Press Release

Samsung initiates door-to-door customer service in Sylhet and Barishal

A toll-free call at 08000-300-300 will take Samsung Service Van at customers’ doorsteps

[Dhaka, February 18, 2019] As part of Samsung Bangladesh’s commitment to provide the best possible after-sales
service to its customers, the electronic giant initiates door-to-door customer service in Sylhet and Barishal. Now
Samsung-branded service caravan will play on the roads of Sylhet and Barishal and provide after-sales services to
customers in those regions.
Two service vans will roam around the cities delivering services to customers, especially to those who called
Samsung helpline and specifically asked for their services. The service vans will also stop in front of Samsung
showrooms to provide advice on how to use Samsung products efficiently and ways to increase their product life.
The service van will roam around the areas of Sylhet and Barishal on a weekly basis.
Once a customer calls Samsung helpline and asks for their service, the van will directly go to the customer’s house
to ensure the value added after sales service for all Samsung products, consumer electronics, and mobile handsets.
The vans will collect mobile handsets from Sylhet and Barishal areas and after the repairing is complete, it will be
returned to the customer on the next visit in the area.
Furthermore, the facilities provided through these Service Vans will cover free software upgrades for handsets and
fixing problems of Samsung home appliances such as Televisions, Refrigerators, Washing machines, Air –
conditioner and Microwave ovens upon customers’ request at Samsung help line.
Regarding the service vans, Mr. Duck LEE, Head of Customer Service, Samsung Bangladesh said, “Our first phase of
the campaign in Khulna, Rajshahi, and Rangpur divisions was a huge success. We have been able to provide
satisfactory services to all customers who sought for help. Now for the second phase, we will expand our services
to the doorsteps of people in Sylhet and Barishal.”
These service vans will be on the go from one point in the division to another ensuring quick services to customers
living in different parts of Barishal and Sylhet. Each van will have a multi-skilled engineer for providing quick
response and on-spot resolution of any issues.
-END-

About Samsung
Samsung Electronics inspires the world and shapes the future with transformative ideas and technologies. The
company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, medical
equipment, network systems, and semiconductor and LED solutions. For the latest news, please visit Samsung
Newsroom at- news.samsung.com
To learn more, please visit-
Website: www.samsung.com
Facebook (Local): www.facebook.com/SamsungBangladesh

For media queries, please contact:

Khandaker Ashik Iqbal
Head of Marketing, CE Biz Group
Samsung Bangladesh
Contact no- +88 01730 306883
Email: k.iqbal@samsung.com

Farhat Ahmed
Assistant Manager, Media Relations
Forethought PR, Asiatic 3 Sixty
Phone- +88 01719310679
E-mail- farhat.forethoughtpr@gmail.com