Master of Business Administration

Cover Sheet

Student Information

Full Name ZAY YAR PHYO Grade / Marks

Email address phyo.zayyar@gmail.com

Module Information

Module Name Organizational Behavior (ORG-501)

Intake February intake

Lecturer Name Dr.Su Hlaing Oo

Mark 20

Submission Date 14.09.2022

Word Count 1375

Instructions to Students

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 Submit your assignment on time.
 Use Times New Roman font, size 12, line spacing 1.5 and Margin 1.00 inches
 Word Count must be between 1,500-2,000 Words, excluding cover page, references
section and appendixes.
 This case study answer must be your own work. You are required to acknowledge
any use of the published and unpublished works of others. Use proper referencing
system by providing in-text citations and reference list.
 Do take note that plagiarism is a serious academic offence.
 Your assignment should be checked with plagiarism-checking application,
available at the school. Submit the results along with your assignment.

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Characteristics of People and Jobs

Choose a job you are very familiar with—a job you currently have, a job you used to have, or the
job of a close family member or friend. Or the job could be one you have been able to observe
closely during your interaction with an organization as a customer, client, or patient. For the job
of your choosing, respond to the following items.

1. Describe the job, including all the tasks that the jobholder must perform.

Answer:

I am working as a Finance Manager at hotel life. My whole career was in the hotel
industry when I graduated. Most of the positions are related to the finance department. Current,
my job tasks are the following points.
 Prepare yearly and Quarterly reports of the Myanmar Investment Committee.
 Prepare Yearly SAS tax report to cooperate with Internal Audit Firm.
 Complies with internal control recommendations from Apple Tree Group and External
PwC audit Firm
 Prepare a quarterly report for International Finance Corporation.
 Conduct with International Finance Corporation needed report.
 Prepare a Budget report yearly.
 Lead year-end system closing with the Operation team.
 Issue new and revised policies and Procedures as required.
 Review all reconciliation reports of Revenue, Cash and Bank, Food and Beverage,
Minibar, Chemical, Guest amenities, Guest supplies, Cleaning supplies, Spa, and Staff
canteen.
 Check all System reports of Trial Balance, Profit and Loss, and Financial Position.
 Prepare P & L Comparative report, Financial Position report, Cash Flow report, and
Aging Report with Excel sheet to Managing Director and Apple Tree group by ensuring
delivery deadlines.
 Prepare Financial Analysis Report for Apple Tree group.
 Prepare Management reports for General Manager and Managing Director.
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  Check compliance of Finance Manager Checklist.
 Prepare a three-month cash forecast and send it to Group CFO.
 Schedule and arrange orders to suppliers with Cash forecast report for inventory required
by the hotel.
 Review the personal income tax report.
2. Choose two of the Big Five personality traits you think would have the most impact on the

jobholder’s feelings, thoughts, attitudes, and behaviors. Explain why you think these traits might

be particularly important for understanding the jobholder’s reactions.

Answer:

I learned the five big personality models (CANOE) are following. 

 Conscientiousness
Conscientiousness is a trait that is generally related to awareness. Conscientious persons are well
arranged, establish discipline, and can strategy their period very well. They are known as perfect
team workers and hard-working workers.
 Agreeableness
Agreeableness is a personality trait that defines a person's aptitude to put others' wants before
their particular. Being imagined and discovering pleasure in helping others and working with
people who need more help is a specific strength of highly agreeable individuals.
 Neuroticism
Neuroticism is a trait that describes a person's level of emotional constancy. It is frequently well-
defined as an evil character trait concerning negative emotions, humble self-regulation
(powerlessness to manage urges), worry in dealing with stress, a sturdy reaction to supposed
pressures, and the leaning to complain.
 Openness to Experience
Openness to Experience is a characteristic that describes a person who is related to developing
creativity and flexibility to change.
 Extroversion

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Extroversion is a trait that describes a person who is related to sales and marketing performance.
A personality trait or style is considered a favorite for direction to be attractive socially with
others.
Of the five prominent personalities, a finance manager's personality should relate to extroversion
and openness to experience. Regarding this position, high extroversion people can lead the
department and share the idea to be attractive to department people. On the other hand, high
openness to Experience can increase creativity and flexibility to change and develop departments
and organizations. 

3. Which of the jobholder’s behaviors are primarily determined by the situation and not
personality?

Answer:
The Finance Manager jobholder should have the following behaviors.
 Recognized knowledge of financial analysis and strategy
The Finance Manager has to analyze what kind of revenue is possibly our business’s primary
source of cash, produce worth incomes consistently, and how to make operative efficiency,
capital efficiency, solvency, and liquidity.   
 
 Outstanding verbal and written communication and demonstration skills
Effective communication is progressively essential for finance professionals in present-day
companies. Fixing active listening, expressing my audience, and giving attention to nonverbal
cues can support my progress in my ability to link successfully and believably.
 Detailed knowledge of financial reporting standards, tax regulations, and industry law
The finance manager has to know detailed financial reporting standards and the tax regulations
of local and international firms and well experience in industry law.
 Care to detail
The finance manager has an outstanding level of proficiency, excellent attention to detail in debit
and credit nature, and a readiness to work with others and respect their views.

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  Interpersonal skills
Finance Managers work with many other persons or teams to decide on financial problems.
Therefore, they may manage activities or tasks and their aptitude for working effortlessly with
other departments and people.
 Cooperation skills
Finance managers are working with colleagues is a probable daily responsibility, so it can be
main to know how to be a good team player. Cooperation skills often involve teamwork on
projects and the distribution of ideas in cluster meetings. 

4. What cognitive abilities and physical abilities must the jobholder possess?

Answer:
The Finance Manager jobholder should have the following cognitive abilities and
physical 
abilities.
 Continued attention
Continued attention benefits my effort on a single task for an extended period. At work, this skill
agrees that I stay absorbed and motivated to continue a particular task until I complete it.
Continued attention supports me to fight to move on to other jobs and, in its place, effort toward
long-term goals.
 Separated attention
Sometimes I need to have my attention in many places, and separated attention benefits me retain
information while positively completing two or more tasks at a similar time. For example, I
could be finalizing my current tasks while also finishing the research stages for my following
tasks. Separated attention supports me complete today’s work without forgetting the ideas I have
for next week’s task.
 Continuing memory
Continuing memory agrees me to recall evidence from the past. For example, this skill may
support me remember the main points of last week’s meeting, and it may also help me remember

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the associate’s name that I well-read three years ago. Continuing memory also benefits me in
recalling past work training and relating it to current responsibilities.
 Processing speed
This cognitive skill supports me in speedily and exactly accomplishment work. For example, if I
have a great processing speed, my head can more quickly understand the evidence and apply it to
positive jobs. In addition, I can quickly classify my organization’s required activities with high
processing speed by suggesting solutions. 
 Attention to my physical health
Keeping my physical health can progress my physical skills. Intake of plenty of water, eating a
well-adjusted diet, and receiving at least seven hours of sleep every day can advance my
attention-related skills and benefit me achieve better in my work. Enough sleep can also
significantly progress my memory skills, as sleep supports my brain sorting complete and supply
memories. And then, I should eat good food for my health.

5. How can an organization train job holders to raise levels of these abilities?

Answer:

Training develops and improves the organism's mental or physical faculties through
instruction or practice. So, Training has to need every level of the organism. For example,
organizations train following preparations for finance managers to raise levels of their abilities.

 Technical or Technology Training

Technical or Technology Training is a type of Training meant to teach the employee the
technological aspects of the job. For example, a finance department might include showing how
to use the accounting system and related analysis software of Power BI software and advanced
excel function.
 Quality Training
The hotel industry, such as International Organization for Standardization (ISO), measures
quality based on several metrics. ISO has developed the quality standard for almost every field

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imaginable, considering product quality and certifying companies in environmental management
quality. The hotel industry should select to offer ISO Training as external online Training,
engaging companies such as QAI to deliver the Training online and in the classroom to
employees.  
 Skills Training
This type of training includes the proficiencies needed to achieve the job. Reflect on skills
Training as the things finance managers need to know to achieve the job. Continuously, skills
training is held internally and can include the use of an advisor. 
 Professional Training and Legal Training
Professional training is mandatory to be up to date in one expert field. For example, tax laws
change often, so the finance manager must obtain yearly professional Training on new tax laws.
The penalties could have been stopped if the organization had delivered the proper, to begin
with. Other types of legal Training might contain sexual harassment law training and
discrimination law training. 
 Team Training
As a team-building workout, this is an example of team training. Team training aims to progress
mutual respect among team members, allowing them to get to know each other and enabling
relationship building. Team training is a procedure that authorizes teams to advance decision-
making, problem-solving, and team-development skills to accomplish business results. The
benefits of team training are improving communication and making the workplace more
enjoyable.

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