Project Charter: Tabletop Tablets

DATE: [12/01/23]

Project Summary

The Tabletop Tablets project aims to add guest-facing tablets to a specific section
(bar) at two Sauce & Spoon locations (North and Downtown) by the beginning of Q2
so patrons can experience a more efficient and focused dining experience, resulting in
being able to serve more patrons. The project also aims to increase revenue by
providing more value-driven specials for customers while also decreasing food waste.

Project Goals

● Cut food waste by 25% by the end of Q2 by providing guests with the ability to
customize their orders to reduce comps
● Reduce table turn time by 30 minutes by end of Q2 by properly training the
staff on tablet use and installing tablets
● Increase daily guest counts by 10% by end of Q2 by reducing table turn time
and increasing positive guest interactions
● Increase appetizer sales by 10% by end of Q2 by introducing upsells and
coupon add-ons within the tablet
● Increase average check value by 15% by end of Q2 by introducing upsells and
coupon add-ons within the tablet

Deliverables

● Choose tablet model

● Install tablets in bar areas
 ● Create upsell and add-on opportunities
● Cost out and create coupons for add-on opportunities
● Identify data points for goals and KPIs
● Get estimates on a goal for reducing food waste
● Create training plan on tablets for restaurant staff (front and back of house)
● Configure tablets with current POS system
● Test flow and functionality of tablets

Scope and Exclusion

In-Scope:
● Tablets will be sourced and installed at two Sauce & Spoon locations, while
training the entire staff on the functionality of the tablets as well as loading
specials/coupons in to drive revenue.

Out-of-Scope:
● Company policy change
● Kitchen staff satisfaction metric
● Payroll reallocation for more kitchen staff
● Expansion of tablets to all Sauce & Spoon locations

Benefits & Costs

Benefits:
● The benefits of Project Tabletop Tablets are an increase in business, increase
in customer satisfaction, shorter wait times for guests, and less food waste.

Costs:
● Total - $55,550
○ Training - $10,000
○ Hardware and Software (with installation) - $30,000
○ Maintenance (IT fees through EOY) - $5,000
○ Updated website and design - $5,000
○ Other customization fees - $550

Appendix:

● Company policy change - Carter and Deanna to work together on policy

 change
● Kitchen staff satisfaction metric - Deanna to identify a quantifiable metric
● Payroll reallocation for more kitchen staff
● Expansion of tablets to all Sauce & Spoon locations - Corporate to expand after
pilot