CUSTOMER SATISFACTION QUESTIONNAIRE

To better serve you, we would like to know your opinion of the quality of our services and
products. Please take a few moments to indicate the extent to which you agree or disagree
with the following statements about the services you received.
Thank You

Management Performance
Strongly Strongly Not
No Statement Agree Agree Neutral Disagree Disagree Applicable

1 Project scope of work is well

defined and managed
□ □ □ □ □ □
2 Weekly meetings can
accommodate your needs
□ □ □ □ □ □
3
Products are received on schedule
□ □ □ □ □ □
4
Information (comment and
problem) is well communicated in
□ □ □ □ □ □
accordance to your needs

5
Your comments are well followed
up
□ □ □ □ □ □
6 Key project personnel posses high
communication skill
□ □ □ □ □ □
7 When you need assistance,
personnel are available
□ □ □ □ □ □
8 The assigned personnel meet your
□ □ □ □ □ □
requirement as agreed in proposal

9
In case of manpower absence,
substitute personnel is supplied
□ □ □ □ □ □
promptly

Document control system is well □ □ □ □ □ □

10 organized (example: if you need
certain document, you can receive
it promptly)

11 Infrastructure and tools meet your □ □ □ □ □ □

requirements

12 Document is eligible and printed □ □ □ □ □ □

clearly

13 HSE Regulation are applied in □ □ □ □ □ □

working process

Form No: PTRE‐FM‐465_B
 PROCESS ENGINEERING
Strongly Strongly Not
No Statement Agree Agree Neutral Disagree Disagree Applicable

1
The personnels understand the □ □ □ □ □ □
project scope of work

2
Engineering products are in
accordance to standard and
□ □ □ □ □ □
practice required

3
All products submitted meet your
expectation in quality.
□ □ □ □ □ □
4
All products submitted meet your
schedule
□ □ □ □ □ □

5
Engineering personnel has the
capability to respond input and
□ □ □ □ □ □
comment promptly

6
Engineering personnel is proactive □ □ □ □ □ □
to follow up the document status.

7
Engineering personnel has good
attitude and accountability for his
□ □ □ □ □ □
task

8
HSE aspect are considered in □ □ □ □ □ □
engineering design

Form No: PTRE‐FM‐465_B
 INSTRUMENT ENGINEERING
Strongly Strongly Not
No Statement Agree Agree Neutral Disagree Disagree Applicable

1
The personnels understand the □ □ □ □ □ □
project scope of work

2
Engineering products are in
accordance to standard and
□ □ □ □ □ □
practice required

3
All products submitted meet your
expectation in quality.
□ □ □ □ □ □
4
All products submitted meet your
schedule
□ □ □ □ □ □

5
Engineering personnel has the
capability to respond input and
□ □ □ □ □ □
comment promptly

6
Engineering personnel is proactive □ □ □ □ □ □
to follow up the document status.

7
Engineering personnel has good
attitude and accountability for his
□ □ □ □ □ □
task

8
HSE aspect are considered in □ □ □ □ □ □
engineering design

Form No: PTRE‐FM‐465_B
 PIPING ENGINEERING
Strongly Strongly Not
No Statement Agree Agree Neutral Disagree Disagree Applicable

1
The personnels understand the □ □ □ □ □ □
project scope of work

2
Engineering products are in
accordance to standard and
□ □ □ □ □ □
practice required

3
All products submitted meet your
expectation in quality.
□ □ □ □ □ □
4
All products submitted meet your
schedule
□ □ □ □ □ □

5
Engineering personnel has the
capability to respond input and
□ □ □ □ □ □
comment promptly

6
Engineering personnel is proactive □ □ □ □ □ □
to follow up the document status.

7
Engineering personnel has good
attitude and accountability for his
□ □ □ □ □ □
task

8
HSE aspect are considered in □ □ □ □ □ □
engineering design

Form No: PTRE‐FM‐465_B
 MECHANICAL ENGINEERING
Strongly Strongly Not
No Statement Agree Agree Neutral Disagree Disagree Applicable

1
The personnels understand the □ □ □ □ □ □
project scope of work

2
Engineering products are in
accordance to standard and
□ □ □ □ □ □
practice required

3
All products submitted meet your
expectation in quality.
□ □ □ □ □ □
4
All products submitted meet your
schedule
□ □ □ □ □ □

5
Engineering personnel has the
capability to respond input and
□ □ □ □ □ □
comment promptly

6
Engineering personnel is proactive □ □ □ □ □ □
to follow up the document status.

7
Engineering personnel has good
attitude and accountability for his
□ □ □ □ □ □
task

8
HSE aspect are considered in □ □ □ □ □ □
engineering design

Form No: PTRE‐FM‐465_B
 ELECTRICAL ENGINEERING
Strongly Strongly Not
No Statement Agree Agree Neutral Disagree Disagree Applicable

1
The personnels understand the □ □ □ □ □ □
project scope of work

2
Engineering products are in
accordance to standard and
□ □ □ □ □ □
practice required

3
All products submitted meet your
expectation in quality.
□ □ □ □ □ □
4
All products submitted meet your
schedule
□ □ □ □ □ □

5
Engineering personnel has the
capability to respond input and
□ □ □ □ □ □
comment promptly

6
Engineering personnel is proactive □ □ □ □ □ □
to follow up the document status.

7
Engineering personnel has good
attitude and accountability for his
□ □ □ □ □ □
task

8
HSE aspect are considered in □ □ □ □ □ □
engineering design

Form No: PTRE‐FM‐465_B
 CIVIL ENGINEERING
Strongly Strongly Not
No Statement Agree Agree Neutral Disagree Disagree Applicable

1
The personnels understand the □ □ □ □ □ □
project scope of work

2
Engineering products are in
accordance to standard and
□ □ □ □ □ □
practice required

3
All products submitted meet your
expectation in quality.
□ □ □ □ □ □
4
All products submitted meet your
schedule
□ □ □ □ □ □

5
Engineering personnel has the
capability to respond input and
□ □ □ □ □ □
comment promptly

6
Engineering personnel is proactive □ □ □ □ □ □
to follow up the document status.

7
Engineering personnel has good
attitude and accountability for his
□ □ □ □ □ □
task

8
HSE aspect are considered in □ □ □ □ □ □
engineering design

Note :
5 = Strongly Agree
4 = Agree
3 = Neutral
2 = Disagree
1 = Strongly Disagree

Form No: PTRE‐FM‐465_B
Comment and Suggestion

Project Title :

Company :

Name :

Position :

Phone Number :

Email :

Signature :

Date :

Form No: PTRE‐FM‐465_B