Cambie el formato de la tabla para hacerla idéntica a la tabla de la derecha

RANK NAME QUEUE CONTACTS

1 Potter Customer Care 16,347.00
2 Weasley Customer Care 16,341.00
3 Granger Customer Care 13,818.00
4 Longbottom Customer Care 13,754.00
5 Thomas Tech Support 13,112.00
6 Finnigan Customer Care 12,872.00
7 Patil Sales 11,080.00
8 Brown Sales 10,565.00
9 Creevey Customer Care 10,470.00
10 Vane Tech Support 10,182.00
11 Peakes Customer Care 9,804.00
12 Wood Customer Care 9,617.00
13 Jordan Sales 9,556.00
14 Spinnet Sales 9,478.00
15 Johnson Sales 8,817.00
16 McLaggen Sales 8,557.00
17 Bell Customer Care 7,589.00
18 Coote Sales 6,776.00
19 Kirke Sales 6,649.00
20 Robins Customer Care 6,385.00
21 Sloper Sales 5,598.00
22 Edgecombe Customer Care 4,704.00
23 Chang Sales 3,758.00
24 Abbot Sales 3,668.00
25 Lovegood Tech Support 2,437.00
RANK NAME QUEUE CONTACTS
1 Potter Customer Care 16,347.00
2 Weasley Customer Care 16,341.00
3 Granger Customer Care 13,818.00
4 Longbottom Customer Care 13,754.00
5 Thomas Tech Support 13,112.00
6 Finnigan Customer Care 12,872.00
7 Patil Sales 11,080.00
8 Brown Sales 10,565.00
9 Creevey Customer Care 10,470.00
10 Vane Tech Support 10,182.00
11 Peakes Customer Care 9,804.00
12 Wood Customer Care 9,617.00
13 Jordan Sales 9,556.00
14 Spinnet Sales 9,478.00
15 Johnson Sales 8,817.00
16 McLaggen Sales 8,557.00
17 Bell Customer Care 7,589.00
18 Coote Sales 6,776.00
19 Kirke Sales 6,649.00
20 Robins Customer Care 6,385.00
21 Sloper Sales 5,598.00
22 Edgecombe Customer Care 4,704.00
23 Chang Sales 3,758.00
24 Abbot Sales 3,668.00
25 Lovegood Tech Support 2,437.00
Use la opción de Congelar Panel para separar el nombre del agente del resto de info
9
Agent Monthly Stack Ranking 7.50%
ATTENDANCE

PUNTUACIÓN
NOMBRE DEL AGENTE EQUIPO AUSENCIAS
GENERAL

Alicia Spinnet Gryffindor 3.33 3.0 1

Angelina Johnson Gryffindor 3.90 0.0 4
Cedric Diggory Hufflepuff 2.98 4.0 1
Cho Chang Ravenclaw 3.43 1.0 3
Dean Thomas Gryffindor 2.88 2.0 2
Draco Malfoy Slytherin 3.58 0.5 3
Fred Weasley Gryffindor 3.15 0.0 4
George Weasly Gryffindor 3.03 0.0 4
Ginny Weasley Gryffindor 3.28 0.0 4
Gregory Goyle Slytherin 3.33 1.0 3
Hannah Abbot Hufflepuff 3.15 0.0 4
Harry Potter Gryffindor 3.28 0.0 4
Hermione Granger Gryffindor 4.00 0.0 4
Lee Jordan Gryffindor 2.65 5.0 1
Luna Lovegood Ravenclaw 3.88 0.0 4
Marcus Flint Slytherin 3.40 1.0 3
Millicent Bulstrode Slytherin 3.63 0.0 4
Neville Longbotton Gryffindor 3.63 1.0 3
Oliver Wood Gryffindor 2.95 1.0 3
Padma Patil Ravenclaw 3.35 1.0 3
Parvati Patil Gryffindor 3.23 0.0 4
Ronald Weasley Gryffindor 3.23 1.0 3
Seamus Finnigan Gryffindor 2.93 3.0 1
Vincent Crabbe Slytherin 3.83 0.0 4
Zacharias Smith Hufflepuff 3.28 3.0 1
 5 33 41
2.50% 15.00% 7.50% 15.00%
ATTENDANCE CSAT - PHONE CSA

ENCUESTAS
LLEGADAS TARDE ENCUESTAS SCORES DE CSAT (Tel) % RESUELTAS - TEL ENCUESTAS
(Resueltas)

0.0 4 40 80.00 3 43 83.72 4 6

0.0 4 33 93.94 4 36 94.44 4 27
0.0 4 40 90.00 4 41 70.73 3 20
4.0 1 46 89.13 4 49 81.63 4 23
0.0 4 54 90.74 4 55 87.27 4 10
0.0 4 10 80.00 3 12 83.33 4 3
0.0 4 0 0.00 3 0 0.00 3 0
0.0 4 45 82.22 3 49 75.51 4 15
0.0 4 22 86.36 4 25 76.00 4 5
1.0 3 47 89.36 4 57 85.96 4 28
0.0 4 0 0.00 3 0 0.00 3 0
1.0 3 47 89.36 4 50 74.00 3 9
0.0 4 34 88.24 4 35 85.71 4 7
0.0 4 40 82.50 3 44 81.82 4 24
0.0 4 10 90.00 4 11 90.91 4 6
0.0 4 44 81.82 3 47 74.47 3 39
0.0 4 57 85.96 4 62 77.42 4 17
0.0 4 41 82.93 3 49 79.59 4 27
0.0 4 26 65.38 1 28 64.29 2 29
0.0 4 2 100.00 4 2 100.00 4 0
0.0 4 0 0.00 3 0 0.00 3 0
0.0 4 15 66.67 1 16 62.50 2 2
0.0 4 0 0.00 3 0 0.00 3 0
0.0 4 36 88.89 4 37 81.08 4 46
0.0 4 44 84.09 3 48 70.83 3 20
 37 45 25
7.50% 7.50%
CSAT - EMAIL QUALITY

SCORES DE CSAT ENCUESTAS % RESUELTAS - # DE # DE

QA SCORE (TEL)
(Email) (Resueltas) EMAIL AUDITORÍAS AUDITORÍAS

83.33 4 7 57.14 1 7 98.71 4 5

85.19 4 31 77.42 4 4 97.50 4 6
60.00 1 21 57.14 1 4 98.00 4 3
73.91 3 29 65.52 3 4 94.00 4 4
70.00 2 11 63.64 2 6 92.50 4 5
100.00 4 3 66.67 3 2 100.00 4 2
0.00 3 0 0.00 3 0 n/a 3 0
60.00 1 16 43.75 1 3 96.00 4 3
60.00 1 5 60.00 2 2 100.00 4 1
71.43 2 31 64.52 2 4 94.25 4 4
0.00 3 0 0.00 3 0 n/a 3 0
100.00 4 9 66.67 3 4 84.00 2 6
100.00 4 7 71.43 4 4 100.00 4 4
66.67 1 26 57.69 1 4 100.00 4 9
83.33 4 6 83.33 4 1 100.00 4 1
87.18 4 41 85.37 4 4 97.50 4 4
100.00 4 19 94.74 4 4 89.00 3 4
92.59 4 29 79.31 4 8 94.50 4 8
79.31 4 32 71.88 4 5 93.00 4 8
0.00 3 1 0.00 3 0 n/a 3 0
0.00 3 0 0.00 3 2 100.00 4 0
100.00 4 2 100.00 4 2 100.00 4 2
0.00 3 0 0.00 3 0 n/a 3 0
78.26 4 47 72.34 4 4 97.50 4 4
80.00 4 22 68.18 3 6 98.33 4 3
 29 13 17
7.50% 7.50% 7.50%
TY

QA SCORE (EMAIL) # OF CALLS AHT PHONE # OF EMAILS AHT EMAIL AHT EMAIL REPLY

85.60 3 904 6.29 4 180 3.60 3.04 4

93.67 4 1007 6.17 4 314 4.36 4.05 4
95.33 4 892 6.48 4 295 3.75 3.65 4
87.75 3 999 6.05 4 310 4.14 4.82 3
84.00 2 1113 6.80 3 174 2.00 5.08 2
100.00 4 234 5.99 4 74 5.01 n/a 3
n/a 3 0 n/a 3 0 n/a n/a 3
89.00 3 707 6.66 3 130 3.86 3.05 4
100.00 4 333 5.54 4 56 4.76 n/a 3
93.50 4 961 6.92 3 337 3.14 4.06 4
n/a 3 0 n/a 3 0 n/a n/a 3
87.33 3 1167 6.16 4 97 4.37 6.34 1
94.00 4 717 4.63 4 65 4.38 3.91 4
78.11 1 737 6.74 3 223 3.36 3.77 4
100.00 4 281 5.14 4 78 3.52 n/a 3
89.00 3 1025 6.86 3 405 3.89 5.20 2
96.00 4 967 7.39 2 368 4.12 5.11 2
92.00 4 1067 7.18 2 288 3.25 4.09 4
96.13 4 933 7.11 2 362 4.35 5.83 1
n/a 3 0 n/a 3 0 n/a n/a 3
n/a 3 0 n/a 3 0 n/a n/a 3
96.00 4 438 6.22 4 42 4.82 3.58 4
n/a 3 0 n/a 3 0 n/a n/a 3
96.25 4 1100 5.90 4 466 3.96 4.77 3
98.67 4 827 7.41 2 429 3.80 3.91 4
 21 49
5.00% 5.00%
PRODUCTIVITY

TRANSFER
TRANSFERRE TRANSFERRE
NOT READY % AAO TRACKED ADHERENCE RATE -
D - PHONE D - EMAIL
PHONE

3.90 4 8.86 91 95.81 4 6 0.66% 105

5.69 2 8.55 52 97.56 4 2 0.20% 231
3.02 4 9.55 57 91.57 3 6 0.67% 79
2.60 4 10.14 20 91.56 3 4 0.40% 86
6.03 1 7.89 63 93.93 4 10 0.90% 176
n/a 3 n/a 0 92.56 4 3 1.28% 37
n/a 3 n/a 0 n/a 3 0 n/a 0
2.85 4 9.01 49 95.10 4 12 1.70% 76
n/a 3 n/a 0 96.96 4 5 1.50% 23
1.55 4 8.92 115 91.97 3 11 1.14% 106
n/a 3 n/a 0 n/a 3 0 n/a 0
1.01 4 8.67 0 86.87 2 26 2.23% 25
2.13 4 12.15 65 97.31 4 5 0.70% 54
1.31 4 9.56 108 96.79 4 7 0.95% 122
n/a 3 n/a 0 97.82 4 0 0.00% 25
1.94 4 8.91 93 92.21 4 4 0.39% 67
1.83 4 9.12 64 92.77 4 7 0.72% 94
0.92 4 7.78 58 94.38 4 5 0.47% 109
3.68 4 7.93 18 94.99 4 8 0.86% 116
n/a 3 n/a 0 96.48 4 0 n/a 0
n/a 3 n/a 0 n/a 3 0 n/a 0
4.74 4 9.33 45 85.93 2 3 0.68% 22
n/a 3 n/a 0 n/a 3 0 n/a 0
5.81 2 10.16 40 95.81 4 8 0.73% 167
0.64 4 8.83 65 n/a 3 8 0.97% 80
 53
5.00%

TRANSFER PDA Time ADHERENCE TO

RATE - EMAIL (HOURS) COMPANY POLICIES

58.33% 142.31 No Memo 4

73.57% 182.02 No Memo 4
26.78% 148.86 No Memo 4
27.74% 164.96 No Memo 4
101.15% 178.17 No Memo 4
50.00% 39.43 No Memo 4
n/a 0.00 No Memo 4
58.46% 117.12 No Memo 4
41.07% 43.79 No Memo 4
31.45% 166.29 No Memo 4
n/a 0.00 No Memo 4
25.77% 170.52 No Memo 4
83.08% 80.06 No Memo 4
54.71% 127.07 No Memo 4
32.05% 35.61 No Memo 4
16.54% 178.72 No Memo 4
25.54% 187.89 No Memo 4
37.85% 182.20 No Memo 4
32.04% 178.57 No Memo 4
n/a 0.00 No Memo 4
n/a 0.00 No Memo 4
52.38% 113.56 No Memo 4
n/a 0.00 No Memo 4
35.84% 187.85 No Memo 4
18.65% 162.98 No Memo 4
 Usando FORMATO CONDICIONAL resalte las ausencias y llegadas tarde de
los agentes siguiendo las siguientes condiciones:

1 ocasión - ROSA
Más de una ocasión - ROJO

PPNA ATTENDANCE SUMMARY

AGENTE AUSENCIAS LLEGADAS TARDE
Hughland Gutierrez 0.0 0.0 OTRO
Esmeraldo Gayoso 0.0 0.0 OTRO
Mark Anthony Belaniso 1.5 1.0 ROSA
Don Enrico Benosa 0.0 0.0 OTRO
Jose Marie Bonifacio 0.0 0.0 OTRO
Richard Burgas 0.0 1.0 OTRO
Paul Jayson Villanueva 1.0 0.0 ROSA
Rodolfo Talua 0.0 0.0 OTRO
Katherine Anne Correa 1.0 0.0 ROSA
Jan Maiad Trampe 0.0 3.0 OTRO
Camalla Juan Pablo 0.0 0.0 OTRO
Caramanzana Jose 1.0 3.0 ROSA
Dizon Enon Ronald 0.0 0.0 OTRO
Jan Maiad Trampe 2.0 0.0 ROSA
Camalla Juan Pablo 0.0 4.0 OTRO
Caramanzana Jose 3.0 0.0 ROSA
Dizon Enon Ronald 2.5 1.0 ROSA
Hershey Cruz 0.0 0.0 OTRO
Kathryn Joy Fedilo 0.0 0.0 OTRO
Eduardo Miranda 3.0 0.0 ROSA
Aileen Gail Famorca 0.0 2.0 OTRO
Jara Rob Jayson 0.0 0.0 OTRO
Lumanglas Chromil 1.0 0.0 ROSA
Medina Franz 0.0 0.0 OTRO
Viri Rajelyn 2.0 4.0 ROSA
Use FILTRO DE DATOS para mostrar los agentes en la línea de Sales

RANK NOMBRE LINEA CONTACTOS

24 Abbot Sales 3,668
23 Chang Sales 3,758
21 Sloper Sales 5,598
19 Kirke Sales 6,649
18 Coote Sales 6,776
16 McLaggen Sales 8,557
15 Johnson Sales 8,817
14 Spinnet Sales 9,478
13 Jordan Sales 9,556
8 Brown Sales 10,565
7 Patil Sales 11,080
Usando VALIDACIÓN DE DATOS, cree una lista desplegable en todas las celdas desde la D6 hasta la J35. Refiérase a

AGENT NAME 21-May 22-May 23-May 24-May 25-May 26-May

Hughland Gutierrez
Esmeraldo Gayoso
Mark Anthony Belaniso
Don Enrico Benosa
Jose Marie Bonifacio
Richard Burgas
Paul Jayson Villanueva
Rodolfo Talua
Katherine Anne Correa
Jan Maiad Trampe
Camalla Juan Pablo
Caramanzana Jose
Dizon Enon Ronald
Jan Maiad Trampe
Camalla Juan Pablo
Caramanzana Jose
Dizon Enon Ronald
Hershey Cruz
Kathryn Joy Fedilo
Eduardo Miranda
Aileen Gail Famorca
Jara Rob Jayson
Lumanglas Chromil
Medina Franz
Viri Rajelyn
Zayas Roland Gilberto Antonio
Jennielyn Sabalza
Bangcawayan Richard
Caranto Niel Patrick
Centeno Carlo
D6 hasta la J35. Refiérase a la leyenda para la lista.

27-May Leyenda:
P - Present
A - Absent
L - Late
H - Halfday
VL - Vacation Leave
SL - Sick Leave
EL - Emergency Leave
ML - Maternity Leave
PL - Paternity Leave
 AUSENTISMO % 1-Aug 2-Aug 3-Aug 4-Aug 5-Aug
DAILY 7.14% 13.83% 8.89% 11.88% 3.23%
WTD 8.95% 9.58% 9.51% 10.20% 8.67%
MTD 7.14% 9.83% 9.57% 10.33% 8.88%

Cree un gráfico para la tabla de arriba

DAILY

grafica
40.00%
35.00%
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
1-Aug 2-Aug 3-Aug 4-Aug 5-Aug 6-Aug 7-Aug 8-Aug 9-Aug 10-Aug

DAILY WTD MTD

6-Aug 7-Aug 8-Aug 9-Aug 10-Aug
2.90% 8.13% 10.00% 13.64% 15.91%
8.11% 7.84% 8.32% 8.26% 8.93%
7.77% 7.84% 8.16% 8.58% 9.10%
Usando tablas dinámicas, muestre el Total Staff time por equipo

Emp ID Emp Name Equipo Shift in Shift out

100936 Westurn, Stacey Helms 09:00 18:00
US002060 Geter, Robert Helms 09:00 18:00
US032769 Colon, Annette Helms 09:00 18:00
112651 Popowych, Rachel McDonald 09:00 18:00
121030 Florance, Corrinne McDonald 09:00 18:00
134868 Chatman, Simone McDonald 09:00 18:00
137346 Day , Justin McDonald 09:00 18:00
137351 Gonzalez, Kianalie McDonald 09:00 18:00
125337 Lyons-Jackson, Michael McKnight 09:00 18:00
US033520 Hill, Ashley McKnight OFF OFF
US027372 Roberts, Shanukah Owens 09:00 18:00
US033569 Poles, David Owens 09:00 18:00
US035166 Spatula, Margaret Owens 09:00 18:00
106406 Brault, Danielle Seetharaman 09:00 18:00
113452 Boykins, Shamila Seetharaman 09:00 18:00
120991 Pugh, Caylah Seetharaman 09:00 18:00
US020917 Young, Catherine Seetharaman 09:00 18:00
100933 Stivers, Mandy Thomas 09:00 18:00
US032775 Pardo, Alfredo Thomas OFF OFF
US035936 Agosto , Cristina Thomas 09:00 18:00
 Switch Status Status First Login Time EST Last Log Out Time EST
Logged In P 8:59 20:23
Logged In P 8:58 18:21
Logged In P 9:00 18:00
Logged In P 8:59 18:02
Logged In P 9:14 18:15
Logged In P 9:00 18:15
Logged In P 8:58 18:03
Not logged in A
Logged In P 8:59 19:20
Late Logged In -620 Mins P 19:19 23:33
Logged In P 8:58 22:06
Logged In P 8:55 18:07
Logged In P 8:58 18:11
Logged In P 9:01 18:57
Logged In P 8:58 18:24
Late Logged In -61 Mins P 10:01 18:01
Logged In P 8:59 19:40
Logged In P 9:05 18:12
Not logged in A
Not logged in A

29.76
Staff time
11.40
9.38
9.00
9.05
9.02
9.24
9.08
0.00
10.36
4.23
13.14
9.21
9.21
9.93
9.43
8.01 Equipo Suma de Staff time
10.69 Helms 29.79
9.13 McDonald 66.18
0.00 McKnight 80.76
0.00 Owens 112.32
Seetharaman 150.38
Thomas 159.51
Total Result
Usando Vlookup, complete el Staffed Time por empleado que se encuentra en la pestaña siguiente "vlo

Emp ID Emp Name Team Name Staffed Time

US033575 Banta, Neil Bixby 480.53
127234.00 Bleier, Cynthia Bixby 479.5
127954.00 Blue, Keith Bixby 481.3
US037135 McLarty, Nastassia Bixby 446.95
134892.00 Parker, Alexis Bixby 554.23
US033763 Santiago, Vanessa Bixby 416.68
134890.00 Smith, Lauren Bixby 462.22
US000506 Cali, Debra Helms 468.6
US032769 Colon, Annette Helms 205.52
US035468 Correa, Ariela Helms 563.63
128414.00 Delgatti, Michael Helms 461.8
US032304 Feszczyszyn, Steven Helms 161.57
US002060 Geter, Robert Helms 425.8
US034202 Moran, Casey Helms 437.02
US028318 Snead, Wendy Helms 449.7
100936.00 Westurn, Stacey Helms 551.05
134877.00 Brown, Mercedes Kelly 465.92
119279.00 Jackson, Shanice Kelly 465.08
113461.00 Jones, Misti Kelly 516.32
US035173 Waters, Tynisha Kelly 476.17
US035161 West, Makia Kelly 482.85
ra en la pestaña siguiente "vlookup raw data"

Emp ID Emp Name Staffed Time

US035468 Correa, Ariela 563.63
134892.00 Parker, Alexis 554.23
100936.00 Westurn, Stacey 551.05
113461.00 Jones, Misti 516.32
US035161 West, Makia 482.85
127954.00 Blue, Keith 481.3
US033575 Banta, Neil 480.53
127234.00 Bleier, Cynthia 479.5
US035173 Waters, Tynisha 476.17
US000506 Cali, Debra 468.6
134877.00 Brown, Mercedes 465.92
119279.00 Jackson, Shanice 465.08
134890.00 Smith, Lauren 462.22
128414.00 Delgatti, Michael 461.8
US028318 Snead, Wendy 449.7
US037135 McLarty, Nastassia 446.95
US034202 Moran, Casey 437.02
US002060 Geter, Robert 425.8
US033763 Santiago, Vanessa 416.68
US032769 Colon, Annette 205.52
US032304 Feszczyszyn, Steven 161.57