Job Title – CUSTOMS CLEARANCE SUPERVISOR

Introduction
DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an
unrivalled portfolio of logistics services, ranging from national and international parcel
delivery, international express, road, air and ocean transport, to industrial supply chain
management. With its unrivalled presence in developing markets, DHL is decisively
positioned as “THE logistics company for the world”.
DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active
in more than 220 countries and territories worldwide. We connect people and improve their
lives. And we do it by being uncompromisingly customer-centric and delivering excellence
day in and day out. By bringing people together and making life simpler – for our customers,
our employees, our investors, and our society – we help make the world a better place.

Role Descriptor
DHL Express is looking for a Customs Clearance Supervisor to join and lead our team. He/she
will have to look after (on a daily basis) a customs clearance operations team on a rostered shift
basis ensuring that shipments enter and exit the country in accordance with network
procedures and transit time standards.

Role Details
• Role title : Customs Clearance Supervisor
• Corporate/Business : DHL Express
• Department/Function : Operations
• Job family : EXP IN Customs Others
• Reports to : Customs Clearance Manager

Scope of role
• Direct/Indirect reports [year]: Direct Reports: Customs Clearance Broker, Lead Customs
Clearance Agent, Gateway Operations Agents.
• Other relevant dimension: Decisions referred to a higher authority include changes in
structure or personnel and permanent operational changes.

Key Responsibilities
He/she will have to perform the following key activities:
• DHL Customers:

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 o Portray a professional, courteous and helpful attitude in all dealings with internal and
external customers.
o Global Account Customer.
o Contact and confirm for clearance performance.
• Customs Clearance Manager :
o Set up clearance profile
o Bonded shipments monitor by daily basis.
• NCG Manager:
o Set up clearance quantity report.
o Bond age monitoring.
• Customs Authorities:
o Ensure communication and negotiation with customs for trouble case.
• Service providers:
o IT support to provide stable system.
• Trade Van:
o Monitor EDI transmission. Ensure data has been well received and feedback.
• All ICC Staff’s:
o Organize and control the staff’s to achieve yearly target and goal.
o Monitor the COA & BOS to meet RO target.
o Maintain pre-clearance performance.
• Gateway Operations staff at all levels:
o Enable to ensure the shipment’s complete clearance.
• Customers Clearance Operations Supervision:
o Organise appropriate shifts and manning levels to meet business requirements.
o Make decisions directly related to shipment processing.
o Prepare declarations as required and take responsibility for the lodgement of
declarations with the authorities.
o Ensure that the levels of pre-clearance/pre-release of shipments is maximised
o Ensure the timely payment and recording of customs duties / taxes.
o Resolve specific disputes or provide advice on technical issues with customers.
o Ensure that customer databases are developed and maintained.
• Customs Clearance Team Management:
o Ensure that gateway operations agents maintain a professional image to both internal
and external contacts.
o Manage the work of a Customs Clearance team to ensure accurate preparation of
Customs declarations and the timely lodgement of those declarations.
o Review the work of the team incorporating a risk management approach.
o Contribute to team effort to ensure the attainment of both inbound and outbound
shipment clearance, efficiently within clearance performance targets and transit time.

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• Safety and Quality Assurance:
o Ensure safe working practices and environment within the shift.
o Participate in gateway quality policy and initiatives e.g. ISO.
o Develop a high performance service culture within the functional department. Plan,
organize and direct and efficient and effective functional department.
o Consult performance appraisal.
o Manage the allocation of appropriate resources and commitment of staff to the
achievement of Global, Regional and Country objectives and targets.
o Identify training needs and opportunities to develop a highly skilled functional
department.

Skills Required
• Software skills (Word, Excel, PowerPoint, etc.)
• Communication skills (English), spoken and written.

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