FK - Voice Process

Type of employment: Consultant mode with Smarterbiz, for client Flipkart

Nature of a job: Customer Support (Voice Process, Outbound – Query & Complain resolution)
Working Days: 26 days working
Timings: Rotational Shift between 7am to 11pm anytime & Rotational Week Off
• 9 hrs. (Including 1 hr.break)

Job Description:
• Respond promptly to customer inquiries
• Resolve customer complaints
• Know the products inside and out so that you can answer queries and resolve complaints
• Process orders, forms, applications, and requests
• Keep records of customer interactions, transactions, comments and complaints
• Maintain positive, empathetic and a professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support

Candidate Specification:
• Minimum Graduation – Any stream/Any year pass out (should hold a valid full time Graduation certificate)
• English & Hindi languages (proficiency in both languages is a must)
• Must have a Laptop or a Computer (good working condition)
• Android mobile phone (preferably a latest version)
• Genuine Windows 10 home addition and above is mandatory
• Minimum 4GB RAM & Minimum 200 – 500 GB hard drive
• High speed internet connectivity (preferably Broadband/Wifi)
• A silent room to work
• Fresher or experienced, any field welcome, should be 18+

Selection Process:
• 2 rounds of telephonic interviews (mostly both on same day, if not then next day)
• Post Selection, all candidates must complete a training course before final on-boarding

Mandatory Documents during Onboarding:

• Resume
• PAN Card
• Aadhar Card
• Graduation Certificate
• If experienced candidate – Offer letter & Experience/Relieving Letter
• Active Bank Account

Training Period details:

31 days of training (Excluding Sunday) – all subject to change based on client/internal requirement
Successful completion of training will get you a Certification and land you into operations
• 18 days Process Training
• 10 days OJT (On The Job Training)
• 3-5 days Certification

Stipend & Payout Details:

Stipend: Rs.3500 will be paid for attending the training, OJT and certification process, subject to certification
clearance. Stipend will be paid after the completion of 30 working days in production with the following month’s
salary.
Payout:

For 9hrs.login (Including 1hr.break) * 26days Rs.12000 per month

Note:
Consultant must clear the certification process run by the customer to become eligible for training stipend or payout.
Payments for a service month will be processed in the following month (before 10th).