Date Salesforce Topics

Salesforce Basics

Leads and Opportunities

Sales Cloud
Service Cloud
Marketing Cloud
App Exchange

Accounts and Contacts

Leads and Opportunities

Reports and Dashboards

Cases and KBAs

Chats, Emails, Reports and Dashboards user

configuration

a. Security and Data Access

b. Object Customizations (Standard and Custome
Objects)
c. Getting Your Organization Ready for Users /
Organizational Setup (Global UI)
d. Setting Up and Managing Users / Salesforce User
Setup

a. Chatter and Contracts

b. Products, Quotes and Pricebooks.
c. Workflows and Approval Process
Admin Configurations
Modules to be Covered in Trailblazer Status Resource
Salesforce user basics
Salesforce user tour
Trailhead basics
Leads and Opportunities for lightning experience

Sales cloud basics

Get started with sales cloud
Discover sales cloud
Service cloud basics
Service cloud quick look
Get started with servicecloud for lightning experience
Get to know marketing cloud
Marketing cloud basics
Marketing cloud setup

Get Started with Accounts and Contacts

Understand Account and Contact Relationships
Accounts & Contacts for Salesforce Classic
Leads and Opportunities for lightning experience

Create a report and dashboard

Create Reports and Dashboards for Sales and Marketing Managers

Create a Process for Managing Support Cases

Knowledge Basics for Lightning Experience
Manage Cases Using Articles

Web Chat Basics

Einstein Bots Basics
Build an Einstein Bot
Email Creation and Sending
Reports and Dashboards for Lightning Experience

Admin Beginner

Chatter for Lightning Experience

Products, Quotes and Contracts
Manage Products, Prices, Quotes and Orders
Build a Approval Process
Security Basics
Data Security
User Authentication
Identity Basics
Prepare Your Salesforce Org for Users
Customize a Salesforce Object
User Management
Data Modeling
Custom Objects: Quick Look