MFP devices were unable to send emails through Gmail SMTP servers due to authentication issues. The likely cause was that the MFPs do not support the OAuth 2.0 protocol required by Gmail. To resolve this, users need to enable 2-step verification and generate app passwords in their Google accounts, then enter the app passwords as the password in the MFP SMTP authentication settings. This will allow the MFP to authenticate without needing to support OAuth directly.
MFP devices were unable to send emails through Gmail SMTP servers due to authentication issues. The likely cause was that the MFPs do not support the OAuth 2.0 protocol required by Gmail. To resolve this, users need to enable 2-step verification and generate app passwords in their Google accounts, then enter the app passwords as the password in the MFP SMTP authentication settings. This will allow the MFP to authenticate without needing to support OAuth directly.
MFP devices were unable to send emails through Gmail SMTP servers due to authentication issues. The likely cause was that the MFPs do not support the OAuth 2.0 protocol required by Gmail. To resolve this, users need to enable 2-step verification and generate app passwords in their Google accounts, then enter the app passwords as the password in the MFP SMTP authentication settings. This will allow the MFP to authenticate without needing to support OAuth directly.
MFP failed to send Email and Error mail is received saying
[Google had blocked a suspicious login attempt] by following settings. - Gmail server and Google account is set as SMTP server and SMTP authentication setting of MFP network setting. - [Allow less secure apps: OFF] is set in [Sign-in and security] setting of Google account.
[Major MFP models] C364 series e series 367 series C368 series C287 series
[Cause] MFP doesn't support OAUTH2.0 authentication protocol used by Gmail server.
[Related CSES-ID] ERBUS_1500859242
Step1.Enable [2-Step Verification] in Google account specified by SMTP authentication
setting of MFP. 1.Google account>Sign-in and security>2-Step Verification>Select 2.Select [Start setup] button 3.Send code to the phone 4.Enter code to the Google page 5.Register as a trusted computer 6.Click [Confirm] button
Step2.Generate [App Passwords] at [2-Step Verification] page in Google account specified by SMTP authentication setting of MFP. 1.Click [App-specific passwords] tab 2.Click [Manage application-specific passwords] button 3.Generate [App Passwords] Step3.Enter generated [App Passwords] to the password field of SMTP authentication at MFP. (Please let [User ID] as it is.) Administrator Settings>Network Settings>E-mail TX (SMTP) setting>SMTP Details>SMTP Authentication>Password
[Reference of Google help] 2-Step Verification: https://support.google.com/accounts/answer/1085463?hl=en&ref_topic=1099588
Sign in using App Passwords: https://support.google.com/accounts/answer/185833?hl=en
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