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‫" كتاب إدارة المكاتب "‬

‫الله ولي التوفيق‬

‫نادي السكرتاريا الفلسطيني‬

‫جوال ‪ 0599808918‬أوريدو ‪ 0567808918‬واتس أب ‪https://wa.me/972599808918‬‬


‫‪T‬‬
‫
‬ ‫‬
‫ ‪9 ..........................................................................................................‬‬
‫ ‪11 ..........................................................................................................‬‬
‫ﺍﻟﻮﺣﺪﺓ ﺍﻷﻭﱃ‪ :‬ﻣﺪﺧﻞ ﺍﻹﺩﺍﺭﺓ ﺍﳌﻜﺘﺒﻴﺔ ‪13 ...................................................................‬‬
‫‪15 .......................................................................................    1-1‬‬
‫‪15 .................................................................... 
  1-1-1‬‬
‫‪15 .................................................................... 
   2-1-1‬‬
‫‪16 ...................................................................... 
  3-1-1‬‬
‫‪16 ......................................................... 
    4-1-1‬‬
‫‪18 ....................................................................       2-1‬‬
‫‪18 ..................................................................... 
!"#$ % 1-2-1‬‬
‫‪18 ................................................................... 
!"#$ &' 2-2-1‬‬
‫‪20 ...................................................................................... !"# $ 3-1‬‬
‫‪20 ............................................................................. (
 1-3-1‬‬
‫‪20 ...................................................................... )* (
 2-3-1‬‬
‫‪21 ....................................................................)* (
 # 3-3-1‬‬
‫‪21 .................................................................. )* (
+, 4-3-1‬‬
‫‪22 ......................................................................................... $ %& 4-1‬‬
‫‪22 ........................................................................... -./
(
1-4-1‬‬
‫‪23 ............................................................................ 01 (
2-4-1‬‬
‫‪25 ......................................................................................... $ '() 5-1‬‬
‫‪25 ............................................................. 2' (
34.  1-5-1‬‬
‫‪25 ...............................................................(
34. , 5'6 2-5-1‬‬
‫‪26 .......................................................................................... $ *+) 6-1‬‬
‫‪26 ....................................................................... (
7   1-6-1‬‬
26 ...............................................(
7  8 9 . (: . 5'; 2-6-1
26 ....................................................................... =
>  )< 3-6-1
28 .........................................................................................   ,   7-1
28 ........................................................................ (
?@  1-7-1
28 ......................................................................... 
?  2-7-1
28 .............................................................. 
? A  :* 3-7-1
29 .........................................................................................- .) 8-1
29 ..................................................................... =
B$  1-8-1
29 ...................................................................... =
B$ CDE 2-8-1
29 ............................................... ( FG H,  (I ' =
B$ 3-8-1
30 ......................................................... =
B$ B# GF# - −
31 ........................................................................................ "/  0!12

37 ................................................................ ‫ ﺍﻟﺘﻨﻈﻴﻢ ﺍﻹﺩﺍﺭﻱ ﻟﻠﻤﻜﺘﺐ‬:‫ﺍﻟﻮﺣﺪﺓ ﺍﻟﺜﺎﻧﻴﺔ‬


39 ................................................................................................... 3)"1)
40 .......................................................................................... $ 0 4+2 1-2
40 ..................................................................... =
K  L.M/ 1-1-2
41 .......................................................................=
K   2-1-2
41 ..................................................................... =
K  N 3-1-2
42 .................................................................... (
K  + .D, 4-1-2
43 ...................................................................... =
K  O .P 5-1-2
44 ......................................................... 
!"#Q (A
K  6-1-2
45 ........................... TK  SR M/0'' (
8   !"#$ < 7-1-2
45 ..........................................    4 8 K  B# GF# - −
47 ............................................................ $ & 84+ 9 :8  0 512 67 2-2
V  1-2-2
47 .................................................5U  2:' ' &.G 9'
48 ............................................... +1 ' 3G O .P W# >
V @  2-2-2
48 ......................................................... 9 ZX Y%
(-  3-2-2
V  4-2-2
49 .................................................. [GM
' SF O.  %
50 .......................................................... \P S-  (-  5-2-2
51 ................................ T . ' ^4. R SF + I9 ]A W#  6-2-2
51 ............................................................................ (_
 7-2-2
54 .............................................................. - :8  9 !;<7)=  !;<7 3-2
54 ......................................................... 
!"#$ K  8 `_
1-3-2
55 .............................................................
!"#$ 8 `_a 2-3-2
57 ...................................................................................   >?7@ 4-2
57 ..............................................................
+ > :@ .b
1-4-2
57 ................................................................. 
+ > :  2-4-2
58 .......................................... 
+ > : C 8 
(A$ 3-4-2
64 ......................................... A @_ + > :c dA B# GF# - −
65 ................................................................................    A BC 5-2
65 ............................................................................ CDe  1-5-2
65 ........................................................................... CDe L.M/ 2-5-2
66 ..................................................................... CDe  .9'  3-5-2
67 ............................................................................ CDe O .P 4-5-2
70 ................................................ 
!"#$ CD, B# GF# - −
73 .................................................................................... $ 9  2D 6-2
73 ........................................................ (
8 !bf ' L.M/ 1-6-2
74 ........................................................................... !bf  # 2-6-2
75 ............................................................................. !bf O .P 3-6-2
76 ................................................................. !bf (A' N 4-6-2
78 .............................................................................. GF# - −
79 ........................................................................................ "/  0!12
‫ﺍﻟﻮﺣﺪﺓ ﺍﻟﺜﺎﻟﺜﺔ‪ :‬ﺍﻟﺮﻗﺎﺑﺔ ﺍﳌﻜﺘﺒﻴﺔ ﻭﺗﻘﻴﻴﻢ ﺍﻷﺩﺍﺀ ‪83 ........................................................‬‬
‫‪85 ...................................................................... E F&   G(7  HE
) 1-3‬‬
‫‪85 .............................................................................. @4 L.M/ 1-1-3‬‬
‫‪85 ....................................................................... 
@4  2-1-3‬‬
‫‪86 ...................................................................... 
@4 N 3-1-3‬‬

‫‪86 ....................................................................    I G(7  H4% 2-3‬‬


‫‪86 ............................................................ 
@4 g%' (A 1-2-3‬‬
‫‪86 ..................................................................... 
@4  # 2-2-3‬‬
‫‪87 ............................................................................... @4 KP 3-2-3‬‬
‫‪89 ..................................................................... 
@4 ! h 4-2-3‬‬
‫‪89 ......................................................................... @4 +.
5-2-3‬‬
‫‪89 ..................................................................... 
@4 + ' 6-2-3‬‬

‫‪91 ........................................................... - ? 0 12  F& HE


) 0 12 3-3‬‬
‫‪91 ..................................................................  9$ >   L.M/ 1-3-3‬‬
‫‪91 .................................................................. > $   .9'  2-3-3‬‬
‫‪92 ........................................................................ > $    3-3-3‬‬

‫‪93 ..........................................................- ? M !1) J K L!) 4-3‬‬


‫‪93 ......................................................................... > $  d 1-4-3‬‬
‫‪93 ........................................................ > $ j' d ib, 2-4-3‬‬
‫‪93 ...................................................................... > $  +k 3-4-3‬‬
‫‪94 ...................................................................... > $  + .D, 4-4-3‬‬

‫‪94 ..................................................................- ? 0 12 ?BK& 67 5-3‬‬


‫‪94 .......................................................................... > $  g% 1-5-3‬‬
‫‪95 .................................................................. > $  g% >D, 2-5-3‬‬
‫‪98 ........................................................................................ "/  0!12‬‬
99 .......................................................‫ ﺗﺼﻤﻴﻢ ﺍﳌﻜﺘﺐ ﻭﺗﺮﺗﻴﺒﻪ ﺍﻟﺪﺍﺧﻠﻲ‬:‫ﺍﻟﻮﺣﺪﺓ ﺍﻟﺮﺍﺑﻌﺔ‬
101 ....................................................................................... $ 0 8 2 1-4
101 .................................................................. (
Fb@ .b
1-1-4
101 ..................................................................... =
Fb  2-1-4
102 .................................................................... (
Fb   3-1-4
102 ..................................................................... (
Fb N 4-1-4
104 ...................................................... 
b B \l"  m@ 5-1-4
106 ........................................................................... $8N OK"  $ 2P  2-4
106 ...................................................... ( FG H,  (I@ .b
1-2-4
106 ...........................................................( FG H,  (I  2-2-4
106 .................................................................. H,  (I   3-2-4
107 ................................................................... H,  (I N 4-2-4
107 .....................................................................H,  (I  .9 5-2-4
108 ......................................................... ( FG H,  (I O .P 6-2-4

115 ............................. ‫ ﺍﻵﻻﺕ ﻭﺍﻟﺘﺠﻬﻴﺰﺍﺕ ﺍﻟﻼﺯﻣﺔ ﻹﻧﺠﺎﺯ ﺍﻷﻋﻤﺎﻝ ﺍﳌﻜﺘﺒﻴﺔ‬:‫ﺍﻟﻮﺣﺪﺓ ﺍﳋﺎﻣﺴﺔ‬


117 .............................................................QB2   >; ER  >DS 1-5
117 ....................................... Mc :* ' 
+ `Mn ' +fo  1-1-5
117 ...................... 
!"#$ 8 `M:$ ' +fo ' + '$ L eA  ` 2-1-5
118 .................. 
+ `Mn ' +fo ,  # p#  (: . 5'; 3-1-5
119 ............................................ 
+ `Mn ' +fo , (A 4-1-5
120 ......................................... VU!"# !" N1 T   >; ER  >DS %& 2-5
120 .............................................................................   +fo 1-2-5
121 .................................................................. A%4' #% + ' 2-2-5
122 ................................................................. Yq. rP' 3% +fs 3-2-5
123 ...............................................................................b +fs 4-2-5
124 ............................................................... At
' A* +fo 5-2-5
124 ..................................................................... >a ' Sn s 6-2-5
124 .................................................... (
8 +fbf `M:' +fs 7-2-5
125 .................................................................. AM/ ' u/* + ' 8-2-5
126 ................................................... v b' LaA + '' +fs 9-2-5
127 .......................................................    WR% )W=  ++  F& 3-5
127 ............................................................. (
  +D  1-3-5
128 ........................................................................ (
   2-3-5
128 .................................................................... (
  +D 3-3-5
131 .................................................. 
+D #' (
  4-3-5
134 ......................................................... ! >)N  !X $ ++) 4-5
135 ............................................................ $ ++) . Y+2 -  >=Z 5-5
136 ................................................ !; NR% \N G   ;E@ >DS ?[& 6-5
138 ........................................................................................ "/  0!12

140 .......................................................................   '@7 8(


F
!  0R/ '[2 "1p  9 U!"# > +1  H"h[ ]X >& -   8N  >BN R %
Z 
U!"# $ [ H"h[ ,- :8    / .) $ X  F& >W7G ,   {K
d‡& WR%  8N  ;E@ >DS
E!2 E
+ 2 >%   ' / .) >71  -% $2 & ^2 -  LU  >)"r $5G
$ X Y 2 -  >G  >["  ’ G >&"G ,‰[+ Ž(  :Z G E8!"12 EN N‘
"  .) LU  9  h  "Q > N  .) LU  >&"G ,@  ; / ]X E4  9   
d%=G E+8 .) “71) 9  [ < $2 X KxG
•) ,}  X •) ,!g   X .) :< ” >718G 1 u (=G  €`Q 71) A27!
.  — X dddA Bh  0 4+   N8 ,Q„+ !  N8N  €`Q >71) :< –72 :=U8p k d
>71) lS Ž {& ,$2 X ) 71) '  ‹ u  
# )  >(=  l& < dJ C : 1p k
9 ˜P  "!q  H"h[ I =15) k $ BN Ž%P% n 71) "5! < ,[2 k 7U<& .  “`G  [
)"h5  2D >+( "/& ˜P  "!q  q! dŽ%P% 9   >)N8N {  ,  
d   9
6B% .8 $2 X ^2 -  >[ >Z+ G A272 > .) 8w ~  `Q ™(+!
)  }"Q ‹ 1‘ 3 p  3G [ $ B  I :E[ A5) ~N[iG > €`Q –7 02 / ,EN8
d €`‡
k ~  `Q 9 + +2 "(
:Œ   +  I ' ) "  €`‡ šE+ 1 u 1p
'() ,3%& $  F& ,Q„+    }"Q& 
 HE
) | 2 E p 02 :] "/  •
d3U!"‘ 
< $ *+) >
{) ,€ K b› 3 F& $
,- :8  0 512 67 ,- 0 4+  %& •)  F& HE
) –7[ 02 : %U  "/  •
$ 9  2D  F& HE
) ,3%& A Bh   F&   >?7@ A 52 $ [&
d3 [& 3)
)"h5 L! ? 0 12  F& HE
) v `< ,œ H 1   
<   G(7  ‰2 :U U  "/  •
d? 0 12 ?BK& 67 ,v `
d€7!B2 
< OK"  3 272 $ 0 8 2 9 !  +
 -/+  ]X ~  67B! :G7  "/  •
>DS I $ B  }7! E p    WR% )W=  
Nh >; ER  +7[ :5)r "/  •
d   WR% )W=  ++  F& ,QB2   >; ER 
G  €`Q †") +G= )"r :8  `Q .) E1 1  *5% -  }"Q +\NG "( l% l& a .) @7%
d0E+ 0E8w )"r  N8  0“ / 0E[ 9 '
+ G 0E N !
,,,‹ p  Œ a
@æë‡È¾a

-11-
‫‪ñ‡yìÛa‬‬

‫‪íéfjÓ¹]ì…] ý]Ø}‚Ú‬‬
‫‚‬
‫‪M‬‬
‫‪M‬‬
‫‪M‬‬
‫‪M‬‬
‫‪M‬‬
‫‪M‬‬
‫‪ZÒa‡çþa‬‬ ‫•‬
‫ﻳﺘﻮﻗﻊ ﻣﻦ ﺍﻟﻄﺎﻟﺐ ﺑﻌﺪ ﺍﻻﻧﺘﻬﺎﺀ ﻣﻦ ﺩﺭﺍﺳﺔ ﻫﺬﻩ ﺍﻟﻮﺣﺪﺓ ﺃﻥ ﻳﺼﺒﺢ ﻗﺎﺩﺭﺍﹰ ﻋﻠﻰ ﺃﻥ‪:‬‬
‫‪ u1‬ﻳﺘﻌﺮﻑ ﻣﻔﻬﻮﻡ ﻭﻭﻇﺎﺋﻒ ﺍﻹﺩﺍﺭﺓ ﺍﳌﻜﺘﺒﻴﺔ ﻭﻋﻨﺎﺻﺮﻫﺎ‪.‬‬
‫‪ u2‬ﻳﺪﺭﻙ ﻃﺒﻴﻌﺔ ﻭﻭﻇﺎﺋﻒ ﺍﻷﻋﻤﺎﻝ ﺍﳌﻜﺘﺒﻴﺔ‪.‬‬
‫‪ u3‬ﻳﺘﻌﺮﻑ ﺃﳘﻴﺔ ﺍﳌﻜﺘﺐ ﺍﳊﺪﻳﺚ| ﻭﺧﺪﻣﺎﺗﻪ ﻭﺃﻧﻮﺍﻋﻪ‪.‬‬
‫‪ u4‬ﻳﺘﻌﺮﻑ ﺃﳘﻴﺔ ﻣﻮﻗﻊ ﺍﳌﻜﺘﺐ| ﻭﺷﺮﻭﻁ ﺍﺧﺘﻴﺎﺭﻩ| ﻭﺍﻟﻌﻮﺍﻣﻞ ﺍﳌﺆﺛﺮﺓ ﻋﻠﻴﻪ‪.‬‬
‫‪ u5‬ﻳﺘﻌﺮﻑ ﺃﳘﻴﺔ ﻣﻮﺍﺻﻔﺎﺕ ﻣﺒﲎ ﺍﳌﻜﺘﺐ| ﻭﻛﻴﻔﻴﺔ ﲢﺪﻳﺜﻪ‪.‬‬
‫‪ u6‬ﻳﺘﻌﺮﻑ ﺃﳘﻴﺔ ﺍﻟﺒﻴﺌﺔ ﺍﳌﻜﺘﺒﻴﺔ| ﻭﺍﳊﺎﺟﺔ ﻟﺪﺭﺍﺳﺘﻬﺎ‪.‬‬
‫‪ u7‬ﻳﺘﻌﺮﻑ ﺃﳘﻴﺔ ﺍﻷﻣﺎﻥ ﺍﳌﻜﺘﱯ| ﻭﻣﺎ ﻳ‪‬ﺮﺍﻋﻰ ﻓﻴﻪ‪.‬‬

‫‪-13-‬‬
Zòîjnؾa@ñŠa†⁄a 1−1
:‫ ﺗﻌﺮﻳﻒ ﺍﻹﺩﺍﺭﺓ ﺍﳌﻜﺘﺒﻴﺔ‬1u1u1
= #
+1 ' DUP$ B dw_ 29 :. 2Fn- ' 2#.P x_ "M O';y ' FK y z 8
#D !"#' + _{
' SA @_'  . ' b v X' +y/G
uy/-'  by@ YGy
d}' !"#$ ~{ S_ |FK FG 9K  ' Pb !"#' (
Fb' (I@ YG  Sy_' ry  '
|O';
' FK FG €,$ DUP$ Ge
p ' B M F
B
S_ B# /… V# "VM V‚ # B F  Sƒ9„@ p c' @ !"#$@ Ly vy'

MGF# > $ S  †/ B# MGZU 4 = #/ €,$ !"#$@ L"f FK
8 ‡G =y4@'
|2:' SF_ W# ˆbe = /
c ' ,(yyy
c ' ,yyy
 ,!"yyy#$ ~{yyy‰ L.yyy =yyy  Wyyy# YyyyGD'

:. 4 [{_' ,€, ‹c FK  B' ,,s ‹c G@ B Fy ~{y GyE )y- |ryc|||  y
V
|@A +_l = !"#$ m@ L. y dZb +"K
m@ 8 y c j' _
!"#Q @
' @4 '  6 ' 2:. ' K  ' CDe ":Œ„@ 
 y By F'

 F
Ž  Sƒ9 W# !.btG +fo '  .
' Y D '  9$ @4 ' c ‹c p =y ,y

|"  /G  S4„@' .: W#„@

:‫ ﺃﻫﺪﺍﻑ ﺍﻹﺩﺍﺭﺓ ﺍﳌﻜﺘﺒﻴﺔ‬2u1u1


Sƒ9 W# !.b* ‰R GwF
' M9   aeA  F 
 Y@  By
:o &. !a, B [l' T  /G  S4„@' .: W#„@  F
Ž 
Mc \< = L4$ ' +  w* ' 4 ' G   '‘ +.G
d9. W# SF |
|(A
^4. 8
|+an ['   @_' +  
' g '$ ' +/G
 b' u/- |’
|+ > : ' K  C@„@ 
!"#$ ' DUP$ {/ ' 
\l"  @4 ' Fb |\
S,  +  34 . , jA 3“'' ,(y
(y' Fby yAA$ # .y 3y“' |
|(

-15-
| ,f { W# q”
S . ' ( FG (A
34.
,@ _ U
|~
9K  '   ' >“ )- B ( FG Fa
y / 'yKG yAA$ # .y 3y“' |'
|(
B aA' Y * ' ~
 h'
|
+ `Mn ' +fo > 4 Y %' =
–q$ `Mk' (I AA$ # . 3“' |•
|B
+4' K  |—

:‫ ﺃﳘﻴﺔ ﺍﻹﺩﺍﺭﺓ ﺍﳌﻜﺘﺒﻴﺔ‬3u1u1


Sb ~ƒF@ z{ LK  Œ._ B ,  ~{ ˜” = !"#$ y By y
 „Uy 
V ^š = +GF '  X +GF B# >A™ ‹c y  ' +.yG

x. F MDA .@ = ' ,a9
|S
8 SF d D, A ' +P ~{ >.“ W# +  3“' B
|Mc =F  = FK
8 :P /  F  ‹c 
 2A š z{ 5U  ' SF ˜'
‹c 9“c ,FK
Mc \< =   ' +an W# "#f • ‹c € +"K y
yn- 3yA. xc
+aAf ›b' - ( F_ 
+1 W# Fy
3y@D + l +"K y
y# y•
|  +e@ ‡/G
‡G # B  • ,d}' œ.  ' ‡„ +_6'
lE 8 _„ L# +f"- SG FG  +KP' N YD W#  "y# y• x "y_
|
+1 W# "#f • ‹c € ,+ 
 • M „@ /G
€. .FP' ,FK FG 
 M = ' #

+1  `@'
|‰ L"f ' 
 W# `_I

:‫ ﺍﻟﻌﻨﺎﺻﺮ ﺍﻟﺮﺋﻴﺴﻴﺔ ﻟﻺﺩﺍﺭﺓ ﺍﳌﻜﺘﺒﻴﺔ‬4u1u1


:= FM
  B #.F W# 
ž"# {/  8 (
c F
8 ‰ !.F
› .G ' +; ' K  8 y9.  y
x.y  x (yŸ :! } d&
|.:' AA 9
+f x.  x (Ÿ' ,FK

,B9' G# Œ W# , S Uy@ (y
c' Ly# S Uy@  ‹c yK  :! >E d~
|!9
  S U@   + M
YD x (Ÿ [{

-16-
FK FG  !"#$ 3 Fn ' ‚¡ (
  x.y  x (yŸ :   }"Q dš
|M  >`:'
,žA ' ,+.yG
•ynP Fby
(y
SyF@ /y&. ~{y SwyF :  
  d
|‡A
x
' ^4. 8 M  ’.GD
W# !.b* ' ,M' ,MGn'
8 9.

? W# d_ y: @ Fy =y
SyF 8 —n y xc :  ,   d€
/  F  W# #' ,ž"# W# !4 8 ‡/&.
3nU = ' ,(

|(
8 :P
+.G
 h dy,l Wy# /Gye
+ykf 8 +.yG
Yy9 Fy :>D 2D n d
> .A
V /Ge
M# .P„@ +fbf + . y GUy FyA dy}' FyA
|[l d}' ,beh ' ,P'I c ' ,.F# ' ,9 ^P_
Y yyD ' + `yyMn ' +fo ' ,+ > yy: ' K yy ' \l" y  8 SwyyF' :;E@ > wq  dW
~Pf (GD = ' ,AA'  ' x.  = ,€,$ 4 . !"y#$ '
|ž A
"* ' L"f '

-17-
Zòîjnؾa@ÞbàÇþa@ÑöbÃëë@òÈîj @@2M1
:‫ ﻃﺒﻴﻌﺔ ﺍﻷﻋﻤﺎﻝ ﺍﳌﻜﺘﺒﻴﺔ‬1u2u1
,[l d} ‹c ,Y. ' ,S.F ' ,\P &. ‰U AA /&' j =
SyF xc
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‫]‪gjÓÛ×Öë…] ý]Üé¿ßjÖ‬‬
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‫‪ZÒa‡çþa‬‬ ‫•‬
‫ﻳﺘﻮﻗﻊ ﻣﻦ ﺍﻟﻄﺎﻟﺐ ﺑﻌﺪ ﺍﻻﻧﺘﻬﺎﺀ ﻣﻦ ﺩﺭﺍﺳﺔ ﻫﺬﻩ ﺍﻟﻮﺣﺪﺓ ﺃﻥ ﻳﺼﺒﺢ ﻗﺎﺩﺭﺍﹰ ﻋﻠﻰ ﺃﻥ‪:‬‬
‫‪ u1‬ﻳﺪﺭﻙ ﺃﳘﻴﺔ ﺍﻟﺘﻨﻈﻴﻢ ﻟﻠﻤﻜﺘﺐ‪.‬‬
‫‪ u2‬ﻳﺘﻌﺮﻑ ﻃﺮﻕ ﺗﻘﺴﻴﻢ ﺍﻟﻌﻤﻞ ﰲ ﺍﳌﻜﺘﺐ‪.‬‬
‫‪ u3‬ﻳﺘﻌﺮﻑ ﺍﳌﻘﺼﻮﺩ ﺑﺎﻹﺟﺮﺍﺀﺍﺕ ﺍﳌﻜﺘﺒﻴﺔ ﻭﺃﺳﺎﻟﻴﺐ ﺗﺒﺴﻴﻄﻬﺎ‪.‬‬
‫‪ u4‬ﻳﺘﻌﺮﻑ ﻣﻔﻬﻮﻡ ﻭﺃﳘﻴﺔ ﺍﻟﺘﺨﻄﻴﻂ ﺍﳌﻜﺘﱯ ﻭﺃﻧﻮﺍﻋﻪ‪.‬‬
‫‪ u5‬ﻳﺪﺭﻙ ﺃﳘﻴﺔ ﻭﺃﻧﻮﻉ ﻭﺃﺳﺎﻟﻴﺐ ﺍﻻﺗﺼﺎﻝ ﰲ ﺍﳌﻜﺘﺐ‪.‬‬

‫‪-37-‬‬
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-41-
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{ž =FK  S ž 8 MK f 29 4 j ' c z  ' (
L#  ' FK y
c jyG
~{ž  +: . ‡ (
&' B /&' S  Hb/ 0' 3y“' By xlc y@ f' |(y

> .A
V €,$ &.@ /&. ~{ S}h 4a#' ,ž -. F
+DG €' ,p'”y' ,/y&.
~{ 3“'   y#' |7yP €.y By ' 2y/P z  €.y
Wy# ' Wy# €.y By ^yP_
=FK  S ž@ YtG z{ "z  K  S " A 2G# YGD (_ 8   `_ FG +/y0 .

|( FG

‫ﺣﺎﻟﺔ ﻋﻤﻠﻴﺔ ﻋﻦ ﺍﻟﺘﻨﻈﻴﻢ ﰲ ﻗﺴﻢ ﺍﻟﺴﻜﺮﺗﺎﺭﻳﺔ ﺃﺣﺪ ﺃﻗﺴﺎﻡ ﺇﺩﺍﺭﺓ ﺍﳋﺪﻣﺎﺕ ﺍﳌﻜﺘﺒﻴﺔ ﰲ ﺇﺣﺪﻯ‬
:‫ﺍﳌﻨﻈﻤﺎﺕ‬
T12R 29 SF' ,+"K
€-c 8 
+1 c 8 ž L4$ -    4 
´ Sy  L.y 8 SyF# T+#yA 8R L 'y@ /&.y
|,s' ^4' ‡@  S,  ,o SF# B M y Sy_ V
:…S< 051  `Q HE)
|L. 8 SF# T#A 12R ‹c •nPc (GD , . v !"#„@ L |
|L. 8 SF# T#A 16R ‹c •nPc (GD' , b v !"#„@ L |’
|[l •nP SF# T#A 16R ‹c (GD' ,#D |\
|[l •nP SF# T+#A 8R ‹c (GD' ,r  |
V
[l (A .' , dw_ ,„  { 8 !"#$ •nPc x fc ‡/&.
B  { .:' y} '
# w_ [{_' M  b ' FK
‹c  . SA # w_ ‹c  { =/&. KP M:' By
G U
~{ M: . S: B' |FK
8 /Ge
L4$ ' +  MeP' M#%   =y SyA
+ c S4 B #.9
z' U nP' |.:.
 “ ‹c y# y• y =y/&. (yGD
j x fc ,FK
j S4 B [l B# !„  j =#A ,FK
j ‹c FK
Ly4'

-45-
¹ z{ ' T
1 c R ~ . G U
~{ (A x FK
j ›“'    y4
|M•.' 2/&. (  #c'  K  x„U@ 2 M4 = +-I
@ SF

:‫ﺃﺳﺌﻠﺔ ﻟﻠﻤﻨﺎﻗﺸﺔ‬
? ˜” = !"#$ n- v_ . !"#$ •nPc d,„ (A S |1
?   @ FK
L4' + c z' h 2:. (Ÿ x_ M: z ‹c |2
4 j L ,
+1 + c  ,FK
j S4 B 7# x (yŸ xy_ z{y By |3
?  
~{ S- W# # 
+1  ‹c    4 j M9 = +-I
^yP_ Sy |4
?G U

K  8 2A  "@ V  œKP M:' B    4 8 !"#$ •nPc d,„ G U Sy- .y y |5
?(

:‫ﺃﺟﺐ ﻋﻦ ﺍﻷﺳﺌﻠﺔ ﺍﻵﺗﻴﺔ‬


| K  > `: ‡@ 4a A@ ›“' |1
|K  N _l |2
?(
K    |3
|=FA K  #
¶ |4
?~ .M& ‹c + = S . = ' ?=FA d} K @ b l |5
|(
K  + .D, _l |6
?SF x [G# (Ÿ l 
!"#Q (A
K  Ÿ |7
?FK FG =FK  S ž £' ‡ l |8
?( FG z  K  S .:' 9 =  |9

-46-
ZòÔí‹ @Ý×@lìîÇë@pa@î¿ë@Hknؾa@ëcI@òàÄä¾a@À@ÝàÈÛa@áî7Ôm@Ö‹  2u2
% S_ B# `:.  9 ¤„ "9' , c + -' ‹c FK
8 SF  gD B # œ 
: g% B
:‫ ﺍﻟﺘﻘﺴﻴﻢ ﻭﻓﻘﺎﹰ ﻟﻠﻮﻇﺎﺋﻒ ﺃﻭ ﺃﻭﺟﻪ ﺍﻟﻨﺸﺎﻁ‬1-2-2
2P®9 ,$ B ' :  W# 2/P ^4. 8' , y FK yFG y y&. ^yP_ lc
x :[l !w' |FK
&' B - ' /&' M  S_ ‹. )t@ , c + -' ‹c MFy By F
Le' ,M%UP 8 "M V
V P  MG.š S£ ‡- 8 ,M.@ L. "_ ,GA \yP®@ y:Pc y_6 L.y
V
' FK
  ,* ~{ Sw 8 | c -' Œ'”U@ iE x º  ‡G B dy_ V
y#
:¯ S U 8 MK "_ , c + -' 3@  ‹c (

H  7!"

;  .
c 
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V3−2T :n
  $5/ 0 51  ‰2  8 4+2 B!7K

:-
  0 51  !;)
|/Ge
&. ‡@ Y  ‹c z” -
|DUP$ O .P B O.P S_ W# S   6 .MA BFƒ -
|FK
8  DUP$@ L"f -
|/&. +"K  .M: 8 S,  ' : '•f 3 F -
|> $ €. 39  ‡GG = M
ibe W# # -

:-
  0 51  ~ 
|&. #  • "G_ 2:. ' @4 @.0 -
S  C9 - ' c .:' (b 2P$ ,FK FG 3A. ' 8 ZX  f - 8 MA  L# -
|/&'
|C9 z{/  
W# 3 H  > $ '” -
|SF 8 `_
‹c z” -

-47-
:‫ ﺍﻟﺘﻘﺴﻴﻢ ﺑﻨﺎﺀŒ ﻋﻠﻰ ﺃﻧﻮﺍﻉ ﺍﻟﺴﻠﻊ ﺃﻭ ﺍﳋﺪﻣﺎﺕ‬2-2-2
L. FK
^P_ lc'|pn  ' MFn- eƒ@ •š = +"K
2c „ynG y {y'
V
1 ' G % 8 t“ ' B x_' /G¡ +, @ L. ' ,3G B B # \yP®@
V MG.š' M.' M:Pc )- By
 {} - ,‡GA \P®@ L. (
' FK
^P_ . "_ ,aw
V ‡„ ' xa#_ ‡/G¡ ‡, L ' '"_ €,$ '
FK
  ! .-$ ~{ Sw =/9 ,aw
|[l ›“. ¤o S U ' , ' G@ -' S_ iE )t@  c + -' ‹c
H  7!"

'"   .
c  {Z  .
c
V4−2T :n
N5  $5/ 0 51  ‰2  8 4+2 B!7K

:0 51  `Q !;)


|FK
8 3A. ' .F  9 › -
|GA S  •a +GF ‡@ Y  -
|›@ Yt  @ '”
< .MA -
|bbe +  ' + MFG Sw$ ' zb4f L eAf@ ›F -
|G m./ 8 .MA -

:0 51  `Q ~ 
V ,DUP$ 8 : '•f -
|'"   .
Y. €, c' , {Z  .
Y. c :aw
|@4 @.0 -
|/G  B `  5UP B w_ 8 bbe
+ >/  W# !.b* @.0 -

:‫ ﺍﻟﺘﻘﺴﻴﻢ ﺣﺴﺐ ﺍﳌﻨﺎﻃﻖ ﺍﳉﻐﺮﺍﻓﻴﺔ‬3-2-2


)- ,  9 Z: Y%  8 ;  DUP ž = +"K FG gD (P B  { vy
W# { YD ' |j D  S_ ]' 9 ZX Y%
(- L4 ' + c # ‹c FK
 
¤o S U ' ,L$ [ G @ O'9 # œ  x. ' ,D  8 T» R L$ [  x.  )y- œ. y
|[l ›“.

-48-
¦ 7  ;<7

TR O9 T\R O9 T’R O9 TR O9


V5−2T :n
 p7\ˆ ‹+ $5/ 0 51  ‰2  8 4+2 B!7K

: p7\ˆ ‹+ $5/ 0 51  !;)


|`_
‹c O.:G :* x' +  lE #­ -
| - . D
8 /Ge
DUP$ Y  .MA -
|G# €.4'  . B Gt
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L eA nP   ¦/eP -
|‡GG   + M
•' .D -

:0 51  `Q ~  )&


|    Y%
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|» `_
+AA E +AA O !"- -
|  Y%
W# @4 @.0 -
|ž -. F
+DG L eA Y%
' >» 4 -
|B
B d_ # ‹c \£ -

:‫ ﺍﻟﺘﻘﺴﻴﻢ ﻃﺒﻘﺎﹰ ﻟﻨﻮﻉ ﺍﻟﻌﻤﻴﻞ ﺃﻭ ﺍﳌﺴﺘﻬﻠﻚ‬4-2-2


p} ' Mbb, 8 ‡/Ge
>aF B O .P .:'  #  {y Oy ‹c +"K y
„ynG
‹c \£ {' ,MG, ' M : ' M A (- >aF e@ +_; €-c L. 9 |p:y- '
,s' !:G 4 .:' !w
SA W9 |>aF B V  #.P
V 4 S_ L… )yt@ Ly4$ By y#
|S U 8 ›“. . "_ ,!/%Q )q' > G
7!"

!/%$ 4 !: 4 >  4

+ . A 10 g.9 + . A 10 – 5 + . A 5 BA 7-
V6−2T :n
vNE5 & : 8  $5/ 0 51  ‰2  8 4+2 B!7K

-49-
:0 51  `Q !;)
|~M:' 24' d9.' 2- ' SF “ Y< -
|- ' 4 8 MGF nP MbbE' ‡G v, • -
|\P 8 • B 2£ ' \P 8 ibe ' SF   ` B /Af -

:3G  )&
|>aF 3 SG -. +AA .:' L# -
|+  ' &. # 8 eƒ ‹c z” -
|>aF ]A W# F +  ‡@ Y  @.0 -

:‫ ﺍﻟﺘﻘﺴﻴﻢ ﺣﺴﺐ ﻣﺮﺍﺣﻞ ﺍﻹﻧﺘﺎﺝ‬5-2-2


W#  DUP$ 3Fk ~ƒF@ ' ,# b !"#$ +"K  8 K  B O. y {y 3Uy
’.GD
S- 
B G- S  4 ' c ibE B F {y‰' |y:P +yGF S- y ]yA
,+ G /Ge
> `:$ Ž  = 3 b c M9 nP )- |+  3Pb [l !w' ,‰ L
V M b  = > `:$ (_I@ L.y =y 3yFn c'
[{_' ,=M  MG h 8  ›b 
8 ›“. . "_ ,rc |||Ž G wq' }bG €,' !`ZG c ƒ =y ' Žy  ' !`yZ 3Pby
:¤o S U
7!"

Ž  }b !`Z

V7−2T :n
š% :/7) $5/ 0 51  ‰2  8 4+2 B!7K

:0 51  `Q !;)


|@4 '  6 .MA -
|> $ B- W# j    ,‡G v, • -
|+fo ' + 
8  
"wAf ( k .tP S
-

-50-
:0 51  `Q ~  )&
2@D L# ' ‹'$ G-
\Pc ,„ z” )- {/  S-  ‡y@ Yy  @.y0 8 BF y9
4. 2G# (I 4 +GF 8 „D, z –'t9 | { ' yPw G-y
\yPc y4. ‹c +/y0 .FG
|.G = +GF 8 SF

:(‫ ﺍﻟﺘﻘﺴﻴﻢ ﻋﻠﻰ ﺃﺳﺎﺱ ﻓﺘﺮﺍﺕ ﺍﻟﻌﻤﻞ )ﺍﻟﻮﻗﺖ ﺃﻭ ﺍﻟﻮﺭﺩﻳﺔ‬6-2-2


•š = +A”
2c „nG' |- ' xs 8   # Yt y By O. y {y Ley'
' ^4.@ SF LKP L eA@ L. , ` (GD M: . 3D 7-' |pn  W# (GD eƒy@
V
| B O.  {ž :l.FP ‡ ¤o S U ' | .

7!"

ww I/ c Pw I/ c ‹'$ I/ c


V8−2T :n
:8  >Pp j[& I 0 51  ‰2  8 4+2 B!7K

:0 51  `Q !;)


|>aFG F , ' Ž  d9. -
|D B /e ' !" B # v_ SZU !a, B 3FnFG , L -
|FK FG   $ Y£ S U@ SF +4' K  -
|¥ ^4' 8 +n
G@ FK
+ M@ >9. -

0 51  `Q ~  )&


,AA$ + I/ 8 2 # 9“ + I/ 8 SF !aA '  € y< @.y0 8 BF y9
|@4 @.0 ‹c 9“c

:‫ ﺍﻟﺘﻘﺴﻴﻢ ﺍﳌﺮﻛﺐ‬7-2-2
4 M:Pc %' FK
SF# '& x lc ,@ +" B O.P B w_ ‡@ 3FŸ ’.GA .
V
2 A 9 ,FK
DUP$ a4 @ +" B \l.FP L eA ›by y9 ,[yl 8  ty

-51-
V
w_ ž  _6 x nP :awF9 |K  B w_ O Dƒ z{ $ ,FK
5UP 3A. 4' ,y,¼@
/G¡ +} ' +:- ž B ‡ GM 3 S' Ž ' ,T8 Z: R D  B w_ 8 Oy9 By
,=FK  B.  B (_ O.P ‹c FK
„nG * ~{ S& 8' ,T[GMy
' SyF ]yA Wy#R
|K  B O.  { ¤o S U ›“.'

H  7!"

H  7!" $%


-
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‹!5  X !g  s1  X > N8  š% X   

97\@ j[&
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> ) ~"+) > ) ~"+)


;R  7@ N8ˆ 7@ VšT Y+) V~T Y+) V&T Y+)

VN5  >R+ j[&T

V9−2T :n
$<7 0 51  ‰2  8 4+2 B!7K

-52-
:‫ﺃﺟﺐ ﻋﻦ ﺍﻷﺳﺌﻠﺔ ﺍﻵﺗﻴﺔ‬
|T(
'R FK
8 SF  g% _l |1
z„9 |$ B ' :  W# 2/P ^4. 8' ,  FK FG y y&. ^yP_ lc |2
?M`G SF  B O.P
|9 ZX Y%
(-   ` _l |3

:(‫ﺃﺟﺐ ﺑ )ﻧﻌﻢ( ﺃﻭ )ﻻ‬


T R |&. #  • "G_ 2:. ' @4 @.0 =/&.  ’.# B |1
T R |>aFG F , ' Vn  9. ,\P S-  (-  |2
T R |{/  S-  ‡@ Y  @.0 ‹c z” ,\P S-  (-  |3
T R |~M:' 24' d9.' 2- ' SF “ Y< L# ‹c z” ,SF O.P (-  |4
T R |  Y%
W# @4 @.0 ‹c z” ,9 ZX Y%
(-  |5

-53-
ZBnؾa@ÝàÈÛa@À@òí@׋ßýÛaë@òí@׋¾a@@3M2
:‫ ﺍﳌﺮﻛﺰﻳﺔ ﰲ ﺗﻨﻈﻴﻢ ﺍﻷﻋﻤﺎﻝ ﺍﳌﻜﺘﺒﻴﺔ‬1u3u2
ž"# A  €,$ L4Q œI' - ' c 8 
+%U  y9_ ‚y- `y_
@ by
SF B O.  j/ @ x.. B{ ‡/&.
S_ 3¢ 2G# (I {' |‰ 01 +%U  ' bbe
|- ' x  8
:o +f* 8 
!"#$ 8 `_
’.GA L eA Sƒ/'
| dZb +A”
- 8 |
|@  ' - ' 34. 8 : . A”
L4 ^P_ lc |’
|« ž"# (GD f = +A”
- 8 |\

::U) !;<7) l2 l& .8! -   £G  +Q


| . ' b v |
|  o W# @  |’
|r  +GF# |\
|u/* +GF# |
|+  G¡ Mc \< = \l"  Fb |~
|p M F ' M ' 
!"#$ 8 ‡G , |'

:!;<7 !;)
|‡G m@ W# L-` SG z{ S U@ (
8 ‡G W# !"#$ 3•. |
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|SF 8 : '•f 3  |
|=
SF c ‡< |~
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|@q d 3“'' d
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-54-
:!;<7 ~ 
|SF •nPc d,„ |
|L4$ m@ :-' Y/ f 4 |‡ SF# ’.GA ‹c L4$ 9_ O.ƒ, |’
|bbe &. ' 
&. ‡@ Sb/ |\
|« x 9 |

:‫ ﺍﻟﻼﻣﺮﻛﺰﻳﺔ ﰲ ﺍﻷﻋﻤﺎﻝ ﺍﳌﻜﺘﺒﻴﺔ‬2u3u2


[l +%UP BF“ A”FG @ /Ge
L4$ S4 B 
!"#$ A  = :!;<7)= 
+P@ §/-f Gƒ9$ [l' , [l , S/  "@ ,•nP®@ G/  (yA$ Oy ' y
S,  #
1@ x.. B{ ‡/&.
.:' 2G# (I {' |ie
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'
|1 ~{‰ Œ''` = 
: 2S >D# 9    9 !;<7)=  ~N[& H"h[ :o
!
|Feƒ +A”
- 8 |
| # B_ 8 : .' q  A”
L4 ^P_ lc |’
|« ž"# (GD = +A”
- 8 |\

:!;<7)=  !;)
|!"#$ •nPc 8 #« |
|(
29 3 z{ G Sƒ9 +,  |’
|« W# §/* |\

:!;<7)=  ~ 
|M: B w_ € +.G
j/P u/-' ,SF 8 : '•f |
@
-. d 3“'  W# (b  L4$ S4 B SF > $ /G¡ (yA Oy |’
|SF
|‡/&.
B # w_ L eA |\

-55-
:‫ﺃﺟﺐ ﻋﻦ ﺍﻷﺳﺌﻠﺔ ﺍﻵﺗﻴﺔ‬
?
!"#$ K  8 `_
@ b l |1
?
!"#$ `_ L eA M9 Sƒ/ = +f* =  |2
|_l |`_ x.  x B F = 
!"#$ m@ :. |3
|
!"#$ `_  ` _l |4
|
!"#$ 8 `_a # |5
|
!"#$ 8 `_a ’.GA L eA M9 Sƒ/ = +f* _l |6
?
!"#$ 8 `_a ’.# =  |7

-56-
Zòîjnؾa@paõa‹u⁄a@@4M2
:‫ ﺍﳌﻘﺼﻮﺩ ﺑﺎﻹﺟﺮﺍﺀﺍﺕ ﺍﳌﻜﺘﺒﻴﺔ‬1u4u2
½
|- ' ^4' 8 b4 ' ¥' t“ ' SF# +ys ‹c \y£ !y# €.yF@ +y, y xc
G@4  „@' ,€
db4' ,DA.' ,€
G.y% CyD,  y#c ‹c +"yK  yK „ynG ,[{y
~{  (GD' |.A
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,SF •nPc S: B  +GF#' @_ !"#„@ L +"yK  By yX €.y
+ l +y1
V
P-' ,SF (A' g% ' ,+ > : MG# YGD 34 ' ‹c  $ ¢I@ L. = !"#$ ~{y'
|SF ‡' MG# YGD
7-'   B   GF ‰ š = S- 
' Gb/ + .D1 ,+ > : ~{y‰ by'
, c 8  9$ B # M9 œIU ,@  +GF B GGA Œ„@ TSh.PR M9# 4' ,M y >MyPf
| -. D@ Ž  
+GF x B _„G Fb' ,+ c # 8 ' 
B# !'”
B' ,™   7' ,SF +`: B `: S_ z” _ < > : BFƒ'
^4. 8 b4f Y£ z{ ’.GA$ .' ,SF {/  B  ’.GA B- < ‰ [l' ,> $
4 + > :c ,1 &. SZUy ‡y + > y:c :+ > y: Gwy By' |/G y ' .yMn
'
,=# 0 ' z k O'; ›/ i, \ eA + > :c ,Y@A &.
¾  + > :c ,‡/&.

|+ > : B d}' |||/A • .: \ eA + > :c

:‫ ﺃﳘﻴﺔ ﺍﻹﺟﺮﺍﺀﺍﺕ ﺍﳌﻜﺘﺒﻴﺔ‬2u4u2


:o 5  8 + > :  ›“. B F
V
|CDe 8 FM =' ,!"#$ > $ /GA ¥ V4% + > : v |
W# #  ,.A
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|K  9' >/_ •
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|+GF G¡ {/  Gb/ + .D1 < =  + > : < xc |~
V
|> $ •a +: . ' LM
@ LG MG# d &.FG a + > : # B F |'

-57-
:‫ ﺍﻷﺳﺎﻟﻴﺐ ﺍﳌﺘﺒﻌﺔ ﰲ ﺗﺒﺴﻴﻂ ﺍﻹﺟﺮﺍﺀﺍﺕ ﺍﳌﻜﺘﺒﻴﺔ‬3u4u2
,
!"#$ SG<' A  8 / SA._ GGt C 1 Le 
+ > : C
:H "_ =' ,+GF ’P ' Y9' ,SF dA' 3•.@ Sb C , –aq :.
:‫ﺃ( ﺧﺮﻳﻄﺔ ﺗﻮﺯﻳﻊ ﺍﻟﻌﻤﻞ‬
V / b   FK  -' 8  9$ ˜” = !"y#$ Gye
Cy (.y =y'
2:'$ 9'
V
B SF# >  8 9 S_ 24Z z{ ^4.G an Dy1 BFƒy "y_ , -.y 8 y 5Uy 
V
DUP B 5UP S_ >  M4Z = +# O.Fn
ah V
‚y- Dy1 yMK yq By' ,!"y#$
|FK  -.
: 2S N,[ . G@ ]X v ‚ 9 ?"QD $m ,7p ^! -  HE BZ% : N‘ "+
|?^4. { S_ gZ x (Ÿ S' ,?^4. K gZ = DUP$ =  -
? '‘ d} LM
@ gZ z{ ^4. ' 3ƒ MX   -
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? '  8 ‡/&.
‡@ SF 3•. 8  # :. S -
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FM
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^4. (A  €  -
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‫‪ZÒa‡çþa‬‬ ‫•‬
‫ﻳﺘﻮﻗﻊ ﻣﻦ ﺍﻟﻄﺎﻟﺐ ﺑﻌﺪ ﺍﻻﻧﺘﻬﺎﺀ ﻣﻦ ﺩﺭﺍﺳﺔ ﻫﺬﻩ ﺍﻟﻮﺣﺪﺓ ﺃﻥ ﻳﺼﺒﺢ ﻗﺎﺩﺭﺍﹰ ﻋﻠﻰ ﺃﻥ‪:‬‬
‫‪ u1‬ﻳﺘﻌﺮﻑ ﻣﻔﻬﻮﻡ ﺍﻟﺮﻗﺎﺑﺔ ﺍﳌﻜﺘﺒﻴﺔ ﻭﺃﳘﻴﺘﻬﺎ‪.‬‬
‫‪ u2‬ﻳﺘﻌﺮﻑ ﺃﺳﺎﻟﻴﺐ ﻭﺃﺩﻭﺍﺕ ﺍﻟﺮﻗﺎﺑﺔ ﻋﻠﻰ ﺍﻷﻋﻤﺎﻝ‪.‬‬
‫‪ u3‬ﻳﺘﻌﺮﻑ ﻣﺴﺘﻮﻳﺎﺕ ﺍﻟﺮﻗﺎﺑﺔ ﺍﳌﻜﺘﺒﻴﺔ‪.‬‬
‫‪ u4‬ﻳﺘﻌﺮﻑ ﺗﻘﻴﻴﻢ ﺍﻷﺩﺍﺀ ﺍﳌﻜﺘﱯ‪:‬‬
‫ﺃ‪ u‬ﻳﺘﻌﺮﻑ ﻣﻔﻬﻮﻡ ﻭﺃﳘﻴﺔ ﺍﻟﺘﻘﻴﻴﻢ‪.‬‬
‫ﺏ‪ u‬ﻳﺘﻌﺮﻑ ﻣﻌﺎﻳﲑ ﻭﺧﺼﺎﺋﺺ ﺍﳌﻘﺎﻳﻴﺲ‪.‬‬
‫ﺝ‪ u‬ﻳﺘﻌﺮﻑ ﻃﺮﻕ ﻭﺃﺧﻄﺎﺀ ﺗﻘﻴﻴﻢ ﺍﻷﺩﺍﺀ‪.‬‬

‫‪-83-‬‬
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S .  |
|> wAf  |~
|SF  |'
|@4 /  |•

Zòîjnؾa@ÞbàÇþa@óÜÇ@òibÓ‹Ûa@âbÄã@@2M3
:‫ ﺃﺳﺎﻟﻴﺐ ﻭﻃﺮﻕ ﺍﻟﺮﻗﺎﺑﺔ ﺍﳌﻜﺘﺒﻴﺔ‬1u2u3
,2Fn-' O';
.D :  :M ' ,Fa
@4 yD y, Wy# yq” dyw_ S .y# œ y
gD B @4 % B w_ L eA B 3 F  :. f' |||‡  29;y' ,2y9q',29'
:o (A$ '
|beU @4 |
|CD1 :  |’
|PP @4 |\
| $@ 4 
|
|FM
Ž  4  |~
|/G  4  |'

-86-
|! DP |•
| P `

|4 
C , |5
|
(  |z
|d}'||||| "wAf # |œ

:‫ ﻋﻨﺎﺻﺮ ﺍﻟﺮﻗﺎﺑﺔ ﺍﳌﻜﺘﺒﻴﺔ‬2u2u3


:=' , # P"q B x.  @4 GF# x :TSP' ' IP._R x K
€
’yyA SyyG<' ,+ yy – yyK-a , yy
3yy > $ yyP  ,> $ ]yy4' ,TSyyF R > $
S: B' |’.}
> $ Y<' ,+ttb YyD' ,3y“. ›tby ŽPy@ 3y“',+ 
:= AA T+"A Äib, 'R &' –aq @4 GF x_ ,[l
|> $ d 3“' |
|D1 3 P 
' , 
Y% B# T> $ ŽP it9'R > $ ]4 |’
|A
+a@ L ' ,’A$ < Y% B# +9 tPf ' >D,$ ›tb |\

V1−3T :n
-) :8 _& & ,- ?¥ §(7  ?7@ ‰!

:‫ ﻧﻈﺮﻳﺔ ﺍﻟﺮﻗﺎﺑﺔ‬3u2u3
: R :M9  G_ + ' !a, B F GF# = @4 GF# x W# @4y yKP _”y
S W# SF q ,M9 (A
Yt x"y“' ,+a Uy
' >yD,$ Y% y y<' ,!"y#$
|T|| $ Y< x"“ S: B [l' ,(A  S U@ >D,$ ›tb'

-87-
7u :8 

V2−3T :n
 [7   ') 1pP G(7   ‰!

:=K .) 02 G(7   N8 lxp ,84+ 9 L< NZ) ’"/  / 9


|SF B 4' c S_ 8 p'”'  9$ <' /Ge
p c' FK
it9 |
|SF +/0. 3¢ it9 |’
@_ GF# S_ 8 ,/G  ' ,SF .:' ,> $ ' ,SF g%' ,d
.:' x"“ B _„ |\
|=  SF# '
|Å4 SF > :c !a, T = !"#$ 3¢ it9R SF Y9 it9 |
|G S@4' ›t0 3@ 8 d SF x x"ƒ !' X ' D1 S' it9 |~

:=K .) :8  ‰5‘ 9 7u2 ) €`Q :<


|!"#Q 'X ' ,CDe ' ,K  #c −
|+ > : ' K  :  −
|SF +/0. :  −
|d
Y9' SF ]4 −
|P `
4  −
| .X @4 −
|T`9 .* LKPR `/t −

-88-
:‫ ﺃﺷﻜﺎﻝ ﺍﻟﺮﻗﺎﺑﺔ ﺍﳌﻜﺘﺒﻴﺔ‬4u2u3
:M  
@4 O .P' ! h B #.F œ 
:…S .8o2 G(7   N8 `
+ Eˆ & l / .) 
+  d&
: NK"  G(7  •
V
|> $ @4@ beh 
L@ SwF' : 6
-
|FK
S,  Y4 ' : 
!"#„@ L@ bbe
L4$@ SwF' : 6
d} -
:¤o@ SwF' : @r G(7  •
|=: 1 +@* (4  -
|. * @4 -
:…S .8o2 Q`
+2 l)W / .) d~
!.G* SF# !a, B M#.4' S4 +a U
–'- 3  W# SyF =y ' : (  G(7  •
|•a
›tb !a, B G U
–'- @ {/  = @4 =' :V  T  @=  G(7  •
|M:a#' +a U
' >D,$

:‫ ﻣﺴﺘﻮﻳﺎﺕ ﻭﺃﻧﻮﺍﻉ ﺍﻟﺮﻗﺎﺑﺔ ﺍﳌﻜﺘﺒﻴﺔ‬5u2u3


:M ' ,@4 GF# 2  Yw  = ,z  €.
@ < = ' ,@4 +.
B  œ '
|G  @4 |
|9 6  @4 |’
|GZU @4 |\

:‫ ﺃﺩﻭﺍﺕ ﺍﻟﺮﻗﺎﺑﺔ ﺍﳌﻜﺘﺒﻴﺔ‬6u2u3


:=' ,@4 + '$ B #.F ,
!"#Q (4 
ieU ' (
 Le
|d
< |
|@4 ŽP@ CDE |’
|SF ': |\
|
+ `Mn ' ,+fo B /Af |
|b- gD !"A |~

-89-
|Ž  it9 |'
|+.GFG   {Z |•
|+9 tPf W# (GZG Cƒ |—

:‫ﺃﺟﺐ ﻋﻦ ﺍﻷﺳﺌﻠﺔ ﺍﻵﺗﻴﺔ‬


|M B# –<' ,
!"#$ W# @4 L.M/ # |1
|
@4 KP _l |2
|A #% 3 9 I
@4 ' ‡ z{ S U A |3
?
@4 ! h =  |4
|
@4 +. _l |5
?@4 + ' =  |6

-90-
ïjnؾa@õa†þa@áîîÔm

:‫ﻣﻘﺪﻣﺔ‬
]4 = F@R > $ ' ,TSF R > $ ‚ _ ,TP"w R 
!"#$ W# @4  y# By
|> $ ]4 nP ' > $ W#  * 2P„@ :> $  = ' |T2F' SF
+ `Mn ' +fo > $ y ' , y9$ > $ y :.y =y
SyF 8 > $ y x.y  y4'
+ • "G 9R  9Q  @ SF (P .: 8 L ' ,SF ] .    F˜ y By ' ||||||y

2: ' {/ @' ,^4.@ L `f ' ,Sƒ9 + M' + 4 (_ ' ,2GF# ! 8 2 v,' y/ + y4
V
|j  ' ,|||# 2   x_ "G_ ,# ga,„@' SF +_.G@ L` ' ,24@
V
>  W#  !a, B [l' ,  yMM By >`y: FK y
Sy4 By > $ y x.y  )y-
FK
  Y<' SF aA x"ƒ ;SF ~k p'”
yMGF<' ,p>y/_ ]y4' ,‡yG
| .:

2F' , FA@ 2  :  !a, B [l' ,2 l S ' &.
S4 By > $ y x.y  y4'
V
v' ,!™G “# x.  f 7-'R 2"# W# ;
' ~ °' 2“ y:' FGyA .by@
|T2  8 2D, ’A

ZBnؾa@õa†þa@áîîÔm@òîàçcë@âìèÐß@@3M3
:‫ ﻣﻔﻬﻮﻡ ﺗﻘﻴﻴﻢ ﺃﺩﺍﺀ ﺍﻷﻓﺮﺍﺩ‬1u3u3
S0. = Ž  ' ,2c G_.
!"#Q S ' &.
xc :  9 :3%iG ? 0 12 }7!
 • I9 !a, 2  ]4' @ !a, B [l ' ,2FKP' SyF +_.Gy@ 2 `y €y' ,Myc
V
+  lE [l >.“ W#  ,/GA t
' #.“.
d
@ ]y [yl ŽyP yP ' ,2 y
|•a

:‫ ﺃﳘﻴﺔ ﻭﻓﻮﺍﺋﺪ ﺗﻘﻴﻴﻢ ﺍﻷﺩﺍﺀ‬2u3u3


8 d_  B 2 
[l' ,‰ L +"K
W# (Ÿ =y .y$ By ‡yG >  y y
:M B' +"K FG   .9 Y<
39 ‹c z” "@' TFK
8 !" ' ,‡/&.
' ,‡  R  9$ 9_ ‡@ '
'   Y< |
|˜ . 
—'

-91-
F  ‹c ‡G ' ‡/&.
@ 39  ,2  8 ƒ 5P' .y 5yP Wy# Sy# Sy_ y |’
|’.GD
€.
Y£ "@ S
8 M  .D' p M
/Af ' S  ' +4I@ YG "y9 dy,$ > $ y ŽyP' ,> $ y By /yAf |\
|2  /A Sƒ9 FK
8 9.
G €. B €.b
!" ' ‡y/&.FG +¼y9
' `y9 .* y< 8 > $ y ŽyP' > $ y By /yAf |
|> $ 8 B‚
A¥' BMn

Fa
  CD1 3“'' ‡
‡G ' ‡/&.FG   +:-f y<' 9y |~
|[{
 `   B SG ' SF . C“ 8 > $ ' ]4 / |'
“ ' FK
S,  =:P ' Ä=
> $ B- x"“ . > $  B 9c w_$ $ |•
|‡G@ ‡9;
4a# .' ,SF ’t0
|!"# B 2@ x..  3 p  A ' M s Y/ f B{ ‡G < W# SF |—

:‫ ﺃﻫﺪﺍﻑ ﺗﻘﻴﻴﻢ ﺍﻷﺩﺍﺀ‬3u3u3


:‹c ˜ > $  x®9 @ / 8  .9 B  '  ‹c 9“@
V •nP aA B _„ |
| t
dFG 9'
| .:
 $ Y£ "@ ~ FA ' SF aA x"“ |’

x' ,SF   3 S ' C@ I x @f ,!" ' ‡/&.FG > $ ' ]4 GF# xc )y-
−:x„U@ t“ ' ŽP M  8 ž x. 
:kD&
| 
' + M
"# |
|SF '&' ,'”
' ,Hƒ MX "# |’
|SF .tP +kf A  |\
| `n
+n
' !"#$ .:' F_ 8 ` Y<' ,SF 8 4 |
|SFG t
B`@ 5ƒPf ' #« |~
|> $ 8  '‘ d}   ' MX 8  ­ L# |'
|!"#$ •nPc 8 ,„ L# |•

-92-
k
:@ "!"‘ 9 H"h5! ) v `< @ "!"‘ 9 QLui2 .);  <7# :8  [ : %u
|TSF LR B` (- :$ |
| `n
D (- :$ |’
|d}'|||‡9;
' ‡
+1 !"# .: ’- |\
|+ƒ. ' `9 .* CD, 3“' |
( 'yy ' ,=tbyy x"ƒyy ' , yy* Wyy# ‡yy ' ,=yy#":f x"ƒyy 3 Uyy 3yy“' |~
|rc|||#

ZBnؾa@õa†þa@SîíbÔß@˜öb—‚ë@RíbÈß@@4M3
:‫ ﻣﻌﺎﻳﲑ ﺗﻘﻴﻴﻢ ﺍﻷﺩﺍﺀ‬1u4u3
, dRd
~{ B' |> $ W#  * ' G ]A„_ d
B  +"K
Ley
:M B' ,T.  d'
|\P #.P' .: d |
|\P F_ d |’
|_.G d
|\
|beU d
|

:‫ ﺧﺼﺎﺋﺺ ﻣﻌﺎﻳﲑ ﻭﻣﻘﺎﻳﻴﺲ ﺍﻷﺩﺍﺀ‬2u4u3


|] ' YDG G@4 x.  x |
|4 ' x.  x |’
|P x.  x |\
|‡G ' ‡F
'  S4 B .M/ x.  x |
|FK FG   $ '  01  $ B F x.  x |~
| ' /b@ > $  GF#  x |'

:‫ ﺍﲡﺎﻫﺎﺕ ﺗﻘﻴﻴﻢ ﺍﻷﺩﺍﺀ‬3u4u2


|=
> $  S#9' ,¥' ,›“ ' ŽP@ 3“' |
| 8 D gD L eA ‹c ~kf |’
|T  +.
8R  8 M: B w_ _ U 8 ~kf |\

-93-
|> $  ¤ { ~kf |

l& & d32‚ :)  .) & ,:8  ?=)W .) ,}g & ,7!" :( .) 0  1  l! l& .8! /
:lˆ : Z2 q 0 1  l!
|FK
S,  ;  .
B  X −
|: , xX −

:? 0 12 Pp "!"‘ 9 €tD


V
,  @_' #D !"y# :Swy ,y­ `yn  =y y
!"y#Q !'„y@ Vf' > $ y |
|rc|||+_/ B rP LaA ' !A c' .b '
| A '  A bP S_ ‡G ' ‡/&.
>   |’

:‫ ﺧﻄﻮﺍﺕ ﺗﻘﻴﻴﻢ ﺍﻷﺩﺍﺀ‬4u4u3


:¯ .t  W# ž¢c B F ,+ .D, @ > $  GF# š
|> $ d 3“' |
|> $  A
gD < |’
|‡G ' ‡/&.
3  ’.GA' % U4  |\
|> $ ]4 |
|MGG<'  ŽP aeA |~
|> $ d 3 H/ > $ P  |'
|‡G ' ‡/&.
3 > $  ŽP U4  |•
| ŽP W# >
V @ +0. 39 |—

ZBnؾa@õa†þa@áîîÔm@õbİ‚cë@Ö‹ @@5M3
:‫ ﻃﺮﻕ ﺗﻘﻴﻴﻢ ﺍﻷﺩﺍﺀ‬1u5u3
V
FK  S_ 2A š z{ 5U  ' SF '& (t@ +"K
8 > $  gy% y< y y}
 g% >f” B O.P S ' ,d}' |||+, !"#' ,\Pc !"#' ,‡ c ‡/&. œ y x )y-
V > $  g%  )- |@A
(AQ 9' V +_l = > $ d
9''
V ,ž"# >  3 (A 
:o

-94-
:‫ ﺍﻷﺳﺎﻟﻴﺐ ﺍﳌﻮﺿﻮﻋﻴﺔ‬u‫ﺃ‬
:=' ,G g% ~# BFƒ'
V > $  % −
|T> $ ŽP F R 9'
V > $  % −
|T> $ ŽP .XR 9'
V > $ ŽP .:' F R 9'
|T V > $  % −

:‫ ﺍﻷﺳﺎﻟﻴﺐ ﺍﻟﺘﻘﺪﻳﺮﻳﺔ‬u‫ﺏ‬
S U@ ‡G >  ]4 P c L# !- 8 ‡yG ‡y/&.
>  y Ley (yA =y'
:M ' ,G g% # BFƒ' ,|||‡FFG ˆeU  W# F =M9 [{@' ,=#.“.
|C (I % −
|³ (I % −
| w P 
% −
|z : 3•. % −
|:* – - % −
|(DU › . % −
d}' |||

:(‫ ﺃﺳﻠﻮﺏ ﺍﻹﺩﺍﺭﺓ ﺑﺎﻷﻫﺪﺍﻑ )ﺍﻟﺘﻘﻴﻴﻢ ﻋﻦ ﻃﺮﻳﻖ ﺍﻟﻨﺘﺎﺋﺞ‬u‫ﺝ‬


 >D#®@ S L. q ,  I9 8 •nP ;S# S    < W# D ~{ Fy'
SA' ,M<  =  $ 2 ©4 ' ,z ' S U@ ;
3 =G' ||| I/ yΠ8 2y/ 
| I/G :   3“'' ,|||> $ ‡<

:‫ ﺃﺧﻄﺎﺀ ﻃﺮﻕ ﺗﻘﻴﻴﻢ ﺍﻷﺩﺍﺀ‬2u5u3


W# F
 g% 0,' ,‡yG >  y 8 Fy
(yA$ ' gyD L eyA  y#
[G B ‡% !w
SA W# M  _{P' ,>D,$ B y# M y# Žy  y4 2yP®9 ,y (yA$
:M ' ,>D,$ m@ "M # Ž  = ,gD

-95-
:‫ ﻃﺮﻳﻘﺔ ﺍﳊﺎﻻﺕ ﺍﳊﺮﺟﺔ‬u‫ﺃ‬
(Ÿ )- ,—n  ' SU/ ‡@ g/ ‡ ;œ.G 8 AA +9‚ Wy# yD ~{y Fy
3“1 SG ' ,‡/&.
B #.F >  !a, ^4' ,  :- +f- Sn' … x 

¶ Wy#
 - fc' ,M< S W# (Ÿ = T+GD
@ F4R dƒ< B @f ¦yZ {yž' ,y yGF
V
@' |||1 ( k' >aF # `@ +
’'
—n  +GD £ :awF9 |SU/@ 2GF# W#
|+GD
~{ Y< 8 2GU9 ' S { —nP 9 B 

¶ B F ,K-a

|#.“. Sf W# F M9  x :1!7B  €`Q !;) .)
:1!7B  €`Q ?BK& .)
|SU/ '” S SF< 8 
Z −
|* ~{ 8 ~ ' v 09 S >D#c L# −

:‫ ﻃﺮﻳﻘﺔ ﻟﻮﺍﺋﺢ ﺍﻟﺘﺸﻄﻴﺐ‬u‫ﺏ‬


@' ,TS R &.
>  b Œ €  M  
… ,G?A$ B #.F ,D ~{ SFU
|||=M   GF@ = L. = ' ,‡/&.
x.?h c ‹c MG£ ta (DU@ 
L. x
:U)
?T&.
R Le
W# "#f B F S −1
?!. Le
!.4 S −2
?~: +4a# W# Le
u9£ S −3
?C}ƒ SF + I9 3 ’'n W# 
Le
z S −4
? b  '$@ Le
 S −5
?Le
W# "#f B F S −6
| 8 !* 34 ' B G?A W# "#@ ,1!7B  €`Q Wy

,› .G B # >UPc (GD Œ "_ ,



¶ !.
3ƒE x SF£ ,byeh yŒ :1!7B  €`Q ~ 
= [G B# GE ,
!"#$@ YG = G?A$ F4 xc )- ,/Ge
!"#$ O .P 3 (yA 
|:P !"#$ ' ,  !"#$@ YG

-96-
:‫ﺃﺟﺐ ﻋﻦ ﺍﻷﺳﺌﻠﺔ ﺍﻵﺗﻴﺔ‬
|2' =
> $  L.M/ _l |1
|FK
8 =:P ' =
> $  d _l |2
|> $  j ib, _l |3
?=
> $  + .D, =  |4
|Sb/@ > $  (A' g% # |5

‫ﺃﺳﺌﻠﺔ ﻟﻠﻤﻨﺎﻗﺸﺔ‬

:B# –< q |_l >D,'  ` # =


> $  gD −1
|(DU › . 2% >D,'  ` −
|:* +f* % >D,'  ` −’
|MFG = €,$ gD  `' >D, ©4P −\
|> $ ‡<' ,5ƒPf € ©4P −

|  ~{ ©4P |T FA@ HF 2  :  !a, B ,2GF# >   S ' &.
W#R −2

:!a, B "P' 6 SF " # ©4P −3


|SF 8 5ƒPf −
|+ M
F  −’
|SF 8 2A š xc =Z  z{ œ.G −\

-97-
:…i! ) HE
) }7 :1j
|@4 −
|=
> $  −’
dœ ; 82 -  J r ,? 0 12 L!) 7<‚ :2j

dG(7   ,  G(7  „+ 7<‚ −& :3j


|=
> $ W# Å4 > : A@ ‡@ −’

d- ? 0 12 }"Q& .) G& 7<‚ :4j

: 2S >¡7
 ?=)X :8<& :5j
Myy9 yy ,yyG_ ' !ayy, Byy , Fyy yyGF# =yy @4yy yyGF# x ,@4yy yyKP _”yy
x"“ S: By [yl' ,||||||||||||||||||| ,||||||||||||||||| ,||||||||||||||||| ,||||||||||||||||||R
|T $ Y<

d [7   ') 1pP G(7   0[7 G ‰G :6j

dv ‚ / $< ?32`G 3& :)  0 1! l& ‹¬ :Q :7j

$ [ €`Q 7<‚ dE p ‰N)  ‰


 ?& 0  1 ;67 $ [& " >4+ 9 ‹B2 :8j
d67B 

dVE[ -  67B  .) ‰1!7B T ,? 0 12 67 ?BK& 7<‚ :9j

-98-
‫‪ñ‡yìÛa‬‬

‫‪gjÓ¹]ÜéÛ’i‬‬
‫…‬
‫‪ê×}]‚Ö]äféi†iæ‬‬ ‫‪M‬‬
‫‪M‬‬
‫‪M‬‬
‫‪M‬‬
‫‪M‬‬
‫‪M‬‬
‫‪ZÒa‡çþa‬‬ ‫•‬
‫ﻳﺘﻮﻗﻊ ﻣﻦ ﺍﻟﻄﺎﻟﺐ ﺑﻌﺪ ﺍﻻﻧﺘﻬﺎﺀ ﻣﻦ ﺩﺭﺍﺳﺔ ﻫﺬﻩ ﺍﻟﻮﺣﺪﺓ ﺃﻥ ﻳﺼﺒﺢ ﻗﺎﺩﺭﺍﹰ ﻋﻠﻰ ﺃﻥ‪:‬‬
‫‪ u1‬ﻳﺘﻌﺮﻑ ﺍﻟﻨﻮﺍﺣﻲ ﺍﻟﻔﻨﻴﺔ ﻭﺍﻹﺩﺍﺭﻳﺔ ﰲ ﺗﺼﻤﻴﻢ ﺍﳌﻜﺘﺐ‪:‬‬
‫ﺃ‪ u‬ﻳﺘﻌﺮﻑ ﺃﳘﻴﺔ ﺍﻟﺘﺼﻤﻴﻢ ﻟﻠﻤﻜﺘﺐ ﻭﺍﳌﺒﺎﺩﺉ ﺍﻟﻌﺎﻣﺔ ﻟﻠﺘﺼﻤﻴﻢ ﻭﻣﺎ ﻳ‪‬ﺮﺍﻋﻰ ﻓﻴﻬﺎ‪.‬‬
‫ﺏ‪ u‬ﻭﺍﳊﺎﺟﺔ ﺇﱃ ﺇﻋﺎﺩﺓ ﺗﺼﻤﻴﻢ ﺍﳌﻜﺘﺐ‪.‬‬
‫‪ u2‬ﻳﺘﻌﺮﻑ ﻋﻤﻠﻴﺔ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ ﻟﻠﻤﻜﺘﺐ| ﻭﺗﻄﻮﻳﺮﻩ‪:‬‬
‫ﺃ‪ u‬ﻳﺸﺎﺭﻙ ﰲ ﻋﻤﻠﻴﺔ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ ﻟﻠﻤﻜﺘﺐ‪.‬‬
‫ﺏ‪ u‬ﻳﺴﺎﻫﻢ ﰲ ﺍﻟﺘﺨﻄﻴﻂ ﻹﻋﺎﺩﺓ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ ﻟﻠﻤﻜﺎﺗﺐ| ﻭﺗﻄﻮﻳﺮﻫﺎ‪.‬‬

‫‪-99-‬‬
:‫ﻣﻘﺪﻣﺔ‬
+%UP €-c SwF (
Fb x )- ,  My  Fby@ y  +"K y
^Fy
(
.0 2  
[l' , .0 Sƒ9 W#  MK ( FG X Fby x y#@ , 
W# SF ( FG X Fb x "_ ||pMh' FK
FA W# [l dq„' 2 ‡G
.M¢ €
,MGF# 8  P„FD ' w@ x'U M9 [{@' ˜ . 
—' 39' ‡/&.
' !"y y- dy9.
!aZA ' SF + •nPc SM 8 q” ( FG X Fb x "_ ||ž"# :Pc 39 8 M {'
|FK
W# d_ —@ '  .@ .' ,S4  c   Y<' ( FG -
-

!"#Q 
? ‡t@ ^F = TFG  A R ‚# ‹c (
Fb@ L"yf .y'
TPP +4a A R + {@' w*   ] 
.MK@' 2P fc ,‡/&.
:Pc 39 y‰
b )t A ' _- .M& [l ŽP By xy_' |y/ xyP@ yA 
~{y ^Fy y9
|#":f ' PP 39 ' ' +:* Ohc ‰ (
'
. 
—' 39 W# ÅŸ ~dq„ 2 (y FG ’ {yX YyA 
ŽMy
.yX x yA 
~{y vy'
V
B# @ ,‡G
.M¢ 3' ,SF >a•' >A™ 3 p4a# ‡<' ,yM  ‡y<' ,‡y/&.FG
|/ +an ' +/G
'  –q$ ' ( FG GK
.X

Zknؾa@áîà—m@@1M4
:‫ ﺍﳌﻘﺼﻮﺩ ﺑﺘﺼﻤﻴﻢ ﺍﳌﻜﺘﺐ‬1u1u4
34 . Fb  2P®9 ||7 
n?A ' TL (
'R FK FG ibe
7 
> @  x S4
SM S U@ ( )- ,+ 
' –q$ Fb M' ,FK FG z  K  >.y“ Wy# + 
|Y .# x'' #«@ ž"# •nPc W# ‡/&.
#' ,29' SF dA
:…SG $ 0 8 2 }7! v ` 

 .<)& "!"‘ $ 272 > '() ‰2 -  [+ Br ' :Q $ 0 8 2 l&"
d":8 G B  }74  , “ 7) ') ,> :K   ’u 'B(

:‫ ﺃﳘﻴﺔ ﺍﻟﺘﺼﻤﻴﻢ ﺍﳌﻜﺘﱯ‬2u1u4


‡/&.
- d9.' ,(
- B €.b /Af ' ,SF dA W# dyq„ 2y x 8 Wny
|(
B#  -  9 B ` >D#c' “ '

-101-
:…S  +  I -Q ,$ 0 8 2 "+ “7) $m -   5 7  >D lxp ,v ` 
|34.
+ # |
|/G  + # |’
|/&. + #f |\
|-
+ # |
|#":f ' PP + #f |~
|4a,$ ' @$ + #f |'

:‫ ﺃﻫﺪﺍﻑ ﺗﺼﻤﻴﻢ ﺍﳌﻜﺘﺐ‬3u1u4


:…S 9 $ 0 8 2 }"Q& JhN2
|B  - Æ4 ‹c FK
8 (
' ,( FG -
-
!aZA |
|FK
8   + -.G 34 .
Sƒ9 , |’
|‡: 
+a d,„ B * ' ,‡/&.
W#  6 ' @4 GF# ‡< |\
|‡/&.
‡@ !bf SA' 9_ d9. |
:¤o d9. Y% B# [l' ,(  S_ 8' S _ FK
8 ‡/&.FG /  -  d9. |~
V 0 ' %
|# V ( FG 9  P d9. -
|‡: 
' ‡/&.FG A
.M d9. -
|* L 8 T 'v R = .ž   ' ,>U L 8 •a ?9 d9. -
|2: , B ' (
S,  B > .A ,>“.ƒ 3  -
- '  tbG A  ± _' “  d9. :
+ `Mn ' –yq$@ L"yf -
|rc ||š”
' 
+ 
' +fo , ' ,].GX 8 ‡/&.

:‫ ﻣﺒﺎﺩﺉ ﺗﺼﻤﻴﻢ ﺍﳌﻜﺘﺐ‬4u1u4


Fb G  A  D, 3“. Mc   = # . ' d
:= (y
Fby Ny xc
(  S  x   h B F' ||Fb { 8   '  / S . #  W#' ,yX (y

|(
{ ‰ L. = !"#$ ' &. ' 01 29'& (A  Fb D,
:…i! ) $ 0 8 2 •) 0Q& .)
,2 l 7 
U S4 K  ]A W# -
3y•.' ,-y
-y
By €.by /yAf |
,“ $ .¨ <' ,7 
S,  CDE' ,7 
S y' ,7y 
]yA +/y0 . y<'
|Pb GF# SM'

-102-
|“ $ .¨ <' ,° $ Y@D 8 Gw +fo 3“' |’
| X 'KG (n' ,dZ ' S G@4 = ' :Fb P' |\
|( FG L MK
‡< |
½ S U@ A ' +  œ |~
|_
|=D >.ƒ B /Af |'
| 6
d} >“ L eA |•
|G,  +fbf SA' d9. |—
|DF  + 
' –q$ + -' L eA 8 3A. |5
|=
SF ? Fa
  ?p |z
:o  `
Y< S: B ;SG S U@' ~k@ SF !P |œ
|!"#$ •nPc 8 #« -
|+  
' g '$ x 9 B SG -
|!bf SA' ‹c :* SG -
|+1 !"#'  B d_ # B# > ZAf -
|M  ‡/&.
œ !"- B SG -
|w* 
+ `Mn ' +fo L eA .MA -
|4 
'  6 .MA |!
|SF 8 0.b1 ' « d9. |L
|+  34 . W#  8 .M |x
|m Mƒ@ B 4 !"#$@ D
+  3“' |]
|S,
B ’@ .MFX@ 4a + l +  3“' |O
|DA. 34 . 8 `_
 +1 + -' 3“' |
|>“.ƒ ' Žnƒ –< +fs Le = +  !`# |
V
| .MFX B# @ (I ? +  3“' |g
|01 (
B x  4 * |
|- ' x  8 x': . B{ ‡/&.
# B * |¾
|FGA D@ ‡/&.
(  ( |+
|!" ‡/&.
- d9. |–
|G
' * +:-f #f ‡@ {,$ |Ç

-103-
?E2) 0 8 2 X ]X >4+ -"52 -  @# ) :j
Fb 8 K  #   D, 3ƒ x .D (  ' FK  S_ B =# S .# # œ y
G@ S: B' ,[yl ‹c y:* ^y# "yG_ ' ,+ . yA –ayq ' ‡ yA Sy_ y ' .by@ (y

(
0,' ,(
Fb 8 K  y# .y# =y S .y ~{y By' , dyZ
+:y-f
:¤„  ,F
|SF + > :c 8 dZ – -c |
|+  m@ 8 ‡G ‡/&.
# dZ |’
|( FG * -
/_ L# |\
|(
8 : +  L eA |
|FK FG : K   @ |~
|D
SF KP W# › > :c |'
|¯* Fb B ‡/&.
{ |•
|!"#$ •nPc 8 d,„ |—
|(
8 SF# +@0c ' – .- O.4' |5
|: 7  ‹c !Pf |z

:‫ ﺑﻌﺾ ﺍﻟﻨﻤﺎﺫﺝ ﻣﻦ ﺍﻟﺘﺼﺎﻣﻴﻢ ﺍﳌﻜﺘﺒﻴﺔ‬5u1u4


d- [=  $Zr H4% d&
d"/ 9 G& H4% d~

V1T š‚8%
"/ 9 G& H4% ‰!

-104-
d>?7@ A 52 H4% dš

V2T š‚8%
L \  & – >?7@ A 52 H4% ‹p $ 0 8 2 ‰!

dNZ :/ H4% d

V3T š‚8%
"/ 9 G& H4% + NZ :/ H4% ‹p $ 0 8 2 ‰!

-105-
ZknØàÜÛ@ïÜ‚a‡Ûa@kîmTÛa@@2M4
:‫ ﺍﳌﻘﺼﻮﺩ ﺑﺎﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ ﻟﻠﻤﻜﺘﺐ‬1-2-4
,( FG H,  (I ¤„ ,FK
8 + y Ly Fby ' ,(y
Fby yGF# y@
+-
' M4 . <' ,SF@ G
+ `Mn ' ,
+GF (  2a, B z{ '
’ {X MK
Y< ‰ { S_' ||d}' B`e Y% ' ,SF Y% y y<' ,My/  =y
B@` ,' ,
+GF ' ,GF M4 . W# !" 3•.' , .
Y9 .MA' ,(y FG
|||>aF '
0“/5) ,0“; Et ,0E2) ,  '() $ 272T :3%iG $8N OK"  $ 2P  }7!Ÿ v ` 
dV0‡ [+  [[ >)N ><7‘ ><7/ "
2 H"C - 

:‫ ﺃﳘﻴﺔ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ ﻟﻠﻤﻜﺘﺐ‬2-2-4


V
|ƒ M9 3 = FK
' ( FG Vf9 
V v ,( FG X ' ›tby H, y (yI xc
:o 5  8 ( FG H,  (I  Wn'
|
!"#Q SM ' ›
Y9 x"“ |
|@4 '  6 .MA |’
|“ $ -
B A
/Af x"“ |\
|G,  +fbf .MA |
|
+ `Mn ' –qQ Sƒ9$ !"Af x"“ |~
|‡
‡/&.
' !"G W# .  —' ' Sƒ9 - x"“ |'
| '` ' B@` € X ODPf d9. |•

:‫ ﺃﻫﺪﺍﻑ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ‬3-2-4


:¤„  ||M< ‹c ( FG H,  (I 7 x (Ÿ = AA$  $ B
•nPc Y£ "@ Y .# x' M  ‹c   B F )t@ |!9' SMA =  SF# Y9 ‡y„ |
|^4'' /G_' M: S4„@' G#/@ SF
|=
SF 8 x$ ' «  Y< |’
|M9 >“.ƒ ' Žnƒ ’} (GD Vf"# x.A " B{  9Q Fa B_ d9. |\

-106-
\Pc Y< ‰ /&. L FG -  B > .A ( FG yG  +My:.@ L `yf |
|`F' a = 
q” =  / +fn
B [l d}' ,?9 ' ,.M ' ,  ' ,9  P d9.' ‡„ |~
|=
SF ?@ W#
|­ G,  +fb ‡„ W# SF |'
|FK
' (
.:' FA i… "9 , '` ' B@` € X ODPf . |•

:‫ ﻣﺒﺎﺩﺉ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ‬4-2-4


|SF Y9  |
|!/  6  |’
|K-a
' _* -  |\
|S4$ /G  ' ,-
B €.b /Af  |
|+ `Mn 3“'  |~
|+/G
B `,' ,
+f'DG (I  |'
|. 
—' ' >f.  |•
| X T P R >“  |—
| X .M  |5
|P'
 |z
|x• .  |œ

:‫ ﻓﻮﺍﺋﺪ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ‬5-2-4


V
:o  ./ 2a, B Yt' |4 ' V
- V
"wA ,( FG TX R H,  (I 
· 
|!"#$ •nPc 8 ^4. ' MX ' /G  iG !a, B b4f `` |
|/ `` |’
|!/  6 |\
|
+ `Mn ' ,–qQ Sw$ !"Af |
|G,  +fbf 3« |~
|Sƒ9 .  —' Y< |'
|v ' >“   m/E |•

-107-
:‫ ﺃﻧﻮﺍﻉ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ ﻟﻠﻤﻜﺎﺗﺐ‬6-2-4
V
:M  ,  # .P ( FG H,  (I {,„ 4 )-
:‰ 2S ‰+ G ; 8! , 74% E@ .) OK"  $2 $ 272 −&
B{  9$ ' ,‰U !"#„@ L. = + `Mn 3Fk )- :> $5/ $ 2P  -
|- ' (  8 ,2@U 5U @ x..
V A ,+fo '  9$ (y y )y- :> N8  $5/ $ 2P  -
+GF SG ‹c 
|

: [[& %& G& ‡ ,>)N 74% E@ .) $28N OK"  $ 2P  −~
|zG H,  (I -
|(
TR K  -
|5U  O“' (t@ (I -
|T³'I  Ç.  R Zb
(
-
k !&– $ 2P  .) % €`Q
:-Q ,V] "/  9 E[ - T $2 %iG 1N) −o
|-./
(
-
|01 (
-
|T01 (
' -./
(
 ` ‡@ 3Fk = R DGe
(
-
|&. (- (
O .P -
|Mš (- (
O .P -

:> N
Y/ 5P MFK ,M£ =  ./ ' ,2' ,H,  (I   x„@   yh yk' T1
|H,  (I  ±A$ ž Y£  ,M @ "9
z > @c B [ F "@' ,( FG (I KP M9 W# ’ 
z``# œ#A {y x "y_
V
|a 29 SFA z{ (
8 H,  (I GF# 8 [_ U > q
/ >a_' (  ,+fbf (  ,L v (  SwR L# (  S  x®y9 ,y_„@' T2
L•a H,  (I ž |rc |||01 (
m@' , +y1 (y  ' ,-y '
V
z{ (I FK  S ' ,01 ' . * +"K
8 (
ƒ' |MDUP (A  z{ '
|MP ' MDUP (A 

-108-
:‫ﺗﺪﺭﻳﺒﺎﺕ ﻋﻤﻠﻴﺔ‬
+"K FG (
O .P B # 8 H,  (I B O .P W# ’ 
3GD x (:' {y' T1
|SF g.A 8 'n

|( FG H,  (I B \l"  m .0 \ ,®@ ’ 
L. T2
|¾ G 3ƒ…' ,SF 3FŸ T3

:‫ﺍﳌﻘﺼﻮﺩ ﺑﺎﻟﺘﺨﻄﻴﻂ ﻹﻋﺎﺩﺓ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ ﻟﻠﻤﻜﺘﺐ‬


! & ,$2 $272 / d84+ 9 & $ 9 @ OK"  $ 2P  ‰5  BK ' Q
k v ‚ ,E 272
: 2S >D# s"/ 1p
|SF +F_' L.n- 8 dZ ' ,SF + > :c 8 dZ |
|* L4$ 8 iG ' 3A. |’
|
L4$ m@ [< |\
|L4$ -  •c ' 9“c |
| : +qq ' +fs 9“c |~
: 2S ) ["G A Bh  X & ,$8N OK"  $ 2P  A BC 0^
- ' Ä +:' xc CDe c ' 
R H,  (yI CyDe@ L.y =y yMX y< |
|T(
(I CDe GF@ 8  L"f ˜ B{  9$
U4
@ ,( FG H,  (I D, W# /Ge
+  8 ‡.?
9 . W# !.b* |’
|p-IF@ {,$ ' M
d
i… "9 g/ ‹c M !.0.G ;FK
8 G +  3 D1 : y .y y$ ' |\
|( FG H,  (I #c ' ,(IG CDe  # p#  (Ÿ =
:( FG H,  (I #c D, BFƒ x (Ÿ' |
|FK
S  7- ' ,   ' ,4 S   @ -
+GD  -
|-FG '$ +DDeFG . -
|\l"  !" A -
|-
B !" ' ‡/&.
'  9$ +GD < -
Y%
8 ( x (Ÿ = 
+ `Mn ' –yq$ 3yFX yAA$ + -.y y< -
|#. 

|[l d}' , >“ B_' ,ž 5P' ,@M  5  < -
x* 8 {,„ )t@ ,01 (
8 Le 4 = `: .* ' Sy0 ./ B_y y< -
|d}' |||SF Y9

-109-
:‫ ﻫﻲ‬..‫ﻭﻣﻦ ﺃﻫﻢ ﺍﻷﻣﻮﺭ ﺍﻟﱵ ﳚﺐ ﺃﻥ ﻳﺘﻀﻤﻨﻬﺎ ﺍﻟﺘﺨﻄﻴﻂ ﻹﻋﺎﺩﺓ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ ﻟﻠﻤﻜﺘﺐ‬
:s7K >G $ (= d&
‡9D a  B F f )- – :'`' q' 4a# = €,$ + y@ (y
y4a# x$'
x FK
' ( FG H,  (I CDE  # @ f [{ ,,o D@ PAf x' SF
V
!.b* ‰ [l' ,M @ DA. V
' ,+  ' L4$ 34 . B 4 (
3y4. x.y 
' L4Q 
+1 y9_ y' ,!byf y#­' .MyA' ,žy' +.yG
Wy#
|€,$ + 
|FK
8 €,$ + @ (
4a# ›“. T1−4R S U '

$

X
>
š%
lørŠÖ]
) 
l]†Ò„¹]

lø‰]†¹]

†è…^ÏjÖ]

tƒ^ÛßÖ]

l^éÞ]ˆé¹]

íÚ^ÃÖ]l^ÎøÃÖ] X
 
JJJJ^â4Ææ ‹!5 

X
7p

V 1 −4T :n
84+ 9 s7K >G $ (=

-110-
:$8N OK"  $ 2P  9 > '()  K d~
x®9 MI CDe #c  # ' '$ D1 8 M' L4$ ' +  34. y,  y#
MK = FK  C 1  #c [l 8 "@ ,FK
M = K  Y % A  (GD $
7 F@R /Ge
+  B SF Y9 SG< > :c L`G "_ ,my Mƒy@ +  y4a#
>aF B ‡G
.MFX ' FK
' ( FG  @ M' , c S_ SF# yn-' y%
|T '` '

:‫ﺍﺧﺘﻴﺎﺭ ﻣﻮﺍﻗﻊ ﺍﻹﺩﺍﺭﺍﺕ‬


V FK
' (
8 +  34 . , €Ÿ
−:¤¬ 9'
SM =_ FK
' ( FG j S,
’4 6 3 FA@ = :;  LU< > |
|€,$ +  B# >“.ƒ 3
' .MA' #«@ Mc !.0. '` ' ‡: FG
S,  ' ž"# C = +  'n 34 . , (Ÿ )- :G B27 > |’
V
4 '„@ ' @ = +  [{_' +  
' +.G
' +P ! ‹c \< ' ,
|Pb ' \P c' ,x•e
' +IU
c :Sw 'n M4 . x.  x (Ÿ SF 8
+  3FX +1 @ L 7- CA. 3y4. 8 x.y  x Sƒy/' :>)"r ;<7) |\
V
.MX Sy4„@' #«y@ 3yFnG py, z”y' ,y¢ M y y4 x. y FK y
8 €y,$
|u/* ' +/G
4 :[l !w ,  '
V
r  +fs Sw nn“ –< +  ' +fs Le =y =y' :?o  LU< > |
V
\£ = €,$ +  B# @ 3“. , '` MG#  = +  [{_' ,#yD '
|ž"# 8 `_I S: B >'ž ‹c M/&.
B F f = r  }' x•ye
' #ƒy Gy B_y Swy :© 5  7E4 >‚ > |~
|MGF# % (@ FA@ /KP MG# K9t

)t@ ,‡/&.
_' B
@ 01 (
34 . , z '‘ B )- :{r $2 |'
Mc !.0. '`G B F f )t@' ,‡A'™
W# >A™  6c yGF# 3y4 .
~{y SMy
V
|2 (
' d  (  x.  x 7#  "_ , 6

-111-
:‫ﺍﳊﻮﺍﺳﺐ ﰲ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ‬
H,  (I 8 M4 . <' M  = 
+ `Mn €-c (A .* v x (Ÿ :kD&
|( FG
:   A  O.“. . : %u
k
,( FG H,  (IG CDe #c' CDe GF# 8 (A .tG 
Ž vy L eyA
V
Ž @' SGt
‡@ v' V a#/
"M V (GD {y' ,\l" y By y# Fby' yA !ay, By
:T b,@'R 9   ’ 
W#' |( FG -I
G,  +I .D (A .*
:lN/7) -Q ,OK"  $ 2P  9 [  Y)q  :8 :/7) −&
|+P 3¢ G- -
|SGt G- -
MK = T( FG G G,  +I R (A .* LyKP By dy,$ G-y
-
|( FG H,  (IG (A
\l.F  , ' ,’.A* hh W#

:l% -Q ,OK"  $ 2PN [  ‹7B  −~


:F ,‹7B  .) ‰% ]X 0512Ÿ -Q :‰5   >+ 2 1!7 •
|T+aM %R (A .tG =  ibe % -
|+aMG (A.t
Fb % -
: 2S % ]X 0512
Ÿ ?+  >+ 2 1!7 •
|H,  (I Fb ^š”
ŽPv -
|H,  (I +4a (A.t
CDe -
|( FG H,  (I ' SG< % -

:‫ﺑﻌﺾ ﺍﻟﺘﻄﻮﺭﺍﺕ ﺍﳊﺪﻳﺜﺔ ﰲ ﺍﻟﺘﺮﺗﻴﺐ ﺍﻟﺪﺍﺧﻠﻲ ﻟﻠﻤﻜﺘﺐ‬


B #. b Œ„@ •š' |(
‡@ @ {: `: .- v =' ,v!7 N NG1  :{
 H"h[ |
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‫‪ñ‡yìÛa‬‬

‫]‪íÚ‡øÖ]l]ˆéãrjÖ]æl÷û‬‬
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‫‪ZÒa‡çþa‬‬ ‫•‬
‫ﻳﺘﻮﻗﻊ ﻣﻦ ﺍﻟﻄﺎﻟﺐ ﺑﻌﺪ ﺍﻻﻧﺘﻬﺎﺀ ﻣﻦ ﺩﺭﺍﺳﺔ ﻫﺬﻩ ﺍﻟﻮﺣﺪﺓ ﺃﻥ ﻳﺼﺒﺢ ﻗﺎﺩﺭﺍﹰ ﻋﻠﻰ ﺃﻥ‪:‬‬
‫‪ u1‬ﻳﺘﻌﺮﻑ ﺍﻵﻻﺕ ﻭﺍﻟﺘﺠﻬﻴﺰﺍﺕ ﺍﳌﻜﺘﺒﻴﺔ ﻭﺗﻄﻮﺭﻫﺎ‪.‬‬
‫‪ −‬ﻳﺘﻌﺮﻑ ﺃﳘﻴﺔ ﺍﻵﻻﺕ ﻭﺍﻟﺘﺠﻬﻴﺰﺍﺕ ﺍﳌﻜﺘﺒﻴﺔ ﻭﻃﺮﻕ ﺍﺧﺘﻴﺎﺭﻫﺎ‪.‬‬
‫‪ −‬ﻳﺘﻌﺮﻑ ﺃﻧﻮﺍﻉ ﺍﻵﻻﺕ ﻭﺍﻟﺘﺠﻬﻴﺰﺍﺕ ﺍﳌﻜﺘﺒﻴﺔ ﺍﳊﺪﻳﺜﺔ‪.‬‬
‫‪ u2‬ﻳﺘﻌﺮﻑ ﺃﳘﻴﺔ ﺍﳌﻜﺘﺒﺔ ﺍﻟﻼﺯﻣﺔ ﻹﳒﺎﺯ ﺍﻷﻋﻤﺎﻝ ﺍﳌﻜﺘﺒﻴﺔ‪.‬‬
‫‪ −‬ﻳﺘﻌﺮﻑ ﺃﳘﻴﺔ ﻭﺗﻄﺒﻴﻘﺎﺕ ﻣﻜﻨﻨﺔ ﺍﳌﻜﺘﺐ‪.‬‬
‫‪ −‬ﻳﺬﻛﺮ ﻣﻜﻨﻨﺔ ﺍﳌﻜﺘﺐ ﺑﺈﻳﺼﺎﻝ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ‪.‬‬
‫‪ u3‬ﻳﻘﻮﻡ ﺑﺎﻟﺘﻄﺒﻴﻖ ﺑﻜﻔﺎﺀﺓ ﻋﻠﻰ ﺍﻷﺟﻬﺰﺓ ﺍﳌﻜﺘﺒﻴﺔ ﺍﳊﺪﻳﺜﺔ‪.‬‬

‫‪-115-‬‬
ZbçŠìİmë@òîjnؾa@pa@îèvnÛaë@püŁa@@1M5
:‫ ﺃﳘﻴﺔ ﺍﻵﻻﺕ ﻭﺍﻟﺘﺠﻬﻴﺰﺍﺕ ﺍﳌﻜﺘﺒﻴﺔ ﻭﺍﳊﺎﺟﺔ ﺇﻟﻴﻬﺎ‬1u1u5
+ `Mn ' +fo 2 9. ¹  >/ @ 
2/&' +"MF@ L. x 3D f (
y&. xc
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M/&' B x P "_ = ' ,y*  y4' 8 y
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S U@ ‡be
‹c MF' MGn' M/ by' My.' +.yG
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+ y lyEf'  y  y/G  Sy4„@' By  ^y4'
|4' #«@ &. ~{ •nPc S: B (
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w- + ' `M:' +fs B SF   . * ^4.y 8 )y* (y
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B ,o m x ‡- 8 ,SZU@ x.. B
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:‫ ﻣﺰﺍﻳﺎ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻷﺩﻭﺍﺕ ﻭﺍﻵﻻﺕ ﻭﺍﻷﺟﻬﺰﺓ ﰲ ﺍﻷﻋﻤﺎﻝ ﺍﳌﻜﺘﺒﻴﺔ‬2u1u5


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|Mc :* ' , .D' ,
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ZHòr퇨aë@òí‡îÜÔnÛaI@òîjnؾa@pa@îèvnÛaë@püŁa@Êaìãc@@2M5
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n* (- ,.

d '

-123-
Accounting Machines :‫ ﺍﻵﻻﺕ ﺍﳊﺎﺳﺒﺔ ﻭﺍﶈﺎﺳﺒﻴﺔ‬5u2u5
!"#' AtFG AA$ N
@ ‡FG .P.  x (y
=y/&. my@ SyF# y% =#y
B dw @ L 2  =# !"#$ ~{ S_ x =D By' dy}' T3y ' > ;y R Y.y ' œ. y
"9' ||#­' 4@ 2GF# •nPc 8 ~#A' 24' B 9.A A* ¬ 2"A x' @* +yGF
:+fo ~{ O .P m@ H
—D ' 3FX R 3@ $ +GF@ L. =' :' T+GF# 3y@ R 39 'y + l yA* yo |
|TF ' ’‘ '
|T@M_R +GF# 3@ $ + l A* o |’
,3yy@ $ +yyGFG yyAt
!"yy#$ yy9 @ L.yy' ,yyn* dZyy0 .Dyy
yyA* yyo |\
|rc |||Ž  ' L4 $ u/- _ l' ,3@I ' ,+" }.G '
|d ./ @  A* o |
9 @ L.' ,. Uy_' ,( 'y  y MyG# (_y :Ty9 [y ysR yA- ys |~
|@* +GF

:‫ ﺁﻟﺔ ﺍﻟﺘﺴﺠﻴﻞ ﻭﺍﻹﻣﻼﺀ‬6u2u5


8 @ @ LG 0/ 2D Œ$ 6
>a By# Sny ' >ay +fs d y Sƒy/'
)- ,A.
+ š”
' +#":f 8 M •v' |Gn
d} +f* 8 0,' ,(A

`M:' ,@.
' #.D

@ S0$ P 
M#"A  q ,o Wy# y y Sy_ ' y
Sny
| ¥ ! h„@' Z0$ q dZb n*@ + 0 7- .D q ,O .P Sn

:‫ ﺁﻻﺕ ﻭﺃﺟﻬﺰﺓ ﺍﻻﺗﺼﺎﻻﺕ ﰲ ﺍﳌﻜﺘﺐ‬7u2u5


B# = }' ||w_ ' ‡beh ‡@ %e
' !bf SM z{ ' :T° $ R z x./G •M: |
|
€,  O'9' ,» >`: 29' ,H,  !ba •M: .' :TG.t R L._IyPf •yM: |’
||#/ `M:$ ' » •MX ‡@ !bf GF# ›/ ;  • 29' ,‡/&.
(  8
x #/ `M:$ 3D f " @ ,#/ `M:$ 3Fn@ Sb x » •MX { 3Dy'
|C9 » •MX 3 fc Sb
|L4$ ‡@ !bf `M:' ›/
+-. |\

-124-
2' ,!"#$ ' LM
SM ;3« ' ’.
!bf , z”' :Tj GG R j G •M: |
|ž •Mn@ C' , dZ0 _ s
|Gn
db A !A  :+4v •M: |~
V
|-f 2A  W# ¤„ A' :TSF_/ R j_/ •M: |'
B 2.£ '    + l x•. /,' ,n* dZ0 T!.Ft
R ! .X x./G (yP: ‹c |•
,' ^PIP , 29' .b ' SA !A c' (%e GF# SMA .D' dw_ Ž y@
!'  0' , b
+_; MG# j9  +/0 . 2y' , y O .yP 2y' ¤.by vy
|.M@' 3FX
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|^PIP
,¹ >tP 3¢ 3 ‡G0 .
!"#$ !: ' ‡ % .FG GG: +, z” !bf `M: 3y¢'
|
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+fbf + h' , ZG LKP' ,v (  5.De@ D ='

:‫ ﺃﺩﻭﺍﺕ ﺍﳊﻔﻆ ﻭﺍﻟﻔﻬﺮﺳﺔ‬8u2u5


|2G# ! z{ O.“.
B# `_ +P@ BFƒ = +4D |
|+MA' |’
|+/G
 % W# 3“. = +a |\
|¦@ W# ' #.D M9 B F @q' bG 4 =' ,bG
+4D |
|( ' |~
|.9 ' * B `1 |'
|Y* “ B `, |•
|L,$ |—
|] M/ |5
|A ž +.A u/- B `, |z
|+/G
SP +@# |œ
:E+) 7<`% ,[7E
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# 9 )"h5 "5 > £G $%@ ]X
|+  
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-125-
|+  
GZ s |’
|+  
ac s |\
x'' ,29 SA z{ ^4. j/P 8 ‡DP ‡@ SA SP W# SyF ys =y' :IyPvG ys |
|g ' SP ‹c :-

:‫ ﺁﻻﺕ ﻭﺃﺩﻭﺍﺕ ﺍﺳﺘﻼﻡ ﻭﺗﺼﺪﻳﺮ ﺍﻟﱪﻳﺪ‬9u2u5


|g '$ =% s |
|+/GZ
›9 s |’
|+/GZ
!/4c +fs |\
|3@ .D 3“' s |
|L,$ |~
|d}' ||| w* P. 
+fo |'

:‫ﺃﺟﺐ ﻋﻦ ﺍﻷﺳﺌﻠﺔ ﺍﻵﺗﻴﺔ‬


|_l ?A  ~{ 8 MG# ^9 =   +fo O .P # _ −1
|
.b s B# –< −2
|
+fbf `M: O .P  _l −3

‫ﲤﺎﺭﻳﻦ ﻋﻤﻠﻴﺔ‬

V
' Ln-$ +A _l 3 ,M@%' A0, A1, A2, A3, A4 /G¡ Lyn-„@ y4 ' 3y¢ −1
|T+ IFG
' ©P@R g .G
:YD' U −2
A  8 MG#   = 
+ `Mn ' +fo O .yP 3y¢ ‡y@ 
Uy −
|TMFG  c FK  ’4 8 ' ,(  M 8 9.
R
:‡@ 
S4 B .b s W# YD −’
|o SZU + .D, W# G −
| M
a ' B$ # .4 W# G −

-126-
Zòîjnؾa@ÞbàÇþa@Œb−⁄@òߌýÛa@òääؾa@òîàçc@@3M5
:‫ ﺃﳘﻴﺔ ﺗﻄﺒﻴﻘﺎﺕ ﻣﻜﻨﻨﺔ ﺍﳌﻜﺘﺐ‬1u3u5
‫ ﻣﺎﺫﺍ ﻧﻌﲏ ﲟﻜﻨﻨﺔ ﺍﳌﻜﺘﺐ‬u
GyyeF@ !"yy#$ +"K y Gyy¡ 8 ,z  (yy
‹c wyy* + `yyMn ' +fo !yy,c xc
  +A”
' t -a
' x dD +A”'  F ' # ` ' # b '  n +fn

MX ' /G  SG' 
!"#$ •nPc #­ 8 # = ' d}' |||1 +A”
' y
'
|r |||4' tt0 + 4' nP W# !.b* ' SF + .D, K ' > $ 8
V
.b +fs' Ç Af +fs'   +fo :Sw @yA ~y_l y y `yM:$ ' +fo ~{y By'
|d}' |||+/G
B `,' P'I  +@* ' j G •M:' G9' 
'
B !a, M eA Oh = ' y y  + l' wy* + `yMn ' +fo O .yP ‹c 9y“c
:M  _{P' ||‡“

|’.A* •M: −

|j_/ •M: −
|T^PIP R +.G
 h −
|T||| =
¦ •M: ,.h  ,I :'v R Sw ‚ ' F ¦ `M: −
|TP Af R =.ƒ ›A
•M: −

|’.A* •Mn@ tG


' TeA  R @D s −

-127-
d  W#  ' , - . 4 .G ‡M:. W#' 3« .b@ L. = ' :4./
.b ys −
|x .$@ .b ' ,L'`@ dZb '
|4 F4 .b s −

V
(Automatically) G SZU = ' (Machines) B
@ 7F 
`M:$ ' +fo ~{ Sy_'
`F
p .0' « ' P$ p_-' ,>@M @ MG0. @ ,o  • W# CZƒy Yy% By#
|³Pc M: S4„@' ­' 4' FK  .b@ 
!"#$ •nPc' Lšc 8 ˜” = &. '
|T(
 F@R 7F (
‹c TB
R `M:$ [G !,c'
:ΠG $ ++) !72 WmX .8! 3%xp v ` 
V SF = w* `M:$ ' +fo L eA ='R
`n  ^P_ = .  ' !"#$ •nPc 8  l
V
|TLKP' 4@' /G_ S4' ^4' S4' M: S4„@'  9$ DA .@ @A

:‫ ﺃﳘﻴﺔ ﻣﻜﻨﻨﺔ ﺍﳌﻜﺘﺐ‬2u3u5


‹c 
!,c (@ +"K
M< =  `
B  !a, By (y
 y  y yn
:M  _{P' ||M 
|(
8 SF :Pc • |
|> $ 8 >/  Y< |’
|+/  8 b4f ' 9. |\
|n ' )t |
|p .0' FK
`_ |~
B d}' ||
`M:$ ' +fo [G W# SF M F B{  9Q =y/&. ibye |'
| `

:‫ ﺗﻄﺒﻴﻘﺎﺕ ﻣﻜﻨﻨﺔ ﺍﳌﻜﺘﺐ‬3u3u5


:!a, B (
  +D `_I
|w* `M:Q T 
R U
|
| `M:$ [G W# TYD R HF (  |’

-128-
V G
T2/&'R 2 M
2A  !a, B 2GF# +: '' LM •nPc Wy# ’ y
/yA =y '
x_ 
:M ' ||MG# `_I =Z  = '  F
`M:$ O .P $ + {@' – SF g.A 8 "y ' M#.yP
|Tj_/ •M: – T^PIP R +.G
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:…i!  p ;E@ vN $ ++) >1 B2 0Q& +Q 7<`%
:‫ ﺍﻟﺘﻄﺒﻴﻖ ﻋﻠﻰ )ﻣﻜﻨﻨﺔ( ﺟﻬﺎﺯ ﺍﳊﺎﺳﻮﺏ‬:‫ﺃﻭﻻﹰ‬
V
C' #.h' V
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V
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%y
V
S_ 29' ^@ S_ 8  V
9. 0 7- r |||p#­' p_- Cy“' B/y dyA 4 y'
|ieh
’.A* •M: B# G   / {, 4   
S_ 8' , {y  bybE 8 ’ y
Sy'
V
GF# Y% 4 2P 7- ,GZU 2Z' 2@' 2KP' 2tG' 2/&'' 2/ B#' Ty.F  R
jA' !' X SF#' +P [G X' +P m !, y# y4' ,•yMX {y Wy#
N ¤
2A  !a, B [l' ,•MX By +Py \ y,c SyA'' gy%' +Py # .y4
V
{ W# D' V
9  `A' ,T* R Pw   ' ‹'$   8 ’.A* +D' ’.A*
| 2A  + . A' !.b9 8 •MX
:¯ _{P ,’.A* W# YD 9 BF“' –   –  `Aa B ' −’
:!w
SA W# M ' ,(
c ! 8  GF# +D ’.AtG x •
|‡ 
' ‡   FKP − |>aF +G% X' !,c −
|d}' ||+
' .:$ FKP − |x'`e
FKP −
 # #f ‡@ {,” x (Ÿ = ' ’.yA* •yM: +/y0 . y ‹c yh (yŸ "y_ •
:H  +/0 .
~{ B' ,2 6 ' ~ ,  # ' •MX W# YD
|hU n-' O.P − |L$ -.G O.P −
|hU +_ − |2#­' Ž
O.P −
|+.b +_ − |(RAM) _ { n- −
|(Gb  A −
|(DVD) ' (CD-ROM) %.Zƒ
 4$ N 4 #­ −
|T’.@a R !.Ft
' z ’.A* •M: 8 [l'

-129-
:(‫ ﺍﻟﺘﻄﺒﻴﻖ ﻋﻠﻰ ﺷﺒﻜﺔ ﺍﳌﻌﻠﻮﻣﺎﺕ )ﺍﻹﻧﺘﺮﻧﺖ‬:‫ﺛﺎﻧﻴﺎﹰ‬
:Ž%P% . c  
x'F B{ ' Me
' +"K
B dw  * x6 Swyš ^PIyP  yh ^ty0 )y-
V
3 .0.
(A .* B A '  h =' ,+.G
! 8 ƒ' +.G
W# !.by* 8 MyG#
V
+/G' .b  Sw /G¡ ! h„@' +.G
B a V x`E' ,¹ >tP 3¢ 8 #•.
' Mƒy@
"_
9t0' :.. ' L.G# B 9
(P .: Sy_ SFUy =y' ,_yt
.by ' +.yA ' .by
+GF@  tG # +f._.'@' A  ^PIP  U' ||d}' ’' 9‚' y c !"y#'
||+.G
+F_' +.G
SP
:M  ,+1 B  ^PIP L'
(www) A . 
  U , −
(E-Mail) x'I  v , −
FTP +/G
SP , −
V
|^PIP e ^ _ "G_ MG# Sb< x B F = ' ||+1 B d}'
G' ,^PIP ,' +@ W# z.£ C@ ’.A- •M: . ^PIP W# YDG L`yG y Sy_'
|r ||| 2wt@  
O.“.
A ' T)t R !., .D,

:‰G"8N V PZ)T O8 $@ ?BX


|29a, ' =FG# O.“. B# )t −
:Sw  =  U A , ' ’  Sy @ y, ³'Iy c y@ x . y# (E-Mail) SyF# −
(Hotmail-yahoo-google...)

:‫ﺍﻟﺘﻄﺒﻴﻖ ﻋﻠﻰ ﺟﻬﺎﺯ )ﺍﻟﻨﺎﺳﻮﺥ( ﺍﻟﻔﺎﻛﺲ‬


S0$ Y% .0 !A  Le' ,S' SA =@M_ •M: .' :WEˆ . c   −
Vf h {,„ 4 =  .
B d}' T||| + .U
' , { d ' ,SyA_R @.y
Yyq.G
|r ||| b- +P ' +DDe
' .b_ 
S0/ SP P ®@ €,$ `M:$ m@ B# Ç.yA  •yF' ,yž •yMn@ Ç.yA  xIy'
V j G DA .@ MGP B F = ,yA
!A  •a 
' ,M£ = #« W# 'a# ,aw

-130-
/ž +

.: BF“ !A  /G  x. ' ||2q -' •MX #.P W# Fy' ,2y@ yA
|ehQ ' +"K FG
| c FK  ’4 8 ' − 9. xc − FG A”
S,  •MX U ' −’
:WERN O8  ‹ B  −\
: + .D1 O@ •MX SZU 
V
 A ~•M: ›/@ L. ||2yc Tyq. R yA !yA c  y
xy
@ =y/ž !byf y −1
|A !Af
|•MX 8 , x  8 M  .0 !A c  
Tq. R A − SA
•MX SZU 3“. −2
- ' 4 [l gZ 4'||G
MX ‹c S0$ Y% .0 S 9 !A  —/ SZUy −3
|C9
|GF Lšc _” Zb  •MX \… −4
+  # W# žA c  )- , #  %$  .9 rP # !A c j_y/ •yMX By F f −5
| /  q' ' A z !A c 8 (}  S_ 8 2GZU #®@ [l'


Nh 3;@& |2 M<
 WEˆ {

:‫ ﻣﻜﻨﻨﺔ ﺍﳌﻜﺘﺐ ﻭﺗﺪﻋﻴﻢ ﺗﻄﺒﻴﻘﺎﺕ ﺍﳌﻜﻨﻨﺔ‬4u3u5


(
‰ '` = .D
' w* `yM:$ y' ,My' (y
 y  Wy# ^9y x y@
B (
  +D #@ yp x xo (yŸ 2yP®9 ||)y- ³'Iy c (y  ‹c 2.y<' z 
:!a,
:Π< -Q  >1 B2 E N $2P! -  ) I =D :kD&
|tGb
8 (  # ' (
S,  w* `M:$ ' +f¬ (A
x
< |
| `M:$ [G SZU bbe
+a@  ' @M  +a0. |’

-131-
C@G #
`M:$ 9.' 
 + U ' Gt
+fbf  h 3 `yM:$ [yG Cy@ |\
|T||| x./G `M: – +#•.
' +f.t
– S0. `M:R
| `M:$ [G  ' Pb > :c |
|MG# (I = .?
' .D
`M:$ ' +fo [G L eA d' 5';@  3“' |~
|d}'  M
a ' B$ + .D, ’A |'

>E) 0œ5<X ,‰G" :( .) V;E@.T ++ vN2 I V>1 B T O8  $!"  :k %u
:=K .) v ‚  &
|w* 
`M:$ [G T+D ' GD ‡@ FGR  
' U
|
,FG A”
S,  TA "
' jFG@R w* `M:$ SZU W# ‡@ 
(  :YyD |’
|A” ' FK  ’4$ • ( '
|A "
> q 
a ' BQ e
+ '$ ' , M
a ' B$ + .D, —6 |\

34.R FK
8 ' FG A”
S,  B S” _ z„@ T’ y
R ] y
PyA : N)
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:‫ﺃﺟﺐ ﻋﻦ ﺍﻷﺳﺌﻠﺔ ﺍﻵﺗﻴﺔ‬
:¤„  # −1
|(
  −
|j_/ •M: −’
|=.ƒ ›A
•M: −\
|# L ^P_ 0, ,1 ' :P +"K FG  @ (
   _l −2
?•MX { , 8 MG# F = +/0 .
 =  ,’.A- •M: [ 6  # −3
?T^PIP R +.G
 h B# 29 "# b,@ (_ −4

‫ﲤﺎﺭﻳﻦ ﻭﺃﻧﺸﻄﺔ ﻋﻤﻠﻴﺔ‬


:T1R HF# (: ' >D#c −1
+.G
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Sy  œIUy HyF# (y: '
:] [l' ||T^PIP R
|+.G
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|’ 
A 2G# Sn' T)t O.“.R SF g ' 3Fk −
:T2R HF# (: ' >D#c −2
|[{ A
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| b* 8 SF ¦' −
:‡@ FG U4 '  .- G?A >D#c −3
:!a, B MG# ^Gb- = /Af € B#
|(
  +D MG# (I = .$ W# Oa%f −
V  z{ – HF (  – YD B −
|w* `M:$ ' +fo W# a9

-133-
ZòíŠa†⁄a@pbßìÜȾa@Þb—ígë@knؾa@òääØß@@4M5
V   +.G
!bc 8 B9 = (
 y  x$'
!a, B [l' ,w* FG K G 9'
8  :..  ' y  + l yP'I  +yA* yFKP' wy* `yM:$ ' +fo L eyA
, ' ,:Pc ' A¥'  c !"# B /Gye
My ' yp c 2y@ L.y y •ynP' +"K y

|!
' MX ' ^4. d9.' !"#$ [G K  ‰ ||d}'
Mt“.' MGG< 7 F@ ,MX' +P !A 8 L ' B `M:$ ~{ 2@ L. y !ay, By'
• @c' +.A ' G €.G +9.U_' @- +9.U_'  c + y4' SyA ' Yyq. SyF#'
-f €, +.G 3 M' M9 S $ (GDy "y@ ' ,dy}' yA ž ! yh$ ' .by
M: ,c q B' Mc :*  # M#:IA ' Œ`, ‹c 9“c , +.G ‹c $ yŒ 8 MG.y<'
|­' 4' FK  .b@
|‡ 
‹c M•.' ||| L.A ' +9.U  ' !' X ' Yq. [G B r  B d_ y# SyF# {y_'
+.G
!bc {_' |Œ`, {_' +an ' ’.A* 8 + Gn
' +/G
8 r  ' Yq. uy/-'
|M: ,' FK
S,  /Ge
+fbf `M: Y% B# +.G d9.' T‹c' BR
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+"K ' FK
‡@' ,' `M:' FK
‡y@' , y9$ ' FK y
‡y@' ,yM ‡yG
' FK y
R
/A' SF + >' +#":f # B /e {_' |MG# +K-a
> @c' TM G y: ,
||| ‡'”

V ttb +  lE B  =P0 B F
:aw ¶ = 4 +.G
‹c !.0. ‰ { Sy_'
K ' =- Ž'I ' xa# ' # 8' x•e
K ' + "wAf ' +y
' +IUy
x„Uy@
|r ||| ‡/&.
x.?h' S  SA'
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Zknؾa@òääØß@åÇ@wnäm@]Ûa@pýØ“¾a@@5M5
+ dZ # œ  x®9 ,1 ' :P +"K
G¡ 8 +  ‹c (
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:+a U
~{ B' ||SF ’t0 W#' ,(
8 ‡G W#' ,(
W# q” x B F
Eˆ) 
< NZ H
½
|€, x' (  ‹c !Pf ' 3A. ' ,(
Fb #c − 
Z .b@ (
S h dZ 1
|29 x.G 2G# #
|w* +  3 SG # + M ’_ − |/&. +: ' 8 dZ 2
| `M:$ [G L eA W# T‡G R z; ‚  S„ −
|FK FG =/&. G 8 ‡beFG /&. O/ − >.yy“ 8 @yy /yy&. >yyZc 3
|  )t
;FK FG .  P `
8 "yA +/ y 8 y0, . y@ 3y“' − MyyGD =yy "yyA +/ y  4
+yy yy•' ,Pbyy ' œayy ’yy- ' ,+fo [yyG > ;yy |w* +fo > 6
|‡G”
‡/&.

| `M:$ ' +fo [G )t -f'  A  3“' − +fo ~{yyyyy )yyyyy< ' 5
: S_ > 4f ;FK FG .  P `FG T%- R  . @ 3“' − | FA@ `M:$ '
|:..  '   ¹# 8
!D#$ —a0 ;FK
j/P 8 `M:$ P0 H# Sy„ ' − yyy“# `yyyM:$ ' +fo ~{yyy 6
| `M:Q  ./ |SF B# 4. ' SDG
|FK
\ , B `M:$ P0 ± M 3 4 −
| `M:$ [G  ' Pb > :c −
|(
S,  X .X W# . − :Swyyy +a Uyyy
Byyy dyyy}' 7
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yyyy•' ,>“.ƒyyyy
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Stabler TA@ R j@  −1
Bancher T 1 R e  −2
Corrector .t
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Machine s −4
Tools + ' −5
Typewriter   o −6
Electric Typewriter @M    o −7
Automatic Typewriter o   o −8
Maintenance   o P0 −9
Duplicating machine r  s −10
Copiers .b +fs −11
Digital – photo F4 .b s −12
Accounting Machines At
' A* +fo −13
Reccorder and Dictating Machines >a ' Sn +fs −14
Filing and Indexing Equipment ] M/ ' u/* + '' `M: −15
Filing cabinets u/* B `, −16
Shelves .9 −17
Stamp Franking Machines 3@ .D , s −18
Stamp affixing Machines 3@ .D Yb s −19
Telephone x./G •M: −20
Intercom /ž +

TG.<R •M: −21
Mobile ! .X Ä!.Ft
ž •M: −22
Talex (Teletex) j G •M: −23
Telegram 4@ −24
The office Automation (
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Electronic office ³'I  (
−26

-136-
Computer ’.A* −27
Inputs +a,
−28
Data +a,
+D −29
Output +:e
−30
System LKP −31
Process’s +GF −32
Information +.G −33
Instructions +"G −34
Programming (Software) ’.A* +@ −35
Fax (Faxmaily) Tj_/ R Ç.A  −36
The Internet T^PIP R +.G
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Electronic Mail (E-mail) ³'I c @ −38
Voice Mail (V-mail) ¤.b v −39

-137-
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S Af s −’ !bf `M:' +fs O .P B −2
d ./ @_ s −\   o O .P B −3
j G •M: − .b ' r  `M:' +fs O .P B −4
@M  @  s −~ r  +fs O .P B −5

-138-
:V!; NR% \N GT  2S U!"#   ;E@ >DS ?[& 7<‚ :6j
|j_/ −6 |.b s −1
|x./G •M: −7 |^PIP −2
|u/* B `, −8 |@M    o −3
|³'I  v −9 |’.A* −4
|4@ −10 |(
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-139-

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