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Smartflow Engineering Services Pvt. Ltd.

ISO 9001:2015 & OHSAS 18001:2007 certified Company

SMARTFLOW ENGINEERING
SERVICES PVT. LTD.
ISO 9001:2015 & OHSAS 18001:2007 Certified

HEALTH, SAFETY AND


ENVIRONMENT MANUAL

Smartflow HSE Manual Page 1


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Management Commitment statement for HSE


The Management of Smartflow Engineering services Pvt. Ltd. is committed to providing
employees with a safe healthful workplace. The protection of health and safety ranks
equally with our primary business objectives. We strive for continuous improvement in our
performance in health, safety and environmental areas.
It is the policy that all employee report unsafe condition and do not perform work tasks if
the work is considered unsafe. Employee must report all incidents, injuries, and unsafe
conditions to their supervisors. No such report will result in retaliation, penalty, or other
disincentive.
Employee recommendations to improve safety and health conditions will be given thorough
consideration by the management. Management will give true attention to and provide the
necessary resources for the correction of unsafe conditions.
Management will promote and influence safe behaviour of all employees. This will be
accomplished by both positive reinforcement of correct and safe activity, and by disciplinary
action for those who will fully or repeatedly work in an unsafe manner.
Management will participate in establishing and maintaining all effective safety and
important safety aspect or programs. This will include the following -
Holding all management and supervisory staff accountable for their safety
responsibilities in their respective departments, jobs, workplaces
Formulating and establishing safety policy and objectives
Establishing effective downward and upward communication systems for safety
information
Reviewing and updating workplaces safety policies, practices and performances
creating the environment of continuous improvement
integrating of safety management with business decisions
This policy statement serves to express the management commitment to and involvement
in providing our employees a safe and healthy workplace. This workplace safety and health
program will be incorporated as the standard of practice for this organization. Compliance
with these safe practices and those of any regulatory agency will be required of all
employees as a condition of continued employment.

---------------------------------- ------------------
Director Signature Date

Smartflow HSE Manual Page 2


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

SAFETY POLICY
• Provide adequate control of the health and safety risks arising from
our work activities
• Protection of human life is the highest priority
• Provide and maintain safe work environment, plant and equipment
• Ensure safe handling and use of substances
• Provide information, instruction and supervision for employees
• Ensure all employees are competent to do their tasks, and to give
them adequate training
• All employees are responsible for Health, Environmental and Safety
compliance
• Maintain safe and healthy working conditions
• Review of this policy as necessary at periodic intervals.

RESPONSIBILITIES
Management Responsibilities
The Management of Smartflow is responsible to providing employees
with a safe healthful workplace by:

• Ensure that safety is adequately budgeted for department, jobs, etc.


• Communicate safe work practices regularly with in departments
• Formally recognize outstanding safety performance by any/ all
employees.
• The Manager/Supervisor or any other employee with the safety
process as needed or as requested. This can include formal worksite
periodic inspections.
• Uphold and enforce all known safe work practices.

Smartflow HSE Manual Page 3


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Manager/ Supervisor Responsibilities


The manager/supervisor is responsible for giving health, environmental
protection and safety primary consideration with other factors that
affect daily business decisions.

Managers and supervisors are responsible for actively supporting HSE


performance in their area by:
• Ensure new-hire orientation is given to new employees, or is followed
up at the work level
• Ensure employees are given training that includes safe work practices
on equipment, tools, machines, processes, etc.
• Personally conduct or designate a qualified personnel to conduct
regular inspections of the workplace
• Conduct frequent work discussions that include safe work practices
• Ensuring that employees report all injuries, unsafe conditions and
significant environmental impact issues immediately
• Investigate all incidents and near misses and take immediate action
to prevent re-occurrence
• Uphold and enforcement such as recognition of worker’s safe work
performance, and award for safe behaviour. Enforcement action can
also influence safe behaviour when applied towards workers who
blatantly perform unsafe acts, or who continually perform in an
unsafe manner.
• Provide safety meetings and toolbox talk on a regular basis.
• Setting safe examples for employees to follow
• Knowing, supporting and informing employees of the policies and
procedures in the company HSE Procedures Manual

Smartflow HSE Manual Page 4


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Employee/Staff Responsibilities

It is critical to the success of our HSE program that employees have the
concept as their goal that all injuries and incidents can be prevented.

Employees are responsible for:


• Are to follow safe work practices, for the benefit of self, co-workers and
the protection of facilities and if they are unsure of what is the
correct/safe way to perform a task or a job, they are to ask their
immediate supervisor/manager
• Actively participating in safety and tool box meetings and training
• Must immediately reporting every job related injury or illness,
regardless of severity, to a supervisor/manager
• Must immediately report all unsafe equipment or tools to their
supervisor/ manager
• Assisting in reporting and investigating incidents, injuries, and near hits,
as directed by supervisor/manager
• Are to uphold the safe work practices this organization has established

WORK SITE INSPECTION

▪ All work areas and jobs need to be inspected on a regular basis to


ensure safe work practices and safe & healthy conditions. These
inspections are to be carried by site supervisor or his/her qualified
designated staff.
▪ This can include the assessment of a work site that may need to be
fitted to the worker (ergonomics) so as to avoid injury or illness.

Smartflow HSE Manual Page 5


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

▪ If approached by workers who appear to have a true concern regarding


a safety or health issue, supervisors/managers need to act accordingly
and give attention to the matter.
▪ Incidents that involve injury and illnesses need to be evaluated and
analyzed for trends. Common causes and patterns so as to prevent
further occurrences.

HAZARD PREVENTION AND CONTROL


▪ Safe work practices will be developed and employees will be trained on
using these safe work practices to avoid injury and illnesses.
▪ PPE will be provided as necessary, and its use enforced by supervisors
and managers.
▪ Required tools, machines etc., need to be maintained in good working
order by a continued preventative inspection program.
▪ All employees/ workers will be made aware of workplace emergency
procedures. Training on this process will begin at orientation.

SAFETY AND HEALTH TRAINING


• Safety and health orientation
Workplace safety and health orientation begins on the first day of
initial employment or job transfer. Each employee shall have access to
a copy of the written safety program, through his supervisor for review
and future reference. Supervisors are responsible to inform all
employees that compliance with the safe work practices is must
required.

Smartflow HSE Manual Page 6


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Job specific training


• Manager/supervisors should receive basic safety and health training
as it relates to their positions
• Supervisors will train employees on how to perform assigned job tasks
safely
• Supervisor will review safe work practices with employees before
permitting the performance or new, non-routine, or specialized
procedures

Periodic training of Employees


• All employees will be retrained periodically on safe work practices,
policies and procedures and when changes are made to the written
safety program.
• If necessary, individual employee will be retained after the
occurrence of a work related injury caused by an unsafe act or work
practice, or when a supervisor observes employees displaying unsafe
acts, practices or behaviours.

First aid and medical assistance


There will be adequate first aid supplies and/or adequate first aid kits
available at each workplace/site. Employees who receive work related
injuries or illness will be given immediate attention in regard to the
nature of their injury or illness.

Smartflow HSE Manual Page 7


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Hazard Recognition & Assessment


Roles and Responsibilities

Senior Management
• Provide the necessary resources to implement, support, and enforce the
health and safety policy and program within the company
• Promote the exchange of health and safety information
• Review accident reports and communicate with concern authorities
regarding notices respecting critical injuries, accidents, incidents and
other events
• Provide support for the Health & Safety Program and any safety related
initiative (i.e. health & safety targets/goals)

Supervisor/ Manager
• Review workplace safety inspection checklists and respond to
recommendations
• Discuss matters of safety with workplace H&S representative and review
& respond to recommendations
• Coordinate workplace safety meetings
• Establish a workplace health & safety documentation system for
workplace/project safety inspection checklists, injury reports, Material
Safety Data Sheets, emergency & rescue procedures and other
documents
• Perform daily workplace tours, noting any hazards or unsafe practices
• Respond immediately to hazards and keep records for follow-up
• Identify special workplace hazards and outline appropriate safe work
procedures and training requirements
• Arrange necessary safety training to all employees.

Health & Safety Representative


• Complete an inspection of the entire workplace once every 2 weeks
• Identify dangerous or hazardous situations and report them to
workplace supervisor
• Record health and safety recommendations and report them to
workplace supervisor

• Cooperate with H&S consultants during workplace safety inspections

Smartflow HSE Manual Page 8


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

• Participate in accident investigation when required (see Accident


Investigation Procedures)
• Be familiar with OHSA and workplace Regulations
• Participate in monthly workplace safety meetings where dangerous or
hazardous situations are presented and recommendations are discussed

Worker
• Work in accordance with the Occupational Health & Safety Act (OHSA)
and workplace Regulations
• Participate in workplace inspections when required
• Implement workplace inspection and safety meeting recommendations
• Report hazardous conditions or contraventions of the OHSA and
workplace Regulations to the Health & Safety representative or
supervisor

INCIDENT INVESTIGATION

SMARTFLOW management endorses and supports the concept that all


incidents, whether or not physical or personal damage is realized, must
be reported, investigated, analyzed, communicated, followed-up and
effective control measures implemented to prevent recurrence.

Guidelines
Investigating incidents and accidents is a critical process that provides
insight into the contributing factors and allows decisive action to reduce
future risks. All incidents that result in injury or property damage or that
could have resulted in serious injury or property damage (near miss)
must be reported and thoroughly investigated.

Roles and Responsibilities

Senior Management
• Ensure training is provided for Supervisors and Health & Safety
Representatives in Accident Investigation and First Aid
• Receive and review Accident Investigation reports
• Initiate action deemed necessary as a result of the investigation

Smartflow HSE Manual Page 9


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

• Participate in major accident investigations as appropriate


• Provide notices or other legally required notices respecting critical
injuries, accidents, incidents

Supervisor
• Supervisor at the site/workplace where incident occurred will perform
an incident investigation
• Review the workplace and conditions to understand the accident
situation
• Receive reports of accidents, injuries and incidents and encourage the
reporting of these to all employees
• Implement temporary control measures to prevent any further injuries
to employees or damage to equipment/assets.
• Ensure that the injured person has received or is receiving adequate
medical aid and appropriate transportation of the injured person to
medical treatment has been arranged
• Investigate casual conditions and unsafe acts; make conclusions based
on existing facts. Complete the incident investigation report with
recommendations for corrective actions
• Complete accident investigation with the Health & Safety Representative
• Distribute copies of the Accident Report and Accident Investigation to
the Senior Management along with all employees

Worker

• If capable, assist in application of first aid, otherwise, immediately


vacate work area and report to Supervisor any accident, injury, illness,
property damage etc.
• Assist in Accident Investigation by providing accurate information
concerning the circumstances, causes and future prevention of the
accident
• Assist and support the Supervisor in investigating the accident

Smartflow HSE Manual Page 10


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

INCIDENT REPORTING

The strength of any safety program relies on the involvement of all


workers on a project to identify hazardous conditions to their direct
supervisors. It is up to the supervisors to take reasonable measures to
correct or eliminate the problems. In all cases, there must be a
combined.
Smartflow has chosen H&S inspection reports, H&S meetings, incident
reporting and accident investigations and hazard reports as the methods
of identifying workplace hazards, assessing their severity and controlling
them to reduce the risk of injury. When hazards are reported to
supervisors, thorough hazard reporting and follow-up can lead to a
reduction in accidents.
Roles & Responsibilities
Employer
• Provide support to staff for comprehensive hazard report review
• Maintain records of all injuries, accidents, and hazards for each project
• Compile records of project safety performance
• Review hazard reports and make recommendations for improvement
• Train employees about hazard reporting procedures and hazard
resolution

Supervisor
• Review all hazard reports
• Take corrective action to reduce risks of injury from hazards identified in
hazard reports
• Discipline workers who knowingly disregard safety rules to expose
themselves or others to hazards
• Submit all records of orientation, training, safety meetings and hazard
reports to management, with a copy available on the workplace
• Ensure all accidents or hazards requiring investigation are reported
immediately to head office
• Ensure that H&S representative are consulted on recommendations

Smartflow HSE Manual Page 11


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Worker
• Report all hazardous conditions immediately to their supervisor
• Participate in investigation of hazard reports, providing information into
the cause and elimination of the hazard

Emergency Response Plan


Emergency Response Procedures
Emergency response procedures will vary depending on many factors
including the severity of the incident and the type of construction
project. Several elements will remain constant however:
• All incidents are to be treated seriously and investigated thoroughly
• Priority in the case of an accident goes to:
✓ Saving a life
✓ Maintaining an essential service or utility
✓ Making the injured comfortable
✓ Preventing damage to equipment or property (without risk of
injury)
• All emergencies must be treated with caution as circumstances can arise
that put those who are unprepared, ill equipped and not sufficiently
trained into situations of extreme danger
• When responding to the following incidents, all project personnel must
be informed of the procedures to be followed.

Housekeeping
Guidelines
Proper housekeeping procedures are essential to an effective Health &
Safety Program. A successful H&S program is proven to reduce or
prevent accidents, injuries and illnesses and ultimately, save lives.
Consistent with company policy, Smartflow will not tolerate an untidy
workplace. It is the responsibility of all staff/subcontractors to clean
their area of work daily, or as often as necessary to maintain a clean
standard.
When subcontractors‟ waste and scrap create a hazard and are not
cleaned up in a reasonable time, it will be cleaned up by Smartflow at

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Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

the expense of the subcontractor. No warnings need to be given before such


action.

A workplace that does not emphasize good housekeeping practices is


susceptible to workplace injuries. The following procedures and practices must
be undertaken at every Smartflow project/workplace.

Housekeeping Responsibilities

Supervisor
• Arrange for work areas to be cleaned up at least daily
• Inform all staff/workers about waste storage location and provide
adequate resources to clean waste on daily basis
• Review housekeeping problems and requirements in safety meetings
with all workers
• Ensure that all waste and scrap that might create a hazard is cleaned up
and/or secured

Health & Safety Representative


• Conduct regular inspections (as required) to monitor housekeeping and
to identify related hazards
• Review housekeeping problems and requirements in safety meetings
with all workers
• Report housekeeping related hazards to the supervisor

Worker
• Perform daily clean up of work area
• Store materials safely and in an organized manner
• Dispose of waste and scarp at provided waste storage location
• Bring housekeeping related hazards to the attention of the H&S
representative, supervisor and other workers on the workplace

Smartflow HSE Manual Page 13


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Housekeeping Procedures
Daily cleanup of all work areas, disposal of scrap as procedure provided
by Smartflow
• Visually inspect work areas at the beginning and end of each shift
• Regular remove of scrap, material and garbage from workplace garbage
bins
• All walkways, stairways and passageways must be clear of materials,
tools, cords, garbage etc. at all times

• Signs must be posted on and around hazardous wastes


• Avoid storing materials near overhead power lines
• All work areas must have proper lighting and adequate ventilation
• Ensure all materials stored on a roof or in open spaces are secured
according to standard preservation methods.
• Avoid throwing or passing material from one level of a project to
another – lower using a chute or other approved devices

Storage

Flammable Materials
• Use copper grounding straps to reduce static electricity build up
• Store fuels in containers approved and stamped
• Ensure electric fixtures and switches are explosion-proof where
flammable materials are stored

Hazardous Chemicals
• Refer to Material Safety Data Sheets (MSDS) for specific safety and
storage information on each controlled substance
• Follow manufacturer’s recommendations for storage
• Comply with all restrictions concerning environmental factors and
minimum distance requirements
• Post legible warning signs where required
• Provide suitable equipment for prompt spills response where required
• Store empty containers in a secure location, apart from full containers

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Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Compressed Gas Cylinders


• Store and transfer cylinders in a secure, upright position
• Store cylinders in a secure/provided area outside
• Keep full cylinders apart from empty cylinders
• Maintain adequate distance between cylinders and heat sources

RISK MANAGEMENT

Management endorses and supports the concept that hazards in the


workplace must be identified, the associated risks assessed and
appropriate mitigation measures and controls employed through
effective company HSE Policies, Procedures and Programs.

CONTRACTOR MANAGEMENT

Management endorses and supports the concept that hazards in the


workplace must be identified, the associated risks assessed and
appropriate mitigation measures and controls employed through
effective company HSE Policies, Procedures and Programs.

RECORD KEEPING PROCEDURE


In order to recognize hazards and monitor the success of the Smartflow
Health & Safety Program, reports, records and other performance
measures must be reviewed. Analysis of these reports will provide
information regarding what elements of the entire program need
attention and improvement, and will assist in the prevention of
accidents and injuries.
In addition to Hazard Assessment Procedures already in place, it is
Smartflow policy to perform annual reviews of the following
performance measures, if available:
• Hazard reports
• Accident investigations

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Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

• First aid reports refers to an injury that can be treated on the job
without any work days lost
• Medical aid reports refers to an injury not severe enough to warrant
more than one day off work, but medical treatment is required
• Lost time injury reports refers to an injury that direct result keeps an
employee off work for more than one full day
• Equipment maintenance records
• Joint Health & Safety Committee meetings

To review data from these sources, it is necessary to establish a system


to document, maintain and keep records on all injuries, accidents, and
incidents that occur on all projects. The collected data will be analyzed
for trends from year to year and in some cases project to project.
Roles and Responsibilities
Senior Management
• Maintain records of orientation, project inspections, safety audits, MOL
reports and follow up actions
• Monitor injury frequency rates
• Compile an annual report on all health and safety activities and
occurrences on the project
• Ensure follow up performed for all action items
• Ensure appropriate actions are taken following review of annual project
safety data report

Supervisor
• Record all accidents, incidents, first aid occurrences, lost time injuries,
equipment damage, MOL reports and JHSC minutes and make available
to all on the workplace
• Send all relevant health and safety information to the Smartflow head
office
• Coordinate first aid response, accident investigation or other follow up
procedures subsequent to an occurrence

Smartflow HSE Manual Page 16


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

• The Supervisor will control and maintain all required records. Records
are maintained for a minimum of Three years following the end of the
year to which they relate.

Worker
• Report all accidents, incidents, first aid occurrences, lost time injuries
and equipment damage to supervisor

Records Review and Statistical Analysis Procedures


• All project safety data are registered and recorded at the workplace,
with appropriate responses initiated immediately (i.e. accident
investigation etc.)
• All workplace safety data are copied to management
• Workplace inspection checklists from routine safety inspections are
collected and statistically analysed in an annual Health & Safety report
• All other workplace safety data is presented and reviewed using charts
and graphs in annual reports

New Worker Orientation


Guidelines
Training is an essential component of an employer’s health and safety
obligations. It is based on the employer’s responsibility to:
Provide information, instruction and supervision to a worker to protect
the health or safety of the worker Take every precaution reasonable in
the circumstances for the protection of a worker (from Section 25 (2) of
Occupational Health & Safety Act)
Training is most important for inexperienced or new workers, as they are
generally involved in more accidents than experienced workers. A new
worker is anyone new to the company or project, regardless of age or
experience. On a workplace, the supervisor is responsible to ensure that
the safety of all workers is protected. One aspect of this responsibility is

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Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

to ensure workers are advised of any danger or possible danger of which


they are aware.
The method that will be used to familiarize a new worker with the
details and dangers of a workplace is orientation. A checklist and a
physical tour of the workplace can accomplish this. The checklist
includes information on the Smartflow health & safety program, first aid
procedures, specific workplace emergency procedures, hazards,
reporting procedures, the right to refuse rules.

Roles and Responsibilities


Employer
• Ensure that an orientation program is in place for all new workers on a
workplace
• Provide information, instruction and education where required to
protect the health or safety of all workers

Supervisor
• Ensure complete orientation is provided for all new workers on a
workplace
• Ensure completed checklists for new worker orientation are available on
the workplace

Contractor
• Provide project orientation to all members of a crew prior to beginning
work on a project
• Submit completed orientation checklists to the supervisor

Smartflow HSE Manual Page 18


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Work Refusal
Guidelines
According to the Section 43 (3) Occupational Health & Safety Act,
A worker may refuse to work or do particular work where he or she has
reason to believe that,
(a) Any equipment, machine, device or thing the worker is to use or
operate is likely to endanger himself, herself or another worker;
(b) the physical condition of the workplace or the part thereof in which
he or she works or is to work is likely to endanger himself or herself;
(c) Any equipment, machine, device or thing he or she is to use or
operate or the physical condition of the workplace or the part thereof in
which he or she works or is to work is in contravention of this Act or the
regulations and such contravention is likely to endanger himself, herself
or another worker.

All workers have the right to refuse is they believe a hazardous condition
exists in their workplace. The worker must notify his supervisor
immediately. Before this becomes a work refusal under the
Occupational Health & Safety Act, the worker and supervisor should
discuss the hazardous condition to determine if there is issue can be
resolved internally. If the issue cannot be resolved, and the worker still
feels that a hazardous condition exists, the Management will be involved
to determine if the condition is likely to endanger. An investigation will
be performed to identify corrective action needed to achieve a
resolution. Education can be included as corrective action. Once the
corrective action is implemented, and all parties agree that the
hazardous condition has been resolved, work can continue.

Smartflow HSE Manual Page 19


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Roles and Responsibilities


Employer
• Ensure all workers are given orientation including a review of their right
to refuse hazardous work
• Ensure supervisors and workers are supported in the work refusal
process
• Provide all information as needed during a work refusal

Supervisor
• Provide orientation to all workers including a review of their right to
refuse hazardous work
• Support all workers‟ right to refuse work they fell may be hazardous
• Investigate the report of hazardous work immediately
• Attempt to resolve the hazardous condition internally
• Adhere to the work refusal process if it cannot be resolved internally
with a JHSC member, a H&S rep, and/or worker representative (see
Work Refusal Flow Chart in Checklists & Forms section)
• Ensure the work considered hazardous is not resumed until
recommendations are implemented and the resolution is accepted by all
parties
• Never threaten or impose reprisals on workers who refuse work
• Ensure communication exists amongst all parties during a work refusal

Worker
• Report hazardous conditions immediately to direct supervisor
• Assist in attempting to resolve the hazardous condition internally
• If no resolution is acceptable, continue to refuse to work and stand by
while investigation is performed
• Resume work once corrective action is implemented and a resolution is
achieved

Smartflow HSE Manual Page 20


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Workplace Violence and Harassment Policy

The single biggest contributor to workplace-related violence is stress.


Stress arising from workplace or personal factors (i.e. work
overload/under load, role uncertainty, responsibility for others,
isolation, job satisfaction, job security, or negative feedback) can push
employees towards a violent outcome.
Our company is concerned and committed to our employees' safety and
health. We refuse to tolerate violence or harassment in the workplace
and will make every effort to prevent violent incidents from occurring by
implementing a Workplace Violence and Harassment Policy with a Non-
Violent Crisis Intervention program. We will provide adequate authority
and resources to responsible parties so that our goals and
responsibilities can be met.
All managers and/or supervisors are responsible for implementing and
maintaining our program. We encourage employee participation in
designing and implementing our program. We require prompt and
accurate reporting of any act in which a person is abused, threatened,
intimidated or assaulted whether or not physical injury has occurred.
Our program ensures that all employees, including supervisors and
managers, adhere to work practices that are designed to make the
workplace more safe and secure, and do not engage in verbal threats or
physical actions which create a security hazard for others in the
workplace.
Our Program will be reviewed and updated annually.

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Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Drug ,Alcohol and Deadly Weapons Policy

The Smartflow is a drug-free workplace. The purpose of this policy is to ensure


the safety of all employees and to promote productivity. This policy applies to
all employees, contractors and temporary workers. Substances covered under
this policy include alcohol, illegal drug, intoxicants, prescription drugs,
synthetic drugs and over-the-counter drugs.
We reserve the right to inspect company premises, including company
vehicles, desks, lockers, storage areas, work areas, offices and other property
supplied by the company. All such property is company property. We reserve
the right to conduct alcohol and drug tests at any time. We may terminate
your employment if you violate this policy, refuse to be tested, provide false
information, or fail to cooperate in a company investigation regarding drug or
alcohol use.

Company rules-
You must follow these rules while you are on company premises and while
you conduct company business. These rules apply any place you conduct
company business.
1. Using, possessing or being under the influence of intoxicants or illegal
drugs on company premises or while conducting company business is
strictly forbidden.
2. The possession of deadly weapons or explosives on company premises
or while conducting company business is strictly forbidden.
3. You may not sell, buy, transfer or distribute drugs. We reserve the right
to report such actions to the authorities.
4. You must cooperate with any investigation into drug or alcohol use. An
investigation may include tests to detect the use of alcohol, drugs or
inhalants.

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Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

5. You must follow these rules if you take prescription or over-the-counter


drugs while on company premises or while conducting company
business:
a. You may use a prescription drug only if a licensed health care
provider prescribed it to you within the last year.
b. You may use prescription or over-the-counter drugs only if they do
not generally affect your ability to work safely and effectively.
c. You must keep these drugs in their original containers or bring only a
single-day supply.

The company reserves the right to consult a doctor to determine if a


prescription or over-the-counter drug may create a risk of harm to you or
others if you use it on the job. The company may change your work duties or
restrict you from working while you are using a prescription or over-the-
counter drug that creates such a risk.

FIRE PREVENTION GUIDELINES


Purpose –
To protect our employees and facilities from the dangers of fire, Smartflow
Company has developed a fire prevention plan to reduce the risk of potential
injuries, death and property damage. The purpose is identify and control fire
hazards.

Responsibilities-
Management
• Responsible for seeing that fire-prevention procedures are established
and enforced
• Fire suppression systems are inspected regularly and maintained
• Employees are trained to use fire extinguishers for incipient fires
• Employees are trained to use evacuation routes and procedures

Smartflow HSE Manual Page 23


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Supervisors
• Responsible for monitoring the use of flammable materials
• Training employees in safe storage, use and handling of flammables
• Ensuring that storage areas for flammables are maintained properly

Employees
• Responsible for following company procedures for the safe storage, use
and handling of flammable materials
• Reporting violations of the Smartflow Company fire prevention plan

RESPONSE PROCEDURES

• If possible and not a risk to life, isolate all fuel sources and/or threatened
facilities.
• Fighting a fire in the initial stages is considered incipient fire fighting. Do
not fight fires beyond the incipient stage unless you are trained and
equipped to do so as a part of the fire team. Such fire fighting should be
limited to trained personnel using fire extinguishers, fire hose and water
monitor streams at long range.
• Locate the fire fighting equipment and approach the fire from the
upwind side. In the case of a gas fire, extinguish the fire by shutting off
the fuel source, where possible.
• Never pressurize an extinguisher in such a manner that any part of the
body is located directly above or in front of the fill cap or under the base
of the extinguisher.
• After the fire is extinguished, stand by to ensure that there are no
flashbacks. Never turn your back to a fire, whether or not it appears to
be completely extinguished.

FIRE PREVENTION GUIDELINES

• Report and repair all hydrocarbon liquid or gas leaks immediately


• Immediate repairs are not possible, post an adequate warning sign,
isolate the area and take extra precautions against fire
• Eliminate all non-essential ignition sources where flammable materials
are used or stored
• Use only non-sparking tools in areas where flammables are stored or
handled

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Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

• Eliminate the possibility of static sparks caused by electron transfer


between two contacting surfaces in flammable storage or handling areas

FIRE EXTINGUISHERS

Portable fire extinguishers can be very effective for fighting fires in their
incipient stages. A person who is well-trained in fire-extinguisher use can save
both lives and property. Portable fire extinguishers must be available even
when other fire fighting measures are available. For extinguishers to be
effective in a fire situation, proper selection, inspection and maintenance are
essential.
Make sure all fire extinguishers are placed in conspicuous locations, clearly
visible and easily accessible. Keep all fire extinguishers fully charged and
operable, and in their proper locations at all times.

FIRE SAFETY INSPECTIONS AND HOUSEKEEPING

Supervisors and safety committees are responsible for work site inspections to
ensure compliance with the company Fire Safety Program. These inspections
should address housekeeping issues, proper storage of chemicals, access to fire
extinguishers and emergency evacuation routes.

RULES & PROCEDURES


Personal Rules
It is the responsibility of every employee to know and adhere to the
safety rules and regulations, which apply to the area in which he/she
is working or may be visiting.
1) Report all injuries and property damage to your supervisor
immediately
2) Report unsafe conditions to your supervisor
3) Fighting, disorderly conduct, practical jokes are prohibited and
may call for disciplinary action.
4) Intoxicants or person under the alcohal will not be permitted on
company property or company’s business workplace.
Smartflow HSE Manual Page 25
Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

5) Narotics or the use , will not be permitted on company property


or company’s business workplace.
6) Smoking regulations shall be observed and obeyed.
7) No person will be permitted to work if his/her ability or alertness
is so impaired through fatigue, illness or other causes, as to make
it unsafe for himself or fellow workers.
8) Do not wear jewelry, loose clothing, neckties or loose headbands
when working around or operating rotating machinery and
equipment.
9) Personal protective eqipment(PPE) and any job specific
protective equipment must be used.

Protective Equipment and Devices

1) Guards installed on machinery and equipment, barriers, and


other protective devices provided for your protection, shall not
be removed and will be used in accordance with established
rules, practices, procedures and policies.
2) Personal protective equipment (PPE) shall be worn when
performing work requiring such protection.
3) All fire safety equipment such as fire extinguishers, fire water
hose pipe etc; shall be kept clear of obstructions.
4) Notify your supervisor of any fire safety equipment that is
damaged or will not operatable.
5) Report all instances where guards are not in places or tools are
inoperative or improper for use or need to be replacement or
repair.
6) Report all defects in personal protective equipment to your
supervisor for replacement.
7) It is each employee’s responsibility to wear all PPE’s required by
safety rules, policies and procedures contained in the policy or as
directed by supervisor.

Smartflow HSE Manual Page 26


Smartflow Engineering Services Pvt. Ltd.
ISO 9001:2015 & OHSAS 18001:2007 certified Company

Operational Hazards
1) Walkways , emergency escape route and working areas shall be
kept clean and free of obstractions.
2) Good housekeeping shall be maintained in all areas ( this
includes offices and site)
3) Compressed air and others gases under pressure must be used
only for the purpose intended.
4) Do not operate machinery or equipment unless you are
authorized to do so.
5) Use the right tools for the job.
6) Inspect tolls regulary for damage and defects. Replace or retrun
all defective tools.
7) Never use a portable electrical tools unless it is in good
conditions and certified for use.

CONCLUSION

This Health Safety and Environmental Management System is a tool to


accomplish Smartflow’s HSE goal of protecting the environment. This guiding
tool assists in making the right moves toward protecting the world’s
environment and natural resources of air, water and land. It's not just the
responsibility of the Management to provide environmentally sound working
environment for all employees; it is the responsibility of the whole group to
work together in carrying out their work and duties in a manner that is
environmentally sound to in order to protect the world in which they work and
live.

Smartflow HSE Manual Page 27

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