Professional Documents
Culture Documents
CUSTOMER JOURNEY
Example: A prospect downloads your ebook, then receives 4-5 emails in a series, which ultimately leads them to a
sales page for your info-product or consulting service.
BASIC STRUCTURE OF
PRE-PURCHASE EMAIL SERIES
EMAIL 1 // INTRODUCE
EMAIL 2 // EDUCATE
EMAIL 3 // OFFER
● Sell.
● Don’t be shy.
● Be clear & direct.
● Invite them to join you & make the offer feel special:
○ E.g. “This is an exclusive opportunity to access a very special offer [insert your offer] [bullet out the
benefits]…”
● Note: At this stage, you may consider adding another “Educate” email and switching back and forth between
“Educate” and “Offer.”
● Inject urgency/scarcity.
● Close the offer:
○ E.g. “This is the last you’re going to hear from me about this…”
○ E.g. “I am not going to send any more emails about this…”
○ E.g. “The price is guaranteed to go up tomorrow…”
○ E.g. “I only have 10 more spots left and after that, the program is full until next year…and even then,
the price will be double and I won’t be able to offer you this early bird rate...”