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PQCDSM KPI Definitions

 December 1, 2020 0  15 min read

Fashion Lingerie Elastics

Safety, Health, and Environment

Total Recordable Frequency Rate

Total Recordable Frequency Rate for employees is the sum of all the lost time accidents (LTA),
restricted work cases (RWC), and all medical treatment cases (MTC) expressed as a rate per
hundred thousand hours worked. The data reported should cover only each manufacturing site.

TRFR = [{(LTA ≧ 1 day) + RWC + MTC} * 100,000] / (Work-hours)

Which Considers:


1. Lost Time (Injury) Accidents: Injury incidents which result in a person being unable to work
his/her next shift must be classified as lost time accidents (including fatalities). For an injury
which occurs on the day before a scheduled rest day then the words “unable to work his/her
next shift” cannot be applied. For these injury incidents, line management and the occupational
health staff must agree whether or not the person would have been able to work normally on
the day following the injury incident.
2. Restricted Work Cases: Injury incidents which while not resulting in time off work, do result
in the person having to undertake restricted work for at least one shift immediately following
the injury incident.  If an injured person cannot perform, on the shift / day following their injury,
one or more of their normal tasks then they are “restricted”.  If an injured person is restricted in
time, i.e. cannot work for the full duration of their next shift then they are “restricted”. The
restrictions must be formally agreed in writing between the occupational health staff and line
management. Lost time injury accidents which subsequently result in a period restricted work
following the person’s return to work after a period of absence must remain classified as lost
time injury accidents.
3. Medical Treatment Cases (MTC): Medical Treatment Cases are occupational injuries, not
resulting in lost time (LTA) or restricted work (RWC), but where medical treatment by a doctor or
nurse is required beyond simple first aid treatment. Occupational injuries that required multiple
doses of medication, excluding simple analgesia, for example, a course of antibiotics to treat
an infection must always be classified as Medical Treatment Cases.  An intervention by an
occupational health doctor or nurse for the purposes of solely diagnosis, e.g. eye examination
or X ray does not result in a MTC classification unless medical treatment is subsequently given.
4. If a MTC becomes an LTA or a RWC then it must not be recorded as an MTC as well.
5. Employee: The term employee includes all persons employed or supervised directly by the
company, irrespective of their hours of work or seniority e.g. director, managers, supervisor,
operatives etc. An employee is someone who has a fixed term or open term contract of
employment with the Company and is on the Company salary/wage payroll, or paid by a third
party (e.g. agency) but under the direct supervision of the Company. University, College, School
students who are employed to work for the Company must be classified as employees, even if
they are not paid or only given out of pocket expenses.
6. For the different plants in a site (different categories or technologies in a site), this
information will be reported as the number for the total site.

Off site waste disposal

Measures the number of kilograms of waste disposed of in the manufacturing operations per
tonne of production. This should be an indicator already monitored quarterly within the Site. 

Waste for Disposal Kg/Tonne = {Kilograms of (Hazardous Waste) + (Non

Hazardous Waste)} /  (Total site production in Tonnes)

Which Considers:

1. For the different plants in a site (different categories or technologies in a site), this
information will be reported as the number for the total site. As an example, if the site Waste for
disposal for the site is = 10 kg / tonne, and there is a A and B plant in the site, the WfD for A
should be reported as 10 kg / tonne and also for B.
2. If data are available by platform, then provide these data.  If not available by platform, then
maintain at a site level.

Environmental Incidents

Refers to any unplanned or undesired event resulting in:

1. a release which is subject to formal release reporting requirements to a government agency,

or
2. a violation of a permit, ordinance, or regulation resulting in a formal charge/order or financial
penalty to the company, or
3. a validated third party complaint, or
4. an off-site impact involving evacuation or injury of persons or property in the community.

Which Considers:

1. All events listed in the above

definition.
2. On-site event incurred by 3rd
party contractors.
3. Data are for the site level.
4. If data are available by
platform, then provide these data.  If
not available by platform, then
maintain at a site level.

Environmental Incidents = the number of

these events according to the
definition
Example: A chemical release greater than its reportable quantity must be reported to the Local,
Province (State) and/or Federal government. 

Example: Any violation which has resulted in consent or administrative order.

Environmental Occurrences

Refers to any unplanned or undesired event resulting in emission to air, land (including
groundwater) or surface/stormwater in violation of applicable legislation or regulations but
which does NOT require (formal) government reporting or constitute a permit violation resulting
in a formal charge/order, or involve a fine or otherwise meet the definition of “incident.” An
environmental occurrence includes:

1. an excursion of an environmental permit requiring routine agency notification;

2. receipt of a validated initial notification from a regulatory authority [e.g. Notice of Violation
(NOV) or its functional equivalent];
3. a spill or release which does not meet the definition of an “environmental incident” but which
has a potential off-site impact;
4. any off-site release or untreated spill that is non-reportable, or that is reportable but requires
no further action per the authorities having jurisdiction.

Which Considers:

1. All events listed in the above

definition.
2. On-site event incurred by 3rd
party contractors.
3. Data are for the site level.
4. If data are available by
platform, then provide these data.  If
not available by platform, then
maintain at a site level.

Environmental Occurrence = the number of occurrences according to the

definition

Quality

Non Conformance
Monitor the percentage of Finished Product that is not produced within
specifications directly
at the end of the production lines. 

% Non conformance = Volume not

released first time / Total Volume
packed * 100 ppm Non
conformance = % Non conformance * 10,000

Which Considers:

1. All product that is held in “quality hold” as part of the normal inspection criterion is still
assumed to be “right first time” as long as it is released for shipment after inspection.

Any product that is delayed or held pending further inspection, even if released for shipment
with no reworking, is deemed as “non conforming first time”.
The aggregation to categories or product groupings should be done by volume, not
averaging percentages.
Example

  Volume Produced Volume Not to specification Non Conformance (%)

Line A 12,000 100 0.8%

Line B 25,000 330 1.3%

Total 37,000 430 1.2%

Hygiene Indicator

Measures microbiological out-of-specification finished product occurrences.

Hygiene Indicator = The number of

confirmed occurrences of finished product not within
specification due to microbiological
issues.

Which Considers:

1. All finished product not released due to microbiological contamination.

2. The number of occurrences of this type of event.  This measure is not the number of cases
of product affected.
Right First Time Batches

Measures the parts per million (ppm) of batches produced within specification and do not
require an adjustment. It is an indicator of process precision and accuracy.

Right First Time Batches

(RFT)= (Number of batches produced not
requiring adjustment / Total batches)
* 1,000,000

Which Considers:

All batches produced.

Example:

Total number of batches produced = 5,000

Number of batches requiring adjustment = 2

RFT =  {(5000 – 2) / (5,000) } * 100 = 99.96 %

Finished Goods Rejected

Measures the parts per million of

finished goods rejected.

Finished Good Rejected = (Cases of

finished goods rejected / Total Cases)
* 1,000,000

Which Considers:

All cases are produced on all lines.

Example:

Total cases produced = 770,000

Number of cases rejected = 200

Finished Goods Rejected = (200 / 770,000) * 1,000,000 = 259 ppm

Raw Materials Reject Rate

Measures the rate of out-of-specification
raw materials.

Raw Materials Reject Rate = (Total pounds of raw materials rejected ) /

(Total pounds of raw
materials received) * 1,000,000

Which Considers:

All receipts of raw materials, whether received in bulk or individually packaged (i.e. drums, bags,
intermediate bulk containers, etc.), are out-of-specification.

Example:

Total pounds received of all raw materials = 8,000,000

Total pounds rejected = 40,000

Raw Materials Reject Rate = ( 40,000 / 8,000,000) * 1,000,000 = 5,000 ppm

Packaging Material Reject Rate

Measures the rate of out-of-specification

packaging components.

Packaging Materials Reject Rate = {(The number of rejected packaging

components) / (The total number of packaging components received)} *
1,000,000

Which Considers:

All defects as specified in the Quality Policy for packaging components. This includes Critical
Defects, Major Defects, and Minor Defects.

Example:

The total number of packaging components received = 27,500,000

Number of packaging components rejected = 20,000

Packaging Components Reject Rate = (20,000 / 27,500,000) * 1,000,000 = 727 ppm


Part 2, located here

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PQCDSM KPI Definitions. Part 2

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