Basic Strategy Resolving Conflicts

1. Assertiveness
2. Cooperativeness

Appropriate resolving conflict

1. Variable degree (urgency/crisis/tendency of problem impact)

2. People involved
3. Time available
4. Risk involved
5. Information available

Handling Open Conflict

1. Increase Empathy – Listen

2. Say “yes we do understand”
3. Sebutkan nama pihak ybs.. pak andi blabla
4. Start dengan:
- Mengulangi statement / problem yang sangat dipedulikan ybs
- Hal – hal yang common disepakati bersama
- Sell all the main benefits. Jual semua hal yang dapat membuat saling menguntungkan
5. Flexibility of using appropriate transactional analysis
6. Get “YES” dari ybs dengan menggunakan point tsb

Organizational Scan for Culture

1. Who’s related to who

2. About my boss (irritations, enemies, personal facts, politics practiced)
3. Identify the true powers and players
4. Look below – motivation (peka corporate culture)
5. What are favored behaviors and status symbols

Minimize Political Behavior

A. Organizational
1. Introduce clear rules
2. Manage team norms
3. Free flowing information
4. Manage change effectively
5. Support desired values
6. Leaders as role models
B. Individual
1. Identify the power center
2. Create informal network
3. Build network
4. Keep your friends and enemy closer
5. Neutralize negative politic behavior