Using Communication to Enhance Good Relationship

Communication - Is an act of sharing and receiving messages and information verbally or

through gestures.
Types of Communication

✧ Verbal ✧ Non-Verbal ✧ Virtual

Communication - Communication - Communication - Is
Verbal Communication Takes place through the facilitated with the aid
happens when use of gestures, eye of technology such as
messages are contact, or written the internet which is
exchanged through words. used for emails, skype,
spoken words. and social networking or
text messages through
cellphones.
Five Step Communication Process

1. The communication process is the formation of the

message or idea that you want to convey to your
audience.
2. Conveying the message - Once the idea is created
and the audience has been selected, then you must
convey the message.
3. Message Reception - Once the message has been
transmitted to the chosen recipient through the
chosen medium, the recipient then determine what it
mean to him/her.
4. Interpretation - This follows after the reception.
Once the message was received, the recipient then determines what it mean to him/her.
5. Response and Feedback - The recipient of the message interprets the information and
then formulates an appropriate response. The response depends largely upon the extent to
which the message was heard or seen and whether or not it was properly interpreted.

Non-Verbal Communication
● Ways of talking (e.g pauses, stress in ● Eye Movements (e.g winkling)
words) ● Facial Expression (e.g frown)
● Posture (e.g slouching) ● Body Contact (e.g shaking hands)
● Appearance (e.g untidiness) ● Closeness (e.g invading someone’s
● Head Movement (e.g nodding) space)
● Hand Movement (e.g waving) ● Sounds (e.g laughing)

Errors in Communication
⮚ Making Assumptions - To make an assumption is to think of something as true without
proof. An important aspect of good communication is to be sincere and honest to others
about what we are thinking.
⮚ Avoiding Communications - Communication problems often arise because we do not say
how we feel, what we think and what we want.
⮚ Labeling - To label someone is to give someone a word or phrase according to how we think
of them as revealed through their actions. Labeling often leads to quarrels because the labels
we give to others, especially when we are angry, are negative and offensive words.
⮚ Alienating Messages - This is the use of negative words, critical of other person. When
both persons use this kind of messages, no one wins and everybody feels bad.

Whole Message consists of four parts.

1. Observation - Describe what 3. Feelings - Say how you feel about
happened. the situation.
2. Thoughts - State your belief, 4. Wants - Talk about what you would
opinions or interpretation of what happened like to happen in the situation.
based on your observation.