CPU College

Master of project management (MPM)

This questionnaire is designed to collect information about the assessment of controlling practice
and its effects on organizational performance in Commercial banks. The data or information
collected is going to be used as Primary data in the study, which the researcher use for
conducting as a partial fulfillment for the requirement of my study in Master of Business
Administration at CPU College. The researcher would like to thank you in advance for your
kind response in giving your precious time in filling the questionnaire.

1. EMPLOYEES

No Relationships with employees Strongly Agree Neutral Disagree Strongly

agree disagree

1 Allow Flexible working hours

2 Possibility of expectation at work

and promotion.
3 Nursery for mothers

4 Suitable work place environment

and Canteen
5 Provision of Soft loans

6 Additional healthcare benefits for

employees.
7 Group retreats for vacation, Trips
and events
No Communication with employees Strongly Agree Neutral Disagree Strongly
agree disagree

1 Provide and properly use Box of

ideas
2 Have Intranet communication
system
3 Conduct Satisfaction survey

1
4 Business newspaper

5 Periodic meetings to show results

No Involvement of employees Strongly Agree Neutral Disagree Strongly

agree disagree

1 Employee Volunteer with time

schedule chosen by workers
2 Employee Volunteer with time
schedule chosen by the firm
3 Employee engage in Fundraising as
a percentage of salary

No Training: Strongly Agree Neutral Disagree Strongly

agree disagree

1 Have appropriate Hours of training

per-capita for individual
development.
2 % of involved employees in
training high and equal.
No Formalization of strategies to Strongly Agree Neutral Disagree Strongly
ensure equal opportunities: agree disagree

1 Formalized

2 Not formalized

No Support women’s work Strongly Agree Neutral Disagree Strongly

agree disagree

1 Flexible working hours

2 Job sharing

3 Suspension of career at maternal

times
No Hire detainees, internees and Strongly Agree Neutral Disagree Strongly
disabled agree disagree

2
1 Disabled

2 Detainees or internees

3 Knowledge of tax credit for hiring

of detainees or internees
2. Suppliers
No. Customer verification and Strongly Agree Neutral Disagree Strongly
formal requirement. agree disagree

1 Verifying customers Self-

certification
2 Requirement of Quality
certification (ISO/VISION) for
customers
3 Requirement of
Product/service quality
certification
4 Requirement of for
Certification of proper waste
disposal for different
customers.
No. Issues of direct verification of Strongly Agree Neutral Disagree Strongly
suppliers agree disagree

1 Exclusion of child labor

2 Exclusion of forced labor
3 Safeguard health and safety at
work
4 Safeguarding freedom of
association
5 Absence of discrimination
6 No corporal punishment,
mental and verbal abuse
7 Regular working time
8 Provide Salary in accordance with
legal or industry minimum wage

No Purchase of social goods and Strongly Agree Neutral Disagree Strongly

3
 services: agree disagree

1 Introduction of the disadvantaged in the

labor market
2 Socially responsible production

3 Conduct in Fair trade

3. Customers
No. Social investments in Strongl Agree Neutra Disagree Strongly
commercial: y agree l disagree

1 Use Advertisement messages

containing the social value
2 Cause related marketing to create
positive influence on society
No. Surveys of customer satisfaction: Strongl Agree Neutra Disagree Strongly
y agree l disagree

1 Conduct Regular surveys

2 Conduct Occasional surveys
No. Sustainable product lines: Strongl Agree Neutra Disagree Strongly
y agree l disagree

1 By considering Environmental
value
2 Dedicated to the disadvantaged of
externalities and Environmental
value.
4. COMMUNITY
No. Donations and conditions of Strongl Agree Neutra Disagree Strongly
delivery y agree l disagree

1 From the bank Net income generated

2 Funds of the corporate foundation

3 From portion of the Dividends

4
No. Areas of the donations for Strongl Agree Neutra Disagree Strongly
community y agree l disagree

1 Focus on Education
2 Focus on Scientific research
3 Focus on Scientific research
4 Focus University
5 Focus on Health care
6 Focus on Social interventions in the
territory

7 Focus of Interventions of
international cooperation

8 Focus on Entertainment, restorations

and exhibitions

No Motivations for banks on Strongl Agree Neutra Disagree Strongly

community support y agree l disagree

1 Education

2 Scientific research

3 University

4 Health care

5 Social interventions in the territory

6 Interventions of international
cooperation

7 Entertainment, restorations and

exhibitions

8 Amateur sport

5
No Forms of stable
collaboration Strongl Agree Neutra Disagree Strongly
between the organization and the y agree l disagree

university

1 Grants

2 Research funding

3 Internships

4 Sponsorship of courses and events

No Criteria for determining the amount: Strongl Agree Neutra Disagree Strongly
y agree l disagree

1 Fixed amount
2 Related to the quality of projects

3 Net income

No Supply of goods and services free of Strongl Agree Neutra Disagree Strongly
charge for social activity: y agree l disagree

1 Plant and equipment

2 Own products for free

3 Own discounted products

4 Staff time to accomplish special

projects

No Supply of goods and services free of Strongl Agree Neutra Disagree Strongly
charge for social activity y agree l disagree

1 Plant and equipment

2 Own products for free

3 Own discounted products

4 Staff time to accomplish special

projects

6
No People responsible for decisions: Strongl Agree Neutra Disagree Strongly
y agree l disagree

1 Boards of Trustees

2 Shareholders

3 Board of Directors

4 CEO

5. Controlling Practices

No the degree of relevance of the Strongl Agree Neutral Disagree Strongly

following Controlling practices y agree disagree

1 Promotion of collaborative
relationships with workers

2 Major attraction of skilled resources

3 Improved relationships with funders

4 Loyalty of customers / end user

5 Suggestions by the client companies

6 Improving relations with the

community

7 Pressures from associations and P.A.

8 Improved economic performance

9 Improved reputation with NGOs

10 Decreased risk of scandals and crises

-------------------------------------------------Thank You------------------------------------------