2.

Analyzing the contextual conditions of the tour guides

Type of tour guide in Sri Lanka

 National tour guide - accommodate large tourist groups traveling in lavish coaches with
hand-selected or pre-reserved drivers. These tour guides have enough training or
expertise to lead any number of travelers to any site across the nation.
 Chauffeur tour guide - would frequently be driving small groups that were transported in
luxury vehicles and vans. These groupings might contain anywhere from one to seven
individuals. The chauffeur/guides, who operate their own vehicle, provide the guiding
services.
 Excursion tour guide - A National Tour Guide or Chauffeur Tour Guide is qualified to
lead groups on excursions throughout the nation and is permitted to do so at the most
popular tourist destinations.

Similarities and differentiate

National tour guide trained to render a quality service and national tour guide highly accepted
many service providers in the tourism industry try their best to make them join their service.
National tour guides in Sri Lanka, guide large groups of tourist, who travel in luxury coaches
with reserved drivers. Chauffeur tourist guide and national tourist guide do is quite similar but
chauffeur tour guide take care of small parties up to 7 packs and they guide their group while
driving the vehicles that the tourist travel other hand excursion tour guide they are only focus on
few sites, they do not possess a good knowledge of attractions that are all over the island. They
simply are at the entrance of site and they can be easily found around the culture and religious
attraction on this island
Then after that analyzing finally we selected national tour guide for that
Japanese team. Nation tour guide is better tour guide for that team

 characteristic of national tour guide

2.1 qualities
Comprehensive knowledge and a strong grasp of the subject matter, good analytical skills, a
comparative perspective for historic cultural sites, and a commitment to continuous learning and
personal enrichment. Moreover, essential professional qualities include the ability to
communicate and present facts in the visitor’s language specially in that group guiding tour
guide should know about Japanese language perfectly, the capacity to lead and organize groups,
correct posture and eye contact, and the ability to tell stories.
 skills
• Energy
The vitality of your tour guides will ultimately determine how well your trips go. In order to
keep visitors engaged and interested throughout the tour, tour guides need to be able to maintain
a high level of energy throughout the workday. Low energy levels negatively impact
communication and customer service, thus it's crucial to provide your guides enough rest. Your
lack of energy will have an impact on your clients' levels of energy.
• Dynamism
tour guides will encounter a wide range of difficulties as they carry out their duties. It involves
more than just speaking to large groups of people; it also involves responding to specific
inquiries, offering counsel, solving problems, and doing a lot more while trying to keep your
guests' attention.
Therefore, in order to guarantee that your tours are the greatest, your tour guides should have a
passion for the city or nation, as this will significantly improve both their love for the job and the
love of the consumers for the tour! Dynamic characters are therefore necessary for the operation
of your excursions.
• A sense of humor
The memory of the pleasure your visitors had will stay long after the details start to fade from
their memories, and humor is the key to creating such enduring memories. Even if your guests
came for the history, a dry, humorless presentation of the facts might make anyone lose interest.
Any trip is significantly more enjoyable with a little humor, and it also helps to ease your visitors
into their experience.
• Professionalism
Even though a tour guide must be flexible, professionalism must always be upheld. tour guides
will have to cope with large crowds, stressful situations, and tourists from various cultures. As a
result, maintaining propriety and professionalism at all times is crucial. If they don't, the guides
risk receiving complaints, losing control of the groups, and losing the customers' desire to return
because national tour guide guiding large group.
 2.3 personalities

Being primarily social persons, tour guides thrive in settings where they can engage with,
influence, or assist people. They also frequently exhibit entrepreneurial traits, making them fairly
natural leaders who excel at influencing and persuading others.
 Given their high openness rating, tour guides are frequently inquisitive, creative, and
appreciative of variation. Additionally, they frequently score highly on the extraversion scale,
indicating that they need other people or stimulating environments to make them happy.

When consider about that skills, qualities and personalities we selected national tour guide
for that Japanese group