ACTIVITY 2

Creating a Favorable Organization

Case Study on Organizational Efficiency
Only answer this activity after reading Chapter 1. Please read and answer comprehensively.

Mr. Jim Cruz is a new Food and Beverages Manager of A-1 Resort, reporting directly to the
owner. In his previous job as F&B Manager in a de-luxe hotel, he made an outstanding
performance. Customers were very much impressed by the product quality and satisfactory
customer service which he was able to maintain. With his good records, A-1 Resort pirated him
and gave him a higher pay and benefits, with the expectation that Jim will resolve their
operational problems especially in the area of food preparation, sales and customer service. After
6 months, his new boss expressed his dissatisfaction and disappointment over Jim. He remarked:
“He is probably competent, his staff loves and respects him but he has not done well to improve
sales, profit and production. A lot of customers have complained and did not return. His
supervisors aren’t doing well.”
Jim sees the situation differently. He has regrets for having transferred to this resort. He felt so
bad having turned out poor results despite all the hard and sincere work that he had done. He
said: “It’s all worries and tensions beset me. I wanted to do so much but I feel crippled and
helpless. Take my position. Here I am a manager, and was told to increase sales and improve
food and customer service using my own strategy. I wanted to set up sales targets, a budget and
control system but there were no records to start with. My boss did not give me access to
financial data saying everything is confidential. I was expected to work our miracles on my own
initiative and effort. My supervisors and I are not allowed to attend meetings because it isn’t a
company practice. I wanted to do things but the owner often contradicted my decisions. My
supervisors did not have formal training and did things on a hit and miss basis and yet the
company would not want to invest in their training, contending that they will learn on their own.
My supervisors are responsible for results but they complain that they are powerless since they
have no authority to run after erring employees. One of our men refused to take orders from his
supervisor – Mario. So, Mario suspended him but he was reprimanded for doing so by the
Personnel Office as the guy is a relative of the owner. So, he rightly protested: “What am I
supposed to do? I’m supposed to be in charge and accountable. Am I or am I not? What is my
authority over my people?”
My boss always complains to me about high costs but he never seems to make up his mind about
what it is that we are actually aiming for. So, our costs get out of control before we don’t even
know what they ought to be. I report my problems to my manager but he seems to be of no help
to me as far as costs and quality are concerned. He says I should have sorted out these difficulties
with the Finance Manager before going to him. I can’t spend half my day dealing with problems
that should never have happened if only everyone knew what was expected of him. Everyone
seems so good at passing the buck.
“If you ask me, this place has grown too fast. Twenty years ago, it was a 10-room resort. Now it
has 100 rooms, 5 function rooms and a sports complex and it employs almost 250 people. I really
want to do a good job but I don’t know how to make it possible under these circumstances.”
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ACTIVITY 2
Creating a Favorable Organization
Case Study on Organizational Efficiency

NAME: JEFF DONARD D. LUPAS COURSE AND YEAR: BSHM-3

BLOCK: BLOCK-E DATE SUBMITTED:

POINTS FOR DISCUSSION

1.) Identify the problems and select the major problems in this case:
How do you analyze the situation of Jim?
- I can analyse that the situation of Jim is not easy because he have so many challenges in her
work not only in her work but also people around her.
-
What hampered him from performing a good job?

- He made the outstanding performance customer were very much impressed by the
product quality and satisfaction customer service which he was able to maintain. A-1
resort pirated him and gave him a higher pay and benefits.

2.) What elements of organizational efficiency seem to be lacking in this situation? How did these affect
the overall performance not only of Jim’s department but the company as a whole?
- It can affect not only of Jim’s department but also the company because he can’t focus her work if
some people are disappointed in her.
3.) Suggest and recommend the best solutions to be implemented to these major problems.
- I can suggest that don’t mind some people says about you just focus in your work and you will be
successful at the end.

4.) Detail how this solution should be implemented.

- The solution implemented that he says I should have sorted out these difficulties with the finance
manager before going to him.