Compensation Assignment

ISO FORMAT
BACHELOR OF BUSINESS ADMINISTRATION (HONOURS)

HUMAN RESOURCE MANAGEMENT (AB201)
COMPENSATION MANAGEMENT
(HRM4053)
GROUP ASSIGNMENT
COMPANY: CUTIE RESTAURANT
No Student's Name ID Number Section
1. Noorbalqis Farisha Binti Shahrulnizam AM2107009369 03
2. Afiqah Hani Binti Jamaludin AM2107009370 03
3. Norlaila Sabrina Binti Abdul Ghafar AM2107009111 03
4. Nur Atiqa Binti Mohamed Shariff AM2107009112 03
5. 'Aina Hajidah Binti Azizi AM2107009918 03
6. Muhammad Adlil Baqi Bin Suhaimi AM2107009138 03
Lecturer's Name: Madam Nadiatul Akma Binti Rosle
Submission Date: 11TH NOVEMBER 2022

DETAILS OF GROUP MEMBERS
Noorbalqis Farisha Binti Afiqah Hani Binti Jamaludin Norlaila Sabrina Binti Abdul
Shahrulnizam Ghafar
Nur Atiqa Binti Mohamed

Shariff
‘Aina Hajidah Binti Azizi Muhammad Adlil Baqi Bin

Suhaimi
1
TABLE OF CONTENT
1.0 INTRODUCTION 1
1.1 Company Background 1
1.2 Company’s Internal Structure 1
2.0 COMPANY PAY STRUCTURE 2

2.1 General Manager 2
2.1.1 Job description 2
2.1.2 Job specification 2
2.1.3 Job evaluation 3
2.2 Assistant General Manager 4
2.3 Finance Director 6
2.4 Finance Manager 7
2.5 Accountant 9
2.6 Accounting Assistant 10
2.7 Cashier 11
2.8 Production Director 13
2.9 Production Manager 15
2.10 Executive Chef 17
2.11 Chef Assistant 19
2.12 Waiter 21
2.13 Administrative Director 22
2.14 Administrative Manager 23
2.15 Structure 15: Administrative Executive 25
2.16 Administrative Executive Assistant 26
2.17 Admin Officer 28
2.18 HR Director 30
2.19 HR Manager 32
2.20 HR Executive 34
2.21 Recruiter 36
2.22 Junior HR Assistant 38
2.23 Marketing Director 39
2
2.24 Marketing Manager 41
2.25 Supervisor 42
2.26 Marketing Executive 43
2.27 Marketing Executive Assistant 45
3.0 EMPLOYEE BENEFITS PACKAGES 46
4.0 CONCLUSION 47
ACKNOWLEDGEMENT 48
REFERENCES 49
3
1.0 INTRODUCTION
1.1 Company Background
Company’s Name Cutie Restaurant
Business Address Quill City Mall,G-5-11,Jalan Sultan Ismail,Bandar

Wawasan,54200 Kuala Lumpur,Wilayah
Persekutuan,Kuala Lumpur.
Telephone Number +6011-39017677
Fax Number N/A
Form of Business Partnership
Main Activity Food and Beverage
Date of Commencement 23th June 2023
Date of Registration 30th December 2022
Name of Bank MAYBANK
Bank of Account Number 1623006543289
1
1.2 Company’s Internal Structure
2
2.0 COMPANY PAY STRUCTURE
2.1 General Manager
2.1.1 Job description

● Controls day-to-day operations by scheduling, ordering, and developing
the restaurant team members.
● Controls profit & loss, by following cash control/security procedures,
maintaining inventory, managing labour, reviewing financial reports, and
taking appropriate actions.
● Recruits, interviews, and hires team members, conducts performance
appraisals, takes disciplinary action, motivates and trains.
● Has authority to hire and terminate (or participate in those decisions)
with approval/partnership from Human Resources.
● Ensures that the Occupational Safety and Health Act, local health and
safety codes, as well as the company safety and security policies are
being adhered to.
● Ensures that the restaurant is in compliance with the preventative
maintenance program with regards to facility, equipment, and grounds
maintenance.
● Ensures a safe working and customer experience environment by
facilitating safe work behaviours of the team.
● Maintains fast, accurate service, positive guest relations, and ensures
products are consistent with company quality standards.
● Ensures food quality and 100% customer satisfaction.
● Ensures complete and timely execution of corporate & local marketing
programs.
3
2.1.2 Job specification
● Phd,Master, or equivalent is required.
● 5-6 years of supervisory experience in a food service or retail
environment is required.
● Proven track record of leadership and managerial skills while providing
exceptional customer service is required.
● Required excellent written, verbal and group communication skills.
● Have an ability to read, analyse, create and interpret general business
memos and documents.
● Excellent in business maths skills.
● Strong problem solving and decision making skills, and the ability to be
flexible and adapt in any situation.
● Proficient with the use of the internet and be able to utilise computerised
business tools such as email, learning management systems, and
memo software.
● Must be proficient in Word, Excel, PowerPoint, and other appropriate
software.
● Required supervisory responsibility of crew members, shift leaders, and
shift managers.
4
2.1.3 Job evaluation
Job A Job Title: General Manager
Compensable factors Degree x Weights = Total
Skill (40%) 1 2 3 4 5
Years of experience /
x 20% = 100
required
/
Educational levels x 20% = 80
Responsibility (30%) 1 2 3 4 5
Decision making /
x 15% = 75
authority
/
Supervisory x 15% = 75
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
Working Condition 1 2 3 4 5
(10%)
Environment / x 5% = 10
/ 5
Hazards x 5% =
5
440
2.1.4 Market survey
2.1.5 Pay decision
6
2.2 Assistant General Manager

● Researching new wholesale food suppliers and negotiating prices.
● Calculating future needs in kitchenware and equipment and placing
orders, as needed
● Managing and storing vendors’ contracts and invoices
● Overseeing restaurant staff performance, ensuring quality dining
● Coordinate communication between front of the house and back of the
house staff
● Prepare shift schedules
● Process payroll for all restaurant staff
● Supervise kitchen and wait staff and provide assistance, as needed
● Keep detailed records of daily, weekly and monthly costs and revenues.
● Arrange for new employees’ proper onboarding (scheduling training and
ordering uniforms).
● Monitor compliance with safety and hygiene regulations.
● Gather guests’ feedback and recommend improvements to our menus.
7
● Phd, Master, or equivalent.
● Work experience as a Restaurant Assistant Manager or similar role in
the hospitality industry.
● Familiarity with restaurant management software, like OpenTable and
PeachWorks
● Good maths and reporting skills.
● Customer service attitude.
● Communication and team management abilities.
● Availability to work within opening hours (e.g. evenings, holidays,
weekends).
● Excellent conflict resolution abilities.
● Innovative, trustworthy, and impartial.
8
Job A Job Title: Assistant General Manager
Skill (40%)
1 2 3 4 5
x 20% = 100
required
/
Decision making /
x 15% = 60
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/ 5
Hazards x 5% =
9
390
2.3.4 Market survey
2.2.4 Pay decision
10
2.3 Finance Director

● Develop key financial models
● Plan for cash spends on different projects
● Comply with all audits and company policies
● Create company wide budgets for a fiscal year
● Adhere to laws and regulations
● Create presentations for key executives
● Create company policies for great financial health
● Manage company cash flows
● Assessing, managing, and minimising risks
● Managing internal controls

● Master's in Finance or MBA
● Proficiency in accounting software
● Knowledge of financial forecasting
● Detail and results oriented
● Leadership and business acumen
● Expert level problem solver and analytical
● Ability to take complex data and find the key metric
● Desire to learn and grow in the role
● Experience managing a company's cash flow
● Strong communication and interpersonal skills
11
Job A Job Title: Finance Director
Skill (40%)
1 2 3 4 5
x 20% = 100
required
/
Decision making /
x 15% = 60
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/
Environment x 5% = 10
12
/ 5
Hazards x 5% =
405
2.3.4 Market survey
2.3.5 Pay decision
13
2.4 Finance Manager

● Perform financial management duties including generating financial
data, compiling and submitting reports, analysing industry trends and
assessing the financial health of the company.
● Oversee the operations and development of the company’s finance
departments including creating and reviewing policies, budgeting,
recruiting, training and conducting regular assessments of financial
procedures.
● Supervise the preparation of quarterly and annual account
reconciliations, monitor and enforce compliance with tax and financial
reporting standards and assist with cash flow forecasting.
● Advise colleagues and executive management on decisions related to
the company’s finances.
● Supervise the documentation of the company’s financial status and
forecasts.
● Mediate between the organization, employees, stakeholders,
shareholders and investors on financial issues for amicable resolution of
differences.
● Create strategic business plans based on the analysis of the company’s
status and financial forecasts.
● Support project analysis, validation of plans, and ad-hoc requests.
● Manage the company's financial accounting, monitoring, and reporting
systems.
● Ensure compliance with accounting policies and regulatory
requirements.

● Bachelor's degree in Finance or Accounting
● 4-5 years of experience in accounting and/or financial analysis.
● Ability to synthesise large quantities of complex data into actionable
information.
● Ability to work and effectively communicate with senior-level business
partners.
● Excellent business judgement, analytical, and decision-making skills.
14
● Knowledge of financial reporting and data mining tools such as SQL,
Access, etc.
● Strong demonstrated use of Excel, Word, and PowerPoint.
● A solid understanding of financial statistics and accounting principles.
● Working knowledge of all statutory legislation and regulations.
Job A Job Title: Finance Manager
Skill (40%)
1 2 3 4 5
x 20% = 80
required
/
Decision making /
x 15% = 60
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
15
(10%)
/ 5
Hazards x 5% =
370
2.4.4 Market survey
2.4.5 Pay decision
16
2.5 Accountant

● Manage all accounting transactions
● Prepare budget forecasts
● Publish financial statements in time
● Handle monthly, quarterly and annual closings
● Reconcile accounts payable and receivable
● Ensure timely bank payments
● Compute taxes and prepare tax returns
● Manage balance sheets and profit/loss statements
● Report on the company’s financial health and liquidity
● Audit financial transactions and documents
● Reinforce financial data confidentiality and conduct database backups
when necessary
● Comply with financial policies and regulations

● Work experience as an Accountant
● Excellent knowledge of accounting regulations and procedures,
including the Generally Accepted Accounting Principles (GAAP)
● BSc in Accounting, Finance or relevant degree
● Additional certification (CPA or CMA) is a plus
● Special licences or certification may be required.
● Strong analytical, communication, and computer skills.
● Understanding of mathematics and accounting and financial processes.
● Hands-on experience with accounting software like FreshBooks and
QuickBooks
● Advanced MS Excel skills including Vlookups and pivot tables
● Experience with general ledger functions
● Strong attention to detail and good analytical skills
17
Skill (40%)
1 2 3 4 5
x 20% = 80
required
/
Decision making /
x 15% = 45
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 30
/
/
Mental x 10% = 40
(10%)
/
Hazards x 5% = 5
18
320
2.5.4 Market survey
2.5.5 Pay decision
19
2.6 Accounting Assistant

● To support and assist the Accounting Department in all aspects of
outsourcing accounting service job scope.
● To perform data entry, maintaining and update in system
● Monitoring daily communications and answering any queries.
● Prepare bank reconciliations of payables and receivables
● Ensuring payments, amounts and records are correct.
● Preparation of full set management accounts
● To liaise with Auditor on financial year end closing
● Providing information related to income tax and other statutory tax
compliance matters to the tax agents
● To assist in other ad hoc tasks as assigned from time to time
● Controlling credit and chasing debt.

● Candidates must possess at least SPM / Diploma / Post Graduate
Diploma / Accountancy / Finance / Business Administration or
equivalent.
● High Integrity, Responsible, Good Interpersonal Skills, Initiative & Fast
Learner
● Fresh Graduates are welcomed.
● Extremely organised in a manner that is easily read by others.
● Trustworthy and discreet when dealing with confidential information.
● Analytical thinker and problem solver.
● Competent IT skills, particularly proficiency with spreadsheet software
● Possess good interpersonal and communication skills.
● Proficient in MS Office application
● Bilingual in Mandarin, English, Bahasa Melayu and to liaise with
Mandarin speaking associates in view of business communications.
Job A Job Title: Accounting Assistant
20
Skill (40%)
1 2 3 4 5
x 20% = 80
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/ 5
Hazards x 5% =
305
21
2.6.4 Market survey
2.6.5 Pay decision
22
2.7 Cashier

● Welcome customers and help determine their orders.
● Take customer orders at the counter
● Process customer orders and record them in the restaurant database.
● Receive payments and present change to customers
● Accept cash and return the correct change.
● Pack food items, make coffee, and fill beverage cups
● Place food orders in the appropriate bags and boxes.
● Relay customers’ orders to the kitchen staff.
● Make reservations for customers
● Receive food checks from waiters or customers
● Appeal to impatient or irritated customers, especially during rush hours
● Ensure all orders are delivered to the customers in a timely manner.
● Tally money in the cash drawer at the beginning and end of each work
shift..

● Candidates must possess at least SPM coupled with experience in
related positions, as well as working knowledge in a similar role
● Excellent mathematical, multitasking, and computer skills
● Proficiency in using computers, calculator, and other machines required
for transactions
● Ability to work with flexibility in a continuous schedule of day, nights,
holidays, and weekends
● Excellent communication and interpersonal skills.
● Ability to calculate sales and change quickly
● Oriented toward serving others and helping customers
● Customer-service skills
● Ability to stand for long periods of time
● Ability to work in a fast-paced, stressful environment
23
Job A Job Title: Cashier
Skill (40%)
1 2 3 4 5
x 20% = 60
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/
Hazards x 5% = 15
24
270
2.7.4 Market survey
2.7.5 Pay decision
25
2.8 Production Director

● Motivating, supporting and providing guidance to production staff.
● Ensuring all safety and health standards are met to keep an
organization accident-free.
● Communicating regularly with upper management regarding problems
or issues impacting production.
● Evaluating machine resources to ensure continued production and
minimal downtime.
● Establishing a balance between increased productivity and reduced
costs of manufacturing operations.
● Setting productivity goals for each manufacturing team.
● Developing workflow policies and procedures that improve efficiency
without compromising safety or quality.
● Ensuring adequate scheduling of staff.
● Ensure all sanitation and safety guidelines are followed.
● Ability to strategize based on customer demographics.

● Current ServSafe certification.
● Minimum 2 years of food service experience.
● Healthcare experience preferred.
● Ability to work a flexible schedule including holidays and weekends.
● Excellent written and verbal communication skills.
● Strong project management skills.
● Proven record in training employees about safety and production.
● Strong working knowledge of Environmental Protection Agency (EPA)
and the Occupational Safety and Health Administration (OSHA)
regulations.
● Ability to coach and motivate employees.
26
Job A Job Title: Production Director
Skill (40%)
1 2 3 4 5
x 20% = 100
required
/
Decision making /
x 15% = 75
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/ 5
Hazards x 5% =
27
420
2.8.4 Market survey
2.8.5 Pay decision
28
2.9 Production Manager

● Conduct studies to discover ways to improve the efficiency of production
processes
● Oversee the hiring and training food production personnel
● Ensure manufacturing and processing staff wear appropriate sanitary
and protective gear to ensure health and safety
● Monitor every aspect of production to ensure compliance with
established procedures and standards
● Oversee the maintenance, repair, and replacement of production
equipment to ensure smooth work operations
● Develop and promote new food products to boost sales and increase
generated returns
● Allot work tasks to company staff according to their specialisation and
history
● Set production objectives and implement action plans for achieving set
targets
● Conduct forecast to identify potential risks and contingencies in a
proposed project
● Prepare periodic reports to update upper management on food
production activities

● Basic understanding of patterns and grading.
● Knowledge of retail maths and the ability to calculate wholesale costs,
resource requirements planning (RRP) and margins.
● Excellent understanding of lean manufacturing.
● Proficient in Microsoft Excel to support work-in-progress and production
schedules.
● Excellent verbal and written communication skills.
● Knowledge of material requirements planning (MRP) systems.
● Ability to operate all manufacturing or production line equipment.
● Proven experience as production director
● Deep knowledge of production management
● Understanding of quality standards and health & safety regulations
● Knowledge of performance evaluation and budgeting concepts
29
● Experience in reporting on key production metrics
● Proficient in MS Office and ERP software
Job A Job Title: Production Manager
Skill (40%) 1 2 3 4 5
Years of experience
/ x 20% = 80
required
/
Decision making
x 15% = 60
authority /
/
Effort (20%) 1 2 3 4 5
Physical / x 10% = 40
/
Mental x 10% = 50
Working Condition
1 2 3 4 5
(10%)
30
/
/ 5
Hazards x 5% =
385
2.9.4 Market survey
2.9.5 Pay decision
31
2.10 Executive Chef

● Define menu concepts and update dishes.
● Choosing the key ingredients for dishes on various menu types.
● Developing unique and cuisine-appropriate menus
● Assisting and directing kitchen staff in meal preparation, creation,
plating and delivery
● Ensuring promptness, freshness, and quality of dishes.
● Maintain and track inventory.
● Performing administrative tasks, taking stock of food and equipment
supplies, and doing purchase orders.
● Hiring and training kitchen staff, such as cooks, food preparation
workers, and dishwashers.
● Implementing hygiene policies and examining equipment for
cleanliness.
● Maintaining the kitchen and surrounding areas in conditions that meet
the company standards and health code regulations
● Obtaining feedback on food and service quality, and handling customer
problems and complaints.
● Monitoring customer satisfaction.

● 5+ years of experience in a similar position.
● Excellent communication skills and interpersonal skills
● Time management and organization
● Ability to develop unique recipes
● Expert knowledge of the restaurant or organization’s cuisine
● Comfortable training, directing and supervising kitchen staff
● Exceptional leadership skills, including motivation and goal-setting
● Available to work on-call, shifts, after hours, over weekends, and on
public holidays.
● Advanced knowledge of food professional principles and practices.
● Advanced culinary skills including food preparation, flavour pairings and
other cooking best practices
32
Job A Job Title: Executive Chef
Skill (40%) 1 2 3 4 5
Years of experience
/ x 20% = 60
required
/
Decision making
x 15% = 30
authority /
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/
33
/ 15
Hazards x 5% =
320
2.10.4 Market survey
2.10.5 Pay decision
34
2.11 Chef Assistant

● Inform the kitchen staff of their schedules and delegate appropriate
duties.
● Refer to the list of needed ingredients on a day-to-day basis and check
inventory.
● Acquire ingredients not available in storage prior to the start of the day.
● Prepare ingredients by chopping vegetables and meats.
● Make arrangements to store food items in a safe and orderly manner.
● Set prepared dishes so that they look aesthetically pleasing.
● Assist head chef in cooking dishes according to set recipes.
● Hand ingredients and utensils to the head chef during food preparation
activities.
● Maintain knowledge of all recipes so that the head chef’s place can be
filled effectively in case of absenteeism.
● Rotate frozen food items as standardised in the kitchen rule book.
● Maintain kitchen order by ensuring the cleanliness of tables, counters,
and work areas.
● Oversee cleanliness and maintenance of kitchen equipment and
utensils.
● Operate kitchen equipment such as ovens and grills for cooking
purposes.
● Deal with customers’ complaints and/or suggestions.

● Diploma / Degree in Culinary Art or Food & Beverage
● Excellent verbal communication skills
● Ability to work as part of a team
● Experience in kitchen operations
● Exceptional time management
● Strong multitasking and organizational skills
● In-depth understanding of food health and safety regulations
● Professional experience in a fast-paced kitchen environment
● Formal culinary training (strongly preferred but may be substituted for
experience)
● Able to work on shift hours, weekends and public holidays.
35
Job A Job Title: Chef Assistant
Skill (40%)
1 2 3 4 5
x 20% = 60
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/
Hazards x 5% = 15
36
320
2.11.5 Pay decision
37
2.12 Waiter

● Greet and escort customers to their tables
● Providing excellent wait service to ensure satisfaction
● Present menu and provide detailed information when asked (e.g. about
portions, ingredients or potential food allergies)
● Offer menu recommendations upon request
● Inform customers about the day’s specials
● Taking customer orders and delivering food and beverages
● Communicate order details to the Kitchen Staff
● Meet with restaurant staff to review daily specials, changes on the menu
and service specifications for reservations (e.g. parties)
● Arrange table settings and maintain a tidy dining area
● Deliver checks and collect bill payments
● Carry dirty plates, glasses and silverware to kitchen for cleaning
● Follow all relevant health department regulations

● Candidates must possess at least SPM; food safety training is a plus
● Proven work experience as a Waiter or Waitress
● Excellent interpersonal skills.
● Excellent presentation skills
● Active listening and effective communication skills
● Flexibility to work in shifts
● Ability to remain calm and professional with difficult customers.
● Attentiveness and patience for customers
● Strong organizational and multitasking skills, with the ability to perform
well in a fast-paced environment
● Endurance to walk and stand for long hours.
● Coordination to carry plates or trays without dropping anything.
38
Job A Job Title: Waiter
Skill (40%)
1 2 3 4 5
x 20% = 60
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
Working Condition
1 2 3 4 5
(10%)
39
/ 15
Hazards x 5% =
320
2.12.5 Pay decision
40
2.13 Administrative Director

● Overseeing daily operations.
● Developing organizational policies.
● Disbursing funds to managers.
● Managing administrative budgets.
● Hiring and training administrative staff.
● Negotiating contracts and agreements with vendors.
● Maintaining corporate relationships.
● Monitoring operating expenses.
● Liaising with HR and other departments.
● Updating executives on business performance.

● Minimum of a Master’s in Business, Accounting or a related financial
field.
● At least two years of experience in an administrative position in a major
corporation or industry.
● Established experience of evaluating, onboarding, training, supervising
and motivating employees in administration.
● Strong communication skills (both written and verbal).
● Reliable and self-motivated.
● Superior problem solving skills.
● Strong leadership qualities.
● Broad knowledge of business departments and their functions.
● Proficient with the use of computers and software programs used in
finance and business.
● Strong analytical skills, detail-oriented and exceptional organizational
multitasking abilities.
41
Job A Job Title: Administrative Director
Skill (40%)
1 2 3 4 5
x 20% = 60
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/
Hazards x 5% = 15
42
320
2.13.5 Pay decision
43
2.14 Administrative Manager

● Perform planning and coordination of administrative procedures and
systems
● Organise smooth and adequate flow of information within the company
to facilitate other business operations
● Manage schedules and deadlines٫ developing measures to optimise the
processes
● Recruit and train personnel and allocate responsibilities and office
space
● Supervise staff performance٫ helping subordinates with coaching and
guidance to ensure their maximum efficiency
● Manage inventory of office supplies and organise purchasing of new
material
● Monitor costs and expenses to assist in budget preparation
● Organise facilities services٫ maintenance activities and tradespersons
(e.g electricians)
● Manage other office activities such as event planning٫ recycling٫
renovations and so on
● Review operations ensuring their compliance with policies and
regulations
● Stay informed about all organizational changes and business
developments

● BSc or BA degree in business administration or other relative area
● 3+ years' experience of working on an Administration Manager position
● Good experience with office management procedures and departmental
and legal policies
● Excellent knowledge of financial and facilities management principles
● Good practical experience with Microsoft Office
● Excellent organizational and multitasking abilities with strong analytical
mindset
● Good team player abilities with problem-solving and leadership skills
● Highly organised and detail oriented
● Ability to work under pressure and in a fast-paced environment
44
● Must be professional and able to maintain confidentiality
Job A Job Title: Administrative Manager
Skill (40%)
1 2 3 4 5
x 20% = 60
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/
45
/ 15
Hazards x 5% =
320
2.14.5 Pay decision
46
2.15 Structure 15: Administrative Executive

● Manage supplies stock and place orders
● Do menu translation, design, and printing for all outlets and banquet.
● Do payroll management, leave applications, all data concerning in F&B
department.
● Coordinating the screening of all applicants for employment.
● Prepare regular reports on expenses and budgets
● Maintain and update company databases
● Organise a filing system for important and confidential company
documents
● Answer queries by employees and clients
● Update office policies as needed
● Maintain a company calendar and schedule appointments
● Distribute and store correspondence (e.g. letters, emails and packages)
● Prepare reports and presentations with statistical data, as assigned
● Schedule in-house and external events.

● Proven work experience as an Administrative Executive or similar role
● Positive attitude
● Good communication skills both oral and written.
● Flexibility to respond to a range of different work situations
● Ability to work under pressure with attention to details
● Ability to work on your own or in teams
● Proficient with many computer programs such as Microsoft Outlook,
Word, Excel, PowerPoint
● Exemplary planning and time management skills
● Good time-management skills
● Discretion with personal and confidential information
47
Job A Job Title: Administrative Executive
Skill (40%)
1 2 3 4 5
x 20% = 60
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/
Hazards x 5% = 15
48
320
2.15.5 Pay decision
49
2.16 Administrative Executive Assistant

● Provide secretarial services to Food and Beverage Manager and
general F&B operations
● Provide accurate verbal and written translation as and when needed in
dealing with various situations with Associates, Guests, and Suppliers
● Assist with menu translation, design, and printing for all outlets and
banquet
● Arrange appointments and meetings for the Food and Beverage
Manager and record in diary
● Assist with payroll management, leave applications, all data concerning
in F&B department
● Assist in coordinating the screening of all applicants for employment
● Assist to ensure all Banquet Event Orders, Amenity Requests, and
Personnel records are maintained accurately and secure
● Coordinate incoming and outgoing mail (including express services)
● Assist other departments wherever necessary and maintain good
working relationships
● Assist F&B Operations when needed in delivering exceptional guest
services
● Maintain strictest confidentiality at all times on all matters

● Proven work experience as an Administrative Executive assistance or
similar role
● Positive attitude
● Good communication skills both oral and written.
● Commitment to delivering high levels of customer service
● Excellent grooming standards
● Flexibility to respond to a range of different work situations
● Ability to work under pressure with attention to details
● Ability to work on your own or in teams
● Proficient with many computer programs such as MS Outlook, Word,
Excel, PowerPoint
● Critical thinker and problem-solving skills.
50
Job A Job Title: Administrative Executive Assistant
Skill (40%)
1 2 3 4 5
x 20% = 60
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/
Hazards x 5% = 15
51
320
2.16.5 Pay decision
52
2.17 Admin Officer

● Manage office supplies stock and place orders
● Prepare regular reports on expenses and office budgets
● Maintain and update company databases
● Organise a filing system for important and confidential company
documents
● Answer queries by employees and clients
● Update office policies as needed
● Maintain a company calendar and schedule appointments
● Book meeting rooms as required
● Distribute and store correspondence (e.g. letters, emails and packages)
● Prepare reports and presentations with statistical data, as assigned
● Arrange travel and accommodations
● Schedule in-house and external events

● High school diploma; additional qualifications in Office Administration
are a plus
● Proven work experience as an Administrative Officer, Administrator or
similar role
● Solid knowledge of office procedures
● Experience with office management software like MS Office (MS Excel
and MS Word, specifically)
● Strong organization skills with a problem-solving attitude
● Proven experience being able to handle multiple tasks at the same time
● Notable organizational skills and the ability to provide organization and
structure that others can follow
● Strong communication skills and the willingness to make phone calls,
emails, and other communications with clients
● Excellent written and verbal communication skills
● Attention to detail
53
Job A Job Title: Admin Officer
Skill (40%)
1 2 3 4 5
x 20% = 60
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 50
(10%)
/
Hazards x 5% = 15
54
320
2.17.5 Pay decision
55
2.18 HR Director

● Collaborates with senior leadership to understand the organizations
goals and strategy related to staffing, recruiting, and retention.
● Plans, leads, develops, coordinates, and implements policies,
processes, training, initiatives, and surveys to support the organizations
human resource compliance and strategy needs.
● Administers or oversees the administration of human resource programs
including, but not limited to, compensation, benefits, and leave;
disciplinary matters; disputes and investigations; performance and talent
management; productivity, recognition, and morale; occupational health
and safety; and training and development.
● Identifies staffing and recruiting needs; develops and executes best
practices for hiring and talent management.
● Conducts research and analysis of organizational trends including
review of reports and metrics from the organizations human resource
information system (HRIS) or talent management system.
● Monitors and ensures the organizations compliance with federal, state,
and local employment laws and regulations, and recommended best
practices; reviews and modifies policies and practices to maintain
compliance.
● Maintains knowledge of trends, best practices, regulatory changes, and
new technologies in human resources, talent management, and
employment law; applies this knowledge to communicate changes in
policy, practice, and resources to upper management.
● Develops and implements departmental budget.
● Facilitates professional development, training, and certification activities
for HR staff.
● Performs other duties as required.

● Master’s in Human Resources, Business Administration, or related field
required; Masters degree preferred.
● At least five years of human resource management experience is
required.
● SHRM-CP or SHRM-SCP are highly preferred.
56
● Excellent time management skills with a proven ability to meet
deadlines.
● Strong analytical and problem-solving skills.
● Strong supervisory and leadership skills.
● Ability to adapt to the needs of the organization and employees.
● Ability to prioritise tasks and to delegate them when appropriate.
● Thorough knowledge of employment-related laws and regulations.
● Proficient with Microsoft Office Suite or related software.
Job A Job Title: HR Director
Skill (40%) 1 2 3 4 5
Years of experience
/ x 20% = 60
required
/
Decision making
x 15% = 30
authority /
/
Effort (20%) 1 2 3 4 5
Physical / x 10% = 40
57
/
Mental x 10% = 50
(10%)
/ 15
Hazards x 5% =
320
2.18.5 Pay decision
58
2.19 HR Manager

● Make hiring plans for both front and back-of-the-house staff
● Promote open job posts by utilising online and print job ads
● Source, screen, interview and assess applicants
● Create job requirements and employment contracts for various jobs
● Calculate payroll considering extra time, occasional holidays and
evening or night shifts
● Plan and manage attractive remuneration, compensation, and employee
benefits packages to increase employee retention
● Oversee payroll and keep updated records of payments
● Monitor attendance of employees and working schedules including
breaks, overtime and paid time offs
● Plan and schedule onboarding sessions and job-related training for all
workers.
● Track key recruiting metrics (e.g. source of hire, turnover rates, etc)
● Ensure that our restaurant staff complies with health and safety
regulations of the hospitality industry

● Bachelor’s degree in Human Resources Management, Organizational
Psychology or relevant field. Diploma in Restaurant Management will
also be considered
● Proven 3 years of experience working as an HR Manager or a similar
role
● Strong working experience to recruit candidates
● Good knowledge of rules and regulations of employment
● Familiar with resume databases, payroll software, and applicant tracking
systems
● Excellent interpersonal skills
● Ability to work for long working hours as and when required
● Exceptional customer service skills
● Excellent oral and written communication skills
● Outstanding presentation skills
● Good time management skills
● Customer-oriented individual and an outstanding problem-solver
59
● Ability to lead and motivate the team
Job A Job Title: HR Manager
Skill (40%)
1 2 3 4 5
x 20% = 100
required
/
Decision making /
x 15% = 75
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 30
/
/
Mental x 10% = 40
(10%)
/
60
/ 15
Hazards x 5% =
410
2.19.5 Pay decision
61
2.20 HR Executive

● Assist the HR Manager to manage the full spectrum of HR
● Manage and handle employee’s records in Info-Tech System
● Manage E-leave & E-attendance via Info-Tech System, including leave
type entry, entitlement, application, certificate collection & approval and
daily employee’s attendance
● Ensure timely & accurate submissions in all government and related
claims, e.g. CPF, Childcare Leave, Maternity/Paternity Leave, NS
makeup claims, income tax (IR8A & IR21) matters etc.
● Responsible for work pass administration such as work pass
applications, renewal, cancellation and issuance
● Coordinate with all departments on hiring plans, resignations,
confirmation and all HR related matters
● Provide advice and handle all employee inquiries on HR-related matters
● Perform daily HR duties from on-boarding to off-boarding
● Responsible for payroll and salary processing
● Maintenance of proper filing system & employee records
● Undertake any ad-hoc projects assigned by the superior/management
team

● Possess a Diploma or Degree in Human Resources, Administrative /
Business Studies or any other related field
● At least 1 year of working experience in HR & Payroll Administration.
Familiar with the Info-Tech System will be a bonus
● Familiar with MOM regulations and HR practices
● Good communication, writing and interpersonal skills
● Proficient in Microsoft Office Applications
● Meticulous with a high level of integrity
● A team player with a flair for numbers
● Able to multitask, responsible & willing to learn
● Oversee daily operations of the HR department
● Develop fair HR policies and ensure employees understand and comply
with them
62
Job A Job Title: HR Executive
Skill (40%)
1 2 3 4 5
x 20% = 80
required
/
Decision making /
x 15% = 60
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 40
(10%)
/
63
15
Hazards x 5% =
370
2.20.5 Pay decision
64
2.21 Recruiter

● Source candidates using a variety of search methods to build a robust
candidate pipeline
● Screen candidates by reviewing resumes and job applications, and
performing phone screenings
● Take ownership of candidate experience by designing and managing it
● Develop job postings, job descriptions, and position requirements
● Perform reference checks as need
● Facilitate the offer process by extending the offer and negotiating
employment terms
● Manage onboarding and new hire process
● Stay abreast of recruiting trends and best practices
● Manage the overall interview, selection, and closing process
● Ensure all screening, hiring, and selection is done in accordance with
employment laws and regulations

● Bachelor's Degree in Human Resources, Business Administration, or
related field
● 2 years of recruiting experience preferred
● Ability to communicate effectively, both orally and in writing
● Demonstrated ability to establish effective and cooperative working
relationships built on trust
● Excellent organizational and time management skills
● Comfortable making decisions independently
● Working knowledge of applicant tracking and HRIS systems
● Ability to manage a wide range of relationships with a variety of
stakeholders
● Proficient in Microsoft Office
● Working knowledge of interview techniques and applicant screening
methods
● Deep understanding of employment laws and regulations
● Familiar with a wide variety of sourcing avenues
65
Job A Job Title: Recruiter
Skill (40%)
1 2 3 4 5
x 20% = 60
required
/
Decision making /
x 15% = 60
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 30
(10%)
/
Hazards x 5% = 15
66
325
2.21.5 Pay decision
67
2.22 Junior HR Assistant

● Support all internal and external HR-related inquiries or requests.
● Maintain digital and electronic records of employees.
● Serve as a point of contact with benefit vendors and administrators.
● Assist with the recruitment process by identifying candidates, performing
reference checks, and issuing employment contracts.
● Maintain calendars of the HR management team.
● Oversee the completion of compensation and benefit documentation.
● Assist with performance management procedures.
● Schedule meetings, interviews, HR events and maintain agendas.
● Coordinate training sessions and seminars.
● Perform orientations and update records of new staff.
● Produce and submit reports on general HR activity.

● Bachelor's degree in human resources or related (essential).
● 2 years of experience as an HR assistant (essential).
● Exposure to labour law and employment equity regulations.
● Effective HR administration and people management skills.
● Exposure to payroll practices.
● Full understanding of HR functions and best practices.
● Works well under pressure and meets tight deadlines.
● Highly computer literate with capability in email, MS Office, and related
business and communication tools.
● Fantastic organizational and time management skills.
● Strong decision-making and problem-solving skills.
68
Job A Job Title: Junior HR Assistant
Skill (40%)
1 2 3 4 5
x 20% = 100
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 30
/
/
Mental x 10% = 30
(10%)
/
69
15
Hazards x 5% =
330
2.22.5 Pay decision
70
2.23 Marketing Director

● Develop a strong annual marketing/ product calendar that resonates
with customers and enables brands to achieve budgeted targets.
● Regularly review and revise marketing programs and products range/
menu to best suit customer & market conditions.
● Develop full understanding of restaurant departments and develop
appropriate programs to increase customer count.
● Work with retailers and strategic partners to ensure strong brand
visibility & increased traffic.
● Regularly monitor sales gap vs target and drive team to propose
relevant LSM initiatives to close gaps.
● Develop and maintain a system of competitor movements and best
practices for the restaurant.
● Work with Digital Marketing team to implement best-in-class digital
marketing programs including CRM personalised marketing, rewards,
digital couponing, social engagement and brand building via digital
media channels.
● Ensure proper allocation of marketing funds to deliver best ROI on
marketing objectives.
● Maintain good working relationships with all cross functional
departments and external agencies ensuring proper implementation of
marketing plans.
● Ensure that marketing programs meet the needs and maximise growth
of business.

● Bachelor Degree or higher in Business Management, Marketing or any
related fields.
● At least 10 years experience in directing and leading the sales and
marketing team of international companies.
● Solid experience in managing integrated marketing communication, with
good knowledge of restaurant operations and management.
● Proficiency in English communication and presentation skills.
● Strong drive for results.
● Strong in innovative thinking and people management.
71
● Good connection and networking with the media and industrial bodies.
● Effective time management skills and the ability to multitask.
● High competence in project and stakeholder management.
● Competency in Microsoft applications including Word, Excel,
PowerPoint, and Outlook.
Skill (40%)
1 2 3 4 5
x 20% = 100
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 20
/
/
Mental x 10% = 30
72
(10%)
/ 15
Hazards x 5% =
300
2.23.5 Pay decision
73
2.24 Marketing Manager

● Evaluating and optimising marketing and pricing strategies.
● Analysing market trends and preparing forecasts.
● Generating new business leads.
● Increasing brand awareness and market share.
● Coordinating marketing strategies with the sales, financial, public
relations, and production departments.
● Developing and managing the marketing department's budget.
● Preparing and presenting quarterly and annual reports to senior
management.
● Promoting the products at trade shows and major industry-related
events.
● Keeping informed of marketing strategies and trends.
● Managing the marketing department's staff.

● Bachelor's Degree in Marketing, Finance, Business Administration, or
related fields.
● At least two years experience as a marketing manager.
● Proficiency in electronic marketing automation software such as
HubSpot Marketing and Bitrix24.
● Extensive knowledge of marketing strategies, channels, and branding.
● Superb leadership, communication, and collaboration abilities.
● Exceptional analytical and problem-solving skills.
● Strong time management and organizational abilities.
● Must have strong verbal and written communication skills.
● Must possess an entrepreneurial spirit and be creative and innovative
with marketing approaches.
● Proficient in Windows Office, Microsoft Office, Mac OSX, PowerPoint.
74
Job A Job Title: Marketing Manager
Skill (40%)
1 2 3 4 5
x 20% = 60
required
/
Decision making /
x 15% = 60
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 30
/
/
Mental x 10% = 40
(10%)
/
75
10
Hazards x 5% =
340
2.24.5 Pay decision
76
2.25 Supervisor

● Set goals for performance and deadlines in ways that comply with
company’s plans and vision and communicate them to subordinates
● Organise workflow and ensure that employees understand their duties
or delegated tasks
● Monitor employee productivity and provide constructive feedback and
coaching
● Receive complaints and resolve problems
● Maintain timekeeping and personnel records
● Pass on information from upper management to employees and vice
versa
● Prepare and submit performance reports
● Decide on reward and promotion based on performance
● Hire and train new employees
● Ensure adherence to legal and company policies and procedures and
undertake disciplinary actions if the need arises.

● Diploma/Certificate in first line management or relevant field
● High school diploma; BSc/BA in management or relevant discipline will
be considered an advantage
● Proven experience as supervisor or relevant role
● Familiarity with company policies and legal guidelines of the field
● Ability to learn a variety of job descriptions
● Good knowledge of MS Office
● Excellent communication and interpersonal skills
● Outstanding organizational and leadership skills
● Excellent communication skills.
● Ability to keep a positive attitude in a fast-paced environment.
Job A Job Title: Supervisor
77
Skill (40%)
1 2 3 4 5
x 20% = 40
required
/
Decision making /
x 15% = 45
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 40
/
/
Mental x 10% = 40
(10%)
/ 15
Hazards x 5% =
275
78
2.23.5 Pay decision
2.26 Marketing Executive

● Contributing ideas to marketing campaigns
● Conducting research and analysing data to identify and define
audiences
● Compiling, distributing and presenting ideas, information and strategies
● Coordinating promotional activities, events and interviews
● Managing production and performance of multimedia content
● Writing and proofreading creative copy
● Maintaining websites and tracking data analytics
● Updating databases and using a customer relationship management
(CRM) system
● Monitoring budgets
● Managing social media campaigns
● Monitoring performance of marketing campaigns.

● Bachelor degree holder or above with 1 year of relevant experience
● Good understanding of market research techniques, data analysis, and
statistics methods
● Proficient in Microsoft Office and marketing software (e.g. CRM)
● Familiarity with social media and web analytics (e.g. WebTrends)
● Thorough knowledge of strategic planning principles and marketing best
practices
● Organised, meticulous, results-oriented and can handle stress and tight
deadlines
● Ability to multitask and prioritise tasks in a fast-moving environment
● Possess great communication skills, creative, resourceful and a team
player
● Excellent written and verbal English
● Able to work long or irregular hours when required for events
79
Job A Job Title: Marketing Executive
Skill (40%)
1 2 3 4 5
x 20% = 80
required
/
Decision making /
x 15% = 60
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 30
/
/
Mental x 10% = 40
(10%)
/
80
15
Hazards x 5% =
360
2.26.5 Pay decision
81
2.27 Marketing Executive Assistant

● Gathering data on campaign success, often through collecting audience
feedback.
● Creating detailed and visually appealing graphs and presenting them to
business decision-makers.
● Assisting with the setup, facilitation and completion of marketing events.
● Overseeing the design and graphics of marketing materials.
● Conducting market research to better understand the marketing needs
of the organization and its target audience.
● Helping identify marketing trends and key opportunities for innovation.
● Learning and working with various types of software for digital
marketing.
● Providing administrative support to the marketing and sales team.
● Preparing, formatting and editing a range of documents.
● Maintaining a marketing database.

● Bachelor's Degree in Marketing, Business, or other related fields.
● At least 1 year of experience in marketing.
● Effective written and verbal communication skills.
● A high level of attention to detail.
● Ability to work effectively within a team and independently.
● Experience using computers for a variety of tasks.
● Good organizational skills.
● Related job and internship experience.
● Digital marketing experience.
● Competency in Microsoft applications including Word, Excel,
PowerPoint, and Outlook.
Job A Job Title: Marketing Executive Assistant
82
Skill (40%)
1 2 3 4 5
x 20% = 80
required
/
Decision making /
x 15% = 30
authority
/
Effort (20%) 1 2 3 4 5
Physical x 10% = 20
/
/
Mental x 10% = 30
(10%)
/ 15
Hazards x 5% =
280
2.27.5 Pay decision
83
84
3.0 EMPLOYEE BENEFITS PACKAGES
85
4.0 CONCLUSION
86
ACKNOWLEDGEMENT
87
REFERENCES
88
GUIDELINES FOR DESIGNING A PAY STRUCTURE
1. Construct an internal structure (organization chart). (DONE)
2. Identify job descriptions (JD) and job specifications (JS) for each position in the structure.
Students may refer to http://online.onetcenter.org or any other trusted website. (DONE)
3. Perform job evaluation for each structure. You may choose any methods approach
(FARISHA FIQAH AINA)
4. Conduct a market survey. (ADLIL LAILA TIQA)

a) Gather external pay data (e.g., base pay and benefits offered)
b) Students may choose any three of the salary websites to do the market survey for each
position.
https://www.ilmia.gov.my/index.php/my/sas/salary-and-wage
www.payscale.com/my/survey/job
www.kellyservices.com.my
www.jobstreet.com
www.averagesalarysurvey.com
www.emolument.com
www.glassdoor.com
www.paylab.com
www.salaryexpert.com/salary
www.salarylist.com
www.salary.com
Any other salary survey websites
89

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BACHELOR OF BUSINESS ADMINISTRATION (HONOURS)

No Student's Name ID Number Section

1. Noorbalqis Farisha Binti Shahrulnizam AM2107009369 03

2. Afiqah Hani Binti Jamaludin AM2107009370 03

3. Norlaila Sabrina Binti Abdul Ghafar AM2107009111 03

4. Nur Atiqa Binti Mohamed Shariff AM2107009112 03

5. 'Aina Hajidah Binti Azizi AM2107009918 03

6. Muhammad Adlil Baqi Bin Suhaimi AM2107009138 03

Lecturer's Name: Madam Nadiatul Akma Binti Rosle

Submission Date: 11TH NOVEMBER 2022

Nur Atiqa Binti Mohamed

‘Aina Hajidah Binti Azizi Muhammad Adlil Baqi Bin

2.0 COMPANY PAY STRUCTURE 2

3.0 EMPLOYEE BENEFITS PACKAGES 46

1.1 Company Background

Company’s Name Cutie Restaurant

Business Address Quill City Mall,G-5-11,Jalan Sultan Ismail,Bandar

Telephone Number +6011-39017677

Fax Number N/A

Form of Business Partnership

Main Activity Food and Beverage

Date of Commencement 23th June 2023

Date of Registration 30th December 2022

Name of Bank MAYBANK

Bank of Account Number 1623006543289

2.1 General Manager

2.1.1 Job description

Job A Job Title: General Manager

Compensable factors Degree x Weights = Total

Educational levels x 20% = 80

2.1.4 Market survey

2.1.5 Pay decision

2.2.1 Job description

Job A Job Title: Assistant General Manager

Compensable factors Degree x Weights = Total

Educational levels x 20% = 80

2.3.4 Market survey

2.2.4 Pay decision

2.3.1 Job description

2.3.2 Job specification

Job A Job Title: Finance Director

Compensable factors Degree x Weights = Total

Educational levels x 20% = 80

2.3.4 Market survey

2.3.5 Pay decision

2.4.1 Job description

2.4.2 Job specification

2.4.3 Job evaluation

Job A Job Title: Finance Manager

Compensable factors Degree x Weights = Total

Educational levels x 20% = 80

2.4.4 Market survey

2.4.5 Pay decision

2.5.1 Job description

2.5.2 Job specification

Job A Job Title: General Manager

Compensable factors Degree x Weights = Total

Educational levels x 20% = 80

2.5.4 Market survey

2.5.5 Pay decision

2.6.1 Job description

2.6.2 Job specification