GANEN IOT(M) SDN BHD

Lot 3226, Jalan Perindustrian,

Mahkota Utama Taman Perindustrian Mahkota Beranang,
Selangor 43700 Malaysia.
03-89644080
enquiry@ganen.asia

3 July 2020

NJ SPORT EQUIPMENT
147, Serdang Baru
Seri Kembangan, 43300
Selangor Malaysia.

Ref No: 00112

Dear Ms Helena,

We are in receipt of your complaint letter dated 19 June 2020 wherein you have mentioned
about the goods, you had ordered by bill no. G/LSY/MY/0130/2020 on 18 June 2020, were
received in detective form which was delivered on 25 June 2020. We deeply regret the
inconvenience that it must have caused to you. We are sincerely apologizing for the same.

You would appreciate despite of all the efforts made by our company in making sure the
deliveries of goods are made in good conditions to the customers, sometimes inevitably the
goods get damaged in transit. Though these are very rare cases and one of them was
unfortunately in your case.

In order to make it up to you, we are again sending the goods you had ordered through one of
the reputed logistics companies for reaching you at the earliest possible. We have also taken
the liberty to send you some complimentary gifts along with it. Hope they are acceptable to
you.We once again apologize for the trouble. We promise to be even more careful in
handling our logistics.

Looking forward to stay connected with you. Have a nice day!

Thank you.

Your faithfully,
Hawa
Siti Hawa
Sales Executive
 LETTER CHECKLIST

Tick Improvement
No. Criteria Descriptors
()
Name, address and contact of the 
organisation
Proper name and salutation of the 
recipient
Date 


Header
1 Format Salutation 

Handwritten signature in addition to 

typed name
Does not exceed one page 

Enclosure (e-brochure or e-flyer) 

Clear, readable font and font size 

Use of formal language – clear, 

concise and appropriate tone and
2 Language vocabulary
Correct grammar, punctuation and

spelling
Introduction Starts with a clearly stated purpose 

Reason for writing

3 Content Body 
Details and elaboration

Closing Ends with appropriate closing 

GANEN IOT(M) SDN BHD

Lot 3226, Jalan Perindustrian,
Mahkota Utama Taman Perindustrian Mahkota Beranang,
Selangor 43700 Malaysia.
03-89644080
enquiry@ganen.asia

3 July 2020

NJ SPORT EQUIPMENT
147, Serdang Baru
Seri Kembangan, 43300
Selangor Malaysia.

Ref No: 00112

Dear Ms Helena,

We are in receipt of your complaint letter dated 19 June 2020 wherein you have mentioned
about the goods, you had ordered by bill no. G/LSY/MY/0130/2020 on 18 June 2020, were
received in detective form which was delivered on 25 June 2020. We deeply regret the
inconvenience that it must have caused to you. We are sincerely apologizing for the same.

You would appreciate despite of all the efforts made by our company in making sure the
deliveries of goods are made in good conditions to the customers, sometimes inevitably the
goods get damaged in transit. Though these are very rare cases and one of them was
unfortunately in your case.

In order to make it up to you, we are again sending the goods you had ordered through one of
the reputed logistics companies for reaching you at the earliest possible. We have also taken
the liberty to send you some complimentary gifts along with it. Hope they are acceptable to
you.We once again apologize for the trouble. We promise to be even more careful in
handling our logistics.

Looking forward to stay connected with you. Have a nice day!

Thank you.

Your faithfully,
Hawa
Siti Hawa
Sales Executive