NAVIGATING DISRUPTION:

MOTIVATION & SKILLS APPROACH

Agus Dwi Handaya
Direktur Kepatuhan & SDM
PT Bank Mandiri (Persero) Tbk

PQM Clients Gathering

Jakarta, 23 Oktober 2019
 We’re Facing Many External Challenges…
Elements of Industry 4.0
Turmoil Global &
Domestic Economy

Robotic Social & Politics

Workers & Vulnerability
Automation

Scarcity of
Talent War Natural
Resources

Flood of
Millennials Digital
Disruption

New Non-Financial Changing in

Competitors Customer Behavior

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 Disruption of Business Model..
Internet Of Things
Smart Industry Cyber Physical
The Largest Movie House The Largest Taxi Companies
E-commerce Unicorn China is
operated as a Bank without a
banking license.
NO CINEMAS NO TAXI
The Largest Bank
Ant Financial
in Indonesia
The Largest The Largest Hotel Chain Age 60 Years 4 Years
Phone Companies Founded 1957 2014
Market
500 Tn 2.250 Tn
Cap
NO TELCO Users 18,5 Mn 450 Mn
NO HOTEL
INFRASTRUCTURE

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 Complexity in Bank Mandiri…
12 Financial Subsidiaries
Numbers of Employee: 25,9 Mn Deposit Accounts
39.411 Organics 1,8 Mn Loan Accounts
37.500 Outsources 27.343 Cash Management

2.624 Branches 18.291 ATMs

2.917 Micro Outlets 1.692 Mn Trx E-Channel
166.376 Agen Branchless 239.414 EDCs

7 Overseas Branches:
London, Hong Kong, Rp 1.235,6 Tn assets
Shanghai, Singapore, Rp 13,5 Tn profits
Malaysia, Cayman Island, Rp 344,17 Tn market cap
Timor Leste.

Data Juni-19
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 People Determine the Success of Every Company in VUCA Era …
3 Skills that Will be Needed in the Future
Technological Social & Higher Technical Skill Leadership Skill
Skills Emotional Skills Cognitive Skills

Hours spent,
in 2016
(Billion) 73 119 140

Change in
hours spent by
2030 (%)
55% 24% 8%
Motivation
Source: McKinsey Global Institute Analysis

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 The Uniqueness of Banking Business
1 Trust Based Business

2 Heavy on Outside Funding

3 Be Exposed on Future Risk

4 Involve Judgment & Assumption

5 Serve Daily Life Activity (Payment & Transaction)

A Banker…
Risk Sensitive Entrepreneur

Integrity Trustworthy

Digital Savvy Serial Master

Strong Culture & Ethics Understand Others

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 Technological Skills
Technological Skills refer to the knowledge and expertise needed to accomplish complex
actions, tasks and processes relating to computer & technology.

Programmer
Developer Software Engineer
Raising of Technology
• Service-Oriented Architecture (SOA)
Scrum Master
• Application Programming Interface (API)
Network Engineer • Artificial intelligence
• Machine Learning
IT Support
• Behavior Analytics
Security Engineer • Block Chain
• Cloud Computing
Database Administrator
• Big data analytic
• Robotic

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Social & Emotional Skills
Social & Emotional (People) skills are patterns of behavior and behavioral interactions. Among
people, it is an umbrella term for skills under three related set of abilities: personal effectiveness,
interaction skills, and intercession skills.

 Self Awareness
 Understand Others Emotion,
Perception & Tendency
 Managing High & Right Motivation
 Building Productive Communication &
Relationship
 Negotiation Skills
 Lead Others (Leadership)
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Higher Cognitive Skills (Thinking Skills)
Cognitive skills are the core skills your brain uses to think, read, learn, remember, reason, and pay
attention. Working together, they take incoming information and move it into the bank of
knowledge you use every day at school, at work, and in life.

Capability Awareness Action Dynamic Thinking Concept

Recognize the fragility Embrace the

Thinking Ahead Thinking
of success future
Ahead

Commit to purpose
Challenge the
Thinking Again rather than existing
current practice
norms Thinking Thinking
Again Across
Overcome collective
Explore & connect
Thinking Across organizational blind-
ideas to innovate
spots

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 Core Values & Mindset in VUCA Era

Collaboration
“Smell of the Place”
Tough Learner 1. Story Telling 2. Role Model
Purposeful (Show me)
(Tell me)
Transform
Grit & Innovate

Leader is
the key

3. Performance 4. Capability
Management Development
(Guide me) (Teach me)

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Leadership Development Program in Bank Mandiri
MA-SLP
Leadership Pipeline Mandatory Training CURRICULUM Total
People Skills 30%
leading organization Mandiri Advanced Strategic Thinking 20%
Executive Leaders Program (MAELP)
Managerial 20%
Culture & Ethic 20%
leading Mandiri Advanced Thematic 10%
functions Senior Leaders Program (MASLP)

leading leaders Mandiri Advanced

Leaders Program (MALP)

leading teams Mandiri Advanced

First Leaders Program (MAFLP)

leading self Ram Charan

Leadership Pipeline Theory

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Technical Capability Model as Framework Learning
Technical Skill Development based on Capabilities Required
Using Technical Capability Model/ TCM
Bankwide Bankwide T- Model
Job Family Technical Capabilities of Capability Level
Business

Retail Business Customer Management

Wholesale Business Product Development 1 Basic

Distribution Management
Risk Management 2 Intermediate
Operations
Banking Operation
Information Technology
Information Technology 3 Advance
Human Capital
Business Enabler

Accounting & Finance

Risk Management and Pricing
Human Capital 1. Basic, Memahami konsep
Stakeholder Management dasar/pengetahuan umum (knowledge)
Internal Audit Finance & Strategy 2. Intermediate, Memiliki kemampuan
Legal & Compliance (knowledge & skill) untuk melakukan
Capital Mgt & Portfolio Strategy
eksekusi fungsi pekerjaan secara efektif
Corporate Transformation Asset & Liability Management 3. Advance, Memiliki kemampuan
Enterprise-wide services (knowledge & skill) dalam memberikan
Kompetensi/Knowledge Topic nilai tambah pada fungsi pekerjaan/
Jabatan/Fungsi Kerja bernilai strategis bagi perusahaan.

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We utilize ‘‘Experiential Learning’’ to deliver new learning experience
Theme: “Sailing” Gamification: point collection

Gamification Case Study

Mini Projects Gamification: treasure hunt

” ”

Simulation Short Video

Webinar Social Media

Platform
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Grit!
Meaningful
Purpose

GRIT

Pembelajar & Berlatih & Pelatih

Pengajar Tangguh Tangguh
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Purpose as Our Core Energy

”Sebaik-baik manusia adalah yang Meaningful Employee Theory

paling bermanfaat bagi manusia Many employees want to see their
lain.” (HR. Ahmad, Ath-Thabrani, work connected to a larger purpose,
Ad-Daruqutni) they want to feel that they are
making a valuable contribution to
THE GOD themselves, their company, and
society (Research by Aaron Hurst,
Self-Actualization Imperatives)

Esteem Needs

Love/ Belonging
PURPOSE Harvard Satisfaction Grant Study
Followed 268 Harvard undergraduate
Safety Needs ME for 75 years, collecting data on
multiple aspects of their lives at
Physiological different time period, discovered that
Needs OTHERS the best predictors of satisfaction
wasn’t money or career, it was strong
relationship (by George Vaillant)
Maslow’s Theory Maslow’s Theory Plus
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Thank You.