Karen Joyce E.

Buising

BSHM-3B

Module 4 ACTIVITIES

1. What kind of experience do you expect by reading the website’s information and
looking at the pictures? What kind of service do you feel the inns provide?
 The kind of experience that I EXPECT by reading the website’s information
and looking at the pictures are all about the Inn’s coverage, in terms of
accommodations, the opportunities and also its challenges for the crisis that
may face, banking, etc. The kind of service that I felt that the Inns provides
excellent services to customers, meet the satisfaction of customers (especially
in terms of social media, wherein internet connection is the customers looking
for), and good/complete facilities and amenities.
2. Visit TripAdvisor (TripAdvisor.com) and look up any of the Accent Inn locations
Shelborne South Beach

3. Select a review for families.

What does the reviewer say
about the property? How
does Accent Inns respond?
  They said that they love
everything in the hotel.
All the facilities, amenities
and so on.
 The Accent Inn responds
wholeheartedly, or shall
I say thankful for the
positive feedback and
encourage the family to
go back there and wishing
them all the best.

4. Select a review for solo

travellers. What does the reviewer
say about the property? How does
Accent Inns respond?
5. Are there any negative reviews? If so, how does Accent Inns respond?
 There are also negative reviews. The Accent Inn responds by means of
replying that they would do their best to fastly proactive for the customer
satisfaction next time when they will go back again
6. Now that you’ve reviewed the case study, the website, and Trip Advisor for Accent
Inns, use the RATER dimensions to provide examples of how Accent Inns is using
the SERVQUAL model
 RELIABILITY: Do the Accent Inn respond honesty on what they promised on the
facilities and amenities?
 ASSURANCE: Does the organization inspire confidence?
 TANGIBLES: Does the Accent Inn have the its professionalism?
  EMPATHY: Are the team members understanding and empowered to solve the hotel
problems?
 RESPONSIVENESS: Does the team address queries within the expected time frame?

Cultural Awareness and Relativism Topic

Activity 2:

Can you think of a time when you have not displayed cultural sensitivity, or when
you have witnessed a lack of cultural sensitivity? Write a journal entry about what
you experienced or witnessed, what could have been modified so that it was not a
negative experience, and whether you think the insensitivity was intentional or not.

When we say Cultural sensitivity it is being aware that cultural differences and similarities
between people exist without assigning them a value-positive or negative, better or worse, right or
wrong.

When communication is not culturally sensitive, patients and families are less likely to be
satisfied with their perceptions and experiences of care, there is an increased.

A lack of cultural sensitivity has resulted in “embodied inequality.” External link Epidemiologist
Nancy Krieger explains that people who feel marginalized or at risk of discrimination may experience
poorer health outcomes throughout their lifespans, through no fault of their own. So, in this case lacking
of cultural sensitivity would bring inequality in short!

One example that I experienced is in terms of Religion. They quarrel because of different beliefs and
transactions. One says that Catholic worship revolt. So, a Catholic feel anxious. That the Born Again
doesn't hear the Catholic one explanation why they have revolt in the church.

I could suggest that we should hear out what's the reasons or explanation of their practices,
beliefs or traditions. We should not throw words without knowing everything behind it. We must be a
good listener, respect and accept differences.

We must considered the feelings of each people with differences in terms of religion, and so on.

Cultural sensitivity is important because it allows us to effectively function in other cultures,

allows us to respect and value other cultures, and can reduce cultural barriers between professionals
and their patients.