Republic of the Philippines

Region VI Western Visayas

Department of Education
Division of Bacolod City
ALANGILAN NATIONAL HIGH SCHOOL
Purok 10 Brgy. Alangilan, Bacolod City
1st QUARTER EXAMINATION
CONTACT CENTER SERVICES NCII
I. MATCHING TYPE
Direction: Match the entrepreneurial competencies in column A with their meaning in column B.
Write the letter of the correct answer on the blank before each number.

A B
_____1. Creative a. makes wide decisions towards the set objectives
_____2. Profit-oriented b. strategic thinking and setting of goals
_____3. Disciplined c. trusting in one’s ability
_____4. Sound decision maker d. adaptable to change
_____5. Possess people skills e. Innovates to have an edge over other competitors
_____6. Excellent Planner f. solid dedication
_____7. Confident g. skillful in record keeping
_____8. Hardworking h. always sticks to the plan
_____9. Ability to accept change I. work diligently
_____10. Creative j. effective and efficient communication skills and
relates well to people
II. MODIFIED TRUE OR FALSE
Direction: Write TRUE if the statement is correct and change the underline word into correct
word/phrase if FALSE.

11. OPPORTUNITIES are those factors that provide possibilities for a business to expand and
make more profits.
12. JOHARI’S WINDOW is a managerial tool to assess environment. This gathers important
information, which in turn is used in strategic planning.
13. INNOVATION refers to a process of making a new product to be sold by a business or
enterprise to its customers.
14. TAGLINE is a marketing practice of creating name, symbol or designs that identifies and
differentiates products/ services from other products/services.
15. NEEDS are luxuries advantages and desires that every individual considers beyond necessity.
16. The factor or consideration presented by a seller as the reason that one product or service is
different from and better than that of the competition is called UNIQUE SELLING PLAN.
17. In PRODUCT DEVELOPMENT stage the needs of the target market are identified, reviewed
and evaluated.
18. TAGLINE is a meaningful and unforgettable statement that captures the essence of the brand.
19. WANTS are the things that people cannot live without in a society.
20. BUSINESS IDEA is generated by examining the goods and services sold in the community.

III. MULTIPLE CHOICE

Direction: Read and understand the following questions. Write the letter of the correct answer on
the blank before each number.

21. The introduction of something new in your product or service is called _____________.
a. Branding b. Innovation c. Creativity d. Product development
22. The following are the ways on how to discover your Unique selling proposition except one:
a. Use empathy b. discover customer’s genuine reason c. identify the problem
23. It is generated by examining the goods and services sold in the community.
A. business creation B. business concept C. business pricing D. business idea
24. It is a process of making new products which will be sold to the customers.
A. product analysis B. product development C. product conceptualization D. product implementation
27. These are luxuries, advantages and desires that every individual considers beyond necessary.
A. wants B. requirements C. desires D. needs
28. It is a factor or consideration presented by a seller as the reason that a product or service is different from
and better than that of the competition.
A. unique selling plan B. unique pricing policy C. unique selling proposition D. finding value-added
29. A stage in which the needs of the target market are identified, reviewed, and evaluated.
A. concept development B. project development C. economic analysis D. refine specification
30. It is the introduction of new ideas to make the product and services more attractive and saleable to the
target customers.
A. new idea B. product development C. creativity D. innovation
31. It is a managerial tool used to assess the environment and to gather important information that can be used
for strategic planning.
A. scanning B. WOTS Analysis C. SWOT Analysis D. survey analysis
32. It is creating names, symbol, or designs that identifies and differentiates a product from the other products.
A. product naming B. branding C. unique selling proposition D. tagline
33. It is a meaningful and unforgettable statement that captures the essence of the brand.
A. product naming B. branding C. unique selling proposition D. tagline
34. These are things that people cannot live without.
A. wants B. requirements C. desires D. needs
35. The following are important skills of a successful entrepreneur, except one;
A. Excellent planner B. Possess people skills C. Sound decision maker D. Clumsy
IV. QUESTION AND ANSWER
Direction: Read and Answer the following questions.
36. When can one say that the certain product has a “value?”
________________________________________________________________________________________
37. Does applying creativity to your product or services important? Why?
________________________________________________________________________________________
38. Why entrepreneurial activities are important to social development and economy progress?
________________________________________________________________________________________
IV. SWOT ANALYSIS
Direction: Think of your own business idea and then categorize your observations according to
strengths, weaknesses, opportunities and threats.

STRENGTHS WEAKNESSES

39. 42.

40. 43.

41. 44.
OPPURTUNITIES THREATS

45. 48.

46. 49.

47. 50.

Prepared by: Dirk Dominic O. Llena & Jake N. Casiple