responsibilities:
- Provided support for Northern American PayPal customers for concerns regarding account management, transactions,
and fraud.

Teleperformance
Technical Support Representative
September 2016 – November 2016
Responsibilities:
- Provided support for Northern American XBOX customers for concerns regarding subscription renewals, cancellations,
billing, and XBOX console troubleshooting.

Accudata Inc
Data Encoder (Project-based)
June 2015 – October 2015
Responsibility:
- Digitalized old European citizen records into a new database.