ABOUT HERITAGE LIFECARE IN NEW ZEALAND

Heritage is one of New Zealand’s largest provider of Residential Aged Care services. We have
Homes and small Villages throughout New Zealand, providing a warm and welcoming home to
over 2,200 people.

The Care Home you are considering has been part of your local community for many years, with
trusted and deep connections into your neighborhood. Each Home is unique, reflecting the
local environment.

At Heritage, we’re here to help you feel completely at home, at our place, with our added
support tailored to your own needs. When you move into a Heritage Care Home or Village, we
welcome you into the Heritage family.

Our residents are our priority and we care about your independence, your differences, your
friends and your family, as well as your care and support needs. We have 2,400 staff, who are
there to ensure that you get the level of care and attention that you deserve, to help make
every day a better day for you. All of our Caregivers and Nursing staff are qualified and
committed to providing the very best in nursing care. We carry out regular in-house training
which ensures our staff are able to meet your needs at all times.

We invite you to view any of our Homes and see for yourself the advantages that come with
living in a warm, friendly home, and being part of our larger Heritage family.

Our mission
At Heritage, we talk a lot about living 'A Better Everyday'. This reflects our company
mission, for all our people. When David Renwick first founded Heritage Lifecare in 2017,
he wanted to bring a group of Care Homes under the same umbrella with a shared
vision and values that we still operate by today.

What we value
Our values hold us accountable and encourage us to strive forward.

Everyday life
It’s important to us at Heritage that our residents continue to do things that
they enjoy, which is why there is a big emphasis on providing choice when it
comes to deciding what you want to do with your day.

Our everyday activities

Each Heritage Lifecare Village or Care Home offers a range of facilities and activities.
These range from social gatherings and outings to physical activities such as bowls to
therapy such as hydrotherapy in a pool, pet therapy and pamper sessions. Have a look
at the Heritage Lifecare near you, to see the activities and facilities on offer.

Leadership team
 The Heritage Lifecare leadership team is well-versed in the aged-care sector. They
oversee the daily, operation, as well as the strategic direction of Heritage Lifecare.

Norah Barlow
Chief Executive Officer

Norah joined Heritage Lifecare in 2018, bringing her extensive experience and in-depth
knowledge of the aged and health care sector on both sides of the Tasman. Norah is a
pioneer of retirement village and aged care sectors. One of Australasia’s most respected
executives and directors, she has been at the helm of major companies and
organisations. She led Summerset to become one of New Zealand’s largest retirement
village operators, setting new standards and helping redefine the sector. In Australia
she stepped in to lead ASX-listed aged care provider Estia through transition at a time
of crisis and scrutiny for the sector. While at Estia Norah also led the charge for
registration of the aged care workforce, which became a key Royal Commission
recommendations and now adopted as government policy. As CEO of Heritage Lifecare
Norah is successfully building and leading one of New Zealand’s largest specialist aged
care providers, bringing her compassion, finely honed strategic skills and commitment
to quality to again help redefine the shape of how we care. Norah was President of the
Retirement Villages Association (NZ) for seven years and made an Officer of the New
Zealand Order of Merit for services to business in 2014. Norah holds a Bachelor of
Commerce and Administration from Victoria University and is a Chartered Accountant.

Brigid London
General Manager Operations

Upon joining Heritage Lifecare, Brigid brought more than 20 years’ experience in
management roles within the home-based support, residential aged care and retirement
living sector. Fresh from RetireAustralia, where she was General Manager Care and
Operations, Brigid’s previous roles included General Manager Operations with the
Summerset Retirement Group. She brings this extensive knowledge and expertise to
bear on the operational, clinical, risk and compliance functions of our organisation.
Brigid is accountable for the daily operations of our care homes and villages and is
dedicated to ensuring consistently good standards of care and services are delivered
into all of our care homes. She is also responsible for ensuring strategic goals are met,
through setting operational policies and creating and maintaining budgets, for
improving overall business functions and communicating business goals.
Peter Nijmeijer
Chief Financial Officer

Peter joined Heritage Lifecare with a great depth of financial, operational and
commercial skills and a strong track record of delivering results to his role overseeing all
of the organisation’s financial activities. Peter has more than 20 years’ international
experience in utilities, telecoms, manufacturing, online, retail and professional services
businesses in The Netherlands and Germany as well as senior management experience
with a an NZX listed company. Peter oversees our finance function. His key objectives
are to support and lead the business in optimising financial performance, enabling
growth and improving decision-making through reporting. He has a Bachelor’s Degree
in Business Administration and is a chartered accountant.
Margaret Crozier
General Manager People and Culture

Margaret joined Heritage Lifecare in 2017, bringing with her a wealth of experience in
Human Resource management gained here in New Zealand and abroad in Australia and
the UK. Margaret expertly leads our People and Culture function, supporting the
company’s employment and industrial relations, culture and performance, change
management, remuneration and benefits, learning and development, talent acquisition
and people advisory and payroll functions. As a transformational leader Margaret brings
more than 20 years’ experience establishing best-practice people functions across
diverse industries ranging from financial services, steel and heavy machinery to
education and aged care. She is deeply committed to supporting and developing our
people, attracting new talent to the sector and promoting a culture of best practice and
collaboration that promotes inclusion, diversity and equality for all our people. Margaret
has a Bachelor’s Degree in Psychology from Massey University and an MBA from
Victoria University of Wellington.
Bryan Lau Young
General Manager Assets and Acquisitions

Bryan joined Heritage Lifecare in May 2019 as Chief Financial Officer, bringing a wealth
of CFO, commercial and general manager experience from across a wide range of
sectors, including aged care, science and research, aviation, IT, financial services and
professional services. His previous roles include General Manager Finance and Business
Performance for the Institute of Environmental Science and Research, and Head of
Finance for Airways NZ. With experience leading a broad range of corporate and
operational functions including commercial (services and pricing), IT, property, health
and safety, legal, finance, treasury, M&A, planning, legal, risk, internal audit,
procurement, and aeronautical information management and design; Bryan has a track
record of using his strategic and broader operational focus, along with energy and
enthusiasm, to improve organisational performance and build high performing teams.
Bryan was appointed to the role of General Manager Assets and Acquisitions in June
2022, a newly established role to grow Heritage through acquisitions and oversight and
development of our property portfolio. Bryan has a Bachelor’s Degree in Commerce and
Administration and is a chartered accountant.
Tamsin Renwick
General Manager Marketing & Communications

Upon joining Heritage Lifecare, Tamsin brought extensive experience in both

commercial and health care sectors in New Zealand and the UK. Within these sectors,
she has had considerable marketing and communications experience. Tamsin is our
‘strategic brain’, bringing to the table her skills across marketing, e-business,
communications, project management, analytics, and emergency management to
support effective development of initiatives to create ‘A Better Everyday’. She
responsible for the development and supervision of all marketing and communications
strategies for Heritage Lifecare and provides senior leadership to ensure we are
connected to our people, residents and communities. Tamsin has a Bachelor of
Business Studies, majoring in management.
Glen Wilson
Head of Technology

Glen joined Heritage Lifecare after working in the technology field in a variety of roles in
New Zealand and overseas for more than 20 years. After spending time in the financial
sector with JP Morgan in the UK and Germany he relocated to New Zealand and took up
a succession of IT management roles in the fast-moving consumer goods (FMCG) and
education sectors prior to joining Heritage Lifecare. Glen is a firm believer that
technology should be an enabler for people and that technology solutions are most
successful when they enhance and assist people to do their jobs more efficiently. He is
accountable for the delivery of reliable, secure, and well-performing technology
solutions. This includes making sure that systems underpin overall strategic goals and
are effective at all levels across the Heritage Lifecare network of care homes and
villages.
Cathy Moriarty
Head of Quality and Compliance

Cathy brings many years of experience in aged care, nursing, auditing and quality and
operations management to her role with Heritage Lifecare. Cathy focuses on achieving
the highest quality in every aspect of her work, underpinning our continual drive for
enhanced efficiency and resident service delivery in all quality and compliance
processes. Cathy supports the business areas in the duty to comply with relevant laws
and regulations, operational risk and internal procedures. Prior to joining Heritage
Lifecare, Cathy spent 22 years in nursing, predominantly in coronary care and then a
further 21 years in aged care, including roles as a village manager, national clinical
services manager, support auditor in the health and disability field, regional quality
manager and regional operations manager. Cathy has a Bachelor of Nursing from
Massey University.
Mark Sliper
Head of Sales

Mark joined Heritage Lifecare following 20 years as owner operator of his own
successful retail businesses in the UK and New Zealand, as well as working in sales and
marketing in the tourism sector. Mark is passionate about creating ‘A Better Everyday’
for our residents and our people. He is responsible for sales. His strong ‘customer first’
focus ensures he always considers how any decisions will impact both our residents and
our staff. He welcomes all feedback and is proactive about seeking it, regularly getting
out on the road to visit and talk with residents and colleagues across the business to
gain their views and ideas.

Care Homes
When it comes time to think about residential care, there are often many things to think
about and discuss with loved ones.

At Heritage Lifecare, we like to put extra effort into understanding your personal
requirements, expectations, and wishes.

We want to be there to guide you throughout the care journey if anything seems
confusing.
Take a look at our step-by-step process of how you or your family member become part
of our care home family. If you have any questions on this, please contact us, we are
always ready to help.

Villages
Heritage Lifecare Villages are vibrant communities within local regions and towns. You’ll
find great company in like-minded people, wonderful friendly staff and genuine

heartfelt care when you need it. If you’re ready for 'A Better Everyday' in one of our
Heritage Lifecare Villages, here’s how the process works.

LEVELS OF CARE
Rest Home Care
If you or a loved one have a medical condition or are less able to lead an independent
life, our Rest Home living offers dedicated 24/7 care from our team of registered nurses
and trained carers.

Most of our residents are able to go about to the quality of everyday living. With plenty
of daily activities and nutritious meals, we ensure that our residents are enjoying 'A
Better Everyday'. We believe that if you have a home where you are happy, well looked
after and have the chance to form new relationships, it makes it the perfect ‘home
away from home’.

When considering a Rest Home for yourself or for your loved one, it’s important that
you have complete peace of mind that your choice will be the right one. It’s also
important to talk with friends and family about how a potential move into a Rest Home
will affect you. It can be a daunting experience, and we want to make your transition
into one of our Rest Homes an easy one, so feel free to ask us any questions.

If you’re interested in one of our Rest Homes, you’re more than welcome to come and
chat with us. We can give you a fully guided tour, find out what your needs and
preferences are, and go from there.
Hospital Care
If you or a loved one suffer from significant disabilities or medical conditions,
particularly where the loss of cognitive abilities is a recognised factor, our Hospital Care
could be just what you’re looking for.

Our purpose-built Hospital level care is overseen and supported by registered nurses
24/7. Even though residents may have lost some independence, we seek to bring as
much value to their lives as possible, whether that be through daily activities, socialising
with others or delicious, nutritious meals.

We believe in providing compassionate and personable care, so rest assured you or

your loved one will be in safe hands. Our core values of commitment, respect and
value, means each resident will receive the best care suited to their needs, while also
getting added value to their lives where possible.

Needing Hospital Care can be a gradual process or can be hurried after an unexpected
life event. Either way, Heritage Lifecare will gladly support and walk you through the
steps to ensure all needs are met.

Day Programme
If you or your loved one would enjoy some company and activities now and again,
many of our Rest Homes invite locals who may be considering a Rest Home to come
and enjoy our Day Programme.

We’ll pick you up and bring you to our place for a day full of entertainment, with crafts
and other activities, as well as giving you a delicious nutritious meal.

We’ll look after you and give you a great day out from your usual surroundings,
administering medications if needed. Our Day Programme is also designed to give
family and at home carers a chance to recharge their batteries.

Plus it’s a great chance for you to meet the people at our Care Home and get a real
sense of what it would be like to live with us.

Respite Care
Heritage Lifecare Respite services provide carers with a much needed short-term break.
It is different from our Day Programme service as it allows guests to stay under our
care for more than a day and up to a couple of weeks.
Our Respite Care can be a planned break, scheduled in advance, or we can offer
emergency Respite Care when it’s needed. We understand all the responsibilities carers
face on a daily basis, which is why it’s important to take a break sometimes. Our guests
can enjoy a wide range of daily activities and companionship throughout the term of
Respite.

For more information, check out this article on how to give yourself a break if you are a
carer and also what to expect with Respite Care.

Dementia Care
If you’re looking for Dementia Care, our focus is to alleviate any stress and uncertainty
from the moment you and your loved one steps in our door.

Dementia affects 2 out of 3 New Zealanders, whether that be people living with
dementia, their family or friends, and carers. It can be overwhelming for everyone
involved due to the uncertainty of what is going to happen in the future.

As one of New Zealand’s largest certified Dementia Care providers, we offer the very
latest in specialised, quality care.

Our specialised staff receive ongoing training, and consider it a privilege to be able to
provide the very best care to our residents. Our Dementia Care services offer the
security and safety that’s essential for people with dementia, while also providing a
daily programme of activities and support to ensure the best quality of life always.

Specialised Hospital Care

At some of our locations, we have a higher level of care for people with dementia or
enduring mental health problems, who also have a higher level of behaviours of
concern.

At this level of care, residents have higher levels of nursing support and behaviour
management solutions needed to address all associated challenges.

Mental Health Care

If your loved one’s health suffers from enduring mental health problems or dementia,
our Mental Health Care services provide the high levels of nursing support and
behaviour management solutions needed to address all associated challenges. You can
rest assured that your loved one will live within a safe and secure environment, while
also having the advantage of specialist staff on hand at all times.

Palliative Care
When the time comes that Palliative Care is required, you can be rest assured that
Heritage Lifecare will go above and beyond to provide the caring and sympathetic
Palliative Care needed by people who are reaching the end of their lives.

At Heritage Lifecare, we aim to give our residents dignity and quality care for as long as
they need, as well as providing a place of comfort and the ability to reflect on life long
memories with family members. We believe it’s an important time to reflect with family,
while being assured your loved one is in safe hands.

Our specialist health care team of doctors, nurses and carers offer all the essential
medical and emotional support to ensure the most comfortable care at this distressing
time: both for the patient and for all family members.

Heritage Lifecare has a rewarding opportunity available for four permanent full-time Caregivers to
join our team at Rosewood Lifecare in Christchurch.
The Position
As a Caregiver at Rosewood Lifecare, no two days will be the same, but you can be certain that
each day you will leave work feeling fulfilled, knowing that you’ve made a big difference in somebody
else’s day. The work can be challenging, but it is also meaningful and rewarding, and your
supportive and welcoming team will become your second family. As a Caregiver, you will use your
skills to:

 Work together in a team to provide a safe, caring, and supportive environment for our
residents
 Follow individual resident care plans
 Form lasting relationships with residents and their whanāu | family
 Adapt and support your wider team members to create a great team environment

Within this role, you will work a minimum of 32 hours per week, over a variety of Morning, Afternoon,
Night, and weekend shifts as rostered.
Benefits at Heritage
We firmly believe in putting our people first, and working together to nurture your success in an
environment that fits in with life. 

 Enjoy a collaborative and inclusive culture, where everyone is welcome

 $24.06 - $28.25 per hour
 Heritage Lifecare has a genuine focus on your career growth, and provides a variety of
development opportunities and support to complete qualifications
 Opportunity to take part in our organisation-wide Awards
  Access to an Employee Assistance Program that offers legal advisors, career consultants,
counsellors and psychologists free of charge
 Be rewarded by knowing that you have made a change in someone else's life that has made
their day better.

If Christchurch doesn’t interest you, we also have vacancies available in other areas of New
Zealand. You can view our full list of vacancies here: https://www.heritagelifecare.co.nz/careers 
Your Skills & Experience
To apply for this role, you will need to bring: 

 A great team spirit with empathy and drive to make a difference in the lives of others
 Good communication skills and the ability to clearly communicate with residents, their
families and team members
 Be familiar with computers and have the ability to learn new systems
 NZQA Level 2 Certificate in Health and Wellbeing or above, or an equivalent overseas
qualification (e.g. Bachelor of Nursing, Diploma in Nursing)
 Experience within Aged Care would be desirable, but not essential

About Heritage Lifecare

At Heritage, we have 43 Care Homes and Villages spanning across the length of New Zealand, and
we pride ourselves on offering Aged Care to all New Zealanders from the smallest provinces to the
larger cities.
Providing a warm home to over 2200 residents and with a team of 2500 dedicated and caring staff,
we strive to create an atmosphere where everyone feels at home, is part of our family and is free to
be themselves.
Rosewood Lifecare is a 64 bed Care Home located in Linwood, Christchurch. Our team comes
from all around the world and are open and welcoming to people from diverse backgrounds and
cultures. But we are all connected in our Heritage community by our passion for caring and empathy.
Why would you want to work anywhere else?