Project Charter: Menu Tablets

DATE: 03-Aug-2023

Project Summary

Implementing a digital menu and point-of-sale (POS) system that will be guest-facing
using table top tablets at two of the restaurant locations' Bar section, Sauce & Spoon
North and Sauce & Spoon Downtown location. This initiative will offer guests a
seamless ordering experience and at the same time provide the restaurant with a
more effective ticketing system.

Project Goals

● Increase our product mix by adding menu item add-on features and coupons.
● Decrease our average table turn time by about 30 minutes by the end of june
resulting in decreased customer wait times.
● Reduce food waste by a reasonable 25% by the end of june.
● Raise Average Check value from $65 to $75 by selling more appetizers and
beverages by the end of june.
● Increase our average daily guest counts by 10% in the first six weeks by the
end of june.
● Increase average appetise sales by 15% by the end of june.
● Reducing employee turnover and burnout rates by 50% by the end of Q2.
● Train staff on adapting to new technology.

Deliverables

● Roll out the pilot project in the 2 location’s Bar section.

 ● Analyze Tablet options that include menu add-ons and coupons.
● Get some estimates on a goal of reducing food waste.
● Plan on how we train the staff on the new system and train new staff.
● Integrate current POS software and harmonize with the new tablet softwares.
● Reduce employee turnover rate and burnout.
● Develop metrics that point to various data.

Scope and Exclusion

In-Scope:
● Implement tabletop menu tablets at two location’s Bar areas.
● Integrate tablets with current POS/Software.
● Reduce food waste.

Out-of-Scope:
● Changing the company policy
● Adding tablets in additional restaurants
● Reducing waste by improving order accuracy

Benefits & Costs

Benefits:
● Decrease Customer wait times
● Reduce employee burnout and turnover and improve satisfaction
● Provide restaurants with clear data points on customer ordering data.

Costs:
● Training material & Fees - $10000
● Hardware & Software implementation - $30000
● Maintenance - $5000
● Update website design and Menu fees - $5000
● Other Customisation fees - $550
● Total Cost: $50550

Appendix:

● Should we reallocate some of the payroll from our FOH or hire more cooks -
Pending.
● Schedule a meeting to make decision to change company policy - Pending
● Schedule a meeting to discuss satisfaction of kitchen staffs - Pending
● Customer wait times - Target to reduce by 30 mins - Resolved.
● Appetizer sales target setting - 15% - Resolved