Bruekast at hiamecnt

Walting| queps art

tomed due te Variabiluty"
demand 3 mins (sen ncu ti me ) Theugh the ceclyee trmt < anival rate,
Co mins)
ATM
queus wil be tormed if theutit
two
vasjabiuty in any ef the
where does vaviabili ty come fom ?
Demand s1de Rondom arivals, product mlx, qualty of mlx
Supply iae: Random poutina tma, suapl vmwok, utup tmei, openaatov
tov

absentt, mle breakdown mainlenantt

In this case, vaiabilty b due to
ddn ancd Sicl
vandom arnival of austomers, time pent on tabe, oden

Cooking,sem counta Supply side

The add1esable market we have ,wvhttt yowr cuttomeru

Calbng popculation
-

We may auume it to be inftnite Cno islas9)

Come fovm
4 the cast usualy
ale asumed to be random, uhich u
Anivals servie
that
seves The
called as
Stxvice witl be
Anything that y povding
is asumed to be and n.
provide a
binommal, poisso
discete

u n i f o m , exponential, notmal
andom vaniable tpts
Continuous
(olutol btian)

P o p

callnkne
u l

ne: Arni vas

a h o n b n e ) o e e .

waing une
Cerna
C u u s t o m e u

Length
preces boundary

havie of astivals/depazturs

cuntil svived
and walt
queue
Join the
úne

Balking: tfuking
k join time
bne afte7Some
Kene ng: leavung

oOoo oo o
cust|h

cstlhr
, Ws

the wll
rate, othesuhs e,
aueue
SEAVIL

avival
7are
K
A
We agsume that
never be seed
can

infnely lrng and

 in the cutem (waitrng to be dend)
s aVe
mge ne of tuustomerts
cust omes in the wait1ng une

W Axg time a cutomeY spends

tn the system (uaitim igtbeng
beino
+
etved)
tn ine
tme a
uutomer spe nds uating
Avq
Mean av7ival rate

Mean sevlee ate

in a muh Senve queue

senvevs
lo ef

queue
Fov instaunte
A in ths Cast, we siu
12 od
qutus beng formed Dhe
to
vasiabi Uty of A
mean avrval vate
10

5
43 50

rocess capacity s u
Demand
Flow ate mmn demand, preas dapauity ?
(R)
minA j

Utilization,s : flow ate

s fo7 serves
Capacity

have differert serveu with difterent capaetres say , 4 ,s "

But twe
otiaation,f ,+,+
M, tM,t

The poecesim ate

) proujsing time u
Total tume spent fime pent waiti ngt procesi ng time
Ws
 in t ntoY
s the t o t a l no.eceustomers in System at any point in t

(7)
trtrtl time spent in system flaw time Ith vuuppet tim
ds
I Rx R1 flow rabe

a s S A M e
that Axa
We

CStV

Va
utbzati m
( variabr Uty
arival imes m ean

coefhcient f v a r a t n
of inter-
Ca SeTvice times

Cs
aival ttmis
mean inteY -

Sa SD of ar Val time

Toeduee qurur lenqth, Or e d uce

the
Seruvce
time
sestent, zeduce
ber
you can incre se num
etr, 1 standa rdiza tron
appointments
avals of cutomer by giving
vaabiity of
in
Sesvlct m e s
as to reduuce vavabiuty
so

utomer amal.
seies of events after
seats

Dink+poymint Dining
cechng em
60 seelbatch
4 mins

x60 25-9 sec/cust

5 Sec/cust cyele time
4 seelaut
5/ f all y seats are full

25

34 Seeftust
5 tUS =

agscume

in ndeo) f
we
seen
all the time Cas
But 44 seats ae not ful =65./
table,
ut+lization i 6/4
avg Occupying a
abateh n
4x6O 39 8 Sec /ceut
Neu ycle time wil be
YYo 65

ing
So Pay 39.S Se
34 Sec

utlaatiom, Cocking becomes ous botllneck

at atleast 65 /
CUe epezate to botleneck. { o Sce

leneck y ole time ccmesponds

Ctheruise din1ng
would be bo
an
houn S
uustomers we can senve n
sout botleneck, then mar no.of

60 x 6o sta 90 custonees h
St means, ou seviceC vate,
90 ctust lh
beloo,
en

om ex hibit e : no ef anvials cf tustome 9

Saturday Sunday weekday

35
45 HE 37
33 29
35
9
6 5
3
51
GO

a7
H7
35
6

a6 38
23
HE
26

3 3 61S 30 769
Mean pe 41.769
30 mins

61: 538 CAival ate pe r à A)

Mean pet h 83 538 67 230

Std dev a0-554

1 5623
15 851 Cb
lets w
contider takemway orcx

(a) let take ctway, orders 5 cust[hr

9353 cuut[h» 88 5 Cust[hr
: 83 53 t5
cuustthr o cust [ h
Same cales

su0.92 7 L 58.01

bemme 5X
que ue length
-S
So, I92 tomey ae taneli ng n 4 ueue

Fmow,A s e95 then wil be 178 cutomeu in queue

The quetu knqth u not divect uy propottromal to utrluratm, but espone ntiae

1th same
chan ge in S, the ehange in l
disfecent at and b (expnental)
 is A56 mms
walting imt, Wa in (a)

(h 39 33 mins

119 33 minN s 15)

Thewa bi na time expone nD a l y inepeasng f no of amval ase in eseostd

magnally and thus can 't p*tfes inegtaiing A ant hinting daily cudomer

6153 cust[h» (oraidr ing

But fov Cveek day f : 665 cust/h
10 and S dt 90 cust/hr

0733 S 0.738 or A 71 5

lg3-0p7
Same 09 cust 4
W 257
calts

88 mins
Wa

Heoe the quue Lenqth/ waiing mauginally in t easng and not

btme is also
So, the twnu
Thas is explained in qvaph diuplayed psevousty:
exponentrally trsn (
lou utalixa
i to alcept take auway ovders at
out for organ)ahon
low )weekdays cnd not atcept takeaway
duu'ng
whenA
vauey be

kends

senMce vate iie A,u follow peisson

Let us astume that arival vate
serMe time
adval ttme and
Then 4 implus
that trte
istaibution
tion
tral dsstabu
tolleus cxp onen
and std dy : U hu
hus
mean A
For eypenen ttal dbshsbutn,

Coeffacent of aviabon sD/mcan

and hus
1 vasiabilty paut of L i l be 1
Thus Ca C=

What & 6ptmal level of service

ptmal tenvMu luel can't jusb
The

be based m cest bet it depends

Ratrons
Xa Servi Ce n the posth oning ot ergahi

waitint

rl o Sevice
 ICtcl Sering HN can be at this oint As the ve
unl be dn
ela tronshp managests, waiting ttme tu lou nlso the ddco
cutomeons thernsell es
pertd by 0SeLey mony
a Rusal banks whee ne ef sertves is lou high wastng tin.

Sevitt cests not paid by uutomeu as they ant

For unch usua ly ttatants hav b e t senvce

d a
dinne Fo carte t
butet, vaviability a nduted
you've fiwed men au
u .

tustemery dont ocder difegent things)youi servie time a Cen

Censt
Alse ttme gap Smalle
vasia bibty u low fov tuuneh 1
compaed td
Se,4 you want tw tun mound yeuu tades, you heed to make t

vasiability of aujval q senit qates an oweT fed menu ly

buffet b beneftead

But fev dinner the vanability high as u nted to s v

t
(
uhat yeu cutrmes ask for queue length t ) you see lesenuta
tuin around ovvau to compenscute you' cha»ge yo wr customey na
which gBen in the case as wel that dinnesy ors
tzwice