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Bontrs, N, Drogonetti, NC, Jacobsen, K an Roos, ( 1599)
he kow.edge toolbox, a review pf tre tools availabe
to measure and manage intangibe resources,
furopean Management lo.rna, 17 (4], pp 391-402
Eduinson, L and Malone, M 5 (199/] Intellectua Capita
Reali@rg your company's true value w findirg ts
dden brainpower, New York, Harper Business
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America The Armenian Prosper Winte', pp 34-48
Scarborough, H an zias, 12092Evaluatirg Auman
Capital, .0do ¢ pp
Gcrultz, I wi196li investrren in huaron capital
American Economic RevewS, March, pp 17
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poou aticn cuahity Los Angeles. CA, University o"
Ca itornia Press
Youndt, M A (200} Hunan resource considerations an
vale eatior the mediatrg role of nte lectual
capital, Paper de iere at Notional Conferenueo US
Academy ot Managerent, Torr to, August
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Becker, B E and Huselid, M A (1998] High performance
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Chartered Institute of Personnel and Development
(2010) Next Generation HR, London, CIPD
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Crail, M (2006] HR oles and responsibilities 2006
benchmarking the HR function, IRS Employment
Review, 839, 20 January. pp 9--15
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January, p 18
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€IPD (2015) Fact sheet: HR analytics [online]

http://www.cipd.co.uk/hr-resources/factsheets/hr-analytics.aspx [accessed 12 November 2015]
McAfee, A and Brynjolfsson, E (2012) Big Data: the management revolution, Harvard Business Review, October, pp
60-68
Pfeffer, J and Sutton, R (2006) Evidence-based management, Harvard Business Review, January, pp 62--74
Rousseau, D M and Barends, E G (2011) Becoming an evidence-based HR practitioner, Human Resource Management
Journal, 21 (3), pp 221-35
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Boyetzis, R (1982) The Competent Manager,
New York, Wiley
Competency and Emotional Intelligence (2006/7) Raising
Performance Through Competencies:
The annual benchmarking survey, London,
Competency and Emotional intelligence
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Dulewicz, V and Higgs, M (1999) The seven dimensions of
emotional intelligence, People Management, 28,
October, p 53
Mirabile, RJ(1998) Leadership competency
development, competitive advantage for the future,
Management Development Forum, 1(2), pp 1-15
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Pitman
IDS (2007) Absence Management, HR Study 810, London,
IDS
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CIPD (2015) Survey of Absence Management, CIPD
[online] http://www.cipd.co.uk/hr­resources/
survey­reports/absence­management­2015.a$px
accessed 27 October 2015]
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CIPD (2012a) Game on! How to keep diversity progress
on track, CIPD [online] http://www.
cipd.co.uk/binaries/game­on­how­to­keep­diversity­
progress­on­track­2012.pdf [accessed
30 October 2015]
CIPD (2012b) Diversity and inclusion: Fringe or
fundamental? (IpD [online] www.cipd.co.uk/binaries
end 0806(0768¢ 3red@,@936 beg­
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diversity­and­inclusion­­2012­fringe­or­fundamental
pdf [accessed 30 October 2015]
Kandola, R and Fullerton, J (1994) Managing the Mosaic:
Diversity in action, London, CIPD
Nishi, L H (2013) The benefits of climate for inclusion for
gender­diverse groups Academy of Management
Journal, 56 (6), pp 1754­74
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organization, Personnel Management, August, pp
28­31
CIPD (2013) Zero hours contracts: myth and reality, €IPD
[online] http://www.cipd.co.uk/binaries/zero­hours­
contracts­2013­myth­reality.pdf [accessed 29 October
2015]
CIPD [2015a) Fact sheet: zero­hours contracts,
CIPD [online] http://www.cipd.co.uk/hr­
resources/factsheets/zero­hours­contracts.aspx
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CIPD (2015b) Zero­hours and Short­hours Contracts in the
UK, CIPD [onine] http://www.cipd.co.uk/binaries/
ero­hours­and­short­hours­contracts­in­the­uk­2015­
employer­employee­perspectives.pdf [accessed 26
December 2015]
Hunter, L and Macinnes (1991) Employers' Labour Use
Strategies, London, Employment Department
Research Paper No 87
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Cliffs, NI, Prentice Hall
Hart, J (2014) The Social Learning Handbook [online]
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Koz, J, Harper, H and Dench, S (2002) Work-life Balance: Lawler, E E (2003) Treat People Right! How organizations
Beyond the rhetoric, Report 384, Brighton, Institute and individuals can propel each other into a virtuous
for Employment Studies spiral of success, San Francisco, CA, Jossey-Bass
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Brewster, C, Sparrow, P and Harris, H [2005) Towards
new model ot globalizing HRM,
The International Journal of Human Resource
Management, 16 (6), pp 949­­70
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talent management: new roles for the corporate HR
function? in H Scullion and D G Collings (eds) Global
Talent Management, London, Routledge, pp 40­­55
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CIPD (2007) HR and Technology: Impact and advantages, Parry, E and Tyson, S(2011) Desired goals and actual
London, CPD outcores of e-HRM, Human Resource Management
Journal, 21 (3), pp 335­­54
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Briner, R B, Denyer, D and Rousseau, D M (2009)
Evidence-based management: concept clean-up time?
Academy of Management Perspectives, September,
pp 19-32
Chartered Institute of Personnel and Development (2010)
Next Generation HR, CIPD, London, http://www.cipd.
co.uk/hr-resources/research/next-generation-hr-time-
for-change.aspx
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[accessed 2 August 2016]
Chartered Institute of Personnel and Development (2013)
HR Profession Map, http://www.cipd.co.uk/hr-
profession-map-download.aspx
[accessed 25 January 2013]