Project Charter: Tabletop Menu Tablets

DATE: 1/1/2023

Project Summary

Sauce and Spoon is looking to launch a pilot rollout of tabletop menu tablets at two
locations with the goal of improving the customer experience and increasing sales.

Project Goals

● Roll out tabletop menus to assist customers with quick and easy ordering
options.
● Increase product mix.
● Reduce turn time by 30 minutes.
● Increase daily guest counts by 10% by the end of Q2.
● Increase app sales at locations. 15% overall between locations at end of Q.
● Hire and train staff by the end of Q2.

Deliverables

● Controlled food waste.

● Tablet packages that include menu add-ons and coupons.
● Tablet training for staff.
● Integrate current POS software to harmonize with new tablets.
● Decrease the number of comped meals.
● Decrease table turn time.
Scope and Exclusion

In-Scope:
● Reducing food waste.
● Improving morale of kitchen staff.
● Hiring more staff.

Out-of-Scope:
● Changing company policy.

Benefits & Costs

Benefits:
● Sales increase.
● More time for table turndown.
● Reduced food waste.
● More staff.

Costs:
● $10k - training materials and fees
● $30k - hardware and software implementation
● $5k - IT maintenance
● $5k - updated menu and website
● $550 - customization fees

Appendix:

● Misalignments:
○ Payroll reallocation- not resolved, still thinking about it.
○ Increase in app sales- negotiated to %15 increase overall.
○ Employee satisfaction- management will work together to measure.
○ Policy change- determined out-of-scope.