INGLÉS: UT 3.

- Orders

In this unit, you are going to study how to deal with orders, manage problems and offer solutions making on-
the-spot decisions. You will also learn how to write a business letter and email, and we will have a look at
business communication vocabulary. Finally, you will listen to telephone conversations about an important
order. (Based on "In Company 3.0" by Macmillan).

1. Expressing the future.

Form of the future

 What is the future simple
tense?
- The Future Simple tense is formed by using the
modal verb will + the bare infinitive (without to) of
the main verb of the sentence, as in, “I will walk to
work.”

· I will help you with that.

· We won't haveto look into the case.

· Will she study medicine in the future?

What is the present

continuous?
- The Present Continuous tense is formed by using
the verb To Be in its correct form and the gerund
of the verb.

· We are trying to concentrate on the main

problems.

· Is it getting hotter these days?

· He isn't thinking of changing his job.

 What is "to be going to"?
- "To be going to" is formed by the verb To Be
plus the gerund of the verb To Go and a to-
infinitive.

- Don't worry. The bomb isn't going to explode.

- Mary is pregnant. She’s going to have a baby.

- Is it going to rain?

Future intentions.
WILL and BE GOING TO for future intentions

“ Will

”
(future simple) is used to express future intentions that are decided at the time of speaking (spontaneous
offers, promises and decisions):

“ Come on, I'll help you with those bags.

(seeing that someone is struggling with their shopping bags)

”
“ Be going to

”
is used to express future intentions that have already been decided before the time of speaking:

“ I can't make it on Saturday. I'm going to help my parents

around the house.

”
(referring to a decision that the speaker has made in the past)
Predictions.
WILL and BE GOING TO for predictions

“ Will

”
(future simple) is used to make predictions that are based on personal judgement, opinion or intuition:

“ I'm sure you'll have a lovely time in Italy.

(opinion)
”
“ Be going to

”
is used to make predictions that are based on present evidence. The predicted event is either very near (and
can be seen) or seems sure to happen:

“ My sister's going to have a baby.

(we can see that she is pregnant)

”
Future plans.

BE GOING TO and present continuous for future plans

“ Be going to

”
refers to future intentions that have been decided but have not been fully planned:

“ We're going to get married.

(referring to a past decision)

”
The present continuous tense refers to fixed future events and emphasises that plans or arrangements have
already been made:

“ We are getting married next month.

(the wedding has already been arranged)

”
 Complete the sentences with WILL / GOING TO / PRESENT
CONTINUOUS

I hope Ben ( recover) from his illness sooner or later.

I can see your luggage is quite heavy. I (take) it.

O.K., you are not free on Thursday. What about Friday night?
(do) anything?

The weather forecast says it (warm up) soon.

Do you need an architect because you (open) a new shop?

We've already booked the tickets. We (leave) at 10:00.

Complete using either GOING TO or WILL.

1. - We've run out of toner for the photocopier.

- Have we? I (order) some more.

2. - What are your plans for the weekend?

- We (visit) some friends in the country. Do you want to

come?

3. - Did you remember to book the hotel?

 - No, I forgot! I (phone) them now.

4. - I'm dying for a cup of coffee.

- All right, I (make) you one now. Do you take sugar?

5. - Why are you working so hard?

- Because I on time today, for a change, and I want to finish

this before I go.

2. Listening.

Telephone conversation about an order.

https://player.easygenerator.com/?source=266061373&v=1.99.71

John Bird phoned back. Complete the conversation.

- Elena Moretti, please?

- Speaking. John?
-Yes. Hello, Elena. I'm just back about your order.

- Yes, it's quite urgent. I hope you can help.

- . I've got in your email. No

problem. We're happy to help.

- That's good. I was about it.

- It should be fine. Can I with anything else?

- No thank you. I hope we get from this customer.

- Yes, of course. Okay, I'll be . Bye for now.

-Goodbye.

Elena called SAG to tell John Bird about the mistake.

https://player.easygenerator.com/?source=266078120&v=1.99.71

What did the speakers say?

Сombine elements from the left column with the elements on the right
 I'll send you a copy of the certificate.

I'll deal with the email straight away.

Complete the conversation.

- Have you got the details of the order from David Holmbrook?

- No, but don't worry, now.

- I tried. There's no answer.

- Well, him an email, then.

- You can't our server is down.

- Never mind. a fax.

- I don't think he has a fax machine.

- Well, in that case, a letter before I leave the office.

- Oh, come on, that'll take far too long.

- So, out to see him.

- Oh, that's a bit expensive ...

 The myth of time management. Complete the sentences.

- There are thousands of books and courses on the market which

are designed to help people be better managers of their time.

- They recommend making "to do" lists, prioritizing and not answering the phone as ways to make us

more time .

- As a result, you can be a very efficient user of your time - disciplined, organized and choosing the

right moment to do vital - yet still feel stressed and overworked.

- One of the recommended techniques is to close your door at certain times, or leave your
to deal with calls.

- I think most people of average can normally see the difference

between activity which is useful and activity which is a waste of time.

- Machine , for example, don't have to worry much about

managing their time because the pace of work is imposed from outside.

- If you are faced with a task which involves creativity or -

solving, how exactly to perform the task may not be clear.

- Above all, it is about having a positive attitude towards your work, combined with reasonable
about how much you can do.

3. Vocabulary.
Dealing with orders.

• The order is behind schedule. El

pedido está retrasado.

• I’m sorry about the delay but there

have been some problems. Siento el
retraso, pero ha habido algunos
problemas.

• How long is it going to take?

¿Cuánto va a tardar?

• I think it should be ready by …

Creo que estará listo para el …

• It shouldn’t take longer than that.

No debería tardar más de eso.

• Will it be on time? ¿Estará a

tiempo?

• The deadline is … La fecha de

entrega es ...

Business communication.

Сombine elements from the left column with the elements on the right

There is a message from Dave Cartwright for you.

There is a mistake for what happened.

I asked him to phone back this afternoon.

I sent you an email in writing last week.

We confirmed the date of the

by courier this afternoon.
meeting

I will send you the packet to your order.

I'd like to apologize about this problem last week.

We are giving top priority in the letter you sent me.

Match the meanings.

Сombine elements from the left column with the elements on the right

behind shedule fecha de entrega

on time Siento el retraso.

 deadline retrasado

I'm sorry about the delay. a tiempo

4. Writing

How to write business letters and emails.

Business letters have quite strict rules when it comes to

layout (format and order). You need to include the
sender’s and the recipient’s addresses and follow some
simple rules:
 • Start with the sender’s address.
You can write it in the top right or left
corner. Don’t include your name or title
because these will appear at the end of
your letter.

• Leave an empty line and write

the date just below the sender’s
address. If you are writing to a company
in the United States, remember to use the
American date format: month, date, year.
 • Leave another empty line and
write the recipient’s title, name,
position and address. Pay attention to
titles. We use Mr. for men, Miss for
unmarried women, Ms. for women we
are not sure are married and Mrs. for
married women. It is always safest to just
use Ms. for women. Here is an example:

14 Bridge Street Baviera, California 92908

March 11, 2016

Ms. Jane Smith Customer Care Manager Chapman

and Litt 711-2980 Nulla Street Mankato,
Mississippi 96522
 • Start the letter with the right
salutation, depending on whether you
know the recipient and how well you
know them. In American English, we use
a colon after salutations in formal
business letters. In British English, we
use a comma. Here are some examples:

Dear Ms. Smith: (If you know the recipient’s

name.)

Dear Jane: (If you know the recipient quite well

and call each other by your first names.)

Dear Sir or Madam: (If you don’t know the

recipient’s name.)

To Whom It May Concern: (If you don’t have a

specific person to whom you are writing. It is a bit
more general than “Dear Sir or Madam.” It is best
to try to find a contact person when writing a
business letter.)
 • Close the letter appropriately,
depending on the salutation you used at
the beginning:

(Dear Ms. Smith:) Yours sincerely / Sincerely /

Sincerely yours,

(Dear Jane:) Best / Best regards / Kind regards,

(Dear Sir or Madam:) / To Whom It May

Concern:) Yours faithfully / Faithfully / Faithfully
yours,

• Sign your name if you are sending

a hard copy and then write your name
(your title is optional) and your position:

[Signature]

[Ms.] Rebecca Smith Director of Acquisitions

Now it's your turn.

Follow the instructions to write a business letter or email.

Write an email placing an order. Activity 2.

5. Reading.

Life without time.

How dependant They wanted to investigate So, what happens when you
how pressure of time can rely on your own body clock
are we on time? lead to stress, and to see how instead of artificial deadlines?
Is life without an environment without According to one worker, "Most

clocks less clocks would affect people carried on as normal,

productivity. They say that although some took advantage
stressful? One time is money, and most of the opportunity to have an
company companies use time to early lunch." Another said "This

decided to find control their activities is great. It makes sense to be

because it is easy to measure. able to work when you need to
out. At AOL, On the other hand, humans and leave the office when you
they removed all have a biological clock don't." On the other hand, one

the clocks from which doesn't necessarily secretary found the experience
correspond to the standard "disorientating". However, one
their UK eight-hour working day. We office manager was in no doubt:
headquarters. are more productive in the "Thank goodness we are going

Then everybdy morning, and then our to bring the clocks back
efficiency tends to drop off tomorrow. Make no mistake, a
carried on after lunch. So, if you are clockless office leads to chaos.
working as feeling hungry, why not have Some people may be less

usual. somethling to eat instead of stressed without clocks, but you

waiting for the lunch break?
Or, if you have finished your
work, don't hang on until it is
time to clock off, just go
home.
need to know where people are
and when, and meetings, for
example, can last forever if you
don't have a time limit."
 Find the synonyms.

Сombine elements from the left column with the elements on the right

continue carry on

result in hang on

quantify drop off

fall quickly measure

wait lead to

Life without time management.

How to manage your time effectively

It's important that you develop effective strategies for managing your time to balance the conflicting demands
of time for st...
https://www.kent.ac.uk/careers/sk/time.htm
 http://entm.ag/1zb5zLa

6. Videos about orders and time management.

Placing an order.

https://www.youtube.com/embed/8mwWLswFMhY

In this video you will see how to write a letter to place an order.

Time management.

https://www.youtube.com/embed/5EgqjdLEBqk

In this video you will see some techniques to manage your time.
Wasting time at work.

https://www.youtube.com/embed/HFHF0xKiA-Y

In this video, you will see how to waste time at work.

7. Unit summary.

Expressing the future.

Unit3-Orders
https://files-storage.easygenerator.com/documents/feab4552-704b-4830-b8ef-345886d62128/external-

preview