Republic of the Philippines

Province of Ilocos Norte

BRGY. 14, STO.TOMAS, LAOAG CITY

OFFICE OF THE SANGGUNIANG BARANGAY

EXECUTIVE ORDER NO. 21-2018

CREATING THE TASK FORCE IN FORMULATING THE CITIZEN’S CHARTER OF BARANGAY 14 STO.
TOMAS , LAOAG CITY.

WHEREAS, Republic Act 9485, otherwise known as the Anti-Red Tape Act of 2007, its IRR and MC
2008-164, mandate the government agencies and the Local Government Units to set up service standards
to be known as Citizen’s Charter in the form of information billboards to be posted at the main entrance
of the office or at the most conspicuous places, or in the form of materials written in English, Filipino or in
the local dialect;

WHEREAS, the implementation of the Anti-Red Tape Act shall promote, fast, efficient and reliable
service in the barangay;

NOW THEREFORE, I, MARCONI L. MARIANO , Punong Barangay of Barangay14 Sto. Tomas ,

Laoag City, do hereby order:

Section 1. Creation and Composition. There is hereby created a Task Force on Citizen’s Charter of
Ba4rangay 14 Sto. Tomas , Laoag City with the following composition:

Chairman: Felix M. Ayson

Members: Rene F. Carbonell
Marilou L. Paiste
Samuel C. Rabang
Rommel T. Raceli
Marcos S. Miguel
Louise Alejandro A. Luis

Section 2. Duties and Responsibilities.

1. The task force shall determine the transactions or processes which constitute front line services, such
as, but not limited to the following;

a. Barangay Clearance
b. Barangay Certification
c. Taxes
d. Service Fees and Charges
e. Other Fees and Charges
f. Community Tax Certificate
g. Agricultural Support Services
h. Health and Social Welfare Services
i. Infrastructure Facilities
j. Services and Facilities related to hygiene and sanitation, beautification and solid waste
collection
k. Issuance of BPO under the VAWC
 l.
m. Issuance of Certification to File Action under the Katarungang Pambarangay

2. To undertake re-engineering of transaction systems and procedures.

a. Review or assess the existing systems and procedures, if any, and determine whether the
same are compliant with the law
b. Set new standards and procedures in accordance with the Anti-Red Tape Act.

3. Adopt a working schedule to ensure uninterrupted delivery of frontline services.

4. Establish public assistance or complaint desk.

5. If feasible, institute hotline numbers, short messaging services information communication

technology and other mechanism by which the clients may adequately express their complaints,
comments or suggestions and

6. Institute a one-stop or walk-in service counter or special lanes for pregnant women, senior citizen
and persons with disabilities.

Section 3. Adoption and Implementation of the Barangay Citizen’s Charter. To ensure the successful
implementation of the Charter, the Punong Barangay as the Chief Executive and Head of the Task Force
shall:

a. Conduct consultative meetings with the residents, users, beneficiaries for the refinement of
the charter;
b. Initiate the passage of resolution to operationalize the Citizen’s Charter;
c. Formally issue and release the Charter.

Section 4. Accountability of the Punong Barangay. The Punong Barangay shall be primarily
responsible for the implementation of the Anti-Red Tape Act in the barangay and shall be held liable to
the public in rendering fast, efficient and reliable service. In case of failure to comply, appropriate charges
may be filed against the Punong Barangay under existing laws and rules, before the appropriate forum.

Section 5. Fund Source. All Expenses incurred on activities conducted to implement the Anti-Red Tape
Act of 2007 or RA 9485 shall be charged against the regular budget of the barangay.

Section 6. Effectivity. This Executive Order shall take effect immediately.

July 01, 2018, Laoag City, Ilocos Norte.

MARCONI L. MARIANO
Punong Barangay
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