Position Admissions Counselor Job Location Mumbai

Qualification Any Graduate/PG Years of Exp 1-7 Years

Company About Us
Overview
upGrad is an online education platform building the careers of tomorrow by offering the most
industry-relevant programs in an immersive learning experience. Our mission is to create a new
digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad
currently offers programs in Data Science, Machine Learning, Product Management, Digital
Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about
management and education to help design learning programs for working professionals to stay
sharp and stay relevant and help build the careers of tomorrow.
• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-
after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India
by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for Government of India - Startup India
program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
Artificial Intelligence and Machine Learning

Job Description Role Summary

We're looking for an Admissions Counselor who are extremely customer centric and are
excited by the challenges of a new emerging business environment.
As an Admissions Counselor you will be responsible for developing new leads, communicating
with customers, understanding their needs, and ensuring a smooth sales process. You must be
comfortable making dozens of calls per day, working with channel partners, generating
interest, qualifying prospects and closing sales.

Roles & Responsibilities

• Responsible to manage & convert leads for versatile upGrad programs which are in
collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT
Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.
• Providing in-depth information to prospective learners, this includes counseling
through phone, email, chat and social media.
• Identifying references through the existing customer base to increase the sales
pipeline
• Details pertaining to lead discussions & conversion should be updated real-time on
CRM (Salesforce) software
• Responsible for adherence of the inside sales process, tools and data management.
• Meet and overachieve the given weekly, monthly and quarterly target in terms of
revenue as well as number of enrolments.
• Handle Objections and Price Negotiation in order to generate Sales Revenue.
• Maintain effective communication till the time learner is onboarded
Skills Required
• Excellent written and spoken communication skills (English proficiency).
• Strong sales bent of mind, in order to understand and effectively communicate what
upGrad is offering to its prospective students and close applications.
• Approachable and vibrant personality.
• Ability to approach any situation with patience and very strong empathy.
• Passion to deliver the highest levels of customer service at all times.
• Must be a team player with the ability to work independently, prioritize tasks, and
meet targets/deadlines.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.