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MGT420 Assignment 1 CONTEMPORARY LEADERSHIP

Principles and Practice of Management (Universiti Teknologi MARA)

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MGT 420
PRINCIPLES AND PRACTICE OF MANAGEMENT

INDIVIDUAL ASSIGNMENT 1:
CONTEMPORARY LEADERSHIP

PREPARED BY:
TUNKU FATIN AFIQAH BINTI TUNKU JAAFAR

STUDENT ID:
2021998971

GROUP:
NBH1A

PREPARED FOR:
DR AHMAD FADHLY ARHAM

SUBMISSION DATE:
30 MAY 2021
TH

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ACKNOWLEDGEMENT

Praise be to Allah S.W.T. for His guidance and strength I have finally made it to
complete my first individual assignment titled ‘Contemporary Leadership’. Whatever has been
done is only due to such guidance and assistance and we would not forget to thank him. I
respect and thank Dr. Ahmad Fadhly Arham for giving me the opportunity to do this
assignment and providing all support and guidance throughout this assignment that I made it
to complete on time.

I would like to express our gratitude towards my family and friends for their kind
cooperation and encouragement which helped me in completing this assignment. My thanks
and appreciation also go to the people who directly and indirectly helped me in developing the
assignment.

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EXECUTIVE SUMMARY

Malindo air is the local premium airline formed between National Aerospace and
Defence Industries and Lion Air. Formed in 2013, this local airline managed to expand its
routes to over 40 destinations for approximately 800 flights traveling weekly. Malindo Air takes
pride in its premium service business model, whereby comfort is made available for all.

Malindo Air commenced operation on 22 March 2013 by being the first airline to
operate the brand new dual-class layout B737-900ER in Malaysia. Started with Kuala Lumpur
to Kota Kinabalu, Sabah, Malaysia on 22 March 2013, Malindo Air has since expanded to
include popular regional destinations in Thailand, India, Indonesia, Singapore and Nepal with
the first international flight departing Dhaka, Bangladesh on 28 August 2013. For aircraft
ATR72-600 operation from Sultan Abdul Aziz Shah Airport, Subang Skypark has operated
since 3 June 2013.

Ever since then, the local carrier has upgraded itself by offering its customers attractive
fares, on time flight and excellent customer services both on ground and in flight. In June
2015, Malindo Air introduced in-flight connectivity services called Malindo Wifi and Malindo
Mobile for its B737-900ER fleet. In 2016, the local premium carrier plans to further route its
network to cover more of the Asian region.

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INTRODUCTION

Riduan Muhamad Arifin was born on April 12, 1976. Joined Malindo Air in November
2017, he is the Head of Technical Services and Design Organisation of Malindo Airways Sdn.
Bhd since December 2020 and serve as Chief of Airworthiness Office and Compliance
Verification Engineer for 4 years.

Riduan Muhamad Arifin was born in Tawau, Sabah. He attended Sekolah Menengah
Kebangsaan Tawau, Sabah. He then entered University Putra Malaysia for Bachelor of
Aerospace Engineering Majoring in Aeronautical.

After earning a bachelor degree, Riduan joined Signature Industries Limited in the
United Kingdom as a Test Engineer. After spending 8 years in foreign country, he then flew
back to Malaysia and became Head of Airworthiness for one of Malaysia’s Maintenance
Recoverability Overhaul, Mycopter Aviation Services from 2008 to 2013. During his year with
Signature Industries Limited, he attended Waltham Forest College, Londo for Certificate City
and Guilds, London for Advanced Autocad Design Level 3.

After being Head of Airworthiness for almost 5 year, he was then promoted to manager
for Engineering Design from 2013- 2017. As manager for that particular department, he has
to lead and manage a multi-disciplined engineering team managing and maintaining customer
aircraft, components and products. Became the liaison between the OEM customer and
suppliers to perform maintenance of the customer's fleet under Mycopter Maintenance.

Riduan left Mycopter Aviation Services in October 2017 to join Malindo Air in
November 2017, he became the Chief of Airworthiness Office for Malindo Airways Sdn.
Bhd. After 4 years of his joining with Malindo Air, Riduan has been promoted to Head of
Technical Services and Design Organisation.

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LEADERSHIP TRAIT AND CHARACTER

Riduan Muhamad Arifin as Head of Technical Services of Malindo Air, he is

answerable for making department-wide decisions, establishing plans and goals that results
in success to the department. With his knowledge and expertise, he manages to take care
and control his team to a better path. For Riduan Muhamad Arifin, his self-confidence,
adaptability, and tolerance for stress are best to describe his leadership style.

Based on my observation, the abilities that contribute to his success is his self-
confidence. To be a leader, one must have self-confidence. A leader with self-confidence
thinks positively and is willing to take necessary risk (Lolly Daskal, 2019). For instance, when
we are facing difficulties for some task, we will definitely refer to him as he always gives a very
convincing view. When in discussion or meeting, he always came prepared.

Other than that, it is his adaptability. We might not be working with people with the
same interest as us, but being able to adapt to the situation would be an advantage to us (Eric
Friedman, 2013). Riduan can adapt and blend in smoothly with anyone and in any situation
he is in. For the role he held, it required him to meet many people and deal with a lot of
individuals. Bound by that requirement, Riduan has to better understand how to manage his
team by having a knowledge on how to motivate them, provide guidance to achieve and
complete a task given to them. This can be seen for some cases, when there’s an accident
on an aircraft, most of his time with his subordinates are spent together working. He will make
sure the team will be updating him on their progress.

Last but not least, he is well-known for his high tolerance of stress. Riduan is a calm
person. For the role he held, he has taken a lot of pressure from many sides. For example,
back in 2019, there was one case of Malindo Aircraft that crashed with the baggage
transport. This accident has cost Malindo Air a billion ringgit to do the repair. Riduan is the
responsible person to prepare the paperwork for the repair. He has to deal with a lot of people
and departments. This incident has taken a lot of his time, most of his time spent on working
for the paperwork. And based on my observation, and working as his assistant, he never once
lash out. He knew what to do and dealt with it in a calm way.

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LEADERSHIP BEHAVIOUR

For as long as knowing Riduan, he is the closest to a relationship-oriented style kind

of person. Jones and George (2019) stated behaviour basically is concerned with developing
good relations with their subordinates and being liked by them. This is the best way to
describe Riduan Muhamad Arifin. He believes that a good relationship with subordinates will
encourage them to work better whether with tasks or people. He has a good relation not
only within the organisation but also with the authorities and vendors. For example, he will
reward his subordinates when they have achieved or accomplish a task successfully. Other
than that, to keep the good relation, he will spend his time having lunch with us most of the
time. As has been said by Jonathan Sandling (2014), if a leader fails to have a clear
understanding of the needs, interests and abilities of their staff, they will never succeed.

In some situations, he will be seen as a task-oriented style leader. Because in some

situations, most in stress and serious situations, he will need to act like one. This can be seen
when we need to prepare for the paperwork to establish our department by Civil Aviation
Authority Malaysia (CAAM). He will ask all of us to get the job done within the time given and
give our best to it. This style is successful as we have achieved the goal to become an
independent department.

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LEADERSHIP POWER

For Riduan, he has the expert and reward power. Expert power can be proven by his
knowledge and experience throughout his year of being a leader. With 20 years of experience,
his experiences and expertise is well known among the organisation. He is expert on the
aircraft maintenance and also documentation that mostly needed to be submitted to the
authorities. Most of the tasks given to them will be guided by Riduan. His wide experience
has led him to be who he is today. He generously will share his knowledge and experience
with others without hoping for anything in return.

Second, the power of reward. It is the ability of a manager to give or withhold tangible
and intangible rewards. Reward can be in any form. For example, Riduan will reward his
subordinates every time they manage to accomplish the task given to them whether to buy
them lunch or compliment their good job. This will help or encourage them to work harder and
better in the future. The result is everyone in the team is happy working as a team. As a
leader, he never fails to reward us whenever he can.

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CONCLUSION

Being a leader is no easy task. To be a leader nowadays, they must realize the
managerial roles and skills are very crucial in this competitive world. Working with Riduan
makes me realize how good he is as a leader. He has the leadership characteristic that is
required to be a great leader. His calm personality made us not hesitate to ask for his opinion
or guidance whenever we needed to. His wide experience and knowledge ate the main
reason he is reliable.

With leadership style and approach, it is a form of cooperation to the team and work it
seems reliable to the subordinates and as a motivation to them. Serving a leader, you are a
form of model to the followers to follow and inspired by. Leader is someone that inspires
people to do the right thing.

Having to study about Riduan Muhamad Arifin, we got better and clearer to understand
that it takes a long bumpy road to be a good leader. He shows us with examples of what
leadership characteristic is, and what it takes to be a great leader. Being accepted, inspired
and close to the team is what it takes to be a good leader. To set a clear goal on what to
achieve and how to achieve. I believe a leadership characteristic is a person born with it.

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REFERENCES

Daskal, L. (2019). This is How Leaders Improve Their Self-Confidence. Retrieved from
https://www.lollydaskal.com/leadership/this-is-how-leaders-improve-their-self-
confidence/

Friedman, E. (2013). Most Important Human Skills in Today’s Workplace, Retrieved from
https://workology.com/most-important-human-skills-in-todays-workplace/

Jones, G., & George, J. (2019). Contemporary Management (11th ed.). McGraw-Hill
Education.

Sandling, J. (2014). Little Miss Relationship Oriented. Retrieved from

https://jonathansandling.com/relationship-oriented-leadership/

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