06 Task Performance

In

Airline / Flight Operations Management

(Group 10)

Submitted by:

Candong, Rigel Mae R.

Paranis, Bhea Ann P.

Salvador, Egi Boy M.

Sioson, Jean Claire C.

Termines, Timothy James D.

Case Study #1

1. What are the issues faced by the flight attendants in both cases?

1. Dealing with a schedule that changes, flying at night, jet lag, missing

important events in the lives of your family and friends.

2. Handling nasty, irate, irrational passengers.

3. Never being able to know your schedule for more than a month in

advance.

However, there are perks to the job as well.

1. Once the irate passenger gets off the plane, you never have to see

them again.

2. You can leave your troubles at home behind you and g o off into the

wild blue yonder footloose and fancy free.

3. When you have time off, you can go anywhere for very little money.

4. When your family wants you to commit to stuff, you can only say that

your schedule doesn’t permit it and that you won’t kno w until just before

the event if you can go or not.

2. How did the cabin crew handle the issues in both cases? If you

were one of them, how would you handle these issues?

When the family's medical benefits ran out, and they were forced to pay for

health expenses, the flight attendant's family started a GoFundMe page. They even

packed themselves to prepare twice as fast as they could. The flight attendant also

had to swallow her pride and apply for SNAP benefits, also known as food stamps.

The flight attendants said that things are brightening as they and their coworkers begin
to be recalled from layoff, receive vaccinations, and have increased payroll

assistance, along with enriched air traffic.

There is no choice in these scenarios, so I need to endure it just like the others. We

still can’t control the persistent problem of covid. The best way is if there are lots of by

passers for the safety protocols, I will still use a facemask and follow the old way to

prevent getting the contagious virus. And preparing myself for possible changes that

my work will plot for us.

3. What are your recommendations for the airline management in

addressing and/or preventing such crises from happening?

For this entire article about today’s world during and after the impact

of COVID-19 pandemic, the aviation industry experienced a sudden strike

of operations throughout health and safety cautions. We have lots of

recommendations for airline management on how they m ust give their

utmost respect on the people who put their company’s name on the

pinnacle. Taking care of their employees is one of the best solutions

instead of doing layoffs out of nowhere. We might suggest that when the

time has come, they should allow t hose previous flight attendants that got

laid off, to apply again or to do part -time services in their company.

Case Study #2

1. What are the issues faced by the flight attendants in both cases?

The story is about a flight attendant, Betty Ong, who called American

Airlines Aviation to report that a tragedy will unfold. The tape is 23 minutes

long where Betty Ong reported that somebody got stabbed before the

plane was hijacked. In the business class, somebody also got stabbed.

Betty Ong can’t contact the cockpit since the terrorist sprayed Mace or

pepper spray, for the crew and the passengers have difficulty in breathing.

2. How did the cabin crew handle the issues in both cases? If you

were one of them, how would you handle these issues?

With the tragedy on hand, the crew in the plane like Betty Ong contacted

the American Airlines Aviation to warn them that the plane would crash in

a certain area, with the help of Betty Ong, investigators were able to detect

where the airplane would crash. Betty Ong also gave out information about

how many hijackers were in the plane. In addition to this Betty Ong gave

out an important clue which was the pepper spray or Mace. The

investigators were able to track who owned the pepper spray which was

Mohammed Atta. After giving out information, Betty Ong treated the

passengers and guided them to a safe place in the aircraft.

In summary, Betty Ong handled the situation in a very professional way

in which she took care of the passengers and gave out rel evant information

to the investigators. If I were in Betty Ong’s place, I would not handle the

situation the way she did. I would panic first. After a while, I would go to

the injured people and try to treat them with first aid. I would not let the
passengers know what is happening in the aircraft since it will cause panic.

Like Betty Ong, I will give out details on the American Airline Aviation

about what is happening in the aircraft. These are the things that I would

be doing.

3. What are your recommendations for the airline management in

addressing and/or preventing such crises from happening?

To prevent such a crisis happening again, I recommend that the airline

management should have tight security; they should not let weapons such

as knives and pepper spray in the aircraft. They should also double check

the person’s identity when they are boarding in a plane since fake

documents can enter the airline’s security. The government should also

take part, they must make laws tight, especially forging docume nts like

passports.