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Ngày ban hành: 06/09/2018

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Say its your way

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Vinh
Đoàn
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Writter
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Issue Unit
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Supervisor
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Amendment

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VIETTEL NETWORK

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MAINTENANCE GUIDELINE

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MODIFICATION OF TABLES

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Testing Unit
TRANSMISSION OPERATION AND

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Tài liệu này thuộc sở hữu của Viettel. Việc phát tán, sử dụng trái phép bị nghiêm cấm
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IT Department
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1. Purpose
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- This Guideline is issued for the purposes of standardization and introduction of the

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operation of the transmission network, including networks in Vietnam and oversea

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markets.

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- The operation of the transmission network shall comply with the regulations,

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processes and guidance for the operation of the telecommunications network in

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general and the transmission network in particular.

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2. Scope of application
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- Scope of application:
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 Applicable to the operation of the transmission network, including: Network

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activity monitoring, network troubleshooting, network changes, network

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maintenance, network resource management, network audit/optimization.

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network, DWDM network, SDH network, Microwave/VSAT network,

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Synchronization network.
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- Subjects of application:
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 Viettel Network: Global Network Operations Center; Technical Center 1, 2, 3;

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Technical Branch.
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 Viettel Global: All oversea markets.

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3. Relevant documents
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- Documents, regulations, processes and guidelines on operation and operation of

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telecommunications networks and information technology.

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- Documents, regulations, instructions on operation and exploitation of transmission

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systems, transmission vendor.

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4. Definition and terminology

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- FE: Fulfillment Engineer.

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- Change Request/Emergency Change Request (CR/ECR): Request to make changes

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on the network.
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- KEDB (Known Error DataBase): A database of known bugs and problems for quick
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processing when similar occurrences occur.

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- KPI (Key Performance Indicator): Key performance indicators of the network.

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- KQI (Key Quality Indicator): Key quality indicators of the network.

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HD.VTNet.VHKT…./TD.Eng

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TRANSMISSION OPERATION AND
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Say its your way MAINTENANCE GUIDELINE

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MOP (Method of Procedure): A working method manual.

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- TT (Trouble Ticket): A request for troubleshooting.

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- PT (Problem Ticket): Request for problem resolution.

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HLD (High Level Design): Design a network overview.

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- LLD (Low Level Design): Design details network.

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Guide to organization and operation of transmission network:
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Content: The works/operations to be implemented.
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work.
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- Results: Results/desires to be achieved.

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- Frequency/execution time: Frequency/execution time requirements.
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- Implementing/coordinating unit: Implementing/coordinating with.
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 Activities for 7 skills:

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5.1. Monitoring system vi
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- Alarm system monitoring: Critical, Major, Minor.

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- Ber error monitoring: DWDM, SDH, Microwave/VSAT.

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- Performance monitoring: DWDM, SDH, Microwave/VSAT.

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- Server/ DCN monitoring.

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- Backup Database monitoring.

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- Other monitoring: request, phone/Email, ticket from outside unit, change

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request/maintenance.
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5.2. Incident handing

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external unit.
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- Troubleshooting: Serious incidents, major incidents, minor incidents.

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- Create CR: CR normal, CR standard, CR emergency.

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- CR approval.
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5.4. System maintenance
vi

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- Soft maintenance: transmission network, transmission network management

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system.

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- Backup: DWDM system, SDH system, backbone SDH/Microwave, Optical

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cable, Synchronization, Database system, Logfile system, SDH/IP backbone

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microwave, VSAT.

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- Hard maintenance: Backbone network equipment: National & Inter-provincial,
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peripheral station, optical cable network.
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5.5. Contigency plan

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- Contigency plan: build contigency plan, contigency MOP.

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- Contigency exercises.

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5.6. Network database management

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- Device database, network resources: Network node, equipment resources,
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system capacity.

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- Network library: TT, PT, KEDB, KPI/KQI, MOP. vi
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- Diagram HLD: System overview structure, describe the equipment used on the
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system.
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- LLD map: Map, Logic, physics, declaration, connection.

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te

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04

5.7. Audit/optimization system

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- Off-site audit: Design, connection, routing, basic parameters, backup,

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contingency plans…
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- On-site audit: Checking installation location, operating environment, room

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vi
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ao

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status, cable status…

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vi iam
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6. Profile
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- Do not apply.
dq ng

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7. The appendix
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- Appendix 1.
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